Buyers beware! Asus ROG Ally dock issues and discussion

[@darluok23]

I had the same issue with the ROG Charging Dock. It was charging the device but no video output. The issue was caused by the USB-C cable that was designed for charging only, does not get the video through. I purchased a proper cable and has been enjoying it ever since,

[@KablethaKiid]

Thank you Mr. Handsy McHandy Hands!

[@xHIGHBALLERx]

The Steam deck official dock with a 100w charger works great. 30w turbo mode and that dock supports 1440p/120hz

[@xTGx]

Doesn't really fit the Ally though.

[@sfb7884]

And you don't get 12p on the deck....please

[@JoshuaFeliz]

they fixed the power draw for the docks.

[@ChristopherToro]

Jsaux 5 in 1 dock works great with the Ally, getting 1080p 120hz, went through the same thing with Steam Deck the first 6 months. Docks are a hit or miss, you need high bandwidth usb c cables if you’re going to dock a gaming Pc like Steam deck and Ally. I think it’s an internal mass production and quality control issue, pretty much all of the above.

[@juliox9]

hi, 1 month later i just need to ask, still is working fine, would you reccomend it and do you have the link where you got it please

[@thelankylemur994]

Gotta say that my cables worked flawlessly and the mini dock is awesome for hooking up to crappy hotel tvs. My main gripe is that the plug-dock doesn't have an RJ45/Ethernet jack.

[@isaacstorey3689]

Can you use an external drive while charging ?

[@starvr]

I have a Benazcap 7 in 1 dock on my ally, the only problem I've have is new drivers downloaded by armoury Crate stops it from recognizing external monitors, before installing them I can use my monitor, as soon as the updates installed no external monitor.

[@matthewhardwick8208]

I got the Jsaux 12 in 1 docking station. It has a lot of great functionality with the most ports. But bear in mind you need to get a 100W charger to take advantage of 30W Turbo Mode on the ROG Ally. It only goes up to 25W if you're using the charger that came with your Ally in the box. And I had trouble displaying at 120 Hz on my TV so you might need to lower it to 60 Hz. But overall it works great with a little bit of troubleshooting here and there.

[@hamilton9479]

I would love to buy the Ally but as a pensioner, I am worried about getting a dud and having all the additional hassle of changing it or whatever. It does seem that they have major quality control issues at the moment and I've not been impressed by their response to issues.

[@knightmareking1342]

I'm having connection issues seems to disconnect at random and when I game it keeps taking me out of full screen it's wack!

[@maboo2008]

Thanks for the insight. My dock cable just died after 3 days of use with no issues. Like you mentioned, quality control is horrendous and the amount of customers like us with the same issue is alarming.

[@TorJamesFaulkner]

Thank you for this, very helpful.

[@juliox9]

The cable thing for me is how the package is, for anybody that has it you notice how bended it comes right

[@theawsomeonenumber3]

I stumbled upon an HP Thunderbolt Dock 120W. I’ve been using it with my ally and after I installed the HP drivers it’s been working perfectly with my 1440 144 monitor and I can play MW2 flawlessly. I even have a 4TB drive connected with the more intensive games I don’t plan on having on the go.

[@ImTheCodGoblin]

How? I didn’t think the ROG Ally supported Thunderbolt 3?

[@theawsomeonenumber3]

@@ImTheCodGoblin it doesn’t but it still works as any other usbc dock i guess.

[@sinsparanoia6133]

I have a j5 create model JCD373 it’s only rated to 60 watts but it works great on my ally gives me 120 hz 1080 p output bought it on bestbuy just no turbo 30 watts

[@volcalstone]

Yeah the dock situation is ridiculous right now. It seems like ASUS is changing things around to make sure that only their official dock works for 30W. I used to work for 30W with the official charger if I made sure to plug it in prior to turning it now. Now with the most recent bios update along with the AC update I can't do that anymore. Their official dock didn't work for me either. It was actually worse than the official dock. Anyways I finally got my clear TPU case from Amazon today. For the most part I like it but I do wish they would've went in front of the bumper buttons as well to connect the full case. Also the case is close to the B button that I might just mod the case as I don't think it will affect the case much. I'm glad I got more grip now while playing even though it does add weight to it. I still have one more full silicone case coming soon. I'll see how that goes as I'm not really the best fan of those kinds of cases.

