BULLIED and HUNGRY! Disney Cruise - NEVER again!

BREAKING NEWS! Just got off my WORST Disney Cruise EVER!
Watch this before going on these Disney Cruise Line ships: Disney Magic, Disney Wonder, Disney Dream, Disney Fantasy, and Disney Wish. Are Disney Cruises worth it? Rude cast member on Disney Dream!
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[@CloneSpartan1998]

As a former Disney Cast Member that was sent home due to the Pandemic hearing and seeing how "Certain Disney Executives" is changing everything is really disappointing and disrespectful to Walt Disney's Legacy. I don't understand how they can turn on the very guests, audience, and families that always supported them. If they don't stop and try to reverse this path, the Magic of Disney will disappear forever and they will become the next Astro World.

[@Rea7931]

Do you find it interesting that Disney was killing it with Disney plus during this planned demic but wouldn’t compensate their employees????

[@belleladean6632]

Ha! AstroWorld!! I used to work there (Houston resident) and Disney both! And it is sad that the powers that be currently are ridiculous to think they can keep this up. But also the fact that the waiter said those things to you is absolutely a managent issue. If we did that at the Parks 10 years ago, we'd have been fired for sure!!!

[@Callmebigwilly]

I keep hearing the employees are getting cut and the executives are giving themselves raises. All around with hotels, cruises, theme parks, media.

[@shinyprisma6085]

Well, astroworld shut down for different reasons (if i recall correctly) but interesting comparison none the less. Also the Astrodome (located next to Astroworld) got a another sports dome right next to it before it was demolished years later, talk about a kick in the guts.

[@amandavalpey1521]

We went to Disney World in November last year and I actually filed a complaint about how rude cast members were. And to be clear, I NEVER FILE COMPLAINTS. It’s just not something I ever do. But we had a number of bad experiences. We even got yelled at by a cast member while standing in the line right before going into the indoor part of Space Mountain. There were two cast members, one told us to go, and the other yelled at my son for going. It was so bad. Disney really should get it together. I know the parks are super crowded right now, but a lot of people are having bad experiences. That word is getting out fast.

[@Jeff_Putz]

Did you actually complain to anyone? If you skipped multiple meals because you didn't like how you were treated, that's on you. 20 cruises here, and any that were less than perfect, talking to someone made it much better every time. I'm an uppity traveler, and I don't roll with substandard service. They'll fix it, but they're not going to read your mind or wait for you to complain to the Internets.

[@GDS_Michelle]

As a Disney Cast Member myself, I can say that it’s actually very easy to give 5 star service. You have to make the role your own. That being said, I have had management at times tell me I needed to take it down a few notches because too many people were requesting me and other people were asking why they couldn’t have a CM like me assigned to them. I would take the most mundane tasks and make it as fun as possible just to get through it. I’ve also never been on a Disney Cruise before.

[@NixTheNorm]

Thanks so much for posting this! It's always so interesting to hear from cast members. Thanks for watching, and I hope you'll consider subscribing!

[@bryanrobinson9770]

Would you return and pay the 6k.

[@longWriter]

I'm astonished an employer would ever ask their employees to intentionally reduce their performance at their job.

[@jeremyknifley]

Thanks for keeping the magic alive!

[@michaelottinger]

I, too, have been told to tone it down so as not to make the other Cast Members look bad. (50s Prime Time Cafe) I understand the danger of "manic" Cast Members, but that was no where near the case. 80% of my fellow Cast Members just didn't want to--you know--play along with guests. ...at 50's Prime Time!!

[@FFGuy-eu7hr]

You're absolutely right, it is the management. The whole "strive for 5" is toxic. It is based on the idea that anything other than a 5 is a failing score. Some people don't give 5s unless you go above and beyond, and thus servers have to beg and plead because they can lose their job if they get too many 4s. This happens a lot with Uber/Lyft/Instacart. Too many 4s and you're fired.

[@NixTheNorm]

It's so sad, isn't it? Thanks so much for watching, and I hope you'll consider subscribing! :)

[@grayrabbit2211]

I disagree... My first job had a very harsh and demanding, but very fair boss. He taught me that mistakes were good and encouraged research and creativity. BUT mistakes better not make their way into the final product. We spent many hours of failure analysis when that did happen and do everything possible to make sure it never happened again.

[@mattkennedy6115]

@@grayrabbit2211 I don’t think you understand what the OP is saying. Setting high standards and expectations are fine but when you pressure your staff to where their reviews had better be no less than perfect then it creates undue stress on the worker and that stress is then passed onto the customer and ultimately the final product loses it’s quality and your customer’s won’t want to return and purchase your product again. Everyone loses

[@katymvt]

@@mattkennedy6115 It's also not fair, because customers are not always objective. Or just refuse to give a perfect score because nobody is perfect (which to be fair is true). Or, you could have the situation where a waitperson has 2 families. One is screaming a ton of stuff at him just because they are miserable in general. He does his best to accomodate them, but of course people like that aren't going to give a 5. And the other family gets annoyed by all the yelling and thinks the waiter is giving the other family better service (which he may be, squeaky wheel gets the grease) and also don't give him a 5, due to no fault of his.

[@oceanlover3530]

@@mattkennedy6115 👍🏻👍🏻👍🏻

[@PlayDatesandTravels]

I appreciated seeing your review. I recently got back from my first ever Disney cruise - we sailed Jan 3 - and did not have the same kind of experience but I have been to Disney enough times recently to see that there is a change in staff attitude since the pandemic and that can put a slight damper on your overall experience. Our cruise wasn't perfect either... I too thought the main dining food could have been better based on what I've heard before but I had the luxury of opting into Palo and that was such a great experience. I'm sorry to see there isn't a similar option for teen foodies as you stated. We also had a bad experience with cast members on board that was disappointing but because of how much we paid, we tried to not let it ruin the whole experience. It definitely stinks for you and your family if the entire time you felt uncomfortable though so I hope you bounce back and are able to have a more enjoyable vacation soon. My kids also loved Oceaneer Club but I did not personally have interaction with the teen clubs; I did see many teens hanging out together who met on the ship though and they seemed to be having a blast. Such a toss up on experiences but really hoping you are able to go on another cruise or trip in the near future that makes up for this! If I were you I'd consider writing directly to Disney too and share about your experience.

[@NixTheNorm]

I'm glad you had a slightly better time than we did, but sorry it wasn't as good as you had hoped either. Thanks so much for posting about your experience, and thanks also for watching! I hope you consider subscribing! :)

[@racheljackson4428]

@@NixTheNorm You don't deserve to get treated like this. you should go to Universal studios parks instead.

[@AbundantAcresHomestead]

A good CM doesn’t need to pressure guests to give a good review. We have had some CMs that have gone so far over the regular service that I’d give them 10 stars. Even wrote that “this is an unfair rating as they deserve ten stars”. But you can definitely tell which CMs are just there for a paycheck and you’d get friendly service from an overworked Walmart employee.

[@erinmcgraw5208]

The cast members are most likely underpaid & overworked. Unfortunately, Disney is not an ethical corporation.

[@paulamorris9981]

Is any corporation

[@jameswg13]

All Disney cruise ships are also registered to the Bahamas so the wages are based off minimum wages and up of the Bahamas, same with labour laws etc. Its called a flag of convenience

[@arcanondrum6543]

@@jameswg13 Yup! BUT when Trump signed the first Covid Relief Bill (it was called the CARES Act) passed by Paul Ryan's House and Mitch McConnell's Senate, it included millions for Cruise Ship companies, despite NONE of them flying a US Flag. The companies were told (but not obligated) to spend it on their employees. The Cruise Ship companies declined, laid off their employees and booked the taxpayer help as "profits" so as not to harm their Stock prices (a drop in the Stock Price would have affected the major investors).

