Customer came to pickup after 1 year. We sold his device. How to deal with the situation

[@bvezilic]

Customer was right. You should take care on iPad mini 1, feed it and water it for a year and it would grow to iPad mini 3. Its your fault and negligence.

[@NorthridgeFix]

It did grow into ipad mini 2. Maybe if he waited another year, it would've turned into mini 3.

[@ИльяУшаков-о7о]

@@NorthridgeFix, you could tell him that on the full moon leprechaun will get him his iPad mini 3 from the unicorn ass...

[@turnerd20]

@@NorthridgeFix r/choosiebeggers lol

[@yochillll2672]

NorthridgeFix if you wait 10 years it grows to a iPad Pro max XR

[@nocompulsioninlove2148]

Watching on ipad mini 1.

[@lukehahaha]

Wait... This isn't Louis 🤔

[@youtubeviewer5198]

wheres the iphone?

[@davidplowie4670]

Lol that was my thought! Is this Russian (assumed, no offence intended) Louis!?

[@adammclainjr9275]

@@davidplowie4670 basically lol

[@robertbunyatov787]

I don't think he's Russian. Great channel.

[@boulder89984]

elldeeone-Something tells me Louis would have been brutal. LOL

[@kickpublishing]

Start charging a stocking fee of $20 a week after 2 months. Wont be long before you own it.

[@sorryociffer]

Lol....my dad's lawn and garden dealership charged $25 PER DAY.

[@DarkZerol]

Way too much hassle not to mention the customer will then accuse you of holding their item hostage and robbing them blind. Most businesses would have a 7-14 days policy, if you don't come pickup the goods then any payment or exchange of goods from the customer is considered void. Simply put having inventory and logistics isn't cheap, it's very costly and time consuming to maintain them thus why stores would rather prefer you come and take away any of your stuff ASAP rather than keeping them with the business for any period of time.

[@blackwing88cyper51]

you would need to inform the customer of this charge as you cant charge a person for something they did not agree to or was not informed of verbally

[@blackwing88cyper51]

@@EnderCrypt you need to do it vocally as it's not a formal signing of a contract, it's a i hand you money you preform service it's a exchange of money for a service they are not signing a contract as their is not any repair service store i go in to that makes me sit thought and read a 20 page contract and sign it before i can get my item repaired

[@blackwing88cyper51]

@@rifter0x0000 the person did not sign anything they gave money for a service so legally speaking they are at no such kind of mercy and of person got rid of their item they would be than legally libal for covering the cost of that item + the vaule of any data held on it and any SD cards + damages for things like emotional distress

[@daveb6239]

Your description of that terrible "customer" is exactly the reason I do not do business in a brick and mortar store anymore. I have made the mistake of being nice to people who simply will try to take advantage of you or rob you, (or worse) at any opportunity. I admire your professionalism.

[@John-gr5tx]

Such is a capitalist society.

[@LuisitoPR69]

Honestly I didn't expect the story to continue, you gave him something and even better than what he had and then he came asking for more what a guy.

[@whoisme678]

Customers are usually handed a receipt for their goods being repaired. Rules are included for them to read. They sign the document and wait for repair. Simple.

[@qtrhrse7]

Exactly...just put on the receipt items left after x days will be considered abandoned. Its not rocket science.

[@Zluken]

@@jebathga That's interesting, I'm just curious about the profit end. I understand it's a way for companies to be able to recoup repair losses for a no show customer. Are you able to claim storage fees? As non profit? As in this example he held it for a year.

[@Zluken]

@@jebathga huh, thanks anyway 🙂. You learn something new everyday.

[@MrDecember91]

@@jebathga The state laws are arbitrary

[@Telendil]

Jep everytime there is a Video About customers being "rude" or "unreasonable" it could have been prevented with a simple form like that so actually he`s at fault here. Also you can`t fucking sale other peoples stuff without their consent thats a crime. He was supposed to trhow it away when the customer doesn`t pick it up. And his example of costco isn`t helping him because do you guys think they sell the photos you don`t pick up or do they Maybe trow them away?

[@tommyboy1986]

I owned cellphone repair shop years ago, customers in that biz are crazy.

[@boredbrian7268]

Hey Robles quick weird question any tips on what to learn or how to learn to start making repairs ?

[@boredbrian7268]

Hey Robles quick weird question any tips on what to learn or how to learn to start making repairs ?

