Customer came to pickup after 1 year. We sold his device. How to deal with the situation

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[@bvezilic]

Customer was right. You should take care on iPad mini 1, feed it and water it for a year and it would grow to iPad mini 3. Its your fault and negligence.

[@NorthridgeFix]

It did grow into ipad mini 2. Maybe if he waited another year, it would've turned into mini 3.

[@user-zt7wp5ju4b]

@@NorthridgeFix, you could tell him that on the full moon leprechaun will get him his iPad mini 3 from the unicorn ass...

[@turnerd20]

@@NorthridgeFix r/choosiebeggers lol

[@yochillll2672]

NorthridgeFix if you wait 10 years it grows to a iPad Pro max XR

[@nocompulsioninlove2148]

Watching on ipad mini 1.

[@lukehahaha]

Wait... This isn't Louis 🤔

[@youtubeviewer5198]

wheres the iphone?

[@davidplowie4670]

Lol that was my thought! Is this Russian (assumed, no offence intended) Louis!?

[@adammclainjr9275]

@@davidplowie4670 basically lol

[@robertbunyatov787]

I don't think he's Russian. Great channel.

[@boulder89984]

elldeeone-Something tells me Louis would have been brutal. LOL

[@daveb6239]

Your description of that terrible "customer" is exactly the reason I do not do business in a brick and mortar store anymore. I have made the mistake of being nice to people who simply will try to take advantage of you or rob you, (or worse) at any opportunity. I admire your professionalism.

[@dfpguitar]

his enthusiasm about getting the iPad mini 2, proved that his whole story about court documents was BS.

[@madfinntech]

Indeed. Especially he realized he should start asking for mini 3.

[@kickpublishing]

Start charging a stocking fee of $20 a week after 2 months. Wont be long before you own it.

[@sorryociffer]

Lol....my dad's lawn and garden dealership charged $25 PER DAY.

[@DarkZerol]

Way too much hassle not to mention the customer will then accuse you of holding their item hostage and robbing them blind. Most businesses would have a 7-14 days policy, if you don't come pickup the goods then any payment or exchange of goods from the customer is considered void. Simply put having inventory and logistics isn't cheap, it's very costly and time consuming to maintain them thus why stores would rather prefer you come and take away any of your stuff ASAP rather than keeping them with the business for any period of time.

[@blackwing88cyper51]

you would need to inform the customer of this charge as you cant charge a person for something they did not agree to or was not informed of verbally

[@blackwing88cyper51]

@@EnderCrypt you need to do it vocally as it's not a formal signing of a contract, it's a i hand you money you preform service it's a exchange of money for a service they are not signing a contract as their is not any repair service store i go in to that makes me sit thought and read a 20 page contract and sign it before i can get my item repaired

[@blackwing88cyper51]

@@rifter0x0000 the person did not sign anything they gave money for a service so legally speaking they are at no such kind of mercy and of person got rid of their item they would be than legally libal for covering the cost of that item + the vaule of any data held on it and any SD cards + damages for things like emotional distress

[@tommyboy1986]

I owned cellphone repair shop years ago, customers in that biz are crazy.

[@boredbrian7268]

Hey Robles quick weird question any tips on what to learn or how to learn to start making repairs ?

[@boredbrian7268]

Hey Robles quick weird question any tips on what to learn or how to learn to start making repairs ?

[@menadabdarazak1762]

@@boredbrian7268 i own a repaire shop so i flash phones and repair them

[@menadabdarazak1762]

@@boredbrian7268 so pick one hardware or software

[@boredbrian7268]

menad abdarazak id like to do hardware purely because I’m not very software savvy like I’ve done some computer programming in uni but not alot

[@LuisitoPR69]

Honestly I didn't expect the story to continue, you gave him something and even better than what he had and then he came asking for more what a guy.

