The Decline of Pizza Hut...What Happened?

Pizza Hut was once the world's leading pizza chain. They've been losing ground over the years and this video attempts to explain why.
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[@RandomBlackGamer]

Its pretty simple. They thought they could undercut consumers with cheap ingredients and reduced labor. The difference in the taste was instantly noticeable. Not only that but the vibe in the restaurant changed. There was a signature atmosphere and smell that you couldn't get in any other pizza restaurant. The smell of the sauce was mesmerizing. Now it smells like old cheese and cardboard. If you would've told me back in the 90s that we would live in an era where Domino's and Little Ceasar's would be better alternatives to Pizza Hut I would laugh in your face. The franchise has fallen off that bad.

[@kussiebussie9715]

👏🏾 Cause Pizza Hut was fireeeeee .

[@allison4516]

It’s because their pizzas are now full of soy. Soy shouldn’t be in pizza. Period. Lol the cheaper the pizza the more soy. And the more reason it tastes like crap

[@dalivus]

I know exactly what you mean! I can still remember the smell like it was yesterday. When I was a kid, Pizza Hut had an even better atmosphere; the restaurant was darker, lit mostly with table lights, as it tried to sell itself as a serious restaurant and not just a pizza joint. I miss that version of Pizza Hut.

[@AbstractTraitorHero]

@@allison4516 Ive never noticed soy being in pizza? I do notice cheap ingredients doh.

[@scottpierce3351]

You're right. It does smell more like cardboard than yummy pizza.

[@hilljack9263]

Almost every Friday when dad would get home from work and we’d go out for groceries, we’d go to Pizza Hut to have a large supreme pizza and some breadsticks. We stopped going in the early 2010s because our local Pizza Hut got so gross and the food went downhill too

[@puggoman902]

Do you still eat Pizza Hut?

[@hilljack9263]

@@puggoman902 every now and then, seems like their quality has came back up lately. I still love their breadsticks though

[@MrDemonsushiGuy]

That sounds like a nice family tradition, at least up until the decline of their food quality.

[@hilljack9263]

@@MrDemonsushiGuy it’s one of my favorite memories from being a kid.

[@jamesmarkham7489]

I worked there in the early 2000's and quality was high. over the years things got worse quality and stretched too thin as they tried to compete with dominos. Now i haven't eaten there in 7 years and no one i know wants to go there.

[@bennewnham4497]

The missing part of the story is how the quality of ingredients declined rapidly, precut ingredients shipped in boxes, frozen and partially frozen premade dough was shipped in and it was 'cooked' by a team with minimal training and low pay causing massive employee turnover. This was all done to increase the profit for Pepsi at the expense of the customer. Eventually customers noticed and decided that Pizza Hut was not the place for them. Pizza Hut cut its own throat with short term decisions at the expense of the business.

[@danieln.285]

That sounds about right. I know Domino’s does that too. I wonder what would happen if Pizza Hut suddenly went back to hand-cutting fresh produce instead of pre-packaged crap and paid their employees more, or at least offered more free food so they don’t struggle with hunger. I would say bring back the dine-in too. For those establishments that were built small to only accommodate take-out or delivery, expand them or take back the old restaurant buildings. That was a key part of PH back on the day and it worked. Dominos doesn’t do that.

[@unclebounce1495]

absolute truth. pizza hut is a terrible place anymore with poor ingedients and massive fraudulent advertising. look at their pictures compared to any other pizza place. the elmer's glue is 3 inches thick and pouring off the slice like a waterfall. this is blatant fraud and can't even begin to be explained as "a presentation" of the real package. nope. it's not a creative presentation. it's fake. they should be sued for being fake in marketing and cheap in products.

[@unclebounce1495]

@Green Mamba Games yup.

[@draneym2003]

It's "Italian" food made by non Italians marketed to Midwest bumpkins who don't know any better. Just like how every other chain restaurant in this country "succeeds"

[@draneym2003]

@@danieln.285 They won't do it because Republicans don't want regulations, which is an open invitation for companies to pay garbage and blatantly false advertise

[@MegaPsycho84]

Pizza Hut in the 80’s was amazing. The smell, the arcades, the look, the taste, and the great service. It doesn’t even taste the same no more. You couldn’t really beat out Pizza Hut in the 80’s and early 90’s.

[@Robert-ki7bz]

I agree. Back then, the pizza had a reliably good taste.

[@AlphonseWeebay]

Omg Pizzahut in the 80’s and 90’s 🤤

[@squirrelsinjacket1804]

The future is in 3D printing your own Pizza. No company is really ready to innovate in this area tho.

[@Russmayra]

I was a General Manager for 14 years. They sold our region to NPC franchise group. It went straight to shit. They did not care for the Managers that had made Pizza Hut great. They got ride of them based on pure greed. I left on my own terms. Got my own Pizzeria doing it the right way now.

[@Game_Hero]

Good thing, mind some promotion for your restaurant so I know to go to it next time I pass through your town?

[@michellej7734]

Why wouldn't you say they name of your pizzeria, NOT TOO SMART ARE YOU???

[@Game_Hero]

@@michellej7734 hey, calm down

[@ВинниПух-ч4г]

@@michellej7734 why so upset

[@AlterMannCam]

@@michellej7734 Found the NPC Franchise group mole

[@disconer]

As a general manager ( of Pizza Hut ) back in the 90's, we hand made everything. Cut cheese made dough, cut veggies and meat, buttered garlic bread etc etc. Then they decided to centralized the toppings. Frozen cheese, pre-cut veggies were all sent to us, and the 'flavor' of the deep dish just sank. Doesn't take a genius to see why it's completely lost its luster. RIP

[@j.t.thomas1859]

Yeah they cheapened the ingredients and raised the price. They wanted 30 dollars for 2 one topping pizzas I called too order a few months ago. When they said the price I said no thanks. They're pizza isn't AT ALL worth that price PLUS the quality of their food is garbage now. They used to be so good though back in the day.

[@katepennant5829]

@@j.t.thomas1859 Exactly, if I'm going to pay that much, I'd rather pick a local play with fresh and tasty ingredients. The quality is poor and the price is too high. If I wanted cheap quality pizza, I'll go to Little Cesar's for a quarter of the price.

[@grieverff8ff9]

Yeah. Pizza Hut used to be so good. Now it's close the bottom of the barrel. Such a shame.

[@dougp9382]

💯💯💯 True!!

[@mikemesser4326]

That is exactly what I said above before reading this section of the comments. I worked for Pizza Hut back in the late 90's. That must have been around the time they started switching. By the early 2000's I could barely stomach a pizza (or afford, lol. Yeah, that too.) I switched to frozen pizza baked at home. Got better results.

[@GeorgeMonet]

Basically every failure comes down to: 1) cheapening the product 2) increasing the price 3) reducing customer service 4) failing to timely adapt to major persistent changes in consumer behavior and preferences 1 through 3 can be largely attributed to the business being bought out by someone who wants to get a return on their investment as soon as possible. 4 is pretty difficult.

[@sepg5084]

When i was a kid, my favorite food was basically pizza hut. I like going there for my birthday. Now, i associate them with low quality pizza.

[@Will_Moffett]

Is it really a failure though from the perspective of those who made the changes? By doing those things the executives can increase profits, get a nice bonus, then move on to the next company by the time the brand is downgraded.

[@martinlutherkingjr.5582]

They have to keep increasing the price in dollar terms though…inflation exists. $9.99 pizza in 1980 is about $40 in today’s dollars.

[@galaxis912]

With options of UberEats, DoorDash... PizzaHut is seldom ever in my mind for delivery. Times have changed

[@siyiroancreint]

On 4... Families still like to go out and eat. Things change, but some things dont. They wanted to target a different market ao they could do 1-3

[@robadams2274]

Our local Pizza Hut closed down years ago and just last year, someone decided to open a new Pizza Hut in town. I noticed a lot of people talking about it on Facebook so they got some free advertisement and attention there, but after they opened, no one talked about it. One day recently I decided to stop by the new location to introduce Pizza Hut to my wife. I walked in hoping to see the Pizza Hut that we all loved when we were young, but it was just one of those delivery/carryout only places. We stood inside and looked around for a minute and decided to leave without ordering anything. I can buy frozen pizza in the grocery store. Pizza Hut was about the experience and they no longer offer that. I won't be back.

[@MrWolfSnack]

If you can buy frozen pizza in the grocery store then why do you care about Pizza Hut at all? You seem to have your mind set on thawing out shitty pizzas and thinking that's the pinnacle of food. Sit down restaurants started being phased out in 2013 because nobody leaves the house anymore.

[@scottishdude9682]

You seem to be stuck in nostalgia land. You’re old and not their target customer.

[@robadams2274]

@@scottishdude9682 judging by the state of their company compared to what it once was, they should consider trying something else. They lost their identity and are now just another mediocre carryout chain like Dominoes or Caesars. The soulless atmosphere and basic pizza won't appeal to many.

[@therealwallyp]

Our old school Pizza Hut closed down almost ten years ago and was not replaced. We don't even have a carry out version. I took my kids to an out of state one, with the salad bar and the works. a girl came to the table with a spatula and plated every ones first slice... . It was pretty great. I still like and miss those pan pizzas.

[@robadams2274]

@@therealwallyp sounds like a nice experience!

[@SenorTucano]

The reason for the decline is simple… the quality of the pizzas declined rapidly whilst prices went through the roof.

[@excaliber8713]

Their new recipes suck !

[@gregrowe1168]

Honestly pizza has pretty much stayed the same price for 20 years or longer. Look at other places like McDonald’s for instance. 20 years ago, a large burger like a Big Mac or quarter pounder was $2, now it’s over $4. I remember paying 99 cents for a whopper in the late 90s, now they’re $4 as well without buying 2 or more.

[@TraumaER]

@@gregrowe1168 not sure who eats at McDonald’s or any of the fast food chains anymore. You pay $10 for dog crap. They say poor people go to these places. I say that’s where you go to stay or become poor.

[@shawnaniganz9808]

Exactly. Pizza Hut has quite possibly the most expensive pizza prices out there and it tastes as bad if not worse than Little Caesar's at this point. The quality and price are at a huge disconnect.

[@raymonds.9021]

@@TraumaER When you're short on time and money its far too easy to spend $5 on a 1000 calorie meal while only waiting for 15 minutes or less. Besides the McDonalds is very likely closer than your local grocery store.

[@benjaminrupe5930]

The problem stemmed from going from fresh to frozen. I worked as a prep cook/certified dough master for over five years. In that time specs were reduced twice. Smaller sizes and products were shipped to outlets frozen instead of made fresh daily. These factors reduced the quality of the menu. Eventually our local store was forced to close due to superior products from the competition. Sad, but not surprising.

[@ZhovtoBlakytniy]

It's so easy to make pizza dough, such a sad way to cut costs!

[@petercermak1910]

I whole heartedly agree. See my post above.

[@MalrickEQ2]

What competition though? You def can't be talking about Dominos or Little Ceaser lol.

[@benjaminrupe5930]

No, we have a local brick oven pizzeria called Pagliai's that was voted best Pizza in the state four years running. Admittedly, they're tough to beat.

[@mythiccdxx]

People ran out of money that's what happened. I used to like Pizza Hut until I couldn't afford it anymore.

[@jayman105]

Prices went up, quality went down. The big local Pizza Hut here just closed, and had been understaffed and in disrepair for many, many years. Sad to see a favourite chain from my childhood decline so badly.

[@Ilovegrunge123]

Also there stuff like alfredo noodles and the garlic bread knots, wings is better than there pizza. There called pizza hut but focus more on their appetizers. I also liked their sandwiches but they removed it.

[@Elhardt]

Had a friend who worked at Pizza Hut in the early 80's when in high school. Seemed like decent pizza. But about 10+ years ago a Pizza Hut near me was doing all you can eat lunch buffets. Tried it once and it was really lousy. Had to force myself to go back for seconds just to get my money's worth.

[@614supercool]

The two Pizza Huts in my town closed and the closest one to me went down the tubes years ago. Cheap pizza at a not so cheap price. No thanks.

[@JayMannStuff]

Yup. Prices going up, quality and topping amount dropped, the deals were worse. So I switched to Domino's and haven't even checked the Pizza Hut website for changes since 2016. Consumers these days have long memories and a penchant for vengeance.

[@jayman105]

@@Elhardt Yeah, I remember the lunch buffets. The quality wasn't that good at all, mainly because they were trying to get pizzas out quickly.

