Automatic Call Distribution with a Hosted Voice Solution by Carolina Digital Phone

Automatic Call Distribution Queue (ACD Queue) is one of those oddly worded terms that manages to make its way into almost any industry, especially technology-based industries.
Call queues are used to route calls in a first-in/first-out manner to the appropriate agent. These agents can be logged into the system via an extension. Call Queues are commonly used with an ACD, where the callers hear an announcement similar to “thank you for calling, all available agents are busy, please hold for the next available agent, or press 0 to leave a message”. When an agent becomes available the call is routed to that agent.
If you need a high-quality ACD call queuing service, you can depend on Carolina Digital Phone to provide the service that will fit your needs, no other cloud call queue comes even remotely close to the features we offer.
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