3 Roku TV Quick Fixes - Clear cache, check connection, fix green screen

Roku TV's often have problems that can usually be fixed by one of these three fixes. I show you how to clear the Roku TV's cache, check your network connection, and a quick fix for the green seen often seen when watching streaming video from Amazon Prime, Disney+, and Netflix.
In just a few minutes you will see some quick fixes to get you going again binge-watching your favorite shows.
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[@hyselwatchandclockrepair1874]

Thank you for sharing your knowledge with clear, slower, instructions! Not acting like you have a fire to get to! My wife of 53 years and me are both in our 70’s and it seems all the other trouble shooting videos see how fast they can get through their explanations like they get extra points for it😩.

[@lauriepierce6119]

Lol, yeah if the instructions are just too best for someone who has no clue, it's too much

[@create1631]

Happy to help.

[@Jaredstone13]

THANK YOU SO MUCH, SCOTT!!!!!! This solved my Roku TV's problems!! I thought I needed a new TV! Works quickly again like new!

[@abetoledo9829]

Thank you for showing the remote and where to touch 👌. I followed your instructions and it reset the device quickly . My tv screen was black.

[@ambercole9442]

Thank you that was very helpful and you went at a great speed to be able to keep up ! Thank you

[@cschweizer81]

first time i can add a channel to my roku in forever, thank you good sir!

[@editagaribian5487]

Wow you are amazing. Ty. Spent over an hour trying to fix it myself.

[@create1631]

Glad I could help

[@KB_NA]

This worked for my netflix , it kept shutting down seconds into a show , did this and boom thanks bro

[@ericsandrin8123]

45 minutes at it and im planning to call for an exorcist...i will NEVER EVER buy another ROKU tv EVER

[@lorighiraldi6808]

Thank you Scott the first thing 5122 worked for my Remote, did everything you said and it works again. I almost gave up and was going to buy a new one.

[@create1631]

Very welcome

[@dungeonbros]

Thank you I had no clue how to fix my tv but now the screen is fixed

[@mattyt.1434]

Thanks for the tip! Got tired of reading the internet so came here instead for a video tutorial. Only thing I had to was get close to the tv for it to recognize the code I was 3-4 feet back.

[@create1631]

Happy it's back up and running.

[@blurayne1974]

Works for me. Thanks

[@private5149]

You're awesome, thank you!!!

[@sab605]

Thank you for the informative video.

[@create1631]

You bet!

[@scott3699]

Thanks for the tips. I was about to put this tv on the curb. Works a lot better now.

[@create1631]

Glad I could help

[@lauriepierce6119]

❤ Oh Thank you!!! I didn't know how I was going to do this. I'm not using fire stick. So I can't go in individually and clear out the cache on each individual app. Such as netflix. Which I did before when I had fire stick. My screen had a black background, is where we had arrived at. I knew it needed help! And I've been very sick. So I'm ever so grateful😊

[@Hemi_all_day]

Thank you so much. Very informative video !

[@create1631]

You are welcome!

[@jasmineneal1889]

Thank you sir!! It worked!!

[@create1631]

You're welcome!

[@Tony115]

Thank you so kuch this solved my tv problems

[@MiaaFisher]

My screen was weird. I could see the videos but it was dark and fuzzy. Clearing the cache worked. Thank you!

[@sheldon4534]

Very good, I just did it , thank you very much

[@tylermarconi4555]

Step 1 worked good looks

[@justadudefromsocal1743]

1:21 if you been here before and just need the button combo

[@kevinfaulkner6682]

I couldnt figure out why my apps kepy crashing...thanx bro!

[@create1631]

Happy to help

[@sharonleenicholson3728]

Great! Thanks for the 5122!

[@create1631]

Good to hear it's working!

[@mojiggy2067]

5122 worked for me. thanks

[@create1631]

You're welcome!

[@dianewhitley9206]

This was so helpful for me & my problem, It fixed it, it cleared the cache & its working fine, thank you!

