Canceling a Flight - SNL

[@johnchessant3012]

"we are trained to say no and see if people just accept it, but I see that you won't so I'll transfer you to someone who can assist" LMAO

[@InvisibleRen]

This is so accurate, I learned after working through some trauma and self-esteem issues. You’d be surprised how many unfair “policies” don’t apply if you refuse to accept them even once.

[@T123456788]

This is also United Healthcare's main health insurance claim evaluation policy as well.

[@youseriosclark]

This is Fios as well!

[@nadiashireensiddiqi]

Jake Gyllenhaal and Ben Stiller are my favorite SNL character actors. :) Love him for standing upto Taylor Swift. Refund specialist in training … wifi on your flight… 16.99 Hudson News… Mr. Cream. Very well; please hold: Greeting from South, West… North and East Refund Now…

[@m.daniellagreen9856]

The accuracy 😂😂😂😂😂

[@thefob9675]

He always got transferred immediately and didn't lose the line once. I think this depicts one of the better instances of an airline customer service call.

[@spicyyypeppers]

This was the comment I was looking for 😂 i was genuinely impressed by how quickly he got his refund

[@roguishpaladin]

Heck, he even got his bag (that wasn't his) back! They did better than Air Canada did for me!

[@RobbyRockaholic]

It’s hell I spent 1400$ one time to make a one way flight. Their communication error and .. I don’t think they actually offer refunds

[@CBrad052109]

Hahahahaha

[@calisongbird]

*lose

[@Tiniestwombat]

I've lived this. This isn't a sketch. This is reality.

[@JRZTT]

It would be more realistic if the wait time between the call is at least 2 mins minimum for me XD

[@Trevor_Spinelli]

@@JRZTTimagine they cut to other skits and this was just running while he was waiting lol.

[@JRZTT]

@@Trevor_Spinelli THIS

[@PerkyGothWriter]

​@@Trevor_Spinelli 😂👍

[@zwsh89]

Yea, lol, who’s the audience for this? Is there anyone alive who’d find this more funny than triggering?

[@therealrates]

Jake is so good. That was 6 minutes and the dude didn't break out of the character.

[@midnighttrain7844]

he needs play a whole movie of this charactor

[@OhtheSuffering]

Should’ve had Kieran Culkin make a cameo as the guy still trying to cancel Spectrum.

[@A.H._]

okay now THAT would’va been funny as hell

[@msbock68]

I tried to cancel spectrum for 2 months! That ain’t no joke!

[@___beyondhorizon4664]

I think that's why spectrum is always hiring customer service agent, even the pay is $40k / month. The job posting is daily

[@___beyondhorizon4664]

​@@msbock68just tell them you are leaving the country

[@merryindiana2754]

They’ve gone to the well once too often. Kieran Culkin versus Spectrum was hilarious. This was just lame. I did like Bowen Yang as a SunGod of some sort.

[@maryschroeder1533]

The way Mikey delivered that "No?....." really got me.

[@calibby85]

I love that they managed to get every single cast member in this sketch lol

[@sweepingdenver]

Right? I can't think of many or maybe even any other skits that have ever pulled that off.

[@wahucordero8115]

@@sweepingdenver Rap Song got everyone too

[@anju5124]

No. Marcello wasn't in this, right?

[@LordBigSlime]

@@anju5124 Or Chloe Troast :(

[@charlesevanshughes3638]

@@sweepingdenver The Falconer: Time Travel is probably their biggest cast ever

[@ba8501]

Lol a warm Dasani for $16.99 from Hudson news sounds about right.😂😂😂

[@JiFan]

The word "warm" turned me off immensely even before the price did 😂

[@iamzelle90]

😂

[@ZeroShadow1998]

This is exactly what it feels like to cancel a flight at Southwest. This is not a sketch, it's a documentary.

[@garydodson6737]

After dealing with Frontier's awful "customer service," I'll take Southwest all day.

[@TheHoustonerica]

Don’t get me started on the std that is Spirit

[@NCandHR]

Or you could do it online and it takes five seconds and you get to keep your credit for a full year. I’ve had no trouble at all.

