CAR NINJA Completely SHOCKED

[@charlesdalton985]

"Don't believe the Internet, that's why we're here. We're professionals". There's a ton of wisdom and truth in that statement! Merry Christmas ~ Chuck

[@V10PDTDI]

At my repair shop I don’t accept any parts that the customer brings only original parts from the original manufacturer less chance of not getting the wrong part and plus you should make a profit on selling parts.

[@The-truth-is-valuable.]

It is a "not so true statement" - also... as there is also a world of info out there. Many things that many "professional shops / people and artisans" lie about, would most probably not be found out, was it not for the internet. So, it all depends on the situation. Being overcharged and rippedof, teach you a quick lesson very fast. And yes: many "OE/ OEM" parts "might" not always be that, but it also depends on who you buy from, and the quality. Or if you are, straight-forward, a cheap skate. But reasoning you MUST ONLY buy OEM parts from the "Agents"?? Forget it. Then you obviously don't know enough.

[@pclayton5063]

I worked at a BMW dealership for 14 years but after I retired now I buy all my BMW parts online. You have to know what you're looking at. Check multiple vendors to make sure. I'm constantly amazed that I can buy genuine BMW parts from BMW dealerships online that are much cheaper than my local dealer. Often they're as cheap as the aftermarket parts. I've also had BMW parts fail right out of the box so it's often hit or miss with any new part. When I worked at the dealership we usually always let the customer bring in their own parts as long as they know we would only warranty the installation and not the part. It was not unusual to do a customer part install and then have to turn around and do it again with a genuine part when the customer part failed. So, they get to pay for the installation twice. Those of us that are enthusiasts know what we need and a shop that won't install what I want just loses out on my business. Dealerships generally have corporate rules that guide them but independents don't want to install parts bought elsewhere because it significantly cuts into their profit margin and could end up being a hassle.

[@seikoandora6485]

Well said 👏

[@penrithautoelectrical1942]

9:08 This is why you dont agree to fit customer supplied parts.

[@afamilyoutside]

The look on Johnny's face when he realized he had a tool he needed was priceless. Like a kid in a candy store lol.

[@guzzijack9714]

Being a tool whore and DIY mechanic, I have neat tools that I have bought over the years that just sit around looking neat. When it finally comes to a situation where I need it and it is "the right tool for the right job", it is a most satisfying feeling.

[@RealRickCox]

Oh wow.... I shipped both of my BMW's from Salt Lake City to Ninja a few years ago. He did a GREAT job on both of them. Sad to see this won't be an option for other people now. Jonny is the best BMW mechanic I've ever used and and a truly great guy.

[@talon262]

I can understand Jonny's position and, frankly, I'm surprised Wizard still takes out-of-state customers, because it seems that dealing with customers long-distance (before, during, and after the job, particularly with warranty claims) and with shipper BS is just more trouble than it's worth.

[@retiredandroaming]

Yeah, disappointing to hear this. I'm a German car fan (Audis, Porsches, BMWs so far) but never owned a Mercedes so wanted to try an older Benz but would not buy one unless I could ship it directly to Johnny to go through. Oh well.......I will still enjoy the videos for now.

[@RealRickCox]

@@talon262 I'm sure Wizard is half the price of a Lamborghini or Ferrari dealer. But Jonny knows BMWs better than anyone I've ever met. And he's a genuinely GOOD guy. He never talks about the volunteer work he does... but he's a valuable asset to Wichita.

[@gbriank1]

@@RealRickCoxHe's super busy now, so he can pick and choose whom he wants to repair. As for warrantying out-of-state vehicles, he doesn't have to. Working on cars with an "as is" caveat.

[@RealRickCox]

@@gbriank1 Jonny was busy 3 years ago when I shipped both my BMW's to him. I guess he's gotten even more popular now. Suffice to say - I'd never take a BMW to anyone but Jonny for a major repair. He's one of the fastest, most honest guys I've ever hired to work on a car. Can't say enough great things about him and his team.

[@Eastahtata]

Johnny is too nice. I feel like those cheapass customers create more frustration and time wasting with their cheap attitudes than the $100 or so in profit you'll squeeze out of them. You can just imagine when that cheap part fails they suddenly expect a warranty and try to make it your problem for installing it!

