Couple returns from trip to find car had been towed from hotel Park and Fly lot

A couple left their car in a hotel Park and Fly lot near the airport and when they returned from their trip, they discovered their car had been towed away.

[@michaelcunningham2808]

To the hotel manager: you've already got plenty of bad press as a result of this and it's a guarantee that those people will not only never come back to your hotel but might just give Nashville a very wide berth.

[@divineranch5705]

That manager is full of dog crap!!!!

[@jerzgirl6780]

Add to that coming on here and being an A-hole, saying they should've gotten their car, wtf...What is wrong with people, what if it was HIS Parents??

[@robertlawrence9000]

@@jerzgirl6780 exactly. That guy is a horrible manager for not making it right.

[@philc2729]

Ultimately, the responsibility lies with the hotel for not protecting guest's interests. He's been warned about cars parking in a private lot not affiliated with the hotels, he should have chained it off and put signage. The other building was in the right for towing, and towing companies are notorious for gouging victims. Guests should sue the hotel for negligence.

[@mhfuzzball]

Not to mention giving IHG hotels in other places a wide berth.

[@nospamallowed4890]

The hotel should be sued for bait and switch.

[@mikeslater6246]

There was no bait and switch here. It was total negligence on the part of the hotel to do their due diligence and make sure the customers were parking where they were supposed to be parking. The hotel knew or should have known that it would be a problem with their customers parking on another businesses property.

[@nospamallowed4890]

@@mikeslater6246 - The hotel had a sign pointing to the area where the customers who got their cars towed parked. The sign pointed to somebody else's property who had not consented for the hotel customers to park there. - Clearly the "park and fly" was intended as a way to entice customers to use the hotel. - The hotel had been warned MULTIPLE TIMES that cars would be towed and still they did not remove the misleading sign nor did they block passage. So... it was willful negligence to entice customers for something they had no intention on delivering. Hence... bait and switch. Worse even... since the customers did not know they got switched until AFTER the cars got towed. I am quite certain that most courts would agree that the hotel is liable, not only for the towing fees but also for any legal expenses of the court case.

[@mikeslater6246]

​@@nospamallowed4890all an accurate description of what occurred, except for calling it bait and switch. Bait and switch is when you offer something that you had no intent of giving and changed the rules after the fact. They did not change the rules. Other customers parked and had no problem. They are responsible for not properly marking the area and making sure that the customers parked in the correct place and I actually hold the other business partially at fault because they knew there was a problem and they didn't properly mark their area as not being hotel parking. The hotel put up the barriers after the news report but in truth the other business was responsible for protecting their own parking area. It does not in any way, shape or form, fit the definition of "bait and switch." I do agree, though, that the lawsuit is in order, maybe against both businesses.

[@markwatney8641]

the hotel now belongs to you and you can sell it piece by piece

[@mikeslater6246]

@@markwatney8641 the question then becomes who would buy it? They've got such a bad reputation, how much business have they lost? So now you have the responsibility to Nashville and the state of Tennessee for the taxes and possibly very little income. LOL

[@pauldavis9387]

You will never convince me that the hotel manager isn’t getting kickbacks from the tow agency.

[@vulcan2882]

ofcorse they are $10-$20 per car towed.

[@notimpossible4294]

Good catch! The manager is, to put it politely, a jerk.

[@OkieTLB]

That’s exactly what I thought. Shame on him!

[@Lacerated1DJ3]

why would the tow company give away money? did you graduate High School?

[@vulcan2882]

@@Lacerated1DJ3 ... kickback is another term for a tip. Did you graduate from high school ???

[@MarvinThiessen]

"The worst thing we want is bad press", dude, you already have it. To play dumb when confronted with proof of a neighboring business previously warning Cambia not to allow hotel guests to park there is pure BS. This Cambia Hotel manager should be fired.

[@JimDean002]

Yeah I couldn't believe it. He said that with the TV camera in his face. You've already got the bad press dude. Now you need to fix it. And step one is to cough up the money.

[@divineranch5705]

I watch a towing channel in that area. This is a huge scam in that area. The motels set people up to be towed. Please investigate this!!!

