#6 How to Manage Sales Returns in Odoo 17 Sales App | What is Sales Return Called? | Odoo 17 Sales

Sending a product back to the seller by a client or customer is termed a Sales return. Due to various reasons, a customer can return the item to the owner. Sometimes, it is due to customer dissatisfaction with a product or differences in individual desire. To make a sales process smoother, it is necessary to formulate a return policy and refund for clients in a company. By installing Odoo ERP software, we can manage sales returns of items to customers in a firm. Odoo 17 Sales module assists you in maintaining sales returns and refunds in an organization.
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[@haniyyahussain7554]

If the customer returned a long shelf life product before 45 days of its expiry . So i have to take back the product which will be a return in POS and same was next day i need to sell the product to another customer . because still there is shelf life left for the product .return and the sale fothat same product to be seen in odoo .How can this be possible in odoo?

[@cybrosys-technologies]

Yes, it is possible to import activities, along with it's id and other details along with lead.

[@kothariviraj6448]

Return Product That time 2 invoice create so please understand

[@cybrosys-technologies]

It's because for reversing 'Reverse and Create Invoice' is used. this will automatically reverse the created invoice and generate a new one. that's why two invoices were generated for which one is in reversed status and the other is the new draft invoice.

[@talhakhan-ff3re]

@@cybrosys-technologieswhy the draft invoice was created? What is the use for it?