Customer Service Hotline

Customer Service Hotline. When your high-tech fancy appliance experiences issues, you call the customer service hotline, right? You may get some help, but you also might get some fresh perspective.
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Credits:
Cast: James Perry and Natalie Madsen
Director: Luiz Malaman
Producer: Luiz Malaman
Line Producer: Tess Kelly
Writer: Stephen Meek
Editor: Trent Woolford
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Customer Service Hotline

[@StudioCtv]

Tell us a problem, we'll give you advice to fix it

[@carolinecullison7193]

Studio C can you fix my dog? When she's excited she freaks out, whines, bites my wrist and runs in circles.

[@reagan8888]

My cat peed on my keyboard and now the keys stick Help

[@OrpheusO-je9sd]

How do I focus on study when JK Studios and Studio C exist?

[@aldrickdelacruz273]

My refrigerator is running Lol

[@ivanarcheous4731]

My hand is stuck in a nutella jar...

[@mythtaken3154]

When James forgot what he ate for dinner, I immediately thought of the sketch where he forgets the word for food.

[@jackstone9928]

Your comment is literally right next to the video for the sketch about James forgetting "food" On my computer anyway

[@hannahelaine3162]

That's the sketch I watched right before this one!!!

[@amirunhaziq8296]

Ha..food!..so,that's the word..

[@matheustran8009]

Mischief Managed when Natalie started asking questions I thought of the longest checkout ever

[@hannahelaine3162]

@@matheustran8009 YES!!!

[@andyhaochizhang]

To everyone talking about the meaning behind this sketch, let me summarize it for you - the manufacture sold James a faulty product, and then persuaded him to not exercise his legal right for a replacement through guilt tripping. This is like you signing a contract to buy a two story house from me, but I built you a shed, and when you ask for a refund I tell you "you know a lot of people are homeless". This isn't a sketch about petty first world problems, it's about consumer fraud.

[@samuelsoliday4381]

I like this take.

[@nikk-named]

I was just about to say that irl he should really get that fixed regardless of whatever the customer service lady said because (as you said) it's a faulty product and it's well within the time where it should still be functioning normally/well.

[@Machtyn]

The correct answer is, "Yes. Yes I am. And the First World warranty I purchased should cover that defect."

[@legogenius1667]

Exactly, he paid for a functional fridge and got a broken one. He is right to ask the company for help fixing it

[@hail_flower]

While I think there is a hidden message here, this is a brilliant tactic for companies who don't care about their customer's problems.

[@matthewa.whiting719]

Breath in, breath out. It's a joke

[@Machtyn]

@@matthewa.whiting719 Point is, yes, it's a joke, but it's trying to make one feel guilty for one's position in life. It's such backward thinking. And, no, I'm not wealthy or privileged compared to the many. But I'm not poor, either. But if I was poor, in the bottom 10% in the USA, Canada, Sweden, Australia, Switzerland, Britain, Poland, or Japan, I'd still be in the top 40% of the world. In fact, you'd be living better than 90% of the people in Russia, Portugal, Brazil, Turkey and Mexico, to name a few (using statistics by OECD as reported by The Economist in 2013). Again, not something to feel guilty about.

[@awkwardmonkey86]

@@Machtyn It's a message about being grateful for what you have and counting your blessings.

[@gregcoolman6552]

Practical philosopher vs customer service lady!

[@chrissyjoy08]

+Greg Coolman that would be awesome!

[@sibi51811]

yes thats a sketch we need

[@kingdamager7370]

That's when you return the refrigerator and get a different brand.

[@greevaramani3118]

@@ericolens3 lol my family has a dishwasher but we still decide to hand wash everyday. idk why we don't use it

[@ryantobler7607]

and when you stop watching Studio C...

[@MrPicklesAndTea]

@@greevaramani3118 because dishwashers don't clean, they wet things a little, with a lot of time, water and soap. If you get lucky, there might be a broken plate.

[@emeraldglowodraws]

Some say the refrigerator still spills ice cubes onto the floor to this day...

[@lynnejones9213]

Xd

[@sunsetskies9788]

5 whole days...

