Crisis: British Airways 38 ATC Audio

[@StarTheAvgeek]

I am very sorry for this incorrect transcript guys Lads so.. after examining this piece of audio again, (quite slowed), Indeed once slowed it seems like Greg said "nature of problem" instead of "medical problem", as I stated The only thing is, he said it so fast that many of us couldn't depict it. Jeez, lay off on the aggressiveness and hate lads. I'll make a corrected version in a few months ..... perhaps on January 18 2024.

[@mikejreading]

I only saw this after I left a comment - hopefully it wasn't too agressive though. I now can't find it to delete it though, YT is displaying comments to me in a completely random order

[@StarTheAvgeek]

@@mikejreading Nah it's perfectly fine. I had a guy who called me a wannabee and stuff I don't prefer repeating because of my transcripting in this video because to be honest.. I never thought this video would go viral.

[@AnIdiotAboard_]

The whole transcript is transcribed in the god damn accident report. All you had to do was copy and paste it, like almost everyone else.

[@userscott]

@@AnIdiotAboard_ the challenge is, he copied the sound and transcription from another, far more popular video of this. By plagiarising the other persons work, he copied over that persons mistakes too.

[@hefoxed]

@@userscott Or had the same typo because it does sound like medical problem, even thou that doesn't make much sense in context. Both videos are transcribing the same recording so can mishear in the same way.

[@88marcel]

The controller is absolutely top notch, perfectly handled the situation, remained calm and advised everybody promptly (including the pilot because transmitting "evacuate" on frequency means it was not heard in the cabin - not that this situation would need an instruction to do so). Excellent job!

[@StarTheAvgeek]

Indeed he was excellent, thanks for watching!

[@simonchurch.]

I was about to say the same thing. Being that calm and clear during an emergency and preventing potential further issues. My hat goes of to those men and woman that do that highly stressful job ⭐️

[@planningto]

I heard that the captain broadcast on both ATC and to the cabin at the same time deliberately so that ATC was aware that the evacuation was happening. No idea whether this is true myself.

[@rych7852]

I heard this tape a few years ago and was amazed (and proud) of the job he did. I wonder if he ever got any official recognition for it?

[@Neil_BT]

100%, all the training and drills will never replace the adrenaline rush of a real emergency, and the controller displayed exactly the kind of professionalism anyone would hope to aspire to. All the right information, concisely (so others could speak too), and clearly, and informing others in the chain so they could get on with their job too. Top team work all round. I remember being at work when the news came through.

[@concise707]

Note the complete absence of: "Say again?", "What was that?", "I'm sorry I didn't get that..." "He's crashed?????" Approach, Director and London Centre all at the top of their game too..Kudos guys and gals👏

[@StarTheAvgeek]

Professional all-round.

[@randomwaffler]

the american (yank) atc would be full of that

[@C0lon0]

​@@randomwafflermost of misscommunication is due to interference on radio. Funny how this afect most the americans than anyone else.

[@ac583]

@@randomwaffler totally unnecessary. fuck you. the simple reality is that this incident was in full view of everybody involved.

[@ac583]

@@C0lon0 almost as if the usa had nearly as much air traffic as the rest of the world combined. oh wait, it does. wnkr.

[@Moose6340]

Some of the best ATC you will ever hear. That tower controller was obviously shaken as you can hear in his voice (who wouldn't be?) but his absolute professionalism and skill reigned in this situation. Listening to him juggle two planes (Qatari 011 and Speedbird 479), communicate with the ground units, AND pass info quickly and accurately to the approach controller...brilliant.

[@geoffreyhui830]

Lives saved by the Captain retracting flaps. Exceptional airmanship.

[@StarTheAvgeek]

Barely avoided the A1, and that last second flap decrease payed off for a less severe impact.

[@Squalls_69]

@@StarTheAvgeek Heathrow is nowhere near the A1 😉

[@StarTheAvgeek]

Wait actually? 😭

[@Squalls_69]

@@StarTheAvgeek Or the M1, its barely even within 1000ft of the M25. also, they're coming into land on 27L, the opposite end of the runway from the M25

[@StarTheAvgeek]

Ah now I see my mistake, I meant the M1.