[@create1631]

Glad you're back up and running!

[@cathyi5766]

Thank you!!! Finally!!!

[@create1631]

No problem 😊

[@JuggaloNY]

Thank you so much

[@natasegraves5970]

Thanks this video was great, really helped me out.

[@create1631]

Glad to hear it!

[@Weezieboo]

I couldn't see the screen clearly was going to throw it in the trash. This worked for me and i thank you.😊

[@Iragealotishere]

Yes you got my Spotify back yes your the best ima subscribe

[@create1631]

Thanks!

[@winks0524]

Ty scott

[@create1631]

Glad it helped.

[@msxmargo]

Hulu still not working it's Hulu not your instruction- thank you so much you were so easy to follow

[@create1631]

You're welcome.

[@howardgibson8934]

Worked for me Thank You Scott !

[@create1631]

Glad it helped

[@cherieizm]

Thank you 😊👍🏻

[@create1631]

Happy to help.

[@donnamckinney7734]

It worked perfectly 👌

[@create1631]

Good to hear

[@laurac9895]

Thanks. It worked for me.

[@create1631]

Great!

[@Naughty_Roli]

My Tv won’t scan for any network, I’ve tried resetting the network connection and some other steps.

[@kadianmorris8100]

This work for me thanks so much

[@create1631]

That's great! Thanks for watching.

[@contessa5434]

Thanks it works

[@Alex_Rodrigez]

Great job 👏 my tv working good now 👍

[@create1631]

Good to hear

[@larrytabler4604]

I have a Roku Street bar can you help me set it up

[@doramckay9392]

Excellent 👏

[@aboutagirlnamedjessie]

Yes!!! Thank you!

[@create1631]

Any time!

[@Sadittybre]

it worked, thanks

[@create1631]

Great!

[@lynndavis2884]

Worked thanks

[@create1631]

Good to hear

[@Vicious_BeautyYT]

Hi i have a Hisense Roku tv and was playing a game on my PS4 an out of nowhere my screen got really dim looking I've tried rebooting,an unplugging it, messing with the settings an nothing works I've had it for about 4 years an never really had any issues except it turned off on me once or twice for no reason but this is the first time my screen got really dim an i don't know why do you have any suggestions please?

[@Chattee41]

TY SO MUCH!!

[@create1631]

Glad it helped! Thanks for watching!

[@0daisey0]

it worked thanks

[@create1631]

You're welcome!

[@sonyawilliams9584]

It worked!

[@create1631]

Great!

[@michelemarks5026]

I was having no trouble accessing live TV with an HD antenna I have plugged in. Now when I click live tv it just goes to a blank (dark grey) screen. I have done the 5122 reset several times. Mine is a Hisense roku tv, and the streaming channels still work. Any suggestions?

[@troydugger362]

Can you help me please. On my TV I lost my Netflix, Hulu, and everything on my home screen. Thank you

[@biancaleach4453]

No yr clear cashe whatever took out my dvd connection now I have to figure what happed

[@vernonrodgers99]

What do you do if you have error

[@carolbonnell6675]

The internet went out last night now it's working. My TV won't even go on the home screen it goes on a purple screen and then it wants you to input your password the internet so I do that and then it wants you to update I do that then it goes back on the first one and it just keeps wanting me to do the same thing over and over again

[@ticklemylip5649]

I wish i had my old tv router because that router was better and it's not annoying buggy and being the router in the house that actually works with everything

[@verifiedaccount5422]

You are awesome 5 1 2 2 😊

[@create1631]

Thanks!

[@LaGamyne]

Dors that Work also on Roku express too? Thanks for the video

[@create1631]

It should

[@rocknewtonfilsterwilly7364]

Watching a video on Amazon that I had previously viewed ok kept resulting in a stoppage at the same place in the video the 2nd time around on my roku device. Amazon just said try again later with no specific error. To me it seemed like a cache error as it always happened in the exact same place and hard rebooting and time passing had no affect on it. Not knowing about this keypad command I ran the "Check Network Connection" from the system menu in hopes that as part of the process it would clear the cache and it did. Problem solved, no reboot needed.

