Comcast's 'Embarrasing' Customer Service Phone Call

[@christhompson03]

Why does the military use waterboarding when we have Comcast Customer Service ?

[@Jesus_Christ_is_Lord_]

Christopher Thompson why not do both at once

[@Chris_yes]

Christopher Thompson ROFL big rofl's thank you :D it's true.

[@GeoMeek]

+Christopher Thompson Because waterboarding will not kill you.

[@stevenberson8991]

+fastbike94 That is just way to inhumane.

[@lokynokey4822]

+Frankie's Gaming and Tech Because water boarding would be a brake.

[@joshomaton]

The way he is so desperate makes me think that they beat reps who cancel services.

[@lordinquisitorstefanauster846]

+darthjesus3444 Yes they do. They even fire brilliant tech support agents for helping people too much.

[@thejose970]

+darthjesus3444 They do.

[@Ellobuhbyehair]

Hahaha they probably do.

[@DavidPonce115]

They do

[@pepsipark4081]

Yeah....he sounded way too desperate. It almost makes me feel bad for the guy.

[@scoobeswoosh]

I used to work for Comcast. This is their loyalty department and they are instructed to try and push you to stay with them...one of the reasons I quit. They're terrible.

[@rainbear1987]

I had an interview with comcast before and I mean they are terrible. Like they list starting wage as 21 dollars an hour but its really 13 and I was like what? False advertising for sure. I mean I cant see where anyone could talk to people like this. I work for a call.center that respect individual boundaries. Their are things I hate about it but comparing that company to the company i work for i can still feel good about myself and the pay is decent.

[@erickvasconcelos4458]

Totally agree with you. I quit myself from Comcast loyalty because the managers just focus on keep the costumers but doesnt let me provide really good promotions to them. And because of guys like this one when I got a call from costumers all of them are upset because instead of get a good service they have been through useless and rude manners by other representatives.

[@terra1829]

Rebekah Craven they pay us not even 4 dollars here, I’m from the activation department, they have so many rules for this, is like they are trying to have the worst customer service lol I am not pushy at all, but they (customers) still throw all their rage at me because irl they have many reasons to: not having the actual speed the package promises, sudden service disconnection, self install kits. It is what it is.

[@unknown_gamer1733]

I'm NEVER working for that company. If I have to waste customers' time just begging them to stay subscribed to Comcast, I'm NOT DOING IT.

[@trailerwager8850]

That's as insane as one would think watching the actors n the commercials somehow violate u thru the screen

[@juliebear1505]

This caller deserves a Gold medal for patience.

[@jamesbo506]

Amen, I would just yell and threaten to get a lawyer!

[@tamaraaker3618]

jamesbo506 Why piss some one off so badly it just doesn't make good busness sense to me I guess when you get dowen to it only these compenies have a window of opertunety to get your busness once or maybe twice in a span of years . Pressure tactics have been around for as long as there have been things to sell.The best defense is letting them know there not the only fish out there.

[@MsBillybutt]

Julie Bear Really! I would have totally lost it after 2 minutes. But he was recording it, so ....

[@simonmarty99]

Julie Bear ...and the guy answering him deserves to be fired

[@SM-qn7sr]

***** how is he right??? The caller wants his service disconnected, he should've disconnected his service!

[@mohita6964]

As someone who has undergone customer service training for Comcast, I can assure you that we know instructed specifically not to disconnect services immediately but after a period of 10 days even though we could, not to mention we are constantly reminded to push unnecessary stuff on customer to meet targets, it's really no surprise Comcast sucks big time and people have been noticing it and leaving services.

[@louish2037]

Let me guess you trained in 2020 but never ended up working for them?

[@TheDailyConversation]

Is Comcast the worst communications company in the United States?

[@joesoo22]

yes

[@redz1868]

its a dam good thing you cant grab people through the phone ;)

[@richsmith1066]

I can't find any decent shows and 24/hr news reports the most mundane things. Do we really need cable?

[@Annexation_]

***** Not really.

[@SweatCraft]

Yes

[@TheBundini]

The employee was just trying to win the call center contest. Whoever gets the most saved customers gets a $25 gift card for red lobster.

[@lara3973]

bhaha maybe

[@jonssyy]

Lol Probably

[@Tkdongerlord]

Videosd sexy pictures of girls to check if someone else go to know somebody eat eat some is made from silicon

[@Ruby0465]

😩😩😩😩😩😩😩😩😩😩💀

[@BScrimpton]

Nah. Radio shack.