[@captainthrall]

I think you missed one of the biggest failings. Much like their sister yum branded restaurants, pizza hut changed their recipe/ingredients to save money. The resulting change in taste is very drastic. Pizza Hut used to taste freshly baked with real ingredients, because that's what it was. It was good! Now they've cheapened their ingredients while adding so many artificial flavors and preservatives it tastes like plastic. They don't even make half of the products on site anymore. Dough is shipped in frozen.

[@youchooby]

it is literally lower quality than freezer pizza now. they did the same thing to taco bell, it's pure trash now

[@kevenkokos1388]

That makes sense as to why todays PH is no comparison as it was in years past

[@aznnp77]

I think most places have a rule that there has to be at least 2 people working at the same time. But with low pay and morale, I imagine there are times where the second person calls out sick and leaves the 1 person hanging. When I worked retail they always scheduled adequately for Sunday, but if one person called out it would suck. When someone had to go on their lunch break you knew the long was going to get long and the customers would get angry.

[@dragonstryk7280]

@@aznnp77 Actually, the fact that if even 1 person calls out, it goes to hell, means they are not adequately staffing. Adequate staffing means having enough people to handle the handle, while being cognizant of the reality that it's likely that 1 or 2 people will call out.

[@lilitharam44]

Agree 100%! Then you add the over an hour delivery time, even in non peak hours, plus the fact that they are more expensive than Domino's and their staff are either rude or clueless and that cinches it.

[@Hemestal]

It's just mismanagement. Their food had a considerable drop in quality, but not in price. On the contrary, Dominos actually managed to improve their products and keep the accessible prices, which is impressive to say the least.

[@derrmann1800]

I agree also I love how dominos has the whole pizza insurance thing. When they take to long on your pizza they always give you a free one. I like that. Pizza Hut dont do that.

[@krudmonger]

THIS. Back in the day, Pizza Hut's pizza was superior to Domino's to the point where it was embarrassing to admit you'd gotten Domino's instead. Now, 15-20 years later, I will gladly admit to ordering Domino's, to the point of even encouraging people to give them another shot (if their opinion is based on their pizza circa 1992-2000.)

[@walterwhite1]

Dominos is my fav

[@walterwhite1]

Pizza Hut is straight trash 🗑

[@heretolevitateme]

The price is half of what it used to be in the 90s. So, counting inflation, that's a 75% decrease in price. This is one of the reasons they struggle.

[@ArkliteDC]

I'm kind of surprised you didn't mention this, but for me it's because of the pizza itself. There is absolutely no doubt in my mind the quality of their pizzas has been drastically reduced since I was a kid. Their pizzas for me are just so bland compared to what they were 10-15 years ago, imo.

[@hellagrant]

Possibly, probably, also your taste buds may have changed as well.

[@awesward4454]

indeed, goes for most things sadly

[@11sfr]

This is correct - they used to make their dough fresh on site, but switched to bringing in frozen pizza crusts, the quality definitely declined, and they did it just at the time when "fast casual" restaurants were coming on the scene and customers were starting to pay more attention to the quality of ingredients from fast food places. Cheaping on quality was never a good idea, but Pizza Hut did it at an especially bad time.

[@78bcat]

And it's true of all Yum brands....it's just Pizza is a far more competitive market. Taco Bell stands alone as Mexican Fast fast food (Chipotle is just fast). KFC is certainly being hit by Chick filet/Popeyes growth, but the Chicken wars are new. All the quality has plummeted under Yum and with so many pizza options from national like Dominos, to regional, to local...if you don't deliver quality, no branding is going to fix that. KFC will be next to falter again because of quality.

[@shaunlobsinger]

I’d agree with this, but as I’ve grown up, their pizza are just greasy and kind of gross. As a kid, you don’t mind but as an adult I want a pizza that does not seem deep fried 😜

[@skizm3459]

My sister and I used to get so many free personal pan pizza coupons from elementary school in the early - mid 90s for reading so many books. So we'd go down to Pizza Hut and sit down there and the pizza was amazing. I actually did enjoy the big foot pizza they had. I was always into those kind of stories and it was a huge pizza which I thought was awesome. Nothing like getting a big foot pizza and going home to watch "Unsolved Mysteries" or the show "Sightings" and hope to hear a story about Big Foot lol.

[@XiaoFury]

Unsolved Mysteries and Sightings...you hit me right in the nostalgia xD

[@rayray9996]

I think the primary reason for their decline is a decline in the quality of the pizza followed by ever increasing prices from early 90's to now. In a pizza business, quality and price are the key to success. All else comes next. I would say the third factor is delays in delivery and the limited geographic delivery areas (there are many "islands" in suburbs where no PH delivers to). If they improve quality, pricing, and delivery in that order, they will beat Dominos any day. If the top executives of PH can't improve these basic factors, they don't deserve to be in their jobs making millions in salaries.

[@Marcara081]

Yes! Quality is #1. I remember exactly when Pizza Hut, Pizza Pizza, Digorno (Delissio), and Domino's changed their recipes -precisely when they had enough brand recognition to rely on that rather than quality! I left every single one of them for it. Little Caesar's on the other hand, their deep dish stuffed crust brought me back to pizza chains exclusively. Once they start offering larger pizzas they can take the #2 spot.

[@drunken_masasura13]

They have delays in delivery cause no one wants to work for 7.25 an hour as a driver not to mention you don’t always know if you’ll get a tip. I did a 75$ order once and only received like 6$ for a tip for it to go 15 mins away from the store to be delivered

[@mikeappleget482]

Pizza Hut & Subway both went downhill at around the same time in my small town. IMO their downfall began when they got too greedy and started using cheaper & cheaper, crappy ingredients while simultaneously increasing the prices. Pizza Hut & Subway also suffer from worker morale (imo). Most Employees don’t stick around long and the ones there are undertrained and usually rude. I don’t expect the employees to be experts in their pizza & sub making craft and treat me like I’m royalty, but overpriced, sh*tty food served by aloof, rude employees is a disaster for attracting return customers. The employees at places like Starbucks, McDonalds, White Castle and Burger King are usually provide WAY better customer service.

[@wii166]

My dad always loves to talk about how they got rid of the 2 for 1 he said that was why in the 80's he went and took us their

[@GlennTillema]

@@mikeappleget482 "IMO their downfall began when they got too greedy and started using cheaper & cheaper, crappy ingredients while simultaneously increasing the prices." I swear this is the history of every modern food chain; they start with good, fresh ingredients then jack the prices up and move to frozen. I'm sure some executive saw this as a brilliant way to save money but it's a case of "save a penny lose a dollar" because people do notice and stop going. Case in point - We've stopped going to Applebees and Panera Bread because of this; the prices have gone up but the quality and quantity have gone down.

[@bencopeland3560]

Wouldn’t hurt my feelings if they canned the gimmicks and just got back to the classic model: pan pizza, gingham table cloths and all you can eat salad bar in a sit down restaurant. Oh, and if they could bring back the table top Pac Man, Donkey Kong and Galaga video game machines, that would be appreciated too!

[@deesnutz5576]

Thats what im sayin too👍. Bring back the oldschool pizza and oldschool arcade and can the gimmicks

[@chaoticutopia]

Don't forget those thick red plastic cups at the soda fountain, and the pebble ice machine.

[@kearneykarting]

@@chaoticutopia yup those red bumpy glasses were the best. Pepsi tasted so good out of those.

[@_warren6659]

Agreed. And maybe sponsor a little league team again while they’re at it.

[@mycitysucks8096]

Ha this makes me feel old 😂

[@SerbAtheist]

When I lived in the US in the late 80s, Pizza Hut was like a gourmet dining experience and a memory I'm still genuinely fond of. The pizzas were sublime, plus you had the parm shakers on each table allowing a generous addition of parmesan to your liking. When I came back to college, it was downright unrecognizable. So much grease and oil! It was a sad reminder that sometimes the past can never be brought back to life.

[@benstanton3424]

Yes! You couldn't of said it better! It was a place for birthdays and study group get-togethers! Serb you have sparked something in my sense zone and it's been twenty-seven years since I smelt that! I even had a taste. Man it was 1994 the last time I really sat down in one. I was 16 and it was my birthday. My dad set it up and I showed up to fifteen people waiting for me! Such an amazing time to be alive! Now a days common sense and free speech are thrown out the window 😔. SerbAtheist thanks again for awakening a great time in my life🙏❤️🙂👊🦈

[@JinzoCrash]

@Sophilia ... ...Because common sense to not cheapen ingredients to the point of repulsion is a good idea? Pizza Hut, like free speech online, is waning.

[@JinzoCrash]

Similarly, i REALLY miss being able to smoke in a Dunk N Donuts. Everything's so... boring now.

[@raylopez99]

But some people like the oil, there's a whole sub-culture that likes the greasy oil that accumulates in pepperoni slices. Me? I don't eat much pizza, but had fun with a girl visiting Belgrade once where they sell roasted chestnuts in the street. Good times.

[@JinzoCrash]

@@raylopez99 Well dammit Ray, now it sounds like you had fun with a chick while utilizing pizza oil. My mind will be laughing at this all night at work.

[@BAMAJiPS]

I worked at Pizza Hut in the early 1990s - my job was to make all the fresh pizza dough every morning - mixing real ingredients, fresh... it used to be an actual quality product.

[@matthewthacker3683]

and then some of the locations had the all you can eat lunch buffet. As a teenager that was a favorite of mine

[@WizardOnAWhale7]

Did they still have Priazzo then or didn’t that survive the 80s?

[@BAMAJiPS]

@@WizardOnAWhale7 no - Priazzo was out by the mid-late 1980s... We did have the buffet. It was a wonderful, just out of highschool job. My best friend and I would go in every morning and make all the dough for all the pizzas for lunch buffet - fresh - while jamming the juke box - then we'd run the buffet and be off after lunch. "Any way you want it thats the way you need it..." Journey was a repeat jukebox song. My how times have changed. Pizza Hut used to be fun. I joined the Navy so I purposefully got fired by having my friend ladle pizza sauce all over me and serving a buffet pizza. I was such a rotten kid.

[@Utubesanarc]

Yea i got laid cuz of an old school pizza hut. Met my first there and even though it didnt go well i still blush when i see the place

[@Karm6061]

You sir were a dough master. Yes folks that was a real position.

[@robert4039]

Pizza Hut as a kid in the 80’s and 90’s was so good. I loved the atmosphere, the jukebox, the Arcade games, and the pizza was so fresh. That pan pizza!

[@stevenr8606]

Hence the word WAS

[@ammkr2757]

Video explained the first order reasons. The actual, second order reasons are that overall wealth and income levels of middle class has declined so much. Middle class is no more like it was in 80s/90s

[@carlacrawford9349]

Plain and simple. It just cost too much for what you get. Quality has gone down hill as well. Not worth it.😢😢😢 11:15

[@lokon1979]

Pizza Hut was fun, fun experience, even the crazy overly creative “pizza” ideas were simply true to themselves. Who cares that “pizzas” from Pizza Hut ain’t authentic? Then they seemingly tried to make their restaurants look more higher class, yet their food were still the same or even worse, with higher price. I remember the same item I used to order, I never expected it to be gourmet Italian dish but it was decent, now taste worse than some microwave meal from supermarket.

[@DivineScaleOfGod]

This map is insane

[@mmmmmduffbeer]

Pizza hut was my go to for the first 25 years of my life, but sometime in the early 2010s I think they changed an oil associated with their crust. The flavor of the grease started to have an artificial flavor that reminds me of imitation butter in store bought biscuit canisters. My pizzas were never soggy, but the crust has a bad flavor on the top and bottom. Someone mentioned in another comment that pizza hut went from making crust in the restaurant to using refrigerated crusts. That makes sense to me and I think that the flavor I don't like is whatever they put on the pan to make it non-stick seeping into the preprepared crust.

[@BeingShari]

The fresh crusts were so much better

[@Biospark88]

That would be around the time they went trans fat free, maybe you were tasting the non-TF oil. When you cut out the trans fats, you trade quality and flavor for better health.

[@mrgtoyz]

I definitely noticed this as well. Those little pan pizzas I got for reading were amazing. Last time I had Pizza Hut I was so disgusted and disappointed I knew something had changed I just never knew exactly what it was. Luckily enough where I live there's plenty of other good pizza options besides the national chains.

