Bad Customer Experience at IHOP

[@chrisbrenner3857]

This video is not only for righting this wrong. It's also meant as encouragement to greatly reduce passivity in this world. Wrongdoers in this world are given a lot of complacency on a silver platter by knowing that most people will not effectively fight. People have short memories, people don't have the focus to keep the battle going until the end, people don't have the time to keep it going, people don't have the money... That encouraging knowledge is part of their fuel. Are we bully enablers? Please do not get me wrong. I am in no way an anarchist. My message should not be interpreted as breaking the law, yelling at people, using profanity towards people, ... Please do NOT do that! If the wrongdoing towards yourself is petty to "you", use passivity. I am suggesting that people use their head, their heart, and the system to not give up when they feel greatly wronged. In my case, the system is the internet including social media. Use the legal system when appropriate. Now, is it really worth it? I mean... really? That is a loaded subject. Also, it's a dilemma that the wrongdoers can comfortably rely upon. One's decision as to whether or not it will be worth it is usually dependent on whether or not it feels like it would be worth it when they're at the start line. It is common that one would need to pay the price first and find out later that it's worth it. If you put in reasonable effort and still fail, that is the time to continue smiling and say to oneself something like, "it is what it is. Oh well, life is supposed to be unfair at times." Simply having the awareness that you have exhausted all avenues before tossing the towel in, has a prize inherent in that, right?

[@ferrumlgnis]

Well in a way you were wrong as well for making a sarcastic comment

[@megagram3397]

Sounds like the servers @ IHOP were taking your advice and not being passive to your indignation and entitlement. Glad they spoke up and told you how it is. Time to get over it, bud. Move on.

[@ferrumlgnis]

@@megagram3397 He claimed that they made him so angry that he hurt his disabled granny. What a monster.

[@chrisdavies901]

Couldn't agree more!

[@stevemclaughlin5623]

Wow an employee who actually deserves to have 1 of those strick bosses who always believes and sides with the customer! Assuming your telling the whole truth and nothing but the truth you are the clear cut good guy here and she doesn’t deserve to go on working there!

[@consumeradvocateed4401]

Typically, companies will defend their employees even when they know the employee did wrong. They do this for many reasons. They will never admit doing wrong is to avoid getting sued, and they don’t want to get sued by the employee.

[@calrodgers8504]

First, I’m sorry you had an experience like that and understand why you would be upset. I would certainly not have taken the route you did on this, however I do applaud you for standing up for yourself and doing what you feel is right for you. Maybe in my younger years I may have taken more of an exception, maybe not. Even if you did get your justice, does that change the fact that you had the experience? No. Would you feel better about it? Maybe for a little while. The fact remains though it happened. That cannot be undone. Please don’t think I’m being critical or disapproving of the way you handled this situation. That is not at all the case. Like I said earlier, good for you for making yourself heard, I think that takes courage. All I’m saying is that for me, I would have let it go, but at the same time, I very likely would have experienced this situation differently than you. After all we are all unique.

[@BeauPayne-x5c]

Well done Chris, you explained the situation very well. Although the server wanted COB (close of business) to run smooth, she doesn’t have the right to do things at the expense of paying customers. The food industry is a tough one but still, I admire your keeping your cool !! However, I live in the United States and 20 % is what is considered standard but if it was me with this server, she wouldn’t receive a penny.

[@TheShannaginz]

Keep your money and don't stay past close. Only jerk customers think dangling the tip as a "reward" or punishment. Just gtfo

[@Canadian_Girl-o2w]

Professionalism from both staff and customers is key to creating a positive dining atmosphere. I hope this feedback helps the restaurant address any concerns and improve the experience for everyone moving forward.

[@stevenbhayes]

If only people cared about things in life that ACTUALLY matter as much as this guy cares about Karen-ing his late night dining concerns, maybe the world would accomplish a bit more.