[@gabs8453]

That's just cold

[@victordragnel1124]

oh say it aint soo

[@sami8398]

Even in 2020? Wow

[@mamagibbs5246]

Yes, this man has a lot of blessings. Still, when you buy something, big or small, First World, Third World, wherever you are, you expect it not to be broken as soon as you buy it.

[@Xman34washere]

I mean

[@peturgullak4527]

@@Xman34washere you expect its broken as soon as you buy it?. i want to sell lots of broken stuff if you want

[@aairo5386]

woah what a revolutionary concept, i better tell all my friends about this

[@Silly_Illidan]

It's broken how broken ice cube rain is

[@panda4247]

"Have you ever had violation ov yiur basic human rights?" I thought the response to that should be "yes, right now when you are asking private information of me when I just want to repair my fridge"

[@iwatchwithnoads7480]

basic human rights: food, shelter, clothing, barrier-free access to healthcare and education.

[@TheLostSorcerer]

@@iwatchwithnoads7480 Article 12 of the Universal Declaration of Human Rights includes privacy.

[@Silly_Illidan]

@@TheLostSorcerer who cares about universal declaration of whatever? Certainly not your smartphone and laptop companies

[@sarahberkner]

​@@TheLostSorcerer But he has a right not to answer.

[@CloverKismet]

She makes a good point, but having just spent the money on a 'Top of the Line' product, i would expect 'Top of the Line' service. Nice video, Guys! This one really gets you counting your blessings.

[@RiversEagle_]

She makes a point but a manufacturer has a responsibility to deliver a functional product.

[@lonelygamerinspace548]

I agreed that it is not a good one. It is a joke though. But still. I could excuse that kinda service if James was acting rudely, but James acted normally. So that is inexcusable in my book.

[@leonardopaulsen2116]

But I doubt that most Americans would actually revaluate their lives but rather just return the refrigerator and get a new one

[@EPgamez]

... this IS top-of-the-line service

[@Silly_Illidan]

U r entitled... Not saying you shouldn't be considering you may have paid for it... But still....grab a screwdriver and KZbin tutorial and do something useful for a change

[@natalierighetti2984]

I LOVE STUDIO C!!!! Everyone has there own talents which adds to the skit and makes it funny. Natalie: her ability to not laugh and talk fast and clearly Jason: his impression ability Matt: expressions Mallory: smart and sassy😁 Stacey: really good at acting for each different sketch Adam: the sensible one James: steady, sarcastic Jeremy: serious but can do any acting job Whitney: big personality Stephen: funny voices and good at expressing, and I dont care what catchafan77 says😉hope you get it.

[@brotemca8020]

The thing is, Adam is also very good at being a victim and screaming

[@sparshjohri1109]

Adam is really good at playing slightly quirky characters that act serious (kind of like Jeremy) If I were to arrange the cast in order from least quirky to most quirky, I would make the following list: Jeremy Natalie Adam Matt Stacey James Whitney Stephen Jason Mallory

[@Ghav]

@Alexander Curia could you explain the reference to me? Lol

[@evelynhinckley1049]

@@Ghav catchafan77 (or whatever the name is) is Stephen's hater in their sketch "it's a wonderful life without studio c"

[@elijohns1173]

@@evelynhinckley1049 lol I always thought it was ketchupfan77 or something like that.

[@galentine1014]

I work in customer service and this is so therapeutic.

[@AlexPBenton]

“You’re right! I should really get back to watching clean water spill wastefully all over the place!”

[@Ciresgaita]

"I want to fix my cellphone problem. "Sure, I just need you to tell me the name of all ancient greek gods and their respective bloodtype"

[@long-dead-king]

*deep breath* OK SO ZEUS-

[@manavighosh4344]

PJO much?

[@lukasadamson6091]

Nice try. But youll have to research your own stuff for you presentation.

