DAY IN THE LIFE OF A CALL CENTER AGENT | Jen Barangan

[@SVCCallCentre]

Thanks for the visit, Jen! Our employees were super *kilig* to see you! Happy to hear you enjoyed your stay. 💙💛 And this goes out to all current and aspiring BPO employees: we hope you find a company that will really take care of your well-being. What you do, simply matters. 💙💛

[@mubibidyoklipph6635]

Jen, I love you! Also working from BPO industry.

[@clovergamingadventures]

@@lynsalvosa5272 looks like Cebu

[@Mhay-30]

Nag bpo ka dati diba po miss jen? Sang company po and account perhaps hehe

[@gameofshrooms8364]

SVC gawa naman kayo dito sa Baguio

[@judericarnoco6571]

@@mubibidyoklipph6635 Cebu sila

[@chaymsdelara9890]

9 yrs in the bpo..i would say all worth it..natutunan ko ang tamang work ethics at customer service ..ngayong lawyer na ako i can say proud ako na napatapos ko ang sarili ko sa law school dahil sa call center :)

[@Chadosama]

Congrats atty. I'm planning to take law as well

[@christineroble1413]

So happy I came across this comment! Congratulations Atty.!

[@Awesomewonder]

Congrats po, attorney!

[@Mama.Charm12]

Cheers atty🎉 congrats

[@marifel5857]

congrats maam

[@speedyprocrastinator]

Hats off to all call center peeps out here! Been in the industry from 2004-2009. It greatly shaped my work ethic and sharpened my communication skills.

[@OrganicFarmer123]

I am looking forward to it

[@angelicaromero7534]

19 yrs old, living alone, working in bpo for almost 1 year now. Working in a good environment actually make everything different. Stay safe ate Jen!

[@kimberlyannabad5578]

Hello bawal hawakan phone kapag nasa shift?

[@mclovingyou888]

can i have ur facebook?

[@goda7137]

Can I share you're story?

[@wholesome6681]

Ano po ba qualifications for newbie? O kaya expectations sa kanila pra matanggap?

[@doriacristopherjohnm.9942]

@@kimberlyannabad5578 no po, inside the workplace called production, no personal things would be allowed like wallet, phones, papers etc. only your water would be allowed

[@abisee6468]

My 1st job was a call center agent and I'm proud to say that I develop my self confidence through this industry. I worked there 1.5 years. The only reason I left the industry was because of it's shifting schedule.

[@antoniettejoandistor7015]

It's very rare for a company that has a massage therapist inside, looks like they really take good care of their employees. I'll apply there once they establish an office here in Manila. ❤️❤️❤️

[@branding4271]

My mom have been working in a BPO company since 2005 and still working right now for home,and Im so thrilled to see this video.

[@baks_tin4099]

Salute to all the BPO employees, the bayaning puyat, who contributed a lot to the economy😊. Another eye opener vlog, salamat Miss Jen😊

[@abglsgsmnd]

Salute to all the BPO Employees. I was working in the BPO world for 7 years and it was my dream job. As a single mom, sobrang laki ng naitulong saken. Thank you Miss Jhen.

[@Rica687]

1

[@jenicadelacruz7901]

is it hard to work in call center? i also want to apply i'm 17 ànd i don't have any experience, im not also fluent in english. is it possible that they will hire me?

[@joeydeluna3445]

@@jenicadelacruz7901 as long as you can pass the assessments and training then you can be part of the production floor/regularization

[@jaylordagrisola8391]

I'm proud to say that I am one of the people working in a BPO industry for almost 3 years now and I really love working in this field. It will help you improve your self confidence, make lot of friends, and lastly, I agree compensation wise, I can't say anything but to be grateful in this kind of work! To all aspiring agents, you make the right choice! Mabuhay ang lahat ng mga BPO!

[@renandcarbona8605]

Ask ko lang po, free po ba mag apply jan?

[@htmle-mailtemplate1218]

Could you please mention some companies who hire call centre agent from anywhere in the world as a remote and work from home???????

[@aryyyyy5868]

LOVE YOU TRAINER JL!!!