[@melindaknight4356]

They don’t get paid much but after each trip the people they server often give them tips that go over 150 dollars, and there are usually 4 to 6 family’s they serve so that about 750 dollars in tips per trip

[@JoeyB7473]

We just got back from a Royal Caribbean cruise. After speaking to a few of the employees, finding out how they’re forced to live (masks everywhere except their rooms, no staff gatherings, basically room-work-room-work-room-work for months), I’m amazed they don’t go insane.

[@charlesjay8818]

nobody forced them to take the contract.They were fully aware of the working conditions

[@Booth81]

I’m glad you’re pointing the finger at management instead of at the cast members, because that’s where it belongs. I understand the need to maintain standards and profitability, and what not, but if you create an environment where a worker has to have the patience of Job just to get through one day, well, that’s going to bleed out onto the guests eventually. That’s clearly what happened in your case. This poor fellow probably has to deal with all sorts of unfair rubbish from his managers constantly.

[@niipo8313]

As a former cast member (left before the pandemic) it’s sad to see the quality of hospitality and enthusiasm go down in cast member Interactions. Standards have definitely dropped- but I do honestly believe it’s due to being understaffed and overworked

[@citticat2]

more like greed

[@erickohlhorst747]

And dealing with the public, vacationers acknowledge there is a pandemic until they go on vacation judging everything against pre COVID expectations

[@MisterMikeTexas]

@@erickohlhorst747 With cases rapidly declining, how much longer is this long since tired excuse going to be milked? I can understand why customers are losing patience, since the cost continues to rise and services/amenities continue to go the opposite direction, COVID being given as the [much tired] excuse.

[@Bear-nx9yn]

Disney cruises usually have way better service.

[@mikeforte7585]

@@citticat2 bingo

[@eringsgrace3560]

I’ve been on two Disney cruises and loved them both. I can’t believe you had such a horrible experience! I really hope that on the next cruise you take (regardless of the company) you have a much different experience.

[@rodlink6258]

As a Platinum Disney Cruiser I've never had service like or treated like this apparently young patron.

[@gaylemcelroy9686]

I can’t believe you’re only 15. You are incredibly articulate and polished. Loved watching your video. Great job. Keep doing your thing

[@NixTheNorm]

Thank you so much for the compliment - and for watching! I hope you'll consider subscribing! :)

[@victoriahope8371]

You're 15? My goodness, you sound more professional and respectful than most middle aged adults I deal with...... Keep on being you 😊👍.

[@shawngallacher2231]

I’ve done 30 cruises with our family . The waiters make the difference on what type of cruise you get. We had one cruise on where the waiter actually asked for an additional tip. We actually gave him more money but the service got worse. He always rolled his eyes when he ordered something off the menu. From now on if we don’t like our waiter we switch tables.

[@NixTheNorm]

Wow - that sounds like a horrible experience! I'm sorry that happened to you!

[@Pjeguns]

@@NixTheNorm I think in your case blame lies equally with management and the cast member. Sometimes people are just jerks

[@katelynnlee5158]

Lol 😂 If they expect more tip, they’re already a privileged person. I love how you change tables now. That’s a great idea.

[@Tinkerellastreasuretrunk]

I’m so sorry to hear of your experience. But it seems common now. I feel your pain. Thank you for being honest as well Sending love from NYC !

[@solusdeath]

We just recently got back from the Dream a couple days ago, and our experience was phenomenal. Covid restrictions were lightened up by a lot. Everyone on the ship was friendly to us. The servers were working 7 days a week with no days off but still provided 5 star service. The service they offered in the kids only play area accommodated our autistic daughter really well. Sad to see your experience wasn't as good.

[@tropicalsbigdaddyr53577]

Wow. I took my first ever Disney Cruise with my family September 2nd 2021 on the Disney Dream, it was my first ever Disney vacation, I’m 18, and whoa, it blew my expectations outta the water, it was amazing, my experience was pretty much the exact opposite of everything you said, you had to have a super unlucky cruise, I went to Disney World October 2nd 2021 a month later and it was also amazing, I’m going back in 4 days to Disney World, and just booked a cruise on the Disney Wish for myself on a solo trip in September, I’m so excited, I really hope you cruise with Disney again soon! I truly believe you were just super unlucky.

[@NixTheNorm]

It really seems like I WAS unlucky! It's funny - I've gotten so many comments saying they had the same experience, and then a ton of others saying the opposite. But I have a feeling it will get more reliably great again after people get trained and things get more "normal." Please let me know what you think of the Wish! I hope you have a ton of fun!

[@tropicalsbigdaddyr53577]

@@NixTheNorm yeah, you know what, I bet it’s hit of miss now probably because of Covid, restrictions, and all around a more difficult experience to even get on the ship, it’s probably tainted it a bit, I’m sure it will change! And yes I will definitely let you know how it is, but first WDW is in 4 days 2 hours 😄

[@NixTheNorm]

Oh wow!!! Just saw this! Hope you are having fun!!! :) Thanks again for watching, and I hope you'll consider subscribing!

[@tropicalsbigdaddyr53577]

@@NixTheNorm oh yeah I thought I did subscribe lol, doing it now, just got to the Polynesian resort this morning!

[@tropicalsbigdaddyr53577]

I guess my countdown was off cause I had it the day I was leaving lol

[@GugaandRob]

Hey there, we’ve been on all four disney ships, 3 during the pandemic and one of those being 14 nights through the Panama Canal. We agree with JJCruise and have to say your editing is superb. We had some up and down experiences with Disney Cruise Lines, though during the downs, we were able to get those situations resolved and some procedural changes made. When you pay thousands more for this cruise, you should come to expect excellent service, great food and entertainment. We didn’t experience rude behavior like you did. That is definitely not the experience they want you to have. Sorry you had this experience :(. We subscribed to your wonderful content. Thanks for sharing. Rob

[@NixTheNorm]

Aw, thank you SO much for the compliment about my editing!! And thanks for subscribing! That means so much to me! :)

[@susancraft9049]

Sorry you had such a bad experience. Thank you for being so honest. We sailed in August and some of what you are saying is due to Covid. Hope you told Disney while you were on the ship if not I hope you when you filled out the survey you did mention how your server made you feel uncomfortable. What you experienced is not normal for Disney as you mentioned.

[@NixTheNorm]

Yeah, they are usually so good. I really think it's the effects of the pandemic, budget cuts, and new leadership. I think they'll get back to their usual standard (I hope!).

[@susancraft9049]

@@NixTheNorm we have had them call us to discuss concerns before. Hope they do the same to you. Be sure to give them another try. Next time tell someone at the beginning of the cruise if your server acts that way again.

[@kevinp8108]

I'm pretty sure that cast member got the ax and is working on another cruise line.

[@bryanrobinson9770]

But all the vloggers who got on for free loved it lol

[@MisterMikeTexas]

"Due to COVID", or the continuing use of "COVID" as an excuse to cut services and costs, while still raising prices? I doubt they took any such actions during Ebola, SARS, or H1N1. Yet all of this over something that has a 98% recovery rate! Smh

[@Koa1afury]

Our family on the Dream in May of this year and it was incredible. (It looks like you went on the Dream as well) Food was great, cast members were all friendly, and the musicals were awesome. There was one appetizer I personally disliked, and our server noticed it immediately and offered to bring other options. Our server mentioned reviews on the last dinner but it was brief and not really pushy. I can't speak for the teen club since our kids are younger. Their jedi training camp was suspended but when guest services saw that my 8 year old was disappointed, they left both of our kids toys (star wars and frozen toy sets) in our room while we were at dinner. I guess everyone's experience varies.

