Customer shouted at me in Cabin in front of everyone| cabin crew sharing customer complain.

[@giampaololanaro8802]

in my opinion, the way I see it, when you are faced with an arrogant passenger, who humiliates a beautiful woman, who disrespects a stewardess, or, is a sick person, or tries to implement a submission technique to hook the beautiful woman. you should have left him immediately, and hired another colleague to serve him. a straight-forward passenger must behave well be polite, not be arrogant and threaten. he should feel moved and privileged to be served by a beautiful charming hostess.

[@rinkisharma3191]

R U that person who shouted at her??

[@mikebono6082]

Don't forget that costumer contribute to her pay chaque. Beautiful or not has nothing to do with costumer service.

[@giampaololanaro8802]

@@mikebono6082 if I'm on a plane, and I want the jam, I kindly ask the stewardess if I can have the jam, if he brings me something else and the jam is missing, I ask him again if I can have it, if he doesn't bring it to me, I have to resign myself. the plane is a taxi, not a restaurant or pizzeria, or a grocery store. a person, a passenger, who threatens a stewardess is violent, impulsive, aggressive, has not learned to have respect for people he does not know, and not to transmit bad moods, who has not learned these rules means that he has no friends, and does not has ever had any. there are positive and negative people, the positive ones are polite, kind, the negative ones create bad moods, humiliate you, make you feel bad. that passenger showed the worst of himself, not the best.

[@mikebono6082]

@@giampaololanaro8802 The issue start before the jam. She tried to pay him back with not serving him first. If you have a rude and violent passenger you call authorities to deal with him, you don't play games with him. Thank you and have a wonderful day Sir.

[@shaurya6573]

Actually they pay a handsome amount of money to get those services ….Secondly he said he was really Hungry and she kept him keep waiting for 2more hours so anyone would be mad …So I dont think the passenger was wrong here….😕

[@mja72]

It's not just the cabin crew that have to be on their best behavior, more so it's the passenger that has to be on their best behavior, especially when flying premium class. As a premium class pax, it's your attitude and behavior that speak for you and reflect your image. This man was obviously having a bad day and used to be waited on hand and foot. All this drama because he was not offered either jam or marmalade is down right ridiculous but you handled it very well. Let them yell and scream, keep smiling and talking calmly because at the end of the day, even if the customer is in the wrong, the airline will side with him.

[@ReemsDreamz]

Thank you 😊

[@danielneszvecsko2305]

Reema, there is a difference between providing service and being submissive and treated like a low class human being. NOBODY has got the right to talk to you like this man did.

[@violetroses6355]

That really made me learn something new again. Thank you for sharing and I'm really looking forward to another meaningful memories that I hope you share.

[@zofishairfan8471]

Please make more videos like this! This was so learning story and loved the way you handled everything.

[@khwaishrijhwani]

Thank you so much for this video. I really appreciate your efforts Ma’am. This story was such a great learning and an insight as to what kind-off situations we may have to come across as a crew. These stories are lifetime learnings we won’t be able to learn anywhere. Thank you so much for your efforts and inputs through your channel.

[@GM-cq6ez]

The lesson is not to work for airlines that treat women like slaves. This disgusting chauvinist passenger should have been cited for his rude behavior and not have been allowed to fly your airlines again - at least not for a while.

[@nomankhawaja3864]

Reema just to let u know u did absolutely right do not feel guilty . I worked for aviation industry for good years and I was the part of the world’s best airline , even Qatar followed their footsteps. Just a little feedback what u did on ground was absolutely right u offered him what ever best available to u in that situation . However may be a crew sandwich or some snack from the cold service would have been a good choice . That customer was bloody rude in fact there are people from certain part of the world or race ( gulf region) are generally rude n arrogant souls.. there is a reason behind their attitude cos they think people from certain race , culture countries are just workers . I can bet you on this, if this bloody guy would have had not even opened his mouth in front of an American , Aussie , British, European , etc . Because they would have had give him his own medicine wrapped in a very assertive manner. Here comes the role of a senior he should have had been there he come across as a less assertive , hands off approach .etc... As u accepted that u made a mistake by not offering him the selection of jam.. Yes u can develop ur empathy skills however I would like to advise you that if u add few more things or perhaps just brush it up .. -Be assertive .(assertive body language) Remember there is a fine line between assertiveness and aggressiveness... I am aware of Qatar airways culture they let only fear to prosper among the staff .In this situation chance of assertiveness to prosper in this atmosphere is quite hard....

