Customer Service: It Gets Worse - comedy sketch

Remember when Dan Savage started a campaign to convince LGBT teens that "it gets better"? It's a noble cause, but sadly there's still a huge subset of the population out there for whom it will only get worse...
Written and directed by Stephen Parkhurst
Starring
Shanna Sartori
Ronnie Fleming - ron_flem
Saida Cooper - saidacooper
Bridget Araujo
Stephen Parkhurst
#Comedy #Parody #Sketch

[@iFauxPas]

Just quit my customer service job. Best decision of my life so far. My advice: Get out while you can still smile.

[@geoffa87]

It's too late for me. I'm a raging alcoholic with a crushed and mangled soul and a penchant for extreme violence.

[@iFauxPas]

geoffa87 Let yourself be an example of what could happen.

[@dankomorny3982]

Hear you, brother. Got out last year after 3 year stint. After finishing 72 minute call with a customer ("Exactly sir, Shift key is above the Ctrl key. I mean control... C-O-N-T-R-O-L.") I got several pats on the back in the office for not going ballistic in first 10 minutes. That was the moment in time when I realized it's time to get out before I become an office shooter. No human being should be that calm.

[@nhdevlin]

I so agree! best move I made....

[@jackl6121]

How about a 9 yr update?

[@krixkhaos]

I find that children are the best customers because they tend to be so unassuming, and they treat you as a person. I guess their parents ruin them somewhere along the line...

[@blushmuffin5259]

What age kids have you been working with? I had a 10 year old threaten to sue me because we said orders processed in 24 hours and his order wasn't at his door the next morning. Forget that Mom and Dad paid ground shipping and they lived across the country. I also had a 9 year old continuously put his 5 year old cousin on the phone so this kid would cry in my ear for 10 minutes about his order never arriving...could never find the order number. Also had a 16 year old get "disappointed" because he placed a high dollar order, and his parents called us to cancel the order. Apparently, even though he used the card without permission, we shouldn't have cancelled his order because it was his private account and he didn't authorize the cancellation. Call Centers are fun.

[@fmackey4966]

You'd be right my parents messed me up!!

[@fmackey4966]

@@blushmuffin5259 again it's the parents!

[@sanasayed5793]

Dudeeee. I worked in customer service and that's so fuckin true 🥺

[@TheCankleBandit]

he does kinda look like Ryan Reynolds though...

[@DarksideChaotix]

Actually he looks like an attractive Deadpool, honestly

[@supereece9000]

some of the comments i've seen make me sick "oh you decided to take this in college so you deserve that for thinking that this will get you a good paying job" "suck it up, jobs aren't supposed to be fun they're supposed to be work", you people are so full of bullshit it makes me want to vomit, it doesn't MATTER what these people did in college or that they don't enjoy their job, that wasn't the issue being addressed, it's that people who work in these jobs are abused by customers all the goddamn time and they are FORCED to grin and bear it, i don't give a fuck what you think about their decisions of what they did in school, NO ONE has the right to abuse someone just because they're in the service industry.

[@belleoftheball2night302]

but you know sometimes they give shitty service and this type of premeditated attitude towards customers is not good either. They already form an opinion and are saying it will be bad. That's not a winning attitude

[@yvonnes3064]

The people saying customer service workers should just deal with it are probably the assholes that go into their stores and restaurants and treat everyone like crap. There is never a good reason to treat a fellow human being poorly.

[@druidic6]

supereece9000 Customer Service workers need to realize that their job is only there as a place holder until they find something else. Join the military. That's what I did. I learned a trade when I was in. Never settle. If you have a job in customer service, work hard to get out of it. Once you do, tell your boss to fuck off and go start your career. Even if it takes a few years, don't just fucking sit there forever! Too many people just stop trying. Fuck working customer service for tips or minimum wage! It's not worth it. I would applaud everyone if they were to suddenly walk out on their dead end job all at once.

[@supereece9000]

CriticalThinking At what point is insulting someone who works in the service industry a justification? whether they choose to work in customer service as a career or as a simple place holder isn't the issue that's being addressed. It's the fact that because these people work in customer service many people seem to think that it's a free pass to abuse them because they are forced to be accommodating to the customer which is not right now matter what position you might be in.

[@druidic6]

supereece9000 Where the hell did I say it was okay to treat customer service people like shit? Answer: I didn't. I'm nice to customer service people. You should really read the post before you reply. I advised people to leave customer service jobs because people are mean. And do you want to know why? It's because the bosses won't stand up for their employees! They actually encourage people to be mean to their own employees. That's why I highly encourage people to tell their bosses to fuck off when quitting.