[@NixTheNorm]

I LOVE to hear this! It sounds to me that Disney is getting back to the way they used to be! Thanks for sharing this news! :)

[@ZeWekThor]

Yeah, this pretty much confirms my fears. I have been on Disney Cruises annually since 2015 and only had one "bad" one (thanks hurricane Irma). I half expected, that ditching all crew during the pandemic and then onboarding new crew will come with some growing pains. I guess it will be some more time until it get's better again. I'll definitely hold off on cruises until probably 2023 when things are hopefully normal again in the general sense (no more pandemic). It's a shame this has turned you off DCL, hope you might give them a chance again when some time has passed.

[@NixTheNorm]

I honestly think you have a good idea to wait a while longer. I think they'll work out all these issues. Thanks for watching, and I hope you'll consider subscribing!

[@MJ-gj6mj]

We just went (2023) and felt the experience was phenomenal.

[@FloydDoesAThing]

This seems like a very unlucky and sad trip. This is very sad to hear about especially considering I did one of these cruises a few weeks ago. I had a lot of fun but there are a lot of issues that were mentioned in this video that I agree with. Not only was the teen hangout place subpar but the food wasn't that good either. We have also taken two of these and got lucky enough to get the same cast member twice! However, she did talk about the issues during the pandemic and how she was stuck on that ship for about a year. So yes, I agree with many of these points sadly. After the pandemic it will be interesting to see how Disney recovers.

[@jln9802]

My 15 yo daughter and I went on our first cruise in April and we were on the Dream. She loved Vibe. She made a bunch of new friends and said the cast members were really nice. She had an absolute blast. Just went in, hung out and the cast members started a game and got them to start talking. That was the first night and I didn't see her again except for meals. I had no issues with any of the crew members and loved our host. We've already booked our 2nd cruise on the Wish for Feb '23. The only thing I didn't like were the little envelopes they give you to personally hand out after you've already been charged for the gratuities. It was odd and awkward.

[@yodiwan1]

We took a 7 night disney cruise on the Fantasy in October and it couldn’t have sounded more different than this review. We had 3 shows, amazing food, and the friendliest service ever. Did any of you go to guest services during the trip to share your concerns? Whenever we had an issue they were on top of it. They could have even switched your dining rotation and server for you. I’m just an average guy and this too was our second Disney cruise. We can’t wait to go on more.

[@NixTheNorm]

I've been hearing this from others who took 7-night cruises as opposed to the 3-night cruise that I took. So I think they must still do three shows for the longer cruises only. I hope they switch it back to the way it was though. I really am so glad you had a good time.

[@EfootballC7]

I am typing this on my last day on Disney fantasy cruise it was a 7 night and it was honestly great the service is great and they honestly have the best hospitality I’ve seen it’s crazy to see how many workers they have doing any little thing to keep the ship clean and customers happy and they have all been very nice. I’ve over heard other ppl complain how some staff are rude etc but honestly I think some ppl can also be rude themselves these ppl work day in and day out away from their family to give us and show us a good time. And some ppl I feel like they can feel entitled.

[@mvermillion2331]

I went on my first Disney cruise when I was 13. I was MISERABLE. I wasn’t one to easily make friends and the Magic at the time didn’t have a very big teen area, or activities I was interested in, but I was good spending time wandering the ship, reading up on deck or sitting in the tea/coffee bar and drawing. The food outside the 3 dining rooms were fine for everyday food, and I was ok with ordering whatever I wanted from the main dining menus…. I sadly don’t remember our servers from that cruise. My parents were so mad that I didn’t have fun, and I didn’t think I would want to do this again…. That said I’m 38 now and just came off my 5th 4 night Disney cruise on the Dream in January. Don’t let one bad experience in your youth deter you from trying again. As for the staff you can ALWAYS speak up, right away, especially if you get pushy servers, if your cruise was as empty as ours was they would have accommodated you elsewhere. We did that on a previous cruise due to events overlapping and they put us in another seating for a day. The crew is there for your vacation and enjoyment not theirs, they want you to have the best experience so always go up to either the host at the front or the reception in the atrium and tell them. Trust me they have heard so much worse. I’m so sorry this was one was a bad trip, I do hope you go on many more no matter what cruise line.

[@rogerthat117]

We did a Disney cruise and my pre teen loved it but my teen not so much. I loved it. I would recommend giving it another try when your older if you like Disney.

[@aprillillie8826]

I have been on 8 disney cruises and I can agree 2,000% with this after covid.... the staff are just not putting in NEARLY as much enthusiasm as before..

[@MJ-gj6mj]

What exactly did they do differently just out of curiosity? We recently went but never sailed with them before Covid.

[@2likruesco768]

I can relate. I took my family to Disney in February and it was pretty bad and incredibly expensive. Disney has always been pricy but the experience use to match the cost. I wont be going back until I hear that things have changed from multiple sources.

[@mms7415]

Great video. I agree Disney is slipping, worst trip ever to WDW in December, and you’re right…it all can’t be blamed on the pandemic. Disney needs to pick up its game and remember what makes them #1 in service.

[@jillthomas1842]

So sorry you had that experience. We did our 27th Disney Cruise in December. Our experience was amazing. They bent over backwards to cater to us. You should have told the head server right away,. We had a bad server once and told the head server after a few days he got us a new server and was sorry we hadn't told him right away. COVID definitely changes things.

[@NixTheNorm]

27 Disney cruises! Wow! You are pros! Thanks so much for watching! :)

[@CM0211]

Wow. We went on a Disney Merrytime over Christmas 2021 and it was phenomenal. The staff was fantastic, the shows were great and the food awesome.

[@ANathan123]

I’m a WDW AP and I have also been on 3 Disney cruises. You can definitely tell how Disney’s standards have decreased dramatically the past few years. Sad to hear about your experience. My cruises are some of my favorite memories

[@bolly384]

That was a really good and honest review, well done you! ☺️ Sadly, there are a lot of YT Disney lovers now giving genuinely bad reviews too. My experience was going to Disneyland Paris 4 times between 2016 & 2018, the second trip in 2016 was the best, the atmosphere and the food was great. However, the last trip in 2018 for 7 days was absolutely awful, the cast members were just so stand off-ish and not really friendly and the good food quality had completely disappeared, to the point that we vowed never to go back, and are hoping saving up for Disney world in US is much better, although, the consistent reviews don’t sound good though! 😬

[@NixTheNorm]

Thanks! I still have some hope that things will change for the better. Thanks so much for watching, and I hope you'll consider subscribing! :)

[@bolly384]

@@NixTheNorm sure, I think all Disney fans are hoping too ☺️ keep up the good videos 👍🏼 subscribed!

[@marietasca8373]

Uuuugh... Disneyland Paris has become lame. Nobody in France can afford it. Now you even have to pay to go to the toilets. I love Disney bit I won't go back unless they stop their money driven bullsh*t !

[@rickyragazzo2610]

I just got off the Disney Magic 2 days ago, and as a Golden Castaway Club Member (7 Disney Cruises), I can say that the service was good as ever and a lot of this is just wrong. #1: Since December 2021 when I did a Very Merry Time Cruise on the Disney Wonder, they’ve loosened their COVID policies a lot. #2: The Muster Drill is a huge improvement. I remember when they took an hour of everyone’s time to do the drill with everyone. WHAT A PAIN! Sometimes the app won’t show the drill but I found the number one reason why that happened is because a minor was trying to do it. The adult of the cabin should see it if they linked their stateroom correctly. However, a lot of times the kids, like myself, are more technically advanced than my parents so they just told me to do it. Then I realized I could only do it from their phones. #3: Disney does have the best service in the business. My hands are rated E for EVERYBODY so don’t fight me on that statement. From the past 2 cruises, I still remember the Councilors and Crew Members who made my cruise experience so special. That being said, every once in awhile you get assigned someone who isn’t great, but those people normally get identified and won’t return for another contract. Out of the 7 cruises I’ve been on with Disney, only 1 had a bad service team. #4: Cast Members were always happy to talk to me and answer questions, and I’m not a big content creator or anything. They are happy to be back at work and are doing their best. #5: Vibe. As a teen at Vibe, I can say it is always a fun time. The Counselors aren’t there to coddle you, unlike the Oceaneer Club & Lab. It is mainly a hang out spot and the counselors aren’t solely responsible for trying to get you to interact with each other. #6: The food. I’ve heard it really depends which ship you are on and who the cooks are. On my last one is good but not great. Also don’t be hating on Pinocchio’s Pizzeria. You can always ask them to make a new one hot AND ITS INCLUDED. #7: Sounds like a bad server. They should only, kindly, ask you once. You can also ask the Mater D for a new server. #8: the only did 1 show because u were on a 3 night cruise. The longer the more there are I’m sorry you had a bad experience but I just don’t think most of the issues you had would be consistent if you did it again. Disney Cruise Line is my favorite vacation type.