[@NCandHR]

@@garydodson6737frontier and spirit are on my- don’t even look at their prices just don’t even consider them an option! Never Again!

[@BruceMilpitas]

Come on! It’s SNL. Have some fun. Canceling a flight couldn’t be easier nowadays.

[@lavenberry]

Looks like SNL are doing documentaries. The accuracy is uncanny. "Stand-by means standing by the bathrooms" 🤣🤣

[@michaelhooper8951]

Oh yeah, I remember all those times I flew standby and I was literally forced to stand by the bathrooms. This was just like a documentary of those experiences that I'm sure many other people have had as well!

[@chrisr8159]

“Absulusly” -Heidi 🤣😂🤣😂

[@earld1403]

They got ALL of the cast members in this skit - great way to wrap up the season

[@laalaa99stl]

"Like riding a city bus" captures the Southwest ethos pretty well.

[@mattier.9095]

Yes 👍🏽

[@Ilgenuit]

Then what is Allegiant?

[@ktime2037]

Believe it or not, riding a city bus is more comfortable than flying in an economy

[@averytubestudios]

What’s Frontier? Or Spirit? Greyhound?!

[@chrisortencio]

Any economy flight is basically a bus with wings

[@gia345]

“I am both South and West” took me out 😂

[@positivelastaction3957]

The joke about wanting more leg room and then suggesting to fly a different airline was so basic yet really funny.

[@leif1075]

Why basic?

[@michigan2400]

​@@leif1075 was hilarious 😂😂

[@melindalavender5974]

"brief 200 question survery" Lol

[@michaeleverett2597]

"I'm both South and West"...Bowen is such a Goofball. You gotta love him.

[@willmac623]

he's making fun of non-binary lmao

[@grammar_shark]

You know, he's just saying that lines that someone else, who is smarter and more creative than him, wrote for him to say.

[@willmac623]

@@grammar_shark You know, he is saying the lines

[@tejaswoman]

​@@grammar_sharkI can see who doesn't know Bowen Yang started out on the writing staff and therefore is perfectly capable of having written his lines himself.

[@amynelson6264]

Nope @@grammar_shark . Bowen is brilliant in every way. And lets just talk about the superhuman strength of his delivery. And you don't have to tear down an actor just to build up a writer. They can both be great.

[@Kenzie_Hill]

Chloe's part with the recorded number, fast and super long. Jake G nailed the emotion! 😂😂

[@batgurrl]

Jake’s facial expressions were subtle but hilarious. Excellent cancellation parody. More like a documentary. Bowen and Kenan coming in at the end was perfection

[@musicloverchicago437]

Contrary to this hit piece on Southwest, the Points Guy says "Southwest Airlines has one of the most generous cancellation policies, regardless of the fare type. As long as you cancel at least 10 minutes before your flight's scheduled departure time, there is no fee to cancel your reservation, whether it is a paid fare or one booked on points. While you'll end up with a travel credit for the amount paid if you cancel a paid fare, Southwest won't deduct any fees from that voucher. Also, if you booked using Southwest points, the airline will immediately return them to your account with no fees." This isn't the case with every airline.

[@Realitycheck18]

I was wondering the same. I once couldn't travel as I was literally hospitalized for a medical emergency and I submitted refund claim with United Airlines. I had attached everything from my doctor's note to the hospital receipts and all I got was a 3 line response that I was not eligible. After 3 hours being on hold, the representative said they've deemed my medical condition wasn't considered to be critical enough to approve a refund. Which means I could have traveled and I chose to not travel, as per the airlines. In southwest I once cancelled just because I decided I'll travel later and I got it as travel credits which I was able to use more than 18 months later. In terms of cancellations and rebooking Southwest is literally a saint in comparison to others.

[@adamgh0]

@@Realitycheck18 What was the medical condition so desperately serious that you couldn't board a plane?

[@Mulbert]

​@@adamgh0 How is that any of your business?

[@thelostcosmonaut5555]

​@Realitycheck18 yeah my GF was sick as a dog and Frontier basically told us "tough sh*t" and I had to book a whole new flight without a refund.