[@marxpal]

I remember those days during earlier part of my career. I was once a call center agent. Although it came to a full circle and I'm back to BPO industry, my career is more in line with my IT course. It certainly helped hone my communication skills. And now? I'm not afraid and can communicate effectively with the north americans, on a daily basis. Filipinos shouldn't be afraid of speaking english and committing mistake. Let the haters laugh. Practice makes perfect

[@ygpml]

Hello po. Mahirap po ba ang interview. Fresh graduate po ako. Plano ko pong mag-call center muna temporarily.

[@seathetruth2177]

Practice makes improvements.

[@Hmmisc]

Hi po tanong lang po. Anong major nyo po sa IT course nyo dati?

[@introman1016]

@@ygpml Piece of cake, basta confident maayos ka mag english, ipapasa ka, lalu na kung may accent ka lol magtitinginan sayo pag group interview.

[@introman1016]

why come back though, do it as stepping stone, practice communication lang then move on.

[@virtualmind3770]

BPO helped me earned a college degree. Now I may be a public servant in one of the GOVT offices but my work ethics and Customer Service Skill Learned in BPO will always remain. I will always salute all the BPO Employees! Always Keep up the Good Work :-)

[@ysanne2004]

Same here

[@mitchaydelossantos3826]

Nice Video Jen. BPO takes good care of their employees. The problem though with BPO is the nature of the job. Most of the time when you get used to taking calls and doing the same thing over and over everyday, boredom comes and follows exhaustion/ burn out. It will be an advantage for BPO career aspirants to always have a positive energy and try to have fun on the job every now and then to avoid this. That is why marami silang pakulo sa office, to lift up employees' spirits so they can perform well. Salute to BPO agents. Been there for 5 years and it built my confidence , analyzing and leadership skills a lot.

[@Raiya_ru17]

It is hard to stay on voice accounts and stressful pa. I got lucky and was hired in a non-voice project management account and only did 2 yrs of calls in total. Salute sa mga kaya magtagal sa calls, ayoko na ulitin yan last na ung nagOnboarding Project Manager ako. Most experienced BPO agents move out of voice accounts or get promoted. Ang baba pa ng sahod sa voice account unless siguro skill based like healthcare or with Google or tech support. Most of us work for project management in telco accounts and now hiwa-hiwalay na kami and most of my previous workmates were able to get a 40K+ starting salary since we are on Project management line. Ung iba nasa 60K-80K+. Lalo na pag nakapasok sa Google or sa mga technical non voice account, you can even get more. Madami na talaga options sa BPO, di na lang calls, kaso salaan bago ka makapasok. Kaya goodluck.

[@justSSOuknow86]

Been in a BPo industry for 3 years now, started as an agent and then became a support/Mi60 and now I am working as a supervisor. Not an easy job. Salute to all of BPO employees.

[@marieantoine]

I'm always amazed every time I hear someone from the BPO industry speaking English. Ang galing at ang ganda nila pakinggan magsalita. Part ba yun ng training kapag starting out ka pa lang sa BPO? Paano naman yung mga gusto sumubok pero di ganun ka-fluent in speaking English or may accent?

[@lexismith3670]

*in "the" BPO industry *to all BPO employees

[@deanvm9158]

@@marieantoine ngayon hindi na masyadong istrikto sa fluency ang mga BPOs, in my own opinion lang ha. Kung wala ka pang experience, I suggest na dun ka muna sa mga normal* na BPO ka pumunta. Pinaka importante na makaintinde ka ng English, sumunod maka basic English ka, then the rest susunod na yan as you go along. Marami jan nagsimula sa halos wala (di pwedeng walang wala as in walang skills ha) and then now, supervisor na sila. Confidence is the key. Matagal na ako sa BPO. Ang dami ko nang nakitang hindi naman matatas sa English pero madalas sila pa yung mga top agents, SME o kaya managers pa. Gaya ng sa ibang industry, pinaka importante parin ang work ethics, perseverance, motivation and suchlike more than comm skills alone para magtagumpay sa BPO.

