Bosch Front Load Washer Won't Drain (e13 code)

Every day appliance help #13 We are running a service call on a Bosch front load washer with an e13 code that won't drain. We are going to diagnose it and repair it.

[@natalierice6528]

I’m back again. We are on pump replacement #2 for this machine. Pretty sure my hb used your video 4 years ago when he replaced the pump the 1st time. We've loved our Bosch washer and dryer for 15 years and 4 moves. My only complaint is that it didn’t have a spin only setting. I was heart broken to find out last year that Bosch no longer makes washers & dryers. It strengthens my resolve to keep our current ones running as long as we possibly can. We’ve happily purchased many other Bosch appliances. Thanks for still being here with this repair video. Who knew we’d need it again?

[@Fasteddiesinhomerepair]

Thanks and good luck

[@hvfnorth2628]

DUDE! You are a genius at keyhole appliance surgery! All other posts I have seen replacing the pump have the washer upside down and sideways.

[@shellywalters5681]

Being single never married I cringe when something goes wrong far to often I get taken advantage of becuase of my niavity....awesome video, I cried I'm so proud of myself...I did it!! Thanks to you...#singlebossgirl💪

[@chapstikc]

Thank you! Getting to the test function p:04 was something i did not see mentioned anywhere.

[@AubreeBailey-u9q]

That bag trick is a life saver!

[@karlabenson416]

great video with lots of detail that most presenters miss. Great to find a video for my weird model of Bosch that does not have a stand alone drain or spin cycle.

[@WizzardZero]

This approach worked like a charm to replace the pump/motor on our Bosch washer that is a different model than this one. Like others, getting the top hose off was tough, but after that - everything else was very straight forward. This was HUGE help and saved me $$$ on a service call. Thanks again!!

[@vinnyg101]

Video was a God send! I purchased a replacement pump/drain.... wonder how to remove the old and install the new....wahla! Found this video and here I am.... $60 bucks in. The repair man wanted to charge me $539 for this..... properly worded!

[@trishb3965]

Thank you so much for this video!! We followed your instructions and found 2 dimes and a ton of rubber pieces from the artificial turf but honestly not enough to stop the pump. We closed it back up and tested It and It still wasn’t working. I said let’s check again for the hell of It and lo and behold there were two WHITE rubber bands stuck in the middle that you could easily miss. We cut the rubber bands off and she’s good as new!! Can’t thank you enough because we would have had a tough time paying someone to have done that. We will pay your kindness forward!!

[@robertbotman4881]

Thanks for the video..... For general knowledge.... On my Bosch Nexxt 300 series WFMC2201UC, the specifications from the repair manual are as follows. Measure resistance all parts disconnected. Heater 13.7 - 15.2 ohms NTC 22.8 - 27.4 kilo ohms @68 degrees F. Water inlet valves 2.7 - 4.5 kilo ohms. Drain pump 140 - 200 ohms. Also, E13 can be a pain to fix.....Usually is the pump, but also too much detergent being used can throw that code too. One often overlooked repair is to remove both drain hoses and thoroughly clean them out. They may be restricting drainage flow from pump. (One hose comes from pump to back of washer from inside machine. The other is the drain hose from the back of machine on the outside.) These hose can get clogged with all sort of crap and build up. OK....still with me? Steps for a happy Bosch washer. Clean drain hoses or replace. Descale heater element. Clean water inlet valves. Try a little spray of auto brake cleaner spray into front and back of valves......Obviously wipe excess and run some empty wash cycles. Mine cleared out some stuff. Check to make sure screens are clear too. Check water supply hoses for good water pressure. (disconnect and see how water flows into bucket. Should be a pretty strong flow. Clean pump trap....or replace pump if needed. I hope this helps some people with their repairs.

[@rochelleburroughs954]

Thank you! You have saved us a lot of grief this morning!

[@debschultz54]

Love the plastic bag idea for creating a funnel to drain the tub. Worked fantastic.

