Tesco ASSAULT? Barristers' REACTION & Legal Analysis

[@manchegocheese997]

The staff do not appreciate the limits of their authority and tend to go into a panic when customers legitimately refuse to cooperate.

[@pam164]

🙄

[@theclotshotdidit3115]

Exactly, I wouldn't ever consent to a search, by anyone other than a police officer after they have stated their reasonable suspicion on camera. Accuse me of stealing then assault, I hope the customer gets her arrested for assault and sacked at the very least. If she grabbed at me like that and tried to take my phone, I would assume she is about to assault me, she would be sitting on the floor bleeding from the nose at the very least. Who the F does she think she is?

[@pam164]

@@theclotshotdidit3115 Yep that's the type we have to deal with, people like you

[@babboon5764]

@@theclotshotdidit3115 That would then disproportionate force and you have gone from victim to assailant

[@freshtoast3879]

​@pam164 I was just reading through some of your posts. And yes, I have worked in retail. And yes. Sadly, a lot of people aren't nice to retail staff (correction). Even when we go out of our way to acquire something for them, like a piece of hidden stock, in the warehouse (for instance). Dealing with the British public, in person, in today's society has become quite stressful.

[@ryanh3285]

She felt uncomfortable being filmed but had no empathy for the embarrassment caused by the trolley search in front of everyone.

[@Boudicca165]

Exactly .. Also, Supermarket Karen deserves no sympathy for not wishing to be filmed. She presumably spends hours working in a busy supermarket with CCTV going all the time .... all the time! A private citizen may feel uncomfortable in that situation, we are never asked if we mind being filmed, it is assumed we simply tolerate it - but when the tables are turned, they don't like it. Tough.

[@jbellfield]

One did that on my wife and I while with our baby son, we hadn't paid yet so just left her with the full trolly, told her to f off and went to Sainsburys. She still won't look us in the face over a year later.

[@lasentinal]

​@@Boudicca165 There is no need to denigrate the name Karen.

[@ianmccrae3391]

hahahahahahahahha@@lasentinal

[@alexmac337]

She was totally unprofessional, simple as that.

[@williamthomson7820]

The Tesco staff member not only accused her of being a shoplifter which in itself is humiliating, plus the shopper was found to be totally innocent

[@standardtuning4guitars423]

i was in a small branch of tescos a year ago and a young girl told the security guard i hadnt paid for something and to get me back in the shop. In my case it was because i had scanned the same item on 2 different self service machines but they didnt know i had done that. looking back i think its a case of inexperienced staff, and a lack of staff that lead to this kind of thing happening. I just feel lucky i dont have to work in that kind of place. About the lady not liking being filmed. Thats a red flag to me. If shes not doing anything wrong she shouldnt be that upset about it. Personally i have no time for sainsburys. You see how they deal with complaints nationwide. they are 100% against any complaint and will look at how they can minimize, shut down anything. i saw a black member of staff being bulled and being made fun of. He was the hardest working guy there. They panicked when they realised i heard what they were saying. This kind of thing happens because they are protected by management.

[@sherihartley794]

If she is innocent she should let them do the checks and stop shouting, she is the one who humiliated herself as she was the one shouting and drawing attention to herself

[@mrgrizzlyrides]

@@sherihartley794 She might have brought attention to herself yes; but I should never, never allow a shop assistant to search me. I would instruct them to call the police if I was not guilty. Q

[@mpmansell]

Well, if you're not carrying anything illegal I'm sure you would let me pat you down and possibly strip search you to find out. After all I have no more authority than those rude a-holes in the store. But, I would guess you are a hypocrite who finds a small amount of self validation in cowardly hiding behind a keyboard while victim blaming.

[@marksingleton7199]

​@@mrgrizzlyridesOk. But most criminals use this tactic so that staff are too embarrassed or afraid to question and check. That means that you allow shop lifting because no one has the right to defend their business. Look what happened in America where large shops simply closed because they could not stop thefts on unprecedented levels. Training is very important but alot of people are too quick to be insulted by others but others should be more tolerant of them.

[@mechanoid5739]

I have a great idea! If the stores had a row of cashier desks where the operator scans your items and then you pay for them, we wouldn't have to have random trolley searches and have to scan your receipt to exit the store. That's if the exit barrier works!

[@ruthbashford3176]

That is such a good idea, I'm surprised no-one has thought of that before.

[@CarolFremel-my4hs]

Still doesn’t work - they used to have expensive small items (razors etc) secreted under personal property like cardigans items bought elsewhere - we had to leave our registers to check trolleys then - a thief is a thief and they’re very cunning - not to mention righteously aggressive and nasty

[@IggyBros]

We went to Tesco recently for the first time in ages as we usually just do an online order these days but it was so sad to see just rows and rows of checkouts not just closed but boarded up. This is a HUGE Tesco and there were literally about 2 checkouts open and then a huge queue for the self checkout. Both my mum and my partners late mum used to work for Tesco years ago and it is sad to see how much it has changed. I personally hate self checkout. I always feel self conscious doing it, I feel rushed, feel like I’m going to get it wrong and it just stresses me out! So I will always wait for the normal checkout! But I fear that it won’t be long until they are scrapped altogether 😔

[@jewelwheeler1]

I refuse to use self serve checkouts. If they want my money they will actually serve me. Otherwise I'll go elsewhere.

[@samanthaostrowski6755]

Bring back cashiers. Bring back jobs. If all cash desks were reopened in shops, banks etc there would be so many people back in jobs. I have a phobia of being stopped and checked in a shop. It would be so embarrassing.

[@paulalyus9237]

The female employee’s reaction to being filmed is interesting to me because she’s being filmed the whole time she’s at work as are all the other staff and the customers 😊 Could the customer ask to see the store CCTV to see what they’re accusing her of?

[@wastenotwantnotArt]

Would the customer like the CCTV identifying her uploaded to TikTok ? Would that be legal? Is it legal for her to have uploaded her video identifying staff onto social media.

[@S.Trades]

I suggested that in asda, (that they check the cctv), May 2020, as I was entirely innocent, but the duty manager said it would take too long. So she confiscated the shopping I'd just paid for and told me I was banned from the store. What could I do? I'm not calling the police. They won't help.

[@wastenotwantnotArt]

@@S.Trades sorry I don’t follow? You wanted cctv footage showing your innocence uploaded onto social media?

[@gypsygem9395]

​@@S.TradesI don't believe you were told the truth. I hope it got sorted for you

[@truckingscouser]

@@wastenotwantnotArt Tesco comes under GDPR legislation, as they are an organisation/Data Handler, the customer is not, therefore, why would it be illegal for her to upload her footage?

[@ruthbashford3176]

They don't even know what she's supposed to have stolen. If supermarkets are so concerned about shoplifters they should get rid of their self-service checkouts. This lady was rightly incensed for being publicly accused of stealing.

[@hotpotato4027]

Who’s to say she wasn’t, do you know the facts?

[@Armand79th]

​@@hotpotato4027 WITHOUT EVIDENCE, the assumption should be that she is innocent.. as it turns out, she is entirely innocent.

