Dealing With a Fussy Buyer? Let's Chat..

While changing reborn baby Clara, I chat about a situation I read on Facebook from a friend in the doll community. What would you do in this situation? Clara is the Levi sculpt by Bonnie Brown and her artist is Melissa George.
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[@dollybabe7694]

This is why I haven't placed an order for a custom. I might end up being that fussy buyer. If I requested a specific hair color or style and paid, then the artist decided they couldn't accommodate it, I would be upset. I've wanted a doll to match my daughters skin tone and hair, but I just can't pull the trigger with an artist because I'm afraid of paying all that money and not getting my vision. Shipping is so stressful both ways as seller and buyer. In this case, like you said, I would offer a refund, or one more chance to ship. Maybe the buyer is having second thoughts and the baby didn't turn out like she expected, will take the refund, and the artist can resell. Customs are so risky both ways for buyer and seller, I think that's why many artists don't do them.

[@shelbybullen4541]

I what her

[@the_fae_witch1509]

Honestly I would cancel the transaction and refund the money. Sounds like the buyer has been a bit abusive towards her. If the buyer is this difficult I'd be afraid she would pick out imaginary flaws on the doll and demand her money back. Instead of going through all of that I would inform the buyer that one; their behavior is unacceptable and two; expect their refund. I'd refund them and stop all communications. Ive been in retail all my life. Customers are not always right.

[@LittleFootNursery]

It's best to avoid bathing unless necessary... I do bathe mine if I purchased them secondhand.

[@lynettedalton-stitchinmyst7358]

i think i would cancel transaction also. kind of scary situation. i am proud i have not bugged artist doing my doll at all. this buyer sounds to unsure anyway even if it is not a scam. when you are excited and cannot wait to get your baby, be careful is one thing but this is something else. clara looks perfect in that little outfit. tell audrey when the cat is older it will calm down and be her cuddle baby. kittens do get wild. lol

[@lynnsullivan8373]

I received a custom doll with the wrong color hair but I just accepted it because I waited 9 months to get it. The color was a few shades off. It's really well done and perfect otherwise. I would be afraid to sell to a fussy buyer. It's not worth the headache. I hope you continue to record videos. I totally enjoy them and have seen most of them from the beginning of your channel.

[@LittleFootNursery]

Thanks, Lynn! I've been taking a long break but will try to get back to doing videos again someday. :) Work has been so busy!

[@lynnsullivan8373]

I was just thinking about you yesterday and have missed your videos A LOT! I was also reminded of how much you loved to go to the Rose doll show and was thinking it will be such a shame if you can't go this year. I hope that you and your family are doing well.

[@DeirdresRebornsandlupuslife]

Wow,I’m so glad to be back,hello Clara.when I had to move in here they took my cat winter away.that little one Clara is just amazing.i don’t think I’ve seen that colour of hair before in a Levi.Clara,you look so cute,xx

[@BahamianAGDollLovers]

Talk to the buyer about your concerns and offer her a refund and cancel the transaction or allow the buyer to ship the doll as she prefer. ..the seller should wait until the buyer receives the doll about 2 weeks before spending the money. ..just encase the buyer complains weeks after and demands a refund. ❤

[@shelbybullen4541]

I what her

[@terifrey2401]

If I'm paying all that money, I don't really want to settle for something less than I'm happy with. But as far as shipping goes, I wouldn't be fussy with. I would definitely give her another chance though, she's been waiting. She's spent a lot of money. She is naturally a bit nervous, although a bit more than I would be.

[@MothersLovingArmsNursery]

Hello, Your baby girl is beautiful. I make my dollies for family so far, and I tried to sell one on ebay and got scammed, so I won't sell on ebay ever again, I post my dollies in my private group on fb, but I won't do customs, just because people are too fussy and demanding and very impatient. You just lose the desire to do it at all and in the end you lose money. I make baby dolls because I love to do it, it gives me pleasure and relaxes me, not to have someone ruin it for me by being mean and rude.

[@larborgini]

Soo sweet and lovely baby girl. Her outfit is perfect on her. Great chat... Best wishes for you and your family, many hugs from Sonja

[@carriegemin5226]

I would have her money return. You should never treat your artist like this , I also believe trust is mutual. Respect is an natural as your character shows who you are and how you represent yourself. I also say your reputation means alot more then money any day.

[@CLReborns]

She is so adorable and cute ❤

[@karensrebornartdollsandstuff]

Awe shes so cute love her outfit

[@conniezimmerman4993]

Oh she is so adorable and realistic!

[@kimdollies]

Clara she so sweet 💕😍enjoy the day

[@angiemichelle4948]

She is beautiful ❤️❤️❤️❤️

[@bunbunzeman6157]

She is so cute I love her

[@rociomendoza8817]

Hola que hermosura de bebé me encantó 🤩 saludos

[@georgemysilicontherapybaby2902]

Hi Lynne I hope you and the children are all well. I have just payed off my first and only silicon baby boy. I’m in the U.K. and artist is in the USA. I have read all her reviews from other customers and it’s all positive. I have also seen her work and box openings from her customers on KZbin. I’m super excited as it will not only be my one and only silicone baby but will also be the last one I add to my collection. I love watching your videos also if you have any advice or tips on caring for seconds I would really appreciate that. Thanks so much Tori xxx

[@LittleFootNursery]

Congrats on your baby! I have many past videos I've done on this topic if you scroll through my channel. Enjoy! xoxo

[@mangelddragon1079]

I am new to the baby collecting an I have a question. What brand of full silicone baby dolls are the best to get? I have ben all over the place trying to find a baby I could bath and have it from a original artist I'd you could suggest some of the websites to me that would be greatly appreciated.thank you.

[@LittleFootNursery]

Hi there, I would search my videos for other videos I've made on this topic. xoxo

[@dollstrollsandmore6891]

Hi, your baby is so beautiful🥰 It's difficult situation since the doll was special order, I will rather cancel

[@my2pets1]

Clara is so beautiful❣️

[@myrtafalcon9291]

Where should I go to buy a baby?

[@worldsokayestflightattendant]

What exactly is a reborn doll

[@tjwoodworth8631]

Do you have a contact for the artist?

[@rebeccahhoffman590]

I miss seeing your videos!

[@LittleFootNursery]

Aw thanks Rebecca! I have been so busy with life -- work and family -- and haven't had much time for videos. Please watch my old content though -- I have a lot of older videos :)

[@marlanebraun5635]

if the doll is paid for...ship and cross your fingers!!!!!😬

[@BushelandaPeckNursery]

it's quite a quandry !

[@misternuritasreborn6997]

👋🏻👧🏼😍

[@patriciasdollydreamz6569]

Clara is beautiful ❤️❤️❤️ must be hard on both sides ❤️❤️❤️

[@sherylheidecker9025]

Do they ever make these babies with eyes that can open and close. I would not want a baby who was always asleep or always awake.

[@LittleFootNursery]

Not that I've seen for these artist dolls, just the toy dolls.

[@peggyjacobs1117]

Are you interested in selling Clara? She’s beautiful!

[@LittleFootNursery]

Thank you but she's not for sale. xoxo