[@JaidenJimenez86]

This is absolute perfection. Everything is so well organized, executed - there's no confusion, nobody is stepping over each other, all instructions are clear and precise, and all organized in double-quick time...

[@christiaantinga]

Respect!

[@TheGadgetbadger]

@JohnSmith-pw7ri I’m sorry are you broken. Next time you are in control of a 777 falling out the sky loaded full of people over a populated area I’ll see if you accidentally forgot the number 38 because you were so focused on unbelievably good decision making and piloting skill.

[@briggsquantum]

That audio should be used to demonstrate and teach proper voice procedure. Clear, succinct, fast, understandable, proper word choice - everything was totally professional. Very impressive work by all.

[@danielbroadbridge886]

Imagine if this had happened at JFK.

[@lours6993]

They could absolutely teach JFK ATC a thing or two about professionalism and attitude.

[@StarTheAvgeek]

I read a few comments and someone that was in an ATC academy commented stating that, they do indeed use this ATC audio in training to teach procedure.

[@rafarafina]

Unlike in the USA, no radio standard phraseology in the FAA syllabus, hence you hear some cowboy crap in the airways and at times is difficult to get what ATC comes up with if you’re not from there.

[@jetodessa5484]

The atc doesn't say medical problem is crashed, he says nature of of problem is crash

[@bmused55]

You can hear the adrenaline induced wobble in the tower controller's voice after he watches the aircraft crash land and starts the emergency procedures. But holds his cool and gets the job done. I hope he got a stiff drink and a pat on the back for that shift. Exceptional professionalism, from all involved.

[@StarTheAvgeek]

Professionalism at its finest.

[@MattDinnery]

Anyone who works emergency comms knows that feeling - it's the "oh shit, here we go" feeling - followed by a lot of memory items to run the process, rapid actioning to prevent your incident getting worse, reading your action card once it's waved under your nose, and then finally sitting back down and taking a drink of tea as everyone is on scene and you can wait for an update...

[@richardmartin8998]

@@MattDinnery you forgot the part where you start replaying events and trying to work out where your screwup caused the incident. That's always the worst part: the "Did I cause this when I (insert here)? Am I the guy to blame?" That part usually comes along in the part where you get a quiet moment.

[@CymruEmergencyResponder]

He also preempted the crash and hit the crash alarm before the aircraft was even on the ground.

[@andrewmyers9982]

I wonder if they train for this? I assume they must do

[@ashwilliams999]

One serious bunch of professionals there - all of them got on and did their job, no hesitation. Seriously impressive

[@SimonJMarton]

Thanks for posting this! It still gives me the shivers. I worked with Pete (Captain) on my first flight for BA mainline on a 777 to LAS in 2011. He told me about his book (Thirty Seconds to Impact) as we traversed Greenland en route to the USA. He's a friendly and well-mannered chap- the perfect pilot as he was named. I could have sat and chatted to him for another hour quite happily but my crew were already wondering were their senior was....The Reluctant Air Steward.

[@StarTheAvgeek]

Ah how wonderful of an experience that must've been. Is Pete still flying nowadays?

[@SimonJMarton]

@@StarTheAvgeek yes as far as I know still flying in the left hand seat on Triples for BA. That point of meeting/ working with him I chronicled in my first book, and funnily enough mentioned it in my second too!😁

[@daftvader4218]

Did he mention that NO pilot ACTUALLY FLEW THE PLANE...

[@daftvader4218]

Did he mention that NO pilot ACTUALLY FLEW THE PLANE...

[@prh47bridge]

@@daftvader4218 Probably not because that is not true.

[@monsieurchevrebois9811]

Exceptional. Some very high standards in both the tower and all aircraft, including the crew of the Heathrow Gliding Club's first event. I have been fortunate to visit the old tower and was amazed at how young the controllers were. The calmness was astonishing. Pilots do say that the UK has the best ATC in the world and I have to agree.

[@robs720]

i do hear that a lot too - that UK ATC is the best. Never knew why people said that until this video. wow.

[@carbonking53]

Clear communication with a sense of urgency but without panic.

