CUSTOMER SERVICE | Omeleto

A man tries to find a song.
CUSTOMER SERVICE is used with permission from Alex Medina. Learn more at fila20.com.
Charles is on a mission: he heard a "wonderful song" on his flight the previous day, and he wants to find out what it is. Unable to figure out the title and artist of the track, he's now on the phone with the airline's customer services as he flips through records at a local shop.
But dealing with the endless round of holds, waits and transfers on the phone proves frustrating, putting Charles through a uniquely modern hell just to simply find the one song that brought him joy during a rough time in his life. His temper gets the best of him, but in picking up the pieces afterwards, he gets a rare moment of grace.
Director Alex Medina, along with co-writer Juan Pablo Daranas Molina, has fashioned a comic short that, like many great comedy shorts, is an expanded scene taken to hilariously logical extremes.
What makes this short work is its total relatability, and its portrayal of the absolute absurdity of modern life. Very few people can't relate to the frustrations of dealing with customer service that seems designed to thwart and even enrage consumers, instead of making them feel listened and heard.
But while the film's situation is absurd, it's still grounded in very relatable and understandable human emotions, functioning as a witty, revealing study of anger and aggression.
The lead performance by Jordan Rennick is both underplayed and outrageous, but there's emotional truth in his portrayal on how we take the anger and helplessness we feel in one situation and turn it against someone in another entirely different but adjacent situation.
But by the film's end, Charles has a moment of self-realization and vulnerability, realizing his own part in escalating a situation. The simple, quiet way he takes accountability -- and the kindness he shows himself and others -- complete his arc in an emotionally satisfying way that feels well-earned and organic in a way that's sometimes rare in comedy shorts.
In this way, CUSTOMER SERVICE is a wry, knowing object lesson in just how crazy modern life has become, and how we navigate tricky situations through acceptance, honesty and humor.

[@Maracujakeks]

Gosh it was so damn satisfying when the supervisor screamed at him and hung up 😂😂 everyone who's worked in customer service will understand

[@ShadowNTheWillow]

steff yup

[@sonquatsch8585]

seconding.

[@dp503]

How is the average person? I'm curious

[@albertchehade9916]

That was the part when I fell off of my chair!

[@renzoandro7841]

Yes it was especially when he told him shut up....lol

[@pumpupthevolume4775]

The moral of the story is if you build a good music recognition app you're gonna make bank.

[@RosalindJulen]

it's called Shazam

[@DrDavelope]

I loved how this evolved from a man interacting with faceless service people to the start of real human connections. Both sides of the service are human beings with real lives, stories, and feelings. No room for AI or IVRs.

[@bruggeman672]

This is a perfect example of why i hate interacting with ppl.... very well done and frighteningly accurate!

[@Monochromatification]

Loved the end twist and overall direction but found it really hard to sympathize with the character. With his general attitude towards life and other people, is it really any surprise his relationships are breaking down? Your personal issues and frustrations do not give you the right to treat other people poorly.

[@staceykersting705]

Bingo...that's the whole point, and it's true for all of us sometimes!

[@rang....-._.-....0.]

Yet it happens and is human... and he realises that.

[@1badjesus]

AGREED 100%!!

[@JordanMillsTracks]

What end twist?

[@CLoZe14]

Exactly and especially with the supervisor he was being a dick for no reason.

[@nzkiwireynolds8748]

"I'm trying to help you, so please calm down" haha... Love this!

[@siddharthachatterjee42]

The supervisor asked him to stop using filthy languages but he kept on. I really laughed when the supervisor got irritated and started being abusive. Hahaha that part was awesome

[@kkelseym]

I was deadass aggravated with him the whole time. His question was so damn simple. I don't think he had a problem or was rude to begin with. The first AA employee literally kept ignoring him when he stated his question and then gonna ask him, "How can I help you?".

[@mincrafter98]

There's protocol to follow. As someone who has worked retail, I can tell you there is a WHOLE list of things we need to do/ask for every customer. Doesn't matter if we want to, doesn't matter if it makes sense, we have to do it or we lose our job.

[@val4030]

@@mincrafter98 guarantee you will not lose your job for not sounding like a robot that failed to pick up the user's input and repeating the same questions that make zero sense.

[@rosmund100]

Should have used Shazam

[@rustinstardust2094]

God bless Shazam.

