This is 6 yrs after you posted, but I have the "grab-it" game too and it didn't work right out of the box (got it 10 + yrs ago). So I took the top off (after removing a million screws underneath the lid), and moved the wires around a little, gently,making sure nothing was smashed or caught. Put the lid back on and it worked. Packed it away for a few yrs. Just took it out today. Everything worked except the up/down lever.