[@silverpyro19]

Ever been screamed at by a man with over $75k in his account over a $1.50 ATM fee? I have.

[@Aieshoo]

I've been screamed at by one old man over a dollar. :/

[@DarksideChaotix]

I've been screamed at and didn't even get paid

[@riviell]

I got screamed at on the regular because my pharmacy only allowed $40 cashback per person per day. We had dozens of people who wanted hundreds back without having to pay the ATM fee. I got to remind people we weren't a bank. People are loco when it comes to withdrawing money.

[@bowie.90]

I had this guy who I didn't know wanted two separate transactions when I started ringing. He was already acting like an impatient pain so I politely told him it would be faster for someone else to ring him up while I wait for the manager to void the transaction. When somebody else got to the open register first, he yelled "Jesus CHRIST!" and literally THREW all of his stuff down on my counter. A big can of Arizona tea fell and landed on my foot, where I still have a permanent bruise. Then he pitched another fit because my manager wasn't there in an instant. At least he didn't have the balls to ask for the tea back. What killed me is he had a kid with him, maybe ten or eleven. The boy couldn't have been more embarrassed about his dad's behavior.

[@TinyLittleSilver]

Once I had a woman scream at me for telling her she must come around to the front service desk less than two metres away to pay for her cigarettes (and the rest of her groceries because she wanted everything on one receipt) because it's government legislation and they physically won't scan at any other register either because of it. She continued to scream at me about everything, including how I was packing her bag, saying that she can get cigarettes from any register anywhere else, even though like I said, it's government legislation and at the time had been in place for over a year. When she almost left her paid for cigarettes behind, and I kindly went and gave them to her, she screamed at me again. My coworkers couldn't believe I kept being nice to her. Sometimes I hate working at the check outs, but then once I had my boss yell at me for something that was totally unneccessary while I was standing at the check outs and when the next customer I served saw I was clearly upset and crying, they stopped me and spoke to me for a good few minutes to cheer me up, and the waiting customers did not mind. It's the wonderful customers that make it rewarding to work where I am.

[@iamgiatho]

Omg, the ones that fit about your packing... **chirpy sarcastic voice** "Have you seen our new self-service area??" Maybe next time, you can pack your own fkn groceries, ay!!! 😁😑 lol

[@umaycallmerose]

I work at a call center, I'm 18. Taking customer calls is really overwhelming, since they can't see your face, and they're not seeing yours, it is very easy for a customer to scream at you the meanest things ever. I had a nervous collapse today, I just don't want to be screamed at and offended. Voice tone can be violent and aggressive, and gosh, it hurts. I literally have to put my customers in hold for thirty seconds to shed a few tears, then go back to the call. Yes Mr. Customer, thank you for waiting, please go ahead and keep screaming at me.

[@williamcronshaw2030]

My experience was a little different; I worked in the grocery department of Publix Supermarkets and I would have to constantly bight my tongue when people would think that telling me Win-dixie carries something we don't somehow gives me the power to make it magically appear in the store right then and now.

[@riviell]

William Cronshaw I use to work at Publix. I got screamed at repeatedly for there not being UPC codes on certain merchandise, or how our prices were insane. Like me as a 16 year old cashier had control over anything at the store.

[@williamcronshaw2030]

riviell Yep been there, anything in customer service basically means "you're the most convenient person for the customer to yell at when they don't get their way."

[@williamcronshaw2030]

And no it won't get any better, just as these customers will actively treat you like shit because they know they can get you fired so too will bosses.

[@riviell]

William Cronshaw I've decided that anyone who treats an employee of ANY "service" industry (waiter, cashier, hotel clerk, maid, daycare provider, NOT a 'blue-collar' job, etc) like dog crap, is not a good person. If you can't treat a 'servant' with human decency and dignity, then you are a bully and I want nothing to do with you. Every now and then, I post this on my FB, and some of my "friends" will say derogatory things about service employees. Fastest way to get unfriended. :P

[@greentiger332]

The sad truth is that it'll never get better. The only thing corporate CEOs care about is making as much money as possible, so they cater to every whim of the people who shop in their stores. "Good" customers who follow rules and are nice get nothing, while "Bad" customers who whine and complain about everything to get their way get everything they want. Logic dictates that when people see "Bad" behavior being rewarded, it'll encourage "Bad" behavior.

[@Gaz4113]

i know this is suppose to be funny.... but all it did was remind me of work and how much i don't want to go tomorrow so thanks for that.