[@13enwarner]

I feel like these reps get punished for cancelling services.

[@Assmark]

Or they might even get bonuses for preventing customers from canceling, which is pretty bad as well.

[@jebberjeb]

Assmark Wait, why is that bad? Wouldn't you want to reward reps who are able to convince your customers not to cancel service? I mean, presumably without them having to be dicks to do it...

[@Assmark]

Jeb Beich Rewarding your employees is not bad, the problem with commission based sales/activities mean the employee is most likely not going to have their customers best interest first, but instead have the goal of making extra cash in their mind. Employees in a customer service position should be compensated in other ways, instead of making a commission on a sale or whatever, they should be paid higher hourly, receive more vacation days, etc.

[@TheAwesomenessMC]

ikr

[@1mohtime]

Actually, they are. They might lose their job

[@gabesuxx2132]

YO. it's like he's breaking up with Comcast lmao

[@ottopause9118]

hahahahaha lol

[@MsLoopyLoops]

are you seeing....another company?

[@William.Shakespeare]

awesome

[@jenwhite8832]

Honest to God that’s what I thought 😂😂 ‘just tell me what you want from me and I’ll do it, but you gotta give me a chance’ 😂😂😂

[@gigilaco]

More like getting a divorce

[@RustySporks]

Imagine what the rep's girlfriends have to go through every time they break up with him.

[@YourFatherVEVO]

^

[@Fivestarrs]

Well, ah I'm just trying to know why wouldn't you want my service.

[@adamburling9551]

But wait, so now.. Ok, Let me get this straight, why do you want to break up with me? I'm just trying to figure this out, why is it.. After 9 years..

[@adamburling9551]

I'd also imagine his girlfriends face would probably look a lot like your profile there after a while RustySporks.. Wondering... When .. It's gonna stop

[@SinisterSkip]

RustySporks hahaha genious

[@wattamutt]

Omg! The caller handled that like a pro. I dont think I could have hung in there that long.

[@RobertAnderson1]

that's just the point...

[@TuberoseKisser]

Money is on the line

[@Asidebar]

I would have hung up long before the call ended. All he had to do was notify Comcast in writing to cancel service.

[@dadmoo12]

imagine having to break up with that guy.

[@TequilaMockingBird91]

Sarah P Tell me, why don't you want the best D in the country????

[@Crusader228]

I am the number one rated lover. you wont get that anywhere eles.....

[@HiddenBearsHD]

"But babe, I have the house with the number one internet. Why don't you want the number one internet? Why?"

[@larrainereese4230]

That is so funny. Good comment!

[@Digital111]

LOL I can't stop laughing at your comment

[@ZachKokiri]

Most break ups go over more smoothly than this.

[@allenbowers9082]

Zach Woods Not mine.

[@pumpkinthethird]

@@allenbowers9082 oof

[@ricklloyd9267]

Sadly, this guy was probably a God at Comcast before this tape came out. He was probably employee of the month 12 months running. Had the highest retention numbers and was the model all other employees were compared to.

[@marbardan]

Now he probably feels so bad about this tape, he doesn't want to tell his boyfriend about it.....

[@juno1752]

@@marbardan lol, he's probably used this on his boyfriend already.

[@gregorysmith5134]

this Comcast rep is so emotionally invested... 😂

[@Superchad245]

no, he probably would get punished if he didn't do what he is doing

[@gregorysmith5134]

Superchad245 I doubt it he probably got fired or quit of emberassment because of this

[@gregorysmith5134]

Lmao

[@Superchad245]

Gregory Smith the fact still stands, he probably was required to do it as part of his job, though he overdid it

[@azrielk1134]

If they were emotionally invested in providing the promised internet speeds...

[@burgandicollins7057]

Comcast is terrible. I just disconnected service and had a very bad experience as well.

[@danmiklosz4835]

(Senior Comcast marketing executive): "Sir, ummm I feel you should hear this" (plays video) (Comcast CEO): "I don't get it, why did he want to cancel our outstanding service?"

[@josephstalin1188]

And I thought I was horrible

[@dexterjones8646]

+Joseph Stalin You were.

[@pyrophobia133]

+Joseph Stalin in a totally different way compared to Comcast

[@jadew7764]

pyrophobia133 Comcast was way worse

[@crazedautisticanarchist9704]

At least he gave them the mercy of death

[@marmite400]

@@crazedautisticanarchist9704 You win🤗

[@JS-ix6rk]

An important thing to add, is that this video begins after the Customer's Wife spent an inordinate amount of time trying to cancel herself before passing the phone to her husband out of frustration. Imagine this video being twice as long. Mother of God.