[@MikesDIY]

I’m guessing you’re talking about Everyhing Autos. I subscribe to that channel. This situation seems a lot like the numbered stalls that the church owns. Those stalls are part of the same pavement as the neighboring hotel. People constantly parked there because they either didn’t read the signs or thought that they didn’t apply to them because they had passes from the hotel. This news story doesn’t mention a lot of things. They don’t say that there was no signage warning people where the neighboring hotel’s property starts. They just show a stall that they were parked in then start explaining that the parking lot is connected to the other hotel’s lot and that hotel said they’ve warned this hotel that they were going to start towing their customers if they kept parking on their side. It’s hard for me to really understand who’s at fault from this news story. We all know that most news stories are biased. Did the hotel they stayed at not warn them about the property line and to stay on their side? Was there signage that the customers either missed or didn’t think applied to them? Was the neighboring hotel allowing them to park there before this, but started towing without enough warning that people had already parked there before the warning and hadn’t yet returned? If you are talking about Everything Autos, you know that they always show the signs saying not to park there. People either miss them, ignore them, or don’t think they apply because they have a pass from a neighboring property and think they’re in a lot that they paid to be in. The hotel that the story is blaming is even putting up a barrier to keep people from going into the next lot. That shows me that they are at least trying to keep this from happening to their customers.

[@ridingwithairbubble1694]

@@MikesDIYEverything Autos is in Gatlinburg, this story is Nashville. EA doesn’t work in Nashville, 3+ hours away.

[@moondancer334]

You should get informed. The Towing channel you refer to is called Everything Autos ....and they're in Gatlinburg, which is nearly 4 hours to Nashville. Nashville is where this elderly couple experienced this situation. Everything Autos services the Gatlinburg area, not ANYwhere near Nashville.

[@fashiondiva6972]

@@MikesDIYit’s almost like you listened to nothing in the story or interviews🙄There was no signage and they were directed to park where they were towed, along with 15 other cars. That’s one hell of a coincidence, now isn’t it? Or perhaps it’s your position that they’re all collectively blind and stupid? You lost all credibility when you started yapping about the news being biased and started shilling for the hotel that was completely happy with leaving elderly people to stay in their lobby for 2.5 days like the classless assholes they truly are. The manager comes across as an A1 asshat commenting about a 24 hour tow lot with that smug expression. I hope the bad press crushes their stay and park scheme and sees the manager unemployed. His customer service skills are nonexistent. You need to listen more closely, grasp content more clearly and figure out more adeptly where the line is drawn between right and wrong. This is hardly a complicated issue. I’m a judge; I see complicated matters every day. This isn’t even in the ballpark.

[@Thunderbyrd.]

@@MikesDIY I like watching that channel! The owners Jeff and Kristen seem like such nice people, hard working for sure, and they help people who are down on their luck. They are nothing like the greasy tow trucks/drivers I've hired and been around, lol.

[@deeferguson9272]

Hotel manager has no ethics. What a sleazy company

[@sdfsdf2205]

Let's just say Yes all rooms booked completely, and not because they don't want to dirty a room, and have the next guest wait. Having a failure like this, why didn't the manager offer to buy an uber for them to go to another hotel and pay for their stay? Add on top of them being elderly, like come on man.

[@althepenguin]

No ethics, or morals.

[@WadeLife]

"We don't want bad press." Haha already there...😂

[@jamesfields7]

The manager didn't care about bad press until today

[@notimpossible4294]

Exactly! The manager is, to put it politely, a jerk. Why is he handling each case individually? He is hoping to take so long they all go away. Man up, pay the damages and compensate those inconvenienced. Trust me, it is too late to worry about bad press now.

[@8BitGamer4life]

It's not his problem. The sign says for them to park at the designated area. The couple assumed they could park there. The other building called the tow truck on them. The manager went out of his way to compensate them reasonably.

[@tcm087]

How about a taxi to another hotel that has vacancies? That manager was sleazy. Passing the blame. Clearly, it was an ongoing issue of which he was already aware, which means the hotel needed to be hyper diligent in telling guests where to park and the risks of parking elsewhere. Every parking spot that may be used for park and fly should have had a sign or been painted with a different color. They did those folks dirty

[@thejerk95]

And a dozen others.