[@Tarantulisimo]

"GOOD NEWS - YOUR REFUND HAS BEEN ISSUED (minus a $75 cancellation fee & a $200 rebooking charge)...." LMFAO so true

[@tnmfaniel06ify]

Swa doesnt charge a cancelation fee

[@tnmfaniel06ify]

Or to rebook

[@kirstenvillanueva7350]

Tell me you don’t fly southwest without telling me you don’t fly Southwest.. there are no fees

[@markferraresi8789]

@@tnmfaniel06ify This sketch (while still funny) feels like it's 20 years too late. It's super easy to book, cancel, etc. online.

[@natebyrdjr.3793]

😂😂😂😂😂

[@briannarenni]

2:46 She really put her finger on the mousepad and transferred him 😭

[@shahartley]

"Am I speaking with VAGINALd Cream?" LMFAO

[@tylerhackner9731]

That got me 😂

[@MusicClips2000]

They should make every effort to make vaginal happy.

[@tenacious-e3o]

you’re so pretty 🤩

[@slackerman9758]

lol, imagine if your name is Reggie and you are still in school.

[@sherlock_1]

I hope that was a reference to the ESPN classics!

[@A_cord_of_3strands]

I used to worked in an airlines refund department. This is hilarious 😭😂

[@chrisyoung109]

2:55 "I can get you that refund, sir. The question is... what are you going to do for me?" 😂🤪😂 Lowkey that was delivered too perfectly and I love it

[@JJVernig]

That face!

[@blueskyabove4498]

So trueee😭

[@mrlebanon6055]

Mickel always has the best delivery 😂 you should watch the cigarette skit, thank me later

[@siluriantides]

The lip bite lmfao

[@bonniegeppert3912]

The transfer over to Hudson News is classic 😂

[@roykim4718]

"You are being transferred to southwest refund specialist" "Thank you" "In training" "NOoooo" 😂😂😂

[@slkerr7597]

I'm still laughing about that one

[@nadine9847]

Ego & Bowen had me cracking up 😂😂😂😂

[@laalaa99stl]

Was not expecting Bowen as the sun god. But he was a great way to end the sketch!

[@Buckboy2024]

Great costume.

[@tylopez5425]

Have you seen the phone service one? Bowen ends that one too

[@averageday]

spoiler

[@sparkythancztwise]

@@averageday not quite

[@sparkythancztwise]

He was great and that was great, but it wasn't the end. Jake and Kenan ended the sketch.

[@sanjana27007]

This is calling customer service anywhere, not just airlines!!!

[@juleslaabs9808]

Yep

[@jeffryphillipsburns]

This not a comedy skit; it’s a documentary.

[@davidclarke5850]

Hahahahhahahahaa

[@jmbutler5]

bahahahahahahahaha!!😂

[@BahamutBreaker]

So true, sadly.

[@spiritmiracle8032]

KZbin: Archaix

[@spiritmiracle8032]

KZbin channel: Archaix

[@llchapman1234]

I didn't know SNL was doing documentaries. First this, then the Bargatze Washington sketch 😂

[@ramirezproductions0826]

Kenan as that Jamaican bag handler was the one that sent me rolling on the floor 😂

[@musicmaker1311]

😂😂😂😂😂😂😂😂

[@NootsaraTomKomOfficial]

Kenan will always be my favorite cast member.

[@SleepingBooty]

kenan killed me too , so why this bag say jeff...? lol

[@valmacclinchy]

Especially at the end!😂🤣

[@ramirezproductions0826]

@@NootsaraTomKomOfficialMine too 😊

[@margaretsgirl]

I felt stressed out watching this! Have had these conversations more times than I can count. This skit nailed it.

[@ColinFilm]

Bowen's character was the perfect culmination of the madness of this sketch. 😂

[@ajwasp3642]

I didn't think about sharing until Bowens performance.

[@gotgunpowder]

I love how this is just a callback to the Cancelling Cable skit. It even has the same first guy with the weird vocal tic.

[@bobbyrobmaxey]

Jake was not expecting Keenan to come in that hot at the end 😂 genuinely startled

[@MizLaur]

This will be a series. I WANT THIS TO BE A SERIES!!!