[@lu8201]

Utube it

[@millennialdisposition]

Can't use it on a flight

[@Ankhyl]

@@millennialdisposition Actually you can record it and save it for later, or probably he refers to you can hum the notes to shazam and probably (most likely not with a jazz) it will find it.

[@JMPmix]

IKR! 🤣

[@tomjohn8733]

Ever have one of those days where everything goes wrong but somehow turns out right..life can be exhausting.. nice story, thanks for the memories .lol peace

[@aroundandround]

All the comments scolding the guy as rude and deserving of his divorce and his child hating him and what not have probably never had a bad day. He was hardly out of line with the first customer service person who was rather patronizing. Same with the store owner. Sure, he lost it with the supervisor and got what he deserved or generously more with him!

[@xXRogueFloppersXx]

Based on his mimicking of the tune at 4:05 I would say that the tune is Blue Train by John Coltrane.

[@lexthe]

I can totally relate to this. What an emotional roller-coaster.

[@alejandromedina1019]

Thank you Alex, Im glad you felt it

[@naturallyShaiShai]

This happened to me but the song was Clouds by Newton Faulkner. I looked everywhere for it just by the lyrics after reaching home from my flight

[@plasmichoneytrip]

Lack of Empathy is the root cause of poor customer service.

[@chewyvanillacloud]

Maybe the customer service people with lack of empathy should be replaced by robots programmed to empathize with humans, " yes sir, of cours maam, with pleasure, happy to serve you sir" let them vent all they want, cuz god knows only robots would handle it with excellent customer service. I think you forget, the other end of the call is also a person just like the "customer". Empathy and patience have limits. "Client is king !" Busineses who care only about making money, who cater to such egotistical people only encourage them to behave even worse everytime, its true you gain more money but you lose your soul, your dignity, your self respect by allowing petty people to push you around and for what! Youll end up losing that money trying to fix your anxiety caused by the stress from dealing with them all the time. Companies should choose their clients as well.

[@bam493]

Nada KERIT if a company is getting my hard earned money, they better damn well serve me like a queen!

[@AlinkaMosendz]

customer service in the US is really sucks, speaking from my experience

[@thatmetalhead2182]

Lol that was pretty good. If only all customer service people were like the last lady, that'd be great.

[@BrutPequ]

Right .. and if all customers had such exaggerated expectations and were as unpolite as this one, we'd live in a perfect world.

[@yeetspageet5679]

That Metalhead96 honestly haven’t met many bad people in customer service so far. I’m assuming my manners go a long way with how they get treated sometimes

[@pradhanh1641]

I happened to watch this film once in March.. Then forgot it's name.. Then struggled to search.. The pun 😂

[@tonysardjono2905]

Your personal issues and frustrations do not give you the right to treat other people poorly. As a Customer Service Employee I face this everyday.

[@mitchelleastman5613]

Compassion is contagious

[@ravanabrahmarakshas4263]

good story. educational. keep calm and be polite, others help you. and that girl from the airline was not human, she and her boss both were saints.

[@savannahbae2660]

I imagine the song as that one trumpet song in the Disney cartoon soul

[@rccrazyuk2743]

Just ask siri "What is this song called" Simple

[@161-h8n]

Not everyone has an iphone you know

[@gloriaalosio4229]

Loved this. Thanks for making me laugh. But seriously, what is the name of the song playing during the credits? Lol. I know it seems like I'm being humorous... but I'm dead serious. Thanks again.

[@khwajaowais]

Let me know once you know it. 😂

[@threeletteragent]

This guy's character arc reminds me of the "choice to think" David Foster Wallace talked about in This Is Water.

[@imwoman3673]

This guy is the Insane

[@jorislemoine1488]

I must say, I've never seen a deus-ex-machine in comedy before... Also, I'm not sure a laid-back Jazz track jives very well with comedy in general, but I get where this movie is coming from. Just not where it's trying to go.

[@tonyking7714]

He has to find his happy place. :)

[@anthonyislas5414]

I wish we can yell back at rude customers like that without getting in trouble. He definitely deserved it, but at least he changed his attitude towards the end.