[@justanotherwave]

This video is only funny because it's all true.

[@TheOneZenith]

Yeah, that's customer service. Everyone should be forced to work the lowest rung of customer service for a year or two. Maybe then we'd have a more understanding public to deal with.

[@riviell]

I've worked in retail for nearly 17 years. It gets so, so much worse. SO MUCH.

[@riviell]

Also, having customers come in wasted and pissing on themselves, high as a kite and arguing with the greeting cards, or so stoned they can't grasp items and drop six jars of salsa on the carpet (and then leave)... Yeah. that's fun too.

[@omarabuaita3858]

riviell 17 Years..... fucking pathetic....

[@riviell]

Omar Abuaita SOMEONE has to ring up your purchases. Unless you're a shoplifter. You're not a shoplifter, are you Omar?

[@omarabuaita3858]

Uhhhhh No C:

[@druidic6]

riviell Why? There are other jobs out there. Why did you work in retail for 17 years? There are colleges with financial aid, the military, online courses, and so much more to get out of retail. And no one needs to run a register anymore. All you need is one person to watch 8 auto-checkouts.

[@bobob4477]

"Do you have multiple fantasies about dealing with awful customers that would all land you in jail?" Yes. Yes. Oh God Yes!!

[@rsasify]

I had a customer yell at me for "trying to steal her social security number" when it was required for me to look up her store credit card... We literally can't even see it, but I'm still the criminal :)

[@riviell]

My brother once had a customer throw an epic-level tantrum because she slid her card too early and he prompted her to slide it again. She went off, screaming how he was stealing her identity so he could kidnap her children. When she stopped to take a breath, he yelled back, "If I was going to steal someone's identity, why the heck would I want to be YOU!?" He got a final warning write-up for that one, he said it was worth it.

[@sinnaweeb1068]

So true, so very true. And people are so self entitled it becomes down right obnoxious. I work in a meat dept of a store and seriously some of the customers get ridiculous. Which only increases when holidays come. Three days before Thanksgiving and Christmas Eve become hell on earth. We're understaffed majorly in the department leaving me and at most two other clerks through the whole day alone in the department asides from the butchers. Some of the customers during the week before thanksgiving DEMAND, not ask/request, a turkey at a set weight. For those that don't know, hens range from about 7-13-ish lb and toms (male turkey) range mostly from 16(ish)-24 lb. so trying to find a frozen turkey in the trailer end of a semi truck is HELL! I've almost broke my forearm, I've sprained an ankle and twisted my wrist, almost popped out my elbow and shoulder from their joints all to find the 'perfect' turkey for customers that more than less are ungrateful and annoyed with the weight, and heaven help us if I can't find the right turkey from the specific brand they want. And to those people brands mean the world so if I find that rare 14/15 lb turkey but it's the wrong brand that's just the worst thing I could ever do. I'll admit I once was one of those people that thought retail would be somewhat easy but boy was I wrong. So not paid enough to deal with half the shitty customers I get. There are a handful of nice people but sadly the shitty ones out number them.

[@browneyes4188]

So what work are you doing now?

[@sinnaweeb1068]

Not retail anymore thank the heavens. I work in a factory now. I'd rather deal with their shit over entailed assholes any day tbh

[@browneyes4188]

Amellia xander Cool.

[@Tigerlady248]

Aannnddd this is why I try to be nice and not get angry or complain at the service people. I've probably lost some time and money over it, but I really could care less. Five bucks isn't worth ruining someone's day.

[@Aieshoo]

Tigerlady248 You are a great person.

[@10freefall]

Ughh yes. 10 years of hospitality/customer service and the thing I can't stand is that there is no repurcussions for these horrible customers.The 5% who have no problem using an aggressive tone, eye rolling at you, answering a call halfway through a transaction, don't stop their conversation as you try to serve, pace and huff audibly when you are busy with another customer etc etc If you try stand up for yourself or match their shrill tone with a defensive one then oh here come the reviews on yelp/trip advisor etc for all to see. Just smile, thank them and quietly envision them falling down the stairs.

[@xMrsPurdyx]

I once had a family when I worked at Taco Bell who told me that they wanted the large drinks in their combo and then got angry when they found out that the frozen drinks that they wanted instead would cost extra. They called me a horrible customer service worker and called my manager over, who forced me to give them both drinks for free. What they would do with those, I do not know. Then, when they went to pay, the guy handed me his (broken) credit card. I tried to straighten it out so that I could actually scan the magnetic strip without further damaging the card, and the damn guy yelled at me. Because I was going to "break his card." I hate to inform you sir, but your card was already broken.