[@Biospark88]

@@mrgtoyz I don't think I've had Pizza Hut since the mid 2000s. I always associated them with gross, hyperprocessed, fast food pizza and preferred artisanal pizza chains like Blaze.

[@tonyanthony5105]

Pizza Hut has been using straight Frozen Crusts for years now, and as of at least a few years ago Domino’s got all of its dough sent in already made up in to Dough Balls that were never frozen, only refrigerated

[@benjaminlebaron7128]

What amazing memories from the late 80s/early 90s as my family would go to the sit down PH restaurants. Piping hot pizza, that Pepsi in those red plastic cups, the sit down Pac Man Arcade game, the salad bar and birthdays celebrated there! It was a great time to be a kid. Thanks for the memories! 🫶🏻

[@bradr.865]

Back in the day, my friends and I called Dominos Pizza a "Dominos Death Disc" because of how bad it was. The problem for Pizza Hut is that Dominos improved DRASTICALLY, while Pizza Hut's quality has been stagnant or gotten worse.

[@JuwanBuchanan]

Couldn't have happened to a better pizza brand. #Dominos4life #LastLaugh

[@mykemech]

I remember that Dominos made an extensive study of customer experiences and learned that they had a reputation for cheap ingredients, bland taste. They took this info and adapted, as well as advertising the fact, and subsequently took off. I remember specifically finding them much much better then, and still today.

[@EpicGabby24]

I completely agree!! When I was younger, I hated Dominos and loved Pizza Hut. Every Friday was pizza day and the family would always get Pizza Hut but around 2012 it got insanely gross to me that I'd actually throw up. It was weird going from eating it every week to not even understanding what I'm tasting or consuming lmao they changed so much. Finally got Dominos and it was way different in 2015 compared to 2008

[@jenniferbayarea5748]

Hmmm this unlocked a memory in my mind that as a child I hated dominos like I would not eat it. And what kid doesn’t want pizza ya know ? But I remember the smell is what had me not want to eat it and the taste.

[@seventh-hydra]

For real. How bad Domino's used to be is burned into my brain, I'll never forget the flavorless plastic poorly melted atop toasted cardboard. Now they're so much better it isn't even funny. Pizza Hut briefly won me back once they started introducing a lot of interesting toppings, crust flavors etc. But now those aren't a thing anymore.

[@JoseMartinez-on1rx]

Back in the early 2000’s Pizza Hut was supreme, but around 2003ish our local Pizza Hut switched from making dough from scratch, and went to frozen dough “patties” that are proofed in in a warm setting. I only know this because I worked there at the time. The taste was noticeable, and in my belief, it was all downhill from there.

[@Evian1990]

Yep, my first job was a pizza cook at the hut. We stopped making the dough and started using those pucks, and people noticed. We went from being slammed on Fri and sat nights, to sometimes closing early. It seemed corporate started to get more and more involved as well and kind of handcuffed the genetal manager. The final straw was when the got rid of the lunch buffet.

[@FSboy70]

There are just some things that you shouldn't industrialize, fresh food is one of them.

[@davidwittenberg981]

They really do taste like shit now. I have not been there in over 10 years. good riddance

[@nuruddinshah684]

@@Evian1990 NO WONDER WHY I KNOW THE PIZZA WAS "BAD" So can tell me story on mushroom soup. I KNOW IT TASTE BETTER THEN whatever there doing now

[@Evian1990]

@@nuruddinshah684 we didn't have that soup when I worked there

[@willbetts]

Used to work at a Pizza Hut during highschool. Here are things I noticed: employee retention was very low. 10 total people were employed at my location at any given time and I had seen around 20 different people join and quit in under a year. Pay was only $2 higher than the state minimum wage. The regional supervisors were not personable and didn't really care about you, unless you were the restaurant manager. It also led me to discover that massive pay gaps existed. All of the ingredients were very cheap, came premade and frozen in boxes. The company forgot about things like work culture, authenticity, and customer satisfaction because they were so focused on reducing costs and making money.

[@koyjosh94]

This right here is very true! I worked at pizza Hut for about 6 months in 2018 as a driver. The place was being held together by one over worked Manger ( who basically lived there I never saw the poor dude take a day off except maybe once or twice). Also after seeing how pizza Hut made the pizzas I haven't eaten there since then.

[@TheBigLlamaShow]

Sadly this is the downfall of a lot of good companies… profits over service.

[@stage52]

I currently work at a Pizza Hut and none of this has changed. I like it because delivering is a pretty good gig for a college student and I like a lot of my coworkers. Employee turnover is absolutely incredibly high. I've worked there for almost a year now and I'm about the 3rd/4th longest tenured person still there, and we usually keep 15-20 people on staff. My managers who work extremely hard barely make above starting pay. Dough comes in frozen little discs, ingredients come in white bags. Regional Manger/owner/whoever jerks our main managers around, we've gone through 5 since I've started. Despite that, we somehow have a pretty successful location. I put that on 2/3 higher up employees who every respects and works incredibly hard.

[@stage52]

@@koyjosh94 This! My store does great because we had one manager work 40 straight days this summer and did everything. Now we still have two very good managers working at least 6 days a week keeping things going well.

[@MattC78]

I worked at pizza hut for a few years too, and quit because of poor pay, and questionable management. Then after I quit I got a check in the mail compensating my pay because they were not paying us right for deliveries. They got sued.

[@christopherangeli8847]

This is what happens when a corporation cuts back on quality and value and think no one will notice.

[@MIchaelMiii]

Last time I got Pizza Hut I paid $20 for a medium 3 topping pizza. One of the toppings was sliced green olives. I was lucky to have 4 bits of green olives on a slice. The Pepperoni was cut razor thin and the cheese didnt cover the bread at places. The pizza was worth $9 not $20. I will never go there again.

[@jonathanLToronto]

And everybody know pizzas are cheap to make. You could have bought a stake sandwich with $20.

[@runrafarunthebestintheworld]

@Logan McGlynn Yeah Little Caesar's has the Pan Pizza with Bacon around it. That is so good. 😛

[@lando1071]

I was a huge pizza hut fan. As a kid my parents would take my sister and I there. My experience, and why I moved away from it, was a steady decline in quality (both food and restaurant) and customer service. Sad.

[@farrex0]

Yeah, what did it for me, was that I once ordered a pizza with extra cheese, and it had so little cheese and sauce it tasted like plain bread. There were some spots where you could see no cheese at all and even some where you could even see the bread. When i complained, because i ordered it with extra cheese, they said it looked right. And then I started looking at everyone else's pizzas and they looked so sad, with very little cheese and toppings. I have never eaten any pizza hut ever since.

[@Erikamo206]

I agree. They used to be the best pizza by far, exceptional buttery crust. Lately, the pizza is average at best. Every time I have tried them over the last 4 years, I have been disappointed. I think the problem is quality.

[@KingOfMadCows]

Anecdotally, Pizza Hut's quality seems to have declined while Domino's quality has increased. I remember 10 years ago, Domino's pizza tasted like cardboard, but now it's not bad. The opposite seems to have happened to Pizza Hut. The last time I had Pizza Hut, the dough wasn't even fully cooked.

[@Dj.D25]

I remember Pizza Hut's pan pizzas tasted amazing in my childhood. Over a decade ago, I ate them again after not eating one in so long and it didn't taste as amazing. I've noticed Dominos pizza has improved as well.

[@thebestcentaur]

I worked briefly for Domino's (do not recommend) and I totally get this. That's just one factor as to why I stick with them now despite the former

[@endokuken1678]

My mom used to call Dominos, "cardboard and ketchup". Now, while not the best, it's miles better than the Pizza Hut of today

[@piratestation69]

What does your toilet look like after eating Domino's... I need a F5 Hurricane to get rid of the smell.

[@vaelophisnyx9873]

@@piratestation69 you should...probably report your local store(s) for health inspection, sounds like contaminated food

[@cadiminder892]

Our local Pizza Hut had such a nice atmosphere and unique decor, stained glass lights and round booths, they had a buffet and the regular menu, they had arcade machines and just a good family friendly environment. It was renovated recently… it’s now a square room with booths along the sides and regular tables in the middle, nobody eats there, it feels sterile and bland, it’s a regular old sized Pizza Hut but it operates like a takeout/delivery place. I really miss our old pizza hut

[@Sammy-34079]

Pizza Hut? Absolute garbage, just like New York pizza and Little Caesars. Chicago deep dish and tavern-style pizzas are in a league of their own. Thick crust, flavorful toppings, and that perfect blend of cheese and sauce make them the champions of the pizza world. So, forget about Pizza Hut and the forgettable New York-style slices. Chicago pizza is where it's at, and there's no competition!

[@neaxus06]

They pretty much lost me as a customer when they started charging an extra dollar or two for extra cheese, even if it was the only topping on their 3-topping large special. They also started charging $2 more for their pan pizza crust. When I order from Pizza Hut I feel like I am nickled and dimed. I'll order from Dominos or Papa John's before ordering from Pizza Hut, every time.

[@truelife974]

Gosh, you literally nailed all of my reasons for turning away. I would just like to add, as if all you stated wasn't enough, the delivery fee that is added to a pizza order that will 9 times out of 10 not be of good quality once it arrives.

[@movieaire1439]

Don’t forget the charge for crushed peppers… freaking crushed peppers.

[@matty6848]

Yeh same here. I rarely go to Pizza Hut now as I find Papa Johns cheaper and their pizzas taste way better to the crap Pizza Hut serve today, plus all the extra charges on top for extra cheese, extra pepperoni it’s just a rip off!

[@TBLx15]

Soo much this, 3 topping pizza deal, but extra chz doesnt count as a topping. Total BS

[@jd5179]

yeah, remember getting excited getting pizza using newspaper coupon- ended up paying more because of these bs add ons there werent included. i stopped buying pizzas from them .

[@jo1580]

So sad. As a child, I loved Pizza Hut in the 70s and 80s. Their pizza had a pizzeria taste and smell. The only downside was that it took a while for your order to be (freshly) made. When they started taking steps to cut corners and speed up the process, their pizza no longer tasted like quality pizza to me. R.I.P. Pizza Hut; I've only ordered from local pizzerias for many years now.

[@ScrotieJohnson]

The ship their dough in now frozen.

[@gst013]

I get you, but that's actually awesome. Supporting local businesses over a giant corporation is always a good thing.

[@CoachTabe]

This is exactly the right answer. In the 70s and 80s, the pizza was high quality and had that special taste and smell you mentioned. Then they changed everything that made them unique and great.

[@pokiblue5870]

Yea local pizzerias that has 1 restaurant or 3 are so much better than domino,pizza hut, papa john.

[@workingshlub8861]

back then then pan was great....now its maybye one step above a frozen digiorno....sad

[@showingsoftwarebugs5963]

I noticed their prices have nearly doubled in the last year. I used to spend $21 for 2 mediums. Now I'm spending $38 for 2 mediums. It's been a major deterrent for me.

[@integrags1]

They send coupons in the mail every week

[@Sentinel_ICBM]

Same. They wanted 48$ for a stuffed crust pizza delivered here in PA a few weeks ago after the delivery fees and all the extra stuff added. I cancelled the order and went to Dominoes.

[@pahlevymu]

Same here, when Dominos came to my city it offered much cheaper than Pizza Hut. No wonder people move away from them

[@meritamity]

They've been milking the Pizza Hut brand for all it's worth for the past 20 years.

[@youtubecomments5951]

@@Sentinel_ICBMthat’s probably because you ordered through ubereats or grubhub or

[@JohnRoberts-wk6rf]

When I was at UNC-Chapel Hill Business School in the early 2010's, I ate at a Pizza Hut and got violently ill from what the doctors called a bacterial infection. Used to be a regular customer, but I have not eaten there since then.

[@jfilesgraphics]

I remember back in the mid to late 80's when Pizza Hut provided a true in-person dining experience, like Olive Garden or Cracker Barrel. I remember when they had jukeboxes in the store, and you had a waiter come to your table. They should bring that back, along with quality pizza.

[@kellyherald1390]

I agree with you. And a pizza fresh from the oven can't be beat. The pan pizza crust would have a nice buttery, crispy bottom. You just can't get that from delivery.

[@emello4you]

They can and they should. Quality over quantity. All they have to do is close a ton of these small pickup only locations and put that money to restaurant style dine ins like the old days which would be a lot less locations but at least the old style and quality would be back. It can be done but it probably never will though, not with Yum Brands Inc. in charge.