[@oceancurrent6571]

This is about how people pretend to be interested in things just so they can get upset when someone doesn’t know what they are talking about but. In the end they never actually cared about it which is why he seemed unfazed when learning the name of the song and why he left the jazz records for the guy playing the music he realized he never really cared about jazz and the man playing it had more genuine interest in it

[@riwanisetshikovhi7799]

Smart Humour, we were exposed to a number of customer services, bad and good.. Customer is always right

[@bluedamsel1185]

The supervisor from the airline company plucked him and ripped his wings off before hanging up on him. Don't chew people's heads off especially when they're trying to throw you a life line!

[@wallybjr8926]

He really got the role down...what a jerk....gave me the urge to punch the screen....great work...nad sweetest receptions both the clerk and phone voice....still want to whack him polite....cheers

[@paulcurran9343]

Just by his little bit of humming I think it was a Coltrane song.... can't remember which one but it was before Ascension

[@debleenasen6409]

Jeb? Jeb the gardener!

[@markissboi3583]

👨‍💻KZbin recommended OMELETO oct 2019 i keep getting a bit hungry for omelette 👍🥇

[@neurocosm]

I am actually going through this now and have been for at least a decade and a half. I've posted on FB groups that are dedicated to music lovers of all generations just to find this song where the chorus goes "........ reeaaally straaange" UUGhHGhGHHGghgggg

[@blahblahblahblah1988]

always have shazam handy

[@missuntitledblog]

It’s frustrating, but you gotta help them to help you too sometimes

[@nancycornejo7934]

2021 thoughts: "wh-- where is his mask? They're standing so close and breathing the sAME AIR!!?!!! oh... duh.... this was three years ago...... :/"

[@danielbrown1724]

Poor bloke, smh..... 3 people suck balls at basic customer service etiquette 🙄🙄

[@jpaxonreyes]

If you empathized with him I have to ask... do you also usually find customer service atrocious?

[@ellamone9998]

So was the guy around the corner playing the song on his guitar? He had a tune, balloons were the same as the album cover. Did he just walk past it without even noticing at that point? Who knows maybe he had the right album but left it behind after all that lol

[@cartoonplanettv]

That's why i use shazam all the time.

[@cashcurtis]

I hated the main character so much that it ruined this for me

[@elizabethbennet4791]

"inflight emetics"

[@backpackingcarlie1487]

Gah that was stressful. I just quit at 5 minutes

[@borseaniketashok462]

This is what makes this kinda movies awesome, the intense emotions that they are able to trigger among the viewers....

[@fathallahbenkaddour]

Am the one searching for the song now ! Can you please share the artist playing the last tune with the bass line. Thanks

[@The_Food_Police]

Lol "I have a boyfriend"

[@avival66]

Loved it 1000000000%

[@alejandromedina1019]

Im glad you liked it Aviva

[@jazzyj6640]

I would looooove to talk to a customer like this. 7:34-8:03

[@lash50820]

What was the song?

[@TheHackless]

he didnt apologiza for the girl

[@stickyvenom73]

I wanna know what the song is now man

[@Saitanix666]

sing the song and record it on youtube then u will get copyright claim and it will show you the song name

[@anonymous.s0tt]

wait is he like schizophrenic or something because he left his phone in the record shop but he was having a conversation with the customer service guy also the way he interacted with everybody was strange especially with how he was like almost maniacally obsessed with finding that song that he didn’t even know about

[@KatieWoehlert]

oj simpson no he left his wallet, his phone was always in his back pocket

[@BornToBeWyld]

Yah, he had his phone the entire time. But good point, dude! He was weirdly obsessed with the song

[@stupendoushorrendous8258]

But what was the song tho?

[@rme1383]

I liked the girl's hair

[@serenabarro5238]

Maybe the song that the girl played him wasn't the right one. The way he agreed seemed really lifeless. Maybe he said it is the song just to get things over with and he never actually found out what's the tune he was looking for.

[@touchguff8073]

love it... the real one

[@blackgazing]

The girl who called him back was so sweet

[@canvasfaces]

Those are MY mad customer service skills!

[@apollovskiapollovski8756]

Nurul Huda she's so polite

[@canvasfaces]

Godfrey Jemand speaking of needing attention. Poor little man, saying the same thing to everyone. Are you having a bad day? a bad life? A whiny mind? Boo Hoo Hoo. Good luck Jemand, you’ll be needing it

[@hudsonkehler7822]

Thats the point being kind to others can effect effect them and then they’ll be nice to others its the domino effect but if your rude they will be crappie

[@meeshermans297]

@@wordwarrior2350 Speaking of needing attention, don't you realise how INCREDIBLY hypoctitical it is of you to go breaking up other people's conversations JUST, JUST so you can get their attention.

