A career 'death watch' for Boeing CEO Dave Calhoun is not the answer, says Eric Dezenhall

Eric Dezenhall, Dezenhall Resources chairman and co-founder, joins 'Squawk Box' to discuss the crisis facing Boeing following the latest Boeing 737 Max-9 accident, what's at stake for CEO Dave Calhoun, and more.

[@alexgrun1532]

It's not an engineering problem, it's a pressure to cut corners problem that comes from the management

[@nadirwilliams]

This!

[@detch01]

Exactly. There needs to be a clean sweep of that so-called leadership team and a new, competent and honest one installed in its place.

[@johniii8147]

Correct. This case in particular, this was NOT an engineering issue. The door plugs have been used for decades. This was lack of quality control in assembly.

[@MikeGrotting-ot4hd]

When you hire NOTHING but Mexicans, I know I quit that pos American sweatshop company!

[@lindafukuyu5767]

I used to work for Boeing. As soon as I pointed out the SAFETY Flaws (many), I was let go. They even told me "Don't Be So Nitpicking" and asked me to revise the document. IF I was asked to testify in the Congress, I would. Lack of Leadership at Boeing. There are so many Managers .. a Manager has his manager and his manager has another manager to report to. 3 freaking steps to report to 3 different managers. Red Tapes at Boeing !!

[@damncars2618]

David Calhoun is a bean counter. Put an engineer back in charge

[@kinpatu]

Can't find any qualified engineers in the DEI hire group, unfortunately

[@M_SC]

What is up with everyone using that term? You are a Russian or Chinese minimum wage employee

[@MichaelAcevedo]

The last engineer that led Boeing was Mr. Calhoun’s predecessor. This is a company culture problem.

[@winstonsmith2885]

​@MichaelAcevedo Dennis Muilenberg did pretty well being in charge of Boeing's rotorcraft division. His being fired was because he was in the big chair when the crashes happened. If any executive most deserved to be penalized for Boeing's 737 Max failures it is Jim McNerney who oversaw the development from the beginning nearly to completion. But of course he got out just in time and gets to live out up with the mess he oversaw left to his successors to pay for.

[@windshearahead7012]

Bean counter? You can’t even come close to his work experience.

[@jaycharlton2085]

In a company, everything in the culture comes from the top. An airplane manufacturer that can't tighten bolts on critical components, needs new leadership.

[@johniii8147]

Unfortunately, it's not that simple for a company as big and old as Boeing. This is much more than a culture issue. This is years of cost cutting to up the share price. They eliminated most of the QC/inspection staff years ago now. They went with the self inspection approach of the worker on the shop floor "inspecting" their own work. That's likely the issue here and recent issues with the 787 issues. This stuff could have been easily caught before they went out the door.

[@lindafukuyu5767]

I used to work for Boeing. As soon as I pointed out the SAFETY Flaws (many), I was let go. They even told me "Don't Be So Neat Picking" and asked me to revise the document. IF I was asked to testify in the Congress, I would. Lack of Leadership at Boeing. There are so many Managers .. a Manager has his manager and his manager has another manager to report to. 3 freaking steps to report to 3 different managers. Red Tapes at Boeing !!

[@joecutro7318]

​@@johniii8147💯 %

[@yibingyang2645]

Yy 5

[@dachochiyo3992]

In Asia everybody said the new management team try to reduce cost.

[@williamelkington5430]

The senior leadership of Boeing should be sued for gross negligence.

[@ellaella5537]

They should be jailed. Lawsuits only affect their stocks, they still get their huge paychecks and packages

[@leochen887]

Nobody in Boeing Senior Management was criminally charged after the results of the investigation into the two crash of the Boeing 737 Max that led to the deaths of 346 passengers and crew. In fact, a deal was made between the DOJ and Boeing that it would escape prosecution if it demonstrated a beefed up quality control system!

[@filthywings353]

Dezenhall comes across as a spin doctor to me. Boeing whistleblowers have said multiple times over the past 20 years that its corporate culture will lead to accidents. They lay off their most experienced engineers and outsourced their jobs to inexperienced new hires who do not have the qualifications to design and build airplanes. They have also highlighted that management’s philosophy is contradictory, because management sees Boeing as a “systems integrator” but lays off people who are essential for that integration to cut costs. The media really needs to step up its game and provide examples of companies that were in Boeing’s position culturally but managed to change it back to something that produced quality products.