[@hotpotato4027]

@@Armand79th ok, I’m supposed to take your word for that am I 😂

[@MrMoralHighground]

@@hotpotato4027 you dont need to, you fool, a person is presumed innocent until proven guilty and surely even you know that and if you actually got off your arse and bothered looking into it you could easily find out that she was innocent. if you are making the claim that she was indeed stealing, which you did suggest, then it is YOU who has to provide the evidence to back up your claim, otherwise your baseless claim can be dismissed instantly without any evidence whatsoever. please stop embarrassing yourself

[@JasonSpielberg]

People are "incensed" for the silliest things, although it's rare to be "rightly" incensed. One can deal with confrontation without throwing a tantrum like a single mother in a housing estate. She should learn to control her temper, like an adult.

[@Guru316]

I love the way these stores keep relentlessly pushing self serve and self scan then treat you like a criminal. She massively overstepped trying to snatch the phone...massive power trip. I dont think she should be sacked but she needs to be kicked back stacking shelves. Her position has clearly gone to her head.

[@jackwatsonepic626]

Well said 🇬🇧

[@33andy33gmail]

She does need to be sacked, she assaulted a customer!

[@clairecoupland3899]

​@@33andy33gmailAssault? Bit of a stretch 😂

[@johngriffiths6742]

​@@33andy33gmailit's crazy how someone, in this day & age, things it's OK to try and grab someone's phone, but I have to say I am uncomfortable with people calling for someone else to be sacked over an incident they have just seen on KZbin at a later date. Yes, what she did was wrong, but we don't know what affect her being sacked could have on her family situation. Best left to those in charge to make those calls I believe.

[@sidsod1616]

Because they are part of the drive to force shoppers to go cashless and to reduce their wage bill .

[@casinodelonge]

Best way to escalate a situation is to tell the other person to "calm down" which implies that their actions are unreasonable etc etc...

[@QueenBabylonnia]

That is so true

[@Godisawoman1313]

Gaslighting

[@mrsimo7144]

No. That's narcissistic.@@Godisawoman1313

[@Godisawoman1313]

@@mrsimo7144 gaslighting is Psychological abuse Narcissism is a behavior

[@hattyfarbuckle]

or suggest anger management

[@PB72UK]

I think its disgusting that supermarkets are doing this , if one did this to me , id never shop with them again.

[@MrMoralHighground]

likewise, id also refuse their request to search me because not all shop staff think they are as far reaching as this buffoon and id make them call the police out and just completely waste everyones time in the process. i was in waitrose recently with my partner buying a bottle of spirits and she pointed out to me after we paid that a security guard had followed us around the store......had i have noticed this i would have absolutely no problem at all confronting which is probably the reason she didnt mention it sooner as i have no problem being confrontational (lol) but i am no theif and dont appreciate being looked upon as one

[@1697djh]

I want to keep people in jobs, so I always go to cashiers.

[@ibrstellar1080]

And pay by cash.

[@AM-ec9op]

Same.

[@Swansong321]

I want security to have jobs so I pretend I'm shoplifting...jk❤😜

[@manchegocheese997]

What happens to the people who design, manufacture, install, and maintain self-service checkouts?

[@AM-ec9op]

@@Swansong321 🤣

[@Jowley]

A few weeks back, after doing a two week shop and a few gifts for Christmas. I was stopped at the door. I tried to walk past, they wouldnt let me. So i turned around and walked to customer services, all while this women was shouting at me calling me a theif. I got the customer service and requested a refund but "this women will first make sure ever item on the receipt is here." This wasted 2 hours of my day but worth it.

[@darrenupton5500]

Sainsburys had a secret store detective walking around in plain clothes to catch people.

[@suzyq4982]

I before e except after c ..

[@S.Trades]

@@darrenupton5500 I'd think that's pretty normal. At The Range, they have in-house store detectives who rotate between the different stores, visiting each one on different days, mingling with shoppers. Not to mention, an army of in-store cameras!

[@sweetcandy2619]

@@darrenupton5500Every store should have store detectives, maybe people steal less.

[@Wolfy11188]

@@suzyq4982 Glacier

[@chrisbevis7725]

I would demand my money back after that bloke put his hands in my shopping.

[@ade3628]

My nan and grandad went through this many years ago, they were in their late 70s at the time. My nan and grandad felt so humiliated. To cut a long story short they sent her flowers, she went back to the supermarket and told them to stick the flowers up their ass. I've never ever heard my nan swear or ever seen her get angry and I lived with her from 2 to 18. People they knew seen this happen and it really upset them as they were seen by everyone as criminals. She never went back to that supermarket again

[@DJWESG1]

As a security guard we were told to target older ppl more, and try not to antagonise yourhs who might cause a stir. I'm now of the opinion security work is fake jobs , invented to keep ppl in jobs.

[@jeanhopman5659]

It used to be that they would discreetly ask you to accompany them to the office - not cause a fracas out in public like this.

[@ade3628]

@jeanhopman5659 yeah that how it should be done unless you are trying to leg it with a handful of beef or alcohol. She was so humiliated, and of course they didn't steal anything as they would never think of doing that. I remember seeing how upset she was when I came home from school. Her daughter was there and sorted it all out with the manager, I'm still afraid of my auntie till this day and she's getting on a bit now, so god knows what words she had with them

[@Nilzipan]

Disgusting isn't it. This is what happens when you give poorly trained and poorly educated people positions of perceived authority. They become drunk on power. Who do you think ran and administered all the camps, gulags etc last century, genocide their own communities???

[@jackwatsonepic626]

Yes but if you get searched and you are innocent somebody might point the finger weeks later in the high Street and think that you are a thief , mud sticks 🤬🇬🇧

[@jerrycornelius3466]

Used to work in retail We were told that , first we had to SEE the offence of shoplifting, secondly, wait til they exitted the premose, or ask their intent to pay for secreted items.

[@nuttylivett2713]

Totally agree that’s what it used to be when I worked for a supermarket

[@stevenhodgson834]

That will have been the store policy, but it's not the law.

[@bluebottle1617]

I'm ex-police and can confirm what you say is correct.

[@stevenhodgson834]

@@bluebottle1617 Yep, that's what people in retail are told.

[@robertburrows6612]

​@@bluebottle1617your talking rubbish, so I suspect your not expolice

[@LunaNosille]

Take EVERYTHING back to the clerk and ask FOR YOUR MONEY BACK

[@LeonPhillips-sk8kl]

Yep every little helps!

[@Sterlingjob]

@@LeonPhillips-sk8kl😂😂😂😂😂😂😂

[@Daniel-deMerrivale]

LunaNosille, I thought that. The lady had her goods handled and messed about by the two of them. Tesco should also pay for these actions.

[@Weird.Dreams]

IT WAS ALL STOLEN.

[@scienceevolves4417]

And waste an additional 20 minutes of my valuable time? No thanks. You're not really the brightest bulb are you....

[@IsabellsNannyRuby]

She grabbed at the mobile in her hand violently then turned it on her by saying calm down 😮 people if you don’t know that is called gaslighting!

[@icouldbewrongicouldberight]

I enjoyed playing Cluster B bingo on this clip. Mouse! ... I mean House! 😸

[@marxman00]

A lot of supermarkets DONT give reciepts unless you request one , I would love to know why and the legal standing of Not giving a reciept.