[@RobeLifeMusic]

I didn't know SNL did documentaries.

[@canaisyoung3601]

They did before with Kieran Culkin playing a guy trying to cancel his cable connection.

[@musestudio7075]

😂

[@urkiddingme6254]

So good! Adding Bowen in one of his many primo god-characters was icing. "I am both South and West ... Noooo?"

[@CalamityCannon]

The way Ego can make me laugh unexpectedly with a one liner 🥰

[@mlblaca]

The last thing i expected was a DMX quote. Also Jake's reaction at the end was priceless. 🤣

[@Mr.Rgdias]

"We're making flying feel like riding a city bus". They nailed it.

[@muskyoxes]

I don't need to arrive at the bus stop 90 minutes early

[@Mr.Rgdias]

@@muskyoxes well, you don't have bagagge to drop at the check in either. I guess they meant flying has become as uncomfortable as taking a bus.

[@reevesnick]

I thought that was Spirit

[@freudpilled]

4:15 nice callback to mulaney's airport sushi skit (which gyllenhaal guest starred in!!)

[@JessicasMagicalTreasures]

The color of Jake’s sweater is outstanding! 🤷🏻‍♀️😁👏🏼😀

[@devilsfavorite999]

Mulberry

[@MyKingdomForAK9]

​@@devilsfavorite999 Magenta purple, actually. 🙂 (Or, Quinacridone.)☺️

[@ba8501]

I was thinking the same thing! Gorgeous colour.

[@matthewgiancaspro7297]

Canceling cable is one of my all time favorites so glad they made another one

[@anrioelofse7340]

I don't think I would be able to meet Kenan irl without laughing the entire time. He can carry sketches with just facial expressions. SNL GOAT!

[@penny2093]

Jake is such an excellent actor! OMG!

[@ScullyDana]

💯he looks great

[@myghoulishheart]

why'd they choose the airline with literally the best cancellation policies?

[@fridamahalo7989]

This! It's so weirdly inaccurate because SWA is actually really great if you're someone whose travel plans frequently change. Also their reps are so nice. If they pictured literally any other airline it would make sense.

[@sakuraflower7245]

@@fridamahalo7989 It's because Southwest is considered to be a budget airline. They probably thought they could also throw in a few jokes about their unconventional policies in there (no assigned seating, cramped seats, low-end food/beverage service).

[@scopes2228]

Because south west Republican supporters..and they are Democrats..usual each side making the other look bad BS

[@myghoulishheart]

@@PartlySunny74 No.

[@bryanorvisii3589]

Southwest is pretty terrible, never had an experience as bad as with any other. In Austin TX their checked bag line wrapped through the entire airport and outside down to the highway. It took six hours of standing to get to a rep. We were told to stay in line to be rebooked and get comps. When we got there there were none left and they told us to call to get a refund. I was with a huge group with different flight times and we had to fight to get reimbursed, some of us got nothing despite being told they would cover our room. They told us that the baggage belt broke so it wasn’t their fault, but other airlines shared the belt and didn’t have lines wrapping outside the building. Basically claimed they weren’t at fault. The booking to get home was another fiasco with one of our tickets actually being standby resulting in another 7 hour day for a domestic flight. The baggage belt outage according to the airport lasted only 10 minutes and airport staff hand carried luggage. They weren’t staffed for the volume and the amount of bags and tried to say they weren’t at fault. I was looking for info on the situation and online while waiting in line and the same thing happened in Austin a few months prior. They have a terrible on time record and poorly managed. Jokes by the staff doesn’t really make up for poor performance

[@edenglesener3626]

00:53 realistic motel, even has ghost in the back

[@meowzzies]

Still better than dealing with Spirit or Frontier Airlines

[@aaguero]

Absolutely not. Frontier is the worst!

[@danastonerock]

Frontier was great if you fly out of Trenton lol

[@lydianebel8674]

I am losing it. this is so unhinged and perfect 🤣

[@Buckboy2024]

Michael Longfellow is a blast in this!

[@eacomedy]

CAME HERE TO SAY THIS TOO! GOD I LOVE THAT FELLLOW!

[@JIF882]

Which one was he?