[@marieantoine]

@@deanvm9158 Ganun ba. Salamat sa feedback. Though hindi ko naman goal na mag succeed sa BPO. Only interested in improving my verbal English and for the experience na rin dahil bored na ako sa work ko hahaha

[@allisonkatebaldazotes9538]

@@lexismith3670 nice

[@shairabiaco]

Being a call center agent while studying is really a tough battle to take. So proud of myself! 🤧

[@kxeilish]

hoyyyyy panooo🥹✨

[@shairabiaco]

@@kxeilish multi-tasking lang tsaka time management plus idagdag mo pa yung ibang responsibilities HAHAHAHAH

[@iamvaperist2122]

@@kxeilish nakaka proud tlga kasi mga walang tulog yan😆 saka school naman mag aadjust if magwowork ka. Sa school namin ikaw mamimili ng sched mo

[@trinabares8767]

Labannn! Dami ko din kilala na kagaya mo. 👌♥️

[@darksukehiro6906]

Legit, sacrifice lang talag tulog. Laban!!!

[@darwinzarate2123]

Taking care of the employees menthal and physical well being, should be at least one of the priorities of the company. - Thats true Jen! proud bayaning puyat for 8 years.

[@accountone6615]

If I am not a medical student right now , I would continue my call center job. For 6 months, I had enjoy the work dealing with my clients, my TL, the company of my funny colleagues, and our tenacious floor manager. There are also other benefits like attending recreational activities and projects, discount for meds, snoozebox, cheap cafeteria and free gym 🧡, and awards for getting high audit scores and by being punctual and having no absences. I remember our group always win for the best group as well. There is also the night differentials every night shift and bonus if may holiday pa sa ibang bansa. There's also a discount if you want to continue studying vocational studies, language studies etc that they offer. Basta na nakakamiss din yung gimikan namin mgkateam. Sayang wala ko naging jowa, shy type kc ko hehe. I hope they are all doing fine and happy din. 🤲🏻 gogogo mga call center agents, always love your work ♥️

[@J_...]

Kakamiss din maging Agent infairness. Yung customer lang focus mo aside sa performance ha. Iba na kasi pag nasa leadership level na, iba nadin ang mindset and focus. Thankful ako kasi lahat ng experiences ko as an agent nagamit ko para ma reach yung ganitong position. Happy ako sa Teletech for 6 yrs now. At sa mga maliit ang tingin sa call center agent, please lang try nyo muna mag calls or lumugar sa posisyon namin bago kayo humusga dahil hindi biro ang trabaho ng isang customer service lalo na't international account pa. Maaaring nakaupo lang kami, pero laging pagod dahil puro utak ang gumagana. You have to think critically and analyze customer effectively para mabigay yung recommendend solution sa bawat concerns nila. Kaya wag maliitin ang bpo industry. Yun lang.

[@Kingg_45]

What the f id this language

[@ianlabaya6637]

I've been in a BPO industry for almost 10 years for 3 companies but recently I was traumatize because of the last company that I worked with, its not because how irate the customer's are or how hard the work is but because how my previous employer treated their employees, and now I am jobless because every time I encountered American's/client it reminds me how horrible experience that I had with them. I am super happy for you Miss Jen because you are in a good company, I hope that I have the courage to work in a BPO again.

[@rhododenetteestanislao9869]

Watching this video felt like I’m walking down the memory lane. Before I migrated to America, I used to work as a call center agent. Ang lakas lang maka-reminisce☺️

[@merajhasan6199]

How many years did you work as a Call Centre Agent?

[@merajhasan6199]

Did your Call Centre work experience helped you move to America?

[@gabrielmasupat5170]

I'm proud to say that I am one of the products of BPO World. I remembered that 5 years ago I was not at the top of my life because I had been struggling with a lot of challenges such as finances, so I did, I applied to bpo which is one of the known bpo companies here in Davao City, and fortunately got hired!! Way back then it taught me how to improve my communication skills since before I was not that confident in terms of speaking in public but now, I am confident enough that I can talk to foreigners, especially North Americans. PRACTICE MAKES PERFECT!!