[@YouTubeallowedmynametobestolen]

Plot twist: His phone doesn't even work. The voices were all in his head.

[@ivicakordanovic2952]

Pegasus Maybe he's actually gone deaf

[@Moonbeingstrandedonearth50]

That's brilliant!!

[@uditanandsharma2744]

How it is true, I am bit confused.

[@TheGozalus]

@@Moonbeingstrandedonearth50 No it's not. It's just some random idea that any idiot could think up. It doesn't even make any sense when you stop and think about it.

[@butter4104]

@@TheGozalus Your... Name actually makes sense

[@vmeatyboyvortex4300]

I hate trying to find out a song that you heard but you can't find out what the name of it was

[@gunsts]

thank god we have soundhound now...

[@ruh4734]

@Gunawan- SoundCloud wouldn't have helped him! How would it?

[@gunsts]

@@ruh4734 I agree, because it is on the plane probably it's too noisy and also there was no internet connection.

[@ruh4734]

And also he mentions at 6:11 that he heard the song on his headphones. There is no way SoundCloud could detect sound coming off of headphones even if he had internet.

[@danielschouten1354]

i look for a song for a long time now

[@praneetk1991]

It's cruel that the film ended without actually revealing that song.

[@RetroPlus]

I'm guessing it was Take 5 based on that melody he did at 4:04

[@albertchehade9916]

It was...... 'Hello darkness my old friend.....I've come to talk with you again.....because a vision softly creeping.....left its seeds while I was sleeping.....and the vision that was planted in my brain.....still remains......within the sounds of silence...."

[@Aesurii]

no it was Shawty's like a melody in my head that I can't keep out, got me singin' like na-na-na-na, everyday like my iPod stuck on replay, replay

[@sharoanthomas7086]

@@albertchehade9916 hey thanks a looooot for mentioning this song. I listened that song and it's music is heavenly soothing. Thanks you very much for this song. 💜

[@yijunluo7036]

@@RetroPlus i thought exactly the same

[@ThisEpicLife]

"Maybe if you weren't on Instagram the entire time I was talking to you...." says the guy wearing earphones and trying to talk on the phone while speaking to her. He's rude. She's rude. They're all rude.

[@mesau7002]

When someone is kind to you after you've been so mean sometimes you feel worse.

[@apollovskiapollovski8756]

I laughed a lot when the highest supreme get angry😂😂😂😂😂😂😂😂😂😂😂😂He doesn't care about the sound recorder anymore

[@PYCSkywatch]

No one listens...Everyone wants to be heard, to be heard first....No one wants to listen, to listen first... That's the quagmire we got ourselves into...Another great film!

[@tietjen666]

So true!

[@Maxid1]

It's no accident that we have two ears and one mouth. We should really listen twice as much as we talk.

[@akhilalot]

@@Maxid1 that's just stupid lol

[@shipwrech909]

Maxid1 Revolutionists may not agree with you, since to them, everything came from accidents and chaos 😂

[@gardengnome3249]

Profound Sir profound.

[@lisakaplan9007]

Well, I think I know why his wife divorced him.

[@sonquatsch8585]

best comment. second best, and why his four year old hates him.

[@KaptainAbidMAS]

@Lord Admiral Spire i was almost convinced by what Lisa said but then your comment :D

[@aeromodeller1]

...and moved all the way across the country to get away from him.

[@Me-th3gj]

I think that's what he discovered in the last few moments.

[@user-lb9ew4hr4z]

I think you have the cause and effect backwards. Nice to know you're a perfect human that can't be affected by anything.

[@aifan6148]

C'mon!!! Let's hear THE SONG!!! I'm only sticking to the end because I WANT TO HEAR THE SONG!!!

[@RadioForYahweh]

Hmmmmm? It did play the song lol 😂🤣

[@RobMacKendrick]

Copyright issues. I used to work in radio. They kill everything.