[@NixTheNorm]

Thank you SO much for this update! I'm so glad to hear that things are getting back to normal! :)

[@rickyragazzo2610]

@@NixTheNorm of course! I hope you decide to cruise with Disney again in the near future.

[@mykelcohen]

Once you find out who regulates and who is in charge of cruise lines it is eye opening snd makes you realize these are companies managed over seas with their employees, rules and laws. I will never cruise again!

[@NixTheNorm]

Interesting - thanks for sharing that!

[@bubsodleson4109]

What an excellent, honest review. Thanks for taking the time to put this together!

[@johnsaxton5281]

Hate to break it to you, but its not just Disney Cruises, EVERYTHING from Airlines, Hotels and Cruises have gotten much more EXPENSIVE and food and service levels have seriously DECLINED. Restaurants incredibly Short staffed to the point that I’ve just stopped going out. Anyone else notice this as well?

[@NixTheNorm]

Yes, you are right about that! And I think people are a lot more short-tempered too. It's sad. I feel really badly for people in the tourism or service industry - having to deal with that all the time.

[@JJCruise]

Thanks for this thorough and detailed review! We had a different experience on the Dream, but...totally validate that people can have vastly different experiences on the same ship! We've totally experienced bad cruises where others on the ship have said it was the "best cruise ever!" This was am extremely impressive editing job, and we thought it was really well-done!

[@NixTheNorm]

OMG - @JJCruise, my WHOLE FAMILY loves watching your cruise videos! So I'm totally fangirling here - flattered that you commented! Thanks so much for the compliment on my editing. I love editing and just released a micro-documentary on KZbin that shows off all I learned this year in Adobe Premiere Pro and hopefully will teach some people about climate change: kzbin.info/www/bejne/nau6naOPYp2Eoqc I hope you'll do me the favor of watching it (it's just six minutes) and sharing if you can. I love cruising and travel, but making environmental documentaries is what I love the most! Thanks so much for watching and commenting! You made my day! I hope we run into you one day on a cruise - you guys are just so fun to watch!

[@montyboswell6509]

@@NixTheNorm I totally agree with @JJCruise! You did a great job all around! I’ve never sailed with Disney, and it is unlikely that I ever will, but I’m with you…I’d certainly take a Disney cruise if offered! Lois😁 PS: I also love watching JJCruise!

[@NixTheNorm]

Thank you for watching! :)

[@emiliec24]

I went on a Disney cruise from the UK last year and I loved it! It was incredible! The service was amazing! I had a lovely time. It was the Disney magic cruise ship. I will definitely be going on another cruise at some point soon. 😊

[@NixTheNorm]

That was the same when I went a few years back. It was incredible. I really, really HAVE to believe that this was just a result of all the staffing issues and the impact of COVID and cutbacks. I have hope that they'll return to "normal." But I just think I'm going to stick with RC or NCL until I'm 18 and can go in those better restaurants.

[@salty_lizard]

Similar experience on the Oasis of the Seas recently. HORRIBLE food, overlapping entertainment which made us miss things, canceled shows, limited pool/hot tub occupancy (4 ppl for large hot tubs-9 ppl for large pools), rude employees, and to top it off - all those bells and whistles they advertise... (ice skating, rock climbing, etc) were all unbelievably restricted-if available at all. And our room attendant wasn't great or attentive. It wasn't what we expected at all.

[@NixTheNorm]

Really? Oh, that's sad. I really wanted to go on Oasis of the Seas. That slide and Central Park look really cool.

[@doncastillo7813]

I love to hear honest reviews like this one . It really helps in decision making . Thank you

[@NixTheNorm]

Glad it was helpful! Thanks so much for watching! I hope you'll consider subscribing! :)

[@VacationWithrebecca]

I was on the first cruise out for Fanasty in September right after they started back cruising. Yes, things were really different but the cast members I encountered were friendly, helpful, and genuinely nice. I definitely felt a different vibe but overall did not encounter any cast member who was rude or not willing to help. I do think some of the issues are due to pandemic. As for the parks, I did feel the last time I was there a few cast members were not as friendly and or knowledgable but overall not horrible. I would definitely give them a second try, especially with the new ship. It just may have been one of those off moments so definitely try again. I mean if you think about it we keep returning to fast food restaurants that give bad service so why not give Disney a chance to do better. Also if you tell your story to customer service at Disney they may even help you make your next one better or at least give you a discount to try again.

[@NixTheNorm]

I'm SO glad to hear you had a better experience than me. That gives me some hope! Thanks so much for watching, and I hope you'll consider subscribing! :)

[@VacationWithrebecca]

@@NixTheNorm Glad I could give you hope. I honestly feel that when something goes wrong on a trip or for me recently I had a horrible experience at Universal I try to return to see if it was a one-time thing or a normal experience. I believe everyone deserves a second chance because we never know what someone was going through the first time we encounter them.

[@jessi5401]

Ok but a fast food restaurant is like, zero stakes. I had one of the worst meals ever at Wendy’s and the manager gave us a refund. Even if he hadn’t, we would’ve been out $14. Last time I went to WDW was in 2009 and it was simply awful in many ways, and that trip was $5k down the drain. Not really comparable to a disappointing $4 hamburger.

[@SaveGodschildren]

@@jessi5401 exactly!!! the hell with disney! I hope it goes down! they are sick

[@evaeevee2320]

@@SaveGodschildren okay you can dislike Disney but you don't have to make a big deal out of it there are people in the world who completely disagree with you so you don't have to say "The hell with Disney" people like the parks to so you don't have to hate on all of Disney when all of the things she said in this video was about the cruise be.more.spicific.

[@delaneydepue1264]

this is crazy to me! i just was on the dream in november and i had the best time ever in the teen club! i spent the majority of my time up there. there was tons of things for us to do and the counselors were amazing and i made tons of friends. sorry you didn’t enjoy it!

[@NixTheNorm]

Seriously? I'm so happy for you! Yeah, it was awful when we were there. Maybe they cut back on staff and activities for our cruise or something. It was really not up to their usual standard for fun. Thanks for watching!

[@delaneydepue1264]

@@NixTheNorm I loved the staff and all of the activities😭 did you go during the evening? that’s when they had a lot of the fun events!

[@patriciaceballos239]

When we went on our 6th Disney cruise before the pandemic, we were noticing that they didn't have the usual amount of activities as the last ones. Our daughter and nephew also didn't enjoy the teen area. They were hoping for some fun experiences but the cast members didn't seem like they cared that much. We were supposed to go in November for our 7th, but decided it was best to wait. We would be quite disappointed not to see three shows. We've also had a couple pushy cast members taking about the 5 star reviews. We told them not to worry, we always give good reviews for good service and if we didn't hear about it again, jokingly. 😉 I'm hoping they will get back to the way they were, but they lost a bunch of money during the pandemic when they couldn't sail, so it may be a while. Hopefully you'll enjoy your next one. Thank you so much for the update. I'm glad we waited. You did a great job explaining everything. Did you try room service while you were there? Curious if it's still good.