[@pacmunchiez2828]

I love these stories. I had a client show up after 2 years out of nowhere to collect a device. Luckily, we still had it sitting out the back. Turns out, he had dropped his PC off, and soon after, was forcibly detained at a mental healthcare facility. (he honestly wasn't expecting us to still have it)

[@carnage50x]

I once had one of my airsoft pistols repaired at a local shop (it was a legit 1911 replica green gass with blow back). I ended up forgetting about it and moved across the state. A year later some little kid called me asking me if he could buy my "repaired" airsoft piston at that shop. At first I was confused because I 100% forgot about the whole thing. Then I remembered and just told him to keep it or what ever that shop wanted to do with it. It wasn't worth driving back and I've obviously abandoned it. As well as I'm no longer in the airsoft game and I have no use for that pistol. I lost $300 because of my own forgetfulness. It was my own fault and honestly for that shop to still hold it for whole year is astonishing.

[@shellz5567]

atleast you made somebody's day

[@princeplotena]

Gave me a good laugh! Lol

[@Trout-Anator]

Ty for sharing story

[@TheShivABC]

Hey that's awesome, you know that kid was happy lol

[@ericaltenburg]

KWA 1911?

[@whoisme678]

Customers are usually handed a receipt for their goods being repaired. Rules are included for them to read. They sign the document and wait for repair. Simple.

[@qtrhrse7]

Exactly...just put on the receipt items left after x days will be considered abandoned. Its not rocket science.

[@Zluken]

@@jebathga That's interesting, I'm just curious about the profit end. I understand it's a way for companies to be able to recoup repair losses for a no show customer. Are you able to claim storage fees? As non profit? As in this example he held it for a year.

[@Zluken]

@@jebathga huh, thanks anyway 🙂. You learn something new everyday.

[@MrDecember91]

@@jebathga The state laws are arbitrary

[@Telendil]

Jep everytime there is a Video About customers being "rude" or "unreasonable" it could have been prevented with a simple form like that so actually he`s at fault here. Also you can`t fucking sale other peoples stuff without their consent thats a crime. He was supposed to trhow it away when the customer doesn`t pick it up. And his example of costco isn`t helping him because do you guys think they sell the photos you don`t pick up or do they Maybe trow them away?

[@Equilibrier]

Thank you, it felt very nice to hear all these things. You're not speaking too much, you are speaking the right stuff, the concrete things someone has to deal with. Your experience and you're attitude is awesome and very inspiring. Health to you and your family !

[@Zzucc]

I left my laptop at a place for some months because I was busy with work. I called him after all that time and he still had the computer so after the repair I gave him a good tip. I know it was taking up space in his place and if he sold it after all that time I would have completely understood.

[@HappyHermitt]

Great on them. Thats rare.

[@NGMonocrom]

That loser customer was in jail during that time. So ridiculously obvious.

[@DeosPraetorian]

Ok

[@loganthesaint]

How does being in jail make you a loser?

[@GrifFungin]

Travis Bohanan Well, typically “winners” don’t find themselves locked up in county jail, so calling a person who is residing in jail a “loser” is not a huge assumption to make. I realize that many people have been to jail and then gone on to become super successful, but at the time they were in jail, “loser” was probably a fitting label for them to be wearing.

[@gstat6036]

Griff You may not be a bigot, but that paragraph defending bigotry makes you sound like one.

[@DieselRamcharger]

@@loganthesaint he lost his court case, for beginners. Smart men don't get caught, making him a loser twice. Should i continue?

[@reeread]

I owned a computer repair shop for 10 years. Customers always signed a repair contract and everything is video recorded with audio. All policies were always placed in writing in large letters on wall posters. Customers would come back 2 years later for items. They would tell me that their girl friend dropped it off so my contract was invalid. They would bring repaired items back one year later with a different problem and tell me the the warranty should cover it because they took it home and never turned it on or used it for one year. I would turn on the computer and show them their active browser cache and recent files they had created and smile :-)

[@mobilerepair4885]

U from?

[@gamersforlife3440]

@@mobilerepair4885 usa canada eu asia etc

[@imark7777777]

Show the recent web browser cache... Read between the lines anybody? Edit what was it??? was it P... Pictures of P....