[@DmitriIvanenko]

That's quite frustrating, while I can see the server wants her work to be convenient to her schedule, you are there to serve. I personally hate it when I take my wife to a restaurant, it closes at 10, we go at 930 or so and there's nothing u can order then. I'm like seriously? Are u open or not? Doors close at 10, clients finish when they finish within reasons. I've seen it many times and never agreed with that. If I wanted to eat at home, i would stay at home. But if I come to the restaurant and hours say you are open until 10,like the one we went to last week with my wife, then pls make sure you are open to serve or change your hours to 930 or 9 pm. Don't mislead people with your hours for obvious labor cost cutting reasons. And secondly, how is the owner ok with all that? Don't u want the business and repeat clients and referrals? The nonsense about customers being wrong I get, I agree some can be. But me coming and tiptoeing around your hours and hoping you are still serving? C'mon. Get over yourself. It's clear that the manager simply sided with the server rather than being there for clients and only being there for clients that tiptoe around the server schedule instead of the hours of operation. I've come to many stores, minutes before closing where I would be welcomed, buy what I wanted, and they made a sale. They had the same choice, they could have said sorry, we are closing in 10 men's and u won't have time to buy stuff. Instead they stay open until clock hits the closing hour, doors close for entry and only allow exit. That's how restaurants should be. And what's the madness if closing early? People finish work late these days. Can't even sit down and enjoy dinner? Gotta rush? What do I do when that happens? I honestly never show up there again. Why many restaurants act this way? Well they would rather lose a client or many than replace the server. I get servers get their share of shit show from some clients and I side with them for what they go through. But no matter what, it can go a long way to oblige the client /customer and maybe find a silver lining. My two cents.

[@rickyj092872]

i hate i hop now there way to expensive and this happened to me at red robins Guildford i had the lady fired she demanded $10.00 in tips for 2 people chasing me around the restaurant

[@sidianstudioz]

well Chris; it sounds like you had a bad experience, with a petty, toxic person. unfortunately there is no justice to be found in this situation. but the real danger is…turning YOU into a toxic petty person in response. 🤷🏾‍♂️ worth it? only you can know.

[@shifakahmed431]

Thank you for sharing! ❤

[@khushnamasethna6529]

I understand staff at a lot of spots want to get home asap but don't seem to understand posted closing is still closing. Or they do understand but loathe it being enforced.

[@nishakaur6776]

Wow, that’s frustrating! Customer service should always be a priority.

[@TheShannaginz]

@@nishakaur6776 so should being a good customer.

[@ferrumlgnis]

@@TheShannaginz I agree he was not a good customer. He started the issue, I wonder how he treats his mom and wife. He has no respect for women.

[@aidanmcelroy342]

Thanks for sharing your experience.

[@clintonsmurf6496]

I was impressed with the quality of the video, 2 cameras and good audio. Thanks for sharing it. I can agree on things from both sides. It’s correct that you were following the hours of the establishment, that employees should not talk to customers in an insulting way. It seems things were cordial in the beginning, but then slowly escalated on both sides. On her side, she was asking if you could finish up earlier so she could to go home earlier. It is common for restaurant staff to begin cleaning up even 45min to an hour before closing. On your side, you wanted to eat later during their posted opening hours. Maybe wanting a more peaceful setting without too many people, noise etc. Restaurant staff commonly dislike having late night eaters, because they want to leave no later than the posted closing time. This is especially the case for kitchen staff, as they probably start cleaning earlier than the dining room staff (vents are particularly cumbersome to clean). You did try to be accommodating by ordering an hour or so before closing, not ordering anything more after that, paying before close, and organizing the plates/cutlery so the table could be quickly cleaned. I have stayed at a restaurant until closing, but typically try not to. It has happened when there was a lively chat with friends, and not paying attention to the time. In general, I try not to be a late night eater within an hour or hour and a half from closing, but that’s because I’ve had a job as a cook. Ultimately, the issue is that neither party was willing to budge on what they were requesting, and this caused an escalation of frustration that kept ramping up for both parties. Was she wrong in asking a customer to leave earlier? Probably. But in the grand scheme of things, if I were the customer, I’d probably try to follow her request, as she is the one working, standing for long hours serving good and bad customers, and who knows if she has kids or other people to take care of….while I’m on my free time, and if put in her place, I’d want to leave as early as possible too, to finally be free as well. Here is how I felt when I was a cook and a late night diner came in. I’m not saying you were doing the same, but it’s an unwritten rule to not be so late and let the staff finish on time or earlier. A courtesy. kzbin.info/www/bejne/mnaoeHiqeJerppYsi=EKjp0i40ki3KzAtk

[@gorehound1313]

New West servers, remember that face...