[@belleoftheball2night302]

why didn't you type in the number? Just asking. he probably ordered a new one and it was on the way. they take a few days to send out

[@xMrsPurdyx]

He had obscured the number and I couldn't see it. It was just all-around a really annoying card to use and I really have no idea why he used it instead of giving me cash (which he had in his wallet).

[@belleoftheball2night302]

LOL. i hear ya. crazy story right?

[@xMrsPurdyx]

Insane.

[@TammiHuff1234]

He does look like a bald Ryan Reynolds, but not unattractive. lol

[@TheRiverweasel09]

Hahah. I spent two years in high school in fast food. Never did I wonder how people could even call themselves human after some of my shifts as I mostly worked the inside and drive thru. I kept my smile up though, even though I swear I wanted to smash the whole lot of them in the face with their 7-layer burrito, no cheese, extra guacamole, no tomatoes, extra sour cream, no not enough sour cream, give me more, and I want 90 hot sauce packets with it.

[@xMrsPurdyx]

Thank you for that comment.

[@williamcronshaw2030]

Oh and a Diet Coke, I'm watching my figure.

[@WickedLenn]

My dad is part of the problem and I wanna smack him so bad when he starts screaming like that. >:I

[@iBurnedaHouse]

And this is why I try to be a good customer.

[@sarahluv7]

The company I work for is bullshit. Someone can come in screaming at us to give them cash back on a return when they paid with a card, an action that is against our policy. We have to give them their way so we don't "upset the customer." I have worked for them for about 14 months and haven't gotten any kind of pay raise or recognition for my loyalty. Instead, my hours are being slashed in half. (Mind you, I have consistently and efficiently worked my butt off with a great attitude.) As much as I want a new job, there's no certainty I'll be happier somewhere else. This job motivates me to get a bachelor's degree because there's no way in hell I'm doing this shit for the rest of my life.

[@Scarredgraymouse]

so if It Gets Better because I'm gay, but It Gets Worse because I just started working retail, does that mean it'll stay the same? :D

[@DrPluton]

Working in a call center for customer service gets my goat quite often. I do warranty service mostly, and customers just do not understand that a two year warranty only lasts for two years.

[@katty877]

This makes me glad that I sometimes scare, intimidate or make my customers feel uncomfortable.

[@luludrinkerofcoffee4035]

As a waitress, my rudest most difficult customers are entitled old people. "I'm old so I deserve everything" "I won't tip more because you should get a real job" "I eat here every week, you should bend the rules for me" Young people are the best tippers and are most polite, as they can more likely relate to your position and are more understanding.

[@denisedesireeannaneumann9804]

The second sentence is ridiculous. If the customer thinks being a waitress or waiter is not a real job, perhaps their should go to an all you can eat Restaurant where everyone has to go to the plates by their own to get the desired dishes. If those people demand staff to serve them, their should pay and respect the staff. Those hard working man and women are not some slaves from the good old Times!

[@PsylomeAlpha]

"I don't know where your eyes have been!"

[@Master0fHyrule]

I know exactly how this feels as I work with customers. Some customers will bitch and complain until they get what they want cause we just don't want to deal with it and hear them.

[@LordBeverage00]

"Yes, I'd like hot water and I mean boiling hot. And I want ice in it but I don't want the ice to get all tiny."

[@TheBrianJ]

I worked at Toys R'Us years ago. Once, a woman took her chewing gum out and stuck it on the counter in front of me, then left the store.

[@riviell]

***** I had a man bring his SICK child into the store so he could shop for candy (for himself of course) and then he got all surprised when his kid puked on my register. And guess who had to clean that up? Not him!

[@BrigitofBergental]

Remembering my time in fast food, retail, and telephone customer service makes me appreciate my crappy temp factory job so much more.

[@bigdogmc1]

I'm glad I'm not the only one that gets sad when humanity wins in alien movies.

[@pidgeonsonsteroids]

Failed to mention the shitty bosses that just wont die and the ever present possibility of being robbed.

[@TheRogueDM]

I had some 20-yr old kid and his pals gang up on me because my colleague had dared to ask for his ID when ordering a Guinness. Eventually I had to be rescued by a duty manager.

[@LordAlaster]

I used to work at winn-dixie part time when I wasn't working with the army. Well one particular day I was told that I should go back to my own country because I'm a foreigner. I wanted to use my military training to smite him from the face of all existence...but no....I needed to keep a job a hated.