[@TheJBirdShow]

LMAO @ "Honestly, still pretty drunk". lol

[@frenchclementine11]

I have literally never experienced any of this with flying southwest and I’ve been flying with them for over a decade now

[@Alan-uk7sb]

I agree. In my experience Southwest is the easiest airline to cancel a flight. You can do it in the app and get a full refund up to an hour before the flight. And the skit is just a repeat and a lot less funny than the original.

[@___beyondhorizon4664]

They need to change it to spirit airline or frontier

[@alexcrawford5350]

Hah, the delayed, overdramatic startled yelling reaction when the guy walks in bringing him a suitcase.

[@jaguarkaboom8967]

reminds me of cancelling cable with keiran culkin. so funny!!!

[@jamesmcinnis208]

Maybe a little too much.

[@cgsonic1968]

"Vaginald Cream" ... I could not stop laughing after that....🤣🤣🤣🤣

[@nannerz1994]

Anytime ego says "cuz I'm black?" I completely lose it

[@superbadisfunny]

It looks like she almost loses it too every time 😂

[@JenningsFilmsinc]

Yea, racist stereotypes are funny

[@nickwheeler5396]

That's every role she's played on the show since she joined the cast. It's just not funny anymore

[@penny2093]

Yep! It’s getting old and not so funny anymore.

[@aquenefreechild8967]

I have actually had a fantastic experience with southwest staff, pretty much every time.

[@michaellucejr.6374]

I love that they did a follow up to the Cancelling Cable skit from a while ago, but it’s still a very funny thing on its own.

[@moggy1989]

3:07 The “absolustely” killed me. 😂

[@esme2199]

jake is so cute lol

[@JLUSinBos]

This is crushingly realistic for EVERY “Customer Service” phone-tag experience! (…but…this 5 minutes was HILARIOUS) 😂

[@Leisure3389]

Also known as AT&T customer service

[@leahlopez824]

So true! They are horrible 😅

[@joniheisenberg]

Blue Cross/Blue Shield.Talked to multiple representatives. Each one progressively worse.

[@karenlindstrom4683]

And verizon in waste management

[@adobeblue4360]

Or Comcast or Bank of America, etc., etc.

[@Dawn737]

That's exactly the comment I wrote under the "canceling cable" skit!

[@TsetsiStoyanova]

They should make this into a series

[@Catherinzsl]

I get that there's more to this episode than wardrobe, so yes, OF COURSE everyone is great and hilarious. But this sweater on JG is fantastic. Love the colour.

[@Salielalala10]

The delivery of "Cause I'm black?" killed me soo funny

[@ClifftonCrowder-yt2gt]

Watched the Spectrum skit like 50 times....this is always accurate and funny...Almost ended up in handcuffs after a call with the electric company last week.

[@MyKingdomForAK9]

All too real, sadly. Was talking to a friend about this last night. Some "customer-service" calls can get heated. 😔😆😄😅🙃

[@SteviesWondersWOW]

I just had the same experience with Xfinity. This skit was cathartic.

[@ClassicBookASMR]

"Hi, it's d'Artagnan" should have got a bigger laugh

[@emmaankvab9687]

I know, right? I needed to pause to laugh

[@Wenixi]

But it's a nice name 😁

[@leif1075]

Why what's the joke..wasnt Udos black recist rant hilarious and shouldve gotten more laughs

[@HannahHooven-he1mn]

No one is talking about the warm water bottle at Hudson News. 😅 So true

[@donaldpump8882]

SNL needs to do more skits with human sacrifice.

[@bobmaynard3589]

🤔😬

[@DGW1952]

To participate in a brief 200 question survey after this call, say "I do not wish to participate". Outstandingly funny.

[@laalaa99stl]

"Vaginald" 😁

[@penpad_bts]

As someone who worked for an airline in college and fly at least once a month, YES. 😂😂

[@joesaviano5049]

Jake, Ego, Kenan, and Bowen 😂😂😂😂

[@rickespi31]

As a former Southwest employee..... this is freaking delirious.

[@schulmaniac]

So far I’ve watched two sketches and both featured Kenan joining the fun at the end. So much fun!

