Beware! The Shocking Rebag Theft Update: What Buyers and Sellers Need To Know (part 2)

Guys this is not the update I thought I would receive but here we are.
Part 1: • Beware Of Rebag Scams:...
Thanks you ‪@SuperDacob‬ for sharing my story His video: • More Trouble With Reba...
How to file your complaint with rebag with the BBB or just see the complaints: www.bbb.org/us...
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[@luxeydaze]

Rebag used to be reputable, but they really tarnished their reputation this year. I’ve been hearing and reading a lot of complaints about them lately.

[@ShesThePosh]

Omg same but I thought since I was a diamond member and I was featured on the blog the vault, I would be treated differently. Man was I wrong 😣

[@luxeydaze]

@@ShesThePosh I’m sorry you had to go through this. I hope you get your item back or get compensated fairly. Thanks for sharing this info with others so we don’t get scammed! ❤️

[@jillkellywhite79]

Thank you for sharing your horrific experience with Rebag. When a business doesn’t care enough to pick up a phone to have a discussion with a client-you know they do not place value in customer service or retention. I’m sorry you had to deal with this. I had a similar situation with Saks and was treated horribly. I filed a complaint with the Better Business Bureau and finally received a full refund on a return item that Saks had “mishandled” due to receiving issues (such as employee theft). I hope all gets resolved and that you get full and adequate compensation for the items they took. I won’t be supporting Rebag by making any further purchases there.

[@ShesThePosh]

Thank you for sharing your story with me. I’m not holding my breath with getting compensated but I will make sure to spread awareness of what has happened and maybe a news outlet will pick up the story. I think that’s the only thing that gets through to these companies.

[@WinnieBeeLV]

I believe it to be the company themselves, this is how unscrupulous they are. I think Rebag as a company are just stealing, lying and defrauding people willingly. I swear I would watch for your bag on their site. I feel it in my gut they are the absolute worst of the worst. I’m hoping you get a good resolution and they pay you for the bag they stole. ❤❤❤❤❤

[@ShesThePosh]

You are so right. They haven’t even shipped my items back to me yet. Did you see they are doing a new consignment model?

[@WinnieBeeLV]

@@ShesThePosh no! They need to just go under. 🤣🥰🥰🥰

[@jmah9766]

Thank you sooooo much for this warning!!! I just sent in 6k worth of my things for buyout. I also received a email confirmation that their department had received all of my items, which like you, were sent in two separate large boxes due to the size of everything. Strangely, one day, I received a text from customer service saying that they appreciated me, wanting to sell my items to them, and that they were awaiting the arrival of my items. I about crapped in my pants when I saw that and quickly emailed them a screenshot of the emails that showed that my items had been received, which I took just to have as a reference. Then they came back with a text saying oh sorry, please forgive us, we do see that it was received, and please disregard the prior text. Lord have mercy, I guess I was lucky that they didn’t try to pull any more shenanigans with me. I was not aware of their risk of loss terms. I will no longer be buying or selling to them! Thank you for saving me a headache! I hope your situation works out! 🙏🙏🙏

[@ShesThePosh]

Thank goodness! I'm glad this has worked out for you. Just video yourself opening the items if you are doing a trade with them, Some people have had empty boxes shipped to them.

[@jmah9766]

@@ShesThePosh geesh!!!! This is AWFUL!!

[@GlitzyglamAZ]

Thank you for this warning and I’m so sorry this happened to you. I was just about to send them two bags but that definitely won’t be happening now. I further won’t be purchasing from them again.

[@ShesThePosh]

You are so welcome. I just want everyone to know the risks that are involved now. I had no idea my bag wasn't insured when I first sent everything out.

[@debbieh9009]

Oh gosh! Im on the Better Business Bureau looking at the complaints with Rebag and they are horrible! What the heck! Some are from Feb 2024....which is NOW! Uugh! Wish I looked them up before hand! I can't get through to anyone by phone either! Their number is listed with the hours to call, yet regardless of when you call, even during the hours specified, its always an automated computer ! I hope they reimbursed you for your "lost" bag!

[@ShesThePosh]

So sorry you are having trouble the outsource their customer service 🤦🏼‍♀️ so I believe most of them live in Dubai so you can’t even get help right away they have to contact Rebag teams after

[@Els429]

This helps - will NEVER use rebag based your experience and others I’ve heard about.

[@ShesThePosh]

Good glad 🙂 can help others

[@janetr5929]

I’ve never done business with them and I now never will. I only buy from and sell to FP and Yoogi’s closest. I’ll stick with them. I love that we have a FP in Scottsdale. When I sold my jumbo classic flap I drove it to them. I didn’t want the worry or stress of shipping it. Rebag certainly has shown that they don’t value their clients. This can’t possibly end well for them. I’m really sorry about your bag.

