(Day 2)E-Bonding Integration | ServiceNow Integration with ServiceNow | Real Time Scenario- part 1

[@sumedhgawai679]

BR's are server side scripts that executes on record insertion, updation, deletion/quering, they are mostly use in SN integrations to allow automation and data processing. @Ravi, please correct me, if wrong. Bdw Thanks for such an amazing explanation of E-bonding integration.

[@learnservicenowwithravi]

Perfect 😍

[@hiranmayeemohanta5308]

Hi Ravi...You are a superman ! I am totally new to Integration, but now my concept is so clear & confident for integration by watching your videos & ready to take live scenario.

[@learnservicenowwithravi]

All the best

[@evaa_121]

Wonderful explanation. Hope to see more useful content!

[@ujjwalkumar7267]

Thank you for explaining it in a very simplified way. 👍

[@justtryit....]

I just wanted to say a big thank you for creating such amazing videos! Your content has been incredibly helpful and informative.

[@learnservicenowwithravi]

Thanks a lot❤️

[@jungkookjeon6724]

Nice explanation thanks for giving the informative session🎉

[@learnservicenowwithravi]

Thanks man 🧍‍♂️

[@sallymangaba1514]

Amazing, the more I understand the process and configuration steps. I have realized this is like SQL Stored Procedure having parameters to be saved in another DB. COOL WOW thank you so much for explaining it clearly every bit of it.

[@learnservicenowwithravi]

Glad it helped!

[@no0se-x4v]

Thank you so much for your videos. The way you teach is really helpful.

[@learnservicenowwithravi]

You're very welcome!

[@yomikmc]

massive thank you for this video. for the next video i will do the following scenario: you have now integrated 2 servicenow instances. now let's make instance 1 able to receive updates from instance 2 about the incident we have created on instance 2.

[@learnservicenowwithravi]

Thanks for your feedback.. Yes will do it

[@paritoshtiwari457]

Thanks for explaining it in a very simple way

[@learnservicenowwithravi]

Glad it was helpful!

[@bhupellygopikrishna3039]

Thank you so much for explaining beautifully.. Thanks

[@learnservicenowwithravi]

Thanks for the feedback

[@sallymangaba1514]

You are awesome in explaining and doing the demo, even the topic is new for me I can easily follow and grasp what you are teaching. Keep it up, we are learning a lot from you, thank you.

[@learnservicenowwithravi]

Glad it was helpful!

[@RahulskulkarniKulkarni]

very good information

[@learnservicenowwithravi]

Thanks 🙏

[@hp_15_s84]

Hi Ravi, you make it so easy to understand, as a beginner to service now, things can grab quickly from such knowledge sharing. Thanks.

[@learnservicenowwithravi]

So nice of you

[@sharath4411]

Thank you ravi for the clean and clear explanation.

[@learnservicenowwithravi]

You're most welcome

[@archanathoutreddy4033]

Thank you so much.your vedios are really very useful for me and your teaching is excellent

[@learnservicenowwithravi]

Thanks a lot❤️

[@sumitbhandarkar3701]

GREAT SERIES !!

[@prashu5694]

Nice explanation thanku

[@Kingboys9976_broo]

Excellent

[@learnservicenowwithravi]

Thank you! Cheers!

[@RAJU-cs3rh]

Way of explaination is super TQ , please try to upload one video for every day

[@learnservicenowwithravi]

Thanks for the feedback.. I will do very soon❤️

[@somasekharkommuru3260]

I saw many videos, but you explained very clearly without any doubts. You can also explain about HTTP query prams section in REST form

[@learnservicenowwithravi]

Sure will explain

[@ChinnaDornadula]

Thanks ton ravi❤

[@learnservicenowwithravi]

My pleasure 😊

[@manishayenkarla9736]

Amazing explanation

[@learnservicenowwithravi]

Thanks 🙏

[@SowmyaReddy-o7v]

Thank you for your valuable videos,so much content and information in your videos. Also request you to share some sample resumes for servicenow admin and developer this could really help us

[@learnservicenowwithravi]

Thanks for the feedback.. Please join my group you will get it

[@deepakpawar5571]

Hi Ravi...Thanks for your valuable info.🙏 Can you give us scenarios like how to pass attachment via integration...?

[@learnservicenowwithravi]

Yea .. I will do that video too.. so let me cover basic first then Advance

[@learnservicenowwithravi]

Thanks for your feedback

[@kumudsingh5784]

Super

[@SD-kl6ny]

Thank you! It is so informative. @Ravi, Could you also please share something on using mutual auth and integration if possible?