[@aaronjamesgrtech]

"Why do you want to cancel your service?" So I dont have to deal with people like you.

[@vavo4902]

The poor guy probably takes a paycut if he can't convince enough customers to stay.

[@poppinlochnesshopster3249]

Not the customer's problem.

[@gerardoramirezgarcia8120]

It's true, I work for Comcast, but that's not the way to keep a customer, disconnect then is just the final thing you have to do after try everything

[@michawhite7613]

@@poppinlochnesshopster3249 No, but I'd understand a rep trying to do this if that was the case. The management is at fault for this policy.

[@nonyabeeswax7111]

Mike White the management needed to take over the call because the employee came across as "the new guy on his first day ". Even hard pitch pushy sales people have a professional dialect. I would've maybe begged him for the info on the competition then beat the offer

[@bryanchirinos5910]

@@michawhite7613 👏🏻👏🏻👏🏻

[@ThaRedPitbull]

I wish I had the patience of that customer. I really do.

[@aliadeeb6859]

Rather than blame Comcast for their service, maybe you should look inward and ask if the problem is you. I have never had a problem with Comcast. They are a great people.

[@puneetsinghpuri5052]

yup this guy has a ton of it. That rep is aggravating.

[@russbay2963]

A funny Comcast cancellation department recording 630-557-0176

[@qrr857]

lol

[@rogue72able]

@@aliadeeb6859 hahahaha nice fake account cumcast bot

[@d1st0rt3dsan1ty]

This is the worst form of customer service. Like, this is disgusting.

[@SparkschuItai]

For real

[@melelov]

As a billing associate who works for Comcast, this call is embarrassing. Regardless to what the retention agent's responsibility is, I feel that the agent was being a bully. Once the customer declined to provide a reason, the rep should have said " We really appreciate your business and hate to loose you as a customer but hopefully we will be able to service you in the future." When I take a call, I always keep in mind that you never know what a customer is going through. This customer could have just buried a loved one and simply want to take a break from it all, he could have been diagnosed with a terminal illness, or simply just want to try another provider. We have to respect the customer's needs and keep it professional.

[@Bebold94]

Now why don't I ever get a reasonable and rational rep such as yourself when I call?!

[@TheRisky9]

As a customer service rep myself, I heard the customer stated his reason at least twice. He wants to go with another provider and then he commented twice on the unreasonable phone call, which is a really good reason why people leave. If you can't provide good service, people do leave, even if the product is supposedly good. This indicates to me that the rep wasn't even listening, but was entirely focused on responding. And that doesn't work.

[@n1kirby]

i wouldn't support comcast if it was the last company in the world

[@nayi999]

tell me why ive been on hold for 3 hours 4 days in a row tryin to talk to a supervisor. im GONE from this disgusting company. 4 techs and they are clueless every time and never fix anything. the worst company ive ever tried to contact its embarrassing. this call is better than any of my calls the past 3 years that agent sound like a pro compared to the people o've calld. also why dont you guys WRITE NOTES EVER

[@driftwood757]

You'd never last in retention then. He didn't do this right but we have to fight like hell to get saves. Ignorance is bliss in this case believe me.

[@CollegeTalkTV]

This should be illegal if a customer said no we don't want to stay then that's it. They can ask once why they're leaving then after that no more questions about why they're leaving.

[@JeffsBlues74]

Yes this is harassment

[@kalijasin]

@CollegeTalkTV, this is harassment.

[@Ipurpleyxu]

I work with this company and we’re forced to do a loooooot of questions this department is the most hardest one from my point of view, I’m from repair department and we have to follow what the company says, I don’t really follow that because I don’t really care and I’m brutally honest with everyone and I say what I want to say , I don’t wanna feel like a marionette from the company:/

[@redcowcat8705]

In Israel it's even worse. They continue to charge you even after you "disconnect". If you block your credit card, they sue you.

[@Asidebar]

@@redcowcat8705 I never give a company my credit card to bill me.

[@mdgraves02]

Agent sound like a clingy girlfriend who just cant let go

[@filmtajm35]

mdgraves02 In my case, it's always the opposite. I'm the clingy one I'm afraid. To desperate I guess and a sore loser. But I'm working on it. One day I will behave and accept the fact and throw away my collection of handcuffs and chains.