[@kevinraberge1028]

Wow! We just got off our cruise end of April, and loved it! Great fun, great food and great service!

[@rgruenhaus]

Honesty, love it with info to back it up! I don't do any cruise line but NCL! I have a brother who only goes Disney. Different people are looking at different things on their cruise, but over-all it should cover all the bases for different ages! Good review!

[@NixTheNorm]

Thank you so much! :)

[@antonioruiz6267]

Completely different experience than what I had. I just got back from the Magic and had an absolute blast! By far the best experience I’ve ever had.

[@NixTheNorm]

REALLY? I'm so happy for you (and a little jealous - LOL)! That gives me hope that maybe my bad cruise was just unusual. I really hate thinking that Disney might go downhill overall. Thanks for sharing your experience. :)

[@maxinezook3835]

It's weird about the 5 star rating begging from a waiter who sounds like he was barely worth 1 star but it's a very common practice in various service industries, some will ask for 5 star ratings &/or really great tips outright, others will have signs with those requests, tip jars on the counter etc. but somewhere along the way the service industry forgot that it's much more important that they earn the high star ratings/great tips first then you can give them what you want based on how you feel about their service not the other way around! I'd say about 50% of the time the service people are worthy of the high ratings &/or great tips they ask for in advance but it's very important to judge each situation based on it's own merits or demerits.

[@NixTheNorm]

Very true!

[@RaptorAdventures]

Great video. So many Disney fans and vloggers have been feeling like this isn't our Disney anymore. We all know who is to blame and of course the pandemic is a huge part of it as well. Hopefully there will be some major changes in the near future. Walt would be so devastated.

[@andrewschannel4259]

I haven't been on a Disney cruise since 2016, and I just wanna say that I'm so sorry you had a bad experience with Vibe. That was always my favorite part of the cruise.

[@janicedonahue7735]

We recently did a Hilton Grand Vacations stay in Orlando and spent a few days at the parks. Both my daughter and I are former cast members. We could not believe how the cast members interacted (or really didn't interact) with us. At one point my husband walked up to a full service restaurant and went to ask a question, he barely got two words out and the cast member didn't even look up at us and said you have to check the app. The cast member had no clue what the question was and when my husband went to start the question again she finally looked up, didn't let him finish the question, and proceeded to say, what part of check the app do you not understand. My daughter and I looked at each other with the same look and knew if we EVER had said something this to a guest when we worked at Disney we would have been fired right in front of the guest. Scenarios like this continued so much during our holiday that at the end of our stay my husband told us he hoped we enjoyed our visit because we were to never spend another dime at Disney. So I fully understand your disappointment.

[@NixTheNorm]

I know, right? I noticed that in the parks too. I think that Disney just had to train so many new cast members suddenly that the training was probably not what it usually is. And I think everyone - cast members AND tourists - are so crabby from this pandemic. It's got to be a hard time to work in tourism.

[@negx1671]

I just got off the Dream this morning. I’m sorry you had a bad experience, but ours was actually amazing. My 13 yr old son loved the food, as did I. I know it depends a lot on the crew you encounter, but we had a great time.

[@NixTheNorm]

I am SO glad you had a good time! Thanks for watching! :)

[@agilityheather]

That really sucks that you had this experience. We cruised on the Disney Dream at the beginning of October 2022. I do agree that the kids experience was very different than pre-pandemic. The kids felt very regimented and weren't able to just freely be in the kids club. But other than that, the cruise was exactly what we expected from Disney. We actually loved it more than previous Disney cruises because we got 2 days on Castaway Cay. The service was spectacular and we had no mention about the 5star review before the final dinner. All interactions with our assigned cast/crew members felt very natural and organic. I have been on other cruise lines that I did avoid the main dining because I just wasn't meshing with the staff. It does suck when this happens.

[@mari5543]

Thank you for your review. As a annual passholder for more than 5 years I was planning to go on a Disney Cruise even though prices are so high. However, after viewing your review I have second thoughts. I have also noticed Disney Parks has a private company with new employees and the service at the parks is not the same as it used to be. I ❤️ Disney but unfortunately, I feel they are doing now equal or more money than before pandemic started. For this reason, I don't understand why everything is more pricey than ever. I hope they improve prices, improve employees salaries, and be able to reward them more so they feel empowered, motivated, and happy while they are performing their job. They work very hard and Disney is making so much.... money. We are in a moment where shareholders needs to learn to share with the employees their money and don't sacrifice their salaries, treatment, park service, and amenities.

[@MisterMikeTexas]

@@foolscaphamato CEO and other suits hungry for their huge bonuses! Screw the shareholders, workforce, and customers!

[@Gigitravels2.0]

Thank you for being honest. I have been on the Magic and it was by far my favorite cruise and I have been on tons of them. From a travel agents point of view maybe give it one more go on a different ship after the pandemic has gone down. Even tho I agree some of the food wasn't as amazing as everyone makes it seem

[@NixTheNorm]

Maybe I will give them one more try - thanks for the encouragement! And thanks for watching! :)

[@Tina-wx5hq]

I really want to go in my very first Disney cruise the newest ship the wish but maybe that would be a much better trip for you hopefully lol 😂!!!

[@distinctecho2706]

I totally agree about the 5 star reviews thing, but everything else is eh I just got off the dream and absolutely loved it so much the best part was the food it was incredible the food overall was so good every night and the deserts just kept getting better and better, the staff was so nice went above and beyond like always and the whole time I didn’t see any staff not happy to be there. I think you overdid a lot in this video but for sure I agree with a little. Disney cruise line is still at a top tier and amazing way to spend time with your family and friends. The pandemic slowed it down from being where it was but it isn’t even noticeable in my opinion to how amazing it was before!

[@anthonycornwell9283]

I’m sorry to hear about your cruise. We are going on a back to back right away. What I have taken from your VLOG is set a standard at the beginning of the cruise. “ every time you talk about it we take off a star” I have 3 children and I hope they have fun in the clubs🤞. I have never had bad food on Disney so here’s hoping. I would give Disney another chance it is the best cruise line out there. I surprised your parent’s didn’t step up and talk to the head waiter or guest services. We have been other cruise lines and your VLOG sounds like what we experienced on the other cruise lines. Not Disney. Thank you again for your input.

[@NixTheNorm]

They did talk to guest services at the end. (It was just a three night cruise - so not a ton of time to do stuff like that.) I hope your kids have fun. I will say that Oceaneer club is amazing - so if your kids are younger than me, I bet they'll love it! Have fun!

[@frstgradetchr]

We went on a DCL cruise in January and it was amazing! Staff and crew went above and beyond.

[@EmmaCruises]

I liked this video but I loved that end screen with the dancing squirrels and chicks, haha! I took my first Disney cruise last year and really wasn't very impressed, knowing what else I could get for the price I paid on other cruise lines... it just isn't for me. That's what's great about cruising though I think, I met lots and lots of people onboard who LOVED it. :-)

[@NixTheNorm]

Emma Cruises! I'm a HUGE FAN! I love watching your videos and your "British-isms," I think you call them. I try to remember all of them because I want to go to the UK one day. I loved the one you had about Disney - the one where you were asking what people thought about those "tip" coupons you get at the end of the cruise. Thanks for liking my chicks and squirrels. I created them with an app. Thanks for watching, and I really hope you'll consider subscribing! :)

[@kellie1328]

Went on a Disney Cruise in January (our 3rd). We absolutely loved the first two and recommended them to everyone we knew. This last one was horrible and your review was exactly our experience. The staff was unfriendly and rude. The servers only cared about their tip and survey results. The boutique experience was lackluster and my two girls were very disappointed. Disney has lost it’s magic. I’m so glad we experienced it when it was amazing.