[@PoshGlitter]

Great video!!! Super helpful and straight forward demonstration. Great plastic bag trick to prevent water spilling everywhere.

[@dr.berneappointments4598]

Thank you for the video. Your video helped me solve my problem.

[@Nattad2003]

Thanks for help. Followed your directions and it worked. Like finding a$100 bill in the drain, hell maybe $200 in California!

[@robertmauri2944]

Thank you for doing this. I would not have thought the pump could possibly fit though that hole. This was much easier than having to take off the front or the back (I have a Bosch Nexxt WMFC3301UC/06). I made one minor change, which was to put the pump back in the way it came out. Other than that, I followed your instructions. The hardest part was getting the top tube off (getting it on was easy). To remove the hose clamp, I used some smaller pliers with two positions (I think they're called slip joint pliers), and this worked well.

[@dennisalbert8709]

I tried turning the which hose clockwise and pulling the white hose up but the hose would not turn and of course would not pull up , any suggestions on what I am doing wrong?

[@genewallace4663]

Thanks for the video, just replaced my drain pump through the hole. Worked out great!

[@tonggi]

Thanks for the video. I did the Walmart bag drain and it's ingenious! Luckily my pump is good, there was a huge piece of lint causing it pump to get stuck. I removed and drained with the p04 test. Thank!

[@samueljh3]

My son’s sock was stuck in the pump. I got it out and washer is working again. Thanks!! 👍😊

[@usralgem]

Thanks Fast Eddie. It worked after I followed your instructions and draining. Even though I might in the future need a new pump, your instructions for changing sure relieved my worry on how much difficulty it would be. Stay safe.

[@budman3890]

Good video-Thanks for the Tip on how to get to the spin cycle.

[@PeatyR]

Thanks for the video. I was able to swap the pump out with minimal drama after seeing the video. I think it took longer to drain the water than replace the pump. I used a shop vac to suck up the water as it came out. I replaced the whole unit not just the pump section. I used an OEM Bosch part (OEM Part #00436440) and I was happy to see that they have added a small drain tube with a plug. Now instead of making a huge water mess you can easily drain it with a small 3/8 hose the have added then remove the coin trap plug. Anyway I appreciate seeing how you did it, I've sure I could have done it eventually but the video made it a ton easier. Bosch Nexxt 500 series washer ~peaty

[@jerrycolwill2938]

I was able to use this video exactly as you described and got the pump changed and it's now working well. Thank you for explaining how to program the pump to run without having to wait for the complete cycle to drain. Thanks again!

[@stephanieriley5337]

I was just about to spend $1500 on a new set and thought let me just do a quick KZbin search...just in case. Welp. There is a reason you can’t always find the matching sock. We found one of our son’s socks in the drain. Problem solved! Thanks for all your help.

[@empresslimited3437]

Thanks so much this really helped me it took me a long to get that pump open but hey I got it though 🙏🏾

[@katrinakitty52]

Used this today to unblock my drain on an E13 code and then drained using the manual selection. Thanks...saved a service call.

[@chrisg7891]

This is an excellent video with great tips on how to manage the round trip to install new drain pump. I am amazed you did this all through the small front access hatch. I was going to try to go through the back. I now have new pump in hand and getting ready to attempt this with your guidance.

[@Fasteddiesinhomerepair]

Thanks Well let me know how you did

[@chrisg7891]

Worked out pretty well and faster than I thought, about an hour labor once the access panels removed and water drained. The outlet hose was the toughest part. Came off more easily by removing the whole pump first through front access then it twisted off fairly easily. Putting outlet hose in new pump there was a lot of friction to seat it but got it in by twisting and pushing. The replacement pump from appliancepartpros.com looks a little different so not an OEM part but it works. Set the pump down and pushed into slots from back was easier. Tested without load then load, no more E13 - I am happy and wife even happier!

[@chrisg7891]

@@Fasteddiesinhomerepair It went great thanks for the video help!