[@girliemaemabunga5530]

It is his job

[@natbb9]

More like the clingy boyfriend... the boyfriends are WAY worse than the girlfriends.

[@natbb9]

​@@girliemaemabunga5530His job is to be effective, not an overwhelming, anxious, argumentative, weird nincompoop.

[@AnneIllustrating]

I actually feel really bad for this employee. This is not how a normal human being interacts. This man was being forced to say these things or had an extremely specific quota he had to fulfill or he would get in trouble. Not saying that it pardons him from being a complete jerk, but it speaks volumes of how the company most likely treats their employees like trash.

[@Nanaosaki77]

Actually you're right :/ i worked for comcast customer service & completely agree it's the worst. But it's all comcast's fault, they want their agents to always offer & sale new services to the customers no matter what. no matter if you are in de billing department, technical support, solutions, etc, they always have to sale. This makes the customers feel really upset.

[@HighSkiez]

JediAnn Solo Of course. You can tell the guy on the phone was really anxious and nervous about this whole thing because he knew his job was holding on by a thread.

[@stay_blessed23]

I work at a call center, not Comcast but along with att. We have to ask these things but this man over did it a bit.

[@southofnowhere888]

Thank you so much for noticing this 🥺

[@R49_Complete]

He needs to find another job. I'm skilled enough to not have to be this pathetic.

[@laxpaint]

I cancelled them 7 years ago. Never looked back. Cable is an expensive joke in today's day and age.

[@HighSkiez]

laxpaint Yeah at this point all you really need is an Internet connection and a subscription to something like Hulu or Netflix.

[@AnyaIzmailova]

My problem is that where I live, they're the only internet provider. So if I want to watch Netflix or KZbin on my laptop (not my phone) or flat screen, I have no choice but to opt in. I haven't watched "regular TV", w/ the exception of streaming shows on HBO in 5 years as well.

[@NoName-gv6nm]

Sling TV baby

[@anthonyroberts2678]

Now cable companies are doing data caps, you may have no choice but to go back!!!

[@KLP99]

I'm seriously worried about those who down-voted this video. Everyone in the world knows Comcast has the worst customer service, including Comcast.

[@giovannicazares3110]

the disliked because the Rep was horrible

[@aliadeeb6859]

I think the problem is the customer's honestly. Comcast offers a superior service for bargain basement prices. They have always helped me out.

[@barronjones1928]

Maybe it's your individual experience. I know for a fact that I didn't believe that Comcast was so horrible. It took for our bill to skyrocket every month plus horrible services and terrible terrible customer service for me to want to be done with them. The customer service is seeming to get worse. I hope it will get better soon.

[@aliadeeb6859]

Barron Jones The only reason they increase the bill every month is because they are getting better and better as time goes on. Learning from past mistakes and investing in infrastructure. On a college campus students were asked how much money they could be offered to give up internet forever. Many said they would need hundreds of millions and some said there was no price. They got something they valued at millions of dollars for only a few hundred bucks. We should all be giving more!!!!!

[@barronjones1928]

No we shouldn't. We all have personal experiences and I'm pretty sure that you aren't taking the right surveys. Comcast is not getting better. The promotion of it is getting better but the service is getting worse. We are paying for both the promotion and the service when the service is getting worse by day. We shouldn't paying for something that is too terrible.

[@arcdolphin8065]

is this an alternative reality where the customers are all polite and reasonable and the customer service agents are annoying, senseless and disrespectful?

[@jamescox5638]

LAMO, right I would have loved to have customers this nice

[@Turutle]

I laughed when he said "number one internet service". Comcast Internet is absolute trash to say the least.

[@Argumentiveableish]

So true. It cuts out a lot as well. When you have grass roots complaints about the quality and you pretend to be the "Fastest Internet Provider" in the US when there is google fiber, you know they are giving BS

[@AngelLaganzaBuico]

Still better than at and t 😂

[@psyche1526]

@@AngelLaganzaBuico nope.

[@AngelLaganzaBuico]

@@psyche1526 have you tried both? 🤣

[@imsosmart942]

WORST SERVICE IN THE WORLD... WHEN YOU HAVE SERVICE...

[@natedoggcata]

This guy must get a commission or bonus by preventing people from cancelling

[@kaptaintrips]

Ya think?

[@u2chino3a]

There's an idea...

[@408Magenta]

kaptaintrips Duh!!

