Betsy Popken: 2015 - 2016 Geneva Peace Talks on Syria

00:14 Introduction
03:07 Role in the Peace Process
08:21 Structuring a Delegation
10:24 Maintaining Intra-Delegation Cohesion
12:49 Negotiating with an Intransigent Party
15:01 Building Client Relationships
18:12 Building and Maintaining Client Trust
20:45 Skills
24:22 Managing a Global Client
27:02 Translating Skills and Expertise to Clients
34:11 Women in Negotiations
39:43 What Makes an Effective Mediator
46:02 Key Takeaway Lesson