[@wallacegrommet9343]

Name brand high performance parts? No, garbage knockoffs.

[@gbriank1]

I hope he isn't warrantying any work where he didn't order the parts.

[@tylerniday8935]

He's balancing it out pretty well from what I can see.

[@houseofno]

@@wallacegrommet9343 Eibach, Koni and KYB have entered the chat.

[@gregedmand9939]

How often do people have to get burned by buying "cheap" Chinese knock-off parts, before they give it up? If I were Ninja, I'd refuse to do repairs unless they're OEM or equivalent parts. How can you warranty the work? I would tell the owner to go the whole do-it-yourself route, if they wanted to cheap out on these parts.

[@Mike-pe1fz]

Yes, a lot of shops refuse costumer supplied parts (they screw up and get the wrong part) for that exact reason.

[@JamesValentineBaja1000]

Yup

[@petrosaguilar8916]

The actual reason is so they can mark up parts. Crooks.

[@geerstyresoil3136]

@@petrosaguilar8916 exactly, I avoid shops that mandate that. I am doing them a favor and saving them time to source parts, sure maybe they get wrong part every once in a while, but who cares? Any competent tech can determine if a part is correct or not. the world is not going to end, you just say to the customer, hey it's a part I don't want to install (insert reason here), I am ok with that and it's not like the shop itself doesn't source wrong parts on occasion. Such a stupid reason to punish the customer, but we all know that isn't the reason ;)

[@naf2579]

Why cheap and or broke people buy old German cars baffles me to this day.

[@UpgradeUrWinRARTrial]

Ballin on a budget

[@lutha1720]

The older German cars pre 2012 are pretty reliable and dnt break the bank just a bit of tlc and maintenance goes far. I still have my 2011 3.0d x5 just recently refreshed the suspension and she ride like new again

[@leccybadger]

We have a saying for this in the UK, 'fur coat and no knickers' 😂

[@volvo24091]

Why not, its a free country.

[@gazzafloss]

Jonny, you need a sign that says, "Labor rate, if you supply the parts triple time". No point in a professional wasting their time playing with inferior bits that don't fit. Happy "Ninja" Christmas to you and yours Jonny.

[@danpereira6009]

No customer supplied parts!

[@PSB-900]

Merry Christmas to you Jonny and all the staff at German Motor Works.

[@CHIEFS8214]

Your work with Hoovey and your own channel helps me understand why #1 I am not a trained, professional mechanic, no patience and complexity of modern engineering #2 I no longer drive German, Italian nor English cars and have owned only Japanese badges the past 20 years.

[@kerrylewis2581]

Merry Ninja Christmas to all

[@cg7856]

Ninja is the best.

[@828findadventure]

Internet is not screwing people up it is the person selling the parts with purposefully vague descriptions, they know it is incorrect, they just want to sell it regardless. Great video as usual hang in there.

[@828findadventure]

@@jbphilly1234 most people won’t go to the trouble of returning due to return shipping cost.

[@jundialhaqiqa9907]

"Shocked" perfect pun for the situation.

[@billystpaul8907]

Merry Christmas to you Johnny and your family. May the New Year bring you health and well being as well...Thank You for your channel.

[@jimcondray4632]

Honest, open, professional. I really like watching your videos.

[@Exceptionaleurasian]

Truthfully stated

[@Parknest]

I've had a mixed experience with genuine/OEM vs aftermarket parts. Sometimes the genuine parts are cheaper than aftermarket, sometimes you can get away with aftermarket parts and there are the times you have to bite the bullet and get genuine parts after the aftermarket part wasn't quite right. I've had all 3 scenarios with my Mercedes-Benz W204 C200. I do as much the work as possible myself but I will turn to a mechanic or a specialist if necessary.

[@PatrickJago]

I would imagine that you will get out of state customers that wouldn’t care if you didn’t give a warranty. They are just looking for an honest and great mechanic. If you haven’t noticed those are really hard to come by.

[@SpaceTech54]

Thank You - Your channel is a Great Service to all.

[@douglasseeber8370]

Always use OEM Parts. I ordered a driveshaft from BMW in Germany for my Z3 and had a professional install it. The only way to go, no problems. By the way BMW told me there are only 8 left.