[@create1631]

Good that it's working!

[@create1631]

These quick fixes can get your TV going again quickly. Let me know your experiences using the tips. Enjoy!

[@ExRev79]

there is always going into settings systems then power there is a system restart option in there.

[@ahmedjibaoturay6291]

I have tried but it don't seems to working

[@create1631]

Try unplugging it for 30 seconds and then plugging it back in. That often works.

[@arlivialee635]

Show the back... Where you plug in the HDM1 CABLE PORT. THERE SRE 3 PORTS WHICH PNE IS THE HDM1

[@create1631]

There are generally 2 or 3 HDMI ports. You can use your remote to change between them or just change the cable from one to the other to connect.

[@scmxdesignllchowtostartabu1087]

Thank u I was so mad now I need to try on my other TV which won't even come on but it may be dead

[@create1631]

Glad it worked. Thanks for watching! Please subscribe!

[@rushmore120]

Is there a way to delete channels you don't watch on the Streaming Channels, like you can on the ota channels?

[@create1631]

I'll do a quick video today and put it up to show how to remove streaming channels that show on the main screen of Roku.

[@rushmore120]

@@create1631 That would be great if it could be done, thanks..

[@create1631]

@@rushmore120 Do you mean deleting channels from the home screen on Roku or inside each streaming channel?

[@create1631]

I have posted a video that shows how to delete streaming channels and how to move channels to be in the order you want. Hope this helps. Here is the link: kzbin.info/www/bejne/ppa2cmVne82pjqc

[@rushmore120]

@@create1631 Not from the home screen. Like the screen to hide ota channels

[@user-mz3yr8bl2t]

hi ,i have problem is black can you help me

[@create1631]

Not sure what to do with the black if the process didn't work.

[@benjamincordero5067]

Nothing is working for me when i do the network check it say what room im in

[@cathycampbell5939]

None of my app programming will open says unable to play video

[@kadianmorris8100]

This work for me thanks so much😩😩

[@create1631]

Glad it worked! Thanks for watching!

[@marvelmaniac5747]

How do you fix your glitch rate on your Roku if it's kicking you offline occasionally

[@create1631]

Adjust your bit rate manually On your Roku remote Press Home five times. Press rewind three times. Press forward twice. On the Bit Rate Override screen, select Manual. Select a lower rate. That may help.

[@kevinbales3731]

These did not get Hulu to work. I can pick an episode and it says it's retrieving but then goes right back to the main Hulu screen. Any help would be appreciated.

[@create1631]

Try unplugging the TV for 30 seconds and then plugging it back in. That fixed a number of problems for me. Also make sure to update your software on your TV.

[@kevinbales3731]

@@create1631 Thanks. I tried that before posting. I also cleared the cache. I don't want to go through the trouble of reloading all the other channels so I'm going without Hulu.

[@create1631]

Try removing Hulu and then adding it back again and see if that fixes it.

[@kevinbales3731]

@@create1631 Tried that too.

[@goddessjones6559]

@@kevinbales3731 When I have trouble getting my apps to play content ( like sometimes netflix says we cant play/find that title right now and some times the Viki rakuten just keeps spinning like it isn't loading) I usually go to settings choose power then choose restart system that works when I just turn it off it never does but restart system does the trick for me.

[@kellykeller5741]

My internet is connected but it says no signal on channels...

[@leoneshevalier1640]

What if you cannot find your TCL Roku Smart TV remote all together and you download one from the app Store but it's not connected to your Wi-Fi and you can't find the IP address????

[@create1631]

I'll see what I can find. Maybe I'll do a video on setting up your phone as a remote. Thanks for watching.