[@olivecharton1896]

Han Yoshihara all their blood is actually ichor without any blood type but okay

[@johnmartin4119]

Zeus, Hades, Poseidon, Hera, Hestia, Demeter, Athena, Hermès, Ares, Hephaestus, Apollo, Artemis, Dionysus, Aphrodite, Persephone, Pan, Helios, Selene, Eos, Iris, Hebe, Psyche, Heracles, Eros, Asclepius, The Fates, The Muses, The Hesperides, Nereus, Thetis, Amphitrite, Triton, Eris, Hypnos, Morpheus, Thanatos, Chiron, Nereus, Hecate, Calypso, Circe, Graces, Ariadne, and they all have no normal blood type cause they’re gods

[@evrint]

I mean, his nice wood floor might get warped by the melting ice.

[@evrint]

@@kallimari See Customer Service agent? Even disoriented canines know there's a problem.

[@phenodrake3386]

Heavens forbid the melted ice reaches his anthropology couch! Someone should right swipe his tinder to tell him to protect his couch?

[@brettchristensen7382]

My wife and I stole this skit and did it last weekend at a camp. Simple yet powerful. Excellent material. (We didn't deliver it quite as well, but people got the point.)

[@dillyys]

Can you make dead wedding 2 with the actually weddings and funerals played

[@makelizabeth272]

"Is this my mother in law?!?!" 😂😂😂

[@_aiko020]

This is like the grocery line sketch from years ago but amplified by 3000

[@awesomenessbrothersproject8357]

“I wouldn’t mind my kids in the army”

[@sophiaskojec]

James, is your refrigerator running? THEN YOU BETTER GO CATCH- Oh wait.

[@somejapanesecat8367]

when James talks all think of is lobster bisque LOL

[@pandathegamer814]

that must be the greatest way to end an argument

[@isteinrsleie6784]

He's not there to complain. He clearly needed help with an product he used money to pay for. The other stuff isn't his business nessesary and neither should it matter.

[@johnchestnut5340]

He called the wrong number. She couldn't just tell him he called a wrong number.

[@OneWeirdDude]

Me (at first): Why did I choose this video? I watched it last week. Me (after): That was cool.

[@moved1885]

XD I loved this and how it turned into something somewhat meaningful instead of just the normal "Annoying Costumer Call Line Person" thing

[@TheTrueSpottedStripe]

She was still annoying, what I would have done is say "Yes, Yes I am, now that we got that out of the way I'm going to return my fridge and never do business with you again. When I buy something, I expect it to work. But, you seem to prefer screwing around with you holier than thou rhetoric, I bet that you couldn't care any less about third world countries you people just want to seem better than everyone. I can do that too, let's take a look at your yearly profit margin, oh nice lots of money, I'm sure that most of it goes to starving children then? In fact, why don't you give money that you yourself earn and give it all to charity for the homeless? I'm sure you have plenty of stuff to be comfortable. Plus, you have a decent job, Starving children in Africa don't so you should be just fine."

[@leosong829]

Not really that meningful

[@andyhaochizhang]

No, this is simply psychological manipulation by a business to take advantage of a consumer (by avoiding to honor a contract), and therefore fraud.

[@ibhr4135]

I love watching the bored, tired guy in the background in the call centre.

[@bookclub.spampage]

One of the best ones they’ve done

[@alexismonroe3921]

Omg this is one of my ALL TIME FAVORITE SKETCHES! ❤️

[@AidanG]

haha. be grateful friends.

[@Sabrina-yl6bg]

Natalie telling it how it is LOL.

[@nicholasemjohnson47]

This video is so funny, yet so deep and philosophical.

[@SchnauzerMoon]

Yay kind of a sequel to the long grocery line sketch!

[@seanpeine9258]

Love the dose of perspective!

[@hangeloarias7580]

Yeah but, if you bought something you kind of expect it to not be broken.

[@jakemartinez6894]

The sad thing is I’ve personally met people who are actually like this...

[@stillwatersrundeep001]

Like the caller, or the customer service agent?

[@sarahberkner]

It's clever as a sketch but it would be annoying in real life, however they do have a point. I think about this sometimes when people are complaining, especially about their job- why do they work there if they hate it so much?