[@Patrick-tw7nr]

I just returned my Asus dock. Going to wait a few more months to see if any other options become available

[@RUHappyATM]

Currently looking at these stands. I suspect most will not be able to accommodate the upcoming Legion Go or anything bigger than the Ally. Most appear to have a "short" USB-C cable.

[@Witsahandleforus]

I'm having an issue were my dock won't mirror screens I'm only seeing a picture on the tv not my ally and I want too see both screens I tried projection mode and tried too change it and it won't change

[@destruxandexploze2552]

The official dock has been ok with the exception of Dolby Atmos Home Theater not working. (Also you can just get a USB hub to fix the lack of USBs on the official dock) I’m having a crap ton of issues with other docks. Edges are cropped out, audio constantly going in and out, games running slow. I paid a lot for the JSAUX HDMI 2.1 dock too!

[@heisenbergh817]

Most Docks can use 120hz 1080p, just disable GPU Scaling in the Driver

[@tommyhawk2065]

Beware of the Ugreen one as well. On paper they claim it supports 100w PD but after connecting an official ROG 100w charger to it, Ally still complains insufficient power.

[@Christian-js2wv]

I don’t even wanna dock mine. That handheld screen is too good.

[@Stunnaz84]

Well it outputs at 4k so you don't necessarily have to miss out on a good visual

[@DSJOO7.]

JSAUX RGB Docking 12-in-1 I get 165 HZ on one monitor and 144hz on the second and I get 30w turbo mod this is the best one out

[@ying27]

Hey! Thanks for the video! I plan to buy this dock to replace my genki covert dock. Can you confirm me if this dock works well with the steam deck and also the nintendo switch?

[@kostadinosbalou9664]

Hello guys. Can I ask a question? My dock works ok with an lg monitor ultragear 165hz 1440p. But the problem is that I can’t change from window settings the refresh rate. It is always on 60hz. Do we have a solution?

[@acsa6665]

I've tested different after market docking stations and they all have 1080p 60Hz, only one i know is certified by Asus 4k 60Hz is the Ibroz Ally Docking station

[@arturovega1730]

so the cable is faulty on the ASUS fist party dock? I cant game for more than 20 minutes on my monitor before it blacks out and goes back handheld mode. I'll be running over watch on high settings and it'll still do it.

[@theepidemicpro2]

Suggestion use a USB 2.O multi dock for the rog to give you more USB ports especially of you have a Bluetooth Dongle for mouse and keyboard

[@jakehazel3011]

thanks

[@fairplayer916]

I've just opted to not use the SD card reader. I'd say that's the one unacceptable thing about the ally. But other then that I love it. Also while it's a generic brand, you can get hard rubber cases for the ally now. I have one with a baked in kickstand and I love it

[@BstizzyBelieves]

Don't....mine just went

[@jjayala]

I just got one. I love it. So I'm getting a dongle hub. And I don't care. I care that they advertised a feature that doesn't work and will always keep my eye on Asus in the future (I'm not a pc person) but I don't care that I'll have a dangle hub. It is awesome to have this in my hands coming from a switch and clouder.

[@noticeddamian]

Had a Reddit notification from someone that explained that when he sent his ally back for problems with his sd card reader he got a refund before anyone had a chance to look into it (fix the problem),that may mean ASUs may be looking to recall the ally especially with the amount of people that have been affected by the sd card issue.

[@naishipman9964]

Please, no cause I want to buy it

[@liamseekins9488]

​@@naishipman9964Waiting for recall may give you the best experience possible

[@PANCHO15108]

@@naishipman9964 You Should want them, to recall it. They can fix it then release them again but fixed.

[@everythinggucci3692]

I recently brought the ugreen 6 in 1 and I get 1080p 120hz using a hdmi 2.0

[@Norcalracer5150]

Turbo mode?

[@everythinggucci3692]

@@Norcalracer5150 any mode.

[@everythinggucci3692]

@@Norcalracer5150 if you have this dock I recommend checking your windows display settings and HDMI cable is 2.0

[@kylegardiner3901]

mine worked on one of those $20 docks until one day it didnt. I bought another and it still isnt working on the new dock im wondering now if it was an update that i got the other day

[@Yama-qb8yv]

If you use a 100 watt charger instead of the 65 watt charger, the dock will let you run the ally at 30 watts! It pulls power from the charger to run the usb cables and hdmi out. It works on all docks. Give it a shot!