[@M_SC]

You forgot they have sought, multiple times, exemptions to safety regulations in design

[@winstonsmith2885]

They also ditched or reassigned most of their QA division as a cost saving measure, instead directing that the engineers who develop the various components have responsibility for quality assurance on the parts they design. Which is a fine idea in principle, except that their engineers already have full time jobs with all the pressures to deliver on their previous job descriptions that they had previously. Now they have those responsibilities, plus being responsible for quality, and even for increasingly having to babysit suppliers which the company's Supplier Management organization has pushed off on engineering as well. As you'd expect, management doesn't much care to be told that designers and engineers can't easily do their job plus everyone else's and not inevitably drop the ball somewhere - those that do object get dismissed, usually in favor of younger and less experienced new hires too naive to know that this is anything other than the norm, and are used up until they burn out or realize how absurd these expectations are and leave for better managed prospects elsewhere.

[@AndrewLarson-mq7xc]

Boeing needs to buy out spirit aerospace.

[@flabiger]

Not doubting your assessment at all. I'm just unfamiliar with companies that had bad culture and then turned it around. I can only think of Apple when they got rid of Jobs and then rehired him to help them become profitable. Do you have other examples?

[@ulfasplund3514]

Apple was in free fall when Steve Jobs came back. Boing needs to do the same. Move the HQ to on-top of the assembly of airplanes in Seattle and hire less MBA’s and more engineers.

[@PaliVCiernom]

His argument about triage is correct, but the patient is not the 737 Max-9. The patient is Boeing itself!

[@gtf5392]

Yeah. And when he talks about identifying the ‘fix’, the fix shouldn’t just be narrowly focused on this door plug issue, but how to fix the culture of Boeing’s quality control as a whole.

[@maxdakul]

Well said!

[@MoonstruckExploring]

And we are all patients if we fly on a Boeing jet!

[@fonkenful]

@@MoonstruckExploringBeta testing Guinea pigs? Funny thing is that on one leg of a recent cross country trip, we had a short ride on the new 737-8s, and I’ll have to say that of all the variants of that family I’ve been on over the past 10yrs, it was the most spacious - but lipstick on a pig I guess. Time for the beancounters at Boeing to seriously reflect on their commitment to an almost 60 yr old airframe topology over several sidelined projects, or as Joe alluded Airbus will continue to “eat our lunch” - and deservedly so I my opinion.

[@robertphillips2983]

Correction, it is not an engineering problem, the design is sound, it's a QUALITY ASSURANCE PROBLEM!!! Who is responsible for quality assurance within a company?? Could it be management??

[@Jahwobbly]

whistle-blowers have been predicting this for 20 years. Software that crashes planes, tools left behind inside furl tanks, and now door plugs that don't.

[@fonkenful]

Gee, isn’t that in their basic job description, or is that itself subject to retroactive revision?

[@efoxxok7478]

People keep saying it’s an engineering problem. In this case it appears to be a manufacturing problem. An engineer can design the most perfect thing, but if the guy building it doesn’t follow the design it’s going to fail.

[@joewest3901]

Boeing canned their last CEO over crashes. That apparently didn’t fix the issue. Their board of directors needs to be overhauled and then the commercial aviation arm needs audits.

[@TheByard]

They need independent inspections that answer to the FAA and the client purchasing the aircraft. This happens in Civil Engineering why can't it happen in Civil Aircraft.

[@cardboardboxification]

CEO lol, buba prolly don’t know how to change oil in a car

[@M_SC]

Yes. The whole culture is corrupted. They still keep asking for safety regulation exemptions after the 2 crashes (after one crash and then a failure to find and fix it and an immoral Blaming of pilots)

[@brettbuck7362]

That's because once you have "professional managers" in every position, they may have all sorts of good intentions, they have *no idea* how to solve the problem, and will almost certainly do something to "fix" it that makes it worse. Firing the CEO, all the new "business initiatives" in the world are either useless or (more-likely) counter-productive. Rebuilding this sort of "business culture" has be be rebuilt from the ground up, not from management down. It may not be soluble because they are geared to do just the opposite.

[@johniii8147]

Lot more complicated than that.

[@kevinheuvel7454]

This guy lost me when he said it was a engineering problem. How can bolts not being installed be a engineering problem.

[@elvinlee7592]

Always blame something else, never the management and board of directors. There's a reason why SpaceX is eating Boeing's lunch for rocket launches. When is the last time the C suite of Boeing slept on the factory floor like Musk did?

[@kaseyc5078]

Qual

[@andy-sl2im]

Yeah, it can be an engineering problem, but it's unlikely, how else do you attach a door to a fuselage? Weld it on? Either way the problem isnt this, the problem is what else on the airplane is botched.

[@georgeburns7251]

If you engineer something that can be assembled incorrectly, and is also hidden in a way that it can be easily observed, then it is missed engineered. If you understand human manufacturing then you would know there is no amount of inspection that will guarantee 100% jthere will not be an error. Christ, just look at the auto industry and the never ending recalls.

