Customer FURIOUS over ROOKIE MISTAKE! | Behind The Loupe #8

[@aaronshields3922]

I don't care what business you are in, mistakes will happen. However customer service and how you deal with that mistake is key. Handled it perfectly. Also good on you for showing it. That's a real behind the scenes of how a business is run

[@gusvillajewelry]

Debated whether we should, but it’d be disingenuous for us not to show that we also make mistakes. Appreciate the comment g!

[@TankBmore]

These videos are dope Gus. Keeps getting better and better

[@gusvillajewelry]

Thanks bro! Appreciate you !

[@Jiggysavvy]

Homie said I made that shit come back with something better 😅😅😅

[@sebasrxo1587]

Love your content bro as a jeweler myself nice to know even big shops make rookie mistakes too

[@abovemadness]

Definitely enjoying these videos man, it’s a breath of fresh air. Glad you decided to do this style of content. That lock also came out really dope, simple and elegant.

[@TautologyTechSystems]

Can confirm, excellent customer service.

[@demon39063]

6:30 the cuban you're wearing, what's the karat of gold? I love the color. looking to try you guys out soon for a cuban

[@giancarlocapellan6514]

Love the videos Guss!! You have inspired me at 17 years old to someday create my own jewelry!

[@gusvillajewelry]

Do it man, dream big!!

[@josephroman5473]

it is actually good practice to leave the workbench clean and use the shavings from the process as solder

[@akaEthan]

"Not that we hate black, we're not racist over here"🤣

[@Carspotter_Ben]

8:57 did u just dis trax……

[@bigb3577]

How was that bracelet that dude came in with ugly ? Is it just because it’s 10k?

[@A1Po]

The vlogs are so good

[@AccentBwoy]

True

[@gusvillajewelry]

Thanks man!

[@paullordi5154]

That lock is dope

[@nio619]

Gus I’ve been eyeing the 12mm 22” Cuban rhodium like the one you sold in the beginning of the video. Hook me up with pricing like the hommie in the beginning of this video. What’s the best you can get me?

[@traceinprogress]

Man i can't wait to catch this next episode!

[@EvolveDigital.]

GIMA the OG

[@bryandiaz2098]

When you restocking the 4mm Cuban gold over silver

[@Julio-p4s]

Anybody knows the exact model of that omega Speedmaster. There are so many out there on gray market for good deal but I liked it that one

[@dakotaxu4792]

I once has a trusted jeweler make for me a solid 24k gold bangle that weighed 307 grams. The person responsible for putting the fineness stamp on it stamped it 24k TWICE, with each stamp about a centimeter apart from each other. I wasn’t very happy and asked the jeweler ‘Why?’ ‘I need to know why your guy stamped it 24k twice right next to each other. She couldn’t explain and I just let the issue go. Eventually I thought the whole thing was funny and came to actually like having the bangle ‘double stamped’, almost as if it was reinforcing the fact that it was 24k But in this video the stamp 950 generally refers to platinum, as jewelry made from platinum is commonly 95% pure. An error in stamping ‘takes away’ from the ‘premium feel’ you get when buying from a high end jeweler. Obviously it’s a Quality Control issue and should have never left the factory

[@BIGMANMUSIK]

Coming through to pick up some chains and bracelets! Keep up the great work 💯

[@gusvillajewelry]

Come througggghhhhh

[@splice43]

14:30 was funny lol🤣

[@dakotaxu4792]

The work done on the jewelry in this video looks so crude!

[@matthewdeal3857]

Gus where did you get the gold plugs??

[@kevincarter9921]

You da man bro. Love your work.

[@gusvillajewelry]

Thanks g! Appreciate you !

[@damienwinters1220]

Yo bro I’m looking at a chain on your website right now and the payment option do you not receive product until you’ve made all your payments ? Just curious

[@OrlandoCorrea-k2i]

Beautiful💯👍

[@gusvillajewelry]

Thanks bro!!

[@kennygottlieb3628]

The sleevelock looks like a item itself.

[@dmob420]

Somebody is getting fired!

[@dmob420]

@@MehhhBushka gus calls his shop high end/ the best of the best. lmao

[@dmob420]

@@MehhhBushka Agreee. His markup prices are not worth it. There are plenty of people who make cuban chains, maybe not a good as gus but it will do the job and everybody will like it. Most people will not ever care about the small details.

[@dmob420]

@@MehhhBushka yup

[@rootsnculture]

I got a cuban from gus. Came back where the welds to close the links was very bad craftsmanship. About a handful. I sent picks to him. N response. This as back in September.

[@JonathanGonzalez-ye6db]

Really bro my face for click bait 😂. Pleasure doing business my guy !! Thanks for the hook up 👍🏽

[@gusvillajewelry]

Hahahaha sorry man!!! It’s the cost of the discount 🤣🤣👀

[@michaelerving9146]

Gus I have like 300 grams of clean silver chain , can you turn it into a Cuban for me ? I’d obviously pay you for your labor and everything else ! I just don’t have any use of this extra chain so I’m trying to find a use for it

[@DannyNutron]

What up Gus. I order a cuban chain and bracelet both silver. Have attempted to get a response through the chat and on your site and but have yet to get a reply. Is there any way to contact you or someone to handle my questions? Looking forward to picking up my set hopefully you can get back with me asap. Thanks again.

[@gusvillajewelry]

Sure man email us [e-mail] Or call us 3059007122

[@kozmosjewels3070]

You casted the grill in 10k and then say it’s 18k 😂🤣

[@gusvillajewelry]

lol the editing, I was referring to the pendant that was 10k, the grills were 18k

[@ChrisKuwait]

You said 10 several times.. He even wrote 10kt on the box and put the grill on the 10kt.