[@keepgoing7533]

And Mcdonald's machines 30% of the time receipts are not coming out. Which can lead to awkwardness with the employees.

[@fredmercury1314]

They can pull a receipt from the till at the press of a button, whether you request one or not.

[@icouldbewrongicouldberight]

They've been reducing the time they give you to press "yes, I want a receipt" 😡 Try summons a staff, they can then instruct the machine to issue a receipt for the last transaction

[@marxman00]

@@icouldbewrongicouldberight But why? Just give a reciept !

[@AnneBeignatborde]

Save paper and reduce costs. I always ask for the receipt.

[@Indigenous51]

This is a despicable scenario. Totally unjustified. On top of which the “security” person was a disrespectful box ticker with no badge on display ! 🤬😡

[@fgrsimon]

It would be pretty difficult for an undercover security guard to operate undercover if he had to wear a Tesco badge with his name on it but don't let that get in the way of projecting your racism on to this scenario.

[@geoffas]

@@fgrsimon Racism? Based on what, exactly? It seems that is you who is the racist for bringing it up in the first place! It seems more like you are trying to virtue-signal by 'white knighting', or you trying to say "Is it cos he is black?" = more 'racism' on your behalf!

[@rosemarymcgrory-eb2gd]

@@fgrsimonnot strictly true , as if he was an undercover police officer , he would not be able to search a suspect without showing their credentials. So why would as far as this poor woman is concerned, just some random guy stops her and demands .. she allow him to search her trolley ? Undercover store detective can walk around the store , undercover but must and I repeat MUST IDENTIFY HIMSELF. Do you think it would stand up in court , that some random guy in plain clothes can search your shopping once paid for 🫣🫣🫣🤔I think Not

[@Armand79th]

​@@fgrsimon How ironic that you should display your own ignorance and veiled racism.....

[@_Damian_.]

The way her and the security guy were nonchalantly sifting through the trolley there's no way those goods would have come home with me. I would have turned around and collected a refund.

[@johndavied3448]

We thought that his hands in his pockets near his meat,one minuet then touching her meat.

[@lindark28]

Same here

[@leander7486]

👍 agreed .

[@brendanroberts4866]

and the w og didnt even have the receipt to check against - he shu ld fu ck off back to Calaise

[@Sickofitall99]

Same here

[@andygee8716]

Staff knocking the phone out of the shopper's hand is assault, as the phone is classed as, AN EXTENSION OF HER HAND, therefore the member of staff is liable for prosecution.

[@sebulreath7401]

The tesco employee went hands-on. In a situation that should have remained under control through procedure and policy engagement. Both the checker and the store detective clearly failed to do that.

[@proworlduk4233]

Because they know they are in the wrong, security guard and I say that lightly had no Id and refused to provide one, and if he is working as a security guard without an sia license, he is liable to a £5000 fine and 6 months in jail, and the Tesco woman has no idea badge, why, they always have name badges.

[@stevenginnever5343]

Tesco's staff need some serious training, this vile worker went way above her remit. Also the security guard looked so unprofessional, I would think I was being mugged. Huge shame on Tesco, every little on customer service.

[@michaelmacleod4713]

This is the very reason why everyone should use cash. I would rather pay more in the village shop than put up with this type of crap.

[@jessicahitchens6926]

They have almost erased all small businesses. By design. I can't stand those scummy corporations.

[@janetteedwards4866]

Exactly, totally agree with you

[@phatwayne]

Last time I checked you could still pay with cash at Tesco. Not sure what your point is.

[@pam164]

And pay 3 times more for your food.

[@kevinberry436]

What a stupid comment, self-checkouts also allow cash. even back in the day before these machines existed you still had people stop and search you.

[@MarkHarrop]

So if they lady had put the shopping in her own bags which were placed in the trolley, then they wouldn't be allowed to search them? That lady from Tesco's shouldn't have touch the lady recording, regardless if she has or hasn't stolen anything.

[@WendyJones-zx7is]

The shopper was already suspected of shoplifting by the the Tesco Woman , who obviously is having a meltdown showing her narcissistic rage toward this poor shopper ? What ever happened to the Customer is always right business mantra IE, Treat customers with respect and dignity because we are keeping those staff in a job ! Spending good money ? But this staff person got a short , sharp shrift from this shopper and good on her ! Glad she fought back ? Pride before a fall with the store staff

[@MarkHarrop]

@@WendyJones-zx7is Totally agree with you there. The staff member seemed to be the problem from the start

[@1988dgs]

@@WendyJones-zx7is”the customer is always right” is cherry picked from the full saying. The full saying is “in matters of taste, the customer is always right, in all others they are invariably wrong”

[@CommodoreVic20]

Security can't search you they can only detain you using a citizen arrest. This does not give power to search!

[@timothyquinn7747]

Commits an assault and then says calm down , what a Karen

[@jimmyhughes5392]

she attacked the woman then asked the security to take the phone for her, she did not try to calm the situation down she tried to escalate the situation!

[@jimbrown2688]

If they take the phone, private property, it is theft or robbery.

[@dave_ryan]

It was only implied he was security, no evidence of it.

[@nimit2535]

Yes the Tesco Karen worker definitely gas lighted the customer.

[@Jimmyc992]

Disgraceful behaviour by Tesco

[@Tad1945]

@@Jimmyc992the shop assistant didn’t want her true colours exposed everywhere for the nasty piece of s*it she truly is.

[@lucia201189]

It is extremely unprofessional behavior , misconduct and has brought Tesco into disrepute That individual needs to be suspended & brought into a fact finding meeting immediately

[@marcus.H]

Although this has brought massive shame on Tesco and the worker, I ask "who gave her that particular assignment?" Here's where it gets a bit iffy. Many companies have a clear policy that workers must not tackle shoplifters at all. But this was not shoplifting. I assume this was actually a trolley search. So was there a clear policy telling staff that they can be recorded and not to touch customers? If the corporation implemented search policies improperly and failed to inform staff that customers have every right to record them, could it be argued that the staff member was not trained correctly?

[@marcus.H]

@@Phoenix2312 yep. But I imagine she must have been innocent or she wouldn't have posted it on social media. So a mistaken opinion (or even guess) from a security guard wouldn't have changed this from a trolley check to something different IMO. I think questions will be raised over training.

[@gypsygem9395]

​@@Phoenix2312I once was followed all the way out of the store to my car (yes it was Tescos) because the shop worker thought I'd taken something without paying. I always use the manned checkouts. I had been deliberating for some time over a Christmas gift but had decided not to purchase it at that time and replaced it on the shelf (that I had never left whilst making my deliberations). She clearly thought I'd pilfered it before making my purchases. Cue her shocked face when it wasn't in my shopping bag and I didn't have a handbag on me to hide it in. She couldn't return to the store fast enough

[@stubones]

He’s not an officer. In the same way the tv licence Gestapo are not officers. They have no legal authority.

[@Phoenix2312]

@@stubones Correct!

[@jozefserf2024]

Shoplifting is rife and the supermarkets are clueless.