[@johniii8147]

Clearly the CNBC hosts had no clue on what they talking about either. This isn't a show to get any good information from other than financial markets.

[@poppyrowland1385]

The fix? Take the concerns and warnings of your engineers and workers very seriously, and follow up on these concerns. This has happened because the warnings from the factory floor are ignored. Very stupid game plan.

[@elvinlee7592]

In many ways it may be too late without a wholesale change in management and the board. If the culture has already trained people to keep quiet, there isn't a voice to listen to.

[@michaelmashburn6068]

The issue isn't about 1 specific bolt, it's a systemic issue within Boeing itself. I hope that's not lost on the CEO

[@razorbackg.7004]

Love these I’m an expert who’s really not an expert. This is not an engineering problem this is a quality control problem.

[@Mark-oj8wj]

The entire leadership should be sacked. Aviation survives on an open safety policy where people who make mistakes or point out mistakes,can do so with no fear of reprisal. Yet Boeing now punishes people who point out mistakes or safety issues. Theyre 180° from the culture that made them the great manufacturer they once were!

[@sambell624]

It is not only about the bolts, it is about the hearts and minds of those tightening the bolts to the chain of commands tightening convictions and beliefs of outstanding human work.

[@lani6647]

He’s been on the board for 14 years. He’s part of the problem. Fie him. Fire the board. Bring in some persons who can fix this.

[@bartsolari5035]

Write your senator's lobbyist

[@walterbrown8694]

IT'S NOT AN ENGINEERING PROBLEM" -The "door/plug/panel/fuselage thingy that keeps people, stuff, and breathable air from unintentionally departing the airplane in flight indicates a very serious management problem at Boeing that requires remedy. Boeing used to know how to manufacture airplanes in such a way that merited the philosophy of type certification. Is Boeing's work force competent to establish and follow manufacturing processes which will produce reliable and safe aircraft ? ( Since my retirement from Lockheed - Sanders 33 years ago, I haven't flown commercial. Not likely to do so in the foreseeable future either. )

[@cardboardboxification]

It’s just a simple check list on every part of the plane that at least 3 people check and sign off … The guy that installed it His boss And the Boss’s boss

[@M_SC]

They have instead repeatedly asked for exemptions to existing safety regulations

[@AmbientMorality]

@@M_SC To be honest that process is pretty normal and sounds a lot worse because of MAX's history

[@familydude154]

I am an airplane mechanic and this is my opinion: It's a mixture of pressure from management to try to meet the deadlines and deliveries, which then leads to cutting corners. And also the entire aviation industry is lacking seriously in experience and talent. Boeing hires people off the street to assemble these airplanes because that's all they can get. The pay scale for the entire aviation maintenance industry needs to be revisited. As well as the is a major shortage of experienced and certificated airplane mechanics and manufacturers.

[@banebury2346]

Which costs money. Ultimately this is about companies refusing to spend the necessary money to do the job right. They pay their C-suite executives, board members, and stock holders the profit but don't invest in their own personnel who are the ones actually building the plane.

[@richardvervoorn6626]

You sound much like the AME’s that I have worked with when I was in R & O for over 20 years. The real dedicated guys are the ones who KNOW what and where the real issues are. Love your take here…

[@murn20091]

I look forward to NTSB report. I want to see the results of log book review showing when the doors were last removed and by whom. If it was not removed since delivery then I want to see the sign off paperwork showing technicians that installed the sign off on the completion of that installation job. To many people are getting on here saying that they are experts in AEROSPACE . I would like to see the Data before I spout off an opinion. all I see in these videos are people trying to make a buck off of this incident. Please let the NTSB do its job and find out the reasons behind this. Thank you. Pete, Please do not allow the Boeing aircraft company pull the wool over our eyes again. Thank you Pete

[@wickedpawn5437]

The times of Allan Mulally, an ENGINEER, head of the 777 program are long gone.

[@bartsolari5035]

Bravo

[@robainscough]

Boeing will ask us tax payers to bail them out ... but the executive branch will still retain their bonus/compensation and business as usual.

[@robainscough]

@@user-kh8mv2be8t Bail out will NOT fix anything at Boeing but that is the next step ... the executive branch is already pointing fingers away from their policy decisions and towards employee workmanship problems and morale. But we will bail them out, otherwise the US will effectively be one and only one aircraft company Lockheed Martin and they don't make commercial aircraft anymore.

[@darwinwins]

it's not an engineering problem when their QC is cut to the bone. that's a managerial issue. a C-suite issue.