[@dgenbraking]

Song rolled in the credits

[@freakyj3175]

the song is take 5, you cann hear it at 4:05

[@thegeorgiacreekwalker491]

The man on the sidewalk was playing it on the Bass at the end of the video

[@luisnannini]

For anyone wondering the song is called Dave Brubeck - Take Five 4:05

[@placidqualm]

FINALLY. Thank you kind person! Honestly though, this should be pinned.

[@Sina_TM]

Wow 👌

[@karenoconnor4180]

A couple of minutes in and this guy is a 100% unlikeable character ..

[@msholdenh669]

@@markusbester9864 You're a sociopath?

[@19inkorrect91]

@Shayla Wayla your reason is more understandable, the other person said a couple of minutes in.

[@Fame_Rate]

you didnt listen on the beginning right? but of course u would be the happiness in person when u flight twice the country for signing divorce papers.

[@Kinoable]

He’s like a male ver of Karen

[@qb4925]

The ''I have a boyfriend'' part cracked me up 😂

[@rustinstardust2094]

Not me. How do you help someone walk around to "search for" a generic - and badly hummed - jazz melody? If I were her, I wouldn't have gone with him, either.

[@UKnowMeIMURDaddy]

Millienium women are hilarious. They always assume you are hitting on them. I am not interested in a woman who's age is close to my daughter's. I like real women born in the 50's and 60's. I am already raising a child, I do not want one for a partner.

[@rustinstardust2094]

@@UKnowMeIMURDaddy Unfortunately, you're somewhat rare. Middle-aged men are notorious for chasing after girls young enough to be their daughters - and sometimes granddaughters.

[@UKnowMeIMURDaddy]

@@rustinstardust2094 God, I'm considered as middle aged? How depressing.

[@Ankhyl]

Rustin Stardust how do you do it? You try, she wasn’t even interested In helping. I have actually received help at stores with a similar vague idea of what I was looking for and they oriented me to get it. If she is working there she should know what they sell, she is not only there for charging .

[@katterrific8286]

I get the point that they are trying to make about listening and being helpful and being polite...but seriously? Calling the airline to find out a song? That's wasting your time and the companies. And most anywhere you go, the music is a radio station or some sort of autoplay. And holding up two records in a store that likely has 100s of albums and expecting her to know them? What? Humming the song and expecting her to know it? Seriously? She was clearly disinterested in helping...but at the same time his requests were also completely ridiculous.

[@daniellahaastrup5086]

Exactly

[@Laocoon283]

Thank You. I missed the whole point of the movie and comment made me realize that its humor is in its absurdity

[@Henrque123]

Man, the little things in life make a difference, if the airline told him that they can't get the song it's ok, but if they can, why not do it? Why not make the day of someone? Why not try to listen? You never know what people are going through, he and the supervisor for example. I think more of the point was how a nice gesture can end a anger circle

[@YouTubeallowedmynametobestolen]

@@Henrque123 Good points, H.R.S.S. They could've said, "Oh, I really wish I could help you. I don't think there's any way we would have of tracking what songs might have been in the song list you heard. I'm so sorry. I do wish there were some way I could help you."

[@que_93]

What a pleasant film this is, like a breath of fresh air!!! Amazing performance by this man. One could feel every emotion which he so effortlessly portrayed. And the storyline, with a really good happy ending, was icing on the cake..... Fantastic!!! So loved it!!!!

[@alejandromedina1019]

thank you, I'm glad you liked it

[@RobMacKendrick]

Finally. Someone gets it.

[@kkydesu14]

In reality, customer service representatives will have a hard time asking for their managers to take a call especially with this kind of concern lol

[@1bossofbosses]

Same thing i thought too lmao

[@SusanAmberBruce]

I did laugh at one point, mostly I felt sad

[@apollovskiapollovski8756]

Susan Amber Bruce me too😂😂

[@1bossofbosses]

The female had the audacity to say i got a boyfriend lmaoooooooo. Assuming he wanted her that one rubbed me wrong too i hate them types. Asking for help don't mean someone wants you.

[@jennhoff03]

I'm sorry, I see you left a comment talking about women, but I have a boyfriend, so..... ;)

[@1bossofbosses]

@@jennhoff03 I see what u did lol

[@meatisomalley]

@@jennhoff03 I love a woman with a sense of humour. Can I have your number?