[@cypher686]

Lhr ATC are just the absolute cream of the crop. Such a pleasure to listen to such professionals

[@iaexo]

@@cypher686 They really are. It's a shame the UK technically doesn't allow atc recordings but those who've flown in and out of the London terminal area agree they are some of the best, if not the best in the world. Always calm, efficient, professional and crystal clear instructions, both in content and delivery.

[@easyJet_captain]

Controller handled this situation like a boss. Remained calm and directing everything perfectly. Good Job

[@peteconrad2077]

Yep. Never mention the pilot who actually saved the lives. Always the controller.

[@auwz66]

For anyone interested "Speed Bird 95" is the simulator call sign. Amazing how the human brain works and shows the training is so good these days there was zero deviation straight by the numbers by the captain.

[@StarTheAvgeek]

Ah how interesting! I was wondering why "95" was said when the Mayday call occured.

[@TheTivec]

Actually curious what you mean with “simulator call sign” here. They’ve been referred to by callsign all way through why would they suddenly use another?

[@auwz66]

@@TheTivec The flights call sign was Speed Bird 38. So whenever the captain communicated with the tower you would use your call sign - in this case Speed Bird 38. However in the MAYDAY MAYDAY MAYDAY call he says NINE FIVE... which is wrong, you can hear in his voice the slight hesitation as he says it. He said 95 because its the generic call sign used in the simulator. So the pilot reverted to his training. It wasn't a problem, if anything it shows he is going through the steps of the process in the right order. ATC knew who he was and of course had a visual so it was not a problem. I wasn't trying to point out any errors the captain made - because he saved everyone on that day, but more just a little bit of trivia and some people might wonder why he said 95 and not 38. HTH.

[@TheTivec]

@@auwz66 I see, that makes sense. Reverting to training probably saved lives that day.

[@Tortex88]

I don't want to be 'that guy'.. And believe me I wish it were true, but it was actually the call sign of the previous flight he crewed on, not the training call sign.

[@johncurran-n5d]

I was BBC deployments editor that day and scrambled our newscopter… The pictures went live into the one o’clock news and round the world to our news partners and affiliates - thanks to the professionalism of ATC and the helicopter team.

[@StarTheAvgeek]

Ah thats interesting! I've seen the BBC coverage of the BA38 incident a few times.

[@alexandermills2330]

I don’t know much about ATC, but that sounded like some of the most professional comms I’ve ever heard

[@Joep1601]

My Dad was working at the old air traffic control tower the day this happened. He took me into his work (as it was a half term and i was 7 at the time) and I've got a photo of me on the balcony of the control tower with the aircraft being lifted by cranes in the background. Long story short im now about 2 weeks away from finishing my masters degree in aerospace engineering. I still look back at this incident as one of the main things that got me intrested in aviation as a kid and i still have the newspapers that my parents got about it.

[@royfearn4345]

My word, THAT was a busy ten minutes in Heathrow control. Everything was so calm and dignified (including the 777 crew that made the amazing dead-stick approach.) Very well done to all concerned!

[@Bobrogers99]

An airport as busy as Heathrow needs top-notch ATCs, and this one filled the bill. Crisp, clear, professionally done.

[@peteconrad2077]

I spent a day with the NATS trainers a good few years ago now. They said that the top candidates are marked for Heathrow. Interestingly he said they have to take new controllers who know no different, because once live worked elsewhere for any time the intensity of Heathrow is so alien you can never adapt. You have to start and make that all you know.

[@zappababe8577]

Nice to know that everyone survived. Nice to hear "Ta" instead of "Thank you" from the ATCs, I think they were a bit stressed, which is understandable.

[@David-lb4te]

First hull loss, and subsequent investigation identified a fuel/heating design fault. No crew error.

[@bmused55]

It was the fuel/oil heat exchanger I believe. Something to so with the channel rods sitting proud of the surface, allowing ice build up.

[@starpawsy]

@@bmused55 Yes. With the channel rods standing proud, the heat from the oil did not get to them, so they remained at below freezint point. THerefore, when there was a surge of freezing cold fuel going through the heat exchanger as he powered up the engines for landing, the fuel froze on the rods and thus blocked the heat exchanger completely. This starved the engine of fuel and it therefore couldnt power up.

[@michaelbujaki2462]

@@starpawsy Close. It was water in the fuel that froze. The jet fuel itself doesn't freeze above -70C, but there are small amounts of water in the fuel that freeze at 0C.

