Ninja Van: He quit banking to build Southeast Asia’s next big thing | Make It International

Chang Wen Lai’s express delivery service, Ninja Van, is tipped to be one of Southeast Asia’s next $1 billion unicorns. CNBC Make It’s Karen Gilchrist met the 32-year-old CEO in Singapore to hear about his bold bet to go from trading floor to entrepreneur.
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[@Rad_Duke]

And that's how you become a millionaire. Find a problem and create a solution.

[@Nickex265]

Rad Duke or create a problem and find a solution 😏

[@sundaya1]

@Alexis Vladimir Ortega what to do with socialist wth?

[@sundaya1]

@Alexis Vladimir Ortega even he do business legally? That not make sense

[@WiseOnion]

It's the best way to earn money. help others and yourself as well.

[@mohdtaupik518]

Or just sells things that people needs

[@CreatingCreations]

I live in Thailand and third party logistics has seriously blown up in the past few years. And all the startups competing has amazing to watch. They'll call you before delivery and if you're not home they'll take it where you are even if that's the hospital or a coffee shop.

[@OmmX8888]

i also live in Thailand, Ninja van is the worst delivery service there is to-date, no one want to use their service anymore, many package delay and untraceable and their call center here is not helpful. they should rethink of they business here in Thailand, coz Kerry eat them by 10 fold.

[@sundaya1]

@@OmmX8888 Still better then thaiposts that just send you a receive package card in your mailbox so you must pick up your stuff yourself

[@sundaya1]

@blue copper That is the real ninja lmao

[@firecatchingcat5332]

Yeah same in the philippines , even if you are in the market, they delever it...

[@mewsao]

Yeah but we don’t use Ninja here in Thailand

[@VerStarr]

Here for the KZbin algorithm and hope some of that unicorn money glitters onto me

[@nw9801]

Ver Starr - The Commuter Experience hey I remember you from that Graham episode! I hope you continue to be very successful!

[@VerStarr]

N W I’m always lurking!

[@carlo6870]

Ninja Van delivers in the most remote places in my country. Even at a house with no connection to any road. lol

[@infini.tesimo]

That's how you become a dominator in any sector. Be willing to do whatever the other guy won't.

[@galihpa]

Someday They will find a new civilization if they keep doing that.

[@ioogleio]

Real Ninja

[@ZubinB]

@@galihpa 2025 - ninjavan starts amazon deliveries on the moon

[@quocvu2603]

Cz they re ninja

[@gjinro743]

ideal businessman taking care of the employees so they love the work that they do. this in return will give you unlimited revenue.

[@VocaFan4ever]

In the Philippines, most people first use ninja van because of shopee. It was funny at first because we got a text that said "A ninja is coming!" And we FREAKED OUT HAHAHA "what? A ninja?" "Who's coming?" "Is this a scam?" 😂😂 "Your ninja has arrived" / slowly going to the front door of the house /

[@M0rdFustang]

I wish I knew about this company while I was there lol

[@DarkwearGT]

@@M0rdFustang when there start in singapore When they get their first big investment they got a lot more vans and expand to malaysia Then all the locals work together to make singapore econmy better

[@nickeldime1691]

LOL! I was concentrating more on the fine women than the story itself.

[@owenchuarbx]

They also do deliveries for Lazada Orders too.

[@bukowski4320]

I reckon these all thirties guy has occupied all the startup ideas, there’s even 4 established trash collectors apps in my country competing each other. If you know brilliant computer engineers, make sure to be their friends, who knows u’ll get some great ideas and found the next decacorn together.

[@bYTeHeaD]

Yup this is true. I am a software engineer and multiple startups approached me to build their apps. Though those are only a side-project of mine.

[@faebalina7786]

not only did he find a problem he found a BIG one hence big rewards and most importantly big growth as other things like infrastructure improve and disposable income increases so nows a good time for competitors to grab a slice

[@whitehat_stanley]

This is inspirational

[@Waryaatv123]

Every one is talking about the NINJAVAN owners... But the reporta has to EAT more FOOOOOD😀😀

[@Stoneface_]

Waryaa TV ikr too skinny

[@jebbo-c1l]

maybe because thats what the video is about?

[@rajib2876]

Waryaa TV She need to have GNC delivered by ninjavan 😇😇

[@jetus3384]

@@rajib2876 Food Panda will do the job.

[@taz3567]

That is quite rude, your mum raised you better than that

[@Santo-Capro]

NinjaVan needs to proliferate into all South East Asian countries to make their logistics statistics go up,and to deliver parcels more efficiently and faster.

[@skpr7]

Avoid this brand, they only look good for the media, in practice its a whole different story. I gave them a go despite the bad reviews, ended up I also experienced poor and slow services.

