David Vose - risk appetite and tolerance - first 5 minutes

[@foxdroe]

you need to establish the upper tolerance level because you don't want your process to overperfom, in this example, a 100% of customer satisfaction can implies a higher production cost, reducing the company profit, you need to find the sweet spot.

[@RISKACADEMY]

Not the upper tolerance limit per day, rather need to draw an efficient frontier to find all options with better risk return trade off