[@goldeneddie]

When supermarkets introduced self-serve tills they did the Cost Analysis including expected losses due to theft. Even including those losses, the savings from ditching staff are still massive - no wages, no Sick Pay, no National Insurance. Now they want MORE savings, and are happy to inconvenience and delay us to achieve that. Just wait until the 'Checking Queue' is as long as the queue at the till, and you have to endure both before you leave.

[@RossTheBoss87]

As a Tesco worker myself you absolutely nailed it 👍

[@joe9042]

We'll vote with our feet. Tesco will go bust!

[@davidd6130]

Thats why i dont do Costco and B&Q. not gonna queue twice

[@Palmit_]

for me it's simple.. "hhmm.. you have a choice.. chat with a person at the til, hope to make them smile, it's miserable for those staff.. at least you can try as they are helping you. OR be falsely accused by others that need to justify their jobs who are doing 8 cashiers work for one cashier pay that barely even blinks at you because they are focussed on the blinking light and the bleeps? Also, pay by cash. always pay by cash. and put a post it note on the intimidating cameras "monitoring the checkout".

[@johnnyhock]

Already like that at Costco Queue at the till, then queue at exit to get your trolley / receipt checked

[@BBob1]

I quite often do self service in Tesco's and when the till ask's me if I would like a receipt, I normally say no and leave. This has made me realise I need to get one from now on.

[@Threadbow]

Definitely I got stopped and I was going through the til with cashier. V agressive tesco security. I saw the man in paper did it to disabled person. I had picked up prescription that day. They outsourced security. The security guard was trying to go through my bag. Now if they ask you to bring your own bags. Then what is that about?

[@Lady.B.ellinor4971]

I would avoid Tesco's if I were you they seem to treat customers like crap.

[@majorlaff8682]

The owner has paid for the goods. Why is the owner of the goods allowing other people to touch their private property?

[@AnthonyHancock-s7v]

Tesco are a nasty bunch, think they can do what they like

[@Phoenix2312]

Professional Shoplifters DO NOT just steal goods, They go in under the guise of making a purchase... A Security Officer is NOT actually able to act UNTIL the purchase are made or the person attempts to leave the store without paying for an item... ... It may sound daft so let me explain, Until the POS has been reached, (POS = Point of Sale) the goods are still the property of the Store, They remain the stores property until they are paid for... That also means NO THEFT has happened until someone attempts to leave the POS terminal WITHOUT PAYING FOR AN ITEM! This is why you might see some parents walking around a Supermarket, Picking up a Banana or a French Stick, and Letting their children eat it... As long as they keep any "Barcodes" or Labels and scan them at the POS Terminal, There is NO THEFT! They have not yet left the store and showed no intent of NOT being willing to pay... Its a "Technicality" as in legal terms, Yes it is still Theft... But not at the same time.. So there you go... That's WHY! Because UNTIL you have passed that POS terminal, You have NOT formerly committed any crime! Once you reach that point, paid and go to leave... If someone suspects you may have NOT paid for something - they do have a right to detain and search! You have to be attempting to leave... They cant stop you before then!

[@hkarnold1456]

And to apprehend you they would need to display a valid SIA licence otherwise they are the one commiting an offence.@@Phoenix2312

[@S.Trades]

​​​​@@Phoenix2312you've got that wrong. You cannot go around taking stuff off the shelves and eating it. That is theft.

[@RossTheBoss87]

@@Phoenix2312I work for one of the big supermarket chains and we as staff cannot physically detain anyone.

[@marcfeakins1158]

In defense of any retail worker they are pressured to police theft. But their hands are tied behind their back and thieves know it. They are threatened and intimidated every day. There is never a Police presense or response. And they also deserve respect.

[@abc33944]

Ban self serve and open the tills then

[@stubones]

Any “security” attempting to grab my phone is risking their physical safety because it’s an attempted mugging. If they’d like to check my shopping against my receipt, no problem.

[@SurreyPower]

watch the video properly as it is very, very unlikely an attempted mugging and you may well get arrested

[@TrixyTrixter]

​@@SurreyPower They attempt to against your will take an object you own off of you. Its indistinguishable from a mugging and your some special kind of person to think of it as anything else.

[@MrMoralHighground]

@@SurreyPower if you believe you are going to be assaulted you can use reasonable and appropriate force to defend yourself.........

[@washburn8049]

The reaction from the female member of staff was appalling, what if the lady had at this point dropped her phone? Surely these staff are not paid enough to put themselves in a position to save Tesco some revenue loss. As has been said, if you have to bully the public and don't trust the public, put the tills back and employ till staff. In fact, I have just played the video back, and this store member's stance was that of a calculated response, she acts very calmly and then goes for the kill.

[@badgerbane]

I spent 5 years working at morrisons. Saw people steal all the time. Initially, as an idealistic youth, i would try and alert the security and get them stopped. As i got more jaded and realised more and more that the company didn't give a hot damn about me, i stopped caring too. You stole on my watch? Just don't mess up the shelves as you leave, please. I didn't get paid to deal with that crap.

[@pam164]

@@badgerbane Same here. Min wage and we have to put up with narky people to boot.

[@marianpower6711]

I refuse to use a self serve till,...what is the point of them if your are going to get stopped,I think that is disgraceful.

[@testpilotian3188]

Bingo, my wife used to work at Tesco and she got minimum wage at the time, always said she would never do a security stop, that was security’s job, thry didn’t pay her enough to take that risk.

[@bluebottle1617]

The way that Tesco woman went flying, I wondered if she was about to become part of the customer service desk. The shopper was perfectly within their rights to defend their property and their person.

[@vjary8142]

How can you feel sorry for Tesco? She's (tesco staff) guilty of misconduct as a minimum, SIA failing to identify when asked, should be 6 months in prison or a unlimited fine.

[@terryh4987]

All his videos are the same.

[@BrumKid]

@@terryh4987 🤔🤔Who are you talking about.

[@snowflakemelter1172]

Moronic

[@eddiewood7573]

What? Your answer to this situation is extreme to say the least, lets hope you do not do anything wrong!

[@jadestorey5142]

I doubt she was stealing - who on earth would record being searched if they had stolen goods on them? You wouldn’t record yourself potentially getting caught. However if you’re innocent and in that intimidating situation, you’re more likely to record what’s happening…

[@wastenotwantnotArt]

I don’t think it is legal to record if you then upload to social media without the permission of the people you filmed. Why did the barrister not talk about that? Did I miss it?

[@wastenotwantnotArt]

@@goodlookinouthomie1757 no that’s not what I’m saying. I heard them say it was fine to record for a) your own records for information or b) to use in court but they did not say the recording could legally be uploaded onto social media without the consent of all parties in the video. Would the customer like it if Tesco uploaded their CCTV footage onto social media clearly identifying the customer? I’m surprised at the barristers not clarifying this

[@S.Trades]

@@wastenotwantnotArt you don't need their permission. It's a public place.

[@wastenotwantnotArt]

@@S.Trades I remember a KZbinr had to pay half the royalties of a viral video to someone they had filmed without permission. Are you a lawyer/barrister and know this for sure? The fact it is a public place is true but these staff members were not incidental but the sole objective. The customer didn’t show her own face on film did she?