[@matty6848]

In the U.K now in Pizza Hut they don’t even take your order at the table. You have to order via that crappy phone app and it’s just plonked down in your table, which I hate because your so limited on what extras you can have or if you want less cheese and more sauce etc, you could request that when ordering at the table, now you don’t have that option..

[@FlyGemini79]

Yes, with the salad buffet in the restaurant. I can smell it now...ahhh memories :)

[@jesseperry9602]

And bring back the Ms. Pac-Man machines! lol

[@andrew8970]

RIP to the pizza hut lunch buffet. One of the highlights of my childhood. As a kid I would have dreams about that.

[@Jim-so3zm]

Oh man they abolished that? Shame, it was heaven.

[@Dukeflyhawker]

No one will ever know how good their desert pizzas or mac n' cheese really were at the lunch buffet. I haven't had it in 20 years, and I still think about it, and crave it

[@Dukeflyhawker]

@You Tube I kid you not. I've never heard of red baron. Don't have it where I lived. The pizza hut lunch buffet was fantastic though, at least the one in my region

[@Dukeflyhawker]

@You Tube lol. That is hilarious. How or why do you know this?

[@joeldukes303]

@@Dukeflyhawker well, he calls herself KZbin, so they obviously know everything, whether it’s true or not.

[@pearlmax]

I worked for Dominos and Pizza Hut. The way Dominos operates their stores and makes their items is far more efficient and simpler than the clusterfuck that is Pizza Hut. Drivers would come in, cash out then go cut vegetables without washing their hands, throw frozen dough in a potentially moldy pan, spray it with Pam and move onto the next. Dishes were "washed" by hand which consisted mostly of pulling pans one by one from a stack, dipping them in what at one point is clean water, spraying it down with a sprayer and stacking them up, hence the mold spots.

[@Yabuturtle]

I figured it'd be the same thing that happened to many other restaurants. They cut corners. McDonalds, Burger King, KFC ect. all used to taste better and then they cut corners, used cheaper ingredients and lowered their standards.

[@TVHouseHistorian]

Absolutely. KFC stands out the most to me. The Colonel would turn in his grave if he knew what they've done to his chicken.

[@philipbridler]

Lol. Know something before yapping kid.

[@Yabuturtle]

@@philipbridler What are you talking about? What is this, 2006? Calling someone else a "kid" but using "lol" all the time and not explaining why someone is wrong? Go somewhere else and try not to act like someone who just discovered the internet. It's embarrassing.

[@kowalskivideos6476]

Which is why Chick-fil-A is getting so popular. That company doesn’t cut corners

[@ericpabon2458]

i remember eating a quarter pounder with cheese when i was a kid in the 90's , now its like eating a burger at home. unless its a double with fresh ingredients hahahahahahaaaaaaaa

[@ZeusTheIrritable]

Just like a lot of other people, I have a lot of fond memories of Pizza Hut. Pizza Hut + renting a Genesis game on a Friday night was perfect for me.

[@ProjectGrim13]

Fuck yes! I remember going to Blockbuster and renting games. I remember you could rent game systems from them, it came in a black briefcase looking container lol. Pizza Hut and games.

[@2006gtobob]

I worked for Pizza Hut for nearly 2.5 years, 1988-1990 while attending high school. That was, by far, the most fun job I have ever had. Quality of the food and customer service really mattered. We made all of the dough every morning before the restaurant opened. We also mixed all of the varieties of sauce by hand, every day as needed. Yeah, it was all premixed, but how it was handled is what counted. We hand chopped a lot of the vegetables, too. If you were a details oriented person and you loved pizza, it was a great place. After I left high school and subsequently left Pizza Hut I kept in touch and found out that quality control was removed from the stores. All of the dough came from an outside contractor/bakery. All of the vegetables came pre chopped and in plastic bags. Quality was consistent, but it went down hill overall, in my opinion. Due to the handmade nature of the business during my time, maybe quality actually went up for some of the restaurants, who knows anymore? The people employed there went from being pizza makers to pizza "assemblers" and a lot of soul went out of the process. To me, it was always about the quality.

[@vincentferreira1135]

My great grandmother, an Italian woman who made her own handmade pizza, loved Pizza Hut. It was always a treat and an event when we would all go.

[@johnk7178]

I worked at Pizza hut in the mid early/mid 90's. Started off as a dish rat then started making food. I remember working with the guy that made the dough for the next days pizza. I used to oil the pans up for him while he was running the dough mixer. The food was always so good, including the pasta. I remember prepping the stuffed crust with the large cheese string cheese stuff too. Loved the salad/pizza bar and the dessert pizza.

[@tyharris9994]

The most important aspect of the pizza business is the actual product and that starts with the dough. I worked at Pizza Hut as a teen and I can remember actually making that pan dough from scratch in big ol' mixer with a giant metal hook. It was time and labor consuming and then it had to proof and rise for hours but the result was glorious. I know that frozen dough from a central production location is more efficient but if they want to come back they should start there. Perhaps they could automate the process in the stores for more labor effficiency.

[@bass9351]

Ye bro i worked at pizza hut wen i was 13-17 yrs old with my brother in the 90s in Sydney and making the pan dough from scratch in the big metal mixer bowl with the 10kg flour was annoying but the result was beautiful fresh dough compared to 2day its unrecognizable and disgusting. Dont forget the thin crust with the huge cup of oil but it was tasty. We dont even here bout pizza hut anymore

[@11GrindTime11]

I worked there when they made the change from fresh pan dough to frozen. I noticed the taste change immediately. Freshly made dough was so much better. 1-10, 10 being the best, the dough literally went from a 10 rating to a 5 rating in a single day.

[@Kissfan96dr]

water temperature 105F not a degree more or less.

[@greg1503]

I remember eating at Pizza Hut's in the 80s. The deep dish pizzas were Soooo damn good !! 🔥💯 So tasty ..The crust was awesome ! I asked my girlfriend at the time...How do they make these pizzas taste so good ?? Jokingly she said I think they deep fry them ! 🤣

[@greg1503]

Round Table pizza went downhill too . They used to be VERY good. Then they got bought out....and that was the end of good pizzas at Round Table too. 😥

[@johnd2855]

I remember working at the Hut in the 70's and 80's. The dough was made fresh every day. The ingredients were measured out manually. The yeast, salt, and oil for the thin crust. added sugar for the thick crust and dry milk for the pan pizza dough. The dough mixer was working for hours. Then there was a dough roller to form the perfect thin crust to order. The pizza sauce was also mixed every morning. All vegetables, onions, green peppers mushrooms were sliced every morning also along with lettuce tomatoes and other condiments for the salad bar. One person came in at 5 in the morning in order to have all that done and be ready to open at 10.30. I could never imagine eating another kind of pizza in those days. Then came the partnership with Pepsi and all the home made ingredients began to be replaced with pre made packaged and frozen things. Today there is nothing made in the house, you might as well buy frozen pizza from the grocery store. Today I can count on a major heartburn if I eat Pizza Hut Pizza which happens only if somebody else is paying and there is nothing better to eat around.

[@thehammer3340]

You are 100% correct, I worked at Pizza Hut in the 80's and loved it, now it's so sad to see what Pepsico has done to it.

[@ADreamingTraveler]

I tell people this too that you're better off eating frozen pizza than paying for a pizza hut pizza. I've had frozen pizzas better than theirs

[@johnd2855]

@@thehammer3340 Yeah, it is mystifying to me that these big CEOs make millions of dollars to make decisions that will eventually sink the company. New products and add campaigns work for a little while but they are not substitute for quality.

[@xSkittlesxNewbx]

Depends where you live, I guess? Example, in England, you still prep all your veg in the morning with sauce, the difference is, you have much less time to do it all in.

[@handle-schmandle]

@John d; I worked there from like 82-85 and you have it exactly right here. By my time we still had fresh dough and a few other items, but the canned and frozen goods were increasing. We used to take daily deliveries from a local bakery and produce stand, but it all eventually started coming on the company truck. 👎

[@pupsterX]

Pizza Hut's ingredients have gone so far downhill to the point it's not even edible anymore .I remember when Dominos made a commercial where they openly admitted their pizza sucked and posted reviews from their customers saying so. They said they heard, and have changed their ingredients and asked customers to try Dominos again. It worked. Pizza Hut could learn something from this. Or as Papa John's logo said "Better ingredients make better pizza"

[@ahallock]

I tried Dominos about a year ago here in Cleveland. Frozen pizza is better lol. I couldn't even finish a slice it was so foul. Went straight into the trash.

[@Justme0528]

@@ahallock it could be delicious if they didn't have a bunch of young thugs working at my local dominos. It's always overcooked and cold and they mess up every single order. They don't take anything seriously so they take a mediocre food and make it so bad that it never gets fully eaten.

[@Pugetwitch]

@@Justme0528 "thugs", I'm sure. LOL sounds like you're just scared of youth. Are you sure your name isn't Karen?

[@Pugetwitch]

@@Justme0528 I grew up in the streets with real thugs in the streets - and I can guarantee you right now none of them would work at a pizza hut. Get the f*** out of here.

[@atomiccottoncandy4161]

@@Pugetwitch grew up in the street's who the f would say that other then 15 year olds sound like some crap marky mark and v ice would say back in the day lmao

[@holden6104]

The brand seems to have no standards anymore. There are two Pizza Huts near my house, and one of them is awesome while the other is so bad it's criminal. Does corporate even monitor their franchisees?

[@Tanyableu]

The flavor changed. The dough changed. When I was little, a slice in the fridge overnight still tasted like awesome pizza. Last time I got it, it was cold dough. I miss them much and hope they return

[@SamiLo2]

Yea in later 2005/early 2006 they switched from fresh dough to frozen discs. And they later changed their sauces as well 2010

[@Blankclz]

I knew it when i was a kid Pizza Hut was the best always ate it,i did the same thing i left it overnight just to eat it the next day i swear i thought it tasted just as good or better. I bought it recently and it did not taste the same honestly very disappointed im just a Dominos man now and its cheaper too

[@peterpalermo2542]

I remember as a kid, there was no cardboard box for carry-out. Pizza came in paper teepee, stapled at the top. I remember that smell to this day.

[@Tequliah]

i ordered pizza hut the other day and it was fresh but it had no flavor, the wings were okay but not what i thought i would get for the money i spent for them.

[@abelmontalvo4052]

If you want to eat something that hasn't changed eat a triple meat Whataburger with cheese in Texas

[@JL-ef7bh]

The biggest problem with large chain restaurants is that they're run by businessmen. Not chefs, or food enthusiasts. They have absolutely no idea on what it takes to be a proper restaurant. They too obsessed with numbers. Even if the court of public opinion is bad, they can shrug it off and say "the investors are happy". People have realised this and moved on to smaller scale restaurants owned and ran by people who understood dining and food.

[@kryshalis]

Agreed. I'll take a regional restaurant or one with only one location over any corporate restaurant any day of the week. There is too much emphasis on cutting overhead and uniformity amongst locations with corporate food. The quality almost always suffers.

[@GDnewbie]

:/

[@JL-ef7bh]

@@kryshalis agreed. The market is starting to shift from F&B establishments to privately owned small scale establishments when it comes to restaurant dining. When people dine in, they expect quality. The business approach we often see is always the same framework of that of a fast food chain. Which should never be the case. Good food, cannot be rushed.

[@kodeystockton1124]

As a cook who's spent a lot of time in corporate restaurants, I agree. Some of the places I've worked at would rather send people home during busy hours to cut costs, because corporate told them they have a "limit" to labor spending. What a ridiculous idea, to sacrifice quality for a few bucks. Many once delicious chains are now garbage for this reason. One of the chains I used to work at was Joe's Crab Shack. When I was a kid, we used to go to the Shack over the Sacramento River once a year and I have very find memories of it. I was so excited when I, as an adult, had the opportunity to work at one. It took me too long to realize that they stopped caring about good food at some point. Obviously the point of a business is to make money, but without passion, a restaurant is doomed to fail. After working there for only 9 months, I will never eat at a Joe's again, and have advised my family to do the same. In fact, the one I worked at near where I live right now just announced they will be permanently closing in a few days. Good riddance. It shows how out of touch these corporations are with the very product that keeps them afloat: food. The (former) customers have spoken, and thus they decline.

[@mubarak3457]

Yes but Dominos pizza is the same , it’s more like high tech company with their App …

[@AirLancer]

"The food got worse" would probably be reason #1. Ironically, there are only so many corners to cut when it comes to pizza.