[@bartsolari5035]

the FAA asleep at the switch

[@terrygerhart6878]

I am thankful Boeing is performing brain surgery where they accept failure. If this is a engineering problem is to put a competent engineer as CEO along with its Board members and enact legislation for jail time for failure to engineer a reliable product. The guest speaks as an investor not caring if they hurt people or not.

[@steveducell2158]

You folks should be examining the history of Boeing management starting with the merge of McDonnell Douglas . I will bet that the corporate culture started changing shortly after that time with more pressure on profits than engineering. I find it interesting how two companies will agree to merge or be absorbed and the weaker of the two's management team will find a way to migrate upwards into the decision making processes.

[@PhilipBarrett1]

“We’re in a moment”…. That’s modern speak for my words are super important and we’re smart, and trendy, and know how to make you feel better. Well, I flew 80 times last year and this year, I changed jobs so I don’t have to fly as much. These people are nuts, I don’t trust them, or the airlines. Their priorities are all out of whack

[@hardchooligan]

This is what happens when companies are "to big to fail"

[@caseydudley9629]

Too bad.

[@johniii8147]

No this is mostly what happens when companies get too focused on share price and cost cutting to meet earnings targets. Seen time and time again.

[@evanr1784]

Its both Too big to fail because Boeing is one of the biggest defense contractors ,which means if they don't change their ways the military will have shoddy equipment ​@johniii8147

[@eriklapparent4662]

Absolutely!

[@joshjosh8301]

This is blatant incompetence. They are bypassing quality, and obviously foregoing inspections. The entire company needs to be absorbed and nationalized.

[@constitutionprotector3130]

Great. Let’s get the US government involved, who makes everything they touch into a colossal disaster. Better yet, let’s put the Chinese in charge.

[@redwithblackstripes]

"We have nobody at risk" Yeah.. unfortunately there are doubts about that...

[@nika3393]

Everyone is at risk. Boeing said "never again" after 300+ MCAST deaths. Since then many Boeing employees have been retaliated against for raising safety concerns internally and many employees have had to quit to blow the whistle externally and still nothing was done. Now that this incident has picked up more coverage than other recent incidents Boeing has admitted to omitting important info from the manuals regarding the cockpit doors being designed to swing open in a depressurization event and jam open while jamming the lavatory shut. What else are they leaving out of the manuals? What else have they not installed correctly? How many violations are we going to allow them before the FAA does it's job properly? When will congress do it's job to protect consumers lives rather than protecting corporate pocket books? Boeing received gov't funding and gov't exemptions after the MCAST deaths. Had those deaths been caused by private citizens those deaths would have been criminally punishable.

[@mjon5706]

I won't fly on a MAX anymore, I've continued to avoid that plane since the original MAX incidents. If one of these planes is the only way for me to get somewhere I'm either taking a train, drive, or I'm just not going.

[@dennisnguyen8105]

As Americans we have to ask ourselves the tough questions: which would I rather buy if the items was made by Boeing or by China? tissue paper, baby cribs, AM/FM radio, canned soups etc.. At this point, I can't trust Boeing to make bedroom slippers because I fear the soles would peel away as I walk down the stairs causing me to trip and break my neck.

[@ghostindamachine]

It isn't just problems at Boeing, but also at their main supplier Spirit Aerosystems. And certainly not worker problems alone. It's the whole chain, from workers, to management, overstretched workload, too lean, a lack of oversight, no quality assurance, etc. Both companies are currently summoned to court by investors with the claim that Spirit Aero and Boeing with held critical safety related problems, like releasing subpar products and parts. Falsifying reports and documents, etc. Whistleblowers (quality assurance personnel) are silenced by Spirit Aero and Boeing. They both seem to be very much in the wrong. And it seems to be an endemic problem.

[@fromgermany271]

But unfortunately they sell the Spirit 737Max under a different name. There are people saying the plugs are perfect for doing the final internal installations, because they (Boeing) can open them for better access. Maybe they should consider to close them before delivery.

[@jvsaints3028]

It's time to talk to the whistle blowers and the "common man" in the company about the perception of Boeing's safety. What are the companies doing who have proven safety airplanes? The small companies might be obscure but the "big boys" need to examine what the smaller groups are doing right. Boeing has a big problem. The model of how the military handles a problem within the ranks might need to be reviewed for corporations. It still might be a problem starting at the top.

[@dcspangler8025]

He couldn't care less. His compensation $$$$$ is locked in. Unlike his non-unionized work force. It comes from the top down. Shoddy work is the bean counters fault.

