Customer Spotlight - Michael Vogel | Soroco Illuminate New York 2024

In this video, Michael Vogel, Head of Performance and Automation & Analytics at Bayer walks you through the three stages of their 𝐒/𝟒𝐡𝐚𝐧𝐚 𝐦𝐢𝐠𝐫𝐚𝐭𝐢𝐨𝐧 𝐩𝐫𝐨𝐜𝐞𝐬𝐬: pre-migration, during migration, and post-migration. He starts by discussing their current phase and the challenges faced during the migration, such as training and adapting to new processes. Post-migration, the focus shifts to working towards simplified processes.
Michael explains the defined roles for their business teams, outlining milestones and measurement criteria, and for the core team, focusing on support and improvement during the migration. The pilot phase has provided invaluable learning experiences, which will be applied globally.
During migration, the team tracks the changes, workload, and implementation efforts, involving the global team and every employee. SOPs, along with screenshots, help reduce team efforts.
Michael values adoption metrics to ensure the processes developed are effective. Real-time data and alerts help monitor and address any issues immediately, which is vital for 𝐜𝐨𝐧𝐭𝐢𝐧𝐮𝐨𝐮𝐬 𝐢𝐦𝐩𝐫𝐨𝐯𝐞𝐦𝐞𝐧𝐭 across all countries.
The pilot project, initiated about 2.5 months ago, has already scouted 43 processes, published 11, and discovered 73 variations. Key applications and effort mapping provide essential insights, showing significant knowledge gain in just four weeks.
By comparing current processes with future ones, immediate improvements can be highlighted. For example, eliminating a manual check in one process will save 430 hours post-S4 implementation.
The tool configuration allows for analysis and decision-making based on core applications and processes. The aim is to mitigate risks by not solely relying on SME interviews and addressing knowledge loss due to personnel changes.
Michael highlights how Scout has played a crucial role in de-risking and providing control over the migration program. It enables measurement of the benefits of transitioning from ECC to S4 and minimizes integration efforts. The success of the initial pilot, with significant quality outcomes in just four weeks, underscores the efficiency and potential of this approach.
Join Michael as he delves deeper into the details and shares the progress in this comprehensive migration journey.
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To know more about Scout - soroco.com/sco... ; soroco.com/sco...
To know more about Digital Interaction Intelligence - soroco.com/ind...
𝐂𝐡𝐚𝐩𝐭𝐞𝐫𝐬:
Chapter 1: Introduction to the Migration Process - 00:08:51
Chapter 2: Adoption Metrics and Real-Time Monitoring - 00:11:43
Chapter 3: Outcomes of Scout Implementation - 00:12:50
Chapter 4: Process Improvements and Future Comparisons - 00:14:20
Chapter 5: De-Risking the Migration Program - 00:16:45
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