[@gamersforlife3440]

@@imark7777777 Nah

[@ArnoldRandom]

Thanks for the info

[@markpenn4831]

Fantastic and interesting lesson Northridge Fix. Keep accurate records, you did the right thing Sir, absolutely no legal obligation on your part ; you are a very noble human being ! There are an amazing number of arseholes in the world. The videos are fascinating keep up the good work thank you very much for sharing !

[@r3vmixman]

“Unless the customer is a gangster, then we’ll hold it for another month.” I didn’t expect that one! Hahaha!

[@CarnivoreConservative]

Unbelievable stereotype. I'm apallled😂😂😂

[@josephkanowitz6875]

This is how you breed Karens.

[@chrisroberts324]

@@CarnivoreConservative Well if he had a tear drop tatoo next to his eye, doesn't that mean they killed somebody? That is what the movies say anyways. Lol.

[@CarnivoreConservative]

@@chrisroberts324 I vaguely remember writing this. That's why ya always gotta be strapped. Especially these days

[@GrifFungin]

“Out of the country” = “I caught a new case and couldn’t afford the bond so I had to sit in county lockup for a year” 😂

[@R3VO7UTION]

you too?

[@JadenAllen]

Fr this just heppened to me

[@ohs1753]

@Trantor The Troll Aren't you being a waste as well as a piece of shit on KZbin judging others for their mistakes? Sometimes shit happens and you get arrested. An example is being too drunk at a celebration and walking home then getting thrown in a drunk tank then being charged with Public Intoxication. Its that fast

[@Ps3luvr260]

Trantor The Troll imagine thinking your better than other people because you don’t do drugs. Idiot

[@power50001562]

@@Ps3luvr260 is it wrong to think you're better if you're actually better?

[@costascostas1760]

What i learned from this: Keep records of everything Communicate clearly and precisely People might try to take advantage of us but we can still keep a professional stance and try and help them by default

[@lawrencegithui9543]

True

[@v1Broadcaster]

the issue is the event of no communication

[@costascostas1760]

@mikeisu yeap, and yet many still fail (I sometimes forget to explain clearly what I will be doing for a client). Also, trying to be professional when someone is taking advantage of us is challenging :). This video is a good reminder so I don't get complacent as I haven't had any big problems yet.

[@cappuccino-1721]

I work for computer repair shop, for customers than don’t answer the phone after after I leave 2 voicemails I send them a text and email. Than I text them again after a few days... I call them once more and email them again. I keep in touch with them once a week until it gets closer to their cut off point, by than I send a final text message and email warning if they don’t pick up by such and such date the device becomes our property... usually it doesn’t get that far but It’s happened more times than it should... I had a guy call me 2 years later demanding a credit for their next repair because they didn’t pickup their device in time... I told them “I’m sorry I can’t do that for you but if you have a complaint please contact the manager”. They hung up on me.

[@Dsballer]

This is a great video! Thanks for sharing that story and way to stand your ground!

[@olivierauberger]

I can't believe you offered him a solution like this. You are a great man.

[@jamesgorman5871]

I applaud you for the way you handled it. The customer was just greedy and trying to take advantage of your generosity.

[@ericscaillet2232]

He stopped being a customer at that time and became a user;have had friends like that....loose him quick.

[@GW2_Live]

If you told every customer they had 2 moths to pick up their device they would all push it. It's a safe assumption to make that most people want their device back as soon as possible.

[@limitlessart6817]

If you give people a limit they usually want to push it

[@adamtajhassam9188]

@@limitlessart6817 Should be very clear ie policy. Simple. Some customers demand a return they dont get it yet they still come because the service and product is good.

[@mrn234]

Some people are just weird. We have downstairs 2 shop and one of them takes all packages when the people are not home. And we had one Lady in the house her stuff would sit there sometimes for MONTH and then she moved out and didnt even pick up the last one she still had there.

[@MrArt69]

Been watching some of your videos just randomly and I remember why I left this area 12 years ago! Best decision ever!

[@kriptonis]

"your tablet is bio-degradable and it is now a beautiful pine tree."

[@ATECHPCs]

Lol. Funny comment. 😆

[@Tris289]

I have run into this problem. I also have a 30-day abandonment policy. Any equipment left for 30 days will be recycled. Just make sure you note EVERYTHING.