[@wolffriendinus]

He's probably getting paid by the tow company for each car they take.

[@jaycooper2812]

I once had this happen to me. The hotel at first refused to make it right. They finally repaid me the tow fees when they were done served with a $100,000 lawsuit and a notice from the state attorneys office threatening to revoke their business liscence. They were also fined by the $10,000 by the state for bad business practices.

[@anythingandeverythingABCLife]

where is this

[@dillardphilosophy3333]

when I was in grad school, I worked hotel jobs. I can tell, from the way he's answering questions to the reporter, that hes a bully and treats his staff and customers like peons. He's got a massive ego, is sensitive to any challenge to his tyrannical authority, and likes exercising what little power he has. It is standard practice in the hotel industry to find accommodations for guests at other hotels if you are responsible for them being stranded or without a room. That hotel was 100% responsible for what happened. And the fact that they did this to an elderly couple and made them sleep in a lobby all night?! It's criminal. The manager needs to be brought up on elderly abuse charges; seriously.

[@anythingandeverythingABCLife]

elderly abuse is a stretch

[@sdfsdf2205]

Im getting the "eats at Hooters everyday" vibe from him.

[@zcvxs]

The hotel must be in partnership with tow company

[@nicosies]

“Don’t want bad press…” Sorry, that ship has sailed.😂

[@domfer2540]

Call police file charges against tow company for auto theft. Then file a law suit against hotel.

[@mikeslater6246]

As soon as the police found out that it was towed due to a parking issue they would inform you that it's a civil issue and walk away. But suing the hotel I believe is the correct move because they knew or should have known that this would be problematic. They did not do their due diligence to protect their customers.

[@dying2survive298]

That is not on the tow company in the slightest lol

[@notspm9157]

The car was parked on someone's property. It is their right to tow it. This is a hotel that didn't post adequate signage.

[@mikeslater6246]

@@notspm9157 nor did the company that towed it have adequate signage to indicate that it was their parking lot and not that of the hotel.

[@danasmith858]

Towing companies giving kickbacks to the Management is quite common

[@11C1P]

People wonder why I don't want to travel. This is just one of a million examples.

[@kempedkemp]

Thanks for the warning. We are booked there in December but that will change today.

[@user-up1if1hb6c]

Manager looks crooked bet he knows the towing company

[@robinbrook5624]

I want to see a follow up to this story! If the manager can't make it right, go up the food chain.

[@jamieh7898]

All of those people who were towed should get together and file a class action lawsuit against the hotel, the tow company, and the business next door. People will say, "But the tow company and the neighboring business are not responsible." True, but legally, they were involved.(was told this by an attorney friend)

[@david672orford]

Probably because they are potentially partially responsible too. Parties can always be dismissed from a lawsuit, but it is much harder to add them later when the full story comes out.

[@JohnyComeLately]

Too late for the bad press

[@tod4924]

Never too late for bad press!! Mr manager pay the fees you told them too park there then you are legally responsible idiot!! this is already very bad press and you deserve it I would sue your ass off

[@The_Dudester]

From a former hotel manager, I am willing to bet money that the hotel is not owned by the chain, but is actually a franchise. That is why the hotel manager is powerless to do anything. The reporter and camera crew need to go to the offices of the ownership group. I managed a hotel that was a franchise. Among the things that they did wrong was forget to put money in the payroll account one Friday. The CFO was the CEO's nephew and he was beyond angry (furious, livid) that I made him leave the golf course so that my employees could get paid. When they finally ran me off, the entire security division quit (I had found them other jobs). They begged me to come back and recruit, hire and train security officers, but I told them "I seem to recall that you fired me this morning" and I hung up the phone.

[@The_Dudester]

@@filmbuff000 There is a HUGE difference between "the way things should be" and "the way things really are." For this couple, they got screwed and will never see this money again. They could pursue a case in small claims court, but with gas money, time, wear and tear on vehicles, it's pointless to sue because we're talking about two people in their mid 70's. If you can't understand, take about 600 milligrams of thorazine, IV, and attempt a difficult task, like assembling a model airplane kit.