[@Nic7320]

This is NOT AN ENGINEERING PROBLEM. It is a lack of procedural oversight. A lack of oversight can only be solved by proper process MANAGEMENT. Don't blame the engineers for management's corner cutting measures.

[@sundragon7703]

To certain degree, it does not matter who the CEO of Boeing is. That person executes the direction set by the Board. What needs to change is the philosophy of the Board and its largest shareholders where 1) products perform as advertised and 2) product output does not occur at the sacrifice of quality. Boeing's Board places too much emphasis on the short game rather the long haul. They forgot Boeing got to where it was by making a quality product that did as advertised. When that product was made in ridiculous numbers, quality was not sacrificed.

[@amerikadaemeklilik]

May be replacing the CEO is the wrong way. Replace the whole board and keep the CEO until a better one is found. All commentators asked excellent questions. Also while 737 MAX is a old design recycled, the door that was fitted is not a new engineering piece. Its a basic add on that should have been caught in their quality control. If their quality control missed this, the question is what else did they miss? And is the quality control issue only on the 737 MAX

[@ThomasS-jf9kf]

It is not an engineering issue! It is a production management issue! Please stop insulting the great engineers at Boeing who have for years been warning and pleading with the bean counters to stop cutting quality and safety corners.

[@robertlivingston360]

Who says it is manufacturing? The plugs are installed with BOLTS, CROWN NUTs and COTTER PINS. That means that the plugs can be removed and replaced at any time including seating reconfigurations. Who monitors seating reconfigurations? Cotter pins are a one time use item and must be replaced after every removal with new. Were the bolts left out awaiting new Cotter pins to arrive? Were the wall panels replaced before the job was complete thereby hiding the deficiency?. It is highly suspicious if examination of the plug on the other side of the isle was fully complete. Why one side and not the other? Perhaps seating was loaded from only that one side. Check seating configuration records!

[@namnis1192]

This isn't about airplanes. This problem is about the business of running a assembly line.

[@MrShepardDog]

Sorry, pal, it is NOT an "engineering problem"! It is a problem of Boeing forcing and encouraging senior assembly line workers to retire over the last 3 or 4 years. It is a problem of skilled workers and QC workers leaving during covid, and not coming back. And being replaced with workers -- trainees-- who are younger and have a different attitude about work -- INDIFFERENCE! No pride! No pride in being part of the famous Boeing family! And too much work-tasks for the available staff. Thus: ".... management doesn't care about us.... why should we care...?" That sort of attitude. That's why -- I'll be a dollar on this -- you will see the 777-X being pushed back ANOTHER year....

[@tedstriker6743]

The FAA and Boeing has failed and continues to fail. We need to hold them accountable

[@douginorlando6260]

FAA fails because Boeing pays Nikki Haley big bucks to sit on their Board of Directors. She knows nothing about the business but brings her political influence to the table

[@frankpinmtl]

Company culture starts at the top

[@user-pk5or6jr4w]

Hire Quality Control Inspectors who know what they're doing!! Cargo planes such as UPS and Fed Ex have been using these door plugs for decades, as well as Airbus itself with no problem.

[@guangxidavidliu]

1 out of 4 bolts missing, it is quality issue. If 2 out of 4 bolts missing, maybe it is big quality issue. If ALL 4 bolts missing, it is a sabotage. If you understand airplane installation and parts distribution procedure-ALL tools and screws and bolts are accounted for, when the install worker with hand full of extra bolts, he didn't forget to installing it. I hope FBI involve in investigation. I don't believe repeated error and omittions. It is NOT hard at all to find who/the worker was responsible to install this door panel. I suspect there are enemies within Boeing.

[@diytwoincollege7079]

This is NOT an engineering problem. The design was in place, approved, and working in many planes. It’s a management problem of not following the engineering plan.

[@yuribudnyatsky3450]

I'm getting suspicious if it was sabotage to bring Boeing down. If this plug door was a design flaw, why it happened only on this plane which was not the first one of this model from the plant? Why it never happened during the testing phase?

[@AmbientMorality]

Because it wasn't a design flaw?

[@jcclark2060]

Why don't these talking heads allow the person being interviewed SPEAK! That's what they were brought in to do!

[@yurimendez5987]

CEOs need to be engineers. People whose priorities are marketing and finances will not deliver quality.

[@chrisburnett9618]

The hosts barely let the man talk. I can't stand the constant interjecting and cutting him off. If you're going to invite an expert guest on then let the guest speak and inform us, don't try to talk over him! Tighten the leashes on your dogs, CNBC.

[@Kyrephare]

The board has everything important to a company except one person on it: Someone who has actually built a plane.