[@S.Trades]

@@wastenotwantnotArt nope, I'm no legal expert, but as BBB says, even in a (private) supermarket, it's still a public place where you have no automatic right to privacy. Why someone would be entitled to royalties, I've no idea! Seems illogical.

[@FreePizza007]

Many years ago my friend got physically thrown out of the store which was B$Q. And got a shoulder injury when he landed. After which he successfully sued them.

[@garymitchell5899]

Unlikely

[@elizabethmcnamara6548]

KEEP YOUR RECEIPT!!! The self service tills ask you if you want a receipt. I think it should be compulsory!!

[@fastyaveit]

I work for Tesco, 21 years, I am also a USDAW rep, the employee was very unprofessional something triggered her, today she will be suspended, I fear for her job, does she deserve it? Some may say she does, I don't know, the security guard isn't Tesco staff, security is sourced out, I am fortunate that I will not have to rep this lady, because I'd struggle to defend her, but we don't know her personal circumstances that made her lose her mind, I wish her luck, I'd also like to say most staff at Tesco are professional so please don't judge us all. Have a lovely day everyone❤

[@jessicahitchens6926]

She was told to do that. And she is probably menopausal too. Women shouldn't be working these crappy jobs. Expect more insanity to ensue this decade.

[@leonardgoldberg2879]

A woman of a certain age.

[@Nilzipan]

So the outsoused "unidentifiable" security MAN was clearly behaving inappropriately towards a female and she decides to further try to intimidate her and even commit battery against her? And you wish her luck? Her actions were abusive, immoral and even criminal.

[@fastyaveit]

​@@Nilzipanyes I do, we are all human and have to deal with customers all day, everyday, we need to be on the ball because when we slip, we get disciplined and sacked, I suspect that lady has 20 years service and now she will be sacked, because she had a bad day and will pay, KZbin is not real life, it's 1.30 min of someone's career.

[@fastyaveit]

There is literally 2 million people on X(twitter) who want to get this lady sacked and call for a Boycott of Tesco, even though the staff have done nothing wrong (2023 and the cancel culture sucks) I seriously hope she does not get sacked but I fear social media will prevail, she made a mistake, and I for one hope if I do the same I hope you all forgive me 🙏

[@_Why_123]

😮I would find being treated like that very humiliating1 ...To have to stand there with everyone looking at me as if I must certainly be a thief? ...Having their filthy hands raking through my groceries just for a "random search"? 😖 ... Does Tesco not have a private office, where things can be checked and verified without onlookers? ...I would most certainly never shop there again! ... "Thank you for your custom" !!🤣

[@IggyBros]

That’s what I just said! They didn’t ask to do it somewhere quieter out of the public glare. And he was literally mauling all of HER FOOD! And way would he not show identification? It was so odd! I would have asked for my money back as I wouldn’t want the food that they had been putting their grubby hands all over 🙈

[@grumpyp7019]

tesco should be ashamed of them selves and the woman should be sacked

[@Phoenix2312]

I think sacking may be a little unfair, but definately disciplinary procedures...

[@pam164]

I think they should make you work in one for couple of months then you might not want that woman sacked.

[@danielmoore4175]

​@pam164 because of course violence is acceptable in the work place.

[@Donald.Raindrops]

Tesco don't care, they've changed considerably, for the worse, since Covid. They've stitched up prices, well beyond raw materials increases (don't forget how they also bully farmers), removed value lines and introduced those stupid gates at the entrance... thereby showing their indifference to their customers... who actually PAY their wages. I was in Tesco at Wadebridge last summer when I saw and heard an aggressive "security person", all tooled up with the gillet, SIA card and copious devices hanging off it. He was shouting and belittling a twelve year old girl who was having difficulty getting an exit gate to open. All from his "security lecturn", metres away from the gate. At the customer service desk stood an older female employee smiling at him for shouting at her. I was so incensed I rebuked him and told him he was a bully, picking on a young girl. It was only the 2 second delay on the gate, bloody things! That took the smile off her face. He still works there and is still a surly disagreeable person, and a bully. Hence I now shop at Aldi, across the road! There's always another retailer ready to jump into the gap left by a failing management!... just look at Somerfield, Budgens, Gateway.... If enough ppl boycotted them for 1 weeks shopping, Tesco would soon know about it!

[@bluebottle1617]

@@Phoenix2312 Assault and Battery is sufficient to warrant instant dismissal (aka Dismissal with Immediate Effect).

[@paulwatson9217]

If the undercover security man is in house. So employed directly by TESCO and not by a third party security company he doesn’t need SIA accreditation. After that said I don’t agree with how this lady was treated

[@bugsymalone1660]

I’m sure Tesco has no issue with the many many social media creators who enter their stores to show examples of great bargains & offers available in Tesco, I think that’s worth pointing out.

[@DJWESG1]

If she didnt pinch anything she shoulda just carried on as normal. If the store staff want to carry on then just leave the store. You dont have to stay to be abused by a jobsworth.

[@yvonnesanders4308]

She can be detained by a store detective

[@stephanosuk78]

​@@yvonnesanders4308 let them detain you then. The better be sure or next years shopping will all be free.

[@FirstNameLastName-ev3jk]

@@yvonnesanders4308not legally.

[@Wolfy11188]

@@yvonnesanders4308 I am yet to meet or see a single store detective that would have the balls to even attempt to detain someone to be honest. Hell in my local supermarket the security person was a 60+ year old lady with a limp and a walking stick, i kid you not. She was fired for recording security footage on her phone and putting it on social media. Replaced by another woman that looks to be in her late 60's and looks like a sneeze would break her hip.

[@jasongrant4170]

If this was a search for belief of theft, then surely before the search takes place they should know what is the attempt of theft. Believing that you have stolen something but not knowing what just doesn't cut it.

[@IggyBros]

Exactly, they stopped her because they thought she was stealing but were searching through her trolley and looking at her receipt because they had no clue what they thought she was stealing! Make it make sense! And as soon as he would not produce identification it was over for them. And he was mauling all of her food! I would be asking for a refund!

[@Dr.Gunsmith]

A security guard has no powers whatsoever he’s only there for and as a deterrent.

[@Berlitz81]

I would have thought that if someone had bought and lawfully paid for the goods in their trolly or shopping bags they would be the legal owners and should therefore have the right to refuse to allow any interference from a third party. If for instance you enter a store with items you bought elsewhere they are your property and no one should have the right to ask you for proof of purchase.

[@Phoenix2312]

Its not that simple... Do you think Shoplifters just go in and steal stuff and NOT buy anything? Most Professional Shoplifters commit their crimes while purchasing other items... It provides a "Legitimate Cover Story"... ... So if we did not allow for searches after purchase, Shoplifting cases would RISE DRAMATICALLY! Now, If the last scenario is called in... In most cases, Tesco is a great example actually - There is Security at teh front of teh store and they RECORD you entering, so they know what you had on entry! It is not normally an issue... I have not watched the full video yet, but under normal circumstances - Tesco staff will only check the Trolley in use, Not your personal Bags UNLESS there is a Genuine Reason to suspect theft! That's also the teachings of the SIA, You do NOT touch a persons personal belongings UNLESS YOU HAVE GOOD REASON TO SUPSECT ... And the Suspect CAN REFUSE, at which point the Police must be called instead!