[@austinsalkowski]

When it's round, there's infinitely-many corners to cut 😉

[@TechGorilla1987]

They changed the dough and the sauce. No bueno. Never ordered again.

[@khsrm84]

@@TechGorilla1987 yeah, apparently they claim it's the same recipe and never changed, which maybe is true, but if so they definitely reduced the quality of ingredients in the recipe.

[@shadowpuppet8192]

I remember how their crusts used to taste. It was crunchy, it was greasy, it was amazingly perfect! But not anymore. It's not just...blegh. Bland, flavorless. You're lucky to get a good crunch.

[@Kruppt808]

An d other stuff got better

[@georgejrivera3388]

I'm old enough to remember when pizza hut had toys for the kids meals. And actually sitting down in a pizza for full on dinner service. They had the "sald" and "hot bar: those two services where for my parents, and we got to order any pizza we wanted. I remeber when the Capser movie came out in the 90's Pizza hut had the toys in the kids meal.

[@TonyGearSolid]

I used to love Pizza Hut as a kid and remember my parents taking me there with my friends after seeing a movie or for my birthday, but sometime in the 2000s the quality of their food took a complete nosedive and it has only gotten worse since. In contrast, I remember Dominos pizza tasting like cardboard and easily being the worst pizza I've ever had, but they managed to turn it all around in the late 00/early 10s by greatly improving the quality of their food.

[@eazymb.]

I remember the first time I had that new dominos that’s now regular dominos. Fifth grade. Late 2009. My friends and I would pool our money together every Friday and buy a handmade pan with that coupon and watch Friday Night Smackdown. But I remember eating mostly Pizza Hut when I was little. It’s almost like Pizza Hut WAS the pizza industry. I got that same pizza the other day. Even my dad likes it and he’s not a pizza guy.

[@Xochiyolotl]

Somebody got themselves a raise by saving the company who knows how many millions on ingredients some year. A lot of these people at higher levels of business think that if it looks great on paper, it’s going to pan out well in reality. It doesn’t. If you cheap out on ingredients, people are going to notice. It’s going to taste like shit.

[@jimmym3352]

I haven't noticed it as much with Pizza Hut, but the other Yum brands company of Taco Bell. Taco Bell is complete slop now days. I just make tacos at home now, much better. My local pizza hut still makes decent pizza, it just costs so much.

[@littledudefromacrossthestr5755]

Ok

[@johnchedsey1306]

I worked at Dominos in the mid 90s and yeah, it was pretty bad. And the experience of working there was also so bad that I haven't touched their products since.

[@JakeTerch]

As time goes on, I see more and more of the iconic red-roofed buildings turned into other restaurants and businesses.

[@TheRealCountDancula]

Mine is a Dominos. 😭

[@thecunninlynguist]

@@TheRealCountDancula sorry for your loss. yuck

[@BewareTheLilyOfTheValley]

The Pizza Hut where I used to live shut down, which I was shocked at as the food was pretty good. They just cost more than Dominoes and their $5.99 deal, so I didn't order from there as often. If memory serves me right, I think it became a KFCBell (KFC and Taco Bell, lol). I was sad but then I ordered from that KFC and damn, the chicken was truly seasoned in a way I hadn't tasted at Church's and what I thought was superior, Popeyes. So, it was a good tradeoff.

[@chicagoakland]

Shoutout to the "Used To Be A Pizza Hut" Twitter account, which is keeping track of that.

[@snackshack902]

mine is now some market

[@nobodies77]

Fun fact from someone who up until very recently was working at Pizza Hut: most of the stores are in horrible disrepair, and the turnover rate for employees is staggering. Pizza Hut locations can be and are actual dangerous places to work at, and usually the people working are paid so poorly. This may be exclusive to the regional ones owned by NPC International (now bankrupt and bought out by another group), but if you've ever wondered why your local workers are rude or the food is bad... Workers are encouraged to put out bad food in unsanitary conditions, with dangerous and broken equipment, for incredibly low pay with no chance for upward mobility. Locations are often so understaffed that there can sometimes be only a single person in the building running counter, phones and kitchen. Every single person I worked with in the kitchen besides management ended up quitting due to stress and overwork. When upper management is making millions while their stores are downright hazardous to work in, I'm not shocked that the company is on a decline.

[@CPTAnonymous]

If you replaced every instance of "Pizza Hut" in your post with "Domino's," reality would remain exactly the same.

[@gabygaby9911]

I had this same experience working for Pizza Hut

[@dannydaw59]

How is the equipment dangerous?

[@bigj-dubb4068]

Why would any business encourage their employees to put out a bad product?

[@Raskolnikov70]

It seems to be part of the corporate culture at Pizza Hut more than other restaurant chains. Worked for them back in the 90's and we had a lot of the same complaints. One of the issues is that a huge chunk of the store manager's pay is performance bonuses, and those are based on a lot of cost-cutting and efficiency standards. One of the managers we had was an expert at gaming that system and maxing out his bonus every quarter, but we were always running short-staffed and running out of ingredients close to delivery day because cutting labor hours and not wasting product were how he made his mortgage payment. It's a perverse system.

[@cyanmanta]

My local PH shut down when I was in middle school and became a diner. It's been doing solid business ever since. My local Domino's is now a shawarma place. Pizza chains have a lot of local competition on the east coast, where they're almost always seen as inferior options.

[@phillipstephens4522]

They priced themselves out of my price range. When we first started ordering the large supreme it was $10, and now it's closer to $30. Now why pay $30 for a supreme pizza when you can go to Walmart and buy a large supreme for around $10? Also I am 71 years old and on a fixed income. Just can't afford Pizza Hut anymore!!

[@yeollierancher]

I understand you 100%! Where I live, a family lasagna was $20 5 years ago, then it raised to $22, which is understandable… but I ordered some weeks ago and it was almost $30 😭 Maybe it’s a sign to just make it myself at home.

[@krystyna89lopez]

Yea its shitty product at an expensive price. They're greedy mfs

[@56BIGM]

i bought a large pizza the other day--took it home, and threw away all but two slices i ani't one to waste food --don't like papa murphy's either--what' a good one? somebody mentioned ken's the other day {east texas) i'll give it a try again--it's been years----anybody remember shakey's?

[@SSTVdd]

You’re 71 how’d you figure out how to use KZbin ol’ Philly?

[@julianking6603]

Pizza Hut has always been more costly than its competitors. The difference is in the 80s and 90s the quality was better, the service was better, so the value was better. That and incomes were higher.

[@SteveDamaske]

Former employee/manager from a carryout/dine-in location in the early-mid 90's -- I 100% believe their decline started when they switched to using frozen dough that proofed over night as it thawed. That was fine for the personal pans and all, but when they moved it on to the hand tossed and now pan, quality is horrible. Might have been great to keep the waste and labor down, but when you start to loose your customer base, might want to shift that back.

[@zman8948]

I work at Pizza Hut. Shits nasty because of the frozen dough.

[@alkeenan7906]

It was the new gluten free dough

[@benjismith593]

I remember those frozen disks quite well. Plus toppings in bags. Even the veggies.

[@nutsackmania]

this is correct, and it's unbelievable that videos about the decline of pizza hut completely fail to do any actual reporting. it's just like an exercise in editing b roll footage to a paraphrased wikipedia section

[@LowkeyRmc]

They do the same at the Pizza Hut targets I thought cause it was a smaller kitchen they did frozen in those big ass 48 boxes

[@GoddessSixx]

Their pizza is subpar these days. They charge too much for too little, and the ingredients are just awful.

[@KrishnaDasLessons]

Yeah their pizza is overpriced now.

[@Dj.D25]

Agree. I remember their pan pizza being amazing and addictive during the 90s. The last time I had their pan pizza over a decade ago or so after not having it in some time, something about the taste felt off. The crust I loved growing up didn't taste as good.

[@Vladimir-hq1ne]

@@KrishnaDasLessons Not so much overpriced but under-tasting...

[@kidsIIIII009]

The 2014-2019 Pizza Hut logo is still being used internationally. It’s just that the logo in 1974-1999 that returned in 2019 is exclusive to the US

[@paulappel8094]

my mom worked at pizza hut when i was a kid. I remember watching and learning the whole pizza making process. Now i've been running pizza shops for 15 years and I love every second of what I do. I can thank pizza hut for that!

[@BlackenedGold]

this is great comment, glad you're chasing you passion.

[@Beaneabean]

How much money do you make? And are you single or looking for a side piece?

[@steele_heart77]

But the question remains… after 15 years of experience, are you able to outpizza the hut?

[@megawatts-jq5xm]

Hey just wanted to tell you that Plz read everything btw Jehovah and his son Jesus Christ love you so much that God would send his one and only son Jesus Christ to die on the cross for our sins and rose from the dead 3 days later Get a relationship with God and Jesus and confess for your sins and Live for Christ and not the world and allow God and Jesus into your hearts. God and Jesus are trying to save you from going to hell. HELL IS NOT A JOKE. Jehovah and Jesus are all of our Gods and Lords and Saviors✝️✝️✝️✝️SPREAD THE WORD✝️✝️✝️✝️✝️✝️✝️Pray to Jehovah and his son Jesus Christ get saved today ✝️✝️✝️✝️SPREAD THE GOSPEL✝️✝️✝️✝️✝️✝️✝️

[@chasesmom14]

That is really wonderful ❤❤

[@AdamSternberg]

I remember when Pizza Hut had dine-in pizza buffets. When you were a kid, that was a HUGE deal.

[@JackAttack64]

They still have them in Texas

[@darlahaines6928]

Also a big deal for some of us who were young adults back then!

[@michellejessey8654]

I loved those

[@ChicagoBirdGirl]

Those were the days!

[@scorpie6952]

Some of them still do

[@anthonydarter]

As a former employee, the downfall started when they went to all frozen crusts. They used to make most from a flour mix. After that, the taste was different, and well as having less toppings, as a cost measure.

[@joshmckearney6342]

and we all noticed

[@DarkCalx]

THIS! I remember when we switched from hand made dough to the frozen disks for everything, and started noticing the sales of certain products were slowing down. Before I left the company, there were days I would only prep 5 Big New Yorkers in the morning, and still have 1 or 2 left at the end of the night.

[@Sixxdee9]

That hand tossed dough was so buttery and crispy and greasy and good it was the best part of the pan pizza.

[@jcaashby3]

The pan pizza also shrunk. They were much thicker and buttery on the edges years ago. Some suit made the change thinking we would not notice but we did and now Pizza Hut is an after thought when at one point it was the go to pizza place for me.

[@schris3]

That's the corporate mentality for you.

[@gracerodriguez2200]

I was just remembering how you used to be able to dine in and they had some sort of salad/Pizza bar, and was wondering if that was still a thing. I got my answer in this video, thanks Company Man. I wish you could still dine in

[@jameswoods4470]

Our Pizza Hut in Pennsylvania still has dine in

[@Aviciifi]

I worked for Pizza Hut for a bit last year and the reason why I believe Pizza Hut is declining is because of the lack of quality food. Just about everything there is frozen/prepared and it shouldn't be especially for a pizza place. From the dough to all the toppings, it already comes in bags prepared and precut. The dough comes in frozen "frisbees" and is thrown into a pan that is oiled. Then the dough gets a brush of oil around the crust. The breadsticks are also frozen and they just get a bunch of oil brushed on top of it. All of the meat comes in frozen in bags, especially the cheese and sauce. The sauce is just thawed out in hot water. All of the vegetables come in plastic bags that are in bags. The pineapple comes in a big can. All of the desserts already come in prepared and frozen and all the cooks have to do is throw it in the oven. The cooks are trained to give you the amount of toppings the company tells them to put. There are pictures of "sample pizzas" plastered around the kitchen to show the cooks how each pizza is supposed to look like. They're told by managers to skimp on the cheese/meat/toppings. A pizza with the directions for "extra cheese" only gets around 1/2 a cup of extra cheese. The wings all come in frozen and the sauces all come in bags. Each order of wings only gets about 2 ounces of sauce (not a lot). You get the idea of why Pizza Hut just isn't doing the best anymore.