[@yohannessulistyo4025]

What is the engineering problem here exactly? When the plane gets a brand new hyper-efficient engine with oversized intake, they notched it forward and upward, as they aren't afforded a brand new clean-sheet design. They have to tell CFM the engine maker to shrink down the turbine diameter (LEAP-1B) because the 737 platform doesn't have that ground clearance, at the cost of making it slightly less efficient than its Airbus counterpart (LEAP-1A) which can hold its full-size turbine diameter. Now they have to tweak everything to compensate for the efficiency penalty. Totally brand new set of wings, new stabilizers, new tailpipe that has never seen major changes since 737-100, all to keep it competitive, new landing gear, and what nots. When they need to keep the plane behaving in familiar way, they engineered a function to dampen the effects. It is just the bean counters that don't allow them to get it published, to allow the sales marketing guy to say that "no additional training required". Boeing 737MAX was a radical re-jigging of the old 1967 737 platform, and by magic it almost matched A320neo performance figures. What's the engineering problem there? It looks like an engineering miracle. Board desks these days talk with a lot of analogies not to try to explain to layman audiences, but seems to hide cluelessness. That door plug is also in A321neo, when Starlux ordered their A321neo in less dense configuration than let's say Spirit, Airbus plug that door properly. Boeing has been copying Airbus, from distributing its supply chain, using composites, and now re-engine-ing its best seller narrowbody jet. But it can't do it properly, then the white collar higher ups blamed the engineer? This is clearly a process issue, be it manufacturing or Quality Assurance. You got a moving assembly line at Renton, and the supply chain is unable to provide the workers with the necessary parts when the airframe passed their assembly station. When the materials finally arrived, the workers need to chase the moving airframe down the line and hope that the person doesn't forget to install all of them properly. Why such thing needs to happen? Why the rush? We know Airbus can't fill the all of those piling A320neo orders despite having all 4 factory outlets running full. Why doesn't it happen in Tolouse, Finkenwerder, Tianjin, or heck... your own backyard, the Airbus-producing Mobile, Alabama? Or let's say how those folks in Zhoushan, China are doing?

[@user-hc2lr4cn8f]

For the overall thing -- not these particular bolts -- only the top management can take the responsibility, because only they have the power to throw or withdraw resources, changes processes and so on. The suggestion, that someone forget those bolts and need to be sacked, and we all are safe again, it‘s ridiculous!

[@2QRh6g1I]

1) sounds like Boeing is only focused on the plug door at the moment, but makes you wonder what other bolts on that plane are missing or not tightened properly 2) the pilots of that plane were surprised by the cockpit door being blown open by the decompression of the cabin - Boeing says this is by design, but apparently the pilots were unaware of this "feature" ... just like the MCAS system that caused the two fatal crashes of the 737 MAX. What other vital info is Boeing withholding from pilots to prevent FAA scrutiny before certification?

[@surfrescue3232]

I am an external provider of Leadership Development training (been in business for 22 years) and a few years ago I was asked to facilitate a workshop for Boeing. I work with some of the world's most successful Fortune 500 companies and Boeing was a standout...for being a totally obnoxious group of individuals! To this day I am yet to see such juvenile, gossipy 'adults' in a training session (ironically for leaders!!!) and the HR team were vile to me from the moment of contact. I was stunned by the low calibre of people. None of my other clients, big or small have ever, in 22 years, treated me like that, in fact the exact opposite. And when I raised it I was 'stoned to death'. The HR manager went on to try and destroy my reputation telling outright lies to an entirely new client when he realized they were using my services.

[@richardzapor4607]

Not an Engineering problem - Clearly a Manufacturing/Quality problem. Not installing bolts/cotter pins or torque fails is not engineering. Throwing young virgin into volcano is what a Chief does and is useless. Throwing the Chief, his exec staff, and manuf manager into volcano would teach the next set of clowns that if they fail they will be fired. Primary issue is lack of accountability for manuf errors at tech/union level. Count errors and fire after incompetence shown.

[@KC-gp4mf]

Omg! These business people are clueless. It’s the lack of safety culture of the entire company top to bottom. That stuff will not be fix overnight and until then you will have these recurring issues. God knows how many latent issues are in the existing fleet. First it was MCAS, door plug, rubber bolts, etc. they also has issues on 787s that caused months pauses in deliveries.

[@blastum]

This is a culture problem, not an engineering problem

[@RaY_77W]

Honestly, There is nothing wrong with the max anymore, it’s impossible. The whole world scrutinized the living hell out of this plane for 2 years. There is a problem with the people who are making it, obviously, they can’t do what they are supposed to properly. It’s sad. The design is fine but it means nothing if you can’t make it properly. Come on Boeing just do the right thing the first time, haven’t you learned your lesson?😢

[@boeing757pilot]

Well, there's a bootlicker.. Calhoun should be fired. We're told that these CEO's need massive paychecks because they're ultimately responsible. Indeed, he's responsible, and it's time for him to go.