[@kdawson5]

Is there a reason you installed the metal cup of the shock mount upside down? The mount won’t work correctly installed like that.

[@glenmeyer5079]

The internet and cheap have redefined crappy parts. Merry Christmas, wish you continued success. Glen in SC.

[@RedFoxwithTubeSocks-hi7jj]

I do all maintenance/repairs on my vehicles. But if I were to use a mechanic shop, I would appreciate the opportunity to bring my own parts to save money. I would not expect the shop to warranty those parts, however.

[@oambrosia]

What about the labour to swap out the defective part? That's the big cost.

[@RedFoxwithTubeSocks-hi7jj]

@@oambrosia When I used to work for an OEM parts distributor, approved warranty claims consisted of a replacement part only, and never labor cost. The only exceptions were big-ticket item, such as engine and transmissions. But even those had a long warranty process; and even when approved, they only covered a fraction of the actual labor time. So any labor warranty would be done by the shop. In my hypothetical case, I would not expect the shop to cover the labor, unless it's obvious that their faulty installation is responsible for the part failing.

[@mclarenjohnf1]

Merry Christmas Ninja and crew.

[@starkyslp16]

Just did the rear shocks on my E90 a few months ago. That lower mount and bolts were such a pain to get off with rust and corrosion! Rest of the job is super easy though.

[@jimmcculloch3786]

Thank guys for a great 2023, and happy Christmas to you all.

[@farnthboy]

Watching the "Ninja" do his thing - Shintaro would be impressed.

[@SuperMcgenius]

Most oem parts are worth it in the long run. 45 years of car ownership

[@frankb5603]

Every single time!

[@Farout-d8w]

The shop I work at does the same thing, order parts before the job even gets inside, then to find out either wrong parts ordered, or not enough, and "i ordered it from the vin" has become a broken record, cuz sometimes you need to take other stuff apart to get where you're going, and very seldom is it only just the bad part youre changing, nobody thinks of the extra stuff that goes with just one part, gaskets, hoses, bushings etc, and it's always a rush job, ya know gotta get to the next job, so it goes back together half azzed, hmmmm how bout this, let's get it apart, then order what we need, but what do I know

[@kaibaumgartner7721]

Wow KYBs failed already when the car only had 138k? I assume it was done likely at 75k so that’s a bit disappointing that they failed in a short amount of time. I guess like Denso everything that used to be Japan is made in China now

[@mmmadog]

Ninja cracked me up when he got a big smile when he found out he has a 6mm gearwrench.

[@Rockinrn]

I love the way Jonny disassembles things.

[@doofwop]

The allure of cheap, it has a very strong appeal. It clouds the vision of the customer beyond the point of the absurd. You will never defeat the siren's song of cheap Chinese parts. It literally puts a spell on people. Independent brand specialists should never accept parts brought in by the customer, as a rule and as a means of CYA.

[@marlins1847]

Merry Christmas Johnny and Shop!!! 🎉🎄🎄

[@seng628]

Happy Christmas car ninja 🎉

[@nigelrock6439]

Merry Christmas to you all

[@steveng5503]

We’re all kinda cheap… that’s how we are all in this mess! 🤣👍🏻

[@chrissmithz314]

But Jonny, I am a special customer. I will ship you my car from Maine for an oil change, and when you are finished, you can personally drive it back and we can talk about how it went. Sounds good, yeh? It will be like a mini vacation

[@38skippers]

Safety squints on the air hammer.😏

[@gs1100ed]

Eye protection is for wussies! ;-)

[@davidpickard9393]

In 1996 I bought a new 3 series. It needed the rear damper mounts replaced twice in the first few months. They are still crap.

[@dbrandon4528]

I am surprised that you even allow customers to bring in their own parts

[@bmwbob51]

I understand not taking out of state cars. After paying BMW $5300 for what may have been a bad battery makes me hate dealers! Diagnosis was bad megatronics and dealer doesn't rebuild them and sold me a battery $500 plus megatronics unit!

[@frankb5603]

Dealerships for recalls!