[@Tapankumarr12]

Indian postman's doing this since decades now. Hats off to them!

[@superjit6190]

UPS has been doing in USA for centuries

[@Tapankumarr12]

There is a lot of difference in the pay, connectivity, and UPS is a private company. Also, I am talking about the largest postal network in the world & In no terms am I comparing US & India.. 🙂

[@anujp7554]

👎🏽

[@animerocks2468]

A lot of former bankers end up going the startup route it seems.

[@dee5903]

Warren S. bcoz they have data

[@treepeenbawlz1934]

They have access to good capital and they understand the economy better than most, with connections to industry analysts

[@GauravMaheshwar]

yes, bankers know how money works, #motivationTOP10

[@GameFuMaster]

@@treepeenbawlz1934 yep, there's also the fact that a lot of them have connection, so have an easier getting a seed funding round even without an MVP

[@muhammadalfatih7138]

The international logistics performance index ain’t fair since Singapore is a size of a peanut compared to its neighbours

[@allanyurag2850]

true

[@peterkogl1329]

Excellent!

[@maan1450]

Ninja & Monk combo

[@btmaria]

Ninja sucks in the Philippines. Your drivers, or offices, send messages via text informing that the package will be delivered but no one arrives. Upon checking the app, it says that the receiver did not accept the package.

[@511dydy]

Tbh, i used their service once 2 years ago. My packet got stuck for more than 1 week. Got lost somewhere. My last time

[@1stormriders]

that happens EVERY DAY dont matter which courier, why you crying when you already received it ?

[@511dydy]

@@1stormriders Dude, never happened in years when i used other couriers. The customer service was lousy too. Im just expressing my disappointment. Why should you cry responding to my comment? You work there?

[@nganly9305]

In Vietnam, I don't know this start-up. It doesn't appear on the shopping online apps.

[@missoldday]

Nice

[@samsumggalaxytab6890]

Interesting brand name. I like it NINJA

[@rajeshm8093]

Really get videos. How can we help help you?

[@fakeapplestore4710]

why not just have post boxes around the country?

[@lupusdei0819]

Order anything online in Asia it takes soooooo long

[@bukanhaziq2851]

fastest delivery only 10 days ☺

[@myfamilytvchannel9977]

Wow that is good

[@ernestkj]

their drivers drive like ninja too...

[@codylim1]

Finished watching 8:00

[@fiki2501]

Mantap ❤️

[@OmmX8888]

in Thailand, Ninja van is not doing so well, it can't complete with other company, and there service is SUX, sux so bad that nobody want to use it anymore.

[@OmmX8888]

btw, in Thailand Ninja Van use alot of freelance driver (which is very bad) unlike what this clip said. not sure if CNBC got their FACTs right or not.

[@putriamelia5663]

Ninja xpres Indonesia harus ada audit besar besaran buat boss boss ninja xpres indonesia banyak yg pada korupsi dari segi hal jabatan dan bonus sewa mbil

[@YesJadey]

I like ninJavan service too hehehe they informed us if the riders are coming. Unlike other services. :( That will surprise you

[@ki6eki]

Wait till ups or dhl or menlo buy them

[@rizkyadisaputra]

Ninja has expand to my home country Indonesia

[@NotShowingOff]

It seems like the point here is to invest enough capital in order to beat the competition of the local businesses and become a monopoly yourself. Kind of like the old days of warfare when one kingdom would borrow troops from another conquered kingdom in order to wage war on a large kingdom.

[@allanyurag2850]

dude this shitty company need to be close

[@dr.awangfaisal7692]

She’s beautiful

[@tunaman6237]

Fix ninjvan Philippines lots of parcel issues

[@drdadom2]

Donkeys at ninja van damaged my parcel and cause me much inconvenience

[@AMM0beatz]

Southeast asia is a good market for startup, due to its rising economy and middle class.

[@cvbcresearchclarencev.b.c.]

🖐⚡️ Business Remedy Coordination 📦

[@williamschmitt8858]

I don't get it isn't this market hella saturated by Amazon , alibaba, Etc?

[@anyoneelsebutme5757]

totally different markets, and amazon isnt widely used over here in s.e. asia (in malaysia at least)

[@richlizard709]

Ninjavan is very popular in our country. Greetings from Thai! Thaithai, Rizal

[@kimlylagat]

Kpii dota? Is that you?

[@enjpneer]

Worst courier.

[@joehansie275]

Why do I focus heavily on that girl? How slender she is. Is she vegan?

[@jimmydoan007]

relax.....

[@joehansie275]

I know that you focus on her as well. So beautiful one.

[@zodiacfml]

probably not much sugar in her diet.