[@Tinmann_77]

​@@Phoenix2312then don't have self checkout. I refuse to self check out because I'm not paying to do their job for them.

[@Garycarlyle]

@@Phoenix2312 What did he write you dont agree with? You almost seem to be answering a different comment than was made.

[@Phoenix2312]

@@Garycarlyle "I would have thought that if someone had bought and lawfully paid for the goods in their trolly or shopping bags they would be the legal owners and should therefore have the right to refuse to allow any interference from a third party." THAT! It is not that simple... Stores have a right to employ random searches on ANYONE... They dont have to justify it - They can just stop someone and ask to do a random spot check as they wish! And in addition, Until you leave - Or attempt to leave a store, The products you have purchased are NOT legally yours... Likewise, A Shoplifter is NOT just going to steal items, They would hide in plain sight by actually shopping for items so they dont look suspicious. They will hide say a few Bottles of Booze in custom made pockets, and push a trolley and pay for "General Shopping" - They dont just walk in, Grab what they want and make a run for it... Professionals PLAN!

[@chrissambrook84]

​@@Phoenix2312 as a former store detective let me point out that you are utterly wrong.

[@craiggibson9068]

I see it as if they use cameras to record you,and to use if needed to look and backup there claims.then it is only right for you to start recording to do the same 🤔🤔🤔🤨

[@paulhousden3825]

Apart from the grab for the phone being a NO NO , where is that mans security badge ? Even if he is working undercover , he should still produce it otherwise he could just be anybody. I know he would have it covered but he should still produce it in this case.

[@stevenhodgson834]

Badge or no badge, unless it's a warrant card it makes no difference to his legal powers.

[@andytilley7205]

All he would need to show is his employee ID for Tesco...unless he is a contracted in security operative, which is unusual in retail for store detectives. Contracted in - SIA card needed . In house - SIA not required at all

[@Sadlander2]

Did the Tesco woman try to de-escalate the situation because she realised she went too far or was it because the woman filming pushed her back and she realised that the woman wasn't intimidated by her and that she was going to get her ass kicked?

[@donerskine7935]

The staff should be properly trained to handle these situations, there is no excuse for their behaviour.

[@1over137]

A family friend got caught shop lifting (depressingly as a "needs must" endeavour on hard times). They got spotted on the CCTV on one occasion. The small family run store simply waited until she was at the checkout and politely asked, "Can you show us the contents of your other bag please?". My friend did not even say "Yes", she just owned up, came clean and took the items she had stolen out. They stopped her, put them back into her bag and said, "On you go. Do not come back to shop here again. Bye.", didn't even charge her for the shopping, they took the contents of the basket back and let her walk with what she had stolen. Just "don't come back".

[@aka_angrygoose5809]

​@anjou6497 English is not your first language, is it?

[@anjou6497]

​@@aka_angrygoose5809 Yes it is.

[@J.D_7]

@@aka_angrygoose5809 Quite obnoxious of you to come out with this on a global platform. If you can understand what is said then I don't see the need in trying to put someone down and if you didn't understand something that was said, you could have just simply asked what did they mean by highlighting the part you had a problem with. You seem on the level of tesco karen and as you can see, not many people have the patience to deal with such a nuisance.

[@aka_angrygoose5809]

@@J.D_7 ok Karen

[@bordersw1239]

Wife and I got stopped at Asda about 10 years ago - we’d just done the Xmas present shop for our 4 children so had a very full trolley. Each item had a coupon on the receipt so the receipt was about 15’ long, having paid the £300 we got stopped by security as the alarm went off- he demanded to go through every item. My reply was that was fine, he could then follow us to customer services as I will require a full refund, waving the huge receipt at him, he just shrugged and let us walk past.

[@PedroE]

You sound like you were being a cunt since the alarm went off you thieving prick

[@stevenclarke5606]

Well done

[@IMBlakeley]

My brother after getting the full check 3 times in a row at Sainsbury scan told them to put it all back and walked out of the store. Same store my ex inadvertently walked out without paying for a single item, she realised her mistake went back to pay (she could have not done so) they insisted she was a thief despite her taking going back to pay and they having no knowledge until then. The police turned up and told the store manager to do one.

[@bordersw1239]

@ThePrivateMan3301I’m not prepared to wait and stand in public whilst they go through 80 items in my trolley because of someone else’s inability to do their job properly.

[@vinzo0913]

I once got stopped by Aldi staff and accused of stealing. The item they were accusing me of stealing? A reduced co-op own brand 4 pack of pork pies. If I managed to steal that from Aldi, there are more important problems than theft.

[@woodyspooner]

This Tesco shopper was found to be innocent of any crime. Whilst this paying customer is harassed a shoplifter is probably skipping out the door with a load of things stuffed up their jacket. This paying customer at least has other supermarkets to shop in, Tesco should remember it is not the only supermarket in town.

[@randomnesspersonified]

Remembering when they had people not only on the till, but also at the end to offer the "service" of packing your bags. That might have been one way to avoid people shoplifting and, at the same time, avoid peeing off your customers. Oink oink, Tesco!

[@laurapearson3370]

Morrison's still offer to pack fir you

[@Aindriuh]

So do Waitrose. They always have done.@@laurapearson3370

[@davidlewis2055]

Sack her & sue ,same for the undercover guy, trouble is the store managers at these places are as dull as trouts

[@M.C.Escher2018]

Having previously been employed as a retail security guard - I felt powerless. The role of a security guard has become an observer. I was trained to eject persons but I could not physically touch any person. A cardboard cut out is cheaper and more effective. Staff at the store refused me access to to CCTV! Store manager instructed me to stay outside the store! I spent hundreds of pounds to qualify for a nothing license - it has no significance. S.I.A. is a waste of time, money and effort. I will stay away from all civil security. I have been to night clubs where a guard refuses to show a SIA badge because - no one cares!

[@archstanton5603]

Years ago I security guard approached me asking to search my bag after I had paid for goods in a DIY store. Simply and politely said 'No' and continued walking. No further challenge was made.

[@richdespiseus6243]

For me, Tesco can get stuffed. There's got to be another way to get food on the table.

[@redtela]

Friend of mine was a store detective, he had to be exceptionally careful re PACE and SIA when in plain clothing. He worked for an agency that could ask him to go into a number of chains, and didn't actually have to announce himself to store staff (consider cases where staff are suspected of theft). It was hilarious bumping into him when shopping though... "Hey Dan, how's work going?" - visible grimace.

[@TheLidlClan]

There are far to many security people do not wear there badge and refuse to show it. And it needs to be sorted out because they are breaking the law. I have a SIA card and you are told in the course to show the card.

[@annoyingbstard9407]

I worked at a big DIY store (I won’t name them but you can do it) for a while and every morning at 10 O’clock everyone but the checkout girls had to stand listening to a manager making a pointless “team talk.” It was a shoplifter’s paradise for about half an hour as they left laden with stuff through various fire escapes. 😂

[@Gina-kb9xg]

This is just one of the reason I WILL NOT ever use self checkouts !!!! It’s just unpaid work for the supermarkets and then you are left open to things like this!!!!!