[@menadabdarazak1762]

@@boredbrian7268 i own a repaire shop so i flash phones and repair them

[@menadabdarazak1762]

@@boredbrian7268 so pick one hardware or software

[@boredbrian7268]

menad abdarazak id like to do hardware purely because I’m not very software savvy like I’ve done some computer programming in uni but not alot

[@reeread]

I owned a computer repair shop for 10 years. Customers always signed a repair contract and everything is video recorded with audio. All policies were always placed in writing in large letters on wall posters. Customers would come back 2 years later for items. They would tell me that their girl friend dropped it off so my contract was invalid. They would bring repaired items back one year later with a different problem and tell me the the warranty should cover it because they took it home and never turned it on or used it for one year. I would turn on the computer and show them their active browser cache and recent files they had created and smile :-)

[@mobilerepair4885]

U from?

[@gamersforlife3440]

@@mobilerepair4885 usa canada eu asia etc

[@imark7777777]

Show the recent web browser cache... Read between the lines anybody? Edit what was it??? was it P... Pictures of P....

[@gamersforlife3440]

@@imark7777777 Nah

[@ArnoldRandom]

Thanks for the info

[@haikopaiko]

The nicest customer care 👍

[@pacmunchiez2828]

I love these stories. I had a client show up after 2 years out of nowhere to collect a device. Luckily, we still had it sitting out the back. Turns out, he had dropped his PC off, and soon after, was forcibly detained at a mental healthcare facility. (he honestly wasn't expecting us to still have it)

[@John-gr5tx]

He was mad, understandable.

[@carnage50x]

I once had one of my airsoft pistols repaired at a local shop (it was a legit 1911 replica green gass with blow back). I ended up forgetting about it and moved across the state. A year later some little kid called me asking me if he could buy my "repaired" airsoft piston at that shop. At first I was confused because I 100% forgot about the whole thing. Then I remembered and just told him to keep it or what ever that shop wanted to do with it. It wasn't worth driving back and I've obviously abandoned it. As well as I'm no longer in the airsoft game and I have no use for that pistol. I lost $300 because of my own forgetfulness. It was my own fault and honestly for that shop to still hold it for whole year is astonishing.

[@shellz5567]

atleast you made somebody's day

[@princeplotena]

Gave me a good laugh! Lol

[@Trout-Anator]

Ty for sharing story

[@TheShivABC]

Hey that's awesome, you know that kid was happy lol

[@ericaltenburg]

KWA 1911?

[@costascostas1760]

What i learned from this: Keep records of everything Communicate clearly and precisely People might try to take advantage of us but we can still keep a professional stance and try and help them by default

[@lawrencegithui9543]

True

[@v1Broadcaster]

the issue is the event of no communication

[@costascostas1760]

@mikeisu yeap, and yet many still fail (I sometimes forget to explain clearly what I will be doing for a client). Also, trying to be professional when someone is taking advantage of us is challenging :). This video is a good reminder so I don't get complacent as I haven't had any big problems yet.

[@cappuccino-1721]

I work for computer repair shop, for customers than don’t answer the phone after after I leave 2 voicemails I send them a text and email. Than I text them again after a few days... I call them once more and email them again. I keep in touch with them once a week until it gets closer to their cut off point, by than I send a final text message and email warning if they don’t pick up by such and such date the device becomes our property... usually it doesn’t get that far but It’s happened more times than it should... I had a guy call me 2 years later demanding a credit for their next repair because they didn’t pickup their device in time... I told them “I’m sorry I can’t do that for you but if you have a complaint please contact the manager”. They hung up on me.

[@NGMonocrom]

That loser customer was in jail during that time. So ridiculously obvious.

[@DeosPraetorian]

Ok

[@loganthesaint]

How does being in jail make you a loser?

[@GrifFungin]

Travis Bohanan Well, typically “winners” don’t find themselves locked up in county jail, so calling a person who is residing in jail a “loser” is not a huge assumption to make. I realize that many people have been to jail and then gone on to become super successful, but at the time they were in jail, “loser” was probably a fitting label for them to be wearing.

[@gstat6036]

Griff You may not be a bigot, but that paragraph defending bigotry makes you sound like one.

[@DieselRamcharger]

@@loganthesaint he lost his court case, for beginners. Smart men don't get caught, making him a loser twice. Should i continue?

[@dfpguitar]

his enthusiasm about getting the iPad mini 2, proved that his whole story about court documents was BS.

[@madfinntech]

Indeed. Especially he realized he should start asking for mini 3.

[@Zzucc]

I left my laptop at a place for some months because I was busy with work. I called him after all that time and he still had the computer so after the repair I gave him a good tip. I know it was taking up space in his place and if he sold it after all that time I would have completely understood.

[@HappyHermitt]

Great on them. Thats rare.

[@jamesgorman5871]

I applaud you for the way you handled it. The customer was just greedy and trying to take advantage of your generosity.