[@oliverg6643]

I agree and their wings are almost $2 a pop for some skimpy dried chicken that looks like they get tossed for 10 seconds after they come out the oven

[@bbranett2188]

Moron marketing coming up with a new crust (hot dog, cheesy bite etc) that takes 4 minutes longer to make and then sell the same price as a medium. The same price as the frozen section at the discount grocery store. Focus on normal pizza and charge by the mile on delivery. Get rid of the, stuffed crust, rectangle pizza fancy box meals. Yeah... I worked there.

[@Aviciifi]

@@oliverg6643 Yes, their wings are overpriced and dry. Their sauces are just as bad

[@Aviciifi]

@@bbranett2188 surprisingly, the big dinner box at Pizza Hut is the biggest seller for them. I’m guessing because of the variety that you get with it. I hated delivering the big dinner boxes as they were so inconvenient to carry and deliver.

[@conrad463]

Unfortunately wings are going to cost you $2/wing just about anywhere you go now. The cost of wings are way up and they obviously need to make some type of profit on it. I'd imagine wings are one of Pizza Hut's least profitable menu items. Right now anyways.

[@b5maddog]

I’m in my late 50’s and I remember loving Pizza Hut. Whether it was take out or dining in. A few problems that I recognize and reasons for me not going anymore is the quality of pizza has greatly declined, the service is slow even when they are dead and the management seems nonexistent. Even the cleanliness of the restaurant is poor. So sad compared what it used to be. Almost reminds me of Friendly’s which are barely around anymore.

[@sd2lv]

I'm in my late 40's. I remember enjoying Pizza Hut for the experience, but not the pizza. The stained glass lampshade, the ugly vinyl booths, the salad bar...but I never cared for their pizza. I always (even to today) thought their pizza was gross. I preferred Shakey's growing up.

[@mycitysucks8096]

@@sd2lv never had Shakey's but Pizza Hut dine in pizza was the best ever for me. Could be because I was young but I'll never forget waiting for the pizza and I would eat it with a knife and fork sometimes. And those classic red see through cups they had

[@sanctuaryism]

@@sd2lv yeah I am 36 and basically remember these days as a kid in the 90's where we had a dine in location near where we lived then... this was around the time they were slowly starting to die off. just for the dessert bar alone was worth the whole experience lol.

[@tubester4567]

Not only that, but in a lot of western countries, pizza franchises have been taken over by one particular ethnic group. I think its a combination of cheap/frozen ingredients, a general lack of care and lack of cleanliness in the stores. Restaurant franchises like Pizza Hut used to be spotlessly clean and the food smelled nice. Now the restaurants are dirty and smell terrible.

[@RJARRRPCGP]

Friendly's is definitely gone in Vermont! It got turned into an Advance Auto Parts store during the 2010s in Springfield, Vermont and the one in Rutland, Vermont, is boarded up like there was a hurricane!

[@pinkiepiebiggestfan6099]

I believe the number one reason for pizza huts decline is the quality of their product. In an attempt to become a fast food item like McDonald's or little Caesars 5 minute pizza, PH has sacrificed quality for quantity at a higher price. I remember in the late 90's through the 2000s the best pizza on the market was the stuffed crust pizza. Far better than the cardboard tasting little Caesars pizza or the metallic tasting dominos pizza. Now Dominos tastes good and the pizza hut pizza box would probably taste better than the pizza inside it

[@dav1d9]

Cardboard tasting? Metallic tasting? Bro what are you on 💀💀

[@caseytailfly]

He’s not wrong

[@deusvult6920]

@@dav1d9 you seem like you're too young to know what the 90s and 2000s were like.

[@deusvult6920]

You are correct it's the quality. Domino's redid everything to address the quality at the same time pizza hut was doing everything to turn into McDonald's of pizza. Domino's is actually good now. And pizza hut judt tastes like the box

[@Tech_Otter]

I work as a cook for pizza hut. We're required to make your pizza in less than four minutes. During a calm evening this is possible but on a busy night, don't expect your pizza to look pretty or to be topped 100% evenly. Company doesn't care if the pizza doesn't look nice, as long as it isn't really ugly or incorrect (aka missing a topping or wrong sauce) it gets sent out. They prefer speed and we can be fired if we're too slow. Also everything comes in frozen and pre-made. Dough, cheese, everything. Half my shift is just setting up the frozen dough disks to thaw overnight. Even Papa John's handmakes their dough still.

[@UptownWatta]

It's simple... the ingredients changed to cut cost and then it just became a mediocre pie. If the pizzas were still craveable, their dine in model could still work to an extent. No one wants to go out to eat for mediocre pie. It is sad because the dine in experience, the red cups, the pac man games, the juke box, were all cornerstones of my childhood

[@andysmith5806]

It’s all frozen, the only thing we make fresh are the bases and those are made early in the day.

[@missingnola3823]

"It is sad because the dine in experience, the red cups, the pac man games, the juke box, were all cornerstones of my childhood"

[@Michael_Smith-Red_No.5]

Don't forget the portly red pepper and parmesan shakers.

[@excaliber8713]

Yeah it’s a huge difference in the recipe . I could only eat one slice . Which is sad because i used to be able to get four before I’m full. It’s very bland . Dominoes taste way better !

[@UptownWatta]

@@feelingafnar8885 not sure how old you are respectfully but there were nothing but dine in during the 80s and early to mid 90s

[@pursang6792]

I worked at Pizza Hut in the late 70's while finishing up High School and 2 years of college. While I worked there it was owned by the brothers and produced pizza that was pretty good. Over the last 10 years I ordered pizza there maybe 15 times. The taste has really slipped and the price is really exceeds what you're getting. Time for Pizza Hut to either produce better quality food and lower the prices.

[@Skank_and_Gutterboy]

Exactly. As a kid in the 80s, that place was great. Those days are long gone, sorry to say.

[@glennpilarski2370]

I worked at pizza hut in the 80s loved the food, I keep on ordering it now and then still hoping it was a bad experience, but it is not. Their pizza has gone so far down hill that when my wife suggests it I mostly say no. Toppings are less try to sell large pizza when they are actually medium. Sad day because not only ex employee, that some people would say I would never eat there if they know how things were made,I still did because it was enjoyable. Not anymore,Sorry Pizza Hut you lost me, food sucks now.

[@Skank_and_Gutterboy]

@@glennpilarski2370 The name "Supreme" is a household name and other brands successfully use it. Too bad the Pizza Hut legacy has slipped so bad.

[@tomdoyle5720]

So Dominos is now considered the Best Pizza of the large Franchise companies? Proof that the "Race to the bottom" NEVER results in high quality anything

[@VernCrisler]

Yeah, I ate at Pizza Hut a few times in the last five years and noticed that the pizzas didn't taste that good. I wondered why. Now I see from comments that the corporation was trying to save money by using cheaper ingredients. Oh well, I go to other pizza places now.

[@k.g.1259]

As a kid in the 70's, going to Pizza Hut was a beloved reward for good grades, winning a ball game, etc., and the pizza was delicious. The jukebox and pinball machines were great fun, and some friends even dared to buy cigarettes from the vending machine. **That classic building is now a Mexican restaurant; and the former Pizza Hut where I now live is a vape shop...

[@Iceroadtrucker_]

I LOVED Pizza Hut as a kid. I remember the reading challenges and getting the personal pans made it worth the time. As an adult, I generally prefer to buy pizza from a locally owned Italian pizza place, but sometimes I get an absolutely feral craving for a Pizza Hut pan pizza. No other pizza chain can get close to that taste, for me.

[@czthjvv]

The Pizza Hut crust is really good compared to the other chains

[@on9francisyu]

I think in my local area the local pizzerias are always better but they also makes good pizza it is a little expansive.

[@Raskolnikov70]

I worked at Pizza Hut for over five years and on most of those days they gave us a free personal pan as an employee meal. I could die a happy man if I never saw another one of them again......

[@metatork]

@@Raskolnikov70 personal pan?

[@Raskolnikov70]

@@metatork The little 6" pan pizzas they used to give the kids for their Book It reward that OP was talking about. They also gave those out as employee meals, although our cooks were always stoned so there were plenty of mis-made pizzas lying around if we wanted a snack. Ate those things for years when I was a starving college student, never again.

[@jhudstudio4144]

I remember pizza hut tasting so much better during my younger years. The change to flavor, ingredients is what ruined them.

[@cavscout7113]

Me too, it used to taste great back in the day.

[@reallifebarbie1]

it used to be so good😩

[@EternaResplandiente]

I agree it had a different flavor

[@thebrinksf69]

The general manager's comment above said that in the mid-90s they went from fresh ingredients to frozen, so that makes sense that people can tell there was a drop in quality.

[@Themrine2013]

@@thebrinksf69 i would say that is what most of us were used to. it was the change of the dough and crust that did them in

[@colemc18]

I think Dominoes' revitalization in the late 2000s is a giant factor. They vastly improved + they've been more aggressive about their deals than Pizza Hut. Dominoes still has the 2 for $6 each deal as well as the large 3 topping for $8 carryout. With Ubereats/doordash expanding the presence of local chains, Pizza hut is left to stagnate.

[@fordhouse8b]

Yes, Dominos pizza used to kind of suck, now it is ok, and for the price, unbeatable. As for me, where I live the nearest Pizza hut is now almost an hours drive away, while there is both a Dominos and a Papa John’s nearby, along with a plethora local independent options.

[@Raskolnikov70]

Dominoes did the same thing Pizza Hut did back in the 1990's - they realized people wanted better-quality products and put their efforts into that instead of doing the typical corporate cost-cutting approach. Maybe that math doesn't work for them anymore because both chains seem to have fallen in quality and service in the past few years.

[@VioTUmbra]

Honestly from what I remember the times I went to a pizza hut location it was meh. They're so forgettable while the times I had dominoes pizza I enjoyed it .

[@illy8960]

Cheap domino pizza and nasty! Hello Pizza Hut

[@workingshlub8861]

@@fordhouse8b dominos turned it around ....much better quality now.

[@SurvivorBri]

The Hut was a great time growing up. Totally family friendly and the pizza was excellent.Friday and Saturday nights were lit! I thought the lunch buffets were a great idea. After a while the quality declined, the restaurants became unkempt and dirty. I stopped going and slowly but surely, the restaurants disappeared. It was kinda sad seeing these old, iconic restaurants that have stood for so long suddenly close and get demolished. Nothing lasts forever.

[@sprybug]

Shocked that the quality of the pizza was not mentioned in this. I'd say that would be the #1. I remember as a child first going to one in the late 80's and it was great. We didn't have one locally, so any time I had it, it was always in travel. Then when I finally moved to a city in the late 2000's, there was one nearby, so I went, and man not only did it not taste the same, but the quality was definitely worse.

[@CCLIPBEATZ]

exactly what was he talking bout in the video wasn't the reason that shit is nasty

[@martixagent]

This is the real reason. It's a simple answer. Thier product declined to the point where nobody wants it anymore.

[@OHHHHUSBANT]

​@@CCLIPBEATZthe business side of things But not bringing up the quality going down the drain should've been a factor on the decline

[@Maxyy40]

I literally can’t think of the last time I had Pizza Hut. It doesn’t taste as good as Dominoes or Papa Johns and it’s more expensive than little Caesar’s or Hungry Howies. They just don’t know where to compete.

[@mjc0961]

No, it tastes much better than Papa John's. Papa John's tastes like hating black people and smells of pathetic backpedaling.

[@MBarberfan4life]

Pizza Hut is definitely the worst of the major chains in my opinion. And it's not even close either

[@ArmyVet98958]

I helped install the music systems in several pizza hut locations. All I can say is that they were criminally nasty. For example we had to cut a hole in the ceiling tile above the sink to install a speaker. We moved the bowl of salad out of the way and covered it before we started the cut. Didn't want any insulation or debris fall in the salad. Worker came in and started working on the salad. She moved it back in the sink and uncovered the bowl while we were still cutting. When we saw what she was doing we stopped and tried to tell her we'd be done here in a few more seconds. Instead of taking our advice she shrugged and kept on working on the salad. Don't get me started on the rat skeletons in the attics or the other general nastiness

[@havfunwithit]

I’v watched a number of these videos and I can tell you the real reason why restaurants fail. The staff gets lazy, dirty and they have no consistency in quality. All our Pizza Huts are gone. Why? They were gross and a name change can’t it fix that. The pizzas for the Buffet were made way in advance and stacked with trays in between. That steamed the pizzas and made them soggy. The buildings aged with no repair and now sit abandoned. CEO’s really aren’t very intelligent. Why don’t they try eating at their own restaurants? Food that makes you puke may be a clue why sales are down.