[@daftquo420]

Oh my God this video was like a description of my entire career in call centers. My depression got so bad my brain actually manifested physical symptoms and made me think I was dying when there was nothing physically wrong with me save a little high blood pressure. I've escaped for now, but I'll need a lot of luck to not have to go back.

[@DconStarstormGaming]

This is why I'm glad that I just make pizzas for my job. I don't take orders or take money. It's so much more relaxing. I fear the day they make me use the register or take orders though.

[@oddchild1]

Our parents didn't intern or work as independent contractors. They accumulated a huger 401K to cash out before the Great Recession, because they saved more. And they saved more because the costs of college, of kid care, of health care, of doing business and staying alive and buying groceries and staying connected, were far less than they are today. They could raise a family on one salary if necessary.

[@nhdevlin]

Died laughing watching this. It's timing was perfect the first time I had seen this being I watched it after finally leaving my soul crushing retail sales job of 10 years. It's a total affirmation that I made the right move! That job sucked the life out of me. I am now happily employed in a job which keeps me far from the insanity that is the U.S. customer!

[@mksabourinable]

God this bang fucking on..... I needed my cust. service job to survive, I was applying everywhere else, but no one was hiring, because all the decent jobs were already taken. And they didn't even mention all the shitty ways your co-workers and bosses treat you...

[@Mometek]

It depends on the type of store you work in and if you have competent managers. Competent management makes a world of difference when it comes to dealing with abusers. I worked in a well known chain retail that was right in front of the entitlement office. We braced ourselves, every first of the month for those who thought they were entitled. Not to say everyone on government handouts were bad, a lot of them were like anyone else. Get in, get their stuff, and get out. But it was that time of month when the worse seem to come out of the wood work. Management was incompetent. So most of these people ended up sticking around for a long time. One in particular was only kicked out when he started to ram carts into random customers - after almost a year of verbal abuse I had to endure while working the snack bar - the times he had intentionally caused damage just because he thought it was funny I had to clean it up. I did finally snap and told him that he will die a lonely old man and no one would care. At least I didn't get fired from that. Then I worked in the garden center of a well known home improvement chain. Even the grumpiest of customers were in a good mood. Plants have that way with people, I guess. Management didn't let scammers get away with anything. It was retail bliss compared to that other store. Granted there were still problem customers, but I think I only had one or two that were viscous.

[@Mometek]

MOMETEK Side note. I bet it's much worse than when I worked in retail over 10 years ago. It seems that more and more people feel "entitled" and therefore can abuse anyone who is an easy target (like customer service people)

[@browneyes4188]

+MOMETEK You are telling the truth.

[@trinitydixon817]

Everything is soooo true! I've worked in customer service for about 7 years now, and as the time goes on, it really does get worse! People are ridiculous - just because I'm in the retail customer service does not mean it gives you all power to be an ass and feel that "you" are 100% right, and yes I will fight them on it, and stand for the principal of things, but some days you just have to give in to defeat and start all over the next day! But, it gets worse!

[@洋怪先生]

A shout out to the most unappreciated line of workers in our economy, at least to the ones who actually do their job.

[@TheHalifaxGirl]

"You've just lost a customer!" ........ promise?

[@Gurkan8994]

I'm 20, I moved to Sweden over a year ago and got a job last fall as a warehouse worker. I get 15 dollars/hour, free health care, and free education. I don't have to deal with any fucking customers because that's a pay-grade above me. When I lived in the U.S. I worked at Burger King making 7.25/hour without _any_ benefits.

[@jaybartgis5148]

Gurkan8994 taxes? How did you learn Swedish.

[@Gurkan8994]

Jay Bartgis I'm half Swedish.

[@jaybartgis5148]

*****​ to take advantage of their welfare system and free hand outs. Did you not read the OP? Lol

[@Gurkan8994]

Because it beats being broke and unemployed. Also, I needed to study Swedish at community college to fulfil my college application requirements blah blah blah now I'm in college.

[@Gurkan8994]

Yes, but I needed the credentials because I'd spent most of my grade-school education in American public schools. And hadn't been able to study Swedish for years by the time I graduated high school. But my conversational Swedish was excellent considering I hadn't actually ever lived in Sweden up until that point.

[@EnvoyofDarkness]

Something to add to that video: Do you stand around waiting for Death's sweet embrace?