[@testting6661]

Hi! May I know what company is it? :)

[@gabrielmasupat5170]

@@testting6661 VXI Global Holdings

[@Mama.Charm12]

Happy to hear your story😊

[@imjamessss]

currently working as a cc because Jen inspired me and soon i’ll be aiming to be a FA since that’s my dream ever since 🥰

[@MabuyoshiSenjutsu]

This is really a dream come true! This will also give new generation what it is to have a career in BPO and at the same time, what to expect. Been a tech support in Convergys back then, 1 year residential and another year in business class. I am the kind of agent that builds rapport, so bagsak palagi sa AHT but palaging around 95% pataas yung CSAT. QPB is LIFE!!

[@kerkleenbongalon5028]

Thanks for this, Ms Jen ❤💕🙏 I am a teacher by profession but this one BPO company accepted me to be part of my first BPO job. They are indeed the best place to work. I know that the salary is not that high, I just do love how they prosper equality and how they take care of their employees. I can say that I am part of the saying "SALUTE TO ALL BAYANING PUYAT" .. Thank you, Ms. Jen, and more inspiring content on your vlog. Take care always 😘☺

[@maibalucan7443]

Tp..😊😊

[@abitof4506]

Hello po, pwede po malaman kung saang BPO company kayo nagwowork?

[@retardedguy9847]

When you say "salary us not that high". Can you tell us how much is it? Just for reference.

[@oscarbanas5434]

I'm a graduate of BSED but I choose to work in a BPO after graduation because I knEw that salary in private schools is not good compare to BPO...

[@jajaroodiaz8746]

Been working in a BPO Company for almost 7yrs.now and I can say that, Winner yung pa massage Mami!!!😍 This is sooo fascinating, first time ata to na navlog yung day inside the Prod.Floor so the people outside BPO Industry can somehow get a glimpse of our daily life at work. Thanks for this vlog Ms.Jen also to SVC.♡︎

[@arnielarellano0519]

Great way to showcase the call center and bpo industry... I am proud to be part of this industry for the past 17 years... and hanggang ngayon hindi ko pa rin matanggap that other people thinks that working on a bpo is so easy at minsan ni la "lang" lang ng iba... Thank you Jen for uplifting the industry that continues to bring jobs to Filipinos... #BayaningPuyat 💕

[@lolobuto1608]

Ignorance is a bliss kaya maswerte sila dahil sila ang hindi ang binubulyawan ng di mo kakilala araw araw

[@lZ8463]

Grabe.. 4-6 months pa lang burned out na ko. 17 yrs? How??? Did you planned to stayed that long in the industry? What do you do when boredom strikes you? Kahit 1yr lang sana makatagal ako kaso nakaka-depressed talaga sa bpo. Paulit-ulit ang scenario 😔

[@arnielarellano0519]

@@lZ8463 dapat talaga may goal ka... example on my 2nd yr sa industry dapat di na ako nagcocalls. I explore mo din other facets ng industry - training, quality, ops leadership. Pwede din move from one project to another one para bagong product or process naman...

[@ivygayjadloc4942]

Yes, hindi po madali sa call center. Unang struggle is if you can't speak fluently tpos irate pa client mo, mahihirapan ka tlaga makipag usap. 2nd if yung TL mo nakakadagdag din sayo ng stress imbes na i-uplift ka nila pati na management. 3rd yung salary, minsan kasi sa ibang companies puro disputes so saludo tlaga ako sa mga tumatagal sa BPO industry. Currently I'm on my 7th month & I'm planning on finding a job other than BPO. Siguro, hidni sya para sakin.

[@Arex_00]

@@ivygayjadloc4942 me too. Although di naman masyadong nakakastress yung account namin still it burned me out. Kaya i decided to explore and take short courses about social media marketing etc. kaya ito 4 yrs na as digital marketing officer. 🙂

[@donna18]

You are the type of person that I idolized the most, because ur so good in speaking English fluently and you motivate us to be positive and I admired u for that idol Jen, Godbless.