[@The_Dudester]

@@filmbuff000 You sound like a full of yourself 18 year old with absolutely no idea how the real world works. I did an internship in a District Attorney's office while working my way to a Masters degree in Constitutional Law. After doing so, I worked five years as a cop, filing my own legal paperwork, like affidavits, subpoenas and warrants. I then made the jump to manager of a high end hotel, followed by managing an entire high rise complex. I speak from experience, a lot of experience. You should go to what is colloquially called an old folks home and talk to the residents and then listen, really listen, and be educated.

[@The_Dudester]

@filmbuff, you are very idealistic. You must be young or chronically unemployed to be so idealistic. Obviously, you have never been management, because after being a manager a little while you find that there is compromise in the real world. You want this hotel manager to pay out of his pocket for a mistake that his company made. Won't happen. As far as "the company getting bad publicity", in a few months this whole thing will blow over and be forgotten. At worst, there will be a temporary dip in hotel reservations, but the hotel serves a need. So, go read up on Don Quixote (educate yourself) and the impossible dream.

[@fashiondiva6972]

@@The_DudesterI’m a judge and have practiced law for 30 years and your take on things is as idiotic and nonsensical as it is pedantic and condescending. Your intellect isn’t of the same overinflated magnitude as your ego so you’d do well not to attempt giving legal advice (particularly as doing so without a license is illegal, but details, details). Your claim to fame is working at a hotel. You need to reel in the ego and dial back the ahole schtick. You’re neither amusing nor edifying to anyone beside yourself.

[@brianp6131]

Never stay at that hotel!

[@erictaylor5462]

That's when you say, "Your manager can talk to me today, or my lawyer on Monday. Talking to my lawyer is going to cost a lot more money.

[@johnlundgren5085]

LAWSUIT AGAINST this hotel for 50 million dollars

[@pacluv]

The hotel manager sounded really stupid when he said that they were welcome to get their car and go somewhere else. How were they going to get their car when it was towed away. They are an elderly couple and I think that she has a wheelchair, so I’m sure that the car is very important for them to get around in. I’m glad that they brought this situation to the attention of the media. This hotel needs to be put on blast because they aren’t treating their customers well.

[@SandcastleDreams]

Lawsuit!

[@heroknaderi]

The manager needs to be held accountable. Get the couples car back then bill the hotel for the cost

[@Bill-im6nt]

Thanks! Now everyone knows to never stay at Cambia Hotels!

[@mikeslater6246]

Not everyone but hopefully word will get around. The problem is this was a local news report and unless you happen to like this kind of thing on KZbin you'll probably never see it.

[@aboytesmendoza11]

Cambria

[@debisusan4338]

So easy to fix. Give the guest a pass to put in their car on the dash, stating they are welcome to park in a certain area. This manager needs to take care of these folks or they gather all towed and sue!

[@Pp4Gd]

Ok, I’ll not stay there and I’ll recommend to not stay there. Then this hotel will not have to worry about me parking in the wrong spot. Thank you for the heads up.

[@Humbirdhippo5475]

Completely unacceptable. That manager took no responsibility. Shame on him. I hope they sue.

[@gregorypeterson9]

POS hotel and Mgr. 😢

[@ku4uv]

Sue the hotel in small claims court. That is no way to treat your guests!

[@luissaybe7793]

The hotel is in it watch they are friends with tow company

[@MikesDIY]

They were parked in the neighboring hotel’s lot and that hotel had them towed. This news story immediately goes into the neighboring hotel after they show where they parked, but not once do they say that they parked in their hotels side or that there were no signs saying not to park there. Something just doesn’t feel right to me about how this was reported.

[@sundragon7703]

Everyone affected should start contacting the BBB, the local chamber of commerce, Choice's* corporate office, and the state's Attorney General. *Cambia is under Choice Hotels.

[@richc9359]

It would have cost them a lot less to make these people whole financially. They will loss some business due to how they handled this.

[@robertlawrence9000]

Yep very misleading and irresponsible of management not already having a properly labeled lot. Also the business next door in order to prevent people from parking in a shared lot they have divided should have some indication such as signs and barriers. These people all deserve just compensation!

[@nancyomalley6286]

Why are the hotels even sharing a parking lot? Build a median on the property line!