[@NixTheNorm]

I'm so sorry you had a bad Disney cruise too! Fingers crossed it gets better. Thanks for watching, and I hope you'll consider subscribing! :)

[@zebeart8808]

Thanks for the information. I was going to go to Disney, but have changed plans due to your review and others. Thanks so much 💖

[@joykinser3444]

I appriciate your honesty. We also sailed on the Dream during the Christmas season. We had an amazing time, We enjoyed the food almost every night ( Animator's Pallet wasn't our favorite, but it might have been the location bc we all felt a touch sea sick). We had great experience with all of our service and didn't hear about the all important survey until the last night, but even our great servers layed it on pretty thick, so I think you are 100% right about undue pressure on staff to get all 5s or their contract will not be renued. The area I most agree with is the teen and tween space. What a disappointment. The kids clubs are next level amazing. I thought the teens club would also have amazing specially designed experiences. Nope. Cool seating, and Xbox, and a tiny pool that wasn't open much. They have great places for kids and awsome spaces for adults only, but they are going to loose teens and their families to less expensive lines with more to offer teens. I was even more disappointed to learn that the Wish follows the same model for these spaces. NOTHING cool and special. What a bummer!

[@NixTheNorm]

I am so glad you had fun! That makes me hope that my experience was just an unusual one for them. :) Thanks for watching, and I hope you'll consider subscribing!

[@ericaharris9015]

My sister, my niece, my daughter and I literally just went on a Disney cruise 2 weeks ago and it was MAGICAL!!! All the staff bent over backwards to help us!

[@AlphieLJ]

I’ve been on multiple Disney cruises including after the pandemic and I have to tell you that your experience is a sad one but it is not the norm. My daughter hung out in the vibe and loved it! My father was very ill back home and we got some bad news about him on our cruise and they put together a gift basket and delivered it to her room with signatures from other kids in the Vibe. My food was pretty stellar! The things that I didn’t like we’re foods that I don’t normally like! I tried some things hoping that I might like them this time and I didn’t. But they brought me something else and it was delicious. I’ve only once had a fairly inhospitable server at dinner and we talked to the head server and told them and the attitude completely changed immediately. The survey that you get that asks if you’ve been pressured to give a five star review is a survey that has been around since the cruise line started. I took a cruise from my honeymoon over 20 years ago and that question was on there. So it’s not like this is something new. I’m sorry that you had a terrible experience, but I’d hate for you to write off Disney Cruise is completely because I’ve been on multiple ones and they have all been wonderful. I am not a Disney employee nor am I compensated or funded in anyway by Disney.

[@ztslovebird]

My family just started cruising last year & we are hooked. We keep hearing some Guests complain about not being able to serve themselves at Cabanas or the ice cream dispensaries, but I can’t say I see any problem with Cast Members handling food distribution. You can still ask for as much as you want, but there are fewer hands on the food you select & having to sit down and eat instead of taking 50 servings of fries at once can prevent tons of food waste & overeating.

[@txaggievet]

Nope, her experience is pretty much the norm now, Disney quality is in the toilet at both the parks and cruises. Its a whole new mindset at disney now, Money first, it used to be quality 1st and the money will follow, not now. Bottom line, glad you had a great experience, you are one of the few lucky ones

[@GuyYouWannaKnow]

@@txaggievet Did you have a bad experience on a Disney Cruise recently or this statement mainly related to the parks?

[@martywallace4156]

I have been on many Disney Cruises. Every one of them have been spectacular! Until this last one March 22. So many changes! I absolutely agreed with the food changes. Cabanas was so much cleaner and moved much more efficiently than when we just served ourselves. The portions given are actually regular sized portions , but everyone who cruises is use to pigging out 24/7! The ice cream station was so clean I even went back for more! Now here is what I did not like! ! The pools had guidelines that just were silly. You stood in line to get in the pool. Then they allowed something like 15 people in the pool for 15-20 minutes, then you get out of the pool and get back in line! That was on the kids side. Over on the adult side, nobody was really in the pool at all!!! Maybe 5-10 people . Total pool bummer. The dinner seating was horrible! Past cruises we have always had 2-4 other people at our table. Great friendships have been created over those dinners! This last cruise we had our own table. The friendship aspect had been taken away at both major junctions of the cruise. The final disappointment was the character meetings….I pretty much have pic of me and every character from at least the 8 cruises where we are hugging or giving a high 5! This cruise people were instructed to stand maybe w-5 feet IN FRONT OF THE CHARACTER!!!! No interaction at all…ever! This was so sad to see those sweet little kids wanting to hug on their favorite character or princess and could not. I know the pandemic changed things, but maybe the changes are a bit to much. I had a horrible time, made no new friends, I pretty much just stayed to myself….it will be a long time before I hit another Disney cruise.

[@Friends46488]

@@martywallace4156 I'm going on my first Disney cruise on a few days. I hope things have gotten better than you described.

[@Lillyscompilations]

Australia late 2023 is having a Disney cruise for the first time! I might be going I'm so excited

[@loelpolo5510]

Great review, on our last cruise, it wasn’t Disney it was another line. We had terrible room attendant and she told us she didn’t like working on that ship, and she did nothing extra for our room and even left our room door open one day when we were out on the island all day. So she basically did nothing to earn a five star rating or an extra tip!!!! She would not even talk to us when we are leaving the ship. And that was our third time on that ship.

[@mariaurrutia7602]

Sorry you had a bad experience. We did our 5th disney cruise in Dec 2021, it was the merrytime cruise. We had a wonderful time and the staff was wonderful. With it happening during the pandemic, some things were different, but that was something we knew would happen, like no popcorn in the theatres :( but we still enjoyed it. Looking forward to when things can finally go back to normal, but in the meantime we just have to accept the way things are for now. We are sailing on the new Disney Wish - cruise number 6 this summer.

[@NixTheNorm]

I'm so glad you had a good time! It gives me hope that this was just an unusual experience. PLEASE reply again after you've been on the Wish. I'd love to hear what you think of it! Thanks for watching, and I hope you'll consider subscribing! :)

[@briaf3370]

Accept the way things are? Haha That why Americans put up with no universal health care, mandatory sick pay ... like all other rich countries have.

[@tomsimpson5317]

Must be nice

[@MisterMikeTexas]

I'm afraid a lot of businesses have a handy excuse in the so-called "pandemic", and I believe the Disney company like others is milking this excuse for all it can get away with to cut costs and increase the bottom line. Many Disney guests are alleging the current CEO is putting the priority on profits over guests, and the ends justifies the means. I got sick of the pandemic excuse after only 6 months.

[@KwproductionINC]

Spot on about youtubers and influencers. They are all Disney apologists and think waiting 5 hours for a popcorn bucket makes sense lol. Not all of us are like that. I appreciate the honesty. It's nice to have another perspective

[@NixTheNorm]

LOL! I saw that about those popcorn buckets a few weeks ago - the ones with Figment. I can't understand that either. Time is money when you are at Disney, and I wouldn't waste five hours in a line for a popcorn bucket when I could be on rides. :) Thanks for watching, and I hope you'll consider subscribing!

[@KwproductionINC]

@@NixTheNorm after that amazing reply how could I not give you a chance doll! Subbed!

[@NixTheNorm]

Aw, thank you!! :)

[@xviolist]

A really insightful, thoughful, and devistating critical review. You have a great talent for writing this kind of stuff! Thank you for the information.

[@kathryncashner3294]

As a veteran of 30 DCL cruises, we've seen the cycles--food and service gets better and then deteriorates. We used to have a favorite server that we requested on each cruise--he was always great and never pressured us. The problem is that the situation is not uniform across the line, and the costs are WAY too high, even when compared to other top notch lines. We started "trying out" other lines several years ago. While there are things that DCL does best, we've also found a lot of good elsewhere and always at a better price than DCL. As 2 adults, we've always felt that the high fares for the first 2 people were underwriting the cost of the kid programming. Will be interesting; our next cruise is an adult only line.

