CRUISE NEWS - CRUISE CANCELLED BECAUSE THEY SOLD YOUR CABIN

[@pickypants9696]

Frankly I don't think any cruise line should be able to cancel a pre-purchased cabin in order to sell it to someone else for more money! Just unethical!

[@harlanabraham7772]

That is very unethical.

[@paulready8897]

From Don’s posts I can tell that Princess is a very poorly run company and their corporate management is not ethical at all. They simply do not care about their customers at all.

[@Reed-2big]

I just had it happen in a hotel that was confirmed!

[@harlanabraham7772]

@@paulready8897 In my experiences with Princess Cruise Line they have been pretty good about most things.

[@judydale9661]

Not good, Princess. !!!

[@tubtimhosking3696]

Thank you Don for being our eyes, ears and speak for us. I am agree with you.

[@deniselawrie3570]

That's absolutely horrible!!! Cruise lines should not be allowed to cancel your cruise under those circumstances. Shame on Princess... and the so called credit... it's a slap in the face.

[@samanthaaskey]

I have loved my cruises with Princess but now I wonder what has happened to their ethics….shameful..

[@piratepiffvideo]

I was already incensed at the idea of only being offered a $50 onboard credit but I gasped so hard when you clarified it wasn’t even per person but per state room!?

[@quailhunter9343]

It was simply gasp worthy👻

[@delaineymacphearson6850]

Wow! Had I planned that as a once in a life cruise I would have been so mad and hurt that that company had no regard for my plans.

[@lindaparker1823]

So shameful of Princess. These cruise lines keep getting away with cheating their customers

[@lindadawson5277]

Thank you Don for being Don and having an open mind about your favorite cruise line when they are wrong.

[@cherylkavanagh3387]

This is enough to make me never book with Princess.

[@robertpendzick9250]

It shows that what Princess told us when we had multiple problems onboard an Alaskan cruise prior to Covid still holds true, simplified, "THERE ARE A LOT OF CRUISERS OUT THERE WE DON"T NEED YOU!"

[@arribaficationwineho32]

And we have our choice of cruise lines and luckily have options

[@sandrawilkinson2557]

I think I would be changing cruise lines and letting them know that I am changing because of it.

[@joandobrijevic7572]

This is disgusting. I am a Princess Elite member but have not been back with them since Covid. I have heard so many negative things over the past few years about how cruise lines are now treating their loyal customers, not to mention all the cutbacks along with ever increasing fares. Just unacceptable what Princess is doing and shame on the company/group who convinced Princess to allow them to charter the whole ship, undoubtedly for a huge financial incentive, knowing it would mean bumping off other customers. Such a group should have contacted Princess years in advance to schedule such a long cruise before Princess started opening up reservations to its customers. Shame on Princess for the pathetic “compensation” being offered to the bumped passengers. It’s all about corporate greed and the lack of consideration for their loyal customer base.

[@jimmylee4494]

Princess cancelled a lot of benefit for Elite members. No free WiFi anymore. No free room service. Ni more upgrade. At one cruise in April, I have counted over 30 balcony was empty and as a member with over 509 days, I got zip! The only benefit I can use is the free laundry. I am not going back until they chane the policy. I have 300 days on Royal Caribbean and I have free drinks and WiFi. I will cruise with them more often.

[@joandobrijevic7572]

@@jimmylee4494 I have not cruised with Princess since I did a 38 day voyage in the fall of 2019....and then Covid hit. I had no idea so many of the "elite perks" had been cancelled. This is pathetic of Princess - they are getting so cheap with everything [except their fares!]. Nickel and diming for everything now. They don't appreciate loyal customers any more from what you have stated. Also they appear to be one of the few cruise lines that do NOT offer solo traveler cabins - it's time they go caught up with current day trends! There are lots of solo travelers in the world today but instead we have to pay almost double the fare! I too will be trying other lines [I have cruised most of the other lines but stuck with Princess due to their loyalty perks which evidently exist no longer]. I decided to try river cruising and although quite costly, I enjoyed my first one last December for the Christmas Markets and have booked a 2-week Viking one this November. I still miss ocean cruising but until these mega ocean cruise lines get their act together and treat loyal customers as they should be treated, I won't be booking for a while.