[@jameshaxby5434]

He was obviously letting things slip WAY too much on assembly quality control, and he needs to go.

[@williamwade7059]

Some Airlines are refusing to accept planes manufactured in South Carolina due to quality control issues. That's NOT an engineering problem.

[@Nnomadd]

This must be the most irresponsible company around, with zero accountability. Funny to see how this guy bends back to explain that this is just an engineering problem.

[@adambarton73]

Let the guy speak he's the expert not the interviewer

[@petrovichbauer5105]

It's the same with airline CEOs. Put former pilots in charge, not bean counters

[@alfaeco15]

The problem is not the plane but the company

[@louisz1468]

Boeing needs an engineer as chairman. Someone who lives in or near the factory (like Elon Musk). These GE know nothing type managers inhabit their remote headquarters first in Chicago - now Virginia. They should be close to and live with engineering and production. They’re mostly focused on marketing and finance.

[@lolalasziv1059]

5:14 Airbus is not french. It is european.

[@jeffjefferson930]

I'm an engineer. The problem at Boeing isn't engineering, it's corporate culture. The culture is profits > all. Engineers don't run that company anymore and don't make decisions.

[@fabio4417]

Can i point out that globally some of these planes are still flying in places that havent grounded them. A few days after FAA grounded the max 737-9 i took a copa airlines flight from Rio to Panama in one. So no, not everyone is “safe”.

[@mariano_buitrago]

Copa grounded their MAX 9’s last week

[@fabio4417]

​@@mariano_buitrago Not following the news, all i know is on the 9th I flew from Rio to Panama on 737 MAX 9 that had gone through generic "inspections", but for the leg Panama to JFK they did switch to a different plane model. The 737 MAX 9 had been scheduled for this leg too and they had to change to 737 800 so they could enter the US.

[@ulfasplund3514]

Boing has been going downhill ever since they moved the HQ to Chicago, and distanced itself from engineering and quality. Quality issue is beyond the 737, just look at the starliner (space), KC-46 tanker, the 787 and on and on…

[@greyhamlogan2255]

He should resign, there is no accountability at Boeing, Max-8/9 series is a disaster.

[@shawnx18]

Sounds like the crisis expert is saying crisis just need to be dealt. Don’t fix the culture that caused it so I still have my job? Am I hearing this right?

[@BigEightiesNewWave]

I saw a video by an engineer/pilot showing the door and how it works, I myself suspect maintenance was done on it, and the bolts were left out. It is impossible (probability zero) the bolts "came out". They have castle nuts with cotter pins in them. AA NEVER should have flown that plane KNOWING there were pressurization alarms going off. They did NOT trace the ROOT CAUSE of that, but instead their fix, knowing the plug might fly off, was to not sit people right by it, and to not fly over water. AA flight 261, in year 2000 killed my niece and all people onboard. It was traced to AA never inspecting, nor greasing the T-tail jackscrew, so it failed, and the plane was doomed. FAA found a multitude of problems at that airline, yet CONTINUED to let them operate!

[@Arun___200K]

Excellent content. I used the last dip to stock up, buying AMS28D$ now its cheap, can't miss the presale.

[@joethompson297]

CEOs are only eligible to reap massive rewords and bonuses without any consequences for bad judgement and policy. Got it!

[@tombouman4485]

A great American company, something to be proud of in the past, sadly in decline.

[@Peizxcv]

If this scammer did his job NTSB and FAA wouldn't need to be involved at all. Boeing management is grafting from the company and will leave with a golden parachute

[@Williamb612]

NO…Calhoun doesn’t get it. Yes the leadership grounded the planes and supported the process etc etc…what Boeing did not do, is talk directly to the public…instead they released a transcript of what Calhoun said to an all employees meeting, and now he is telling us what Boeing has done…he never within hours himself directly addressed the public…this is crisis management 101. Clearly his PR crisis management team doesn’t get it. You focus on the public first…then you do the internal stuff…or you do both at the same time. Calhoun needs to go. They better rebrand that aircraft Boeing 8 series or 9 series and take off the MAX LOGO from the fuselage as well as the safety placards on the back side of the seats. Already there are tens of thousands of people who have made up their minds about anything that has MAX on it..and will even wait a little longer to book a flight on a different plane…with preference shifting to Airbus. Also, Boeing has caused Alaska and United to lose already a billion dollars in revenue because of their inexcusable quality control issues…I hope these airlines either get restitution from Boeing, or sue them.