[@kaptaintrips]

408Magenta You're "Duh!!'ing" me and not the guy that wrote the original message...?!? DUH!!

[@davidkaye9977]

Well DUH !!!! YOU THINK D'HOLE

[@wright96d]

Props to this guy for staying calm.

[@CasinoMan2005]

My late wife would’ve said “Look M.F’er! Cancel my Comcast.

[@livingalife0171]

Aside from the cringe worthy conversation that is going on, I am very very impressed and inspired with the professional and calm attitude of the caller. I learned a lot from this.

[@bryanstark324]

This is exactly what the conversation sounds like when you want to leave the Church of Scientology!

[@Uncilro]

LMBO!!!!!! I'm Dead!!!!! LMBO!!!!

[@afishynado6812]

Nah, it would be more like "Oh, well you're out, but you can never ever talk to, email, or be FB friends with any of our Comcast customers.

[@fluffynoses]

How could 101 people dislike this video? Anyone who has to deal with this clown company has had to have their patience severely tested at least three times

[@azalia1962]

Sometimes people dislike because they just dont like what video shows - its very confusing for many people: why they should like something that is actually so disgusting?! Horrible horrible Time Warner and Comcast service... Every time it takes 3 hrs to do anything with those companies. hate them both!

[@nahrainb9019]

Maybe they disliked Comcast so it translated to disliking the video.

[@simonmarty99]

fluffynoses the 100 people that worked for the Comcast Customer service, plus the guy in the video that probably just got fired ^^

[@sophiawright3]

fluffynoses 135 now!

[@imsosmart942]

It's true if people don't like the message they give it a thumbs down. Confusing..

[@spencerphilippinedream3706]

this call is a good representation of why i want to cancel my service.

[@tatumpiano7626]

The way the customer handled this was absolutely superb. I would have done the same. I commend him for his patience and staying cool. Not easy!

[@tamteetleytoo4532]

Some say this customer service guy is still trying to convince the caller to stay with them to this day

[@spiritofhalloween9537]

and legend has it, that he is still subscribed to there service despite it getting canceled in the video.....ooooooooooooo

[@BrendonWayne2p]

The sad thing is Comcast will fire this guy for training him to do this. They tell the Rep's if they want to get incentives they must get information, and must try to maintain customer relationships. They do not accept letting a customer go for no reason. The guy even said he didn't want him to get fired, but that's exactly what will happen. This is what Police Training is like, they train them to be lethal first, then to be detectives second. Then when these stupid cops go out and kill a black male who they think is a target it's the ir fault for being under trained? No, I think they were over trained.

[@MegaShaique]

As a ex employee i totally agree that Comcast is a worst company in entire U.S.A and they are just making fool out of their customer.

[@Arath355]

Shaique Shaikh I'm totally agree with you, I'm a billing representative at this moment and now that I know how the service is definitely I wouldn't be a customer

[@Deleuzeshammerflow]

jesus christ, I get less resistance breaking up with my girlfriend

[@crazyjaybe]

How'd it go? Are you still breaking up? Probably faster than this poor guy with comcast

[@southernscripts3126]

He kept focusing on the why. Why didn't he offer some incentives to stay? Cut his monthly cost by 50%, throw in some free additional services, offer free tickets to Disneyland, something.

[@leahsdreams]

The first time I had to disconnect an internet service I was nearly in tears just because they wouldn't let me end the connection and they couldn't explain why. It took almost half an hour.

[@Bebold94]

Only half an hour?! Geez, that's lightening fast (seriously!).

[@Asidebar]

all you have to do is send a written notice to conceal service and avoid talking to those rude Comcast employees

[@makotomikami]

Comcast: well treat you like you're the last customer in the world.

[@aliadeeb6859]

They are number one yet they still care about the little guy. You don't get that with other companies.

[@oldfartramos]

so which comcast office do you work for?

[@aliadeeb6859]

+Me Damnit I don't. just a vigilante customer.

[@markjacobsen121]

How does being a vigilante customer work?

[@Firedude3542]

"Fastest internet in the country" *cough Google Fiber *cough

[@n9n979]

Google fibre offers 1 gigabit per second in select markets, while in those same markets comcast offers speeds of up to 2 gigabits per second *drops mic*

[@Firedude3542]

Omar Villalba can i get some sauce on that info edit: Wrong, I just looked for myself at Comcast's offers for Kansas City, MO(Basically the hub of Google Fiber's business). Comcast's best offer is 105 mbps at about the same cost as Fiber's 1GB.