[@ShesThePosh]

I wish I had some place like that close. I will only be selling to FP now.

[@iDalisMediaTV]

My brother worked for Fed Ex he said he had some shady co- workers that took stuff all the time so food for thought . It might have been Fed Ex girl .

[@dinavincelli1804]

I’m so sorry this happened. What is going on? Thank you for this video. Very enlightening. Praying this gets resolved somehow for you. 🙏🏻💕

[@ShesThePosh]

I filed with the bbb just waiting to hear back

[@LVCoffeeLVer]

This is so bad!!! I really hope this videos catches fire and they lost lots of business, this isn’t ok.

[@ShesThePosh]

Thank you so much for all your support and just being a great friend to vent to. I appreciate your friendship so much

[@fuchsiafloyd]

So sorry this happened! And thank you for telling us!!

[@ShesThePosh]

Thank you for listening to me vent

[@accordingtothebiblewithl-nv1ku]

Sorry that this happened to you. I am glad I watched your video. I wanted to buy a bag from rebag. I don't think i will be buying from them any longer.

[@ShesThePosh]

Better to be safe. They sent an empty box recently to one of my KZbin friends. 😩 she was able to dispute with her bank but lost the money from the bag she traded. I have her video linked in my community tab

[@iDalisMediaTV]

It was Fed Ex . So so sorry .I keep listening to your video and I rewinded over and over again . Fed ex peeped that there was Louis Vuitton in there and they took it and repackaged it . So so sorry wow.

[@ShesThePosh]

I use to think that to but Rebag kept changing their story and never shared any photos of the box and how it came.

[@kristak1102]

I’ve been hearing a lot similar situations circulating. It would be great if you all could get together and get a lawsuit going. 🤔 I’ve stopped dealing with them due to this obvious theft going on internally. 😡

[@ShesThePosh]

Exactly if they don’t change they are going to have some major problems on their hands

[@corikay]

This is heartbreaking! I know you were such an advocate of Rebag! Your prior videos were the reason I decided to buy and sell with them. The last time I purchased I noticed that I had a very short return policy, luckily I kept the item and had it authenticated from another company. Obviously I am sad that this happened to you, and I imagine your frustration, anger and anxiety have risen to astronomical levels!!! Thank you so much for sharing this information and awful experience with us!!! I’m holding on to hope that somehow this situation gets a proper and satisfactory resolution!!!🙏🥰💖

[@ShesThePosh]

Thank you so much for your kind words. I do feel a responsibility to let people know about the company that I use to love. Sometimes you have to share the bad along with the good.

[@beans09]

OMG, I follow you as a Subbie. I literally just placed an order with Rebag and instantly regretted it after watching just 5 minutes of this video. Pissed that I didn't see this when searching "Rebag Reviews". UGH!

[@ShesThePosh]

🤞🏻🤞🏻 that it all goes well just film everything when you open it. Also they don’t let you return any final sale so make sure you screen record that it wasn’t final sale when you bought it.

[@debbieh9009]

Oh gosh. I will trust God that the LV Noe Petit i just ordered from Rebag arrives to me in the "great" condition that they advertised. Issues noted was slight odor, darkening and watermarks but the little pics they did take shows barely any issues however they took zero pics of the strap! Why not?! Thats so annoying. I hope bag arrives and will not get stolen in shioment to me. Uugh...i usually shop FP but Rebag had better pricing with a 15% off so i decided to go with them. The pics didn't even include pics of the vachetta strap at all but it was marked "great" so i took a chance.

[@ShesThePosh]

You can’t return it if it’s final sale so I’m hoping it wasn’t that for you. I hope that it comes and is better than described! 🤞🏻

[@comfynlux5695]

Omg! I am so glad I’ve never dealt with them. There was something about their descriptions that didn’t seem right to me. Thank you for sharing and saving. us from the same fate. Please keep fighting to get what they owe you. Wow!!!!!!!!

[@ShesThePosh]

Yea me too. Want to spread the word so this doesn’t happen to other people.

[@agentbagreviews]

Here to uplift you in spirit friend. Justice will prevail

[@ShesThePosh]

Yep they can’t be doing well as a company if they can’t afford insurance.

[@aprilshouseofflair]

We really need news outlets to pick this up!!

[@ShesThePosh]

Let me know if you have any suggestions

[@tolikfox007]

its just luxury bags, just stop buying

[@ShesThePosh]

I wasn't buying from them but selling to them@@tolikfox007 just trying to warn others to not do business with them.