[@em0_tion]

In Bulgaria "consumer protection agency" so to speak has 1 month listed as puckup time. After that, you have no LEGAL obligation to even keep the item, you can just toss it, sell it, whatever. Having said that, our shop policy and actions were always the same as described in the video. I'm curious which country are you from and what does your law say about this period (besides your shop policy)?

[@bird6691]

I have a 30 minute abandonment policy finders keepers

[@nayefalkurahi3357]

Exactly thats what i started doing.

[@phimtown]

@@theenzoferrari458 No. It's not.

[@cappuccino-1721]

Same, at my repair shop we document on the SO that devices kept after 30 days may be discarded. I’ll usually hold it longer if I can, or make an exception for good customers. But after several months of holding it, it just becomes ridiculous. I’m not a storage locker…

[@ehrichweiss]

I have had no less than 2 customers ask for their devices after THREE YEARS. One was a data recovery situation and the customer asked me if there was anything salvageable from the machine. I told them the mobo was fried due to the PSU and the only thing that might work was the network card and hard drive(how it survived is beyond me) but they could have the whole thing if they wanted it and was told to keep it. Three freakin' years later they call asking for the computer as though I was gonna still have it and acted angry as though I had done something wrong. I reminded them of the agreement and what I was told(I had emails) and they had to back down. Another the computer would crash randomly. Tons of diagnosis and I determined it was something faulty in the mobo and would just continue doing this. I told them I could replace the mobo but it would be expensive and was told to keep it. Again, three years later they drop by out of the blue demanding the machine to which I reminded them how long it had been and that I was under no obligation to keep it after 90 days. What in the world is the matter with people that they can't grasp that we're not in the business of storing computers for years at a time?

[@EDFCentral]

We live in an entitled generation where no one accepts responsibility for their actions. It's always somebody else's fault.

[@EDFCentral]

Also you were extremely smart for saving the emails. In this day and age you are the only one who is going to protect you. You cant lean on the honesty of others because many will throw you under the bus to save themselves. I learned this working for the state.

[@whatever5575]

@@EDFCentral just like when auto accident happens, people always lie when their self-interest is at stake. i learn it the hard way. always get a witness statement if you can because the cops responding to the scene can be clueless themselves. in my case, they were completely clueless.

[@stevejohnson174]

Recycling costs money these days, even it it amounts to you dropping stuff off at a municipal recycler every so often it still costs you time, gas, headaches. Most of the time, why not simply decline the "donation". Its their trash, not yours.

[@dmo848]

@@EDFCentral throw you under the bus was what I learned also at a plumbing company. Anything another employee could do to throw u under the bus, ohh, they would do it jus to get a1 up from the boss. Friggin losers. meanwhile I was there most honest guy walking.

[@seerwansalih2967]

You are a man with a great moral.we do appreciate this kind of behavior.

[@Arnold.S]

I fucking love this, this is the kind of guy that you take as it comes. Very honest man and good hearted.

[@DuffMcDraw]

I’d have a beer with this guy any day of the week.

[@peekpt]

Keep for one year and charge for storage, after one year the value of repair+storage is not worth it and the customers gives up

[@PLF...]

Also the device becomes unsellable. Not a good solution.

[@Cheepchipsable]

@@vnkt_yt AFAIK Ipads need to be "released" from Apple accounts before they can be transferred. Not sure if there is a way to do that without current owner. Otherwise they are a brick

[@robp4616]

@@Cheepchipsable It can always be sold as-is or used for spares. Even if it can't be sold as a functioning unit.

[@NVMDSTEvil]

@@vnkt_yt no, you dont always have the password

[@MarksterC]

You can typically just factory reset apple devices with a computer regardless of its settings

[@michaelpickard8779]

In absolutely no repair shop can you just drop something off with no communication and expect it to be there one year later.

[@NineEyeRon]

I should really go pick up that laptop…

[@PRiMETECHAU]

@@NineEyeRon just wait longer, it will become a top tier alienware gaming laptop then!