[@Aquamarine3300]

The way you handled is the situation is awesome!! Inspite of being so upset, you had the courage to solve it !!!

[@eliasj.519]

You seem like such an amazing person! I don’t know why anybody would treat YOU or ANYBODY this way! It is so sad to see how much harder people make Cabin Crew’s jobs by causing problems like these.

[@tans3249]

Bahut acha laga sunke, your lesson is valid not only in your condition but in other professions as well. They way you explain I could clearly image the story, very nice 😊, do make more videos on stories!!

[@fatimafahmi1868]

Nice story and great confidence u had 👌🏻 Hope many stories in English like this video

[@kendropresley1317]

Moral of story: never forget the marmelade mix when you go in the Cabin.

[@NB-xu8bl]

really informative video! make more like these please.there was so much to learn.x

[@millzn5080]

Honestly think you handled the situation very well I would have done the same!It was not your fault the customer came in hungry or there was a delay but unfortunately you got entangled in the mess.That CSD is the one who needed extra training he threw you under the bus yet he was involved in a major decision.

[@jarrettwright3703]

The CSD absolutely threw her under the bus. After all it was HIS decision not to serve him on the ground

[@reshmibharti7]

Who would say no to ur vedios 😍... we need more story like this

[@davidsangma1076]

Really loved the way you handled it! This was a genuine case and the learning from it as well. Thank you for sharing :) Reema just a small suggestion - remove that Inshot logo at the bottom right corner then the video will look even more pro, You do get the option to remove it. just click on the little x on top and select remove once. Really love all your videos. Thank you once again :)

[@ReemsDreamz]

I forgot in hurry to post.🤣but I will surely take care of this

[@msyashika415]

Hello Reema Di... ❤ I really love watching your videos.... and I like your these types of story videos alot... 😊 Please make so many Story videos like this 😇 Really Di you are so Sweet 😊😊

[@mrsayyed3615]

Mam you handled it very well and i think when you approached him for last time to try your luck that saved you from getting into some kind of trouble. And yes we want to hear more stories like this.

[@anayaalohar6139]

Love thankyou for sharing these experiences we are learning from these stories and we will use this in our career 💕💞

[@roymoumou4647]

I will never forget my 1st flight as f1. From Sao Paulo to Doha. I was L2A but I was doing the ground service on the left side instead on the right side. Only just after take off that a customer complained that no one got drinks and pyjamas 🤣🙈🙈 the crew were super supportive they helped me after t/off with delivering pj and compendiums. No reports etc...

[@ritukain4853]

Wanna highly appreciate ma’am the courage u took to fix it up though you know that pax is not gonna tolerating with u still u tried and made it possible to get things back normal👏👏👏👏would love to see more vedios like this one 👍🏻in the end have a nice day👀

[@rohinijain6792]

Ahh this was too good maam loved loved how handled it 🥺 also loving these story time videos ❤️ thankyouuuuu

[@chandrimasaha3303]

Problem solvers....Cheers 🥂 Keep sharing more such customer incidents because most of us work in the customer service domain....

[@kevincmathew292]

Yes, you said it very well. No one is perfect, hats off

[@nivayadav5441]

Thankuuu sister for this knowledgeable video. Keep going we are always with you . We just love your video 😇❣❤

[@sweetfairyish]

Thank you for sharing Reema ❤️ You handled that so well .

[@rebikachaudhary8573]

Thanks a lot ❤️ please keep uploading your experiences more we all love to hear you

[@seabird6394]

This video really helped a lot gave an insight of on board situations and costumer survice . Also how we should deal with consumers and save the consequences 😊

[@sandhyagupta9333]

Really i got to learn something from this video mam..thank you so much ...also, plz make videos on another incidents and situations with the customers faced by you mam😊😊

[@nikhilvlogs6345]

God bless you 😇Ma ' am . You handle your customer very well .

[@gsmp3744]

I learned alot from this video, i learn how to complain in business class and how to make the air hostess cry. i will defo try this. Thank you

[@Crystal-vp8et]

Hello ma'am, Hope you are doin well... I would like to thank you first for sharing an amazing story...yes it was bit scary when the pax got angry on you....but yes there was something to learn. I would request you to share more n more n more on board situatios. Thank youuuuu❤️❤️❤️❤️❤️

[@muzzsingh4567]

Yeah in extreme cold conditions , there could be icing on the wings which could block the flaps thus reducing the lift of the aircraft . In addition to that the icing also blocks the air speed indicators which could provide wrong speed information to the inflight computers . That’s why de -icing is done on the wings before take off .