[@ericscaillet2232]

He stopped being a customer at that time and became a user;have had friends like that....loose him quick.

[@GW2_Live]

If you told every customer they had 2 moths to pick up their device they would all push it. It's a safe assumption to make that most people want their device back as soon as possible.

[@limitlessart6817]

If you give people a limit they usually want to push it

[@adamtajhassam9188]

@@limitlessart6817 Should be very clear ie policy. Simple. Some customers demand a return they dont get it yet they still come because the service and product is good.

[@mrn234]

Some people are just weird. We have downstairs 2 shop and one of them takes all packages when the people are not home. And we had one Lady in the house her stuff would sit there sometimes for MONTH and then she moved out and didnt even pick up the last one she still had there.

[@sunilkhajuria9018]

We the technicians are not the pawn shop owners to keep the customers items for long time so it's good to sell them I totally understand your situation

[@Arnold.S]

I fucking love this, this is the kind of guy that you take as it comes. Very honest man and good hearted.

[@DuffMcDraw]

I’d have a beer with this guy any day of the week.

[@peekpt]

Keep for one year and charge for storage, after one year the value of repair+storage is not worth it and the customers gives up

[@PLF...]

Also the device becomes unsellable. Not a good solution.

[@Cheepchipsable]

@@vnkt_yt AFAIK Ipads need to be "released" from Apple accounts before they can be transferred. Not sure if there is a way to do that without current owner. Otherwise they are a brick

[@robp4616]

@@Cheepchipsable It can always be sold as-is or used for spares. Even if it can't be sold as a functioning unit.

[@NVMDSTEvil]

@@vnkt_yt no, you dont always have the password

[@MarksterC]

You can typically just factory reset apple devices with a computer regardless of its settings

[@ehrichweiss]

I have had no less than 2 customers ask for their devices after THREE YEARS. One was a data recovery situation and the customer asked me if there was anything salvageable from the machine. I told them the mobo was fried due to the PSU and the only thing that might work was the network card and hard drive(how it survived is beyond me) but they could have the whole thing if they wanted it and was told to keep it. Three freakin' years later they call asking for the computer as though I was gonna still have it and acted angry as though I had done something wrong. I reminded them of the agreement and what I was told(I had emails) and they had to back down. Another the computer would crash randomly. Tons of diagnosis and I determined it was something faulty in the mobo and would just continue doing this. I told them I could replace the mobo but it would be expensive and was told to keep it. Again, three years later they drop by out of the blue demanding the machine to which I reminded them how long it had been and that I was under no obligation to keep it after 90 days. What in the world is the matter with people that they can't grasp that we're not in the business of storing computers for years at a time?

[@EDFCentral]

We live in an entitled generation where no one accepts responsibility for their actions. It's always somebody else's fault.

[@EDFCentral]

Also you were extremely smart for saving the emails. In this day and age you are the only one who is going to protect you. You cant lean on the honesty of others because many will throw you under the bus to save themselves. I learned this working for the state.

[@whatever5575]

@@EDFCentral just like when auto accident happens, people always lie when their self-interest is at stake. i learn it the hard way. always get a witness statement if you can because the cops responding to the scene can be clueless themselves. in my case, they were completely clueless.

[@stevejohnson174]

Recycling costs money these days, even it it amounts to you dropping stuff off at a municipal recycler every so often it still costs you time, gas, headaches. Most of the time, why not simply decline the "donation". Its their trash, not yours.

[@dmo848]

@@EDFCentral throw you under the bus was what I learned also at a plumbing company. Anything another employee could do to throw u under the bus, ohh, they would do it jus to get a1 up from the boss. Friggin losers. meanwhile I was there most honest guy walking.

[@GrifFungin]

“Out of the country” = “I caught a new case and couldn’t afford the bond so I had to sit in county lockup for a year” 😂

[@R3VO7UTION]

you too?

[@JadenAllen]

Fr this just heppened to me

[@ohs1753]

@Trantor The Troll Aren't you being a waste as well as a piece of shit on KZbin judging others for their mistakes? Sometimes shit happens and you get arrested. An example is being too drunk at a celebration and walking home then getting thrown in a drunk tank then being charged with Public Intoxication. Its that fast

[@Ps3luvr260]

Trantor The Troll imagine thinking your better than other people because you don’t do drugs. Idiot

[@power50001562]

@@Ps3luvr260 is it wrong to think you're better if you're actually better?

[@itslovy02]

You know what I have a lot of respect for how you run your business. If every owner was like you, this world would be a better place.