[@BelindaShort]

Woman, not female, she's not a lab rat.

[@Peknne]

Virgo she was hot tho 🥵

[@blockify]

This entire thing fills me with rage. The main guy is a dick, the first woman on the phone was ignoring his question, the woman in the shop was useless, and worst of all … they didn’t show us the song. I love it!

[@tietjen666]

Everyone's day is the worst. Until one notices someone else's. Well played. (Is that a real record store?!) Thanks for this.

[@alejandromedina1019]

yea, in Los Angeles. Im glad you liked it

[@alejandromedina1019]

@@ItsJayYork Thank you man

[@JOBRAIL1]

I used to own a bookstore and this happens more than one might think. ie "Do you have the book wiith red cover that the kids have to read?" Me: Catcher in the Rye? Yes!!!!

[@axeledongo7846]

So you were good at your job?

[@returnoftheredeye]

The moral of the story is that music makes everything better.

[@archenema6792]

I've been on both ends of that phone call. How depressing to see what an a**hole I was both ways. Still clicked like.

[@YouTubeallowedmynametobestolen]

He didn't know it, but the song he wanted was on one of those albums he left in the busker's instrument case.

[@blossoms7878]

One act of kindness and all the troubles washed away......for all. So sweet

[@lalalove4u905]

NOT FUNNY...MORE IRRITATING....BUT I AM LAUGHING AT MY OWN COMMENT LOL

[@mariyamagdalinakovacheva5030]

Why do so many American movies have so much impoliteness? And not only but they are vulgar.

[@jennhoff03]

Yeah, I liked this whole thing but that was quite the stream of profanity there! Usually it's spread out over a 2-hour movie. But in some of these shorts, it's pretty intense!

[@stupendoushorrendous8258]

Because Americans are like that in real life. This country is a cesspool.

[@BornToBeWyld]

Having worked in customer service, I can honestly say I wouldn't like to serve him -___-

[@palamirtammarimuthu17]

He really needed that music.... I understand 100%....touched his soul....😍😍😍😍💞💞💞💞🎆🎆🎆🎆🎆

[@soapmanwuan4735]

Whats the name of the song playing during the last scene/credits ://// ...... PLEASE HELP ME

[@soapmanwuan4735]

I am so deadass

[@jeremytravis360]

A lesson in life. I never talked to anyone in that manor my entire life.

[@jackgeis6842]

Not in a perverted way, that girl working at the record place was beautiful

[@millennialdisposition]

I see where this is going. She has a boyfriend

[@RobMacKendrick]

Bam.

[@farfromirrational948]

The part that made it pervy.....was you saying it wasnt Oh that and the fact that you feel the need to write a comment about it.....

[@da96103]

She said she has a boyfriend already. Look for another girl in another short film. Geez.

[@pumpupthevolume4775]

You should get help.

[@ekanshsareen8749]

One thing you definitely learn from this is PATIENCE is a real virtue !

[@BrittFalls]

Its true they say music helps the mind

[@homayounsolaimani8856]

What I saw in this short is a man going through a rough patch in his life. (He is in the midst of divorce, his daughter hates him), he is at the end of his rope and the only thing is left for him is a song that provided him a safe zone, comfort of some sort. That gave him a bit of sanity. He wants to find that song at whatever cost. In his search, he isn’t in control of his emotions, expecting help unconditionally, he wants attention to his cause while other people that he needs their empathy aren’t in tune with his inner turbulence till the woman on the phone come through with the help he needed despite his way of treating her…. We all have the experience of the sort in our life and so we naturally get in tangled with our inner feelings that we lose sight of all else

[@iexclipsei]

THE SUPERVISER PREACHHHHH YASS

[@iamvevee]

He should of had Sound hound A music recognition software. I hate having a song stuck in my head or hearing 1 that I know but can’t place it

[@gunsts]

Agreed.. SoundHound is great! I love the app.

[@GradKat]

Why didn’t he ask the flight attendant for the name of the song before he got off the plane? We’ve all been there - trying to trace the name of a piece of music we heard once and loved - but if you want people’s help it doesn’t pay to be rude and obnoxious. My fave part was where the supervisor told this prat where to get off!

[@christinaandwena8917]

I can see myself in this character, albeit not nearly as aggressive

[@andazrai]

Customer call service portrayed spot on lol 😆.