What To Do When An Airline Loses Your Luggage

[@milanradulovic3915]

One week, and my guitar is still without being localized. It's not expensive, but with it's case it has some economical value. But more than that, that guitar means a lot more to me. Is not just an object. It is my first one, and I established a very strong bound with it. Not to mention the time I'm loosing at not being able to practice. My soul hurts...

[@BenDreamVacations]

I am so sorry to hear that. That sucks. I hope that the airline will be able to find it soon.

[@milanradulovic3915]

@@BenDreamVacations i hope, and hope that is not stolen/broken

[@bricksandtech7958]

Any updates?

[@rmdgfdermdgfde59]

Updates?

[@jamesf791]

I'm a ramper who work with bags and there are a few tips. This is probably the biggest tip, STOP USING BLACK BAGS. Because more likely then not someone already grabbed it and thought it looked like there and never return your bag. Also when you describe it and say black it's a nightmare cause like 80% of bags are black. And using a silly bag tag won't help when using a bag. No one cares what your bag looks like, so get one that stands out, like crazy designs or a green bag. Use an airtag. If you have to get a gate check, keep the tag with you, cause it will boost the check in process.

[@BenDreamVacations]

I appreciate you sharing this. All great tips. Thank you!

[@gegotracker]

Hi Ben! With GEGO you can easily keep track of your luggage in real-time. Have peace of mind during your trip!

[@BenDreamVacations]

I haven't heard of you guys but your baggage recovery service looks great!

[@bl3601]

Flair is the worst airline. They lost my baggage and are clueless where it is

[@sosajones7808]

United airline lost my luggage, and I was on a wheel chair, my meds and valuables inside, the staff pushing the wheel chair put my bag in the wrong place

[@jim9238]

Do you know why airports aren't sharing information about baggage status to the passenger? 1:42

[@BenDreamVacations]

Hi Jim. I don’t really know why more information isn’t given for bag status. There may be more challenges than it’s worth to try and make that happen but I am all for better information.

[@eagertosucceed6004]

United Airlines lost my work baggage valued at $5000 plus missed work days and offered me only $134 and ignored me when i disagreed with the amount.

[@BenDreamVacations]

Sorry to hear that Emmanuel. I just looked up United's missing bag policy and they are supposed to compensate you at least $1,500 if your bag has been missing for at least 5 days. Did you file a claim?

[@forcedtoaudit9710]

@@BenDreamVacations yes i filed a claim stating everything in it, and have waited over a month, they said the $134 is the Full settlement they’ll give me

[@BenDreamVacations]

@@forcedtoaudit9710 This makes no sense. I would escalate and bring up their policy for lost bag compensation and file a complaint.

[@forcedtoaudit9710]

@@BenDreamVacations a complaint? Like with the police?

[@BenDreamVacations]

@@forcedtoaudit9710 with the airline and also with the Department of Transportation. www.united.com/en/us/customercare airconsumer.dot.gov/escomplaint/ConsumerForm.cfm

[@yamz4238]

Turkish airlines lost my baggage 2mos ago. Ang they still saying that be patient. It's been 2 mos. And i left with nothing.

[@BenDreamVacations]

If it has been 2 months and they haven't located it yet, then I think your chances of them finding it are slim. At best Turkish airlines should compensate you for anything that you have had to replace as long as you have the receipts for them.

[@Dramaqueen_saba]

When I landed at the airport, I did not find my bag and luggage. They said they will deliver it at home. It has been 6 days and it has not arrived yet. What should I do? Please tell me some slot.

[@BenDreamVacations]

Did you fill out a lost baggage claim with the airline? You should follow up with them to get an update or you may be able to track your lost bag status online on the airline's website.

[@Dramaqueen_saba]

@BenDreamVacations thank you sir

[@nayefsuleiman7119]

Ilost my bag in Rwanda airline and know it almost one week

[@manjotkaur7166]

I lost my baagage at Calgary airport and they said it will come in next flight and i also fill the PIR form. its been 12 days i dont recieve it

[@BenDreamVacations]

Have you followed up with the airline? I know some airlines are short-staffed and are not following up with passengers with lost luggage in a timely manner.