[@psoa7762]

Good job fixing it. Me personally I take the front off for easier access

[@GOLA701]

Thank you so much for this video.

[@bettyyoung1976]

I love your plastic bag funnel ....so ingenious. My husband and I changed the drain pump and motor brushes, but still had a leak from the hose from the tub to the pump. Very hard to find metric o rings at the hardware store. Going to try Harbor Freight.

[@flyingscot3666]

Hi Eddie - great video - I struggled with the drain hose attached to the top of the pump - I did as you said - clockwise + pull up - hose came out clean (would have probably destroyed it if you hadn't so clearly demonstrated the action required) - tx so much for taking the time to do this video.... you have probably saved me from buying a new washer....

[@slipper409]

Fast Eddie for the win of man of the century! Full on boss mode with the reverse install. Also huge shout out to the guy who said that the real way is to take them machine completely apart. you should take a refresher course back at devry

[@danielbattaglia1526]

Super helpful video, thanks!

[@Eventos_en_vivo]

Very helpful

[@gordonswanson5058]

Very helpful, thank you.

[@davidparis4787]

If, upon inspection, you find that your drain pump is not locked up, moves freely, THEN... This is what fixed my E13 Error Code. Two screws remove the top panel; You will notice that the drain hose from the pump, loops up to the top of the cabinet. At That Loop is an AIR VENT attached. My vent hole was clogged with gunk.. Just pop off the tube, and clean it our with a toothpick, or small screw driver. Easiest fix ever. Note: if for any reason you remove the hose bracket, there is an O-ring where the bracket meets the tube, just don't lose it.

[@christianbergman1436]

Thanks bud, helped

[@ChrisRobinGaming]

Great video thanks for the help 👍

[@davemetz7368]

THERE IS A EASIER WAY-------PAY ATTENTION TO THIS !! I got my angle grinder & put a cutting wheel on. Next, on the bottom "right side" of the washer ( not the front where the hole is) cut an opening...like a door, so you can swing it towards the rear of washer. The opening was approx. 4 inches X 8 inches, then bend it back, so when you're done removing & replacing pump, you can just " unbend it " , put a little duck tape over the cuts and the job is complete. I have used the same procedure when replacing the fuel pump from a gas tank on my Ford Ranger. Most people remove the entire pickup bed from truck. I cut a 6" X 6" square ( only 3 sides though ) peel it back and remove fuel pump. Much easier.

[@Fasteddiesinhomerepair]

Wow maybe you should make your own video

[@LooseScrewSupplyCo]

Thanks man, you’ve earned my sub! Appreciate your help

[@chrisf1147]

My right ear did all the work but overall good video

[@1411lp]

Hey thanks for video...I suggested plastic bag to brother, who decided to use old Clorox bottle for funnel...

[@1411lp]

Clorox bottle funnel works really well as well 😎

[@rauls054]

Thanks for the video I was able to fix mines it had baby wipes idk how it got in there and 2 quarters and a dime. Luckily I didn’t have to replace the pump

[@tonyp3368]

Hi, Can you send me the link where you bought those vise grip pliers that you used in this video. Thank you

[@vincentrolfe1384]

Check out my Bosch drain pump video; done by cutting a door in the lower side of the machine next to the pump and with that it takes about 5 minutes to change out the pump. Not the pretty way to do it but makes next time the pump quits, a snap to replace. No lifting of the washer and all the gym work getting down to the floor. good luck Other repairs to this machine include cutting the console to replace a stripped dial handle shaft of plastic for a filed metal screw that just pop into place. Another $330 savings. When the water starts to smell you could have a bad pump or just need to run a cup of bleach through the machine and see the crap come out of the exhaust water hose. The Kenmore pump is the same for low $$$$ although it is a different color plastic. Last Bosch machine for me folks

[@SanyYugo2020]

How I know for sure if is pump or motor brushes?

[@DyingSamurai]

There was a point tail in my drain wrapped around the pump. This was a quick easy fix for about 10 cents you can fix your problem.