[@Kate-lf9do]

His face when he hung up! 😂😂😂

[@rocksta9954]

Ok

[@violetstudios920]

James and Natalie are a perfect comedy duo 💕

[@maddy7101]

@@Mr.Fulton Um, I'm pretty sure Natalie is married, if I'm not mistaken so...

[@awkwardmonkey86]

@@Mr.Fulton They are both married to other people and I didn't notice any tension between them at all.

[@countryem12]

Aww! This is actually kinda sweet and humbling. Reminds us, if indirectly and with a good dose of humor, to be grateful for what we have. :)

[@lee-man6464]

When I usually call for problems they usually tell me to rub some bacon on it

[@marilynscott5409]

Oh my goodness!! Rhett and Link all the way!!!

[@grantjohnson5785]

America!!!

[@awesomegymnast8817]

love this!!!

[@prophetofthe20th45]

I love this sketch it shows that a lot of people who complain don’t know how good they have it

[@Luna-ft8yh]

Hah! This is really brilliant. I like it. Always a bit sarcastic 👌👏

[@joelleryan2484]

This has been the first funny studio c in a long time

[@mainman3476]

You're not wrong.

[@Kate-lf9do]

I agree

[@Kindiah]

I thought it was the worst! Complete trash that's not even funny anymore! Studio C hasn't been funny in soooo long! I swear they sold their soul.

[@mainman3476]

@@Kindiah They ran out of ideas.

[@shivanihr5879]

Just because someone has a good life doesn't means his fridge cannot be fixed. IT'S BROKEN...NEEDS TO BE FIXED

[@Thebrian58214]

I love studio c, I have seen every sketch at least 5 times

[@tylercox4226]

You guys have super funny videos. I love studio c!🤪

[@neverenoughminerals1455]

Count your blessings, name them one by one.

[@Kate-lf9do]

That is very true

[@RandomnessAllTheTime]

Isn't that a song?

[@neverenoughminerals1455]

@@RandomnessAllTheTime Yes. A song and point this skit was pointing out.

[@RandomnessAllTheTime]

@@neverenoughminerals1455 Oh okay thanks! Also I agree with you that this was what that skit was pointing out.

[@Kindiah]

Counting blessings doesn't mean letting people take advantage of you and selling you garbage! If you disagree, give me money and I'll sell you crap!

[@alysoncox5525]

I wish every costumer hotline employee acted like this XD this is my mother in law! Nancy! XD I love Studio C you guys are amazing!

[@TheTrueSpottedStripe]

That, would be awful, why would you want that?

[@petekuhlman5140]

Very funny! Thank you!!

[@VANNO.]

1:38 the face of him thinking” yes I know this but I want my fridge fixed. Not get yelled at.

[@akshmehta4238]

Well...this didn't escalate quickly!!

[@collin1001]

You still didn't fix the fridge

[@yolaanimationsnauttp155]

Studio c I love this sketch

[@3DSteve52]

love you guys

[@milodoesntknow2090]

Her: *tries to make me feel bad* Me: I'm lgbtq. I'm suicidal. I'm in constant physical and mental pai- Her: oh. *hangs up*

[@maftallu]

THANK YOU FOR TELLING THAT TO THE WORLD, !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[@raymondmcgee4491]

Don't know how I didn't see that coming 😮. Mic drop...........👌🏾

[@emeraldnightlrt6316]

Natalie is good at constantly asking questions

[@taz5992]

Isn't it weird that an jk studios ad is on studio c video😂🤣

[@andrew6279]

Do they do both or are these old sketches

[@taz5992]

@@andrew6279 they do it in both

[@ethanslifka3904]

Dang Natalie!! You schooled James!!!!

[@caster_3]

I love Studio C!!!!!!!!!

[@mamagibbs5246]

Oh, the ad that came up before this video, earlier! 😂 Whitney makes deodorant adds a lot more fun! ❤️ (Also loved Mal in those old Purple ads, but this one is new).

[@soniakay1231]

I LOVE YOU GUYS AT STUDIO C

[@evanbleyer1607]

My favorite part of the sketch is when James was like, “Wait, what did I eat for dinner last night?” 😂

[@hannahj7596]

I actually love this so much

[@bustinjeiber4045]

I have that exact fridge, it's a General Electric, not a "Hoshizaki" and it does have an ice jamming problem, but not an ice spilling problem.