[@starpawsy]

@@michaelbujaki2462 Close enough for me LOL .

[@MandoMonge]

Never ceases to amaze me how the controller was able to transmit quick, to the point and understandable instructions on the landline to everybody. Hats off

[@Fomites]

Australian pilot here. I love British ATC (and Australian for that matter) especially when compared to the US where mumbling, excess verbal speed, slang and non-standard terminology seems to be almost the norm as well as intolerance to pilots whose first language is not English.

[@krashd]

I've noticed that, it's occasionally tricky for a non-American to pick up the nuances of a strong Brooklyn or Boston accent so why does the FAA (or who ever is in charge of US airports) think it is acceptable for pilots from Egypt or Singapore or wherever to have to put up with the extra workload of deciphering what passes for acceptable radio language over there. If anything it should be considered an embarrassment that ATC in non-English speaking nations often speak clearer English than a country where English is the main spoken language.

[@artrandy]

Ah yes, Kennedy Steve comes to mind. He would have lifted other pilot's spirits with a bit of self satisfied abuse, mainly at the expense of foreign aircrew, and communicated life or death instructions to the aircraft in NY slang, only suitable for ordering a pastrami sandwich or something when in a hurry. And his groupies on YT would love him for it........

[@twiff3rino28]

You forgot the attitudes and ego stroking.

[@peteconrad2077]

@@krashdit’s nothing to do with the accent. It’s the poor RT discipline that’s the problem with US controllers.

[@stu359]

This is so British too! The guys in ATC referring to each other as Sir, and saying ta at the end of the calls. Makes you proud to be British!

[@simonr-vp4if]

This kind of comment makes me cringe to be British.

[@peteconrad2077]

@@simonr-vp4ifwhatever

[@TheGreenManFJ]

@@simonr-vp4if Being British probably makes you cringe to be fair though

[@jetaerobatics]

Very professionally handled by the controller. Well done that man!

[@comet1062]

This is unbelievably professional work from the controllers. Makes me proud to be British.

[@simonr-vp4if]

Let's all play "misplaced British pride bingo"! Now we just need the phrase "stiff upper lip", an embarrassing reference to the war, and something about tea. 🤣

[@StarTheAvgeek]

I can't relate, not sure if I should be proud to be Canadian 😅

[@peteconrad2077]

@@simonr-vp4ifI can only assume you come from somewhere where you have nothing to be proud of.

[@vikki8699]

@@simonr-vp4if Don't forget to say, ta! 🤣

[@adrianwapcaplet8437]

Absolutely phenomenal job under pressure by the tower controller. Hope that was reviewed and shared as a shining example of how to respond in an emergency.

[@ScaledNotesMusic]

I've heard other UK controllers say that they use this as a demo of correct prodceedure in training. No better way to learn than hearing it done for real.

[@wearside04]

I met the captain of that flight on a Malaga trip a few years ago a real nice guy.if you get a chance to read his book it a excellent read himself and his family went through a hell of a lot

[@StarTheAvgeek]

That must've been quite the experience!

[@peteconrad2077]

Was he off on holiday?

[@peteconrad2077]

Pete doesn’t fly on Malaga flights.

[@wearside04]

He was living in Malaga at the time and travelling back for work

[@peteconrad2077]

@@wearside04 I don’t recall Pete moving to Malaga.

[@bjorn2625]

What a bunch of absolute professionals!

[@daniwalmsley611]

Very well done by the ATC, he gave clear concise instructions and didn't waste anytime, whilst the "tah" added no information it was a very clearway to mark the end of message and be polite/considerate

[@MaxPulse1]

That is what training is all about. As a Flight Service Officer in Australia for nearly 20 years, I had 3 Maydays (and several Pans) and each one felt like it was an automatic response. This is a brilliant display of how to do it correctly.

[@geoffroberts1126]

What course? (FSO 39, mostly Sydney and Leigh Creek)

[@MaxPulse1]

@@geoffroberts1126 FSO 36. I remember you Geoff. I left in 82 for ADTC, and then Darwin and Adelaide before taking the money and running.