[@Calvin7007]

People Will Drive Across The Country For A Good & Honest Mechanic 🤔 LC From Chicago 😎

[@jimmstertwister5504]

Best line in the video. He's kinda cheap 😂😅

[@frankfurter726]

Buy cheap, buy twice

[@kevingreen3923]

Merry Christmas car ninja. Love all your videos and content

[@gilbertkhoshaba3956]

And that’s why at my shop we don’t accept customers provided parts, waste of time and there is no profit margin in those jobs, also you maintain him being cheep I would definitely not take this customer

[@volvo24091]

Looks like you make money by inflating the cost of the parts. I would avoid your shop.

[@chrissmithz314]

@@volvo24091 That's what most shops do to be honest, that's the norm. Shops that accept customer supplied parts are the minority

[@gilbertkhoshaba3956]

@@volvo24091 thank you for doing that!

[@oveidasinclair982]

The guy ordered the wrong part, he eats it, especially if it came from Maoistville.

[@arminfejzulai1321]

If you're gonna buy China, install the part on your own!

[@tomgt007sugden]

I am so glad I came across this channel. It's put me right off buying a new BMW. Thank you for you're honesty and showing the day to day issues these cars suffer from.

[@CHARLESWINSOR-jw9ru]

THE ONES WITH A STRAT 6 NOT TO BAD .BUT STAY AWAY FROM ALL OTHERS . OK

[@Private011]

Customer should know that the struts don’t last that long. Compromised handling. Likely ate up more tires and gas that they don’t know about.

[@jasoningram9928]

Merry Christmas Ninja!

[@mikehudsonrocks9585]

Merry Christmas!!

[@seinundzeiten]

BMV should open up a BMV factory in China to make parts....

[@Woods_Hiker]

Johnny got rear strut oil on his hands 8:09 . I notice he doesn't like to wer the blue rubber gloves if you look at all the videos and their title pics. I can understand why some wouldn't want to wear gloves as I have a condition where it would be uncomfortable to me plus you can't feel the tool in your hands sometimes because of the gloves. Theres also latex and non- latex gloves. Anyway, I always enjoy the videos.

[@paulvarrieur976]

It’s unfortunate that you can’t not accept out of state work. Finding an independent BMW repair shop here in my state that is competent is impossible. Dealers worse. Shop rates are so expensive that even the most mundane repair can mechanically total a 15 year old BMW.

[@6lemans10]

All I want for Christmas is a e90 BMW M3 sedan!😎😂

[@ChrisPatrick-q6k]

I'm very pleased with Johnny The Car Ninja

[@davidthomits544]

Love peoplewho buy these BMWs when they break they will install Chinese parts on them expect it to be expensive to fix that's why BMW are 10:03 called Big Money Wasted

[@Christoph-sd3zi]

I own a 2019 Bentayga and I am shocked at how many VW parts are on it although its nice being able to order parts through the local VW dealer.

[@kodythexton4034]

Buy once, cry once. Don’t go cheap. Great video.

[@Sam_Saraguy]

The question is, who will actually move so that Jonny can work on their car?

[@oambrosia]

Just take a vacation in KS while Ninja wrenches on your ride ;)

[@latitude9.5north54]

Noticed the leaking, blown damper was a KYB. KYB stands for "Keep Your Bilsteins."

[@frankchan5547]

Wasn't clear if he fixed it or replaced it?

[@jasoneyes01]

Thumbs up for everyone who loves Johnny.

[@greasygrimes7326]

Funny. Jonny appreciates that people take time to watch his videos. Hoovie with hundreds of thousands of views whines because not enough people stopped their lives to watch his video.

[@houseofno]

I'll never understand how the E90 3-series four door got such a far less attractive roofline and rear end than the E92 3-series coupe. Just my opinion. Thank you for the terrific video Jonny!

[@rickshipley7872]

Merry Christmas Johnny!

[@admranger]

Surprised you allow people to bring in their own parts. Most shops will not put up with that nonsense, especially busy shops.

[@nathanledee3140]

I love it today was all about E chassis cars my favorite gen of bmw

[@BuildTheSandbox]

Whats going on with the cayenne turbo in the background

[@OneExtra-fk5ss]

This garage fills me with confidence, hard to find these days.