[@thefuture6570]

Wait wait!! Can anyone tell me how is it operating today after isolation with coronavirus? every business is booming but it sound like explosions💥, all small businesses are now getting effected.

[@casstsj]

Lee Bdst they are counted as essential workers but there should be measures in place

[@edwardwinston997]

Ya they made millions out of bad service and attitude!!!!!

[@chomalen]

So pretty much disrupting the regional courier business.

[@zodiacfml]

Online stores, too busy with their competition/marketing whereas they can create 3rd party courier services.

[@devikaphukan_official]

Next big thing? Logistics company? Get some better Stories

[@dianabonier9011]

They are good

[@totopogito7434]

lmao. ninjavan is worst courier in my country. They are slow. And like a ninja they secretly open your parcel and steal some items.

[@BlazeYT_]

Philippines klaro

[@edwardwinston997]

They are the worst ever local logistics in Singapore!!! They will either lost or long deliver your items. And also very bad service attitude. They even forge your signature said was delivered but receive nothing!!! Their management's just ignore it,very bad attitude. If you engage them is disaster! Just look it logo's, is a face with cover and imagine only who will(cover face)do it ???

[@cattyshackdecorcatfurnitur140]

Looks like an asian Elon musk lol

[@mewsao]

Im Thai, never heard of this company before. So South East Asian? Hmm

[@niceman6886]

Karen so beautiful kisses kind regards

[@vinhyvitchy]

The Amazon of Singapore! 🇸🇬

[@xensored03]

Shopee is Singapore company right?

[@hansjurgenochsenfahrt6176]

nothing new in west and east - are you serious?

[@harotaro1067]

In Malaysia, NinjaVan has the worst service ever. Slow like a turtle. Wish Lazada stop using their services. BIG DISSAPOINTMENT!!!

[@yvonnecamacho323]

Very very bad service here in Ninja Van Philippines! They lost two of our parcels already, they haven't paid us back for one ! Its also so hard to get anyone to call us . Very very bad service! I definitely don't recommend ninja van!

[@papap14]

well ninja courier in indonesia is underpaid... total crap... do not use ninja

[@drjqool]

until the ran into fedex and dhl...then they realize it isn't so special. lol

[@ozc3731]

You sound pretty ignorant

[@aswinwijaya828]

ninja sucks in indonesia. will never use their services ever again

[@cherukunnucool]

Y is the anchor so malnourished

[@serioguerrero1394]

Worst courier in the world

[@danialirawan294]

Yeah....Singaporeans hate Ninja Van though. The deliverers are just like real ninjas. Never there.

[@Zikazikamikamika]

How?

[@kanzai12]

LoL, funny. This ninja claim cover 100% but yet here Malaysia, a second country after Singapore, still cannot reach to my hometown. Other like DHL also reaching here, and that parcel overseas yet my parcel for this ninja was local yet had to handover to other carrier

[@missnlahi]

😆

[@pedrohernandezjr4340]

The mentality of determination! Keep grinding.

[@stoicx8362]

became southeast asia's SLOWEST AND MOST UNRELIABLE COURIER SERVICE!

[@allanyurag2850]

true

[@crimsonDyNaM0]

Personally I have been quite disappointed with their services from a consumer and a supplier. Multiple times we wanted to do a simple delivery with them but they come across as so exclusive that we could not even have a first try of their services. Disappointing service and sales team who only care if you are a big company.

[@ilove2929]

Good luck for this guy. The competition is tuff bruh...the local ones are hard to beat, but we'll see

[@satriawiraguna366]

ninja express in indonesia suck, they send packages slower than other competitors ...

[@poopice.]

Gosend same-day jabodetabek terbaik. Gosend pada pake tas khusus anti air lebih safe ujan jga jalan terus... Ga kaya grep 🤣

[@dukevanlien4985]

Stop hating on him u probably just mad u broke

[@allanyurag2850]

dude same here in my country

[@kentwp]

Well, I ordered a pair of $800 headphones and a standing fan both were assigned to them. The headphone came in a plastic bag with a battered box. And they told me they lost the standing fan after delivery was initiated! Both were local deliveries

[@joeishere500]

And then AMAZON buys them out and they live happily ever after.....

[@mrawesome3959]

JN Jeff Bezos be like “ here’s $2billion go have a vacay now lol “

[@ClarenceJannaNieva]

Haha I can live on that $2B

[@aerojetrocketdyners-2538]

@@ClarenceJannaNieva build a Singaporean Rocket Company, Bezos style.

[@hassanuddin6923]

Lol

[@allanyurag2850]

no one would buy this trashy company

[@AicxMedina]

There are bad reviews of Ninja Van couriers in the Philippines.. stealing.. :( I wanted to try the service, but scared.