[@geoffroberts1126]

@@MaxPulse1 Ok, I remember you now. Small world. I baled when they closed AALC at the height of the 'cost effective safety' thing. Went back to my home town and got back into electronics and later IT. Still doing both though I'm on the Age Pension myself now. And I agree about it being automatic almost, had a couple myself (one at LC) and didn't have to think about it til it was over. No such thing as too much training.

[@MaxPulse1]

@@geoffroberts1126 Once an FSO always, as they say. We have a 6 monthly reunion dinner in Adelaide attended by about 20 give or take. The stories are the same each time but just get better🤣🤣

[@geoffroberts1126]

@@MaxPulse1 Really? I'll have to try and make one, I'm in Port Pirie.

[@thomasdot7380]

Everytime this accident recording comes up again, I can only give biggest kuddos to this controller. Textbook example of how it should be done.

[@jason41a]

stellar performance by the ATC

[@The91Bravo]

Outstanding cons by this ATC operator. Lives were saved due to his amazing skill and professionalism.

[@finnleithomczyk5292]

Controller was absolutely phenomenal, to the point where I was contemplating if this was sped up or something because of the controller's sheer efficiency.

[@MattDinnery]

That's pretty much the speed you'd expect an incident controller to be operating at!

[@thomasm1964]

So, so different to US ATC in similar situations. Absolute minimum of chatter. Barely a wasted word between all of them. Excellent job.

[@liamweaver2944]

It's not. I don't know where the fuck you're getting this idea from.

[@thomasm1964]

@@liamweaver2944 Listening to an awful lot of US ATC chatter. And do you need to swear? Are you incapable of expressing your thoughts in a civil manner?

[@liamweaver2944]

@@thomasm1964 Like what? I've listened to the United 232 ATC transcripts and they are nothing like what you say they are. Also yeah. Getting kinda sick of this "Americans are dumb" rhetoric, so civility goes out the window.

[@diggold2018]

Its insane how quickly they were able to get things in order and communicated, especially with the insane amount of arrivals and departures at Heathrow

[@connorcon3386]

If you listen carefully at 0:28 seconds you can hear the ground proximity warning (Pull up) sounding off in the cockpit. Terrifying.

[@andrefearon2904]

Absolute professionalism at its finest!

[@StarTheAvgeek]

Indeed!

[@arihirsch5761]

It's incredible how amazing the ATC was, perfectly executed!

[@abdulmismail]

Fantastic RT by Tower. Controlling aircraft, emergency vehicles, inbound aircraft and approach.

[@donsland1610]

How nice to hear ATC manage a critical situation so professionally. Not a single "say again", "are you declaring and emergency?" "say fuel remaining and souls on board" and all the other crap that we hear in the USA.

[@CrazyPanda688]

The “souls on board” rubbish makes me cringe so hard when I hear that

[@BeansEnjoyer911]

wow i've listened to many of these. this is by far the best ATC i've heard so far

[@ianbriggs3388]

Makes you proud to hear such professionalism.

[@TheAngmarwitch]

That was an excellent response by the ground crews and ATC at one of the busiest airports in Europe, if not the world.

[@DannyB497]

Wow hats off to the pilot and ATC! Amazing job.

[@DrivingLessonsnet]

Wow, thanks for sharing this. 2 things stood out for me: 1) utter professionalism from all involved 2) just how quickly the flight went from a normal sounding approach to Mayday and crash! So little time to react and so few options left. Outstanding piece of audio.

[@vigi86]

That was intense. Thanks for the upload ❤

[@Tangeriine]

Hats off to the control... no messin about. Bravo sir.,👍

[@peteredan7352]

Most travellers don't realise that at all major airports the airport crash rescue service have their own tower where a firefighter will be monitoring all landings and take off like the ATC staff. It is likely that the fire crews were on their way out the door as the crash alarm was sounding. Controller did a great job, calm, clear and concise throughout.

[@speedonz]

They would be monitoring tower so would go on the Mayday call.

[@evanscm3]

Thirty Seconds to Impact is an excellent book about this event written by Peter Burkill the captain

[@StarTheAvgeek]

I've seen the book, its quite interesting and well written.

[@aerodaan]

I love the professional and efficient use of ATC in LHR.

