Babelio Protectors Baby/Pet Safety Gates

[@alimerva]

I received my gate from amazon and the accessories only included the 4 screw pieces and the wrench. Did I receive an incomplete package?

[@babeliobaby]

Hi! Thank you for contacting us! I'm sorry to hear that and we will try our best to help you solve the problem. Could you please kindly send us the order number and some photos or video to this email address? [e-mail]. We will offer you a satisfied solution. Thank you and looking forward to hear back from you again:)

[@shawnariggs2485]

No, it’s an absolutely terrible product and so complicated to set up. I am unbelievably angry. I wasted my money on this no proper instructions no proper video is helping with the instructions get one that is already set up many of them come that way I was under the impression this one did as well, the screws do not thread into the holes what a waste !!! Something this complicated should have many videos, helping with the unbelievably unclear instructions that literally just show pictures and don’t make any sense. Every other review I’ve seen says the same thing.

[@shawnariggs2485]

No you got the whole thing this product is the biggest joke and worst thing I’ve ever seen. Biggest waste of my time. Can’t imagine getting it for children. I got it for dogs. It is so complicated. frankly, super unsafe as I was trying to put it together. Metal pieces just kept falling off I have never seen a more complicated gate in my entire life and I have had so many different dog/baby gates , The instructions make no sense. There are pictures with no words, the pictures don’t even make sense and there are no videos explaining how to set this up. Also, I believe there are many pieces missing none of the screws thread it’s absolute nonsense. Do not waste your money or time! Honestly, if I could sue, I would! I think this is a complete scam, the entire company I am immediately shoving it back in the box and returning it

[@babeliobaby]

@@shawnariggs2485 Here's the video about how to install the gate, hope it helps:) kzbin.info/www/bejne/bXi3aJmGeMhraK8

[@maeganaustin5845]

​@shawnariggs2485 Damn... User error, quite possibly??? Bc it was not at all as complicated as ur comment would certainly lead people to believe. And contrary to your experience, this baby gate has hands down been the best one yet for us. I mean I'm sorry you had such a 💩 experience, but come on now girl it ain't deserve all that.🤣😂

[@twiggyb8962]

What do I need to do if I cut the strap before install? Unfortunately I cut all the ties before reading the instructions. Can I force it closed with another zip tie and start over?

[@babeliobaby]

Yes, you can use another zip tie to tighten the gap and reinstall! It's OK and the gap is not a defect. Thanks for asking.

[@shawnariggs2485]

Worst product ever!! impossible to set up makes zero sense , terrible instructions I’m so upset so much putting together buy one that comes pre set up it’s missing pieces terrible product!!!! Not a single video to help set it up

[@babeliobaby]

Hi! I'm sorry to hear that and we will try our best to help you solve the problem. Could you please kindly send us the order number and some photos or video to this email address? [e-mail]. We will offer you a satisfied solution. Sorry for the inconvenience, we will solve it for you!❤

[@shawnariggs2485]

@@babeliobaby I appreciate trying to help but I already boxed it up long ago. It was simply unsafe to keep trying, giant metal gates, falling everywhere. My father tried to do it as well. I have very small dogs which is why I got this. Also It was very difficult to return. I think in future you should double check on all the pieces before you send them out from now on. Possibly make some more detailed videos on how to set it up because I couldn’t find many all. Especially none that addressed the issue I was having. from reading the other commentsI’m pretty sure there were pieces that weren’t in there. Thank you for trying to reach out. I do appreciate that. Just too complicated for what I was looking for.