[@petermckinnon7102]

That’s disgusting.

[@gregdrivesdriver5104]

You always hope that companies will shock their customers by going above and beyond. Just think of the positive press. In this case, since they blew it, it's time for the customers from that cruise to file a class action lawsuit. HUGE amount of money!

[@delaineymacphearson6850]

Definitely

[@horsewithnoname12345]

Lawsuit for what? It’s in the contract that they’re allowed to cancel any sailing for any reason.

[@tpkyterooluebeck9224]

@@horsewithnoname12345 Except that even a Judge would throw the book at the cruise lines because if they did this every single time, then there won't be anyone ever cruising except the wealthier. Its called discrimination.

[@horsewithnoname12345]

@@tpkyterooluebeck9224 it is not. But I love the stretch.

[@judymorris8749]

This is wrong on so many levels.

[@louielyon3235]

I agree 100 percent with you. If this happened to me I would never return to Princess Cruise line.

[@horsewithnoname12345]

Other cruise lines do the same. It could happen to you on a different cruise line also.

[@lesharona48]

I am with you on this one Don. I love Princess too, but this just isn't right. They need to throw a few more bones!

[@ladyj9474]

wow, that is really bad, Princess should be ashamed. Thanks for calling them out Don.

[@dianemorrow9392]

CLASS ACTION LAWSUIT. get your buddies and friends together and sue for “breach of contract” with them. More people should do this when their planned vacation is cancelled without cause.

[@BobTheTruth]

Perhaps should read the contract first: "Carrier may, for any reason, without prior notice, cancel the cruise"

[@susancook1448]

One-sided contract for sure!

[@horsewithnoname12345]

Did you read the contract?

[@ryanm4013]

What part of the contract was breached??? You either don’t know how to read or have no idea what the fine print says. Which is it?? An ability or a comprehension problem? 😂😂

[@arribaficationwineho32]

@@BobTheTruthso cruisers should have the same cancellation benefits! Right?

[@patriciazag9443]

I agree Don. That is pretty crappy on Princess' part. They did that to us once, except it was a $15 OBC they offered. We went with HAL instead.

[@elouise5593]

Only $15???!!! Cheap bastards!

[@live2skide1]

Oh I agree with you Don. WRONG way to treat customers who have booked. Makes me not want to pay off ANY cruise early

[@yc3613]

Exactly why we stopped sailing Princess almost 30 years ago. The compensation offered was what anyone could get just reading one of their ads. Never again, there are many other choices.

[@berbabrinkley2206]

I think this is absolutely unthinkable! I cannot imagine the planning and advance that one makes for a long 19 day cruise to Japan and then being told that it’s canceled. This is horrific and I don’t think I would ever sail on Princess cruise again.

[@gisellemeneses7270]

I completely agree! Thanks Don for your honest feedback towards Princess. They need to do more to make it up to passengers!

[@stevejohnson810]

That stinks......If they did that to me I,d definitely be approaching the management....Absolutely disgusting...

[@isobelengel170]

On Feb 1, 2022, Princess cancelled our cruises B2B on April 28, 2022. Then Aug 4th, 2022, cruise got "postponed" to same date in 2023 ... fare would be the same, no OBC offered. So at least for May 2024, they have 10 months notice, in my first case it was 3 months!!! Just as well I had EZ Air.

[@lynnleipold2617]

In the last year I’ve been hearing more and more glitchy things about Princess. My first cruise was on Princess to Alaska. It was wonderful! Since then, we’ve gone mostly on Viking and Oceania and loved them. I have been brave recently and booked an eastern med. trip with Holland America for Oct. because I liked their itinerary best. But the more I hear about Princess the less likely I am to book with them.

[@Lilaceyes231]

You’re absolutely right! It’s outrageous 😡

[@mikeshaw4610]

Agree, they need to give at least 50% additional. If that. Eans they can resell the cruise so be it.

[@LetsGoTravelTips]

Thank you for always taking us with you. Sending you both hugs.

[@sportsMike87]

Yeah that really sucks. At the very least I guess they gave advanced notice

[@sandygivens4748]

My only issue here is that a $50 credit is a spit in the ocean to them. should’ve been better compensation for those already booked.

[@carolynnowak3823]

Not nice Princess!