[@wendylcs4283]

Pizza hut's decline came from them changing everything from the unique restaurant environment, to changing the quality of their menu items, particularly their pizza crust. It is now unrecognizable from the 80s and 90s, comparable to a frozen pizza from the supermarket.

[@edwardbishop3150]

I agree - decline in the pizza crust was a huge disappointment

[@markdsm-5157]

for me, it was the quality control.. getting a pizza delivered and opening up the box to discovery a huge dough bubble the size of half the pizza was the breaking point. I was done.

[@PandorasFolly]

This. I'd rather buy a Papa Murphy's and bake it myself

[@leestaton1697]

i totally agree with you wendy regarding your comment about pizza hut

[@leestaton1697]

@@edwardbishop3150 most deferntly regarding the decline in the pizza crust was most certenly a huge disapointment

[@scottfarmer8758]

The reason why Pizza Hut fell apart was because of bad management. Believe me I use to work there and it was so poorly run (especially by the district manager) it was ridiculous.

[@darkwebgirl]

Domino's is run like shit, too. The difference is there's a domino's on every corner. That's why pizza hut fell apart.

[@Robert-ki7bz]

That makes sense. Bad management in a lot of companies it seems.

[@angelathomas2493]

me too

[@davidr6585]

Bottom line, nothing to do with menus, when Pizza Hut lowered their standards by switching to frozen pre-made crusts, lessor quality ingredients, they died. When they closed their "sit down restaurants" we wrote them off as just a beloved memory. They have no desire to give people what they want, they want to give them what they believe helps their bottom line, thus they died.

[@truelife974]

Preach!!!

[@toatsmcgoats727]

i currently work at pizza hut and it is super clear to me that nobody wants to sit down and eat in. i am there five days a week and i only see maybe 5-7 dine ins a week. i absolutely agree with your statement on our ingredients, suppliers suck they rip us off constantly, i just can't see how taking dine ins away killed us. keeping them is what kills our stores. the cost of the extra square feet chokes us out of a profit every month.

[@gregweber3387]

When I graduated from college in 1990, I entered their management training program and managed multiple corporate owned red roof restaurants. I think the taste of the pizza was far better than it is today. We used to make the dough fresh. I remember they were shifting to using some frozen doughs about the time I left in 1992 so I'm not sure if that is still the case. I think the pizza sauce isn't as flavorful as it used to be either. Also, I used to love eating a fresh hot pizza fresh from the oven. You don't get that same experience when it's delivered or carried out. When I joined Pizza Hut in 1990, they were opening many of the delivery/carryout stores to compete with Dominos. I can't blame them for wanting to get in on delivery since it was a major market opportunity; but they shouldn't have abandoned all their dine-in restaurants. That's part of what made the Pizza Hut experience special. The atmosphere; enjoying pizza and pitchers of beer and soda with family and friends.

[@camora_]

Worked at Pizza Hut years back when they started rolling out their flavor of now "specialty" pizzas. The new ingredients and seasonings I believe actually came with a new dough and method for topping that left a lot of customers upset. I suppose it was a drastic enough change to keep people from trying it again, and soon after that, once the flavor of now menu started to die, we had regional managers meet with us and ask if we had any crazy ideas for new pizzas. They were pretty much trying to see if what we came up with during our down time when we weren't getting orders would be worthy of putting on a menu. Also the hot dog stuffed pizza... I'll never forget the hot dog pizza...

[@dmo530]

My crazy idea is go back to the recipes that they used in the 80s early 90s.

[@isaacjohnson7006]

THE FUCKING HOTDOG PIZZAS. That was some nightmare fuel stuff man. We had so much leftover fucking mustard. XD Now I work at a place that actually makes their inggredients from scratch and in-house and its so much better. Our customers are so much nicer too. :-)

[@Raskolnikov70]

@@dmo530 I worked at Pizza Hut through most of the 90's and I couldn't agree more. They came up with some of their best products that drove sales through the roof, and their Lightning Bolt program to improve product quality (in 1996-97ish, don't remember exactly) proved that people were willing to pay more for better-quality pizza. I think the issue they're having now is a shift in the restaurant business overall, away from large chain stores and towards smaller local or regional chains. If people want to pay a bit more for a premium product, they're not going to look at Pizza Hut's or Dominos' new menus, they're going to call the locally-owned place down the street that doesn't ship its ingredients in from six states away.

[@Davidjon1946]

@@dmo530 a place called jets pizza is exactly what that is if you have an opportunity to try Jet's Pizza you will not be disappointed we have one here in Buffalo New York I'm not sure what city you live in

[@SPSax4]

There was a hot dog pizza?! Yuck 🤮 lol

[@mzcytin]

Before even watching I know the answer: They changed the pan crust recipe and it's gross and feels like chewing rubber now while still charging like $30 for a pizza... and when you get it the cheese is always burned and the sauce and toppings aren't good anymore either. The only reason we paid those prices was for the original pan crust, that sauce, and the fresh toppings, now we won't even consider ordering from them. That's what happened. After: I never got into the catchy items and never had a problem waiting patiently for my supreme pan pizza. I ordered the same pizza for 25 years and it's gross and burned with nasty toppings now. That's what made lifelong Pizza Hut customers into people who never eat from there.

[@chrisscott6961]

I was a shift manager there during the recession (only employment I could find) the dough is frozen disks submerged in vegetable oil they thaw out soaking up all that oil.

[@blackghost1734]

I noticed the pan crust changed in store too, not to mention how lame the carry out pan crust is.

[@cassiec8400]

agreed on the crust, before it was crispy now it's rubbery

[@jck1213]

As of recently, Pizza Hut has felt like the McDonald’s of pizza. The greasy, mass produced taste just isn’t as appealing as supporting the from scratch Ma & Pa owned small NY style pizzeria down the road. I think Uber Eats / Postmates also put everyone on a level playing field, so the big chains are no longer the only pizzerias that dominate the delivery scene.

[@bmerritt2433]

My words exactly, right out of my mind.👍🏽👍🏽

[@ImaginaryAlchemist]

Yeah basically. I'd rather go to the locally owned pizza place where everything is made there and not with frozen garbage

[@LifeofBrad1]

Very true analogy. Like McDonald's, even though the food is like eating cardboard and is full of stuff that's essentially poison, people keep eating there because it's a well-established chain. I've gone the opposite route. I try to support small, local businesses as much as possible now. The quality is so much better for the most part. Unfortunately, you have the issue of inflation forcing them to bump their prices up while the prices at the big chains have probably stayed around the same as they were pre-inflation. Haven't checked though.

[@Hawkathon]

Older Canadian millennial here. I used to love Pizza Hut, I still do, but I used to too😊; let’s see who gets that reference. I’m all seriousness, though, Pizza Hut is still my favourite and I have great memories from the 90s. There was a sit-down restaurant near where I lived (closed only in 2022 or 2023) and it was such a treat to go. The pizza was so tasty and you could sit with your parents and/or friends. One of my last “kid” birthday parties (about 2000 when I turned 17) was at that Pizza Hut. I’m not sure what ur was like in the States, but in Canada there was an all you can eat pizza buffet and an ice cream bar. You could have a cone for $0.99 or a glass dish with all you can eat ice cream for $1.99. Pizza Hut partnered with YTV (a Canadian kids TV channel) and there was some sort of deal on Tuesdays. I’m sorry to see their sit downs go and just be delivery. It makes me a little sad I won’t be able to have the same experiences work my daughter.

[@tinibigs6783]

I am a driver at Domino’s in Idaho, and I have seen first hand the downfall of Pizza Hut. In the town I deliver, there is a apartment complex with a Pizza Hut inside the complex, yet we still get at least 5-10 orders a day from people in that complex ordering our pizza instead of Pizza Hut. It’s easy to see their downfall even at the local level.

[@paris5831]

Crazy I get domino’s all the time I also live in Idaho small world

[@Samuraiedge2]

Wow talk about salt in the wounds.

[@nathangreer8219]

I deliver part time for Domino's in the Boise area, and have done so off-and-on for the last 35 years. I have 2 college degrees and a great career, I just enjoy delivering pizza 😀. There are SO many more Domino's cars on the road. Customers that buy both often report a typical 5 - 10 minute delivery time advantage for Domino's as well. The money for drivers has exploded during the pandemic. I think this coincided with putting suggested tip amounts for app-based ordering. A typical pre-pandemic 4 hour rush shift grossed $50 or $60. Now, $70 - $90 easy. Most customers hated the "contactless" delivery concept, and insisted that the food be handed over. No problem from me!

[@PresidentMikeJohnson]

dude a pizza hut in an apartment complex, you live in some kind of globohomo beta test

[@llamawalrushybrid]

That hurt my soul

[@nyame-kyekondo7306]

It's crazy seeing old pizza hut buildings around these days. You can't mistake that shape. Good nostalgic memories

[@jonmiguel]

Former Kentucky Fried Chicken (NOT "KFC") buildings too. For awhile it seemed like every up and coming Chinese restaurant was using them.

[@Virjunior01]

They tore down that and Chuck E. Cheese on rt22 in Union, NJ. 😑

[@harryhoegen7448]

We still want that video!! "YouTubbe- Why They're Hated"

[@AbandonedMines11]

There is a video somewhere here on KZbin where someone has gone around the country locating every former Pizza Hut building and seeing what kind of business it has been turned into. The iconic shape of the old Pizza Hut restaurants is unmistakable!

[@moneyman9295]

@@jonmiguel yea , KFC and Pizza hut buildings are vaccant all across the country , and their shapes have them sticking out like sore thumbs

[@1966425]

I have to agree with whoever says it just doesn't taste as good as it used to. When those pan pizzas came out to the table in the restaurants, they were amazing. Sad that the restaurants are all gone in my area. Some also argue that Yum foods has gone cheap on the ingredients.

[@newzinski6946]

Yeah their pan pizzas today are super buttery, greasy and gross. Last time I had it it was the first time I didn't finish it and threw it out because I knew I wasn't going to eat it for leftovers. I enjoy Domino's pan pizza more and it's cheaper, and far less greasy etc. If I have to choose out of the 3 popular fast-food pizza chains I now choose Dominos any day over Pizza Hut or Papa Johns. Pizza hut is kinda just a soggy, super-greasy, type of pizza now. Dominos definitely listened to the criticism and expanded their menu while also totally revamping their stores and using better quality ingredients while also giving certain deals and discounts on their food. Pizza Hut's storefront is so old and gross they need to move away from dine-in and go exclusively to take-out, delivery, or small dine-in on the go. Their pricing is also not good comparatively. If you're going to charge to same as competitors and sometimes more you have to beat them in taste and quality. The reality is that Pizza Hut is charging the same for a product that is now inferior.

[@joeldavis5815]

Yum Foods, a giant conglomerate who now owns several very large food chains (Taco Bell, KFC, and Pizza Hut among others) and which is listed on the NYSE has decided to cheapen their food products so they can make loads more cash? Nah, you don't say. On another note, I can't believe I used to think all of these huge pizza chains make good pizza. Dominos tastes way too sweet, Little Caesars like greasy cardboard, and Papa John's is probably the best but definitely not worth the small fortune they charge. Not to mention that John Schnatter is a total d-bag.

[@newzinski6946]

@@joeldavis5815 of course none of these are nearly as good as mom and pop chains or homemade but for a lot of people who want something consistent, cheap, and fits a variety of palates, chain pizzas tend to be safe. Living over the U.S. and overseas it makes sense since pizza places will charge $18-26 USD for a large when these cheap fast food pizza chains can cost between $10-$20 for a large.

[@joeldavis5815]

@@newzinski6946 Replace "none of these are nearly as good" with "nearly inedible" and you'll hit closer to the mark IMO. I wonder these days who really likes these pizza sauces that taste as sweet as candy. Yuck. It makes me start to believe what I've read about these giant food corporations reading the scientific papers regarding how humans begin to become desensitized to and actually begin to crave excessive amounts of salt, sugar, and saturated fats. These a-holes really might be trying to addict us all by baiting us with unhealthy levels of these ingredients. 🤑🤑

[@ClockworkBard]

As someone who worked at the last red roof in our area in the late-90s/early-2000s before management swooped in and restructured, I can say they absolutely took a dump on the quality. They went from fresh and hand-made ingredients to flavorless frozen cardboard, all the while jacking up the prices. Then once they'd finished destroying the menu, they came around with blatantly overpriced clothing catalogue and told us we had to replace our uniforms with identical looking but lower quality items -- paid entirely from our own pocket. I remember doing the math, counting the absurd number of full shifts that was going to cost me and kindly told them where to stuff it. I have no sympathy for that soulless husk of a company.