[@CC-ue5up]

I hope our company is somehow like that to give recognition to agents who are deserving and really worked hard

[@Soper.Nova69]

WOW. I'm really impressed with the in house massage. I believe BPOs should have that! Really helps the agent to somehow destress.❤️❤️♥️Thanks for this vlog Jen.

[@wilz15ful]

Hello workmate! Proud SVC employee here. Wa gyud ko ka pa pic kay on call pero saw you sa Ops - gwapa gyud ♥️♥️♥️

[@arnacreativedesigns1338]

time flies. its been a years watching jen's vlog. actually updated ako sa lahat ng vlogs i just want to rewatch this video :)

[@jollymaebriones1085]

Wow! I worked in a BPO company for 5 years and shifted to freelancing, this video makes me miss my office life before.

[@maliceinwonderland4079]

11 years in BPO. More than 2 years working from home. Best job ever!

[@_gyuswifey]

From A DAY IN A LIFE OF A FLIGHT ATTENDANT TO A DAY IN A LIFE OF A CALL CENTER AGENT

[@klevinmarasigan3730]

Thank you so much Jen for sharing the life of a call center agent.

[@GelaSays]

worked sa bpo for 10y. Learned a lot talaga. the good, the bad and and everything in between 💕 realtalk as a virtual assistant now for 6y ang dami ko skills na natutunan from being a call center agent.

[@laoaisymu8771]

10yrs walang promotion>? hahahah

[@GelaSays]

@@laoaisymu8771 sinabi ko po bang wala? Have a goodnight. 💕

[@sanderbatomalaque5368]

One of the best vlog I've seen. Thank you Miss Jen for making this. I feel so honored working in a BPO industry. 💗

[@joanalibres5199]

I once became a callcenter agent and swear isn't easy working as anyone thinking. I salute bayaning puyat ❤️

[@ikaren3000]

Thanks for featuring this vlog.. it reminds me of all the great memories I’ve had and experienced working as a call center agent for almost 10 yrs in Taguig.. My co workers are also my friends and family. Like svc, the company I worked for also take care of their employees. After I migrated to the states, got married and working as a health care worker here sometimes I still miss my life in pinas iba pa rin talaga ang buhay dyan lalo pag single nakakamiss talaga..

[@primatrader]

OMG! I migrated here in the states after 10 years of working in the industry as well. It was such a n amazing experience. It also helped me to build confidence especially with my communication. A lot of good memories to keep!

[@aprilmontecino6909]

So proud of you miss Jen. I'm also working as call center agent for 2 years.

[@cyrilmorales8461]

I miss I.T park...kaway kaway mga Taga CNX 🙌been in the industry for 2 years and 7 mos. And my experience was unforgettable....and I can say that being part of BPO industry is such an amazing experience...thank you miss Jen for this😀 and true may sumasanib talaga pag naka suot na ng headset...American accent in instant 🤣🤣🤣

[@girliepascualbaldomero2908]

Omgggg Cannot wait to watch this one! So happy for your new achievement. So proud of youuu always and Always here to support you.🥂

[@karlaestacio9280]

Proud call center employee for 8 years and just resigned last April 2022. I am now working as a freelancer which is a permanent WFH job. Challenging talaga maging call center agent. ❤️ Kudos for this video Miss Jen.

[@junryericatabaldo1148]

How po maging freelancer?

[@alfredoberinguel1999]

Nakakamiss mag take ng calls ulit.🥺 Thanks miss Jen for letting me remember my BPO days through this video.🙏💖

[@moonyentalam6656]

I've worked in this industry for 6 years but really not my thing. I've always wanted to lead so now I have my own clients. But, can't be more thankful for learning so much from BPO.

[@quinngile9779]

I am currently a call center agent, and dream ko maging FA, studying, grabe parang Jen barangan journey. 😍

[@JenBarangan]

Laban! 💪

[@quinngile9779]

omg! idol! 🥰

[@chrissytoma-ag3582]

Been in a call center company before. 2 years and it was such a totally different exp to all the other jobs ive had. I salute all the agents. Its really really really a commending job. I suddenly missed the vibe.