[@travelcrazyguy9082]

Way to go Princess!!! That's some fine customer service.

[@TheCosmicgal]

You are totally right. It happened to us too last summer and it was very disappointing.

[@joannecrynock3208]

That happened to us on NCL. Our Alaskan cruise out of Vancouver was sold out to a group. They gave us 50% our Alaskan cruise if we sailed in 2023. Sounded good but it was 50% off the second passenger that was 70% off already. It actually cost us more to go because we were a last minute booking.

[@lindakruger1784]

Totally agree with everything you said! Shame on all the cruiselines that do this!

[@terrilythe1208]

Shame on Princess!

[@kathyoliva6966]

I agree with you Don! ❤

[@Juschillin2024]

Agreed!

[@6360carolyn]

I would be livid if this happened to me. What a mean thing to do. Princess needs to step up to the plate treat their guests as valued customers.

[@tonyvaninetti3429]

We recently sailed in Alaska on the Ruby Princess. It was full. Crowds and lines all the time, everywhere. Not a fun experience. We will avoid the larger Princess ships.

[@billyknock5011]

That is very poor goodwill for loyal customers. If I had been booked in that, I would never consider using Princess in the future. Shame on Princess.

[@elouise5593]

Any cruiseline that accepts charters shouldn't let the charters book a ship sooner than a year in advance! To do otherwise and bump the regular cruisers is horrible!

[@ajett5081]

This just tells you what they think of their customers. Tell the Company to take a long hike on a short pier.

[@rachellewashington4274]

I had th exact thing happen to me this month. I paid for a condo in the mountains. I had family coming from out of town to enjoy this weekend trip. They canceled our paid in full condo and re booked it at a hight rate. It sucks.

[@donnahelpin9770]

Totally agree with you Don! I too too prefer to be on Princess for my cruises. However, that's an insult to any passenger who was supposedly going on that cruise.

[@drewkovach9951]

I agree with Don.

[@yaowsers77]

That's ridiculous. I'm disgusted with their greed.

[@timothycollins3829]

I had this happen on Celebrity 4 or 5 years ago when a cruise was canceled due to a charter. I think it happens more often than we suspect. I can't recall what they offered as compensation, but it was better than 50 obc per cabin. For us, biggest complaint was we had a great hump cabin booked because we had booked early. Because the cancelation happened relatively close to the cruise, we were not able to get anywhere near the same quality cabin. And that was in the Caribbean where we did have multiple options available. I agree with the rant, but truth is, I don't think there is a cruise line out there that wouldn't make the same decision as Princess. If they get an offer to do a full boat charter, the only way they wouldn't take it is if they have already fully booked the trip.

[@pb1963]

Carnival Corporation & PLC, parent of Princess Cruises, is really hurting financially. The financial picture is truly ruling their business decisions. The question is will decisions like this have a significant negative affect with their loyal cruisers in the long run. There are lots of cruise line choices out there.

[@airbus3210martin]

Get’em Don!!!! Pretty sorry!!! Terry

[@markdasilva247]

I agree with you Don. Princess should be offering more and feel very bad treating paying customers that way.

[@DJ99777]

I just got off the Diamond Princess in Yokohama and let me tell you some of the older staff on that ship need to go into dry dock.

[@karenrobinsononline3914]

Thanks for calling it out Don - keep doing what you're doing!

[@bdwoloshen5364]

I do it believe this, there has to be another truth to this !

[@jillmiller9212]

Their offer of $50 per cabin is insulting.

[@normantkachenko9994]

Thanks Don for letting us know how Princess is handling there issues. Maybe its time to stop cruising princess.

[@susanr1306]

Travel agents must be livid too. Imagine the double work. Plus some guests like nurses have to pick vacation time a year ahead and can't change vacation days.

[@cruisegirl60]

Bad PR can be very expensive. I would think Princess would know this.

[@theresagarcia4892]

Wow, shame, shame on princess! I hope social media blows them up until they finally get some sense and realize they are treating their customers like crap! And make it right!

[@russellbenton2987]

Yeah not good enough . Makes you question booking with Princess a long way in advance , especially if you have to organise flights .

[@joanjohnston7639]

I would have to say, 'no cruising with Princess cruise lines'. Lets hope the clients discontinue going with Princess Cruises....