[@TheBrosTV607]

My issue is that after I put in the Password for the wifi it gives me a RED X and I just cannot get it to connect

[@create1631]

I had a hard time connecting one of our TVs. I kept making mistakes typing in the correct password and another time the TV was just a little too far from the wireless source, so I got an extender and plugged it into the room with the TV. Once I had the extender connected to the router, the signal was stronger and the TV connected.

[@TheBrosTV607]

@@create1631 I actually had it in the same room and it would either read the internet and not connect or it wouldn’t read my internet at all. I even went as far as factory resetting it and that still didn’t even work.

[@ScottLawPhotography]

Hey Scott, I think I'm subscriber # 154. So why aren't you doing some photography vlog posts or "how to" processing etc.? As you have noticed, the How To videos get the most views. Another good topic is problems you.ve had, like your dipstick one. The one where I lost my drone has had > 56K views, and the follow up ones on how to not find your lost drone had < 10% as many. Funny what attracts us KZbin watchers. I was amazed when I posted one on installing a trailer hitch on my Jeep Cherokee and it got almost 17K views. My top one ever though was installing a solar panel on my 5th wheel travel trailer that hit over 1/4 million views. It's kind of fun, but people don't realize how much hard work it is. What video editing software are you using?

[@create1631]

I looked at some of your videos but didn't see your top views. I try to do a video every time I have to fix something or make something. I think I have about 15 videos I need to finish and get posted. I'm amazed at your number of views. I'll have to try some more things. You also have a lot of subscribers. It was good to see you online today.

[@create1631]

I forgot to mention I'm using the Openshot Video editor. It has some limitations and I need to look at finding a longer term solution that has better features.

[@ScottLawPhotography]

@@create1631 I use Adobe Premiere Elements. Unlike Premiere Pro it is a purchase instead of subscription. I think I paid $99 for the first version I bought, but I did upgrade once, which cost me another $60 or $70. To be honest it has a lot more features than what you are currently using, but if you are looking to get a little more "fancy" with your videos it might be a good solution. Keep those videos coming. P.S. i got almost all those subscribers from my video about the solar power, so very few of them are the least bit interested in what I've been doing since then.

[@l_notfoundd4630]

My Netflix an prime video app dosnt want to work it literally just shows the app really fast then it goes back to home. It dosnt say nothing about my wifi not working ,

[@create1631]

Sorry for the late reply. Have you tried unplugging your router for 30 seconds? That helps in lots of these situations. Thanks for watching.

[@dcarson3977]

Error 003 says can't update software

[@create1631]

Try unplugging it for 30 seconds and then try it again.

[@bruceelias7239]

did not work.

[@jerrystraight4916]

Clearing the Cache did not work at all on my TCL Roku TV. What now?

[@create1631]

The only other thing that worked for me was unplugging it for at least 30 seconds and then plugging it back in. Also make sure you have updated the software. Hope that helps.

[@jerrystraight4916]

@@create1631 I got it. Had to do it three times.

[@jerrystraight4916]

@@create1631 I got it finally I had to repeat the keys three times to delete the cache. I will remember this for the future

[@create1631]

@@jerrystraight4916 Glad to hear it finally worked. That's the nature of this technology. Sometimes it takes a few times to work. Thanks for watching!

[@jerrystraight4916]

@@create1631 I'm not going to stop watching your channel. Very Nice content.

[@youshouldjustknowit8583]

Thanks for tips, but it didn't help, what did help is I unplugged everything including the T.V. and when I powered everything back up, everything worked great. I know my 40" 2009 Sony Bravia flat screen T.V. had to have an update in 2011 to prevent it from malfunctioning with certain digital signal inputs like HDMI, I now believe it going to need to be unplugged to reset and work properly from time to time.

[@create1631]

Unplugging it and waiting 30 seconds works the same as rebooting. Glad you found something that works.

Scott what if the screen goes black ???

[@create1631]

This should also work for black screens. It has for many people. Let me know if it doesn't.