[@unfixablegop]

It's time that the engineers have say again an Boeing and not the accountants.

[@6MISFITZ]

Instead of Quantity being job 1 in companies in this day and age, why doesn't the man or woman or team whose job or responsibility it is to tighten ALL those bolts or retainers have the authority to STOP production and get ALL the necessary parts needed to actually complete their job? Yes I know it would cost more and slow the manufacturing process down, but isn't our safety worth it? Would that not lessen the hit to Boeing's stock and get rid of the MD culture?

[@aikotoba99]

This wasn't supposed to be a softball interview and it's good to see an animated interviewer for once to ask tough questions. What if there are other issues? That is a perfectly reasonable question. Dig deeper I say

[@georgeshumate8174]

It's all about cooperate greed. Not just here but pretty much every where.

[@jimsullivanyoutube]

This is a management problem not an engineering problem. If two CEOs had problems then the board is the problem.

[@MariAmmaSar]

Safety in design is drummed into oil/gas / petrochem engineers all the time, and to them, the MCAS Max-8 screw up at Boeing is downright incredulous. Its an indication of failures at several check points.

[@wattheheck6010]

The Boeing board engineered a manufacturing & QC mess when they decided to scatter parts production/assembly across dozens and dozens of states in order to secure more Congressional votes to do anything they want building commercial and military aircraft, and signing off on how the plane was built/maintained with minimal, pesky government regulation (FAA inspections). That leaves passengers to depend upon the NTSB to manage incident autopsies. Dangerous.

[@mariannorton4161]

Nice word salad by Dezenhall. Whistleblowers have been screaming about Boeing for years and no one, especially at the FAA, has listened. This is yet another failure that was bound to happen.

[@rickvoit7310]

When the interviewers and the interviewee aren’t on the same page. The show’s producer messed up on this one.

[@chrispnw2547]

Boeing would love the public believe this is a one-off incident BUT this is not an airplane assembly problem but a history of putting profits above passenger risk. The CEO must go if he does not understand there is/should be a formal written process in place for assembling the 737 Max door plug that includes separation of duty roles where a second person inspects the work performed by the 1st person on life-critical procedures. Admitting established procedures were not followed is inviting fines and probably jail time for all who were aware. In addition such an admission may result in order cancellations and orders going to the competition.

[@Karnakthemagnificent]

This is NOT an engineering problem. The plug was not improperly designed, it was never properly installed. This is a process/manufacturing problem. The guest lost all credibility after making that statement.

[@xcel5203]

Better make trains Boeing - atleast you know where the door plugs are falling off , along the tracks .

[@rkriisk]

IMHO this is political issue not engineering or management one. As all this kind of gigantic monopolies in US they are strategic state resources. They are many things to many interested parties. So if we look from state (political) point then we can state that it is social program through employment, strategic defence program providing critical systems and services , a strategic civil aviation program, main contractor for hundreds of other strategic sub companies and entities, political prestige program, strategic investment company for pension and other critical funds and entities and list goes on. Can anyone seriously think that there is any way this convoluted entity with so many gigantic political owners and interested parties can change anything significantly? I can’t see this happening ever. They make some noise and throw some platitudes towards public and the train goes on.

[@Lucy-hu8gv]

no matter how many people died, you can't delay one second for those executive paychecks or stocks incentives!!! that's it!!!

[@BigEightiesNewWave]

There is a big difference between UNITED finding loose bolts, if the torque was not up to spec, but the castle nut and cotter pin were intact, and AA, which is what I suspect, to me missing bolts/nuts/cotter pins.

[@blw3169]

It is not an Engineering problem....it is a Production/Quality problem.

[@Mark-oj8wj]

This is a brand new plane and the expert uses heart disease as a triage example!😂

[@skwjisin]

why is the CEO sort of smiling during the interview? its so frustrating to see

[@WILLIAM1690WALES]

Bowen but tickly with the 737 there’s been a litany of mistakes for 5 to 6 years and if they keep on happening and the basics senior management are still in place then they have to go Boeing is that important that scared to make these very tough decision so the bottom line is would you want to fly on any 737 at this moment in time?

[@kapalua7]

This is far more than an engineering problem. Eric’s superficial approach is wrong, wildly uninformed, and missing too many key points.

[@samgabriel2360]

Sales for Airbus A320 Neo will vastly pass max planes, its auch a better designed plane than max. Why do airlines have to buy Boeing after so many catastrophic events.

[@autoimport1698]

As a worker in Airbus, We have too many commands to produce the a320/321 in reasonable time, we can’t answer favorable to replace all of the 737 commands 😅