[@MySSS03]

Hello, can you please help me with how to fix the Bosch 500 Series NEXXT. The fabric softener is not working . It won't dispense the liquid. Thank you

[@joebobpeyton2944]

Do you have the part number for just that pump? I’m only finding the housing

[@joebobpeyton2944]

With the pump I mean.

[@yoblob34]

Thanks a bunch u couldn’t get somebody to hold camera ? Hard enough to do already

[@Fasteddiesinhomerepair]

if i have helped you at all please subscribe it helps my channel stay alive

[@screamingcats72]

Can anyone explain what he's seeing with the pump that makes him says "That ain't gonna work" at about 14:25? It looks like the little fan thing is spinning freely so I'm not sure what he's seeing. I'd like to know my pump is dead before I buy a new one.

[@Fasteddiesinhomerepair]

@@screamingcats72 it loose and wobbles on the shaft bad end play although its normal to to have 1/4 turn of travel in a circle it not normall to fill loose and some of this is hard to show on camera and its also a trained fill that i see but past that it's a plastic impeller on a metal shaft and on the other side there's magnets set in plastic mounted on that shaft with close tolerances to the housing and I don't like recalls so when I get to the point of is there to much wear and tear i repace because they can work but be inefficient or make noise and in the scheme of things it's not price effective for me or the customer for it to go bad in 3 or 6 months and if something came in contact with that impeller while it was running chances are that it's going or is bad

[@Fasteddiesinhomerepair]

Look at the left to right play that it has when I first put my finger on it

[@screamingcats72]

@@Fasteddiesinhomerepair Thank you so much, that was fast! I really appreciate it, and the video. I do NOT want to do this, LOL, but a repair man isn’t in the budget so this is a massive help.

[@fraum7107]

You better use laundry bags for your socks and other small pieces.

[@lancejenkins1111]

I changed out drain pump, still nothing doesn't seem like any power is going to it won't make any noise during drain cycle. Any suggestions?

[@Othermails08]

Hello, I have a Bosch washer (model WAS24460UC/28) which was plugged directly to the back of the Bosch dryer. The dryer broke and I have to get a Kenmore dryer. I just moved in this house and both washer&dryer are already there. My question is since the dryer doesn't work, I can't get the plug from the washer to plug into the wall unit because of its unusual shape. I tried to find the converter so I can simply plug it to the wall (I assume it's 120 volt washer). Can you please help? Thanks.

[@garrettsalberg1600]

Bosch compact washers are 220v and that's why they plug into the dryer. No plug will fix that. They sell cord kits and you will need another 220v outlet, or just get a Kenmore washer... Hope you got it!

[@motherindie]

When I unscrew it doesn't go directly to the pump. There is a grey piece in the way with no discernable way to remove it. It doesn't all come out as one piece like the video.

[@ritamoreno8087]

i can’t get the white cap to turn so water can drain out please help

[@faridouhadda1370]

Smart

[@veranunley4375]

What if when you do p:04 it does drain fine? Does p:04 run & stop or do i still manually turn it off? Why do i keep getting e13 😆😭

[@Fasteddiesinhomerepair]

E 13 means the washer thinks it has water in it so it could be something to do with the pressure switch or hose or air dome

[@ksmithreps1]

I'm perplexed as to why Bosch would design a washer where just to clean the pump you have to deal with a gallon of water. Seems like a very bad design but maybe there's no other way???

[@umabelakeri7039]

For Bosch front loaded for e83?error codes

[@craigprocter1232]

thanks Eddie - it never even occurred to me about service mode - I have a Bosch Maxx Comfort wfr3230 - do you know how to enter service mode for that please? Google isn't findingany information on that series unfortunately and there is no error code only ''Pump Blocked?" displayed (I've checked the drainage pump and there were some coins in there.. but I cannot check to see if the impeller is turning or if the drainage pump motor has burnt out. Thank you.