@@create1631 I will try again Scott. Even my neighbor came by and he is supposed to be tech guy and he could not get it. But I’m persistent I want to figure it out. It’s only 6 months Old 58 in ONN Roku tv. Appreciate you

[@dwaynemckinnis1598]

The voice don't match up with the sounds

[@create1631]

That can be frustrating. You may need to try unplugging it for 60 seconds and try it again.

[@petehiggins3582]

Hello. Sorry in advance for the long message - I've not had Amazon Prime video show in green - but I have a horrendous connection with just that channel. It's freezes SO bad, and then plays for a few minutes, then freezes for a few. Like I said, it's not green, it's just odd as I described. I reinstalled the channel to no avail. I thought maybe it was because I don't pay for all the services that channel provides ( for example, I can get "Roseanne" all 9 seasons ( don't judge LOL ) as part of being a Prime member, But not all shows and movies are free, so I thought maybe that's why my picture stinks. I dunno...I don't get it. The videos play wonderful when I stream through the Amazon home page on the laptop. Maybe I should mirror Amazon from laptop ( if I can ) or iPhone to the TV and see if I can get it in hi-def and STABLE.. Anyway - I'll try what you say but I have little hope. No other channel gives me grief. And all that money I spend on Amazon, you would think i'd get a good picture on my TV. LOL. BTW- Unrelated to Amazon - I don't know if you have local cable or satellite or even watch local TV ( I have Directv for my regular TV viewing and I've had it way before smart TV's came out - my local cable at the time 10 years ago was pixelating SO much I had just about had it so I decided to swap out cable for Directv and this way in New Jersey I can watch my Raiders in Oakland. and now Vegas ) - and when I come back from watching a movie, show, etc, on say Netflix or Hulu, and go to the home screen on Roku and tab over to the ( named by me ) Directv ( the satellite option channel with the dish icon )it always comes back to live TV but frozen in the middle of an ad. Like a Sonic ad, or something like that. Strange as heck. You can hear the channel behind the frozen advertisement for some Sonic or local law firm. I have to shut the tv off or hit the guide button and choose another station, and go right back Roku a WEIRD AS HE!! television ! At least the Sharp version is. tomorrow I will do the cache. It won't erase any preset channels or saved info like my wireless password and all that, will it ? Just cleans it up like Google Chrome or Firefox ? Save the book marks and history, just get rid of the backed up clutter ? Just want to make sure before going to a point og=h

[@create1631]

It didn't bother my preset channels so I think you're safe. Lots of weird things happening with streaming services. I hope clearing the cache works for you. You may also want to see if your modem has other speeds and try one of them. My modem has a couple of 2.4ghz and two 5ghz. For me, the 5ghz speed seldom works very well and I have to use the 2.4ghz. You may also have a problem with anything else like a home phone that is also on the 2.4ghz speed. The TV and phone may be causing each other problems. I know our phone is also 2.4ghz and if it rings it sometimes causes issues with the streaming. Hope that helps. Thanks for watching!

[@Iragealotishere]

My Spotify won't pop up on my home screen 🥺

[@mermaidsavannah125]

I can't get my youtube going I tried all tips.

[@mairadepaz475]

Roku

[@NEILZEE11]

I can’t even get to this screen 🤷‍♀️

[@roryjames8456]

ELIJAH JAMES

[@beaublack5135]

No way

[@create1631]

Way

[@arlivialee635]

Can barely hear you

[@create1631]

Not sure what the problem is. It sounds loud to me. Thanks for your comment.

[@twiceshy46able]

Didn't work grr

[@joycecrawford]

Does not work for me. At first I had volume. Now, no volume.

[@danielbigboy5676]

This stupid tv is his not working

[@MylesTech]

or dont buy TCL there tvs suck.

[@zetteamor]

Thanks it worked

[@create1631]

You're welcome!

[@dorothymckee1505]

Thanks. It worked

[@create1631]

Glad it helped