Customer Success Webinar - The Ultimate Guide to Customer Success Metrics

[@demetripapanicolaou4441]

Congats on creating a concise, in depth and engaging Webinar for CS. Thank you

[@questionresearch8721]

Thank you. I want to pursue a career in Customer Success Management.

[@GG-ht8sh]

I feel better prepared for my interview. Thank you!

[@mahesri20]

What’s the difference between Gross Revenue Retention and Gross renewal%

[@vivekkumar-jc7zk]

¹

[@adamkensington]

Hi there - when you were talking about Usage Metrics - the intro slide referred to Active User Growth Rate as one of the top metrics - but you missed this section out in your presentation - was this intentional? Does this info exist anywhere else (e.g. you mentioned a forthcoming white paper)?

[@Clientsuccess]

Adam - yes we cover that in the full eBook - The Ultimate Guide to Customer Success SaaS Metrics. Here is a link to download the eBook with all the top customer success metrics. www.clientsuccess.com/ebooks/ultimate-guide-saas-customer-success-metrics/

[@Matt-ml2jc]

Link to slides?

[@rhinoa17]

hi! Is there a link to this presentation? WOuld love to share this to our team as well.

[@honglem199128]

I wanted them too much so I ended up taking screenshots of every slide.

[@suburban144]

@@honglem199128 nice trick