[@learnservicenowwithravi]

Sure video will come soon

[@nidhivarshney2242]

Hi Ravi I have been going through your integration videos and I liked the the way you explain Can you please create videos on implementing certain retrictions on servicenow field during integration For example - restricting certain value to be updated in field on inbound web services.

[@learnservicenowwithravi]

Will do soon

[@anshtripathi9704]

@ravi, thanks for creating such amazing videos on outbond webservices. Request you to please make one video on PUT or PATCH method with dynamic update an instance-1 to instance-2.

[@learnservicenowwithravi]

Sure will do very soon

[@kirtiprasad4438]

Hi Ravi, Thankyou for amazing explanation. I am trying to join the group. Please accept it.

[@justtryit....]

Business rules are triggered by events such as record insert, update, or delete, making them suitable for scenarios where you want to automate actions based on these events.

[@learnservicenowwithravi]

Awesome you are correct

[@somyagupta7773]

business rule we are using to do crud operation and here rest api also uses for crud operation

[@learnservicenowwithravi]

Yup

[@VSoni-t1n]

Hi Ravi, Thanks a lot for your wonderful videos, your way of explaining makes me understand well. I am wondering if two instances of different versions (Vancouver and Washington DC) of ServiceNow could be integrated.

[@learnservicenowwithravi]

Integration doesn’t depends on version.. so you can integrate

[@jonasappau9555]

Thank you for making detailed/great piece of videos on servicenow, can you make one using Integration Hub flow designer e-bonding?

[@learnservicenowwithravi]

e-bonding is there.. through Flow Designer Very soon

[@shaikmastanvali472]

Hi Ravi ,In Content Body You Created An Incident First assigning short_description as test ravi and after that the record has been created in 3rd party instance.And You where created another record by dynamic content record as short_description as $details it also created another record in3rd party instance .What is different between these two,if we use hardcore directly we create a new record also if we use dynamic content it also create record then what is the use of dynamic content then ??

[@learnservicenowwithravi]

Customer always need dynamic data.. if do harcoding then the data will be same always irrespective of what you add in form

[@D-Abhi]

Thank You so much Ravi...You are such a brilliant Teacher... I have a little problem....the incident is getting created in target instance but it is not populating caller and category...please help me ASAP!!

[@learnservicenowwithravi]

Can you share the script??

[@D-Abhi]

It's exact the same ​@@learnservicenowwithravi

[@myworld62988]

When we create an Incident in other instance (destination) does in create with same sys id as source instance ?

[@learnservicenowwithravi]

If you pass sys_id from source then it will be created with same sys_id

[@myworld62988]

Understood .. thanks for your reply 😊 your videos are very informative and helpful ❤

[@Eswar..g]

When I'm Doing Ebonding integration on that Before BR and operation is insert, then I have created incident its creating multiple incidents, What is the reason?

[@learnservicenowwithravi]

Can you please share your business rule code?

[@tehniyatrashid8061]

BR's usually used for table based operations. That's why you have used BR here. An i right? Ps: thanks for the amazing content❤

[@learnservicenowwithravi]

Yes, correct

[@vishalpallikonda3641]

What is even the actual real world application of e-bonding? Why would anyone want to create a duplicate incident in another instance? Thanks in advance if you would clarify this.

[@learnservicenowwithravi]

Its because.. there are multiple servicenow instance exist in nature… Like one development instance where developers will develop something… Test instance will testing team will test and production will live data is tested.. so its required

[@vishalpallikonda3641]

@@learnservicenowwithravi Thanks for replying. So the way I understand it, it is because the client requires to keep their dev/test/temp instances in sync with prod instance. Is it correct?

[@chowdary9478]

@learnservicenowwithravi and @ vishalpallikonda3641 There are some other use cases as well, where the client and the service provider has two different instances, but the client want to send the incidents to the service provider's instance to work up on and drive them to closure where most of the Operations teams are from service provider's organisation. They want some real time updates to see as well like work notes and state. They will be created with a correlation id

[@thetabrezdiaries]

could you please create a video on How to update incidents of intance 1 if same incidents are updates on instance 2? for example for INC001 short description is changed and for INC002 category is changed and We nee to synch those changes to same records on Instance 2 How can we achieve this please give me some guidance Thanks

[@learnservicenowwithravi]

By making the sys_id same for that.. We need to pass the sys_id in the json

[@thetabrezdiaries]

@@learnservicenowwithravi thanks but I want to update same records on instance 1 if any changes happened to records in instance 2 So my question is How can we get updates of mutiplae records ..in rest message module you showed us for only 1 record by adding sys_id of one incident so what if I want to get updates of multiple records based on conditions where should I write that logic ?