[@fred420]

Merry Christmas Ninja! Great video as always :)

[@goliathownz9236]

Shocked while holding a rear shock lmao gold!!

[@Godea.A]

For 328i,is normal.The torque on the back side of the car,show that.I do not understand,why they don't change the springs.for 325 and up,the springs and shocks are a must,for the back side.

[@johnhufnagel]

That last one, if that's the only interaction you've ever had with that customer, I'd "fire" him. You have way too much work and do too good a job overall to be dealing with problem children.

[@sgtanderson7051]

The fluid exploded? Johnny that's called a money shot. Lmao

[@Pico-hq7ws]

Merry Christmas Johnny

[@edjarrett3164]

I don’t understand when BMW owners buy counterfeit/ wrong parts hoping for a good outcome. I can’t understand that mentality as a BMW owner. My car has only OEM parts. Is it pricey, yes. Is it expensive, yes. Does the car have repeat issues, never. I just can’t comprehend the mentality.

[@pcgrey69]

Happy Christmas Johnny

[@vidalgordon9292]

How reliable is a 2011 Z4 3.5i

[@chrismiller9032]

Glad to be back. KZbin unsubscribed me from your channel.

[@ernieleithes6545]

As a ex garage owner i dont understand why you let customers supply their own parts especialy cheap cheap chinese ones its not like your desperate for work johny you dont need the hassle all the very best for 2024.

[@asmircar1]

Dont let customers bring their own parts. Only if you cant buy it, than give them option.

[@alexandrecouture2462]

It all depends on the cars, to choose whether the customer should brings his parts or not. I have an old Jaguar XJ40 from 1991and they changed a lot of stuff depending on year of production. I wouldn't trust more a garage to find the right parts, so I find the parts myself, and also do the work myself. But for a more run off the mill car as a BMW, then there is more possibility for the customer to order the wrong part than a garage.

[@CHARLESWINSOR-jw9ru]

ALWAYS GOOD TO HAVE TO MUCH WORK NINJA TURTLE 🐢🐢🐢🐢🐢🐢

[@brucebelitz3451]

Merry Christmas!

[@ctu5086]

I had one of the same body style BMW 3 series models. The suspension felt terrible while driving on the highway. A total disappointment based on their advertising. The run flat tires also had neverending expensive problems called "feathering" for which there were technical service bulletins. Toyota brand was the opposite experience.

[@darrellsaunders4267]

Guess Hoovie will have to remain a KS resident....ha ha

[@georgeanddaddecker7563]

If that X5 owner is too cheap for OEM parts he should not own a German vehicle. You always get the best quality part so it lasts. Unless you want to pay labor for doing it again and again with aftermarket parts.

[@michaelhawkins5530]

I think you should just set up a policy where you will not use customer provided parts.

[@donaldthomason4588]

Merry Christmas, Ninja! Great words of wisdom... don't trust the internet. 😂

[@berwhaletheavenger]

Good old KYB. Absolute crap.

[@danr1920]

Just tell the guy who brought in his own part, it isn't the right part, if you don't want a genuine BMW part sourced by me, go else where. My Corvair needed some suspension parts, got the call and was told he couldn't find them. Asked if I found them would he put them in. He said sure, called a few days later I had the parts. He was surprised that I found them and were correct.

[@jayhunt5820]

What’s going on with the cayenne turbo in the background? 👀 Timing Chains?

[@jasonmacfarlane7885]

I have an 04 with 172,000 kms for sale on PEI Canada. $8000 canadian, that’s practically free. It needs some work of course but nothing big.

[@kristensorensen2219]

This could be a great channel like "I do cars"

[@miceinoz1181]

My Cristmas joy, another ninja video. Merry Christmas and Happy New Year to the Ninja team.

[@wernerdanler2742]

It really takes an hour for that BMW to go to sleep. You needed my mother there. 😂😅😂😅😂 Merry Christmas, Jonny! 😊😊😊

[@rogerpritchard]

Nice guy and honest.

[@obsoleteprofessor2034]

Johnny...no need to get a longer extension...just lower the car down a bit

[@richsmith9063]

Jonny please don't accept customer supplied parts. That only makes trouble in that you can get caught in the middle of a blame game. -->