Charging Issues with the Zhiyun Smooth 5 Gimbal

[@renesanhuezagaete]

I have the same problem! (The stabilizer is new, I just unpacked it).

[@CSGPhotos]

Thank you for letting us know that it is still an issue!

[@Hart-en-Ziel]

Same issue here. Exactly the same, so thanks for sharing. I'll reach out to the seller, still under warranty. But still annoying...

[@CSGPhotos]

I am confident that they will take care of you. They were very helpful with my situation. I have not had any issues with the replacement gimbal!

[@SUtkarshPhotography]

To Solve Zhiyun Smooth 5 Smartphone Gimbal Charging Problem must Watch this video👇🏻 kzbin.info/www/bejne/ap6YdoSKja2BZpI

[@Hart-en-Ziel]

I indeed received a 100% refund within two weeks. So next, I bought a brand new Smooth 5s 🥳 I am curious what I need to do (or not) to make sure it doesn’t happen again.

[@CSGPhotos]

@@Hart-en-Ziel the best advice I have is to make sure you are using a charger that is rated for the gimbal.

[@wendellglenn9371]

did you solve the problem?? i'm having the same problem from yesterday.. and i'm out of warranty. don't know what should i do

[@CSGPhotos]

Write to the company and point them towards this reel to show that you know that it's a known problem.

[@rrbrutus5050]

Same here

[@tarunbanerjee4522]

I have the same issue how to fix it

[@CSGPhotos]

I sent mine back, and they replaced it for me. I haven't had the issue since.

[@ericrodriguez8132]

I have the same problem, the gymbal it´s very bad, a button has a failure and now the charging problem

[@CSGPhotos]

I sent mine back and they sent me a new one.

[@utoljhaypee2441]

di you sent your unit to the actual zhiyun main store?

[@KHfamilyDXB]

You should put the phone! Without the phone it will turn off to save battery

[@CSGPhotos]

I don't believe that this is correct. Now that I have a new one, it charges normally and stays on whether I plug the phone in or not. I generally don't plug the phone in since I'm not using the controls other than as a normal gimbal.

[@jabsonaorvelashvili4741]

Hi, I bought it on Amazon, I have the same problem, it turns on and off within 2-3 seconds. Please tell me what to do, thanks.

[@CSGPhotos]

Contact the company on Amazon that you bought it through and ask them their return policy.

[@jabsonaorvelashvili4741]

@@CSGPhotos okay, thank you very much

[@CSGPhotos]

@@jabsonaorvelashvili4741 you're welcome!

[@poeticgeenetikstv4672]

Mine did that until, I just used it in landscape mode and activated both apps, now I can do everything even portrait mode...MAKE SURE YOU DO THE FIRNWARE UPDATE!

[@fatoniwahyuutama6591]

@@poeticgeenetikstv4672 Well, so the culprit is its firmware, is that it? 🤔 I hope I'm lucky enough; mine just arrived a couple days ago and the battery still at ~70% - 75% so I didn't charged it yet. But I did firmware update first thing when I run the app (ZY Cami) for first time.

[@jorgito_Games]

tengo el mismo problema

[@CSGPhotos]

Where did you purchase your gimbal?

[@raysislands]

Did you find a fix ?

[@CSGPhotos]

There was no fix. I contacted the company and they sent me a new one.

[@satyamkadyan]

Same problem with me

[@satyamkadyan]

What I do ??? Please reply me Sir

[@CSGPhotos]

@@satyamkadyan I contacted the company and they replaced the gimbal for me.

[@satyamkadyan]

@@CSGPhotos I bought this gumball from flipkart can it be changed???

[@alisacre]

Me too

[@alisacre]

How do we fix it

[@cbanks7840]

Im having the same issue!

[@CSGPhotos]

It seems to be very common. Did you contact the company you purchased it from?

[@poeticgeenetikstv4672]

when all lights stop blinking and stay solid its charged 2 hours

[@CSGPhotos]

That wasn't happening. Now that they've sent a new one, it works as expected.

[@LouisLuzuka]

This happened to me too 😢

[@CSGPhotos]

It seems like a very common issue

[@WATCHERBROADCAST]

The manual says it supports "18 watts charger at most" so does it mean that you can't use a fast charger like a 67 watts. It's so confusing.

[@SUtkarshPhotography]

To Solve Zhiyun Smooth 5 Smartphone Gimbal Charging Problem must Watch this video👇🏻 kzbin.info/www/bejne/ap6YdoSKja2BZpI

[@CSGPhotos]

@Utkarsh Vlogs I couldn't understand anything except, "Service Center."

[@SUtkarshPhotography]

@@CSGPhotos i want to say that Zhiyun service center in india is in new delhi New Delhi Capital of India

[@carlosmontalvo1064]

Mine was charged for 2hrs and died on off the next day wth?

[@CSGPhotos]

I would try charging it overnight. Especially if it's your first time using it. If you're still having issues, you'll want to contact the company where you bought it.

[@carlosmontalvo1064]

​@CSG Photos I purchased it from Amazon. Also, I charged it overnight 2x and same issue

[@CSGPhotos]

@@carlosmontalvo1064 have you contacted the seller?

[@patticake3]

I beat all of you. I charged it for THREE DAYS, and it still shuts down after turning it on. I emailed the company today. I hope they get back to me soon. I have to finish my video quickly.

[@armaganbayraktar9138]

@@patticake3 share to email adress. please

[@armaganbayraktar9138]

I went to shoot in Montenegro in November, but Zhiyun let me down. Even though I charged it at night, the gimbal was not charged and I could not shoot the next day. My whole project was ruined. What is the latest status on this issue? Can you give me your contact email address?

[@CSGPhotos]

Hi Armagan. I am not connected to the company. I just created the video to see if others were having a similar issue.