[@Mis-fe9fc]

This controller is the pinnacle of Air Traffic Control. From coordinating with Approach over the phone, to clearing OPS/Fire vehicles onto the runway, to making sure the proceeding traffic goes around. I haven't seen anything better tbh.

[@gtpyyz]

Amazing video, thank you and thumbs up! love the comms.

[@StarTheAvgeek]

Thanks for your support mate!

[@SenorCrazylegs]

British controllers, particularly at Heathrow, are the best on the planet hands down.

[@TheFlaneur-up1ft]

I remember hearing this for the first time. I worked on a BBC documentary about this and a few other accidents. I and other crew were sat down in an office and the tape played. We all were so impressed with the clarity, professionalism and calm of all involved. I always wondered why this has never been used to teach other ATC from around the world as the pinnacle on how an ATC should react under pressure. Stop all this are you declaring an emergency, say again, slow ATC responses and repeats of questions. What we just heard is pure professionalism of every single person.

[@stevemorrisby6705]

Who says it is not used as an example to augment training? It may be used somewhere.

[@TheFlaneur-up1ft]

@@stevemorrisby6705 Think from what I and others listen to on KZbin from other ATC events, I doubt it’s being used do you? Or if it is they haven’t learned anything from it.

[@timlc]

I never tire of listening to this. The professionalism of the controller was first class. Would love to have known if shuttle 7 whiskey managed to switch ok

[@emiliosani9924]

And ATC must have done an excellent job afterwards as I landed just about one hour later coming from Seoul ICN (and had even avoided last step climb exactly because of fuel temperature), and had just a few more holdings more tha usual but didn't have to go to alternate

[@StarTheAvgeek]

Interesting.

[@LeylandFiveTen]

It gives immense confidence that when that once in a career incident occurs every single person involved steps up and deals with the problem with top drawer professionalism. BA and LHR at the absolute top of their game.

[@capnskiddies]

You absolutely cannot beat well trained, experienced staff. It is second to none. It's not cheap, but when you've an incident and everyone responds like this, it shows the value of the staff, the experience and the training.

[@Weak1987]

Damn... like 45 seconds from the crash and fire team is already reporting the situation on the field.

[@MrBeerlove]

the professionalism shown by everyone is super impressive

[@irnbrukidsm]

Pure professionalism by all involved

[@philippienaar2065]

Just perfection in handling a crisis. Well done ATC.

[@BloxyGamezAV]

It's really crazy how it all happened

[@scopex2749]

We were on night shift when this happened we were at the aircraft in about 5 minutes. Now we know what happened fuel froze inside the fuel preheaters. The power was pulled bak to make the apprach and small amounts of ice in the system werent a problem. Then as the pilot pushed the power up for the final all the ice rushed at the fuel preheaters cutting off fuel from both engines. He did extremely well to get it just over the boundary fence avoiding a major busy road. I was an RAF aircraft engineer, the 777 is a safe aircraft I wouldnt hesitate to fly in them again. The problem with the preheaters was modifed so it cant happen again.

[@peteconrad2077]

Sorry to be a pedant. The file didn’t freeze. Moisture in the fuel froze.

[@InForTheLonghaul]

Jeez that went so much faster than I'd ever imagined

[@JackB_Music]

Fire team response was rapid. Nice work

[@StarTheAvgeek]

Indeed it was.

[@cremebrulee4759]

Well done! Thank you for sharing this. It's interesting to hear how there voice changes in United States professional

[@peteconrad2077]

Sorry, what do you mean?

[@Haxenhans]

„Thirty seconds to impact“ - a very good read by the Captain of BA38

[@manneroo]

Wow! Thaks for uploading. So professional!

[@matthendricks9666]

Even years later you could see those trenches dug by those 2 engines in front of 27L.

[@joshboii9659]

Props to the atc for staying calm with something like this.

[@Waxer72ndVFW]

Truly impressive professionalism

[@EvilPumpkinPlays]

i like that the ATC had everything under control

[@Gouto-]

Fantastic Video and Great Work on Editing and Putting this Together, Well done!! :)

[@StarTheAvgeek]

Thank you very much!

[@nerd2814]

This guy is completely on the ball during this whole mess, at all times, and the emergency vehicle response was extremely swift. That's a textbook example of how to deal with an emergency as a controller, ladies and gentlemen.