[@-chanye-]

This may sound weird, but I really like how this dude is clear and to the point with everything that he's saying, and he speaks fast. I find myself listening to a lot of videos at 1.75x to 2x speed because so many people on YT talk so damn slow, just so they can reach a 10 minute mark. I was okay to listen to him at 1.5 but could, honestly, still listen at regular speed... Yeah, I know, ADHD brain; can't help it. Ultimately, it's just nice to watch someone who talks as fast as me on YT, but actually has something coherent to say.

[@ToxiKnator]

Yeah that's just weird.

[@grantharrower2476]

You are a stand up guy. I can't say I would have re-reimbursed him. I mean; how long are you going to hold on to it for? 2 months is long enough. You are a good dude.

[@jamesbrandon8582]

My family's business sells/repairs commercial cooking equipment and this happens all the time. We have storage but its limited. So one day I was cleaning out the shop and noticed that a machine had a tag that was dated 3 years with numerous calls. I grabbed it from the basement polished it all up and as I was sticking a price tag on it, guess who walks through the door? What impeccable timing, the owner of the machine comes in after 3 years. After polishing the machine, I almost wanted to say sorry it's been sold, but I was just happy to get it out of the shop and get floor space back.

[@adriansmith31]

That happened to me in a shop I worked at. We sold the customers PC because he didn't collect his repair. Turned up 2 years later expecting us to still have it. He became very violent and threatened to kill me, had to get police. Turned out he had been in prison for GBH. Needless to say he was arrested again and we never saw him again...

[@MrArt69]

Been watching some of your videos just randomly and I remember why I left this area 12 years ago! Best decision ever!

[@Equilibrier]

Thank you, it felt very nice to hear all these things. You're not speaking too much, you are speaking the right stuff, the concrete things someone has to deal with. Your experience and you're attitude is awesome and very inspiring. Health to you and your family !

[@michaelpickard8779]

In absolutely no repair shop can you just drop something off with no communication and expect it to be there one year later.

[@NineEyeRon]

I should really go pick up that laptop…

[@PRiMETECHAU]

@@NineEyeRon just wait longer, it will become a top tier alienware gaming laptop then!

[@Sim-po1mc]

so its right to sell the costumer item? loool

[@GabrielRodriguez-um8fi]

@@Sim-po1mc yep, I own a repair shop and I agree with him.

[@OblivionPrime]

@@Sim-po1mc Yes...

[@alaster33]

Thank you , people like him can corrode the hearts of good men , and trample on charity , well done 👍

[@SandyDiVa]

Wow that is SO nice! I have health problems that disable me. Without a car I’m home bound. Most companies wouldn’t care that I can’t get to them. It’s nice to know that some businesses still truly care about their customers. That being said, I agree, you had every right to sell their device.

[@skyforce1983]

I’ll come and pick you up honey where you located at? I’m in Philadelphia Pennsylvania

[@seerwansalih2967]

You are a man with a great moral.we do appreciate this kind of behavior.

[@perulez]

I have respect for your patients. You are willing when communication is there to find a way. So no need to be mad.

[@RetroArcadeGuy]

You and Louise Rossman should make a video telling stories about EntitledCostumers.

[@syaifulsarnawi9607]

"his life depends on it", so he came as a zombie after his death a year ago. throw him back to the hell bro!

[@SuperVstech]

I worked in a computer repair store 20 years... this happens ALL THE FREAKING TIME... our policy is 90 days, but routinely stuff would sit for several years... we never threw anything away. I actually have still items from over 20 years ago sitting on the shelf... we have recycled 30 year old mainframe stuff, and old mini computer stuff... but microcomputers with customer data on them... we always stored it in loft, or basement...

[@electronJarvs]

Did the customers pay for the repair upfront? If not that would be super dumb holding onto things like that for so long

[@arnonabuurs7297]

thats just ridiculous....

[@SuperVstech]

Mary Jane we charge a minimum fee up front. Our building is HUGE... old coke bottling plant... thousands of square feet... top floor is full of boxes and bubble wrap mostly... basement we stored stuff that nobody claimed... still with customer info card taped to them... the junk doesn’t have much resale value... the store is mostly shut down now... I’m sure it has been junked by now, I haven’t worked there in 3 years... I go by every once in a while... gotta pick up my van I parked there 10 years ago next week... might grab some junk from the pile I need a cpu fan...

[@pickin7654]

Once the items you repaired became an antique, you should scrap it or sell it as the customers might no longer cared about it anymore.

[@electronJarvs]

@@pickin7654 You should do it before an item becomes antique unless you don't value your time invested in repairing said item

[@SidebandSamurai]

You know that is very sad that customers try to take advantage of you. They think you are in business to give them free stuff. You did the right thing. Love viewing your channel, please keep posting.