[@itsirisii5715]

Wow. 188 people liked this so much they turned their device upside down to like it again!

[@edrispro]

Lol, people complaining about people complaining about legitimate problems with their purchases.

[@ourochroma]

I wasn’t expecting wholesomeness

[@kyralee1185]

Awesome!

[@tylts645]

Yeah but his fridge is still busted tho wtf

[@CaryPohlhammer]

I know, right?! The sketch still feels unresolved. Why didn't she tell him how the fridge was broken?

[@hanawasti3699]

Omigod this was sooooo funny! Natalie, you did a great job and you too James! Ive watched all of you jk studios and studio c video about the times😂😂❤️ This is like the one where Natalie is the 911 helper in the real Samaritan one and in the longest check out line😂😂😝 keep it up💕 If you respond I swear I will never EVER be more happy in my life.😁

[@moneymuffin2005]

I just realized that that fridge is the same model fridge that my grandma owns.

[@tommyjordan6926]

Lol I love y'all! This is so funny

[@c0bbles344]

OMG I FREAKIN LOVE STUDIO C. I WATCH IT WITH MY FRIENDS AND FAMILY. I LIKE CANT EVEN PUT IT INTO WORDS! You guys are the best i love you •0•

[@StudioCtv]

THANK YOU LOVE YOU TOO

[@c0bbles344]

Studio C yaaaaaassss

[@RandomnessAllTheTime]

James, you will never be SATISFIED!! Although when you are you have BLOWN US ALL AWAY Like in the lobster bisque sketches were we were all BURNed By how amazing it was!! So let us RAISE A GLASS TO how good these are. Okay, I will stop now...

[@timelordsrapbattles8498]

Next time you make another comment like this, I want to be IN THE ROOM WHERE IT HAPPENS.

[@RandomnessAllTheTime]

@@timelordsrapbattles8498 Than MEET ME INSIDE

[@timelordsrapbattles8498]

This comment better STAY ALIVE.

[@RandomnessAllTheTime]

@@timelordsrapbattles8498, Of course, it will. -YOUR OBEDIENT SERVANT A. Ham

[@maddy7101]

YASSSSS!!! THESE PUNS ARE LEAVING ME *HELPLESS!* ❤

[@Imnotcannon]

Yes

[@blastlightstar]

I’m watching this completely straight-faced and my mom is laughing her face off next to me because she relates to this haha

[@hail_flower]

This is so true! Way to go Studio C!!! Love how you shared a hidden message about world problems in engaging comedy.

[@shadamyandsonamylover]

CraftyGirlME I mean, in a first world country though you’re going to have first world problems. The sketch was funny but a broken refrigerator spilling ice onto the wood floor is bad. That ice will melt and damage the wood if no ones around to pick it up...so then he would have a major house problem and not just a refrigerator problem.

[@hail_flower]

I respect that, but house problems are still not nearly as bad as starving to death in a straw hut.

[@shadamyandsonamylover]

CraftyGirlME people’s struggles aren’t comparable to other people’s tho. Someone’s damaged house costing thousands of dollars could affect their life in a way that people starving in a straw hut wouldn’t know. The two issues are equally valid - but in completely different ways. If those third world people moved to a first world country and had first world problems it would be just as wrong to brush it aside and say “oh you had it so much worse before, stop complaining.” I understand the reason people brush off first world problems, but the mentality that your struggles are worth less because someone has it comparatively worse is a fallacy and causes way more emotional damage than one might think. Sorry tho. I’m not really trying to be argumentative or anything. It’s just this mindset really bothers me.

[@zmanitee1664]

@@hail_flower Why would you compare apples to oranges? If someone has enough money to buy a refrigerator, and it is broken, then they need it fixed. Why the frick does it matter what someone else around the world is facing? Is you not getting your refrigerator fixed somehow helping them? And to give someone crap for worrying about their problems, no matter how small, just because someone on the other side of the planet who you have no influence on is starving is just asinine. Just because someone has bigger problems than you, doesn't mean that your problems are negated.