[@ggtumi0801]

This makes me miss the industry. I left the BPO industry 7 years ago and I def miss the environment and the friends I made.

[@vjbelinda]

I love watching you showing me how BPO industry works... Good job... done fullpacked...

[@AljeanJumamil]

I've also been a call center agent & a flight attendant w/ cebpac as well like miss jen & seeing a day in the life of my past job like this feels so nostalgic. thank you 😊

[@serverservidor16]

🙂

[@sheenaanneigloria5925]

Wow! Thank you for this vlog Ms. Jen! Its an eye-opener for me. Maybe I should give it a try again to apply in BPO industry. I love how the company took care of their employees. 🥰

[@FlorameBoholana]

Makamingaw baya pud magwork sa call center.. love this Vlog❣️

[@chandayto9003]

All I can say is you deserve this, you are such a big inspiration to others and this is the kind of content I am looking for, I say continue inspiring other people. I'm not that kind of person putting my thoughts in the comments but I can't help it.......

[@jessabeljarabe7585]

I'm so happy watching your vlog about the real experiences of a Call Center Agent as others think that the job we do is as easy as eating a piece of cake, when in reality, it takes all of your guts just to wear your headset as you know inside you that you're about to go face different clients again on your calls who could be just as understanding as you wish or just as hard headed as you not ever wanting to get. BIG SALUTE to US, IMMORTAL 🤭 CALL CENTER AGENTS! 🖖 MABUHAY! 😇

[@melshane862]

Agree! Sa call center kailangan talaga confident, patient!, emphatic listener, enthusiastic at magaling mag english!

[@karlmikhailplagata6177]

Former Call Center agent here at Foundever formerly known as "Sitel" here in the city of Puerto Princesa as a experienced call center agent I will gonna say it was a great experienced it really boost my confidence on how to solve the specific problem or specific concern of the customer. So for me it was great experienced I hope I can go back soon to the bpo company. Btw hi ate Jen Barangan

[@christopherdoroliat]

Iba pa rin talaga ang Buhay ng Call Center Agent. Stressful but masaya you gain more friends talaga and family 💗💗💗💗💗💗 I am proud Bayaning Puyat. Mabuhay tayo!

[@honeyleenabejero9166]

Wow..it is amazing that u were able to document it as it was never allowed..Good job Ms.Jen..

[@maemelylauron3289]

i was also once a bpo employee, quite challenging job especially in staying lively and much awake during graveyard shift, i say, it really a nice experience

[@kwerty5669]

I love that they let vloggers do this ❤️

[@lawrencedanielsabate9744]

Perfect timing that this one is on my timeline, I'll start my work at a BPO company on July 18. Thanks for showing this Ms. Jen 😊💕

[@buhrbiegab2467]

I just graduated from leap training and its gonna be my first time as an official call center agent this tuesday, under Telco/T-mobile. Im so excited

[@anthonybien4952]

Thank You Miss jen for sharing things how does it feel like working in BPO industry. Now, i am an unemployed because i left my job in the hospital as a staff nurse but before that i am working in bpo industry for almost 2 years. Being an agent is really tough and an uneasy to handle irate customer. But it turns out to pay off my dedication and perseverance as an agent. However, i upgraded myself to QA because for me this is really heart touching because you've encountered so many agents that their calls is zero. Sometimes you feel upset but i understand all agents because i used to take calls from customer and got zero until you realized it " Am i worst agent"? That's how bpo industry looks like. Many agent give up and change their career.

[@jona7657]

Hello Miss Jen been working as a callcenter agent before and seeing your vlog inspires all the BPO agents. I also miss my previous work as an agent.. Nice kay ang SVc.

[@lizethmaedeluna8906]

Ms. Jen!! I just came back in working in BPO again after being an ESL instructor for 6 years. It feels surreal!

[@krislynkylecuyos7501]

Ano po maganda? Esl teaching or doing call center job

[@princesslacson6291]

How was it po compare to ESL.