[@Sim-po1mc]

so its right to sell the costumer item? loool

[@GabrielRodriguez-um8fi]

@@Sim-po1mc yep, I own a repair shop and I agree with him.

[@OblivionPrime]

@@Sim-po1mc Yes...

[@-chanye-]

This may sound weird, but I really like how this dude is clear and to the point with everything that he's saying, and he speaks fast. I find myself listening to a lot of videos at 1.75x to 2x speed because so many people on YT talk so damn slow, just so they can reach a 10 minute mark. I was okay to listen to him at 1.5 but could, honestly, still listen at regular speed... Yeah, I know, ADHD brain; can't help it. Ultimately, it's just nice to watch someone who talks as fast as me on YT, but actually has something coherent to say.

[@itslovy02]

You know what I have a lot of respect for how you run your business. If every owner was like you, this world would be a better place.

[@syaifulsarnawi9607]

"his life depends on it", so he came as a zombie after his death a year ago. throw him back to the hell bro!

[@grantharrower2476]

You are a stand up guy. I can't say I would have re-reimbursed him. I mean; how long are you going to hold on to it for? 2 months is long enough. You are a good dude.

[@aminuteago101]

“Come back in two hours” *comes back in 2 years* “Where is the tablet”

[@dontakeshit]

😂 😂 😂

[@adrianjudea6192]

I envy you for how patient you are with customers, the fact that people try to take advantage after you have shown them goodwill is simply disgusting. What saddens me is that such a beautiful job that brings you a lot of satisfaction, becomes a source of stress on the customer relationship side. Probably the fact that most customers are common sense and satisfied also gives you satisfaction. Keep up the good work!

[@adriansmith31]

That happened to me in a shop I worked at. We sold the customers PC because he didn't collect his repair. Turned up 2 years later expecting us to still have it. He became very violent and threatened to kill me, had to get police. Turned out he had been in prison for GBH. Needless to say he was arrested again and we never saw him again...

[@alaster33]

Thank you , people like him can corrode the hearts of good men , and trample on charity , well done 👍

[@Blue-Scorpion]

I like stories like this. You are a honest guy and doing good for humanity. You are basically recycling stuff ( repairing ). If you ask me personally, if you bought something for yourself and didn't try to repair it in a shop, you have no longer right to buy a new product for yourself by law. That way people would appreciate their things a lot more and we would have less plastic waste on our planet.

[@GurjVirdee]

Love the way you handle situations. Brilliant.

[@jamesbrandon8582]

My family's business sells/repairs commercial cooking equipment and this happens all the time. We have storage but its limited. So one day I was cleaning out the shop and noticed that a machine had a tag that was dated 3 years with numerous calls. I grabbed it from the basement polished it all up and as I was sticking a price tag on it, guess who walks through the door? What impeccable timing, the owner of the machine comes in after 3 years. After polishing the machine, I almost wanted to say sorry it's been sold, but I was just happy to get it out of the shop and get floor space back.

[@SandyDiVa]

Wow that is SO nice! I have health problems that disable me. Without a car I’m home bound. Most companies wouldn’t care that I can’t get to them. It’s nice to know that some businesses still truly care about their customers. That being said, I agree, you had every right to sell their device.

[@skyforce1983]

I’ll come and pick you up honey where you located at? I’m in Philadelphia Pennsylvania

[@Pablo_Sito]

I think you should add your Terms and Conditions, Warnings, or Disclaimers (especially pertaining to device pickup period limitation) to your customer's receipts or some initial invoice pertaining to the gadget they bring in/ issue, condition, or state, as fine print at the reverse side. This way you/ your business is protected from such impossible and disgusting customers in the future. In the meantime please keep up the good work, and awesome videos rolling in. You Rock!! Two Phat Thumbs Up! 👍👍

[@hakura028]

the way he dealt with that kind of customer is so brilliant and professional

[@klassik68]

Think you handled the situation very well. Records are always important to cover your backs. Nice of you to provide another tablet and a shame that that person then wanted to rip you off. Subscribed as your a great guy (y)

[@azmika85]

Customer just got out of jail. Just wanted money.