[@thandazile1672]

Turkish airlines delayed my bag then it was delivered to my house 2 days later but when I opened it some of my clothes were missing especially the branded ones. Anyone knows what I can do?😢

[@BenDreamVacations]

You can check the airport's lost and found to start and then it would be best to file a claim with the airline.

[@riturajborah382]

My suitcase did not arrive from Turkish airlines. Still waiting since 2 days.

[@ExperimentalWorldWide]

Hello, Yesterday I arrived in Italy and got what was supposed to be my luggage, it had a tag with my name and the luggage was identical to mine. I had a connection flight so I stayed at the airport when I decided to check few things on my luggage and noticed that those things were not mine. I went to the lost and found, i filled some papers and returned that Luggage, now I am waiting for mine, The company says that I could spend 25 euros in clothing per day and get a compensation later, I dont want it , I want my luggage back, it has personal belongings and also expensive belongings, What can I do in a situation where the company cannot return my luggage ? It really looks something fishy in that situation, how tags could have been exchanged if I saw the Check in assistant put it in front of me?

[@BenDreamVacations]

This sounds like an act of theft. If you already filed a claim with the airline then the next step would be to contact airport security and maybe even the police. Hopefully there is video they can go through to see if an airline or airport employee switched tags on purpose. Beyond that I am afraid there is not much else you can do.

[@ExperimentalWorldWide]

@@BenDreamVacations it turned out baggage was exchanged before even taking the flight, the exchsnge happened in the bus on the way to airport, im in touch with them already! Thank you very much for fast answer!

[@BenDreamVacations]

@@ExperimentalWorldWide That's good to hear. Hopefully you will be able to get your bag back.

[@jagjitgrewal]

Hi, I lost my carry bag of 7kg. through air Canada,2days ago, I not found at Pearson airport,Canada, now what I can do, I have great stress their are many precious things in it, what I can do😢on front I wrote my fully address of Canada also

[@BenDreamVacations]

I would give it a couple more days. As long you filed a claim they should be able to locate your bag.

[@jagjitgrewal]

@@BenDreamVacations link never work..

[@BenDreamVacations]

@@jagjitgrewal try this one www.aircanada.com/ca/en/aco/home/plan/baggage/delayed-damaged-baggage.html#/

[@sunilprajapati3122]

I also lost my 23 kg beg 2 days ago at YYz airport still not found 😢

[@kyxxit3664]

I flew stand-by a few days ago and my bag was routinely sent ahead when I did not get a seat on the flight. I did get on the next one and expected my bags to be safe inside the baggage claim office as usual. The bag was there, but it was empty. I was told it had been pilfered. Mine and another's bags had been found out on the curb, broken and damaged with the entire contents missing. The clerk was very nice and helpful. She sent me away assuring me of reimbursement with the number of the airport police and the phone number of the baggage claim. I called today, and the police had nothing for me. The airline (United) after 30 minutes on hold told me to file a complaint online. I'm very concerned that because I'm a retired airline employee, I won't get much in the way of compensation if any. Any advice?

[@BenDreamVacations]

So sorry that happened to you. That's terrible. Did you take pictures of the damaged luggage and file a claim with United? They should reimburse you up to max amount which is $3,800 especially when their own employee told you what happened to it. However, without a written report of what happened you may be out of luck.

[@mustalks7426]

I live in the UK. Ryanair lost my luggage and are only offering to pay for the items we had to buy whilst on holiday. They have not offered anythihg for the suitcase itself and the contents within it that were lost. Not sure how to escalate this further

[@BenDreamVacations]

It will be hard to get full reimbursement for the items you lost without receipts or photos of the items lost. Luggage is only considered lost after it has been 3 weeks so if it has been longer than that then they should offer you some reimbursement in addition to the items you had to buy while on holiday. If you had travel insurance or if it comes with your credit card, it will be easier to get compensation through that then with Ryanair. Good luck

[@kalganovigor]

Breatish airlines list my baggage, now in World tracking searching 2 weeks all ready.Sir, do you know how long my baggage will searching in World tracking?

[@BenDreamVacations]

Sorry, I wish I had an answer for you on this but I just don't know. I hope you are able to get your luggage back soon.

[@yamkatz4530]

Hey Turkish airlines lost my bag you know how much compensation I can get?