[@kitperrick3557]

thank you for this - it is noted: we will never go there ... there is no accoutability from the establishment either

[@braedend7446]

That sounds like a good manager at IHOP for not firing her.

[@ferrumlgnis]

They should ban this manchild from the restaurant.

[@ArshDeep-uc3ty]

Thanks for sharing

[@jamiejupp]

This is a shame. This IHOP was may grandma’s favourite until a similar situation occurred.

[@marjoriedunn2694]

I’m sorry that a not nice server is who you have to deal with at your favourite restaurant. I hope you get the nicer server more often.

[@invalidrequest]

I wish I was rich enough to eat out.

[@Jo-AnnScottlivemusiclover777]

I have been appalled at many many servers since I have moved to the West Coast. I am from Ontario and have lived in Quebec and for some reason in British Columbia the service is the worst. I’ve come across out of the three provinces mind you I’ve eaten another provinces too, and never had quite the experiences that I’ve had in Vancouver. I love this city. I find it very beautiful, but I do empathize with those that have experience bad service. It’s quite common here.

[@ferrumlgnis]

Well he was not nice either. His parents failed to teach him manners. Reply

[@AwakenFromTheMatrix]

This has to blow up

[@kylaford8338]

😂

[@invalidrequest]

31:46 that's because your job paid you enough to put food on the table, pay bills, and then have some leftover. Its a very different world from the one in which we live. All i am saying is dont expect her to stay 25 mi utes free time at her job at ihop just because you had a well paying career. Otherwise, thanks for following through with this, and sharing it.

[@l.rh7599]

Her beginning and ending shift times are none of his business or any his concern! As long as he is not staying past closing time, he has done nothing wrong. If the server is unhappy with what time she gets off work, she needs to take that up with her manager!! As a former server myself, the behaviour of the server described in this video is disgusting and nowhere I have waited tables would have allowed an employee to mistreat a customer like this!

[@TheShannaginz]

@l.rh7599 yes because you can guarantee a whiner like this would post the whole truth and nothing but the truth! 😂😂😂🤡 He told us what he wanted us to hear, and he looks like the asshole. Not her! Not a chance he told the entire truth. People think they have the right to shit on servers when they have a bad day. As a former server you should know this, unless it was eons ago when humans were decent, not petty and pathetic. Peoples perceived entitlement has exploded over the last 5 years. She said agree to disagree and that wasn't good enough. It's ludicrous what he wants from the WrOnGdOeR omg grow up and go when she's not there.

[@chrisbrenner3857]

I will only respond to commenters who directly address a specific point(s) which has been made in the video.

[@kylaford8338]

The problem is that you think there are points beyond two humans who had a mild disagreement and you not only tried to get her fired, but then created a news reel about it.

[@chrisbrenner3857]

More Facts and Explanations have been added to the video description. I am aware that 42 minutes is a lot to ask and the occurrence happened over a year ago and the wrongdoings are petty if compared to many, many things in the world. Sorry.

[@ferrumlgnis]

@@kylaford8338 He is DISGUSTING for wanting her fired. He is the one that started everything. I wonder how he treats his wife and mom.

[@chrisbrenner3857]

Here's something I was unable to add to the 5th paragraph because of the maximum character limit. Believe it or not, I enjoyed the ambience inside the IHOP restaurant. I didn't mind being in there with other customers but I preferred to be the only one. That's one of the reasons I stuck around while being mindful to leave before the advertised closing time. By arriving at around 8;30 instead of around 8 as an example, there was a much better chance that I would get that alone time.

[@rimothytimothy1398]

Ok spaz

[@TheShannaginz]

I'm sorry as a Server this is ludicrous. We have the right to refuse service. Period. And the customers NEVER take the accountability for their actions! You admit staying past close, I'd have an additude with you too! Let me get this straight, you want to upheave her life, change her schedule or move locations so you feel better? Wow. Selfish. Stop going when she is working, it's way more simple than you are making it. You're making a mountain out of a molehill. You're allowed to be offended. No one else has to care.

[@invalidrequest]

Uh, yeah, apparently you have the right to give whatever kind of service you want. And you call that "working". Even a janitor could serve the customers better.