[@daytona1212]

I would have returned all the items in the cart. I have a problem with people whom make you out to be a thief just because you're in the store. And nice to see you two go to the same barber. 😅

[@PantsManUK]

Dear Tesco, if you are going to have staff (and security staff as well) doing these tasks, you had better pony up for appropriate training so that the staff know what their rights are, and far more importantly, what the rights of the member of the public are, and so forth. Lady recording could have immediately called the police for the attempted snatch of the phone (Battery and TWOC?)

[@Yvandis1]

I would have kept walking that guy would not touch my property

[@manchegocheese997]

That's what I do.

[@AntronusNexus]

Another jobs worth working for a supermarket chain as if they matter, act your wage.

[@Holismleith]

Great point on admissibility. Admissibility is abundant in America for… ‘cultural reasons’

[@timreeves6296]

Funny because my friend was nearly sacked from Tesco for chasing after a man who stole a flat screen tv..told her she should have just left him 😂

[@xVentax]

I do scan and shop, and occasionally get stopped for a ‘spot check’. They always use the scanner to check my items have been scanned, then off I go. This was the oddest check I’ve ever seen, just rifling through the trolley, she obviously found one item, it turned out to be on the receipt, and that was it! Bizarre!

[@paulgrimaldi5904]

I put my shopping through a self serve till , at a Tesco , it included a pizza , I paid for it and I thought that , was it , I could carry the items and didn't want to buy a bag . To make it easier put the Pizza on the scanner bit and stacked everything on it , but the scanner went ping . As I was leaving a staff member claimed I hadn't paid for the pizza . I told him I had and wasn't going to pay for it twice . If he thinks I am stealing it call the Police , I hadn't got a receipt . I then suggested there must be a record somewhere so he could check on that , he replied the room was locked and only the manager had the key , so he couldn't check , so I told him it was his problem and walked out , the staff knew me well as I used that store almost every day ,yet that made no difference .So always get a receipt when you use the machines .

[@Rawwhhh]

No, never get a receipt. All self service tills have the ability to see the recent transactions by anyone that works on them (maybe except trainees). They don’t need a manager at all. Then when they’re going to the till to print a receipt to reference against. Walk out. I will not be getting stopped and staying around, if they think I’ve stolen something they can call the police because I will not be detained by a “civilian” on suspicion of anything. The law’s weak because by the time the police turn up there won’t be anything anyone can do.

[@springer585]

There is a way of producing a reprint of a receipt providing another customer hasn't used the till after you aa it only reprints the last receipt.

[@martintierney9656]

I used to work for Tesco's security in-house for ten years, in Ireland until 2008, we did not have the right of search, even after arrest , we could ask the person to show the bags but they could refuse if they so wished. If they refused we would then call the police, and they could search the person, but as security and staff we didn't have the right to search. Secondly the store detective must show their I.D card if they are the ones stopping the person or in this case where although he has not made the stop he is assisting the staff . member who has. If this happened in any store that I had worked in both staff and security in this case would be in serious trouble more than likely fired , particularly the lady general assistant who made the stop. When I started working for Tesco's the staff and security training were second to none, but I noticed by the time I was leaving the training for both had really gone downhill, and judging by this video , I would say possibly no training at all. The customer has a very good case against Tesco's for wrongful arrest . I'm not sure on the English laws but in Ireland this stop would be classed as an arrest

[@kingofcelts]

Yes, in Ireland, we're more litigious almost to the extent of the US. If this incident happened here, there would have been a major payday for distress..

[@_pikachu_6378]

If you have packed ur bags at the payments point they have no rights to search even in the trolley they have no rights of search

[@AJGeeTV]

The older I get, the happier I feel that I never owned a mobile phone, never got a credit card, never bought online, never paid by card, never used those bloody stupid self-checkouts.... I just have a laptop where I can see these kind of videos and know that I've done the right thing being a Semi-Luddite!

[@EgoChip]

Same, I have no smart phone and I pay cash in real stores. If they don't accept cash then they lose my custom.

[@B.beautiful]

Being a tesco staff for 16 years now i would say nobody has the right to behave like that with a customer you can politely ask the person to come n sit in a room in privacy with a manager and security n sort ot out if its proven on csmera footage..No staff is supposed to behave like this with anyone themselves that clear shows how rude that staff was...

[@nortonkelly8460]

so can security detain or not, because surely if they are detaining someone, they are performing a citizens arrest?

[@stevenhodgson834]

Yep, it would be.

[@chrisblay]

There is a cause and effect argument here. If someone does something to a person that makes them feel the need to use a camera for their own defence/protection. Then they call the Police to complain that person is filming or photographing them. It was done to me.

[@Cody-zd2ye]

I'm waiting to see your take on the latest Richard Vobes incident very disturbing indeed

[@robg521]

My friend who is in his 70’s walked into an Lidl a few weeks ago and within 10 feet inside the door a store floor manager marched up on him shouting “you are not allowed to film in here” He looked at her and said what are you on about and she repeated loudly and aggressively that filming is not allowed in the store. Again he said I don’t understand what the hell you are talking about, to which she pointed at his phone which was in top breast pocket stating “you have positioned your phone in your pocket so that the camera lens is looking forward and is poking out the top so that you can film in here, and demanded that he stop filming. He pulled out the phone and showed her that the camera was switched off and that he wasn’t filming, saying that I always put the phone in with the screen facing this way so that the screen doesn’t get scratched. And I don’t appreciate being shouted at the way just did. To which she belligerently said.. “Well,…. you could have been filming and we don’t allow it” and walked off.

[@nickclinton7661]

Do Tesco want to kill their own business? at least one customer and maybe more from the viewers will simply shop elsewhere or online also, she has not left the store so has not taken any item

[@UvruvTtu-ve5wo]

Tesco is one of the worst for this behaviour after been threatened with violence from staff I refuse to enter the store for anything

[@carlzeiss4871]

Thé additional issue for me is that I do not approve of strangers handling foodstuffs that I have purchased for my consumption. In the instance shown in the video I would be inclined to demand a full refund and then shop elsewhere

[@venusssharman5922]

Assault, plain and simple

[@kevinberry436]

clearly not if two barristers didn't say it was and were undecided.

[@dave_ryan]

@@kevinberry436 They missed so many points they might well have covered properly like, the lack of identification by the guy searching her trolley, if he was security he broke many serious rules and guidelines.

[@jamesdarby3991]

⁠@@kevinberry436 they didn’t want to pass comment as that would amount to legal advice, and potentially expose them to sub judice. As barristers they are not going to pass public comment without reviewing the evidence.

[@robheyes6470]

@@dave_ryan Given that he had his own trolley, I suspect he was on his day off and didn't have his ID with him - if he was on the job he won't be for long without that ID.

[@dave_ryan]

@@robheyes6470 If what you suspect is correct then, he had no business going through her belongings, and if he was on duty as an undercover store detective, he is in trouble for not identifying himself properly at the outset, even undercover police have to follow that legislation.

[@sarajoolae8197]

Hope tesco sacked that woman.. and who was the random dude saying that he was security but didnt ID himself - well done to the lady for having presence of mind to record this nasty incident and also was an apology for the way the staff treated her ever made i wonder. SHAME ON THEM. ESPECIALLY THAT TYRANT OF TESCO WOMAN. SHE SOUNDS LIKE A BULLYING TYPE.