[@BenDreamVacations]

I am not sure what the max compensation Turkish airlines would pay but airlines will typically only compensate you for clothes and a replacement suitcase. However, even then unless you have receipts for all those items you are probably not going to get the full value of the items lost.

[@angelame1033]

Turkish airline lost my baggage and after 2 months they told me i can't receive any refund becouse the baggage was safely loaded and advice me to watch camera recordings to find my baggage. Please help me what should i do.

[@BenDreamVacations]

So, they are giving you their camera recordings to see if you can locate your luggage? That doesn't make any sense. Its not your job to find a bag that they lost. Did you have all the proper documentation when you filed your claim?

[@angelame1033]

@@BenDreamVacations Yes I followed the procedure as instructed. I don't know what else to do

[@BenDreamVacations]

I think you will need to escalate the situation. They do have a chat feature on their website that you can try. Explain your situation and then ask them for their corporate e-mail address if your situation is not resolved. They do have a customer satisfaction policy and currently they are in violation that policy by not resolving your issue. Sometimes also posting something on their social media accounts will get their attention and will work with you to try and resolve the issue. I hope that helps and that your situation get resolved.

[@angelame1033]

Thanks a lot I'll try as you said.

[@alexandrapossenti]

@@angelame1033 anibody has used claimair? turkish airline also lost my kiteboard

[@verayuliana3840]

where can i get Lost Baggage Claim? when I reported the loss of my luggage, the airport clerk gave me a Baggage inventory form, is this the same? can I use it to claim my baggage? How do I submit this form to the airline? do i have to submit it directly? I can't find the phone number or email. My airline is Emirates. Please help me because I don't know what to do :(

[@BenDreamVacations]

For Emirates they have had you complete a "Property Irregularity Report" (PIR). Once completed you should have received a reference number that you can use to check the status of your bag. If you didn't do this then call Emirates as soon as possible 1-800 777-3999

[@Sauvignon.baby718]

Aer Lingus lost my baggage and hasn’t replied to me since I filed a claim at the baggage office. I don’t know what to do

[@BenDreamVacations]

Have you tried using their baggage tracing service? 👉 www.aerlingus.com/travel-information/baggage-information/missing-baggage/#/tab-0-delayed-or-missing-baggage

[@Sauvignon.baby718]

@@BenDreamVacations yes. They still haven’t located it. The site says “tracing continues. Please check back later” I’m trying to be reimbursed for the interim costs of my bag going missing but they are unresponsive.

[@BenDreamVacations]

@@Sauvignon.baby718 I had this happen recently to some clients of mine. Because the airlines are so short staffed right now they do have the manpower to respond in a timely manner. What my clients had to do was go to the airport in person and the person working allowed them to look through all the luggage they had there and they were able to find their bags. You may want to consider doing the same otherwise who knows when you will hear back from the airline.

[@Sauvignon.baby718]

@@BenDreamVacations Sadly, I did go to the airline and my bag was not there either.

[@BenDreamVacations]

@@Sauvignon.baby718 sorry to hear that. I wish I had another option for you to try but I think you are going to have to keep trying to contact the airline until you get someone to answer. I hope everything works for you in the end.

[@AfzalHossain-n3r]

I have lost a bag Hyderabad airport in India on 2 september 2013. now I am in Bangladesh. how can I get my lost handbag. please give me direction. please give me all show direction how to write an authorised letter.if possible give me an authorisedletters simple copy

[@BenDreamVacations]

Did the airline loose your bag or did you loose it at the airport? And I am assuming you lost it in 2023 and not 2013?

[@AfzalHossain-n3r]

@@BenDreamVacations Dada I have lost it in 2023 at the airport when I was checked. if you know any truthful person who will come from Hyderabad to Dhaka. Please give me the information about him and his phone number. I have already communicated in the airport they told me he can take my bag if I give them necessary documents

[@BenDreamVacations]

I definitely will

[@didiermontagnier6114]

Southwest lost my wife’s bag full of expensive items. When I filed a claim, they wanted receipts for all of them. We don’t keep any receipts since we have never expected to lose or return our stuffs. Now, they won’t even settle the claim at all. What do think I should do?

[@BenDreamVacations]

How long has your bag been missing? Did you file a lost baggage claim rather than a delayed claim?

