AWS re:Invent 2020: Real-time ML analytics with Contact Lens for Amazon Connect

In this session, learn how Contact Lens for Amazon Connect enables your contact center supervisors to understand the sentiment of customer conversations, identify call drivers, evaluate compliance with company guidelines, and analyze trends. This can help supervisors train agents, replicate successful interactions, and identify crucial company and product feedback. Your supervisors can conduct fast full-text search on all transcripts to quickly troubleshoot customer issues. With real-time capabilities, you can get alerted to issues during live customer calls and deliver proactive assistance to agents while calls are in progress, improving customer satisfaction. Join this session to see how real-time ML-powered analytics can power your contact center.
Learn more about re:Invent 2020 at bit.ly/3c4NSdY
Subscribe:
More AWS videos bit.ly/2O3zS75
More AWS events videos bit.ly/316g9t4
#AWS #AWSEvents

[@Bijayjanardhanan]

Hi AWS. I Cant really see what Kaustabh is presenting. Can you please rectify that?

[@Fiveeightsix]

Good Overview, thanks.