[@mandi3178]

Interesting. We just returned home from our first ever Disney Cruise. It was fantastic and we can't wait to return.

[@tracyadams3863]

Key word “first” cruise. The level of service pre pandemic vs post pandemic is atrocious

[@mycpu2u]

Good for you. Thanks for being honest. Can't wait to see more of your videos. Sounds like you were in between a rock and a hard spot with the food options because of your age. We LOVE Royal Caribbean Cruises' OASIS & QUANTUM class ships for activities outside the teen center.

[@NixTheNorm]

Oh, I want so badly to go on the Oasis! We were supposed to go on it, but they canceled our cruise. Was it as amazing as it looks? Thanks for watching!

[@burningisis]

That is so unfortunate that you experienced this. Some families save for years to be able to afford a Disney cruise, and there are expectations that come with the Disney brand. And empty teen centers, mystery green sauce on food, and pushy waiters just arent what people expect from Disney. I agree that its likely management causing this staff member to practically demand 5 star ratings. However, its likely NOT upper management doing this. Its likely a new lower manager causing this. What happens normally within management is upper management goes "wow, I'm seeing a lot of 3-4 star ratings for your staff, would you care to explain this lower manager?" And in a panic, because the lower manager doesnt know how to manage people and is likely a staff member who thought being the "boss" is the best thing ever, they took their staff into subsequent meetings and berated them. Telling them they HAD to ask for 5 star reviews at every meal or they'd be fired. This kind of browbeating from lower level management really sucks for staff and can cause erratic behaviour until which time that manager is removed. Because their tactics WILL deliver results. However they deliver those results at the cost of the entire customer experience. I'm so sorry this happened to you. Because Disney does have a brand to uphold, and that brand above all else is service.

[@NixTheNorm]

That's so interesting! I didn't know that. Thanks so much for your input. I hope you'll consider subscribing! :)

[@JenniferKlumpp]

One thing that people who have never worked in the service industry should know is that this survey thing is not just Disney. Essentially, at a lot of these businesses, employees/cast members are told flat out "any survey response that isn't a 5 is a 1." Not only is this deeply problematic because of the stress it causes the worker, it means that you never give employees a chance to learn and grow. Returning honest surveys to c/m's would be a million times better for improving the work force than simply forcing them to beg/bully/plead for 5's.

[@eattradetravel]

Thank u for telling the TRUTH, there is just one side of cruising with restrictions right now on KZbin. We can’t even cruise because of the restrictions! Hopefully soon all the restrictions are gone so we can cruise, miss it so much!

[@NixTheNorm]

I know, right? Hope you get on a cruise soon and have a ton of fun!

[@eattradetravel]

@@NixTheNorm Many Celebrations coming soon! Trust me customer service will have no choice but to switch back to being friendly and answering questions like before! They have no choice, cruise ships will go bankrupt without us.

[@susietrader5363]

Your experience is just like ours, sailed into fantasy 12/26-1/3, our first Disney cruise and my 14 year old was bored due to lack of entertainment choices and Vibe being closed almost the entire cruise

[@NixTheNorm]

Good to hear I'm not alone! Maybe I aged out of Disney cruises? Sadness! I don't like thinking that.

[@colesonhenshaw2153]

I was on that exact cruise. Heard through some people that the counselors were all testing positive for covid. Then it spread to the rest of the crew and thats why we couldn’t get off at St. Thomas.

[@RachelSemeson]

@@colesonhenshaw2153 wow glad you were able to get information. I wasn’t told anything. Although I didn’t put forward a lot of effort to ask.

[@livingblackirish7713]

We cruised again in December on Disney for Christmas and it was amazing! Our experience with the cast was excellent as well. We had sailed on Carnival Marti Gras (because it was new) in November and Disney service, food, and entertainment, was as usual above and beyond. Sorry your experience was so different. We will definitely sail Disney again. Sailing Royal Caribbean in July and looking forward to comparing the three.

[@hannahrosereviews5073]

Thank you for this. Your video was very well made and informative. Your English teachers at school must love you!

[@chefginny5863]

We went on one Disney Cruise before the pandemic and had such an awful experience that we will never cruise Disney again. The food was awful, hard to find, the service... asked for cheese on our omelet and told no, that's not possible. That was just an example of our experiences every day. It was too much to even post here.

[@NixTheNorm]

No cheese on your omelet? How strange! I felt the same way about the food. Thanks so much for watching, and I hope you'll consider subscribing! :)

[@TheEthiopianEunuchorn1]

OH MY GOSH NO CHEESE? SOMEONE CALL THE POLICE

[@ghettotrash9459]

@@TheEthiopianEunuchorn1 if I'm paying thousands for my family to take a trip, they can put fucking cheese on my damn eggs.

[@tt2778]

@@ghettotrash9459 and isnt just scrambled eggs w/o cheese... I thought an omlette required cheese

[@Jazzykatt23]

@@TheEthiopianEunuchorn1 when you are paying Disney prices, cheese is not an outrageous request.

[@wigglebolt4079]

Wow, as a Mom I so appreciate your thorough review! Especially regarding the perspective on food and activities. I hope you’re pursuing a journalism degree in the future, you are talented, hard-working, and well spoken!

[@NixTheNorm]

Thank you so much for watching and commenting! I hope you'll consider subscribing! :)

[@larrythomas5588]

This is my first time watching you. I was impressed! It was a very honest and good vlog. I also believe it's more of a management problem. I have never been on Disney I have been on 26 cruises16 since June of 21. I have seen what looks like the staff being overworked because they're understaffed. I've seen this on three different Cruise Lines since the restart. Explore all Cruise Lines don't just listen to other people's criticisms! You may be surprised at what you find/like? Keep up the good work 👏 😎

[@rodjjt7742]

We went on a Disney Cruise (Dream) in 2017. It was great. I do remember one server getting a little pissed we weren't buying drinks each night. That was the only issue really. We might just wait a bit longer before going again. Hopefully things get back to the way it was.

[@NixTheNorm]

I hope so too! :) Thanks for watching, and I hope you'll consider subscribing!

[@KellieFullerSings]

This sounds like a similar experience I had on a Carnival cruise in January 2020 just before the pandemic hit. It was the worst cruise experience I ever had and nothing could make me get on a Carnival ship again. Even though I know that experiences can vary within a cruise line based on the actual ship, after you have a horrible experience it’s really hard to get back with that cruise line again.

[@NixTheNorm]

So true! Thanks for watching, and I hope you'll consider subscribing! :)

[@LPMBMLPM]

Was it by any chance Carnival breeze? I had sailed on it in June 2019 and had many problems

[@AbigailsCorner4444]

That's so interesting. I've been on Carnival right before the pandemic, and I had a blast! I understand that pepple have different experiences though.

[@preppygrwmslove]

I was on this cruise, and do NOT get the wrong idea from this… it’s was spectacular and I really hope this person tries out Disney wish cause I’m almost positive they’ll enjoy it! Disney cruises are some of the best!

[@NixTheNorm]

I'm SO glad you enjoyed the Wish! It looks absolutely beautiful!

[@brianmiller3710]

I just finished my 16th Disney Cruise which we also did our Disney Fairytale Wedding onboard with just my bride and I. The Captain married us and we both absolutely LOVED this cruise!!!! Everyone was terrific and so nice! I really think you shouldn’t judge all of DCL by this one experience.

[@NixTheNorm]

CONGRATULATIONS!!!!!!!! How amazing to be married on a cruise! I'm so glad it was a good experience! Thanks for watching, and I hope you'll consider subscribing! :)

[@robbinw2616]

I was just looking to book a Disney cruise. So glad I watched this first. I have never been on a cruise and thought Disney had to be the best first cruise. Thanks for sharing.