[@Deepwaters94]

Wow, crazy that you go over and above and people want to continue to take advantage. This makes me not want to run my own business. Love your channel, thank you for the great lessons on here. I'm really wanting to learn to micro solder and repair drives and devices!

[@dennissmithjr.5370]

I really love your videos, I feel like I am an employee learning right beside you, thanks.

[@electronJarvs]

Shouldn't have gave him the ipad mini 2. Customers like that who do not pay or turn up are not worth keeping anyhow and he had seen you has a soft touch and tried it on.

[@danieltrujillo1268]

exactly theyd be like let me go in to pick it up a day before 2 months lol

[@Voskos]

He said he was regular tho

[@rotor13]

But he said the customer was a regular customer.... why not treat a regular paying customer a little bit better if it potentially means keeping their loyalty and repeated business aka constantly flow of money?

[@FlorenceSlugcat]

@@rotor13 he wasn’t actually regular… He just said that to be nice, and also because he kinda feared him, and with reason

[@akirafan28]

@@FlorenceSlugcat I am curious to know from what you do you draw your assessment. If he wasn't a regular how did he already have the customer's information?

[@aga5897]

Absolutely A+. In a Repair business, it is Very important to keep records, of EVERYTHING. First of all, take photos, with the Customer witnessing, of the device they bring in. Document ALL comms, telephone, email, text, everything. Some 'customers' are just plain desperate and/or nasty.

[@perulez]

I have respect for your patients. You are willing when communication is there to find a way. So no need to be mad.

[@sadglory4869]

I have never knew about this channel but after this simply and honest advice im suscribing. Thanks for the knowledge

[@thelordwillprovide911]

I love the way you explained things. "The customer always find loopholes" hahah nice! So true.

[@MLGPNUT]

It's good to know that there're great tech repair shops on both the east coast and the west coast :) Louis Rossmann and you are a godsent!

[@kurtfrancis4621]

godsend :) and yes, they are.

[@justarandomminecrafter9349]

This randomly apeared im my recomendations and is now my fav channel

[@optyqus]

Man I enjoyed every single word in this video. Working with electronics is not easy, working with some customers can be a nightmare.

[@Vivek-Vin-Rohila]

This is honestly very valuable video.. What a great person you are, sharing your experience and guiding new genration also is the best.. Honor to subscribe you and be up to date with your knowledge and all the learning .. Thanks again buddy

[@SuperVstech]

I worked in a computer repair store 20 years... this happens ALL THE FREAKING TIME... our policy is 90 days, but routinely stuff would sit for several years... we never threw anything away. I actually have still items from over 20 years ago sitting on the shelf... we have recycled 30 year old mainframe stuff, and old mini computer stuff... but microcomputers with customer data on them... we always stored it in loft, or basement...

[@electronJarvs]

Did the customers pay for the repair upfront? If not that would be super dumb holding onto things like that for so long

[@arnonabuurs7297]

thats just ridiculous....

[@SuperVstech]

Mary Jane we charge a minimum fee up front. Our building is HUGE... old coke bottling plant... thousands of square feet... top floor is full of boxes and bubble wrap mostly... basement we stored stuff that nobody claimed... still with customer info card taped to them... the junk doesn’t have much resale value... the store is mostly shut down now... I’m sure it has been junked by now, I haven’t worked there in 3 years... I go by every once in a while... gotta pick up my van I parked there 10 years ago next week... might grab some junk from the pile I need a cpu fan...

[@pickin7654]

Once the items you repaired became an antique, you should scrap it or sell it as the customers might no longer cared about it anymore.

[@electronJarvs]

@@pickin7654 You should do it before an item becomes antique unless you don't value your time invested in repairing said item

[@TheDemoniusX]

The fact you showed compassion to the guy says alot. If you did that for me I would very grateful,but this guy has the gall and is like "give me something better" pisses me off. Choosing beggars are a problem and I highly doubt he had documents for court on it. I highly doubt it. You handled it better than I would have. my patience with people is very low. Mad respect to you!

[@richeobrador9611]

You're so much kind person, I'm also a technician, and I so much relate to your problem.