[@Fasteddiesinhomerepair]

Well it only one one of 4 things 1 your pressure hose may be clogged if the water is being pumped out 2 if the water is not being pumped out it could be to much or rong soap making the pump go into suds lock 3 pump clogged or something has locked it up 4 a bad pump on that model I think that it just says what's rong no need to check for codes and that unit may have the drain and spin option

[@craigprocter1232]

thanks mate, yeah pretty sure the pump motor is dead so going to try to remove it and test resistance and replace it faulty.

[@Fasteddiesinhomerepair]

ohming it out may not tell you if it is mechanically good or bad. most pumps i deem bad mechanically not electronic and i think that model has a drain cycle so you can test it you might hear a faint hum its locked up or busted

[@craigprocter1232]

nah its totally silent when i set the machine to drain so I'm assuming the pump is dead.

[@Fasteddiesinhomerepair]

this guy seems to have it down but i would try leaning the unit back and take the kick plate off and the pump should come down and don't take the sump lose unless you need to that can be a headache kzbin.info/www/bejne/aKGXeGyfl7J0g6s

[@Kazkat183]

What about error code 20 or 09

[@guadalupewilliamson213]

My power on botton will not work on my bosch 500 plus washer

[@shanecody1737]

This is Not how to replace the drain pump on this Bosch washer. You just performed magic, unreal. All because you didn't want to take off the front panel? At the worst, the rear panel?

[@Fasteddiesinhomerepair]

You mad bro

[@MrGravesPhysics]

I just used Fast Eddie's technique and it is magic... it took me less than 5 minutes to remove the pump once I figured out which direction to rotate the pump outlet hose (clockwise with respect to the water flow direction out of the machine). Thanks for taking the time to put this on youtube Fast Eddie!

[@SuperFrancois1965]

I have all BOSCH Appliances and they all having a lot of problems. BOSCH DO NOT SUPPORT THEM AT ALL?? I wish I purchased other brand name. I will never recommend them for anyone.

[@fraum7107]

We have very good Bosch washing machines here in Germany and the customer service is also good.

[@jimmyn6779]

My Bosch Washer is 16 years old and it runs well excep for the drain. As an engineer, I admire Bosch for it marvelous ingenuity design. My next washer will be a bosch

[@ramrise]

Why didn't you try the pump after you pulled the sock out? It could've/would've/should've worked. Maybe not as efficiently but it would have saved the customer the cost of a new part. Well that's just me. I'm a cheap bastard.

[@Fasteddiesinhomerepair]

tested bad

[@svenheinz7926]

After thoroughly cleaning ours (thank you for this awesome video, BTW!!!), it worked while dry, but seized up again with water in it - it seems that once the debris in the pump has ground down the magnet and/or the bearings inside, it doesn't function properly anymore and will need to be replaced. I now wonder if there are motors that flush their own housing while they pump, rather than slowly filling themselves with debris, that would make them last way longer.

[@italia01139]

People check the dam drain filter once a month not that hard

[@francoisj.interiors2090]

Bosch is a very poor quality products, I have all the Bosch Appliance and all kinds of problems with them.

[@fraum7107]

It's not, it's depending on how the people handle the appliances, you need to keep it clean, to clean the pump from time to time and to wash with high temperatures as well.

[@svenheinz7926]

I disagree! (even though our pump failed). This machine has worked great for us for 10 years. The pump failed because we live on the ocean and the housing filled up with fine sand from our clothes, which ground down the interior of the pump over time. Similarly, the inlet valves got clogged up with sediment in the tap water. Now that these parts have been replaced, and seeing that the rest of the machine is pristine inside, I expect it to last another 10 years! Overall, we've been extremely happy with this Bosch appliance!

[@jimmyn6779]

My Bosch Washer is 16 years old and it runs well excep for the drain that gets clogged every 8 years or so. As an engineer, I admire Bosch for it marvelous ingenuity design. My next washer will be a bosch

[@queenofkings6030]

Thank you so much for this video!