[@dianabonier9011]

They are good and reliable. dont trust google review

[@AicxMedina]

@@dianabonier9011 no not from google, but actual customers reported in the news :( maybe just in the Philippines?

[@dianabonier9011]

@@AicxMedina ok sgp is good servce

[@tunaman6237]

Yup mostly parcels being stolen by ninjavan delivery boys , first hand experience

[@rissapretentiousreader4929]

@diana no they are not reliable. they steal parcels and report them as lost. it also takes them 3 weeks to deliver items that other courier services can deliver in a week

[@naughtyproduction7904]

Ninja express in indonesia suck

[@BlazeYT_]

Ya think so, Philippines is much suck, they said it arrived but lol no soul showed up and they said they returned it.. -_- and when they arrived sometimes the package is unexpectedly open for idk reason after arrival and there was a report that someone ordered a laptop for online school, but received a rock... -_-

[@mythsandfacts35]

Singapore is not really a country, its just a whole city to big countries such as Malaysia, and especially Indonesia with so many islands, it's almost impossible to do 1 day delivery accross the country there

[@myanmatharkaung]

that 1% is handled quite badly xD he should chat with his own useless customer support

Hope u can check NinjaVan Philippines., poor customer service, keep on rescheduling pick up dates.

[@SS-wo6de]

Worst delivery service. Service Center incapable, service personnel full of lies.... Door open from 8am - 9pm n they claimed they knocked on d door in d afternoon n no one answer. Took leave to wait for parcel n all in vain. It's happened many times till I checked with Sellers which delivery company doing d delivery, if it's Ninja it's no no... I just choose another Seller.

[@masonnoah8306]

The Rich are rich not because they look rich, but rather becAuse they possess the skills and strategies of the rich.The rich invest their money first into asset first before purchasing liabilities.the rich build multiple incOme streams to diversify thier income..

[@joshuajusto3677]

more like SnailVan. i still did not received my parcel even though it's only manila i did my waiting freaking 1 month holy fk i will never going to use this carrier again.

[@MIAKUMACHAN]

Nothing new, no original idea, not the 1st or even the biggest in SEA. But they do help make the bussiness going faster since the demand is too high before ninja came specially in indonesia. Even tho i usually use direct delivery order like grab express, more expensive but still way cheaper than me going to the shop by car.

[@addicz2]

This guy Ninja Express?

[@izkrnv9276]

@@addicz2 yes. Ninja van = Ninja express in Indonesia

[@addicz2]

@@izkrnv9276 I will Never use Ninja Express then. Thank You.

[@xionglin2009]

Karen is cute, professional, but mostly cute:)

[@nishantkushwaha5846]

😘

[@markanthonysangalang2772]

Ninja Van in PH is the worst! I worked in a fashion brand using them as a courier and we shipped an item 4x and the item that arrived is different from what we ship. Some employees are opening the packages!

[@snackgila]

Its a good move, they should focus to indonesia market, since people addicted to buy online in indonesia

[@jma7399]

boot strapping with a rolex

[@lumapas]

Too many complaints here in the Philippines about ninja van. Google it!

[@terrestrialaccessnetwork8456]

Someone get her a cheeseburger. Cool company!

[@winnieq7242]

Tbh Ninja van sucks.

[@pizaclatonddd3081]

Ah yes ninjavan my hero

[@bjonyeoh]

Delivery never arrives on time or gets lost in transit

[@winnieq7242]

I know right!

[@lindseylim8026]

And the delivery guys are called ninjas! Excellent

[@edmundchung1954]

They have so much funds but their hotline offered 0 help, parcels always go missing even after check-in at their warehouse and always delay delivery during "peak" season which is just some company like shopee doing promotion? 300M bucks of funding and their hotline can't even trace their driver? Wow.. pure greed..

[@paulbunyon4955]

Great business but he did not talk about using drones to deliver packages ! 😆

[@TheJttv]

Because it is not gonna happen in most places. Especially in big cities. It will only every happen in rural settings.

[@paulbunyon4955]

Thanks ! 😆

[@alex46215]

Because its ninjavan not ninjadrone

[@MIAKUMACHAN]

You can't leave the package in the front door, some packages are even cash on delivery.

[@paulbunyon4955]

@@MIAKUMACHAN thanks for the info !😆

[@IstoryangPagibig]

What's the presenter's ig tho? Asking for a ninja

[@nat0106951]

but shopee ninja van still can't deliver in my location. almost a tourist destination... can't understand why

[@wh7824]

Indonesian here, i think Ninja Van isn’t doing that well in Indo as we already have Gojek and JNE that most people are more familiar with, but what they are doing is indeed awesome, as i move around Indo and Singapore almost 3-5 times a year, i often use Ninja Van when in SG. Pretty cool service they have.