[@lucyhg2010]

He doesn’t wear jewelry yet he has two earring a chain and a watch lmao. Probably a belly button pieced too lol

[@DMWBN3]

Gold ear ring. Gold chain. Not forgetting a ROLEX. But no jewellery.

[@teeknowstech]

What.size cuban is that?

[@gusvillajewelry]

Which one?

[@marris9210]

I guess he means the one you’re wearing in the video around 10mins in

[@smashergrilla954]

If ima spending bread, then im buying natural nice clean stones vs. It's an overall investment. When the doughs low, the jewls go. You know the drill

[@rasicomega]

Good luck trying to resell diamonds...

[@smashergrilla954]

@rasicomega better then lab dimonds

[@wormsy2222]

@ 23:54 😂😂

[@wantsomemor6513]

lol Mario 😂

[@gusvillajewelry]

Lmao, he’s a trip every time

[@michaelerving9146]

Lab over natural all day

[@gusvillajewelry]

Alllllll day long.

[@LoneWolf-qk9pl]

So disrespectful to a colleague in the business....

[@ryanr4181]

i see you make custom jewlery could you make me a Pendant for the MC i belong to??

[@ChrisSoiCy]

8:57 Lab CVD stones are 💩 don’t lie to your audience

[@evanoneill619]

Just buy a set of stone sifters.

[@gusvillajewelry]

Great idea! 💡

[@moblack5883]

Mario the jeweler is a trip

[@gusvillajewelry]

🤣 he’s an asshole

[@alliwantedwasahellcat9565]

Editor I’m 5 minutes in please turn down the jazz elevator music during the dialogue, I can barely hear them talking. It’s kinda obnoxious 😂😂❤

[@T980J]

I tried to order a 26c gold chain, they had no idea what I was talking about! Clearly ametuers.

[@gusvillajewelry]

Amateurs *

[@JoseDiaz-lg4fn]

The only thing I can’t agree with is them fake ass lab diamonds I want real diamond in that case go fake gucci and fake Jordan shoes as long as they look like there real is ok negative

[@smashergrilla954]

Man them stones in that lock were ugly asf. I noticed no close up on the finished product.look like garbage work.

[@Julio-p4s]

Yea that shit was ugly but mostly because of the design. I mean that’s what the customer wanted lol

[@Jor-ElAsberry]

🤷🏽‍♂️ hey, I literally got what I asked for. I’m tired of the seeing the same thing. I have a diamond button, had the “bussdown” before. I need variety. It’s not my only Cuban btw. I also have a tri-color 13mm, 14k one.

[@Jor-ElAsberry]

@@Julio-p4sto each their own. Looks good to me on me.

[@Julio-p4s]

@@Jor-ElAsberry agree

[@gabe408sj]

Who you tryna be ? A rapper ? Plug geo ? Johnny dang be yourself bro

[@dreamsofcazal5744]

Bruh shut your hating ass up

[@gusvillajewelry]

🤣 bro.

[@KyngDixon-l4g]

Why are you worried about what he doing 😂

[@TankBmore]

I'm sorry gus but Cvd is not the same as natural. Flat out it's not. One is man made by some dude in India while natural diamonds come from mother earth. Its cool to rock what u want but u don't need to talk down to natural diamonds. Its all about being informed on prices and not getting ripped off. You can buy natural for great prices if u know where to look or who to deal with.

[@G-spookyk4zs]

Then don't listen to what he says, because he's not giving the advice to you. He's giving it to the average person who would walk into a store and have no way of telling if the diamond was natural or cvd. Someone who has no knowledge or access to a machine that can tell them the difference, always run the chance of getting beat if they don't trust the jeweler. No one's going to be able to tell by the naked eye.

[@gusvillajewelry]

Only the upmost shadiest jewelers don’t tell their customers if they’re buying natural or lab. I’m simply telling you natural diamonds are a 100% manipulated market with nothing of value since their lab diamond counterparts offer the exact same thing at a fraction of the cost. But sure, keep believing the natural way is the smarter choice.

[@TankBmore]

@gusvillajewelry never said it was smarter. Its a preference thing. I just prefer something real over man made. And if u buy smart you don't take a hit. If I'm buying diamonds I plan to keep them. Otherwise it's all gold for me. Gold is king. Diamonds are a luxury. If I want lab I might as well go really cheap and buy moissanite 🤷‍♂️

[@lamontlauren367]

been looking for those “great prices” for over 20 years bro 😂

[@TomasGarcia-d2u]

24” 14k gold 10mm cuban link chain presio ????

[@gusvillajewelry]

Www.Gusvillajewelry.com

[@TankBmore]

I'm sorry gus but Cvd is not the same as natural. Flat out it's not. One is man made by some dude in India while natural diamonds come from mother earth. Its cool to rock what u want but u don't need to talk down to natural diamonds. Its all about being informed on prices and not getting ripped off. You can buy natural for great prices if u know where to look or who to deal with.

[@kevinkant6817]

Yes it is the same thing, just made faster

[@kevinkant6817]

And everything is “natural “ atoms are natural

[@glasshousecp]

You are still getting completely ripped off with natural diamonds because the value plummets. If you have to sell it in future you lose 40%-60% of its value. That's why he preaches lab. It is the exact samwthing for a way better price. The diamond market has lied and said natural diamonds are rare. That's a flat out lie. They are a dime a dozen. One company controls half the market and determines the value. It's criminal. Lab is the same quality and u pay less. Therefore u won't as much when trying to resell. He explained this on his video of going to India. Hes speaking facts!!

[@gusvillajewelry]

Cvd diamonds are .999 crystallized carbon. Natural diamonds are .999 crystallized carbon. How are they not the same ? Outside of how they are made explain to me chemically any different ?

[@TankBmore]

@gusvillajewelry if they were the same it would not be detectable with a machine lol stop bro