[@mohdfaraz6604]

Hi Ravi, I am doing the exact same thing and it is creating the incident in the other instance but the variables are not captured, only the incident is created with blank data, also i can't see logs in my other instance where i am developing Rest message, please help

[@learnservicenowwithravi]

Please attach screenshot of rest message

[@sunkanaboinajanardhan5031]

Very insightful

[@sunkanaboinajanardhan5031]

Could you please make a video on ITSM to CSM integration on service now.

[@learnservicenowwithravi]

Glad you think so!

[@learnservicenowwithravi]

Sure soon

[@abhijeet3184]

not running for me when i click on preview script usage i get the code same as you but when i paste it in business rule as done by you my color coding is red i am not getting why everthing is same as you shown i am pasting the code below please help :- the color for (current,previous) is fully white its not blue as it should be similarly for ('ServiceNowEbonding', 'Create an Incident');&('details', 'test123'); the color is red and not blue thats why its not executing till the Test part where we click on test manually its working but not the after part (function executeRule(current, previous /*null when async*/) { var r = new sn_ws.RESTMessageV2('ServiceNowEbonding', 'Create an Incident'); r.setStringParameterNoEscape('details', 'test123'); var response = r.execute(); var responseBody = response.getBody(); var httpStatus = response.getStatusCode(); })(current, previous);

[@learnservicenowwithravi]

Hey abhijeet .. send screenshots to me on my watsapp group.. You can join my group I will approve it

[@abhijeet3184]

@@learnservicenowwithravi Hi ravi i am trying but on clicking it says group does not exist. please update the group link

[@learnservicenowwithravi]

@@abhijeet3184 chat.whatsapp.com/DzTFY2NBIyh2RitK1MCVKm

[@madhuripaithara1m13u]

I am trying to integrate two instances as shown in the video connection is successful but the incident created on other instance is not taking the short description value mentioned in the incident created on source instance..any help??

[@learnservicenowwithravi]

Send me the script

[@tapasvisingh9904]

When I am creating a new Post method it throws an error "401" but when i check my connection with default "get" methos connection is "good" dont know how to resolve this can you please help me in this.

[@learnservicenowwithravi]

Check credential

[@भुनाहुआ]

Hey Ravi, Not able to get log while integrating. Its failing somewhere but how to determine. Its missing in video too. Could you help?

[@learnservicenowwithravi]

Send me the code please

[@steverogers5723]

Do you have a video about E-Bonding Integration with Oauth 2?

[@learnservicenowwithravi]

Will create soon

[@singhushravya]

Hi Ravi, what password needs to be entered for the actual instance? Manage password is not available right?

[@learnservicenowwithravi]

It should be there

[@rituparnabanerjee1938]

While creating incident in source instance, I have mentioned caller_id and category, they are reference and string field..but when I check same.incident in target instance, i do not find caller id and for category, it's always taking inquiry/help, for whatever the value I am providing in source..I have followed same to same.instructructions, can you tell me what may be the issue

[@learnservicenowwithravi]

Whatsapp Group Link :- chat.whatsapp.com/EeYpJt9hZfB0PauzYF5KL3

[@learnservicenowwithravi]

Join here please and ask me

[@pavanikruthiventi5621]

Hi Ravi, in one of the interview they have asked me why u need sn to sn integration in real time ? I said incidents but they are not satisfied with the answer. Integrating Servicenow with Servicenow in real time why ? Can u please tell me why we want this in real time

[@learnservicenowwithravi]

To transfer data,updateset, and exchange of information or making instance identical so that issues can be easily found

[@amittiwari6611]

Please post video on update scenario

[@learnservicenowwithravi]

Sure by this week

[@2PaweL]

💖💖💖💖💖💖💖💖💖💖💖💖💖💖

[@prasanthtalupula3802]

In description field I got 'undefined' .this annoying me bro

[@learnservicenowwithravi]

Code 🙏

[@learnservicenowwithravi]

Please

[@4_Haters]

Tried to join group but it shows group doesn't exists

[@learnservicenowwithravi]

I updated the group link

[@learnservicenowwithravi]

Check the description

[@kkeerthi3143]

Error 401 was accured how to solve

[@learnservicenowwithravi]

Check use name and password

[@peival]

39:13

[@simranacro11]

Requested to join the group. Waiting for the approval.

[@learnservicenowwithravi]

Other group is full.. request already approved

[@4_Haters]

Tried to join group but it shows group doesn't exists

[@learnservicenowwithravi]

I have update the link

[@4_Haters]

​@@learnservicenowwithravithank you please accept