[@itx_demon_fr]

Ur guiding skill is amazing and u always deserve better and better Hoping to join QA soon and ur videos really helping me out lot . It was not ur fault completely .. and being insulted in front of whole damn costomers is way worse feeling but u handled it very well so proud of you our wishes are always with you ♡

[@akshaiyaakchu3200]

Every single video is a learning..🥰🥰🥰 Great handling mam..🤩🤩🤩

[@nihar_poojari]

Such a nice video 🥰🥰🥰🥰🥰pls bring up with your story time video soon 😍

[@shubhtyagi5732]

Yaaaaaaaaa mam ne ek aur video bna di 😅❤️ thanks mam ❤️😀

[@jgfakjshfdgkajshd]

My two cents: sometimes you will meet assholes again. Good you learn to keep self control and never take it personally. Anger is not a justification to be such rude. Find a way to discuss better with your cabin managers that should support you. Your csg should take a refresher on crew management

[@kaushekritaa24]

This was a complete roller coaster ride omg😅😅

[@haydi6905]

You’re such a brave girl 👊🏻❤️

[@manishrautela9997]

Very inspirational incident thanks for sharing ma'am❤️

[@Priya-rw2qs]

Wooww I got to learn something new from you.. Thank you mam

[@sushmas8380]

Please make more videos. It really helps us

[@tejasharkulkar3783]

It’s 3 am in Doha and really I watched something productive on utube regarding customer service thank you so much madam

[@seemawinitalks1764]

Really u became emotional again 😪we want more story 🥰

[@seemasreekumar5041]

This situation made me in tears,well u did a gud job by handling this situation alone..Being an airhostess was my dream job.But fate was not kind to me..

[@vanigupta2459]

Great learning!

[@khushbusingariya5552]

The situation was very serious But i enjoyed it The way you told ...........😂i liked it

[@Kennyb_Film]

This video was so fun l love it when you do story time

[@duchess1258]

Thank you so much for sharing this incident. I will be trying my best to be observe the situation best.

[@Shilpi_yadav]

Thank uh so much maam for sharing this experience❤

[@vibhasheoran31]

U are the sweetest and cutest youtuber i have ever seen, make videos ✨ ❤️

[@supz26]

I travel a lot and regardless of what class or zone ticket a passenger has if the person is so hungry for their own personal reasons that has nothing to do with the airlines then it doesn’t really fall on the responsibility of the crew to keep him fed as soon as he boards , you have done your part by offering him the snacks right away , the jam was an excuse to rant it out maybe he was expecting a hot meal on the tarmac lol . You were empathetic keeping him hydrated and offering snacks , he is the one with a thankless attitude and zero empathy towards you . You have offered your services to the best of your ability , be proud ❤️

[@bibinvarghese63]

Please share more experiences like this, you handled the situation very well 👏👏

[@karthiks6326]

😊😊😊 I was visualizing Tower 1 in between🙃

[@rockyyalcin2581]

ROLF 🤣 That was me!

[@kidevkar3527]

Hey today for the 1st time I saw your video it’s very nice 👍🏻 it’s nice the way you explained it (not the incident)🙈

[@dikshapagrani3490]

Hi Reema, please make more videos like this. Thank you ❤️

[@Flyinggirl893]

wow 🤩 being in a premium cabin for 4 years and never had such a complaint 🥺🙏 not even a single customer compliant with related to the service only once had an unhappy customer due to an aisle seat 😇 and he was upgraded in a full flight.. by the way Thanks for sharing your personal experince & memories 😍🥰.... keep sharing 👏personally If i encounter anyone unhappy from the very begining pay more attention take some extra care because we never know what he would turn out to be later on 😊.. But you did your best except the jam 😂✍️ preferance and serving him last instead of initiating at least with some bakery item to him 🙌 but its fine reem all went well at least at the end 🌸

[@gowind2762]

Please make more videos like this. I learned a lot from this video.

[@arvinderkaur4822]

you're very positive mam i really like this video a lot I learned a big lesson today

[@shavikasera6949]

I really like that how u handled the situation✨love to hear more incidents ❣️

[@sumiyamytheen1519]

Ys ...we need more stories like this ...from your experience.....

[@kamalKumar-fo4ti]

Mam you know what...you are a gem 💎 really your videos motivating me with every single videos of yours to reach my milestone...lots and lots of love to you.... I hope one day I'll serve you on board and for sure...that complete credit goes to you for your such a motivating stories and encouragement you gave with each and every video of yours....💝💝

[@mariaantony1664]

It was inspiring mam please continue mam....