[@TheShannaginz]

@invalidrequest according to som3one who rants for damn near an hour for a 5min story. We aren't getting the entire picture, and the fact he admits to staying late? Asshole move. Chains don't generally pay wages past close. Her time is worth more than his whining. She offered a solution. Agree to disagree and he chose running to management. We know what type of person he is. Selfish. Where does it say a Server must chat with a customer if they don't get along? Normal people would avoid her times and section. We accommodate for past issues in a restaurant, but no. He wants her removed and probably fired because he felt slighted. Fuck that. You don't know what she has on the go in her home life? Maybe ahe takes the bus and him keeping her there, she's stuck on new fucking west at a bus terminal for an hour waiting for a bus to get home No he's selfish. I would refuse to serve him after this!

[@kylaford8338]

I'm at the 7 minute mark and already need to jab a pen in my eye to let off some of the pressure. I ENJOY EATING LATE AT NIGHT (so fuck these employees) I had to pause the long continuous droning so I could type this. Sorry bud, I already know your type. We shall now call you MeMe. I can only imagine from this sloppy shitshow of a call-out how condescending and annoying you were. Time to pull up the big boy pants, realize that no matter how you feel in the moment, or what the sign says on the door, THIS WORLD DOES NOT REVOLVE AROUND YOU AND PEOPLE HAVE THEIR OWN CIRCUMSTANCES. I commend the owner for NOT firing that girl and I highly suggest you get a hobby, job or cat. This is the dumbest, most petty call out in the history of digital call outs and it's time myself and apparently 6 or 7 others will never get back. This is so stupid it pissed me off. You have a great voice with clear, concise verbiage. Go narrate nature shows or science stuff because this is next-level ridiculous.

[@chrisbrenner3857]

Thank you for taking the time to view at least some of the video and respond.🙂 12:51 - 14 seconds She only refused me service once when I arrived about 3 minutes before the kitchen closing time. 23:59 - 23 sec Perhaps you'd like to point out what I did wrong or what her good reason was for the particular way in which she treated me. There is definitely selfishness involved on my part (10:04 - 30 sec). I had thought about going there when she's not working. Not an option! Assuming that I am freed up during that time (e.g. not working), I rarely have the desire to visit restaurants in the daytime (26:32 - 3 sec, 36:55 - 5 sec). The two days she does not work, seem to be Monday and Tuesday and they close at 8 pm on those days. Too early for me and I was going there about every 3rd day. Yes, it is very easy to form a layperson's opinion on one's reactions when the layperson was not at the receiving end of the wrongdoings including experiencing all the details (e.g. body language, facial expressions, tonality). That is the only IHOP location which is at a reasonable distance from my home and IHOP is like no other. You see, she has deprived me of all IHOP benefits in a matter of speaking. Her being transferred to another IHOP location or only being scheduled for day shifts would be preferable but her behavior at least in my opinion, should belong on the very short list of infractions that warrant automatic dismissal even if her job was unionized. Check out the "More Facts and Explanations" in the video description.

[@TheShannaginz]

@@chrisbrenner3857 no. Ridiculous behavior on your part. Very entitled. Very selfish. Worst type of customer ever.

[@stevedarby18]

This has to be parody...😂

[@richardr3511]

I would never accept this type of service either by a server and worse, management. I'm a 10 % tipper also and if they don't like it too bad. A lot of Canadians are realalizing this stupid American tipping culture thing is getting ridiculous. Sadly tipping is ingrained into our society. Regular customers should never be treated like this.

[@megagram3397]

Damnnnnn bro what even is this... 42 minutes to tell a three minute story. I'm siding with the server on this one; You probably took two and half hours to eat a pancake! Let those poor servers go home.

[@invalidrequest]

Just because your attention span is only 3 minutes. And you only watched 3 minutes, doesn't mean it was a 3 minute story. Smartypants.

[@megagram3397]

@@invalidrequest I was being generous with the three minutes.. I could probably summarize this in a minute. And even so I wouldn't go posting it on KZbin. Life is too short.

[@kylaford8338]

I was wondering where all the comments like mine were...you're deleting them to create a curated comments section. We'll done lol

[@ferrumlgnis]

I am too, he has no manners, and he admitted to taking his anger out on his granny. Giving her a black eye.

[@ferrumlgnis]

@@invalidrequest Do you not know how to read kiddo. He never said that he only watched three minutes. He said that video can be explained in 3 minutes. or the situation rather. Ask mommy or daddy to read the comment to you since you are a "smarty pants" and do not get it.