[@MGOFor3ver]

Here where I live there're some rules we generally follow. You have 60 days limit to pick up your hardware, without exception. We make the customer sign a paper that says that, and what we can do with the hardware if time period is over. We have a few articles in our laws that back us up in cases like these. You have to be responsible for doing the burocracy, the client is responsible for picking his stuff on time. You aren't suppose to call them every day to let them know they have to go to your store to pick it up. You have to put a big ass singboard about the 60 days limit too.

[@harles5000]

Great information and story of your experiences! One suggestion have the client sign an agreement which clearly states your policies and their acknowledgment of said policies for each repair and store in client file.

[@RafiqueNiihara]

I like this guy. Thanks for tips and motivating!

[@redsinger11]

You did everything that you could you are a honest man

[@user-jy7gu9sv8r]

Greetings from Greece , love your job , i totally agree about your behaviour and your attitude towards the costumer and believe me doing the same profession i totally feel you. Keep up the good work!

[@28KKaann]

in germany, after some terms are met, you are allowed to sell the device.

[@sven7639]

yes after 3 months it will be your property if there is no communication and then you can do what you want with it, that's the law

[@em0_tion]

@@sven7639 Same in Bulgaria, the law says 30 days.

[@Maeddn11]

@@sven7639 Ehm what? Can you please send me the law saying that I can regularly sell it after a short time? Afaik you need to sell it publicly in some kind of auction. For instance like the Bahn does. But this needs to be exactly proven or you are fucked. Or am I totally wrong here?

[@Maeddn11]

What are those terms exactly? I don't see it is that easy, is it?

[@callak_9974]

@@Maeddn11 For that kind of thing, there's usually some government rules and regulations. Maybe not at the federal level, but state/province and/or city. There's also industry standards. Like in a pawn store, there's a limit on how long they'll hold onto something as a pawn before they'll sell it and those terms should be on the paperwork that you sign. The length of time may vary depending on the value of the item and how much you are trying to get for it.

[@HangingWithDan]

This has been very knowledgeable, Thank you!

[@mirzosharifjalolov4247]

Very valuable and teaching story. Thank you!

[@smig72]

He took your kindness as a weakness didn't he... Some people lol, Great video :)

[@gthesuperman903]

I have dealt with the same thing many times, but I’m a tractor mechanic. I will have big engines and transmissions waiting to be picked up after I rebuild them sitting for two years and if they do not pay up in that time I/we will sell them. We charge $25 every month they up on pallets in the warehouse.

[@Jofacup]

Excellent advice! Keep a detailed ticket on repair with intake photos including Serial number and model. Also it is imperative to keep an exact timeline of when repair was completed and every customer contact attempted and made. Just found your channel excellent information.

[@SidebandSamurai]

You know that is very sad that customers try to take advantage of you. They think you are in business to give them free stuff. You did the right thing. Love viewing your channel, please keep posting.

[@RetroArcadeGuy]

You and Louise Rossman should make a video telling stories about EntitledCostumers.

[@havocng]

You have always been very good at customer service...You can and will not ever satisfy everyone....keep up the great work.

[@MrFreeze79]

you were very extremely kind. these types of people you dont want as customers. people like this get too much good treatment, while other that dont complain about anything, get very little in return. screw these types of people.

[@tromick]

Now i see why people are cold when i enter to the shop with sunshine smile and lovely nice voice. Because of these people. I understand right now.

[@kf4hnf]

I remember those days well before I retired from the TV repair business. You should check your states requirements for disposing of abandoned property. In my state you have to send a registered letter and give 14 days to respond.

[@lamasalamasa1080]

I work in a Pawn shop this is my everyday thing

[@fordsidney70]

Absolutely correct seems like a overly fair guy much respect for him he’s a gentleman

[@vivekananda5]

A genuine guidence for new technitions,

[@horusfalcon]

Your approach seems entirely reasonable. Good record-keeping is necessary because not everyone else is as reasonable, and may resort to litigation. One thing: any machine sold under these conditions needs to be wiped completely with a defense-grade disk wipe, then reinstalled with the correct operating system and software load for that machine, or as close to that as can be reasonably achieved.

