I was on call with t mobile tech support for an hour but then I decided to watch this video. In less than 1 minute my phone is working perfectly fine again. Fastest sub in my life :)
@jimgleeson16952 жыл бұрын
You guys saved the day for me as well. I noticed that I was getting "some" data, but not all data. I would be able to get mail, but using Uber, or using my browser was a bridge too far. I was stuck at a doctor's office for about an hour until someone gave me a wifi password. Anyhow, the carrier profiles was what worked for me. Once I deleted the one for cellular service the internet just started working like magic. Many thanks!
@PahoaSean9 ай бұрын
In 1 minute you fixed my problem when the rest of the world couldn’t! ❤😂
@louiszemek50582 жыл бұрын
You guys are the greatest. My wife’s and my iPhone both went down at the same time. Could not make or receive calls. Watched this video, did the reset thing, just carrier portion, and, boom we had service back. Weird that both of our phones went down. We are on my sons plan and his other phones were fine! Thank you for the fix.
@2.00pistolАй бұрын
I updated to 18.1.1 It sucks! I couldn’t get the cellular data to work ,tried everything. I seen your video and what worked was turning on the roaming button. I Should have been asleep a long time ago. I WAS about to throw this phone against the wall! 😆 Good night and Thank You both.
@CapitánBarbie25 күн бұрын
Yes i still have no service
@smolko082 жыл бұрын
Thanks!
@Exo0408-d9o Жыл бұрын
Oh my god my data wasn't working for over a MONTH after my visit to Japan. After endless calls back and forth with my cellphone carrier who who couldn't figure out what was wrong, this video finally helped me conclude that it was my configuration profiles from my Japanese SIM that was messing with my cellular data. Thanks!!!
@danielpearson4992 Жыл бұрын
Just wanna say.. YOU GUYS ARE AWESOME!! You’re video just solved a month old problem with a easy fix. Thank you!!!
@maryblewitt36922 жыл бұрын
Thanks
@sergiogarcia75672 жыл бұрын
Thank you! Deleting the profile solved my problem! I spent HOURS over several days with tech support! They had me do everything you did except for the profile part. It was so easy once you showed it!
@Zirofol Жыл бұрын
Thank you so much for this! The extra configuration profile was incredibly sneaky
@kellycuckoo31432 жыл бұрын
The technology department in Verizon were no where near as helpful as you both. Thank you so much!
@Lifestylerefined2 жыл бұрын
You guys ROCK! You take time and you show step by step moves and explain why. Crazy how all the money I pay Verizon monthly and all of the money I spent for my latest Apple phone... they really don't know Sh** when there is an issue or do they, smdh. Hours on the phone and you guys solve the issue in less than 10 minutes.
@faithaltameemi95112 жыл бұрын
The 7th step did it for me and it’s been about a week since I last used my data. I called t-mobile for so long and went to the store and I couldn’t find out the issue. Thank you for this video.
@nicholasnoble7364 Жыл бұрын
Thanks Guys, the ''Check For Extra Configuration Profiles [3:31]'' option worked for me. Grateful
@javieryoguez3179 Жыл бұрын
This video helped me thank u guys so much, all other videos on KZbin weren’t so helpful but this was the one 🔥stay blessed !
@rosylives3 жыл бұрын
Mine was a VPN problem created by blockada, an ad blocker I installed a few month ago. You video helped me identify the issue, than you!
@bodartcherry3 жыл бұрын
Same thing with me!!!
@tamaki59823 жыл бұрын
Thank you for existing mate mines was the same thing 😭
@nilsonr31013 жыл бұрын
Thank you. I had the same problem with an app that I installed to block adds
@vinnyrodriguez42223 жыл бұрын
Wow I was abouta click off this video than saw this comment turns out it was blockada the whole time
@gottenks13653 жыл бұрын
Yooo you saved my life! I thought I was gonna have to switch carriers
@nenghanihandayanipc79004 ай бұрын
Thank you sooo much for the tips. I’ve been struggling to solve my connection issues and thanks to your video save me during my stay abroad 🙆🏻♀️
@cruisepaige Жыл бұрын
Hi Bros! Thanks so much. I am travelling overseas tomorrow and I could not connect to the internet. Was literally breaking out in a sweat. All is fixed. Thanks!
@dariareader95623 жыл бұрын
Thanks so much! I just came back from the UK and my data wasn’t working. Spent hours on the phone with Verizon without a solution. Your tip #6 saved me! I just needed to delete the UK data profile. Super helpful!!
@User1725-t6u2 жыл бұрын
I wanted to say thank you to you for helping me cuz my phone wasn’t loading a video so I just checked the comments for this video and your comment helped me check if I was connected to another country and it turns out I was so I turned it off and now my phone works again so thank you very much.