[@TheDemoniusX]

The fact you showed compassion to the guy says alot. If you did that for me I would very grateful,but this guy has the gall and is like "give me something better" pisses me off. Choosing beggars are a problem and I highly doubt he had documents for court on it. I highly doubt it. You handled it better than I would have. my patience with people is very low. Mad respect to you!

[@electronJarvs]

Shouldn't have gave him the ipad mini 2. Customers like that who do not pay or turn up are not worth keeping anyhow and he had seen you has a soft touch and tried it on.

[@danieltrujillo1268]

exactly theyd be like let me go in to pick it up a day before 2 months lol

[@Voskos]

He said he was regular tho

[@rotor13]

But he said the customer was a regular customer.... why not treat a regular paying customer a little bit better if it potentially means keeping their loyalty and repeated business aka constantly flow of money?

[@FlorenceSlugcat]

@@rotor13 he wasn’t actually regular… He just said that to be nice, and also because he kinda feared him, and with reason

[@akirafan28]

@@FlorenceSlugcat I am curious to know from what you do you draw your assessment. If he wasn't a regular how did he already have the customer's information?

[@MGOFor3ver]

Here where I live there're some rules we generally follow. You have 60 days limit to pick up your hardware, without exception. We make the customer sign a paper that says that, and what we can do with the hardware if time period is over. We have a few articles in our laws that back us up in cases like these. You have to be responsible for doing the burocracy, the client is responsible for picking his stuff on time. You aren't suppose to call them every day to let them know they have to go to your store to pick it up. You have to put a big ass singboard about the 60 days limit too.

[@azmika85]

Customer just got out of jail. Just wanted money.

[@olivierauberger]

I can't believe you offered him a solution like this. You are a great man.

[@MrFreeze79]

you were very extremely kind. these types of people you dont want as customers. people like this get too much good treatment, while other that dont complain about anything, get very little in return. screw these types of people.

[@klassik68]

Think you handled the situation very well. Records are always important to cover your backs. Nice of you to provide another tablet and a shame that that person then wanted to rip you off. Subscribed as your a great guy (y)

[@lamasalamasa1080]

I work in a Pawn shop this is my everyday thing

[@MLGPNUT]

It's good to know that there're great tech repair shops on both the east coast and the west coast :) Louis Rossmann and you are a godsent!

[@kurtfrancis4621]

godsend :) and yes, they are.

[@Dave5281968]

I had a customer similar to the person you describe in this video. With storage space being limited nothing can be held indefinitely. I gave my customer the same treatment you describe: Calls to inform her that her computer was ready, text messages every few days for a couple of months. After about 1 1/2 years I gave up and sold the PC for just a little more than the repair fee. It is fair practice. Anyone that doesn't understand this had never had a business, and probably shouldn't ever have a business to run.

[@Blue-Scorpion]

I like stories like this. You are a honest guy and doing good for humanity. You are basically recycling stuff ( repairing ). If you ask me personally, if you bought something for yourself and didn't try to repair it in a shop, you have no longer right to buy a new product for yourself by law. That way people would appreciate their things a lot more and we would have less plastic waste on our planet.

[@28KKaann]

in germany, after some terms are met, you are allowed to sell the device.

[@sven7639]

yes after 3 months it will be your property if there is no communication and then you can do what you want with it, that's the law

[@em0_tion]

@@sven7639 Same in Bulgaria, the law says 30 days.

[@Maeddn11]

@@sven7639 Ehm what? Can you please send me the law saying that I can regularly sell it after a short time? Afaik you need to sell it publicly in some kind of auction. For instance like the Bahn does. But this needs to be exactly proven or you are fucked. Or am I totally wrong here?

[@Maeddn11]

What are those terms exactly? I don't see it is that easy, is it?

[@callak_9974]

@@Maeddn11 For that kind of thing, there's usually some government rules and regulations. Maybe not at the federal level, but state/province and/or city. There's also industry standards. Like in a pawn store, there's a limit on how long they'll hold onto something as a pawn before they'll sell it and those terms should be on the paperwork that you sign. The length of time may vary depending on the value of the item and how much you are trying to get for it.

[@reasonallame]

I brought in a old Xbox 360 for rrod, forgot about it for 2 years and went back and it's still there. Lol

[@mikethespike056]

Lool

[@iamaprofessional]

You must look pretty scary

[@reasonallame]

@@iamaprofessional huh?

[@Journetta]

how do you forget your valuables... If u forget that u handed it in.. you obviously don't care about it..