[@raymartin3527]

It's good to know to never ever stay there. You don't honor what your offering then it's only fitting that you go out of business.

[@ringaleavo]

This is big problem today, no one is being held accountable! Making it right, you'd be paying their tow bill, your negligent and they should give this to an attorney.

[@johnolson4135]

I wonder if the parking area at the airport would’ve been cheaper to just park there?

[@tnspnk3]

Cheaper than their tow bill. I used the economy lot recently at BNA and it was $20/day ($100 for my 5 day trip), so would have been $200 for them. Not cheap but at 1/3 the tow bill and they wouldn't have to be without transportation.

[@vulcan2882]

He doesn't want any bad PR problems ... well dude, now it's gone national. How many people have cancled their reservations with that hotel since this came out ??

[@Fujoshi1412]

He could have made it right by paying the tow fees. Or having put that sign that says no parking here months earlier if that other hotel has the receipts of them asking this hotel to stop like they said much earlier.

[@db7266]

Obviously a scam. Time to sue that hotel AND towing company.

[@PeteRowe-s6w]

I'm going to spread the word around about this on social media, so the whole entire world would know, not to leave their cars there

[@deekang6244]

Or not to stay there at all.

[@g7003041]

Thank you for reporting this...one hotel crossed that we will never stay.

[@awifeinterrupted]

I just communicated with Choice Hotels International via Facebook private messaging. I provided the link to this video. They did respond to me asking for more information. I told them to contact that location as well as the TV news station. 😉

[@awifeinterrupted]

Here is the response from Choice Hotels International. I tried. "Thank you for bringing this to our attention. Know that our properties are individually owned and managed, and we don't have access to their daily operations. Nevertheless, we have already reported the incident and will keep a follow-up on this matter to ensure that your concerns are addressed. Rest assured, we have taken the necessary steps to prevent such situations in the future. We appreciate your patience and understanding as we work to resolve this issue. If we can be of further assistance, please let us know."

[@EXROBOWIDOW]

@@awifeinterrupted The company could boot the hotel out of their franchise system. It would depend on what the franchise contract says. I'd be surprised if the contract did not allow them to do so.

[@sheerwillsurvival2064]

I would never stay at that hotel

[@Hof79905]

I will never stay in that hotel.

[@BuckieBoy-l2r]

Manager is a liar . His guests were parking in the wrong lot .the owner of that lot has the right tow cars parked in his lot .

[@patrickday4206]

No it is civil they should have sued the hotels or put up a chain punishing people not responsible makes you responsible "if it is not just it is not law. " Saint Augustine

[@david672orford]

​@@patrickday4206He could have started by putting up signs or better signs identifying the lot as belonging to his company and not the hotel.

[@YAZZYUTUBE]

That parking lot should not be accessible from the hotel parking lot if it belongs to a different business.

[@HawksDiesel]

Ah, hotel manager is on the hook for not putting up signs to not park at the other lot.....then denies paying the couple back the tow bill....yeah sleezy hotel/manager.

[@worldtraveler3044]

The hotel will have to pay for the tow bills, clearly this is a scam. This is going viral nationally!

[@mikedoran4763]

The "hospitality industry" has become quite inhospitable.

[@user-mn8xf7rq8x]

What a crappy manager! You should be fired and the all the people should get their money back from the room to the tow bill. I will never stay at this hotel company and I hope others will not either.

[@cuprunnethover2]

That doesn't even sound right! How can you stay for one night but you can leave your car there for up to 10 nights? That sounds like a scam to me! The hotel need their parking spaces for current and potential guests.

[@jeanneardinger3664]

Alot of hotels near airport offer this. Other don't tow though. Near me are 3 hotels that do this, but have large parking structures.

[@internetzone1178]

I am democrap we find wsys to scam people.

[@cuprunnethover2]

@@jeanneardinger3664 oh okay! Thanks for sharing!

[@Mrshoujo]

*hotel needs

[@Gregwing]

​@@Mrshoujo You need a life outside of your screen.

[@timothynelson6918]

No buddy you got your bad press. Not covering the tow charges, when that is the least you should do, is absolute crap.