[@michaeltoma1023]

That obc doesn't even get you dinner at Sabatinis... ugh!

[@larryfinkel4102]

I love Princess and cruise it all the time. But in this case you are absolutely right

[@charlesbedford3541]

As the old adage says "Money talks, bull...t walks".😢

[@gmcwalker7821]

A Princess Hawaii cruise I was on last year had to miss Hilo and head back to LA a day early because of a major winter storm. I'm talking big waves. We were offered an onboard credit of $100 per stateroom and a full refund of excursions.

[@lynnrussell8301]

This is unconscionable! We’ve been cruising for many years and never heard of this type of problem till this year. I love Princess but am now Leary of booking a cruise on them. I understand that legally they can do this but ethically it’s just wrong.

[@LaShineSun]

I agree what a let down by Princess.

[@Wellch]

Used to be The Love Boat.

[@SteinSaundra]

We once were within a few months of going on a cruise and some Chinese company bought the entire cruise out and they kicked us off even though we had paid for it already. They offered us the cruise a week or two later, but due to 4 people planning the certain week off, we could not rearrange our vacation to a different week. We were so mad. My husband said he would never book something with that cruise line again. After two years, he cooled down and we did that cruise, but some things had changed and didn’t stay as long in one port as the prior trip.

[@amandagreen4332]

Hotels will cancel pre-booked/pre-paid rooms if a major event comes up. Max profit always seems to take precedent.

[@showguyer]

Agreed. 50 bucks is an insult

[@williamrein3586]

NCL did the same thing to us for March of 2025. South Pacific b2b on the Spirit. Cancelled due to be being chartered by some organization.

[@harlanabraham7772]

Yes, such a trip one could spend a lot of time in the casino. Also, go to the gym before breakfast. I get a larger onboard credit because I am a veteran. And that's on a seven day cruise. I can't believe that Princess Cruise Line is doing this. A cruise line should not sell a stateroom that is already booked. I wonder if Princess Cruise Line will suffer a falloff because passengers may not want to book with them. Already subscribed and hit the like button.

[@debbierauska7010]

Hi Don, we’re doing my bucket list cruise ,coming up in September 23 ! 27 days from Vancouver to Sidney Australia! We booked July 2022, hoping they would not cancel the cruise! As you said, it takes a lot of planning,expense ,and arrangements to make this dream come true! So far ,only a few rescheduling,flights,and 2 canceled ports ! I hope there will be no more rescheduling,but as long as we make it to Sidney,Australia I’m a happy ! Hope to meet you one day on a cruise!

[@kayeb2141]

Sydney, not Sidney.

[@kendram2664]

Don, thanks for letting us know what Princess has done. I am "black card" with Princess and this would make me not want to cruise with them again. Just shameful!

[@rickjunior6478]

I think Princess just lost their crown.

[@marymonteith3780]

Definitely dropped the ball!!!😮

[@okpeace4687]

That happened to me once a long time ago

[@nairbvel]

Holy cow, I just remembered something (of course just *after* hitting "Comment").... I was watching TV with my mother yesterday and a commercial came on for Princess Cruises. She said that sounded like fun but she also still has less-than-fond memories of the family's trip from South America to NY many years ago and wasn't sure she'd enjoy being on an ocean-going ship again. I responded by pointing out that if you could read the fine print on the screen fast enough, you'd realize that the wonderful prices being advertised were only the beginning, and there would be many other fees and costs to inflate the price. Her response was that the cruise line would probably do anything they could to increase their profit at customers' expense.... Looks like someone at the home office heard her and figured it was good advice... But yeah, same cruise line.

[@rogersargent7232]

Don, I agree with you. $50 is nothing especially if someone payed with their credit card. This wouldn't even cover one month of interest.

[@chainsawguy]

One of your favorite affiliated cruise line, Holland did something similar. We booked a HAL Caribbean cruise on the Rotterdam. They cancelled and automatically booked us on the Statendam in a horrible room, the door opened into the stairs/ elevator foyer. We declined. Then 2 weeks later they emailed us....the Rotterdam was back on would we like to rebook....a same class room..,If available!!!!!

[@hazelmckay5510]

In the UK this kind of thing is called Gazumping even if you have paid the deposit. You can still be out priced. Welcome to life.