[@tolikfox007]

​@@ShesThePoshthe luxury community is kinda delusional and live in their own bubble. The fact that one even thinks this is important enough to be in the news outlet is very telling

[@ShesThePosh]

@@tolikfox007 Property theft is property theft.

[@whatimontoday]

Wow! I’m sorry younger to go through this. I have had good experience with my one sell and couple of purchases, but I am not purchasing a thing from them in the future. I have heard so many people and their challenges with this company lately. They need to get their ish together for sure!

[@ShesThePosh]

You got that right!

[@rhondab.3774]

Your description sounds perfectly reasonable and makes sense. Thanks for sharing this information and exposing this company, will never use this company.

[@ShesThePosh]

Thanks! I think so… and it looks like I’m going to have a part 3 to this whole thing. Just got another email today 😩 seriously they are the worst.

[@MG-xu2ew]

are you coming out with part 3 today? I have been checking their website everyday for your stolen bag. still nothing@@ShesThePosh

[@ShesThePosh]

My box returned box comes today so I'm hoping to have part 3 up tonight can't believe we are still talking about this and its now a trilogy 😩 @@MG-xu2ew

[@Lvufos12]

So sorry that happened to you Check your receipt from your shipping company usually is a weight of your box. ( that’s also your proof that you shipped all your items) rebag will send you the box back with a different weight check their info Good luck!!!

[@ShesThePosh]

Thank you that’s a great idea. They still haven’t shipped items back but I’m going to film it and weight it now.

[@andreav2175]

And of course you are NOT an idiot! Some companies start out legit then…change. This is why sharing experiences with other potential customers is so important!

[@ShesThePosh]

Thanks it was my first time trading this many items. I truly trusted them.

[@andreav2175]

@@ShesThePosh The world operates on cooperation and trust; we’ve gotta stick our neck out every day. 🤷🏻‍♀️🤞😬 I was feeling “okay”‘about their store on EBay with the Authenticity Guarantee. Not that eBay is infallible but it was an extra layer of protection. Between you and @WinnieBeeLV I’ve now removed them from my eBay Saved Sellers (which eBay makes surprisingly tricky!?). I’m not dealing with any company treating customers this way!

[@iDalisMediaTV]

It’s says Louis Vuitton it might as well say take me . So sorry . Wow it was clear they tampered with the box . I take pictures of everything I send out . And how I packaged them. That is absolutely outrageous. But I think it was Fed Ex .

[@ShesThePosh]

Yeah I use to think all of this but if you watch my most recent video Rebag changes it’s story again on how the box was sent to them I also found out that they also never contacted FedEx to file a claim when they said they were contacting them. Still haven’t sent my other two bags back to me yet either 😩

[@makeupnmedicine]

So sketchy. How are they continuing to do this and employ these shady people in receiving. Because there is no recourse! You’re right. Crazy too with how high of a member you are and how you’ve worked with them in the past, and your following on social media. What a mess! I did not know that their customer service wasn’t in the US, and that you can’t even speak with them. Wow

[@ShesThePosh]

Exactly! I’m going to film another video tomorrow with the BBB response and the latest emails from them. 🙄 I can’t believe I have enough for a 3rd video

[@thecyborgmom]

I feel lime Rebag is going to be the center of a Netflix tell all in another few years. Oof. Sorry this happened to you!

[@ShesThePosh]

You are so right! I have the link with their bbb rating in my description and it’s shocking

[@melodie973]

I'm a new subbie, Two other channels recently posted their complaints about Rebag, Winnie Bee LV and Candi's Sweet Love for LV this company is horrible and everyone needs to stay far away from them

[@ShesThePosh]

You are so right! So many recent videos I saw Winnie’s video but not Candi’s I will have to watch it then.

[@chellybaby]

I’m so sorry this happened to you! I would be sick to my stomach

[@ShesThePosh]

Thank you. It’s the first time I sent that many items to them. I didn’t realize they didn’t insure their shipping anymore. Basically they are saying the item probably went missing with fedex because the box arrived damaged and open. Still no footage sent to me.

[@camilamacedo1506]

ask for the video of them opening the package. if the stage a new video you can see the specs on the time of recording etc.