[@julremnacua3282]

​@@krislynkylecuyos7501they have their own ups and downs. Sa ESL, mauubos energy mo sa kaka entertain sa students. Sa Call Center, pwedeng transactional voice lang kaso may irate customers na kailangan icater at yung energy ay mauubos din

[@trinabares8767]

Thank you Jen! Salute sa mga bayaning puyat! ♥️ AJAH!

[@YowKimmy]

OMG I miss that building! I worked there for a different company for over 5 years! Thanks for reminding me of my first job, where I started to dream and met the love of my life. 😍 I am already in the BPO industry for over 9 years now. 💛

[@christopherdoroliat]

Amazing

[@aphrilleyoj7385]

anong company mo na ngayon miss?

[@type2red]

She is super positive and very beautiful i wish her all the best, call center work is not glamorous in any way shape or form and can take a huge toll on your mental health but she has the right mind set to navigate this difficult entry level job.

[@joancoligado5465]

Proud to be part in BPO Industry 😍✨

[@tobimadara812]

Sana all hahahaha. I started back then 2011. Hopefully all of the BPO centers now a days should really taken care of their employees. It should be employee centric. No more politics inside. Just purely jobs. Helping one another to attain the achieve target for the team Great Job for Bayaning Puyat. Anyhow wish you all the best BPO peeps, God Bless Everyone 😊

[@amyoutube494]

Hi guys I've always wanted to try BPO but one thing that holds me back is that I'm prone to anxiety. Which causes me to stutter when I'm in distress. But on good days I can speak English fluently with minor stuttering. I can still carry on conversations and troubleshoot stuff during attacks but I stutter and pause. To CSR folks out there are you allowed to stutter? Hahaha seriously I keep worrying about stuttering on a call if I get stressed. Everyone I watch just speaks so eloquently. I'm overthinking

[@rmap5634]

It's okay to overthink. Just prepare and go for it! Good luck!

[@annasharenemariemiranda1671]

Go for it! You can actually try looking for a non voice account such as chat, email and back office but if you wanted to go for a voice account, you can always do your best and one day you will get used to it. Just practice and free your mind for every calls.

[@mamamo6317]

you can try non-voice :)

[@reez_20]

It’s part of being a newbie. But you’ll get the hang of it. Nobody starts out being outstanding. Allow yourself to stutter, you’ll learn from it. You’ll be your confident self in no time 😊

[@jac7813]

We are hiring tho. ♥️

[@marsmallow_17]

I'm here because I'm now on my second week of training. Finally, after months of praying. ❤

[@marsmallow_17]

Thank you, Lord. Ilang months ko ring inimagine ito to work in BPO industry.

[@angiepolancos1257]

Iba talaga kapag inlove Ate Jen 😍 Undeniably gorgeous and blooming ❤️

[@Rusbie]

Kaway kaway sa mga bayaning puyat 😍 working in a BPO industry for about 4 yrs. now 🥰 & still counting... laban lang 💪

[@ZappyLife]

I must say that the company/account you advertised is really into employee engagement. They know how to take care of their employees. I'd say yes to that company in a heartbeat if I'm only residing in Cebu, regrettably, I'm here in Manila. I've been to Cebu once and was able to visit IT park. If I may ask, is the account GY or Dayshift?

[@jennetsalmoy3828]

Being an agent for 4years and counting this is already my bread and butter.

[@jennylynlatoza2236]

Oommmmmgggg , welcome back po sa bpo industry ate jen. So happy po for you, olive juice po. But before that ngayon lang din po ako nakakita ng best company that concerns po sa mental health and physical being po. Ingat po palagi sa work and enjoy. I always support u po 2yrs of being fan. 🥺💯

[@JenBarangan]

Aww, thank you sa support ♥️

[@justmark3504]

One of the best working experience I've ever had. Keep the fire burning guys..

[@dedilroque2870]

I'm so loving this! Thanks Jen for the mesaage❤️

[@jeelausa9298]

Angel's voice when she said "I'm sorry" 😍😍😍

[@RoseAnnEspinaOffcl]

Ka-well rounded jud nimo Jen uy! Such a fresh approach to the BPO industry. Love it! And I loove that Sat-Sun off sila! 💛💙

[@CrislanieDelosReyes]

Found you! HAHAHAHA Anyway, was Jen just trying to show and endorse the company? Or is she really working there?