[@mikethespike056]

@@Journetta Exactly. Give it to me pls 🥺🥺🥺🥺🥺🥺🥺🥺🥺🥺🥺🥺🥺🥺🥺🥺🥺🥺🥺

[@Keythong]

I can't believe the customer had the audacity to demand an iPad 3 from you. You went above and beyond to help a regular customer out and he tried to take advantage of your good nature. He saw you as a soft touch but you stood firm with him, so well done.

[@dragonatorul]

You should have a standard form explaining all your policies, including the pickup and return policy. Have them sign they acknowledge the policies, you keep the signed copy and give them a copy for them to keep. Once a week scan all those forms and sign them digitally, then store them in a backup server. You may need to keep a filing cabinet for permanent storage of the forms for the devices you sell, but the ones that are picked up can probably be discarded safely after the warranty period expires. This should help with any liability if they claim they weren't informed of the policy.

[@horusfalcon]

Your approach seems entirely reasonable. Good record-keeping is necessary because not everyone else is as reasonable, and may resort to litigation. One thing: any machine sold under these conditions needs to be wiped completely with a defense-grade disk wipe, then reinstalled with the correct operating system and software load for that machine, or as close to that as can be reasonably achieved.

[@2spears]

My policy is ''Pay First Then Service ,no Repair Full refund''.Expecting the payment after repair is a big mistake especially in device repair business.I have never had a device that was paid for left at the store.It's human nature when people pay they have skin in the game otherwise your store will be a dumping ground for unwanted devices.

[@LBZDreamer]

Repair businesses would agree on you but not the customer

[@kyoai]

How do you charge for a repair when you don't know how complex the underlying problem is and if there are any parts that need to get replaced? As a customer i don't really like to have to pay 50$ up front when the actual repair cost (time and material) turns out to be only 20$. Or do you open the device and check the actual problem before proposing a price?

[@JulianBo188]

You need to diagnose the problem before you can begin putting a number and to diagnose you need to have worked some time on the device in question

[@ericscaillet2232]

@@JulianBo188 correct, a bit of a catch 22 really😒

[@harles5000]

Great information and story of your experiences! One suggestion have the client sign an agreement which clearly states your policies and their acknowledgment of said policies for each repair and store in client file.

[@gthesuperman903]

I have dealt with the same thing many times, but I’m a tractor mechanic. I will have big engines and transmissions waiting to be picked up after I rebuild them sitting for two years and if they do not pay up in that time I/we will sell them. We charge $25 every month they up on pallets in the warehouse.

[@igorkrstic8060]

In the course of my 32 years of practice, I have met many good and bad customers. I have never had a problem because the card says the deadline for collection and the phone number of the lawyer who represents me. Of course, there were those who sued me, but that ended badly for them.

[@kriptonis]

"your tablet is bio-degradable and it is now a beautiful pine tree."

[@ATECHPCs]

Lol. Funny comment. 😆

[@kf4hnf]

I remember those days well before I retired from the TV repair business. You should check your states requirements for disposing of abandoned property. In my state you have to send a registered letter and give 14 days to respond.

[@JoeyRivers]

Depending on the cost of the repair you can request a deposit be paid to proceed with the repair. This deposit is substantial enough to at least cover the parts and enough that the customer would want to come back and collect his goods after repair.

[@marc-andrerenaud1394]

That's what we started doing at our shop. It's now our policy to ask for a deposit up front when taking in new repairs. We waive the fee for a lot of our known-customers however if it's a new client asking what we can do on a 9 year-old laptop, we always ask for a 1-hour deposit. We've seen enough of these to know that few customers are interested in paying hundreds for a logic board repair or a hard drive replacement. The amount of laptop that get left behind with unpaid bills has dropped dramatically.

[@a-triangle2735]

I love Louis Rossmann, with his rants on corporations (Apple), but I am convinced, customers can be just as much a pain in the ass. Life is not fair. Never will be, no matter if it is a customer or a selller.

[@markpenn4831]

Fantastic and interesting lesson Northridge Fix. Keep accurate records, you did the right thing Sir, absolutely no legal obligation on your part ; you are a very noble human being ! There are an amazing number of arseholes in the world. The videos are fascinating keep up the good work thank you very much for sharing !

[@tromick]

Now i see why people are cold when i enter to the shop with sunshine smile and lovely nice voice. Because of these people. I understand right now.

[@iMDoM199]

don’t know how i ended up here but loved the story 😂🤷🏽‍♂️

[@MrMack911]

Why

[@YoIntangible]

Yeah I want to know as well, are you a business owner or something?