@qpdb8405 ай бұрын
Mine doesn’t have one but I was in a different country and now it’s not working but no profile
@lilianamartinez52292 жыл бұрын
It seems like #6 finally worked for me. I had tried everything (restarting, airplane mode off/on, reset network settings, got a new iphone REALLY - i had an old one upgraded to iphone13) and #6 is the only one that has seemed to work so thank you thank you
@bridgetholling Жыл бұрын
Y’all are amazing! I had 2 different stores with 4 different techs work on my phone with no success… #7 worked for me. Thank you!
@epic59452 жыл бұрын
Thank you so very much for your easy to follow tips. I had to go to Reset Network Settings and it worked. I'm so glad to be a subscriber of your channel. I trust your advice.
@armaniidavis Жыл бұрын
Thank you so much I don’t know how I turned that off I been so mad 😂😂 thank you again
@drawwithbeektor63292 жыл бұрын
I think the SIM card tip actually worked! Thank you guys so much!
@temporalpassage3 жыл бұрын
For me, physical SIM card cellular data stopped working with the iPad Pro 11 after updated to iOS 15.1. None of the mentioned methods worked, short from going to Apple or the phone network supplier. There was no profile to be deleted. The Cellular Data screen only shows a few Network names that is not local to here along with "Other..." for some network provider settings with provision to scan network provider QR code presumably for setting up the eSIM, as if the physical SIM wasn't even in the iPad. I have checked the old SIM cellular data still works on my other mobile devices. So no, taking the SIM out and put back into the iPad did not work either. What actually worked was I tried putting another SIM card which also has cellular data activated. It worked with the new SIM right away! And when I put back in the old SIM the iPad Pro asked for a Network Update soon as I put the SIM into the iPad, and cellular data works after the update! Other than that, even resetting Network Settings didn't. Go figure.
@lovetobecolouring23 жыл бұрын
I had data roaming turned off for some reason, and yay turning it on resolved my problems ! I try to use wifi when possible but in those rare times, cellular is needed thanks guys!
@annegraham2802 жыл бұрын
Thank you so much I have managed to clear my issue with removing my SIM card great job
@juliaexton17782 жыл бұрын
Brilliant, Restore Network settings saved the day 👏🏻👏🏻
@chrissywashington21863 жыл бұрын
Thanks so much I’ve been dealing with cellular issues for months and tip 6 worked for me 😁
@anthonycerami66984 ай бұрын
Thank you ! got my cellular data working again thanks to you guys!
@stacymai2 жыл бұрын
You guys have saved the day again. You’ve prevented many mini-meltdowns for me when my phone decides to go wonky. I always go straight to your channel now when I have a question or problem. Thank You!!!
@allblackfan51523 жыл бұрын
Thank you 🙏🏽 4 years in Japan to NZ VPN was my problem 🙌🏽
@saba7222 жыл бұрын
This video was great! I was desperate to figure out why my phone was having so many connectivity issues and by following your steps I was able to figure it out. Thank you so much!!!
@ANiceGuy Жыл бұрын
NO WAY, REMOVING A PROFILE MADE IT WORK?? my cellular for some reason suddenly stopped working at the most random time and I used my sim on another device but it worked, and when I turned on roaming it worked for a few seconds but not after that. I then went and removed a Nielsen mobile profile thing, and it now works. Thanks! And yeah I could do messages and calls but not use the internet.
@davidwayneherrera4267 Жыл бұрын
I am Customer care and now am able to do this step with our client. Also those who in the comment section thank u guys.
@marcothondorf4828 Жыл бұрын
Hell yeah guys, helped me a lot! Went to my carrier and Apple none helped, in 5 minutes of video I sorted the issue!
@jilldenise12332 жыл бұрын
You saved me a trip to Verizon! The last option finally worked, resetting my network settings. I have no clue what happened to my phone to not let me receive calls or make any calls, but thank you!!
@paulcummins1608 Жыл бұрын
Installed latest IOS update, fixed the issue. Great video, covers all possibilities. Thanks guys!
@Horik2 жыл бұрын
I had been trying so many things, but nobody ever suggested popping out the simcard. Tried it and it worked!
@danespilman82132 жыл бұрын
Thank you so much, the date roaming was switched off and I was super stressed. Thanks a lot guys
@FlaminpieSpain2 жыл бұрын
Deleting the profiles did it for me, many thanks🎉
@jaimevillafana5400 Жыл бұрын
I love you guys!!! you saved us!, I watched like 10000 videos!