[@alhassan_7]

and that saves the battery?

[@bender-pe1on]

Haven't had any issues had a week but cant get my ps5 controller to work wirerless

[@FangerZero]

I have the GPD Win4 myself, and I love it. It has a few issues I guess, but I'm SUPER happy w/ it. Physical Keyboard in a portable can't be beat, yeah it's pricey at $1,000 but it's a small company and they were doing portables prior to steam.

[@DatBoyHex]

I own a JSAUX dock and a 100w cable. Worked extremely well on a TV. I had a much better docked experience compared to the steam deck so far. Which is what spurred me to trade in my steam deck. I can check if it can go 120hz for you! Edit: No 120hz sadly.

[@XaviBits]

What model is?

[@DatBoyHex]

@XaviBits So, I just checked. It cannot do 120 hz sadly.

[@YelNatSttocS]

@@DatBoyHex I have the 11-in-1 Multi-Function USB-C Docking Station HB1101 and my monitor can have a 144hz (xiaomi) and 240hz(rog). What model do you have?

[@DatBoyHex]

I have the base JSAUX model. I think 5 in 1 but I believe the issue is the HDMI cord I was using.

[@YelNatSttocS]

it is a hit or miss on ROG cable. I usually get a 3rd party cable if the stock cable did not work.

[@lewisbloomer5044]

My rog dock is the same I can get video output but no charge going to the device any help of that issue?

[@MrZtboohoo1]

So is the dock just no good or is the cable? I have the ROG Charger dock as well and just tried plugging into the HDMI and nothing works

[@MrBenkenove]

My SD card reader died and the vibration can get loud sometimes :/

[@Jaystarkss]

Hi! I have one question, i wanna use this rog Charger Dock with a portable monitor that's 1080P 144hz and supports freesync. Will this dock be able to support freesync between the Ally and my portable monitor? I have another dock that is almost perfect. It gives me 30w turbo, HDMI port, 4k/60hz 1080p/120hz, and lots of other ports, but then freesync is not available in the AMD settings on the Ally. But if i connect the Ally straight to the monitor via USB-C, i get the freesync option in the AMD software. So i know the dock won't let the freesync data pass thru it... Will this dock let pass freesync thru it?

[@kyrelparker2328]

When I plug in my official doc it’s not playing the volume on the monitor even when I go in the setting and manually select it anything I could possibly do , thanks!

[@nthnglsn]

Darn I just bought one. Was on sale for 30 bucks. I guess this is why it's discounted 50%

[@roomierfatback]

I got a j5 create JCD401 dock, which allows 85 watt pass through. I only get 25 watt turbo from it. I have a love-hate relationship with it.

[@ominousview]

You actually get the 30W turbo mode performance if you use the real time monitor you'll see this, Watts stay at 30w and you get the 43+W boosts

[@nene-nyaa]

i have to rma my ally at the moment gpu keeps failing in games, hopefully my next one i get works perfectly as i purposely chose the ally for my trip overseas at the end of the year, hopefully the dock will be available here soon as i want to grab that too, asus really needs to step up the qa a tad as these issues are seeming a little too common

[@pixel1419]

ASUS customer service/tech support is bad, I my recent experience. I ended up figuring out my issue myself

[@Ninjatoine]

I have this same dock 0 issues sorry you've gotten a dud, but my cable is working fine everywhere, after watching i've plugged into all sorts of devices and haven't had issues.

[@theepidemicpro2]

My Rog Ally Charging Dock it's messes with the graphics and output settings mines works but the 3rd party dock works better it allows me to duplicate screen and doesn't force me to the 2nd screen that your trying to use say a TV or monitor

[@LoafyPhung-vy7jn]

My experience with the ROG ally extreme has been ass with the dock. All lag

[@roadsidebong6333]

I cant get audio jack headset mics to work and gamepad also does not fully work.

[@fnggaming89]

My rog crashes when docked..idk it happens whenever it wants to ..2 times last night and 1x today...doesn't crash in handheld but when i wanna blow a game up that im playing on the monitor it'll play and lets say 30mins later ill get a freeze and have to turn the rog off

[@SirWedgie]

The HDMI port on my dock bit the dust after a couple weeks :(

[@atmphil1]

I have 3 docks and nun of them work.