[@AlwaysBuyingTCG]

Omar Villalba for 900x the price *drops mic*

[@joseffaria8432]

Firedude3542 *1Gb(gigabit) ,GB=Gigabyte

[@joemama38]

seviche100 chill tf out

[@bobbobers5322]

The call center rep is just trying not to get fired.

[@sammorex2543]

The representative to me sounds like he has an attitude. This is not a good representation of any company. They need to reform their customer service. I will stay clear of Comcast.

[@imsosmart942]

There should be a class action suit against Comcast for breach of service! For over 6 months I had no internet on my phone from the hours of 11:00 p.m. to 8:00 a.m. in the morning. I called and complained bitterly. Nothing happened. I finally switched to T-Mobile 3 days ago and now I have internet on my phone 24/7... Bundled with my T-Mobile phone, I save $25 a month and have way better service. If you want to cancel Comcast, you must go in person to one of their offices. Tell them you're moving in with your children and selling your house and using their internet.

[@katieofcourse28]

I was very surprised and impressed with how the customer kept his composure the whole time he was being hassled by the customer service representative

[@5818fa1]

The customer knew he was recording it himself and knew Comcast policies that is why he acted the way he did. I suspect he is just a dick.

[@ghabgrengia7926]

Hi Katie! Im one of your fan!

[@filmtajm35]

katieofcourse28 Nah. His patience was only for recording purposes and expose how rutten Comcast are for everyone to hear. He should have let Joe Pesci do the talking instead.

[@LLYoutube565]

It's easy to have bad customer service if you are a monopoly.

[@djmaster1995]

This isn't customer service, it's the retention department. Big difference.

[@TresBalasGT]

come on google fiber come on im still waiting....

[@giants29100]

I'm still stuck with dsl with 7mb/ps ans 3mb/ps upload

[@endlesspotential2079]

+DoctorVic There the number one provider lol. They make money from invisible data. They're straight if they stopped shop tomorrow. Trust me I work for atnt and i hate Comcast they don't let you cancel like these people. Atnt has great customer service.

[@idkyoo]

This sales rep must be behind on some bills.

[@tomalexander2189]

That is one die hard comcast employee.

[@nikeraikage5318]

That dude is still dating his 1st grade girlfriend

[@jsfpcgc]

The guy on the phone gets punished if he does the cancelation, that's why he's desperate for the caller to disconnect anywhere else but on this call.

[@endlesspotential2079]

+Kingzander24 yeah ATnT has 1Gbps

[@idunaasgard1183]

That's abuse, almost psychological abuse, and Comcast needs to be investigated IF there was any justice in that country.

[@coopkupp9463]

That's gotta be the worst sales customer service call I've ever heard..no matter his quotas...that was BAD and HORRIBLE. Period.

[@amelliamendel2227]

That's a rough break up. Divorces are easier than this.

[@SintheBandit]

Hmmm, I have comcast and this gave me a great idea. I will call to cancel and hopefully the rep will convince me to stay by giving me major discounts! Hooray! Hope it doesnt backfire lol

[@sn22515]

Crap yeah!

[@bluey1695]

Tends to work actually

[@mcorrade]

it does work. I do it at least once a year.

[@Sesime]

I hope they get fired

[@Ometen]

he will not get fired becouse he is exactly doing what he is payed for from comcast!

[@chichidark]

Ometen He'll get fired as the scapegoat. He may have been doing what he was paid to do, but he also exposed the practice.

[@Ometen]

chichidark yea maybe but i doubt it :D

[@cyiwinifi]

I hope he doesn't get fired for doing exactly what Comcast told him to do but I'm sure he will.

[@essayboi]

GOOD GOD WHAT ARE YOU

[@14cheetah14]

"Rogers" in Canada will transfer you about 10 times before you finally get to cancel. They basically make it as irritating as possible so that you will get so frustrated you just hang up the frigging phone before actually cancelling.

[@14cheetah14]

To phrase it more realistically, they drag out the time with which you make your decision in order to get you to think it over. Inevitably they will at some point transfer you to someone that will suggest something like 3 free months or whatever to get you to think about that while they transfer you another 5 times. You are right that nobody that actually needs to cancel is going to hang up, but you damn sure want to the whole time. I suppose I was expressing my "inner-brain-anger" more than the realities of the process there, haha.