[@thelordwillprovide911]

I love the way you explained things. "The customer always find loopholes" hahah nice! So true.

[@noahhastings6145]

"I was out of the country" "The documents on that tablet will prove my court case." Hmmmmmmmmmmmm...... I think both of thsoe things were lies I ALSO think he intentionally "broke" his ipad screen and dropped it off with you to keep it out of the way of a pending raid/arrest

[@mosesk3069]

Noah Hastings unlikely

[@alexderpyracc4053]

Yeah 🤣

[@addydiesel6627]

Smart

[@hxhdfjifzirstc894]

Yeah, see. He got a tip off from his inside man, see. Den he busted out of da joint, see. And he came for his ipads.

[@DTriniDan]

Had a customer came back after a year passed... they were really surprise we still had it

[@hakura028]

the way he dealt with that kind of customer is so brilliant and professional

[@jay22alco]

You can't stay too nice on this business. You have to be practical efficient rather.

[@gastongl404]

u know its hurt the most when u ignore ur policies just to help a customer and he/she tries to backstab u

[@mrOga]

Am a victim of such situations to the extent I lost my workshop, l had a lot of troubles with such I couldn't handle it anymore

[@Vivek-Vin-Rohila]

This is honestly very valuable video.. What a great person you are, sharing your experience and guiding new genration also is the best.. Honor to subscribe you and be up to date with your knowledge and all the learning .. Thanks again buddy

[@chrisengland5523]

How about changing the terms: "After one month, if it hasn't been collected, we charge $10 per day for storage." So, customer comes in 1 year and 1 month later: "That will be $3650, Sir."

[@adrianjudea6192]

I envy you for how patient you are with customers, the fact that people try to take advantage after you have shown them goodwill is simply disgusting. What saddens me is that such a beautiful job that brings you a lot of satisfaction, becomes a source of stress on the customer relationship side. Probably the fact that most customers are common sense and satisfied also gives you satisfaction. Keep up the good work!

[@DagrtOne]

If he dropped it off with not speaking to you, just placing it on the counter, why would you enter it into your system? You became liable for it once you had it on record and when contacting him after doing work on it you added even more complexity. You should not have done any work on it until getting a signed work order, for your protection.

[@thomasmusgrave7595]

the dumbass just left the ipad, i have no empathy for his callousness, i see no point in trying to make the customer seem right with this lowbar argument.

[@Supreme2k]

@@thomasmusgrave7595 Yeah, it's basically "That money I owed you? I left it on your porch last night. So now, we're square."

[@Cheepchipsable]

@@thomasmusgrave7595 Not about the customer being right. What if the customer didn't want the screen repaired and it was something else? For all he knew it might have been left on the counter by mistake? If you parked your car outside a mechanics and the mechanic saw it and thought you wanted a new transmission, would you pay for that? Shop owner has made this misery himself, by "assuming" customer wanted something repaired without instruction, then this defence of "it doesn't make sense..You have 60 days.."?

[@Fhokerfhaze]

@@Cheepchipsable he said it was a regular customer, if you own a shop you will understand, thats why he kept it that long and even gave a replacement

[@kcinplatinumgaming2598]

I had a similar customer he was threatening violence even after I offered the guy a better laptop because the toshiba did not like those LED screens .. had to get police involved... hate customers who try it on and then try to scam you further ... you try to help and then they think they can work around your helpfulness ... my issue was early 2012 ...

[@TecHService]

Also in Italy. We are not responsible after 3 months.These are the rules. You have RIGHT.

[@glennwebster1675]

If you help a friend in need they will always remember you when they need something.

[@davidjames4583]

I run a business and I wouldn't have given the customer anything. Shout out to you for doing so !! 😐

[@smig72]

He took your kindness as a weakness didn't he... Some people lol, Great video :)

[@ΣπυροςΤσιμης-π2μ]

Greetings from Greece , love your job , i totally agree about your behaviour and your attitude towards the costumer and believe me doing the same profession i totally feel you. Keep up the good work!

[@aminuteago101]

“Come back in two hours” *comes back in 2 years* “Where is the tablet”

[@dontakeshit]

😂 😂 😂

[@richeobrador9611]

You're so much kind person, I'm also a technician, and I so much relate to your problem.

[@redsinger11]

You did everything that you could you are a honest man

[@havocng]

You have always been very good at customer service...You can and will not ever satisfy everyone....keep up the great work.

[@Anachronos1]

Same here. We have 2 months limit until customer pickup his device. Also we give him copy of agreement document that he sign and any person from his family bring back that document he will take the device. Also we explain him that after 2 month his device is becamse our and he can not take it even if he came with police. We had that case too and nothing happen.