[@RGSPro]

This Asus charge dock was completely crap. It couldn't output to my ultrawide monitor- zip, zilch even with custom resolutions. It only worked on 16x9 displays for me. Valve dock worked fine on the ally.

[@reiki2165]

I got the baseus dock. It works but i dont play hard on it on a monitor since i use SD card slot. I dont want to fry memory card

[@ChillCollins616]

the rog dock is so beast , absolutely love it. I haven't had a single issue, and it's been great.

[@reklawpeels]

where do you get the stand for the Ally?

[@BstizzyBelieves]

Wow my cable literally isnt working either. The cables are like those generic 711 phone chargers that dont last

[@theepidemicpro2]

I have a rog ally and steam deck I have a dock that gives me HD with thr Apower PS5 hdmi cable and it gives the rog ally 30w turbo

[@MobileDecay]

I got the dock. I can't get 120hz with rsr enabled. If you enable it in the Amd software then you have to disable it there too.

[@Stunnaz84]

You have to make sure your HDMI is 2.0 if you have a series x or ps5 the stock hdmi they come with are 2.0

[@X862go]

most docks only do 60hz 120 cost money also the tv needs to 120hz most tv are NOT 120hz it might say 120fps on screen but that just a reading .

[@PANCHO15108]

Steam Deck dock does 120hz up to 1440p.

[@str8dapper]

If i plug my zenscreen and rog into dock it will not power monitor but rog directly no problem

[@pangtundure]

Brother i feel your asus Quality control issues, my HDMI port died on my $1900 laptop after 8 months

[@goldfingerhardcore]

I am struggling to find a good carrying case for my ROG Ally here in Europe.

[@fillerbunnyninjashark271]

You can't get the one Asus released for it?

[@brennanhornaman9727]

Baseus 6-in-1 Docking Station I get 1080 144hz perfect

[@Orlopez84]

Model number of wall charger

[@salsachevy1]

I also own the JSAUX dock. When I connect a 65w charger it only does Turbo at 25. When I plug in 100 watt cable and brick I get full power Turbo 30 and 1080p 120hz

[@isaacstorey3689]

Does it work with an external ssd

[@Ceejaefn1]

Hi why does my rog ally screen go black when I plug in hdmi? Only shows display on the monitor please help

[@MapaMundi-YT]

Most likely that has to do in the "external display" options in the settings. Could be that your system is set to "external dispaly only" which makes the screen in the device go dark and only send video signal to the external display. This setting is used by those people who connect a laptop to an external display and want to keep the laptop closed. I use my Ally in this setting that is why I comment on this. Hope this helps.

[@Ceejaefn1]

@@MapaMundi-YT thank you yeah you’re completely right this was the case and I’ve managed to fix it now

[@SuperBROKEN81]

Wires hold a memory.........Fold them back up....

[@joshuarupert1116]

It's f****** amazing when you can get a game to play… it's so f****** difficult. It will say the game is running yet. Will not show the f****** game??? yet You can hear all the sounds and that's before I hook it up to the t. V.. hook it up to tv impossible to change aspect ratio

[@X862go]

i prefer the rog ally the steam deck charger is to weak to power a keyboard mouse and screen !

[@tag89]

Ive sunk 500 odd bucks into trying to utilise the rog ally with a freesync capable monitor. Essentially wont enable freesync. Such a piece of crap.

[@Eltigre0606]

İf i can find a dock that can do120 (not asus dock) with ethernet my problem is solved

[@BstizzyBelieves]

Ally is amazing the dock sucks

[@AllyHollic]

I can tell you why people come to your videos and hate on you. There's definitely your clickbait titles lmao

[@wordwariii687]

That only works for ROG MOBILE PHONE 🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣

[@heisenbergh817]

Most Docks can use 120hz 1080p, just disable GPU Scaling in the Driver.

[@Alt-mb3uc]

FYI: You can also plug a USB Flash drive into the middle USB-A port if you want extra drive space.

[@isaacstorey3689]

Thank you and external ssd ?

[@NoonMight]

Closest bestbuy around tilamook would’ve been like roseberg or Eugene 😂