[@carla.p2795]

So, the footage can be used in accordance with other evidence in court, but what if the footage is put on social media for tens of millions of people to gop at! What then?

[@simonleeofficial]

Tesco get rid of sell checkouts hopefully

[@Phoenix2312]

3:26 OH LOVELY! I get to hop in as I did the SIA, And had this with an incident at a local bar as well - A Young Lady, Very Drunk and already evacuated from the Premises accosted a Door Supervisor trying to get back in and got thrown to the floor... While I appreciate she did try and barge past him, I do feel that the force used was a little excessive as I was there and witnessed it... ... But its what happened after that relates here! When someone asked for his ID, He COVERED IT WITH HIS HAND! Anytime a Member of the Public Asks to see a Security Officers ID, even if they are plain clothes - WE ARE OBLIGED TO SHOW THEM! IT IS OUR DUTY TO SHOW THEM! And if this man does not have his with him, That his License Suspended! BIG ISSUE THERE!!! Not being on Display is fair enough as he is plain clothes, but not showing it on request - OH NO! THATS AN OFFENCE AND COULD SEE HIM UNEMPLOYED! 11:00 OK! So from what has been said in the video - the Undercover Security Suspects "An Offence" ... The woman may not be happy but the store has a right to stop and search if there is a suspicion of illegal activity! We come back to the same problem - The SIA Officer has NOT SHOWN HIS ID! Which is a breach of PACE Regulations therefore the search is INVALID! 22:51 YOU ARE CORRECT! An SIA officer can ASK if the person minds being searched but CANNOT TOUCH THEM or any Possessions WITHOUT THEIR PERMISSION... Only the police can do that! As for the Trolley, The Store Staff or SIA can search that!

[@S.Trades]

Think you might have a caps lock issue there? What you missed, is that if directly employed by the store/supermarket, they don't need an sia licence.

[@Phoenix2312]

@@S.Trades That used to be true, but regulations changed! Since 2022, all security staff are required to undergo SIA training. There is even plans for Door-To Door Salesmen and TV License Officers to also be bought under the SIA by 2024.

[@stevenhodgson834]

Having an SIA badge doesn't give anyone any more legal powers than any other non-warranted citizen. He can show all the badges he likes, but if none of them are a warrant card, he has no more right to search someone's bags than anyone else.

[@jonwyatt3694]

The 'training' of SIA personnel is a joke. A 4 day online/ classroom 'Level 2 Award for Security Officers in the Private Security Industry (RQF). TV Licencing are not 'officers' by any legitimate measure; they are self-employed, commission-based, salespersons. The attachment of the word 'officer' is deceptive in both cases.

[@stevenhodgson834]

@@jonwyatt3694 100% agree with the quality of SIA training. Several exposés have been done on it.

[@Lee-xs4dj]

Everytime you use self checkout you're a suspect of theft. There are random searches that the computer assigns. The poor staff, usually teenagers, that are assigned to do the anti theft verification obviously feel as uncomfortable as the customer. The whole thing is anti human. Guilty until proven innocent vibe

[@explodedsalmon]

No no, she messed up and now she's trying to save her job. You can't go hands on with a member of the public WHILE YOU HAVE A SECURITY GUARD NEXT TO YOU

[@ginalowe1924]

Agree the guy needs to say who he is....also he is touching all the food, he could have covid or any virus on his hands.and what was the point in him touching anything when the woman is already doing that.

[@simonaldridge82]

Yes reminds me, one night in Asda went through checkout and walked out the store at the same time as several other people. Off went the alarm I had got quite away from the store and a security guard escorted myself and trolley back into the store. The alarm did not respond as he pushed the trolley through he tested it several times and had me walk through as well. A very quick search of shopping and receipt and an apology and told me to carry on. I wasn't having that I gave him 2 choices,1st full refund 2nd he pushed the trolley to my car and loaded the shopping while I sat in the driving seat

[@rogerkangaroo6118]

You didn't say which option he went for

[@simoncampbell3144]

​@@rogerkangaroo6118yeah that never happened, nobody is that much of a dickhead

[@andygee8716]

There is no expectation of privacy in a public place. A supermarket IS a public place, therefore recording within is 100% legal, despite staff protest. Store policy doesn't trump the law!

[@daz7335]

Breaking store policy means you can be removed from the premises though . . .

[@wyvernmodelrailway]

Looking at this video, it seems that the lady is still within the confines of the self service tills. I thought they had to wait until you left the store before they could search.

[@rogerkangaroo6118]

They have to wait until you leave before they can accuse you of theft. But 'can we just check you have not accidentally forget to pay for something' is something different.

[@jongee-c3w]

By the length of the receipt it looks clear that the customer has paid.

[@wastenotwantnotArt]

That’s a silly assumption

[@Micke120872]

Some receipts are full of store ads so not always true, but I see your point.

[@Mercurio-Morat-Goes-Bughunting]

15:17 "It's a scan-dal" 😆thanks so much for that. Made my whole day!

[@Fifury161]

I thought the self scan was an awesome time saver and signed up for it when it arrived at our local. Sadly every single time I was stopped and told it was a random check. I had no problem with this, however the time saved by doing my own scanning was outweighed by the "random" checks, so I stopped using that and just go through the regular checkout now. It's a pity as I liked to confirm the price of the items as I put them in the trolley.

[@derekheeps1244]

I only ever use these self scan tills if I've just popped in for a handful of things , and absolutely never use those handheld scan-as you go devices . If more than a small basket of shopping I always go to a proper checkout .

[@stranobikes]

Presumably using self-checkout and putting goods in your own bags as you scan them removes the store's ability to 'check your trolley'.

[@asmrultra4778]

What more criminal is when freezers break and food fully defrosts, instead of wasting it food gets put on delivery vans and drivers are told to only refund it if the customer notices.

[@JelMain]

PACE Section 24A covers Citizen's Arrest, for example.

[@MrRupit123]

What I find amazing about this video is that I, as a mere retired Constable in the RUC, ( NI police force), still remember all my legal definitions. I was always one step ahead of your talking points. We were so well taught in Enniskillen police college that I was surprised that I was well ahead of two barristers.😅 It also helped that I was a retail manager before joining the police in 1981. I never, ever, lost a prosecution because I took the time to study what I was taught at the time. Today's police services around the UK are an embarrassment! I love your channel because I can still relate to the criminal aspects; not so much the civil bits. In my day there were 56 different ways to be commit theft. Keep this channel going.😊

[@syddog44]

Many years ago i was down on my luck and was selling the Big Issue outside of Tesco's. This African security guard came out and told me to move, i told him this was a spot that people sold Big Issues all the time. He then pushed me hard in the chest and i went back flying and ended up on the floor. I didn't complain because i was just a homeless junkie. Security guards are jumped up like Hitler's

[@bluebottle1617]

There was one like that in a Co-op near to where I live a few years ago. The security guard was patting down customers' clothes after they had paid for their goods and were heading towards the door. He tried to do it to one young man and got put flat on his fat arse. He was somewhat overweight. The police were called and decided that it was self-defence and the security guard had overstepped the mark.