[@lborg960]

I had that happened to me and my wife with NCL Norwegian Breakaway for 28 April - 5 May 2024. We had booked and confirmed this cruise with 3 shore excursions. The company chartered their cruise linear for those dates. Everything got cancelled and reimbursed. I got the e-mail on 31 July and on 1 Aug, I found another cruise with MSC for 12-19 April 2024. NCL gave us a 10% discount if we booked another cruise with them.

[@nathanhollis7584]

Fully chartered cruises are very common place. If a cruise ship is not at least 30% sold 6-7 months before sailing date, there’s a chance that it can be chartered. I take them all the time for specific type music cruises such as rock, country, and jazz. A regularly scheduled cruise ship is bought out by the company sponsoring the cruise who buys every bed on the ship, which runs into the multi millions of dollars. They then set their own price for the accommodations to recoup their money and make a profit. The cruise company then notifies the passengers who had pre-booked the ship that their cruise is canceled and offers them significant compensation. That’s the normal way it works. Too bad you had to deal with the cheapskates.

[@peterasacker5948]

I hope that group books often, I feel those who had booked and then were kicked to the curb will look elsewhere for their future cruises....there are plenty of cruise lines to pick from.. Shame on Princess

[@carolstevens3731]

NCL did that to a cruise i had booked with them

[@paulgreen6942]

so much for loyalty to your customers, it's out and out corporate greed.

[@yana1955]

I went Elite on my last Princess cruise but I am rapidly souring on them. And I suspect they don't care that other Princess loyalists are beginning to feel that way.

[@AlysonLancaster]

This should not be allowed to happen. I was about to book up for a Mediterranean cruise next year but don't want to risk being cancelled, coming from NZ we would be spending quite a lot before and after, just don't want to risk it, hopefully others will feel the same and book with one of the other lines, there are plenty to choose from

[@emmellcee]

Couldn’t agree with you more

[@scotttravels517]

I’m doing a transpacific to Japan 16 days this is hard rare and fights hard to find maybe 12 to 14 per year and some go to Alaska and North Pacific to Japan others cross to Hawaii to Tahiti do yes expense and rare

[@Reed-2big]

For how far out they are booking cruises a charter would always displace passengers. But when the sailing isn’t something that repeats much, if at all, it’s harder just to move to another day, but that should be at least an option.

[@kekikeki_]

Celebrity cancelled my Japan cruise in Oct 2023 because it’s triple booked. I booked my independent air and hotel already as I was notified 5 months in advance. Just got a shift and lift in 2024 and minimal compensation on air. Japan cruise price went up significantly as Japan was opening up. They probably cancelled the cheaper prices for the cabin when the “Revenue” team was deciding who to cancel. As least the customer service told me each decision was handled by the “revenue” team, despite we were loyal customers (elite) on celebrity.

[@didididi4613]

That's called breach of contract, in my book.

[@26Monkeys]

I would be furious….. 😮😮😮

[@bethrobichaud1464]

That is very disappointing to hear that this was from Princess. With all the negative changes it makes me hesitant to book with them again.

[@Keep-on-ok]

Airlines do this too. Just expect it and you won’t be so disappointed. There are no guarantees.

[@valeriehughes7221]

Don I agree with you

[@joeln6861]

Just off Norwegian Jewel where they took one of my connecting balcony cabins and sold it to someone else. They didn't admit it. They claimed they changed the category to a 1 person and crib room (doesn't make any sense). In the end I took a room across from my other balcony room, so I got to see the 2 person husband and wife that were in that room for the cruise, so not only did NCL take my room, they lied about it too. The only good news is I saved over $3000 by taking the inside room across the hall (and used the balcony of the other members of my family). Oh, and they offered me no compensation at all, and I had booked the cabin for over a year before they took it from me.

[@jackredmond6023]

I’m a Princess fan as well. And I’m very disappointed with them as well for this decision. Hopefully they will do better going forward or people will start jumping ship.

[@sarahphillips295]

Wow did Princess drop the ball on this one. A $50 onboard credit per stateroom when they inconvenience people who gave them thousands like this is insane. People might already have flights and hotels booked. Which like you said aren’t cheap at all. If they keep doing this word is going to get out and it won’t end well for them.