[@saritadhanuk7769]

Please share your more experiences ma'am.. Because for this we will learn more and more

[@zlockgamingyt8478]

Yess we want more stories

[@ks2012ful]

You did good 👍… but yes you could have served him the food first when service started ,that would have avoided the whole situation and he would have given you a excellent rating as well.

[@clipsandbloopers1555]

Yes please make more videos, it turns out to be very helpful 😃

[@leticiaa.6068]

Hi @Reems Dreamz Thank you for sharing. In retrospect, how do you think you should have handled his request from the onset? Your feedback would be a learning opportunity for new joiners

[@Jazzy_does_whatt]

Always learn alot from You, ❤. Thankyou for sharing 💝💝 it means alot Love u ❤😘 And Mostly one Thing. You Looking Gorgeous, lovely, amazing, beauuuutifulll in This ❤Uniform✨✨✨✨

[@aroopghosh1381]

Maam just ignore the pax . As a B 787 capt I recon you did right. We never take off with ice anywhere on the aircraft. Happy your safety training kicked in . Great going maam. Happy landings

[@ruchivlogs9146]

Plzz make another story tym video....and how do uh know such an excellent english......dude it was jst amazing pls tell us the secret behind ut

[@devikasoni1964]

it was such a nice story ❤️❤️❤️❤️❤️ I liked it a lot, ❤️

[@josaphine9422]

Hangry customer 😅 i can feel that hungry angry 😅 great it resolved.

[@nomankhawaja3864]

Continuation-- please please keep that lovely beautiful smile on your face ...I am dammmmm sure this smile will take you places ( which you are already doing it)

[@tkadityadas6126]

Is there a way to blacklist such passengers

[@pankajchhetri335]

After all, your experiences are alwys aweeeeesome ❤️

[@Ns221tunstal]

We need more such videos

[@MahiKhan-fw1wx]

Hii 🤗 I Love to see your video ❤️❤️

[@shynushine1160]

New stories always ❤️

[@darshivitharana8776]

More stories pls cz we can really learn something from it 💕

[@rajatshetty4136]

Ma'am u became emotional again while talking about your experience I understand 😔

[@anishapradhan5285]

Yes please make more videos 😀

[@cvsop7338]

oh, thanks for sharing your story.

[@Gangachetry8449]

Hello mam please give me some details about HIA LOUNGES and MAHA services staffs selry and aconendation in qutar

[@karthikeyanm7171]

We are also learning from you..... Keep teaching 😍

[@anshulsharma9645]

Similar sitiation happened with me, However I ended-up being complained. I was feeling so down that time.

[@shreyapoudel4332]

great learning❤

[@sundrienaicker3827]

Will the same service be provided to a hungry passenger in economy or just in business/first class. Just curious.

[@raunakanmol4753]

Hello di, I'm totally confused about uniforms of cabin crew of qatar airways. So plz may you make a video on uniform of cabin crew of qatar airways.🙏🏻🙏🏻🙏🏻🙏🏻🙏🏻

[@Niki16-xi9kq]

Mam please talk about how crew is exploited in indigo airlines,under-paid,stress,we have no voice to speak for our rights. Starting from the beginning of the day,we get clubbed in cabs with another crew who is not even on our way to the airport.. they make horrible routes and clubs us. Then they expect us to be highly groomed and work 10times more than we are paid. Our meals are stale,we get small goodbag which has nothing to eat,our work duties are planned in such a way that we cannot even eat our food. We are hungry,starving and working continuously and after landing we don’t get cabs to go back home for 1hour waiting. Our salaries as a lead is peanuts…we get 60-70 even after flying for 100+ hour. We are highly exploited and need help. I’m hoping you to please speak for us.🙏

[@rahulmalani1313]

"Ant bhla to sub bhla" It's always in your hand how to handle situation even though your csd back up on you.

[@trikharakesh58]

Appreciate your understanding. Best wishes. Ex G.M Alitalia

[@sabrinakhan5195]

Thank you diiii Please more

[@AtulSharma-dq9iy]

Do you provide officially any coaching to Cabin Crew Aspirants? Ma'am Would be more helpful to us.

[@vishwas894]

Do share customer experiences.. back stage of your work environmental..

[@robingoel2977]

Hi r u staying in qatar accommodation or on a rented house …. What amount of HRA do they provide

[@sameergalange1278]

It was Hungar's mistake