[@joerudnik9290]

It’s too bad that both businesses didn’t place clear signage where extended parking was allowable and where it was not!!😡😡😡😡

[@Govvy]

That pretty much grounds to sue the hotel for costs.

[@Lacerated1DJ3]

sue for what? not reading the NO PARKING signs? Parking next door? Not checking before you leave your car someplace?

[@cedricksamaniego9146]

How to lose business just by being reported to the NEWS❤

[@mhath5881]

Class action lawsuit. Hotel is in the wrong.

[@MB-ig6gl]

Hotel was warned and did nothing. They knew it was an issue and ignored it. I mean that many people parking there shows it was a known issue. They didn't care. They were making money using the neighbor's parking lot.

[@biffhenderson1144]

It was not clear from the reporting whether the neighboring business had no parking signs posted at the time the incident occurred. If they did, then it is the responsibility of the of the car owner. If the area was not posted as no parking, then there is no distinguishing one parking lot from the other. It sounds like it has been an ongoing dispute prior to the incident. It sounds like signage could have solved the problem but both businesses failed to post signs. If there were no signs, I would place judgment against both businesses, 50/50. If there were signs, no matter how confusing, I would place judgement against the car owner.

[@david672orford]

I agree except for the "no matter how confusing" part. The signs need to be "adequate".

[@laurenletsche1134]

$641 tow fee is exorbitant besides the fraud of being towed in the first place.

[@dee3108]

Hope to hear an update to see if they do make it right and pay at least for the tow. I live in Memphis, and we go to Nashville, and I will never use them if they don't. I Will also tell everyone I know to stay clear!

[@kimberlyfamoly1963]

The hotel is probably in on it with the tow company's.

[@______IV]

It’s very telling that the hotel manager thinks "the worst thing" that could happen is bad press, as opposed to the worst thing being all the stress and financial hardship caused by his apathy and negligence…which ironically have led to bad press.

[@Tnenamrep2]

So... basically this is all because of a feud that two hotels were having over parking.

[@texasgrillchef8581]

Lawsuit! I would have told him to see him in court it would cost thousands more.

[@MillerTimeWORLD]

If that lot is not part of the park and fly situation, there should be clear signs telling people not to park in that area. I hope they sue.

[@benwagner5089]

"I'm sorry, the manager is out of town, and there's nothing I can do about it." If the manager isn't available, that makes YOU the acting manager. It's your responsibility to handle these things. If you haven't been trained up on it, that's one thing; but not being able to do anything about it at all until that ONE person comes back is unacceptable. And it's almost guaranteed that it's illegal for the hotel to say you can stay in the lobby rather than giving you a room, especially if it's going to be for multiple days. You want a couple of senior citizens to be roughing it on a public bench, no privacy except when they use the bathroom, no ability to turn off the light to go to sleep, waiting all of Saturday night, Sunday day, and Sunday night? This has lawsuit written all over it, and I wouldn't be surprised if it passes the million mark.

[@wingv313]

First thing the manager was worried about is bad press--not the inconvenience & money he cost customers. Tells us all we need to know 🙄

[@michellestevens2454]

They need to take the hotel to small claims court.

[@camillecali2]

I hope all those guests write bad reviews on yelp and every hotel review website. If the hotel won't reimburse those tow fees then they deserve all the bad publicity they get.

[@stephengreen3566]

The manager has earned him and his hotel a really bad reputation. I left a bad review on their website and will never stay there. Too many options for staying somewhere overnight to bother with this crappy place.

[@grumpus5248]

You'd think the building owner of that one section would post signage warning that their lot was restricted and *not* lay it all at the feet of the hotels.

[@williamfields7287]

ANY company of any value would have multiple managers all equally capable of taking care of problems. Every grocery store and restaurant I've been to does this. NO EXCUSE for a manager to not be present. Small Claims court.

[@EXROBOWIDOW]

Yes! I was puzzled by that. Assistant manager, night manager... SOMEBODY needs to have the responsibility in a 24/7 business.

[@espnmk]

customer service isn't what it use to be, the only one doing it's job correctly is the tow company. this hotel manager is shady.