[@VikPaints]

Disney ships always look beautiful in a classic style but that's where my interest ends. Over priced and playing heavily on customer brand loyalty, they're not for me.

[@NixTheNorm]

Yes, I agree - they are beautiful. I just posted a full ship tour of the Dream, and it just looks so classic. Not like a giant floating city like a lot of other ships. But yeah - they are crazy expensive. Thanks for watching, and I hope you'll consider subscribing!

[@alexanderjohnson8333]

I did a Disney cruise last august and it was my third. It was spectacular service, entertainment and food as always. I’m sorry you had a bad experience, but I think this is a rare case and absolutely not the norm.

[@ryanfinch9281]

It's sad to see the cooperate monster that disney has become. We even turned down going to Disneyland our first time in California as it just felt like a money vacuum. Thank you for a thorough and very perceptive review.

[@brain8484]

its just a theme park , they need to get over themselves. Most people are miserable after about 30 mins after entering the park.

[@jessmcvicker683]

My hubby and I went on the Dream in 2018 and we thought the food in the dining room was blah and even being the 2nd dinner we still felt rushed and if we didn't like something we weren't offered to get something else the food overall just didnt feel disney like we expected and obviously should be. It's sad to say though the room service food was better. We also thought as adults theirs to many alcohol places on the ship and not enough to do for people that don't sit and drink all the time. It would have been nice to have a place just for adults to play bingo or some slots anytime.

[@BeautifulWaterWeaver]

Gotta say, I'm not incredibly surprised. I have had a few bad experiences in the parks with cast members not being polite. I'm disabled and they tend to act like that's a burden to them. I've even been told that they "don't cater to wheelchairs" (exact quote) before when all I asked is if there was a spot for people like me to go to so we could see the parade. Because, of course, people stand in front of us every time and block our views. I've never been too impressed with the people there.

[@jeffa7671]

Don’t judge a cruise line by a 3 night cruise. Those are the worst cruises to take.

[@NixTheNorm]

I think you're right. 3-nights barely gave us time to settle in. Thanks for watching!

[@bridgettrojas]

Hey! So sorry that you did not have a good time. That makes me so sad. I just got off of the Dream a few weeks ago. The service was different, but I feel like I had a better experience than you did. I really hope that if you do go on another cruise, you will have a better time. Whether it be disney or not. Sending you love and magic!

[@jeffyguns4263]

We just came back from a 7 night Eastern Caribbean that turned into a Western Itinerary due to the COVID pandemic. We were a little upset but got over it. This was our 10th Disney cruise. We must of been blessed because we had the best service ever!!!! The food was very good but didn't have everything at Cabana's that we were used to pre pandemic. Going on an Alaskan Disney cruise in September and a Mexican Rivera Cruise next February. We have cruised with Celebrity, Royal Caribbean, and Carnival. Disney is hands down the best in the business when it comes to family cruising. I bet if you venture out, you and your family will be throughly disappointed.

[@NixTheNorm]

I'm a huge fan of NCL now. But I'm SO happy that you've been loving Disney and had great experiences!

[@VWstudioslego]

I think you just got unlucky with your cruise. I’ve been on over 13 Disney Cruises, 2 of which during the pandemic and had an amazing and magical time on every single one! And whenever I get off a Disney Cruise, I just can’t wait for the next!

[@NixTheNorm]

13?? Wow! Maybe it was just a bad one, then. You would definitely know - you're a pro!

[@marykay8587]

Dayum! 13??? My dream is to even get one my first Disney cruise 🥰

[@NixTheNorm]

So true, @Anastasia'sSecret! And they are so much more expensive than other cruises.

[@NixTheNorm]

I hope you get on one soon, @SoothingRelaxingSounds!

[@NixTheNorm]

@MaryKay, I am truly fortunate to have had the experience. It's really costly. I think that's why I wanted to post this. Because if someone finally gets to take one, I just don't know if right now they'd get Disney at their very best. But I'm really hoping things get back to normal. :)

[@TasteofRetirement]

Never been on Disney cruise out of our 30+ cruises that we have been on. Curious of the 'bullying' that you encountered with your server. I was hoping one day we can get on a Disney cruise. But now...

[@NixTheNorm]

As I mention in the video - it was more like badgering and lecturing from the cast member. The BULLYING I think is what the poor cast member must have been getting from upper management - because there had to be a reason he was pressuring us so relentlessly for a five-star review. I felt badly for him. Too much pressure on him!

[@brandonbarna8641]

@nix the norm, The problem is not just the pandemic. They laid off alot of their legacy crew/cast members when pandemic started and now the replacements take time to learn the Disney way. I've experienced this on multiple Disney cruises. Especially before a repositioning, or after a new ship is launched. They shuffle the best crew to the newest ships and train on the smaller ships. Ask any of the crew and they will say it's a more close knit family atmosphere for the crew on the smaller ships and then a free for all based on departments and managers on larger newer ships. The survey question about pressured to give a good rating has been there for decades.

[@jessicaplasencia9490]

I would have to agree we just got back from the Disney Dream and the food was horrible!!!! We were all super disappointed.

[@planner722]

Cruising in general has been on a constant downgrade for the last 20 years. The food, even on the cheap cruises in the general dining room, use to include lobster and high quality steak and other dishes at every meal. We went on a Disney Cruise about 15 years ago, and I can say that comparing it to other cruise lines from 20 years ago had noticeable difference. With the pandemic this has accelerated unfortunately. That’s why we have stopped cruising for now and will do land vacations for a while.

[@frannnc6283]

I wanted to immediately hate on this but after watching it made me open my mind to how things are now. I’ve been on 10 disney cruises. I proposed to wife on one and even got married on another. I suppose things have just changed since Covid. I will say I’m no stranger to changing waiters or tables. If I don’t like em I change. Not to sound pretentious just simply want my vacation to go well. We haven’t been since Covid and don’t plan on it until the stupid mask stuff ends.

[@NixTheNorm]

That's so cool to get engaged AND married on a Disney cruise!! I bet it was unforgettable. :) Thanks for watching!

[@frannnc6283]

@@NixTheNorm that’s awesome! Thank you for your honest content!

[@NixTheNorm]

You're welcome! :)

[@princessriley3335]

Nps metrics are down all across the board with all companies due to restrictions from the pandemic and those restrictions require employees to be more authoritative and also in some cases require guests to not overindulge so much in food bc remember we’re also short in the kitchen. Disney cut out any foods off menus that require cast to cross paths in the kitchen. This won’t last. It’s a temporary upset in the industry.

[@mindyschocolate]

Weird. I had no issues with my app when I went last month. Cast members were awesome. Sorry about the kids clubs, but they were definitely trying to keep the number of kids in there low. In the Oceaneer Club kids could only stay for 90 min and had to make an appointment. As for the reviews, it’s terrible but anything other than a five star can result in them being fired. If they aren’t doing anything to achieve five stars, please tell them so they can earn those five stars. I agree management is putting a lot of pressure on these servers to get five stars. I’m also intrigued one cruise out of all the trips you’ve taken and you swear you’re done with Disney cruises? Lol. Don’t go on a Carnival cruise if this one disappointed you. I love kids and their videos.

[@NixTheNorm]

Yeah - I've heard that about Carnival. But thanks for your warning! :)

[@Starchild2939]

I was on Royal Caribbean last week and got the same speech from my head waiter and a few other crew members during the week. When I was filling out the survey they also asked if we were pressured to score a certain way by anyone.

[@daniellep5593]

Same here!

[@stephanienoblet8503]

I remember when I was a kid we went on the big red boat it was a Disney cruise but they had loony toon characters instead of Disney it was fun