[@dimpleface2163]

As a child, it was always a treat to go to Pizza Hut in the 70s/80s. It was a dine-in restaurant/salad bar...even a jukebox. They don't make places like that anymore, and it's sad.

[@Acerthorn]

Well, this isn't really "The DECLINE of Pizza Hut" so much as it is "The Lack of Growth of Pizza Hut."

[@pixelsrnautded9286]

In this business if ur not growing ur declining.

[@DelaV3]

No growth = failure in business.

[@vaelophisnyx9873]

@@DelaV3 welcome to why capitalism sucks infinite growth doesn't work

[@pullt]

Obviously, there's inflation factors over a long time frame, but businesses can certainly be successful on a trajectory of zero growth. The issue here is that they aren't using a no growth strategy. They are using a typical plan that aims for growth, yet are falling short

[@ThePolice2012]

@@vaelophisnyx9873 or why capitalism is good cause Pizza Hut is terrible and started cutting back on quality while top competitors increased quality resulting in a net positive in the industry for the consumer.

[@Dcn8r22]

I remember the previous owner of the pizza hut in our local town. He passed away years ago, but it was such a cool pizza hut because it was so packed on Saturday nights and they used to have a Jukebox, A Pac-Man machine, and Hydro Thunder. But after the owner passed away, it was under new owner ship. And as the years go by and the pandemic hit, it's not as packed as it used to be. They removed all 3 of those machines replacing what was the Hydro Thunder into a fridge to hold 2 liters. I wish I could go back to those days when we weren't under so much stress and the world wasnt so screwed up as is.

[@techstormster]

The government and their offensive media have done this. Have you noticed the way the Gov and Media talk to people right now is designed to stress everybody out? They want people sick.

[@arthurmorgan3090]

@@techstormster I'm sure they do.

[@Th3Pr0digalS0n]

Yes, our pizza hut was like a mini arcade. We loved it when our parents took us there.

[@disaiaht.billings-clyde1058]

It's never going to. No matter what. And as long as you people keep complying, it will continue to get worse.

[@peterlomax5133]

The world was just as screwed up, we just didn't know it yet.

[@hymie6767]

I worked at Domino’s Pizza and at Pizza Hut in the 90s. The reason why Pizza Hut never took off as a delivery business is because they didn’t do it right. I worked briefly at a Pizza Hut as a delivery driver. After I would get back from a delivery I would have to stand behind customers in line to pay for the pizzas that I just delivered before I could take another delivery. There was no consideration for getting those pizzas out the door. There would be pizzas that would be leaving the store at over an hour old. One time I got back and there were loads of old pizzas on the heat rack ready to be delivered and they told me to go wash dishes. Sometimes I would get to the customers house and they had already given up and ordered from Domino’s and Domino’s beat me there. Since I had worked for Domino’s for several years before it was really frustrating to work in a system that was so ridiculous and inefficient. I left and got a job at Domino’s. By the way I have also worked for Little Caesars and Papa John’s and I had my own Independent store so I’ve seen the industry from every angle.

[@kekethetoad]

Sounds like delivery from pizza hut was an afterthought at best and that place was a nightmare example. Unreal.

[@highwaydaytime7669]

Wow that's crazy inefficient! Waiting in line with the customers is madness.

[@Dankman3]

So what do you do nowadays

[@hymie6767]

@@Dankman3 I own a mobility equipment sales company

[@hymie6767]

I’ll tell you some things about Papa John’s also. They had almost everything in place to be able to beat out Domino’s. I was a manager for Papa John’s. They had the Domino’s system completely copied. It was like a Xerox. You can go from working at Domino’s to working at Papa John’s without missing a beat. Here’s where they messed up: they don’t teach their employees how to make pizzas quickly but they still have the same goal of one minute load times. I can’t even begin to tell you how idiotic this is. A Domino’s Pizza manager is supposed to be able to make a large pepperoni pizza ready to be loaded in the oven in 30 seconds. It takes weeks of training to be able to do this. I worked at a high-volume store and I was able to do it in 14 seconds and I was not the fastest in that store. Papa John’s does absolutely nothing to train their employees to be able to make pizzas fast enough to reach the one minute load time goal. And they also do one thing to make sure you can’t reach that goal and that is they use portion cups. Portion cups are great for ensuring consistency but you can’t make a fast pizza using portion cups. Consequently when you hit the rush the orders stack up and there is no way to keep up with it. That’s why Papa John’s failed. They had a better product. If they would have solved the speed problem they might have put Domino’s out of business.

[@Rhomega]

I grew up with Pizza Hut. When I started driving, I could just pick up my pizza since it was just a short drive away and I could just avoid delivery fees and tips. Our local Pizza Hut started out as a restaurant, then it downsized to a Delco store, then it moved further south out of my neighborhood, so I started going to a local chain instead. I do remember the Flavor of Now deal, which I actually tried once, but it ended up feeling like a novelty, and I just went back to my simple order of a pepperoni pan pizza. I should also mention that I mostly just associate Pizza Hut with delivery, and only ate at the restaurant twice. And now I want pizza.

[@djhartford4549]

When I was young I worked for Pizza Hut over about 4 years. When I started, we were making our own dough. By the time I left it came in frozen discs that we had to just heat up.

[@wheeeeeha]

Dump the oil in the pan then drop the frozen pan disc in. Spray the oil on the thin crust then put the thin crust disc on. Place all in freezer for next day use.

[@MADGUNSMONSTER]

@@wheeeeeha YUCK.

[@Camaro17k]

That makes since why my local pizza hut would be like "we are out of that crust" im like wtf? lol

[@Cruor34]

A ton of companies do the same thing. People start going to them because of quality, then once they get the customer base and brand name, they cut the quality to increase profits, then customers leave and they start asking why. I believe in capitalism but there has to be a point where companies go "No we are making enough profit to be.... profitable, we are not going to cut quality or gouge customers"

[@frocat5163]

I delivered for Pizza Hut during college (early 2000s), and, at the time, the only pizza dough that came frozen was the hand tossed; we made all our pan and thin dough in-house. Is all the dough now delivered in pre-portioned, frozen discs?

[@mre9789]

The quality of the pizzas has really gone down hill over the last several years. I attribute that to the bean counters reducing the quality and amount of the ingredients in order to maximize profits, relying on the previous reputation to keep sales going. Once they have sucked all of the profits out that they can get, they will sell off the brand or let it go bankrupt. I think all of Yum Brands restaurants are fading in quality. Taco Bell and KFC are not what they used to be either.

[@winstonsmith6204]

This is the "American Story"

[@seththomas9105]

@@winstonsmith6204 Yep. Vampire everything you can out of the entity for short term gain(Wall Street) then leave a flaming dumpster fire full of shit that is worthless and blame the employees for all the problems. See Hostess Brands a few years ago.

[@CorwinBos]

Yum brands is the issue... Taco Bell has fallen off massively in the last 2 years as well.

[@williambotch1381]

Easy with the “BC” bombs. Not all bean counters are bad 😂

[@remyllebeau77]

Sad to see as Taco Bell was one of my favorite fast food places. Of course they always charged you way more than they should have for any extras or sauces on the side. Never been a big fan of KFC or Pizza Hut, but they could provide a fun extra once in a while when they had the combined restaurant with Taco Bell.

[@srichardf]

I remember going to eat in Pizza Hut when I was a kid, and it was always an event. It wasn't fine dining but it was a step up from McDonald's. The decor of red curtains on the windows, and red, black and white checkered tablecloths. They'd bring your drinks in big pitchers, and the pizza you order on a hot pan right from the oven. They had an arcade game with Pac-Man and other games. They also had a juke box that would play classic songs. Now going into a Pizza Hut isn't an event anymore. I could be going to eat in any pizza place or any restaurant for that matter. What really sold going to eat in Pizza Hut when I was a kid was the experience of it, not so much the food. The food was good, but it was always a fun exeprience.

[@downtonviewer]

I'm old enough to remember the PONG video game and the juke box had a lot of Elvis songs. My favorite was "King of the Road" by Rodger Miller! Gosh...I'm freakin' _ancient_ !

[@herconflict6428]

❤️❤️❤️kzbin.info/www/bejne/hF6keYh7pNOAbck❤️❤️❤️Humanity❤️❤️❤️

[@ShadowsandCityLights]

Yes!!! My childhood pizza hut experience was similar!

[@MattC78]

Yeah, I remember the Book It program in school. You read x amount of books and get a free personal pan pizza.

[@jealousofmypuddin]

It’s a completely different landscape. In my neighborhood alone the market is saturated with numerous pizza places; chains to independent, in every style. The closest Pizza Hut location is miles away…and the reviews aren’t good. Dominos and Little Caesars are surprisingly adapting, but all Pizza Hut has now is nostalgia.

[@ryanschlanser1657]

Disagree with the conclusion on the 2 reasons for decline. It's simple, the quality and consistency has gone way down, probably due to frozen ingredients and I'm guessing poor management/ training I want less focus on new menu items (though I liked that 2014 rollout of the drizzles and all that) and more focus on quality of their staples like the pan pizza

[@jakerojas4756]

The balsamic drizzle 👍

[@MadisonFalcoFoods]

I completely agree

[@jacobp.2024]

I used to love Pizza hut growing up. Now the toppings and sauce taste off, and I just can't get over that. Bad sauce ruins pizza for me, and something changed with theirs at some point.

[@Phyrre56]

Yup it's definitely a decline in quality. Pizza Hut was never authentic Italian, but in the late 80/early 90s it was good junk food. Nowadays it tastes processed. The dough is too greasy, the sauce is too sweet. Feels like a frozen pizza that somebody warmed up for you.

[@idontwatchfilm]

Straight facts. 99% of the population does not care about catchy menu items. It is simple. You mention Pizza Hut and everyone looks at you dumb. Why? Because Pizza Hut is not good.

[@rkbranded]

Garbage ingredients, loss of the "Family" atmosphere when dinning in, price... Everything that made Pizza Hut standout in the 90's was lost. Where I'm from, for the price of a large pizza from Pizza Hut, I can get two large from a competitor for the same price with the same cheap ingredients. Ah the 90's Pizza Hut, picking up a personal pan pizza after school. All you can eat dine-in nights, the odd promotional tie-in like Casper glow in the dark (hard plastic) hand puppets or the 1994 NCAA Final Four Rawlings basketball promotion of which my Charlotte ball I still own and sits displayed. The cheese pull.........oh how I miss the cheese pull and not the chunk of melted plastic they call cheese nowadays.

[@FTW54]

i still have those hand puppets lol

[@Uriah625]

Hilarious that you bring up the Casper puppet, as I remember that thing. So I knew that puppet was tough. So my friends and I decided to light an M-80 and put the puppet over it to see how tough it was. We learned a few things. 1). A M-80 only caused a few inch rip up it’s side, and a few powder burns. Tough thing indeed. 2). Don’t light M-80’s off in your basement for destructive testing of toys. It is extremely loud, will knock shelves down, and slam doors.

[@aaronseidl5941]

Remember the PS1 Demos you could get? We had one that had 5 games, but the only 2 my brother's and I played were Crash Bandicoot and Tony Hawks Pro Skater.

[@rkbranded]

@Anaja S They must use the cheapest, most heavily processed cheese.

[@rkbranded]

@@FTW54 lol I'm sure they've stood the test of time? I've lost my set long ago.

[@davetanner5975]

My wife and I were married in 1975 and we rented a garage apartment about 300 feet down the alley from a Pizza Hut. We naturally ate there when we could afford it. Your video reminds me how good it was and how much we ate there. Good memories.

[@PorkChopJones]

I agree we used to love Pizza Hut pizza's!

[@mrb2643]

Pizza hut is too processed and tastes like cardboard. Simple if your product is bad we don't care about how good your price or service and marketing is

[@tamekkaknuth9612]

Sign 75 in reverse

[@theyeshhh]

Wow sir. You must be around 70-80 years now. I felt good reading your comment.

[@Joe-oi6eh]

I bet the pizza was really good back than! The good times keep rolling!!

[@rickcharlespersonal]

My parents stopped taking us to Pizza Hut after our local locations discontinued their salad and pizza bars.