@AndyWoodward-z4b Жыл бұрын
Network reset worked for me. Great video. Thank you 🙏🏻
@TheDobby118 ай бұрын
Thanks. Looks like we have had a win. Network reset was for the win. Cheers Dave
@smolko082 жыл бұрын
You two saved me! The Reset Network Settings fixed my data issue. Thank you again, you guys are awesome 😎
@EduardoOrz122 жыл бұрын
what happened to your phone?
@numberoneguy-h5o Жыл бұрын
you guys are absolute legends thank you so much
@karencastoldi12912 жыл бұрын
Wow. Love you guys. I discovered you today in your video on saving data usage on your phone. I was able to do everything but turn off my Wifi Assist. I saw a random comment in my search suggesting turning on cellular data. So, I searched for a youtube video. Because I now subscribe to you, this video came up. Easy peasy ( Im 62 ) Sure enough, now my Wifi Assist is able to be turned off. Thanks again!!!
@mariamartinez-jc5di10 ай бұрын
thank a lot i fix the problem i got with my iphone , the reset network was the problem i had on my iphone u were very competent explaining about the phone keep doing waht ever u doing , i already subcribe to your channel
@tisaacify2 жыл бұрын
I love how quick you guys are. great job
@carlobarrios31585 ай бұрын
2 years later this helped me fixed my phone. my voice and data option was set to 5g when I switched to LTE it reconnected to the network !
@jessicaphan3096 Жыл бұрын
Resetting the network settings worked! Thank you!!
@IMOO18963 жыл бұрын
I needed this, may as well have my WiFi only IPad.
@courteneyhall9640 Жыл бұрын
You guys are awesome !!! My cellular icon after swiping down was gray! How? I don’t remember ever turning it off. Thank you so much!!! 🎉🎉🎉🎉🎉
@HolyGillbert2 жыл бұрын
oh my god thank you so much this helped me so much thanks my iphone just randomly shutted off the conection to data and i just found this video and it worked!
@byrongaum2 жыл бұрын
Resetting my network settings worked! Thanks guys!
@Lucassiti9 ай бұрын
turned off my VPN and it fixed my connection issue. Thanks video helped
@imagoatgaming8812 Жыл бұрын
I have xfinity mobile which is covered by Verizon. Should I still have data roaming on??. Also should I keep using lte instead of 5g auto
@openthedoorevents3 жыл бұрын
THANK YOU SO SO MUCH!!! STEP 6 DID IT FOR ME SO HAPPY :) I couldn't use sim cards every time I travelled such a pain and now I can!
@QDEZY1872 жыл бұрын
The 5G setting on my iPhone 12 would not allow Metro By T-Mobile data to pass thru for the past 6 months (I could only get data thru the LTE setting an even then it was shaky, slow an sometimes spotty) until I looked under "VPN & Device Management" an realized I had NORD VPN attached an even though the VPN was not connected it must have still caused the problem because as soon as I deleted it, switched the phone back to "5G AUTO" then hit volume up, volume down an held the power button till I seen the apple logo an it rebooted then 5G worked just fine. Before I watched this video I thought I had a manufacture defective phone caused by a faulty 5G antenna. Thank You for the help! I also enjoyed one of your previous videos about setting up an iPhone to get more out of your battery life!
@Iceman-gm1fu3 жыл бұрын
Data roaming. Wow. I've been struggling and you had The solution that nobody else did. Thank you!!
@NycKhayrullo Жыл бұрын
This worked so well when I reset the network settings
@mixedn24413 жыл бұрын
I have tmobile, should i have data roaming on all of the time?
@Jon-yc8zv23 күн бұрын
3years later thanks guys 💪🏾💯
@lynnekayey39583 жыл бұрын
These guys are the best!!!!
@PayetteForward3 жыл бұрын
Thanks so much! It means alot!
@moesha1094 Жыл бұрын
Thanks for this video fellas. It helped. With these tools and details I was at least able to narrow my troubles down to one thing...My Surf shark app! 😞 Disconnected the app and my iphone worked immediately!
@utp97459 ай бұрын
Thank you!! Removing the profile worked!!
@Tazzyfan3 жыл бұрын
Changed Roaming setting - I didn’t realize turning off was no longer necessary for the carrier I use. Thanks! 😎
@AtotehZ3 жыл бұрын
I like how adamant they are that dealing with the Apple store should be the last thing on your list. I'm not saying it's that much different for other brands, but Apple prides themselves of being customer service minded.
@Pokefan82632 жыл бұрын
I woke up today and my iPhone XE was on 1x instead of the usual 3G. I did some of the things suggested here and it started working after I did an update. But now it’s on LTE instead of 3G and I’m not sure how to turn it back but it’s working so I’m happy.