[@alexporter6807]

Having worked on uk railways For 23 years on the frontline. I am now completely bonkers. Please don't stay in retail more than 5 years or you may never escape. It does remove every vest age of faith in the human race and leave you bereft of any hope for the future. Only one plus! You will develop a wonderful sense of humour which gives you an incredibly strong personality.

[@JimiTheCat]

Shit man, i just accepted as a customer service by google and i saw this. It makes me feel so down.

[@ettena93]

The sad part is that the worst customers (in my field of work) are the so called "adults" over 30. They bitch, they moan, they threaten and make a huge fuzz over NOTHING. Kids and teenagers are all smiles, and if they act cheeky then it's most likely all in good fun.

[@silentbooze]

I've spoken to people who valet. I've heard stories from totaling a brand new Lambo to lunch meat under the floor mats. The common thing they do, if you're one of those horrible customers, is floor it and immediately put your car into park...something that will not immediately affect your car.

[@fivedee5D]

"i don't know where your eyes have been" LOL!!

[@pncwho]

Well, when you think of all the nasty eye infections out there (conjunctivitis, styes, etc.) yeah, there's no way anyone can take used eye makeup back.

[@phinlyn]

Ohh yeah, much worse. I only wish they filmed even MORE people who work in the Customer Service Industry. The stories would be infinite. Like the lady who screamed her head off at me for not having a product in stock, accused me of being one to TELL her it was in stock (HUH?) and then being all super sweet when I brought her the product from the back of a department that wasn't even mine and BEING OFF THE CLOCK from a long night's work and merely on my way out the door when she lashed out at me in the first place. Vile, wretched people!

[@dragoness0420]

Screw that. Once I clock out, my Customer Service Mode stops working. I would have flipped her off, with a smile, and kept walking out that door. (13 years in CS. You kinda just get DONE with it after a while...lol)

[@QuestionZleep]

lmao Ryan Reynolds

[@ZeroG004]

Working In customer service at walmart was the worst 6 months of my life. Actually made me cry one time (when I got home). Last time I cried was when my grandfather died 5 years prior to that day.

[@isabelleruiya640]

I just want to say...I'm glad I don't have as many co-workers I need to rely on for my job to work. I work as a rentals delivery person. I drive for around 4-6 hours a day, if I take my time. It gets worse. I deliver rugs and linens. Yup, that means I pick up the dirty crap. Oh, it gets worse. I got sick for a couple weeks because of something I breathed in while picking up rugs from the dirtiest place in town. I'm just glad I haven't picked up anything that will completely destroy me. I haven't been sick since then, I can only thank my extremely healthy immune system for developing and immunity to whatever it was that had me barely able to breathe/see. It kind of gets worse with my job when you get another job stacked onto it...at student minimum wage - I've been out of school for 5 years. I'm not a student! I've been a shining beacon in my community for being a great customer service representative. I make ALL of my customers happy. I worked at two fast food places, three big franchise retail stores, and another cleaning service, and this job has been the nicest in terms of having decent customers. The worst customer I've had since working at this job, has been the manager for a low-budget motel. He really should have picked his fight with the right person, because I only made him feel like an idiot for picking on someone who's only job is to deliver the goods and pick up the dirties. I politely told him, "Hold on, you really need to speak to my boss about this, because I can't order you more linens we don't have here right now, and you're just going to have to wait until the dirties you sent in today are cleaned for me to deliver them. Also, my direct supervisor could hike up the gas bill on this delivery because it would be only for you." He quickly apologized, realizing that I was also the one who charged all of the billing for the business. I could easily make the change myself with my supervisors approval. I only need to depend on four cleaners/folders in order for my main job as a driver to be fulfilled. At least it's better than having to rely on flaky fast-food co-workers who always called in sick on a Friday because they're really going to a party. If one of my co-workers skips out on work for a day, I'm the fastest at folding where I work, so it only take me an hour to do what one of them does in an hour and a half if I need to start early. Wait, in case someone wants to take my job because the customers are nice - it gets worse. You can't get overtime, and you sometimes have to work over sixty hours in one week in order to get the job done. Yup, 40% of the hard work I do goes to the bloody government. I can't wait for the boss to scramble when he needs to hire three new people when I'm heading back to school. So I have three jobs in one, driving, stock maintenance (if we have it), book keeping (and billing), and folding if the business is desperate (or I pull off the once-a-month miracle of blowing through a normal eight hours of my usual pace within five, yes I obey all traffic laws). If you're not doing my job for the cheapest employer in the world, just think about how great it is to not have to deal with people's literal shit like I do on a daily basis. Have a great day everyone!

