Connecting Your SunPower PVS6 Monitoring Device to WiFi Using the mySunPower App

[@cobrabose5734]

Reading all these comments and I thought I was the only one that screwed. Send a tech out we all spent alot of money for your equipment.

[@sunpower]

Please send your contact information to [e-mail] and we`ll have our representative to assist you.

[@LoganAllec]

The app is not giving me a WiFi option in Profile, nor is there a Reconnect System button on the Home Screen. What am I supposed to do?

[@MazenAjouz]

This app is very flaky, it fails to connect to the PVS through bluetooth. I'm not sure if the issue is with the PVS or the application.

[@sunpower]

Hello. Do still experience error on your monitoring system? If yes, please provide us your account and contact information and we`ll have someone to assist you.

[@MazenAjouz]

@@sunpower I already called and emailed your support 3 times, it's like talking to bots, they keep sending me a link to this video. For the love of God can you have a competent support staff call me.

[@carlosestrada382]

@@MazenAjouz hey I'm dealing with the same issue with no luck fixing it. Were you able to get help and fix it?

[@stewartobrien7447]

@@MazenAjouz par for the course for these useless oxygen thieves.

[@cobrabose5734]

I am also having the same problem tried for an hour standing next to that box its a joke

[@nicodemus1828384]

Worked for me. Make sure you're connected to your wifi when using the app - it didn't work when I was on cellular.

[@jeffreyyee6009]

Cost Savings Mode doesn't run during the weekend, rendering the battery useless. I have to default it to Self Supply or else the battery goes unused on the weekends. I called customer service and they said they're working on it, but they've been working on this for years now... This is just bad customer service after they've already locked people in. Ridiculous

[@mariabejarano3782]

I agree!! their customer service sucks!! Waited on the phone for more than one hour, and they told me they will be sending a technician. It has been almost a month, and still nobody calls.

[@sunpower]

Is there an outstanding issue we can assist you with? If so, please send us an email to [e-mail]

[@Bubbleeyyz]

Same here. Over one month I can tell system producing due to electric bill but no light on sunpower box and no app info

[@baoyifeng2250]

Same here. Over 3 months for waiting, my solar panels just sitting here while still paying for the expensive electric bills.😢

[@f006612000]

Sunpower costumer service so bad. When you contact them, they send you email attached this youtube tutorial.

[@sunpower]

We would like to help. Please send us an email to [e-mail]

[@f006612000]

@@sunpower I did and I recieved automatic reply and no action.

[@ihtblzr1212]

I have pvs5. There is no Wi-Fi application in the app I downloaded. I have current app installed.

[@sunpower]

Hello. Do you still need assistance regarding your concern? If so, please send us an email to [e-mail]

[@stewartobrien7447]

@@sunpower Your customer support is useless at resolving these issues. Every time I have a problem it takes literally months to get action that actually fixes the problem. STOP SHUNTING PEOPLE OFF TO THE PHILIPPINE CALL CENTER!!!! It took over a year to resolve the incorrect installation of the monitoring device induction loop after you had to replace the faulty micro inverters (a lawsuit helped that one). why do you act like hobbyists instead of professionals?

[@mccarlson52]

Why don't you have a video for the PVS5???

[@sunpower]

Hi, Here are additional links regarding PVS5 shorturl.at/dBK09 and shorturl.at/txDLR

[@mccarlson52]

There is nothing at my house resembling the monitoring device pictured in this video. Did I get sent the wrong video link, or something?

[@sunpower]

Hello. For SunPower monitoring concerns, please send us an email to [e-mail]

[@stewartobrien7447]

The fact that SunPower is taking an entire month to perform "an update" to their system tells you all you need to know. A competent firm could install an entire data center in that much time. Abusrd.

[@sunpower]

We apologize for any inconvenience this may cause. Your data will be visible as soon as the upgrade is complete.

[@stewartobrien7447]

@@sunpower it still doesn't address the problem of not being able to update the password for my PVS to use wifi. Typical SunPower non-responsiveness.

[@sunpower]

Can you provide us with your contact information? Our monitoring team will be in touch to assist. Please send us an email of your information to [e-mail]

[@stewartobrien7447]

And of course, now the first three years of production and consumption data no longer appears under the "lifetime" tab on the charting module.

