CX Trends 25 - Trusted Voices, Bold Predictions

While vendors can offer an exciting vision for customer experiences, it's the CX leaders and consultants that turn those visions into reality.
So, after yesterday's vendor love-in, today's predictions from CX practitioners and analysts strive to share more hands-on insight.
The participants represent various brands, from the likes of San Diego Zoo and First Retail Group through to Frost & Sullivan and The Futurum Group.
As such, there's a little something for everyone. #cx #customerexperience #2025trends
Thanks for watching. If you'd like more like this, don't forget to SUBSCRIBE to our channel. You can also join in the conversation on our Twitter and LinkedIn pages.
For more Customer Experience tech news, visit: www.cxtoday.com