[@Kieva_Storm]

I've worked as a Cashier for 5 years. I really doubt you can hold a candle to some of the stuff my roommate and I have seen and heard. This is a parody of the "Life Gets Better" campaign, and it really made me smile, cuz I actually do work in service.

[@drjohnnylove]

OMG !! Not since the original independent release by Kevin Smith called "Clerks" has so much insight into the retail customer service industry been revealed in such a humorous manner. Was in stitches by the end of this video cuz it's soooo soooo soooo incredibly bang on the money !!!

[@albr113]

OMG for those who didn't realize the is called satire. Absolutely wonderful video!!! Thanks

[@kunamatuna]

pharmacy clerk here. video speaks the truth!

[@AdmiredDisorder]

I quit the customer service industry a little too late and I'm currently working in the trades with that semi-permanent "How may I help you" smile across my face... My coworkers think I'm happy all the time

[@chronologie4]

Seriously...this was well done and speaks the truth.

[@rockshrine]

I had a lady start yelling at me for waiting in my line for a 30 minutes, asking why did it take so long to give out sodas (that's all we sold at that specific kiosk) and that she shouldn't even be charged for one. That's when the couple behind her said "we got in line at the same time you did and it hasn't even been 5 minutes." And basically told her off for me. That couple got free drinks. Thought I'd share a story with a happy ending.

[@lucimoart]

It just shows how bitter these people are that they spammed your comment. Many of the people draw ugliness to themselves. they sweep under the rug the lovely people they meet all day and choose to focus on just the negative. You are so right life is what you make it. I agree with another poster, you indeed sound like a lovely butterfly.

[@gregrodger]

I have never been fired for being sarcastic, the one true reward of working in customer service knocking arrogant people down two pegs.

[@djkidgorilla]

This?! THIS is FRIKKIN' perfect!

[@Sira6081]

I work as a Customer Service Specialist at my store and have dealt with a lot of difficult people. From ones who want the same price of an item that is online, to someone saying that I'm cheating them out of money when they don't have a receipt and it has a clearance sticker on it, to people throwing heavy items at one of my service desk girls. Yes it can get worse then that, I agree. But there are also those that really make our day, by how kind and understanding they are.

[@paulawallaby5153]

This is the single most accurate thing I have ever watched in my life.

[@emilyleming2839]

A customer once screamed in my face while I was ringing up her groceries for touching the bags of fruit she was buying. She tried to force me to use her nasty crudded bottle of hand sanitizer and I refused, telling her I had perfectly sanitary hand wipes below my counter. She stormed off without paying for her stuff and got caught up by security.

[@luvondarox]

"We all start off in customer service?" That gave me the giggles. Thank you!

[@Salixa456]

The way the economy is looking even people with degrees are gonna be in hot water. I plan on staying a college student while doing work study as long as possible. I really hate people who treat CS like crap. You guys deserve a freaking trophy for not killing those jerks everyday.

[@Gratitude1214]

Hilarious! And unfortunately so true!!

[@alexross111993]

I work in customer service at Currys, and I love it. I know not everyone on my team likes it, but I think it's fantastic

[@swtdelt]

The one that always makes me laugh is back in college when I worked at Chili's an angry customer grabbed and asked why the table across from them got chips+salsa and they never received any. I asked if they had ordered some, and then had to explain to them it's on the appetizer menu and not free.

[@Too_Tall_64]

*hugs* I love you people... I had a woman try to slip out with a free soda, and when i confronted her about it, she said "You wouldnt have said anything if i was a WHITE woman!" I had a guy curse me out multiple times because i was required by store policy to check his ID for beer. And many more.

[@MichaelKubler-kublermdk]

Loving your work and I agree, it gets worse... Then you move up, out or somehow out of the frontline of customer service and you understand that no matter what stresses you have, at least you aren't directly dealing with customers.

[@munchagain]

Most industries have customer service roles, and this is spot on

[@NadineRoshan]

I had such a good laugh at the ironic truth in this clip. We may be separated by an ocean and miles of land, but have all experienced this and worse within the course of our working careers within the service industry. We're a special breed of people :-)

[@PersephoneSixtySix]

I've worked in hotels for 8 years, after watching this, I don't know whether to laugh, cry, or commit a random act of violence.

[@ForeverDauntless]

Hey buddy, lay off them. No one is saying their uneducated profession is any worse than your uneducated profession. They are just different in their own "special" way, like you've heard people say about you from time to time. We still love you!