[@lisascotch]

@@stewartobrien7447 I'm having this issue and they want to charge me $300 to come see if they can fix it. Can you tell me how they fixed yours and if it required and onsite visit? If so, did they charge you?

[@markdlevi]

Honestly sun power is terrible.

[@sunpower]

Thank you for reaching out. Is there an outstanding issue we can assist you with? If so, please provide us with your account and contact information and we`ll have someone to assist you.

[@cristinacabrera3289]

I been trying to connect mine to our WiFi and no luck, called customer support and told they would have someone call back. Still waiting for that call back and it’s been months

[@sunpower]

Is there an outstanding issue we can assist you with? Please send us an email to [e-mail] and we`ll follow up with you

[@kevin5591]

I go on to the my SunPower app, sign in, enter address then last 4 digits of PVS Serial number then keeps showing “couldn’t find system”. Any help would be appreciated.

[@sunpower]

Please send us an email to [e-mail] with your account and contact information and our representative can assist you.

[@stewartobrien7447]

Once again the WiFi connectivity has crapped out and I just get a "could not scan networks" error when I go through the provided troubleshooting steps. Also where do I find he app with the panel level information for my system???

[@kevin5591]

Trying to look for my system and it keeps showing “couldn’t find system”.

[@sunpower]

Please send us an email to [e-mail] with your account and contact information and our representative can assist you.

[@therisensun9277]

Aaaaand now theyre out of business. Whats next?

[@na1067]

My unit is connected to wifi but my question is why Cant we connect it using the Ethernet port ? I have mine connected seems like It still wants wifi only .

[@sunpower]

Please send us an email to [e-mail] and our representative will assist you.

[@scotta.jennings3297]

My app didn't work anything like this video

[@sunpower]

For inquiry and assistance regarding your mySunPower App, please send us an email to [e-mail]

[@scotta.jennings3297]

Already did, waiting for a response@@sunpower

[@azcoyote007]

SunPower is the worst solar company in America. They provide extremely poor support and clearly don’t respect their customers. If you find yourself here you’ve probably already made the mistake of using them. Caveat Emptor to anyone lucky enough to not own their equipment yet.

[@sunpower]

Hi Wiley, we see you already have an open case that has been escalated. Our team is working diligently to resolve things for you as quickly as possible and will be in touch as soon as they have further information to share. We appreciate your patience at this time and look forward to speaking with you.

[@stewartobrien7447]

@@sunpower SunPower is incompetent to fix these problems. That is why they need to be sued to get them to perform. It's amazing. They think some 20 year old ladyboy in a Philippine call center is going to fix your system? Don't hold your breath.

[@stewartobrien7447]

And their installer companies are dropping like flies. Of course SunPower does nothing to advise customers who is picking up the maintenance/service responsibilities when their installers go out of business.

[@peterhorsham5514]

So i own my system ur saying i can switch?

[@vicentesonido]

Doesn’t work! In my case there is no way to find PVS through the Bluetooth

[@sunpower]

Please email us at [e-mail] and our team will assist you.

[@chrisrand2638]

@@sunpower This seems to be the response to almost all problems - how about something more useful!

[@Wayfarer17683]

I've called tech support and literally been hung up on. I cannot get my device to connect.

[@sunpower]

Hi Emmanuel. Can you send an email to [e-mail]? And if you have a case number, include that too please?

[@joemclaughlin6805]

worked for me on the first try

[@oleonard7319]

so now your installer is going to rip us off for 300 plus dollar to fix your poorly programed system

[@sunpower]

Is there an outstanding issue we can assist you with? Please email us with your information and we`ll have our team to contact you. [e-mail]

[@Bubbleeyyz]

I like the old system before the update darn update ruined everything no info now

[@sunpower]

You can email us at [e-mail]. We would like to be of any assistance regarding your monitoring system.

[@alfredflores2204]

Customer service is disgusting! It's a ripoff!

[@sunpower]

Is there an outstanding issue we can assist you with? Please send us an email to [e-mail]

[@scoutsmilley8750]

Sun power sucks

[@mccarlson52]

This video is useless. Nothing in it works for me. I guess I don't really need monitoring! Grrrrrr

[@sunpower]

Hello. For SunPower monitoring concerns, please send us an email to [e-mail]