[@ZeroChannelZero]

5:37 Jake's Ted Knight laugh demolished me

[@madelynbroome4094]

Okay, I know I will sound like a bot, but I've actually been constantly shocked by how much joy Southwest has brought into my life. For example, I called them and then hopped in the shower, expecting to wait 50 minutes like other airlines, only to be put on right away with a rep who was willing to help me through the complicated request of changing a passenger on a ticket and wait while I grabbed my towel. The ability to change for free and cancel for a 100% refund up until literally 10 minutes before a flight at the click of a button before a flight is phenomenal. Plus two bags free!? I have lost so much money, time, and years off of my life from the stress of dealing with the other major airlines in the US - from paying for the privilege of having a carry on, to even getting to select a seat, to non-refundable flights, to horrid wait times to reschedule missed legs. I completely respect that folks may have had very different experiences with them, but as someone who flies a couple dozen times a year, Southwest is a dream and is proving that effortless and affordable travel is possible!

[@junedimond1693]

Exactly! I have never had an issue either . Accept last March my bag was lost in Denver - but they had it to me next morning in another State to my hotel. No hidden fees either - what I book and pay that’s it - no surprises at airport. Only airline I will ever fly . Southwest is the best!!!

[@SL-wk6dp]

This is one of the best sketches on SNL

[@AGuyNameDash]

“Still pretty drunk” is the story of our life lol

[@Anonymous-kn7ix]

This sketch is so good because it is such a perfect rendition of how it is to deal with airlines.

[@juleslaabs9808]

Or ATT ......

[@horrordancer541]

The costume department to make Bowen a God is hilarious 😅

[@JW-po1qd]

“Another way we make flying feel like riding a city bus…” lolzzz

[@NCandHR]

Why are they picking on Southwest? When they are the ones that have offered FREE cancellations AND checked bags for years and changes for like all of their history where is American Delta United and all of the bigger ones have always charged change fees?!

[@HotSauce-mn1mp]

Southwest is probably the only ones that agreed. No such thing as bad publicity as some say

[@zacharyhoffman142]

Yeah, they're one of the better ones!

[@Wisdomforthehour]

So funny. I've been through this craziness. Makes you want to pull your hair out. This is hilarious.

[@___beyondhorizon4664]

I have only started flying South West in 2020 since we can't travel abroad. I actually had position experience, maybe because of the pandemic. They changed my flight without delays or charge me cancellation fees without delays. I think people fly south West for the 2 free check bags. It was nice to check my camping gear when i flew to Vegas and continue on to Bryce canyon camping trip. They need to change South West to spirit airline or frontier!!! I worked at Hudson News during Nov/Dec, i still remember the pilots would stop by to buy snacks, their pilots were very friendly even on busy evening, after many flights.

[@pahhaw4251]

Hudson News….OMFG so good!😂😂😂

[@davidl0522]

I have never had an issue changing or canceling a flight with SW.

[@Mistygio]

Omg wait. I’m still laughing about the Cancelling Cable sketch from a few years ago 😂

[@hamadaitzuki4487]

This is just the cancelling cable skit from a couple years ago, but canceling a flight instead

[@Leisure3389]

Yeah so

[@A.H._]

yeah… it’s funny and all but having watched the other one, i definitely didn’t find it as funny.

[@christiandawkins8063]

Yeah, it's called SNL

[@ramirezproductions0826]

So? It’s still funny.

[@Espinozamarcos98]

They do it all the time

[@Ricky19821]

I was waiting for the end like they did with Spectrum 😂 I knew it!

[@The.Lilomay]

Bowie Yang bit have me lost it 😂😂

[@___beyondhorizon4664]

He forgot to mention South West also fly to Cuba 😅

[@alexanderguerrero347]

True story canceling a flight is so hard and they keep the fees

[@allenchang6185]

Exactly the same experience when I tried to cancel my home internet/telephone services lmao hours wasted for simple cancellation 😂

[@francescalittle]

Mikey Day is so perfect in these types of sketches.

[@Oliviasdad1073]

This was actually amusing especially the white black part 😅😂

[@tktoadE]

Well done, SNL, well done!