[@ethanrestian7685]

@@CrislanieDelosReyes Clearly, she just showed the life of a call center. But to answer your question she’s not employed with SVC. 🙂

[@jaofuentes1053]

wowww!! its a dream come true to document a life of a call center talaga. 🎉💛

[@Pinoyvlogg]

Yes nakakamiss din mag work sa bpo, yung ibat ibang mood ng callers 😁😁 samahan mo pa ng mga kalog na teammates . Thank you Ms.Jen for sharing this . God bless and stay safe 🙂

[@tropanginstant3070]

i dont have any idea about the work of call center ageng. but i watch this vlog. itz so amazing. thanks a lot.

[@misterpapaymus1984]

I was once a call center agent and the experience was great and memorable. I'm now working as a VA. 😊

[@missppaauu7185]

Wow p refer nmn po

[@renaurr_018]

Hi, san ka po nag apply to become a VA? Did you avail a paid training?

[@AizenSky12]

Same hehe.

[@yen_2453]

same here :)

[@rhonnenamacpacan9366]

i super duper love this vlog, im from bpo before as well and even though im not working there anymore, but most of my life was with bpo, i met my husband there, i invested car and house because of the bpo, thank you ms. jen

[@celestegwapa]

I really love watching and listening to you Miss Jen! 💚

[@DadTimes]

Salute to all BPO people! I started in Ambergris Solutions way back and C3 after that, then TeleTech as a Talent Acquisition Assoc/ Recruitment but opportunity came so almost ten years kame abroad as teachers ng wife ko and dun na din kame nagka anak tpos after almost ten years balek ng pinas. Nagpandemic kaya WFH sa Wells Fargo for two yrs and half. I love bpo, people our supportive and fun plus it puts food on the table. Those are fun memories, awa ng Dios bnigyan nya kame ng ibang pagkakataon ulit at andito na kame ngaun sa Canada. God bless BPO Employees and wag bili ng bili kase yan ang rason kaya ndi ako nakaipon nun binata pa ko lol mag invest kau sa health and try mag abroad. Cheers!

[@10969TTTRJinsei]

employee of SVC and all she said were true. 💯

[@tebovoltz1026]

Pa refer :)

[@JenBarangan]

Yaaas! 💯💯💯

[@trixclasara3671]

This is such great content and super effective marketing and recruitment strategy! Galing! Loved the execution too very relaxed and easy to watch. ❤

[@akinami20]

So happy for SVC! Congrats Jen

[@michaelsalvilla7996]

Ang swerte naman ng mga colleagues ni Ate Jen!!! 😭❤️

[@sopiyayaya]

Omg Jen! Transactional din ako when it comes to calls then I was deployed on a retail account pero minsan naman nakakasingit ng rapport pero madalang. Hahahaha! laglag CSAT malala🤧 thanks for uploading this vlog! I knew di ako nag-iisa and glad that I was able to improve a lot💓

[@kumustapo9520]

Best vlogger.. ✨ Apaka natural mo po mag vlog. 💚

[@cindycavan3108]

Proud BPO employee for 9 yrs now. ❤️

[@kristinebernadette354]

One thing I really liked the most diha sa SVC (although I am not employed there) is naa sila In-house therapist. I would loved to enjoy that moment. 🥰

[@glendazamudio243]

Love the content ate Jen. 7years working in BPO industry ❤️❤️

[@geprapanut1029]

Very interesting. I’m an American born Filipino and always seem to get connected to a call center in the Philippines. Love the work environment. Best to you! 🙂🇵🇭

[@jerab.7518]

Loud and proud from SVC here ❤️❤️

[@JenBarangan]

🥰🥰🥰

[@joele.tomasjr.214]

I was trying to apply for different BPO companies and this video just motivates me more. Thank you!

[@justgii8984]

Been planning to apply again in a BPO Company and this is just another push that I need 😍🥰