[@14cheetah14]

*****​ if i were bill gates i would supply not for profit interelnet and telecommunications everywhere Rogers is/goes. I fkn hate that company more than any other. Telus is not cheap, but I use them now because their servuces have alwaus been awesome and good customer service

[@nahrainb9019]

Not really. I had to friends who were moving to areas where Rogers was not available and they got through fine. You speak with customer service and they transfer you directly to retention. They may have had rerouting issues when you called.

[@rockvilleraven]

Wile E. Coyote Rogers has more "saves" than Herik Lunquist.

[@ulogy]

Sorry to necro, but I agree. Unless you specifically state you're moving to an area without Rogers service, they'll keep you bounding between being on hold and getting yet another person asking why you'd like to leave for over an hour to cancel.

[@TheGreatDudist]

You all think he was fired? He's probably in upper corporate management now.

[@EricCanterra]

You'd think this customer service guy was pleading so hard in order to save his own life or something.

[@FoxTick]

This pushes me further away from ever being a Comcast customer. I would never want to do business with a company that would do something like this.

[@johnantonywalton1046]

He sounds like an ex-lover who can't believe he's being dumped. 💔

[@drpapa26]

corporate america at it's finest

[@phen0mejon99]

drpapa26 its*

[@firemarshal2629]

Better than a socialist America where you have absolutely no choice.

[@souvikrc4499]

Real Heel Ryan Like now?

[@brandonh.6956]

@@firemarshal2629 what choice do you really have between Comcast? They have a monopololy almost everywhere

[@snail123O]

@@firemarshal2629 bruh in capitalist america there are monopolies slowly eating up small businesses Edit: I noticed your fascist flag in your pfp. Don't try and hide it. I've already got screenshots

[@kit2564]

YOU WERE MUCH MORE PATIENT THAN I HAVE EVER BEEN ,,,,I GET A STOMACH EVERY TIME I HAVE TO CALL.......

[@raulantunez4228]

I work for comcast and i would never in my life fight this hard for comcast. I swear to god this dude is taking it way too personal. I would have cancelled the customer’s service asap.

[@myrdale]

I gave an old modem to a friend. He registered it with Comcast. Comcast then charged me for the usage. I called them on 4 occassions to have the modem removed from my account and we both made a trip to the store and they still screwed it up. Comcast is horrible! Too bad there are no other cable providers in my area.

[@dominic_hikes]

Why don't you want faster internet?! WHYYYYY?!

[@BilltheFifth]

Comcast is the worst, I just cancelled my service. Does anyone else think that $80.00 is way too much for internet alone? I sure do. Screw you Comcast.

[@tonyman1106]

+wsieb it depends on speed

[@DavidPonce115]

call and ask for Retention, and ask for offers

[@nash984954]

+wsieb A first time bundle of phone,internet, and cable TV with a few Premium movie channels, may be less, but within a couple years you'll be paying what you're paying now, since it's a sales gimmick,no such thing as cheap at cable, but consider once a selling point was no commercials, cable got 3rd party production companies to fill in since they played over the air programs that were made to have ads inserted and were shoreter leaving a time gap without ads. Then cable cried to Congress and the FCC, 'We can't make it without more revenue.' An actual statement in Congressional hearing meeting. By then ALL the cables across the country had been installed, and communications equipment sailed into the digital world, making electronics devices become obsolete before actually failing, hence little overhead in maintenance. Famous is when a new venture(phone over the cable VOIP)customers became guinea pigs to flush out the flaws in the systems, and when a lack of service due to problems for any length of time wasn't compensated for, well, you then effectively paid for their research and testing of their equipment. It should be as free of defects before sprining on the public, or at least give credits when service is down due to their failures. Good Luck Peace

[@DavidPonce115]

+Luis De Santiago as i am aware theres no code on the csg for 100mb up nd down

[@craigm.5674]

Wow.....we only pay 35$/month here in Germany...usa residents getting ripped off by monopolies....

[@kubotaman85]

I would have asked to speak to a supervisor if they acted like this rep did.

[@notanindianscammer7594]

Karen

[@kubotaman85]

@@notanindianscammer7594 If a customer calls and ask to cancel the service then they should honor the request.

[@BScrimpton]

I don’t remember this back then. Wow.

[@grimtessa95]

Their pay depends on it. "When you call in to disconnect, you get routed to the Retention department; their job is to try to keep you. The guy on the phone is a Retention Specialist (which is just a Customer Account Executive who takes primarily calls from people disconnecting their service)."

