AstroAI M6KOR Multimeter Bad Frequency Readings

[@raullcalzadilla3541]

Just purchased the AstroAI M6KOR and have the same problems with the frequency readings. When I was reading VAC on a 120V home circuit, numbers all garbled and wouldn't settle down. After trying several times I gave up but decided to check the batteries' voltages which were fine at 1.6v each; installed them and tried again reading VAC 120V; incredibly, now it reads the voltage and Hz: 120VAC, 60Hz. Have repeated these tests many times and now it works fine every time without a hitch! When I optimistically tried to read the frequency alone, the Hz% button, it continued all garbled. I like the price of this DVM but only if it works as designed.

[@swvincent]

That's wild that it started working after reinstalling the batteries, I would have been optimistic too but bummer it didn't fix the Hz% function as well. But I'm glad I'm not the only one to see it, it seems something isn't right. Thanks for sharing your experience!

[@raullcalzadilla3541]

@@swvincent Contacted AstroAI support and just received their prompt response, which I deem a positive: Thanks for your contact and sorry for keeping you waiting. This problem may be caused by poor battery contact. Please reinstall the battery and try to see if it can work properly. Please feel free to contact us if your product still cannot work properly. Please don't worry, we will definitely stand behind our products. Looking forward to hearing from you soon. Best regards, AstroAI Customer Support

[@swvincent]

​@@raullcalzadilla3541 That's interesting, not something I would have thought to check for such an issue. That'll be great if it works! I no longer have mine so I'm unable to try it myself.