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00:13 - Introduction
00:29 - Consumer protection act
00:55 - Liable and non liable
01:23 - 3 forums
01:30 - When is the complaint filed
01:47 - Claim amount
02:11 - First amendment
02:30 - Second amendment
02:50 - District forum
03:21 - Filing complaint
03:45 - State comission
04:59 - National comission
06:30 - Recap
07:16 - Conclusion