[@popeye152]

each of your managers have agreed to take you on a snipe hunt to boost your morale

[@debjoy12]

my sister worked at wendy's a while back and her coworker/boyfriend at the time used to mess with rude customers' orders. he sneezed in, spat on, and once i think he even put coffee grounds on peoples' burgers. he was an idiot, but when he did stuff like this it made my respect for him grow a little :)

[@slwh111]

I have worked in different customer service roles in the past. Yes, this video about sums it up. It sucks, even on a good day.

[@mildlydisinterested]

I worked in a callcenter where the PBX system was not locked down, so you could arbitrarily route calls. I would keep phone numbers and names of bad customers, block my number, call one, curse at him, get him really pissed, immediately put him on hold, knowing that he would want the last word, so he would stay on. I would then call another one while the first was on hold, do the same, pull the first one in on a threeway call and mute myself to enjoy the fireworks. Epic win...

[@Pinfari13]

And I find this video the night after I get threatened by a customer's husband with a hatchet for 'talking smack' after I said "I believe delivered to you before" while giving her her pizza. This video was spot on.

[@kasstroi]

I have 6 years of experience in customer service, both in food service and retail. Yes, there are some really crappy people, and yes, I've wanted to pull my hair out or even cry at times. But it all feels worth it when I'm able to make a customer happy. You want a customer to treat you like a human being? It helps to see them as a human being too. They can tell whether you see them as a unique person or just customer #87.

[@krystaline86]

You're all going to hate this, but, this makes me appreciate my job and I'm SO LUCKY to have it :)

[@MSGSlayer1]

You have no idea how much this video resonates with me.

[@sharpmarcia]

I'm not a whiny hipster--I've done customer service for about 30 years. It isn't all I do for my current company and I would say about 75% of my customers are really nice. However, the ones that aren't are the ones we REALLY remember. Some are still providing me with laughs to this day. If you have never done this job (and I'm not saying you haven't) don't call us whiny. Besides, who doesn't whine about their job? It does make my life interesting, though. I always have a story to tell.

[@woohooboy]

Working in customer service for more than a decade means I have dealt with MORE than my fair share of rude, unreasonable and downright annoying people so I feel for anyone who has been there as well. That being said, having experience being both a customer and a customer service rep, I know good quality customer service and what to expect and what not to expect on both sides of the fence. That gives me a more balance perspective than someone who has NEVER had to serve people......

[@garfocusalternate]

"These kids are going to make the world go hell." -- Every preceding generation since the beginning of time

[@wendellfitzgerald2]

I remember telling my mother excitedly when I was 5 or 6 that I had figured out what I was going to be when I grew up. I told her that I was going to be a pessimist. Perhaps I was born a generation or two before my rightful time. I love this. When I get reborn of parents of the millennial generation, please remind me of this.

[@davidjohnson693]

Give that man a cookie. He understands customer service!

[@xFlareLeon]

Am I the only person who's worked CS and still like my job? Fine, people can be shitty, but they fail to mention the awesome people you meet. I used to be a huge introvert before I got hired at my current job. Ever since, my conversation skills have been developing. Even if I have to serve a weirdo or a huffy customer who doesn't happen to have her ID or an aggressive jerk who wants beer after 11 PM, it's worth it. I like my job.

[@jacobcoley6173]

A week ago at work (a cafe), on the busiest day of the month, surrounded by customers, a woman had a go at me saying "How long does it take to make a few teas?". She was the last to order. Her teas were gonna come last. I told her this before she ordered. It doesn't take long to do one order, lady, but it takes ages to do 15!!!

[@IMBC650]

Omg so damn accurate... I'm 21 and been working for customer service at target for over a year and this just explains the experience!

[@Teddy.Terrible]

I had a woman ask me if a wild-caught salmon was gluten free. It was completely raw, and I work at a fish market. Oh, and I had some guy buy shrimp, then try to return it once he cooked it and burnt it. Yaaaay.

[@hazelmcgay7252]

I don't know if I want to drink or cry. I can't handle that much truth being shoved into my face.

[@mikematson6323]

Jennifer Salins I think the answer is both...

[@LeminskiTankscor]

Funny video, and to the people stating that this is whiny, there is nothing whiny about complaining about being sexually harassed in the workplace. It's not being felt up or spoken to like that.

[@Cheeze439]

I've dealt with everything from, 'My gammon tastes salty' and 'this rare steak isn't hot in the middle' to ''I can't eat this bacon wrapped trout because it looks like a fish'! I shit you not. The customer unfortunately is rarely right however they have to be treated as though they are. It's like dealing with toddlers in a tantrum sometimes.