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In the video, I discussed how chatbots are essential for food delivery startups like Swiggy to efficiently handle customer complaints. Exploring Swiggy's chatbot design, I emphasized the importance of decision trees in powering chatbots without the need for complex natural language processing. Additionally, I highlighted the key components of Swiggy's chatbot architecture, including webviews, fraud detection, and business continuity plans. Their tech stack comprises Java, Node.js, Ruby on Rails, Kafka, MySQL, Postgres, Redis, and React for the front end. This approach ensures seamless customer support and operational efficiency.
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