[@ronaldkincaid9972]

I was really happy with this story until he came back. Regardless I commend you and your shop because that is incredible customer service. Some places give you 2 weeks and if you return on the 3rd it’s guaranteed to be gone

[@EveryDayTrucker]

I've worked for and done business with many repair shops. 2 things that will make your life so much easier! 1. Post this policy in large print inside the store in addition to on the website. 2. Create a form they are required that they give consent for repair and items left for more than 60 days becomes the property of the store and you are not responsible. Have them sign all that and keep a record! That will win in court!!!

[@DigitalViscosity]

So full of crap customers can be, iCloud backs all that crap up. I really appreciate how Alex does business, he does it fairly and honestly something we need more of in this world.

[@D.AverageJoe]

Maybe try getting a deposit when people drop off tablets

[@Pogohontas.]

I suppose the tablet itself is the deposit lol

[@dmo848]

Good idea. Even 5 bucks. Anything would be better than nothing

[@Tris289]

I have run into this problem. I also have a 30-day abandonment policy. Any equipment left for 30 days will be recycled. Just make sure you note EVERYTHING.

[@em0_tion]

In Bulgaria "consumer protection agency" so to speak has 1 month listed as puckup time. After that, you have no LEGAL obligation to even keep the item, you can just toss it, sell it, whatever. Having said that, our shop policy and actions were always the same as described in the video. I'm curious which country are you from and what does your law say about this period (besides your shop policy)?

[@bird6691]

I have a 30 minute abandonment policy finders keepers

[@nayefalkurahi3357]

Exactly thats what i started doing.

[@phimtown]

@@theenzoferrari458 No. It's not.

[@cappuccino-1721]

Same, at my repair shop we document on the SO that devices kept after 30 days may be discarded. I’ll usually hold it longer if I can, or make an exception for good customers. But after several months of holding it, it just becomes ridiculous. I’m not a storage locker…

[@PlusNeu]

Happens to me every quarter, I had yo call the police for assistanve a fee times. Well dealt with

[@williamg209two]

I'm getting a Louis rossman group vibe

[@Dsballer]

This is a great video! Thanks for sharing that story and way to stand your ground!

[@fordsidney70]

Absolutely correct seems like a overly fair guy much respect for him he’s a gentleman

[@TheOnlyTwitchR6]

That customer was full of shit. If there was any evidence that he needed on it, he would have either told his lawyer to go pick it up ASAP, or Called your repair shop to let you know how important it was.

[@georgeandrews2839]

When I had my shop I made sure that the customer knew that 90 days on my shelf was the limit unless THEY contacted me. ( This is from the date they brought it in ). Maybe sounds bad, but I did do everything to contact them at least once a week. This was on a sign displayed where everyone can see and was pointed out. Some customers will try to bring in a yard sale machine, wait until they’re sure you’ve gotten rid of it and claim they brought you in a killer computer that you “Unfairly got rid of “. If you do hang on to a machine, make sure you have a sign up stating there is a storage fee of X dollars per X time, no excuses, no exceptions...

[@jobertlocsin3245]

Very nice video. 👍👍

[@r3vmixman]

“Unless the customer is a gangster, then we’ll hold it for another month.” I didn’t expect that one! Hahaha!

[@CarnivoreConservative]

Unbelievable stereotype. I'm apallled😂😂😂

[@josephkanowitz6875]

This is how you breed Karens.

[@chrisroberts324]

@@CarnivoreConservative Well if he had a tear drop tatoo next to his eye, doesn't that mean they killed somebody? That is what the movies say anyways. Lol.

[@CarnivoreConservative]

@@chrisroberts324 I vaguely remember writing this. That's why ya always gotta be strapped. Especially these days

[@CatGerwig]

You get this nonsense in any independent business. I ran a graphic and website development company for 5 years, and the amount of clients I would get coming back to redeem files that they had lost (I also have a 2 month hold policy), declaring that my work was innacurate to their documented needs - so shouldn't count as "revisions," saying I owed them more work after their contract deposits had ran dry, and trying to convince me that I wronged them for sticking to the contracts they signed, was outrageous. It's unbelievable the kind of lies people will tell to either get their money back or get more out of you than they paid for. And yup, after their tantrums and threats, they often just disappear, without a trace. I sympathize with you, in this. It can be so exhausting. Sounds like you handled it very well. Stand strong.

[@Deepwaters94]

Wow, crazy that you go over and above and people want to continue to take advantage. This makes me not want to run my own business. Love your channel, thank you for the great lessons on here. I'm really wanting to learn to micro solder and repair drives and devices!