[@GT-Chris]

That air traffic controller did an amazing job handling and managing that crisis.

[@MaxBeckett]

0:50 the subtitles should say “nature of problem” not “medical problem”. I believe this same error is made in another older video subtitling the accident on KZbin…

[@StarTheAvgeek]

Oh fr? Thats just what I've heard in many versions and what I kind of depicted.

[@PatrickBijvoet]

The captain wrote a book about this crash. I can repeat what others are saying, ATC is top! Update: The book is calles Thirty seconds to impact.

[@joshuawakefield2047]

“Go around I say go around acknowledge” awesome job 👌🏻

[@jackpayne5101]

This is the one where ice had built up in the fuel line so when the pilot wanted an increase in fuel he couldn't get it, the suspect had left the scene the problem was thankfully quickly remedied.

[@stevenrix7024]

I think there was an Air Crash Investigation episode on this. Increase in power dislodged some ice which caused a blockage…

[@StarTheAvgeek]

There was an Air Crash Investigstion episode on this incident. S10 E2 "The Heathrow Enigma"

[@teemuuusi-esko6280]

I just saw that episode of ACI. It took quite a while before they found out what happened. At least one Delta 777 had experienced the problem but got around it by reducing thrust for a moment, an option they had at >11000m that the crew on BA38 didn't have. 2:40

[@paulknightley]

Impressive handling…that’s what training is for…just one comment about the description…the M1 motorway doesn’t go near LHR…the road would be the A30 for 27L

[@StarTheAvgeek]

Oh thanks for the correction mate!

[@paulknightley]

@@StarTheAvgeek no probs!

[@TheFab905]

Perfect job by the ATC controller. In less than 1 second has managed the meeting point of the first responders.

[@JoeFoster]

What an amazing job that controller did given virtually zero time. Bravo

[@Minecraft-ue7ux]

It's amazing how quick they can just change runways!!

[@TomTremayne]

Worth pointing out, & Americans will be particularly interested, twice in these interactions you hear the word 'tar' said at the end of a transmissions. In the UK 'tar' is slang for thank you, said when time is of the essence or when a fuss isn't wanted to be made...

[@eddjordan2399]

the best of the best. amazing skill by all.

[@mikejreading]

Just in case you want to update the subtitles at 0:51 - he doesn't say "medical problem is crash" he says "nature of problem is crash" (He's reading from the CRASH card in the tower that says "Nature of problem __________"

[@lugash4]

We are so professional so organised.... comms to approach control and to emergency vehicles and to aircraft on approach

[@45cab]

Sorry for the incident,the atc and fire brigade were top notch

[@petop8290]

I was involved with the testing of the fuel off this aircraft. I now use it as part of training i do for fuel quality etc.

[@Neil-u4m]

Amazing work by all involved 👍

[@66Viscount]

Brilliant ATC

[@adrianatkins3128]

Yet again, no one has mentioned cabin crew. The people who quickly and efficiently evacuated the aircraft. Not just glorified waiters/waitresses as everyone always thinks. Primary duty is always safety

[@nothingtoseehere20123]

Pilots deserve the raise at that moment. landing an aircraft with passengers there with 2 engine failure is the the worst situation a pilot would ever experience

[@StarTheAvgeek]

I don't see cabin crew that way, maybe because I've had great interactions with cabin and flight crew in the past. it depends on person But yeah, cabin crew did do a sensational job at deplaining the aircraft.

[@peteconrad2077]

Both teams on board did an amazing job. 👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼 (From a former cabin crew member, now long haul captain)

[@TomCook1993]

Controller earned his keep that day well done

[@andyowens5494]

Great comms from controllers (and everyone else too). Comparable with the NY controller who was working the Sully one. MANY controllers, the world over, are excellent and keep us alive every day.

[@TisMeCraigT]

Wow that controller is amazing

[@StarTheAvgeek]

Indeed, he is!

[@Bob18818]

Amazing ATC brilliant job Coll as a cumumber

[@qyaqoob2633]

i remmeber this crash becaue i wa on the Qatari 011 flight behind it, it was terrifying because we didn't know what was going on and the captain said nothing until we landed in Gatwixk over an hour later.