[@matthewmitchell3457]

Yeah, to be honest, I think of Natalie as much more "villain" than "hero" of this sketch. Nothing better than people guilt-tripping you everywhere you look. I think any positive message is kind of lost in Natalie's uber-annoying demeanor. Guess it's good if you can sift through the annoyingness to find the good message, though. And it is a funny sketch.

[@angelburns6066]

The classic Refrigerator Joke Literal

[@abbsntroy6983]

lol they should all do this

[@altadeam]

whenever I heard customer services, I could hear Diego say it

[@Kate-lf9do]

One lesson: Always be grateful for what you have.

[@lettuce01]

Its a sketch comedy, not Confucious. If my fridge keeps spilling ice when it shouldnt, you know dang well im gonna get help to make it stop.

[@hail_flower]

Mr. Yogirt, go ahead, get your hypothetical refrigerator fixed. But be grateful for the help and refrigerator you have.

[@lettuce01]

@@hail_flower are yall 14?

[@awkwardmonkey86]

Kate Liapis Very true. The "modern" way of thinking especially in CA is that your"entitled" to everything and everyone owes you everything. No one is grateful anymore for what they have. I think it's a great message.

[@hail_flower]

Mr. Yogirt, what do you mean by that?

[@ijk7Seven]

Funny Mind-blowing Deep meaning Down to earth Back to reality Well written Superbly executed video One of your best videos ever, Studio C

[@Kindiah]

ijk7 I thought it was not funny at all mind-numbing ridiculous insulting poorly written absolute trash!

[@esejsnake1503]

@@Kindiah I sadly agree.

[@Captianclap]

Freelancers add for a studio C video it’s beautiful

[@emvincent7735]

Omg I love studio c

[@andreworton576]

Wow they made a good point

[@Kindiah]

Andrew Orton Anya Corra Only if you have the reasoning of a mind controlled slave! It's not right to take advantage of someone by selling them crap they paid good money for and convince them they have no reason/right to complain! If you disagree, give me money and I'll sell you crap!

[@mathmainiacthefirst6751]

So if I ask for help, I can't have it because I was to PRivElAgeD to need help?

[@legogenius1667]

Fun in a sketch but not valid in real life

[@tetra1219]

No, I'm pretty sure the message of the skit is to be grateful for what you already have in life

[@legogenius1667]

@@tetra1219 I'm pretty sure it's just supposed to be funny, not every story has a moral :)

[@Machtyn]

@@tetra1219 The message I got, though, was "feel guilty because you have it so great."

[@lilygold8357]

@@Machtyn At which point did the sketch imply that you should feel guilty?

[@bananabread162]

First the grocery line, now this! Natalie! Quit asking thousands of questions!

[@gusthebus9501]

So True!

[@cabbage-soup]

that's a waste of water though. he should still ask for a refund so he can get it replaced. summer's forest fire season.

[@lonelygamerinspace548]

It's good that that kind of service doesn't exist. *looks at real world* Oh...

[@joecross5335]

That was amazing!!! Laughed so hard and did not see the end coming. Well done!

[@ironhide781]

I LOVED this sketch!!

[@jacba8313]

Remember when Studio C was good and didn't metal with sensitive subjects and was completely family friendly?

[@awkwardmonkey86]

It was just saying be grateful. I'm sorry if you were offended by that message.

[@13nielsbri]

I agree they’re not nearly as funny as they used to be. Plus the new cast is iffy at best imo

[@PoorStargazer]

They were actually edgier back in the day. They seem more family friendly now.

[@leave4917]

HI, HOW CAN I HELP U???

[@justaweirdkat533]

You should do a ice skating themed one

[@mariahgubler7512]

This is amazing.

[@yo.boi.skyelar]

“My refrigerator is broken!” Well then you better go catch it!

[@emellierochelin7859]

Abby’s Life that’s not the joke

[@JohnusSmittinis]

@@emellierochelin7859 - No... that's the correct joke. It was pretty funny, actually.

[@yo.boi.skyelar]

I know it was a stretch but was worth a try!