BYTE BREAKFAST | Self-service experiences

There’s more to self-service CX than just creating a knowledge base or rolling out a chatbot. To truly deliver for customers, brands need to deploy self-service as an integral part of an omni-channel experience.
In this online panel event, we’ll be chatting to CX specialists about digital deflection, the role of new tech such as AI and automation, and some of the challenges they’ve faced on their self-serve journey.