@LovingLightx Жыл бұрын
I did a few steps you guys suggested and the after I removed the profile boom, it worked. Thanks so much guys 😀
@simonecosta26992 жыл бұрын
Thank you thank you ! Make more videos saving lives right now ! ✌🏼😂
@prudencerafapa6 ай бұрын
Thank you so much, tip 4 worked for me🤭😊
@KelThaFunkeeGaming2 жыл бұрын
Reset network settings worked. Threw in a reboot for good measure
@prakashdhakal21203 жыл бұрын
It was tip no 6 that really cured my headache! Thank you so much guys! Subscribed and liked the video!
@edbeastgaming3 жыл бұрын
thanks, i ended up just taking out my sim card and puting it back in. worked like charm!
@Rollers272 жыл бұрын
Thank you. I have had issues since Friday and AT&T did not help me after 2 hours on the phone. With your help I found out what was causing my issue of no data. 😊
@kycbs15982 жыл бұрын
how did u fix it?!?🙁
@snxgs88413 жыл бұрын
was about to give up but 9 saved me🙏
@nathanielwilliams91492 жыл бұрын
I have a n iphone 13 pro max, not upgraded yet out of fear of battery issues with new software, what do you two recommend upgrade or not?
@WameyoJr3 жыл бұрын
STEP 6 WAS THE ONE 😍😍😍
@maryblewitt36922 жыл бұрын
Thank you I have managed to restore the network. Amazing 😊
@flanerpete20403 жыл бұрын
Good info, as always! You mentioned setting up a profile to use a different carrier when you went to Ireland. As a frequent traveler to Europe, what are the procedures to set this up? Thanks.
@keqigan19232 жыл бұрын
each carrier is different so no standard answer here. Non risposta al tua domanda
@jamessummerlin95162 жыл бұрын
You guys are great. Simply tapping on LTE solved my connectivity issues. I had been having problems ever since I bought my new iPhone a year ago and it was set to 5G. Lately it had gotten so bad it left me stranded away from home unable to get an Uber. 👍
@Sirmonkethe28th621 Жыл бұрын
Hi! I just got the new iOS update and now for some reason, system settings is taking up 33.5 KB! And I’m just like really freaked out man!
@tris42110 ай бұрын
restting network settings worked thanks guys.
@bertrandsama74662 жыл бұрын
Thanks. Reset Network Settings worked for me
@jetsketrueman77617 ай бұрын
For me tto!
@jakedunlap88093 жыл бұрын
Great advice! My mom had issues with her phone a few years ago which was a hand me down that I gave her. It turned out that she needed a new Sim card. How often should you replace the Sim card in your phone?
@philleotardo87603 жыл бұрын
That’s a good question
@shackriff2 жыл бұрын
You guys fixed my phone when AT&T tech support Couldn’t ! Thanks again
@missyreed20022 жыл бұрын
This actually fixed my phone!!! THANK YOU SO MUCH!!!
@gzoya80762 жыл бұрын
Thnks guys for all your suggestions uh made me happy ❤️
@christiansaavedra1032 жыл бұрын
Thank you guys my phone was not working but thanks to you my cellular data finally works
@maicelmaedomiquel71862 жыл бұрын
iPhone 6s?
@Akuma-pq6de2 жыл бұрын
omgggg thank you resetting my network settings worked
@steveberkson3873 Жыл бұрын
Appreciate you guys,you’ve helped me a couple times if only to lead me in the right direction,olde guy with a smart phone. My data wasn’t working and I tried a couple things to no avail and then went ahead and called AT&T and indeed there is a problem in my area(Portland,OR.) to be fixed by 8am tomorrow ! 😅. Maybe so..anyway it wasn’t me ! ~Thanks
@Kingsley_williams2 жыл бұрын
I got a question this worked for me but how will I call my service provider if I don’t have service?
@purdu32 жыл бұрын
Check for a baseband issue: Settings/General/About/Modem Firmware. If no version appears, you have a baseband issue.
@Bowhunter91135 Жыл бұрын
And what do i do if i have a baseband issue?
@ChristopherGonzalez-c9w Жыл бұрын
Thank you the last one worked for me
@joybee864watches2 жыл бұрын
Yay! Last tip worked! Thank you!
@keqigan19232 жыл бұрын
Hey, removed the profile worked for me as we switched carrier recently and only some of the apps + Safari would not work when using just the cellular data. Thanks very much!
@anxgelzz8 ай бұрын
Will resetting all settings on my iPhone erase everything on it? I’ve had a cellular data problem for a long time, and now it’s even worst because I can no longer receive phone calls or text messages. I also have an IPhone 7, and it will not update or show no update for me much of anymore, and even if there was an update it will not let me update my phone.