[@mackenzieowens161]

this guy sounds like he is trying to leave Scientology

[@Anthro777]

"What about Comcast makes you want to cancel" "Uh, the customer service"

[@kineticbongos]

Wild that companies still act like this even in 2024

[@sleepless51]

This phone call gave me cancer.

[@al.s.3277]

Look, I have worked in the costumer service department for Comcast, they literally make you be pushy. They literally don’t care if you solve their problems or not, we’re told we just have to wrap them up by being polite. We were forced to sell mobiles, regardless of the department, that’s their priority right now.

[@loc-2ndwp500]

Same! We are from technical support for internet but part of the metrics to pass is to sell mobile lines. If you didn't follow the call flow with the part of planting a seed (or seeling part,) it'll gonna be a call out or escalation

[@einarponce2822]

That’s AT&T

[@dawgzofwar7618]

God I hate Comcast

[@marbardan]

DawgzofWar And God hates Comcast.....

[@rickevans33050]

marbardan Even Satan hates Comcast

[@marbardan]

Rick Evans Tragic, isn't it?

[@panzerguitar00]

Jacob Best FYi I do not have anything against Catholics. I'm just saying that to make a point. Sorry if I offend anyone.

[@panzerguitar00]

And everyone else. Think of them like a person who can't stop hurting others, but STILL thinks they're infinitely better than everybody else.

[@chip67art]

They must have wips and hot pokers for retention service reps that don't retain.

[@giovannicazares3110]

some guy is threatening the retention rep while on this call with a HOT ROD lmfao

[@lambda2857]

Look at the bright side. At least you got someone who speaks English.

[@freepalestina48]

It’s like an ex boyfriend begging for one more chance

[@deroiste16]

I work in tech support over the phone. I would be so happy with a customer who was this quick and wanted to get their query over and done with

[@kvb385]

Welcome to the world of retention. Tough job, been there and the rep was trying hard but honestly dealing with a customer that is refusing to give an objection is worthless. I would have just disconnected his service and moved on.

[@lucasdarianschwendlervieir3714]

There should always be an online implementation of cancellation so that no customer has to deal with that, and labour can be put to better use. Just click, and it's cancelled.

[@JagdActor1]

The customer service rep sounds like a dysfunctional ex-girlfriend.

[@TheTallMan50]

This caller sounds like he's on trial and repeatedly pleading the 5th.

[@johnkim7733]

Comcast sucks. They still owe me $150. The installer busted a sprinkler water pipe when they were running cable and left. The tech didnt even check to see if internet was working. I came outside to check. He was gone. Water gushing out. Called them and the reason why the installer left because he was late for another appointment?!!!!

[@fan4poker]

That guy is so fired....

[@swacowboy]

No they probably just promoted him for trying so hard. Now he's the manager you ask for when you get pissed and tired of talking to the first guy.

[@PJDuffield]

swacowboy it makes me mad that your most likely completely right

[@hchr]

Never getting Comcast. I do not want to go through THIS harassment if all I wanted to do was cancel my service

[@NellyGotBored]

The Wolf Of Comcast

[@mr.voidout4739]

He checks the box of every way you DON'T talk to a customer. Rude, berating, beleaguering, condescending, desperate.

[@Noah-xl7md]

Nobody: My mom trying to explain why her homeschool and essential oils are better than public school and vaccines:

[@ToddTinley]

Homeschool is much better than any public school.

[@ElvishRanger93]

Comcast is number 1 in Internet and cable... I laughed so hard at that.

[@Willcoix]

Wow the customer had some straight up patience!

[@ktconvikt]

I work in customer service and this is literally the worst customer service phone call ever. there is no reason this should have dragged on for 8 minutes. I would have asked for management. This is COMPLETELY unprofessional.

[@sereneebaby]

Katie C and I can only imagine how long it took for them to actually answer his call.

[@AnneIllustrating]

Actually, I'm pretty sure I remember that the recording of this phone call started after 10 minutes where the rep was hounding the man's wife.

[@km-nq4tj]

I'll have my lawyer pull the call where your sales rep lied NUMEROUS times!!

[@calebhodson7421]

If I was this employee’s boss he would be fired

[@zetcal1337]

No if you were his boss you would notice that pressure is put on YOU so you can put pressure on your agents. It's a tough industry, they are expected to take multiple no's and to try different methods to keep the customer. I work in the same industry in a savedesk department.