[@ronaldkincaid9972]

I was really happy with this story until he came back. Regardless I commend you and your shop because that is incredible customer service. Some places give you 2 weeks and if you return on the 3rd it’s guaranteed to be gone

[@jeanten3059]

A very valuable lesson for me, who will start a new business, although not the same as yours.

[@mikki58]

You are a good person and there is always someone who try to take advantage of that

[@iMDoM199]

don’t know how i ended up here but loved the story 😂🤷🏽‍♂️

[@MrMack911]

Why

[@YoIntangible]

Yeah I want to know as well, are you a business owner or something?

[@dragonatorul]

You should have a standard form explaining all your policies, including the pickup and return policy. Have them sign they acknowledge the policies, you keep the signed copy and give them a copy for them to keep. Once a week scan all those forms and sign them digitally, then store them in a backup server. You may need to keep a filing cabinet for permanent storage of the forms for the devices you sell, but the ones that are picked up can probably be discarded safely after the warranty period expires. This should help with any liability if they claim they weren't informed of the policy.

[@pyxyll]

We had to do something like this when I worked in repairs, even going as far as having the customer signing a document that the device must be picked up within 90 days after the repair has been complete, they had a copy and we had a copy, so there was no bullshitting us. Amazing what some people will try through.

[@yourmomsbf878]

"If the customer is gangster, we may keep it for one more month", that's wonderful hahaha

[@Nahueldelasideas]

Happens to me every quarter, I had yo call the police for assistanve a fee times. Well dealt with

[@Anachronos1]

Same here. We have 2 months limit until customer pickup his device. Also we give him copy of agreement document that he sign and any person from his family bring back that document he will take the device. Also we explain him that after 2 month his device is becamse our and he can not take it even if he came with police. We had that case too and nothing happen.

[@jamesmcgee9279]

You are way nicer than I would of been!

[@rafguard4594]

I am watching this video now 3 yrs ago you very good guy and very good technician.

[@reasonallame]

I brought in a old Xbox 360 for rrod, forgot about it for 2 years and went back and it's still there. Lol

[@mikethespike056]

Lool

[@iamaprofessional]

You must look pretty scary

[@reasonallame]

@@iamaprofessional huh?

[@Journetta]

how do you forget your valuables... If u forget that u handed it in.. you obviously don't care about it..

[@mikethespike056]

@@Journetta Exactly. Give it to me pls 🥺🥺🥺🥺🥺🥺🥺🥺🥺🥺🥺🥺🥺🥺🥺🥺🥺🥺🥺

[@Keythong]

I can't believe the customer had the audacity to demand an iPad 3 from you. You went above and beyond to help a regular customer out and he tried to take advantage of your good nature. He saw you as a soft touch but you stood firm with him, so well done.

[@northof-62]

Thx for your interesting talk. Customers should be more grateful and aware of the work you're doing for them. It must be frustrating to deal with lack of communication, complete ignorance and weird expectations.

[@vinniepooh]

I am so blessed for this video! Thanks for sharing. Makes huge sense to me! I learned a lot, but I can’t believe, You try to fix the situation and he came again with complain, and even lie.... Really appreciate this video! Thank You so much for sharing! I was thinking if I was in this situation what will do? And maybe one suggestion. Just make a backup, if You was with it a lot of things could be fixed.... I don’t like to be a teacher, but just share my feelings if I can help U in the future. All the beat!

[@D.AverageJoe]

Maybe try getting a deposit when people drop off tablets

[@Pogohontas.]

I suppose the tablet itself is the deposit lol

[@dmo848]

Good idea. Even 5 bucks. Anything would be better than nothing

[@TheOnlyTwitchR6]

That customer was full of shit. If there was any evidence that he needed on it, he would have either told his lawyer to go pick it up ASAP, or Called your repair shop to let you know how important it was.

[@GianlucaRoccaGian]

Thank you for sharing your experiences! if only i would have know when i was 16 doing repairs :)

[@nataf10]

Great information. Thank you very much for sharing. Happy New Year