[@ShesThePosh]

I have asked and they have showed me nothing

[@camilamacedo1506]

@@ShesThePosh but for legal matters they will have to provide legal evidence. insist with them

[@neebieslittleluxuries]

The handbag housewife told me to watch your video. I recently filmed a Rebag horror story I just haven’t uploaded yet. I did a trade order with Rebag, long story short they accepted the trade and sent the item I purchased to me. However, and I have this ALL recorded too by the way because I was so excited I wanted to do a true unboxing for a YT short, my package was EMPTY! Just a Rebag dustbag! That’s all! They told me it would take 1-2 business days to get this sorted because I did send the video etc. but it’s been 4 days now and nothing. I’m thinking I should just do a chargeback to them and demand they send my item back. They are claiming to blame FedEx however the dustbag was packaged pretty well. The item was also a final sale item but still VERY expensive. I’m distraught. Do you have any recommendations for me? I’m just still in disbelief and now I’m not only out of my purchase but out of my trade as well. I also recently had a bad experience with them with selling, but this trade was already in the works. And took what it seems like, was forever!!

[@ShesThePosh]

Wow that’s terrible 😞 since you have the video you can prove it wasn’t tampered with or damaged. I would let them know you are going to complain to consumer protection services of NY if they don’t give you your money back for the item lost. The link is in my last video. When I did this they sent my trade items back to me right away. So sorry this happened to you. Keep me posted you can always message me on instagram (same name) if you need anything.

[@TraceyBergum]

You need to contact an attorney!!! This company is ROTTEN they need to be held accountable! I am soooo sorry this is happening to you!

[@ShesThePosh]

Thank you. I official for my case number with the BBB of nyc so I’m now just waiting to hear their response

[@devonneshort4749]

I sent them a prada bag and it went to a warehouse where a John Smith sign it with UPS so I got credit on my first offer because UPS track the whole transaction. I am too scared to send them anything else because of that situation😳

[@ShesThePosh]

Now they don’t insure their packages and I have that the signed but they are claiming it’s now a loose seal and they aren’t even sure if the bag was in there to begin with. They are sending my other stuff back

[@devonneshort4749]

@@ShesThePosh Are you insured with Fed Ex? I would look at the tracking number and if someone sign it they accepted it? If not your bags don't dissappear?Rebag will not like it if you have Fed Ex step in

[@ShesThePosh]

@@devonneshort4749 i didn't purchase the label so i can't file a claim unfortunately

[@chellybaby]

You should do a collab video with Winnie Bee LV. She recently had a horrible experience with them and that would increase visibility of your unresolved issue

[@ShesThePosh]

That’s a great idea. She did tell me she was going to add this story to one of her lives. She is so nice I reached out to her for advice.

[@kaitlinbeste]

Girl!!! I'm so sorry 😢❤

[@ShesThePosh]

Thank you. Still a little heartbroken about it. Never thought they would treat me this way. 😣

[@xyla2235]

Yeah I bought from them on poshmark once and now I won’t ever again. It’s getting really unsafe to sell online now, which sucks. I always record myself packaging my stuff, but even then they could say you opened it afterwards and took the item out. This sucks I’m sorry

[@ShesThePosh]

Exactly. I’m going to record myself opening the returned box of all the other items. I better receive everything that I had in there boxes and ribbon

[@andreav2175]

Yes this is awful! At this point to sell by mail to anyone we should pay extra for FedEx or UPS or whoever to box/package our items themselves, while you film with associates’ permission just as a back up, and pay for insurance on our end. I’ve never tried to sell anything yet, but I’d stick with FP or some in-person shop. I’m sure there has been beaucoup customer fraud but Rebag has made all the wrong decisions to mediate that. And now seem to have gone over to the Dark Side.

[@tracinicole713]

I wonder how many times this has happened to people who don’t have channels?? I will never shop with them, no insurance and no fault? No thanks not worth the gamble.

[@ShesThePosh]

Exactly it feels like gambling

[@susanclarke431]

I am sorry this has happened you.

[@ShesThePosh]

Thank you. It’s making me feel better to share and hopefully help this not happen to others

[@bargain.hunting.blonde]

Do they have the receipt and the ribbon and everything else with that was with the bag? They have the box so I feel like that’s probably with it.

[@ShesThePosh]

I told them I’m going to record myself opening the returned box. So everything better be in there

[@chellybaby]

Have you blasted them on all of their socials already?

[@ShesThePosh]

Yes and they answered the bbb saying the same thing they have footage. Even though they never showed anything. They still haven’t shipped my stuff back 😣

[@debbieh9009]

So did yiu get this resolved, your missing bag?

[@ShesThePosh]

I got 2 bags returned but nothing for the utility 😞

[@Son1UPTu]

Did you get your money back?

[@ShesThePosh]

Nope heard nothing yet 😞

[@Nessc8105]

This was so helpful!! I’m very sorry you are going through this, pissed for you. Appreciate you sharing! 🫶. I’m definitely not buying with Rebag, seems there is an integrity issue.

[@ShesThePosh]

Glad I could help. Yes something is going on there that is shady for sure. Thanks for watching.