[@didiermontagnier6114]

@@BenDreamVacations since July 3rd. Yes, I’ve filed a claim with them listing what we had in the bag. They kept insisting on us providing them with receipts for those items. Unfortunately, we don’t retain any of receipts since we have never expected them to lose our things

[@BenDreamVacations]

@@didiermontagnier6114 unfortunately there is not much else you can do. Sometimes telling your story on Southwest’s twitter or other social media accounts prompts them to investigate further. You could try that, otherwise I am not aware of anything else that would help get your bag back or get reimbursed.

[@didiermontagnier6114]

@@BenDreamVacations It just seems so arrogant of them to lose our bag then refuse to even offer us anything to compensate for our losses on a technicality. I suppose the next step is to file a complain with DOT, but I don’t know what’s good that gonna do. What I have to wonder is how many people had they treated the same way because most people just don’t retain receipts for personal items that they have purchased, so our situation can’t be that unique.

[@elliottswanson9307]

Just bring replaceable stuff. Buy new. File an insurance claim.

[@deepkaur5846]

Sir i recently lost my lauggage due to noes airlines plz suggest me some idea to get it back because it is too esstential for me

[@BenDreamVacations]

How long has it been lost for and what has the airline told you so far?

[@deepkaur5846]

@@BenDreamVacations actually sir today is 5th day and airline told that due to excessive lauggage some bags are left behind because i have a indirect flight to canada and my previous flight's last destination was italy and i took neos from there and this thing is happend with 30 people who are travelling with me

[@BenDreamVacations]

@@deepkaur5846 I am sorry this has happened to you and the 30 other people who were traveling with you. As long as the baggage tag is still on your bag indicating that your bag needs to go to Canada where you are then there is no reason the airline can't get your bag back to you. If the baggage tag got ripped off and it is truly lost then unfortunately I don't have a good solution to get your bag back other than flying back to Italy to try and locate it from the airline but they only tend to keep lost baggage at most 21 days. I am hoping the best for you that the airline will be able to return your bag.

[@kiranjotkaur20]

Sir i lost my luggage through Lufthansa airlines. It is still missing. What can i do?

[@BenDreamVacations]

How long has it been missing for?

[@kiranjotkaur20]

@@BenDreamVacations its been 10 days approximately

[@BenDreamVacations]

@@kiranjotkaur20 what has the airline told you? Do they know where your luggage is at? If you have a twitter account message them there and usually they will respond and try to help find your luggage.

[@kiranjotkaur20]

@@BenDreamVacations I already message them on twitter but didn’t get any reply back . Don’t know where my luggage is?

[@BenDreamVacations]

@@kiranjotkaur20 I would keep messaging them until you get an answer. You should also be able to file a separate report too where you can list out the contents of your bag in detail.

[@ftinvvv]

how to get your luggage back when it is left behind at the airport?

[@BenDreamVacations]

Call the baggage claim office for the airline you flew with and see if they can locate it for you. They should be able to deliver your bag to you.

[@chongbang3]

Hello, the airport lost my baggage and it's been more than 2 months, I still didn't received my lost baggage, so can you please tell what can I do now to get my baggage or the refund process.

[@BenDreamVacations]

Did the airport or the airline loose your luggage? Did you file a lost luggage claim as soon as you realized your luggage was missing?

[@garyjones6438]

Terminal 4 Heathrow baggage reclaim, damaged suitcases desk , after 2 long flights tues 19th sept 23, one of our cases was damaged , the small desk dealing with damage suitcases were unhelpfull ,very rude and Arrogant ,a Dark Indian chap behind desk came out became aggressive, shouting waving his fingers, and Indian girl behind desk grinning with a smirk on her face, and in a heated discussion threatened that we cant leave ,threatened us calling security, she even said "I dont give a F_ _ _ We said call security and after a long time the Customer Services Manager came and said they have no rights to hold us and we have to contact Quatar Airline These 2 Unproffesional Idiots should be sacked ,they caused us a lot of Stress ,when after 2 long flights, tired we wanted to get home ,they wasted a couple of hours of our time, suitcase was smashed ,cant use again, Has anybody else had the same experience , and what stong action can we take

[@venerakoch2720]

You speak to fast. Not helpful . Sorry

[@BenDreamVacations]

Thanks Venera for letting me know. You are actually the first person to tell me that so I appreciate the feedback.