[@larrychatfield]

how the hotel would NOT pay the tow charges immediately is beyond infuriating. and you know the next door business told them to not have people park there and then hotel still directed to that specific area

[@MarkOrsted]

Common sense and ethics says they should be able to sue them. I’m sick of corporations weaseling out of responsibility for their bullshit.

[@ManBearPig20oh10]

Any hotel voucher would cost them less then paying for the tow bill

[@darlamccoy810]

Towing scams are NORMAL IN THOSE TYPES OF AREAS. GET IT IN WRITING OR TAKE PICS.😊

[@p.s.xoxo...lifeandstyle6101]

WTH! The hotel is responsible for the tow charge. The owner of the property warned them ahead of those and the chose to do nothing.

[@saythankyou111]

So they couldn’t put up a no parking sign…..lame😏

[@juanitasullivan3372]

They were told by the folks next door they were going to start towing, so they knew! I think a lawsuit needs to happen! He's worried about bad press? To heck with that. I'm in Nova Scotia reading this. I'll be letting my friends know about this place. He doesn't begin to know about bad press. The right thing for him to do is pay for the towing and someone should have found a hotel room for these folks. How dang hard is that!

[@sct4040]

Both hotels should have labeled their lots clearly. Too late after the fact. Shame on them. Too late, bad press is already upon them.

[@Fujoshi1412]

He already has bad press. Not paying their tow fees will make that even worse.

[@jpkjnn6733]

Lol. A free night stay.

[@bruceirving5106]

SUE THIS BUSINESS

[@shawna7352]

I truly hope you sue. I most definitely would!!!

[@dayciajtalk88]

This is why we leave our car at the airport parking lot that cost $40 per a day, we only be on vacation for a week 10 days max!!!

[@marciawade8813]

They're all in on this... Attorneys asked us, "Do You Have Any Signs Posted". When we answered no, he said, "Pay it. " You may win, or not, but it will cost you more than its worth... What's more curious is you media fail to ask the right questions of the right people: 1. If it's a franchise... Bingo!. 2. Ask the City attorney what he's aware of... & the AG... 3. When Local police decided to tow away all the "deemed illegally parked cars" at the weekend festivals...*(Several cars belonged to attorneys... Instead of paying, many obtained court orders to release the vehicles to the owners, told the tow company to collect the fees from whoever ordered the towing. Some Judge will void tickets upon request--failure to post or notify. Some cities may post signs where parking isn't allowed but few & far away... so they still maintain a cash cow. Many greedy or nasty managers of small businesses & cities are in cahoots with the neighbors or "Brother-in-law" or other buddy supported tow service & cities to collect fees from towing & tickets. Media needs FOIA to determine whether city receives remuneration... from these shams...

[@ButyoucancallmeKat]

Why is no one going after the neighbors? I mean they have a connecting lot with no signage that its a private lot! Isn’t it their responsibility to put up a fence to inform people that it’s a private lot? Isn’t it illegal to tow without proper signage? I am really curious what the outcome would be if this went to court.

[@Mauser1965]

Perfect example when management does not see to the parking area marked properly. Lack of foresight on management.

[@kbaer3038]

Investigate the hotel manager. Maybe he gets a kickback from the towing company.

[@kennethjohnson2983]

Businesses in America are disgusting.

[@jenirichard380]

There are disgusting businesses worldwide. Stop trying to make this an American issue.

[@gustlightfall]

General Manager should've booked them in another hotel and paid for their taxi ride. If not the least he could do is settle with the towing company and pay the bill. Bad press is definitely on you.

[@G.Uppercut123]

Despicable hotel Boycott them

[@neilkurzman4907]

He was renting out more spots than he had. The neighbor finally decided to do something about it.

[@Wrecker3D]

if it's so easy to cross and park on the wrong property, someone should put up a (clear) sign 'leaving property, DO NOT PARK beyond this point' and the desk clerk should warn about how easy it's to mix up and risk a ticket as long as the is no barrier preventing this mishap... Hotel is at fault for not acting sooner as this isn't the first time it happend

[@socalgal714]

They need to dispute the charges with their cc company

[@mikeslater6246]

Dispute what charges. If you make a charge on your credit card and then intentionally report it as fraudulent you have committed a crime in most states.