Dell XPS 15 9550 FIX for battery not charging and “AC power adapter wattage” warning

[@liam.k.]

You're a legend! Saved me from buying a new charger. Don't know why I didn't see this solution discussed more frequently.

[@EvertTO]

I cant believe this was the solution to the issue i was struggling woth for a year! Your a legend!

[@BigFarm_ah365]

Another possible solution, had to replace my dc jack because the center socket fell out, I've barely used the thing so I don't know how the adapter feels plugging it in, but I could see how it could be the problem, everything else is fine and it's only a month old. And we have a winner! Your video got me thinking the right way. New DC jack wasn't a 1:1 replacement and was just enough off that my adapter couldn't quite hit the g spot. Considered returning the part, drilling the plastic of the PC, but finally settled on cutting the plastic surrounding the male end of the adapter about 3/16" back, if that, call it a strong 1/8". Back in business. It was too new for all the other solutions. You don't consider mechanical problems when working on computers. Thanks!

[@rdawson64]

Thank you! You helped me bring my laptop back to life!

[@j.c.316]

The female end on my lap top was sliding back just as you showed. Fixed my “Unknown AC adapter” warning 👍🏼 Thank you!!

[@nicknicknick1]

Hey dude, biiiig thank you. I bought this computer back when it came out and I assumed that the battery was just shot after this long. Started shopping new laptops and then I came across this video. This is exactly what happened to me. Thank you again for saving me 2k in a new computer!

[@nobodyfromnowhere4415]

Thank you for the video! It caused me to do some more research, as I had the same problem. And after reading of the service manual (easy to find on Dell site by service tag) I found that such instability is not normal: power socket should be attached with screw to the motherboard! And if power socket is moving as on the video this means that this mount is just broken. Fortunately replacement part costs only $10 on Amazon and rather easy to install. Thank you anyway for another view on the issue and for causing me making some more research, so I was able to find a real solution!

[@brettrodenbaugh4945]

Can you tag a link of the Amazon part you used to fix permanently?

[@nobodyfromnowhere4415]

@@brettrodenbaugh4945 not sure what is going on with my replies, probably link. The item for my XPS 9570 is AMAZON SLASH DP SLASH B07JJ3FPJ6, be sure to double check what is in your service manual and on tag of your connector

[@YUKITSUNODA1090]

YOU ARE A LEGEND MAH FRND THANKS FOR THE QUICK FIX LOVE YOU MATE

[@GabrielPerez-zc2xc]

omg you genius... been having this problem for like 2 years and it drived me crazy ( i work a lot off the grid, and sometimes i charged it on night so i can have battery next day and it was depleted). Thanks, really.

[@abimanyoumurugan5167]

Issue seemed so simple, but this is the exact problem i was having over months and finally with DIY I was able to resolve it myself 😊😊😊😊😊

[@chrisbakhito8512]

Hello, Thank you for the video! A quick question: I have a Dell laptop and tried to use a universal charger with the plug adapter for my Dell model (7.4mm with pin) but it does not work - does not charge. Do you have knowledge why non-Dell charger may not work in spite of the fact that the output parameters match? Thank you

[@tomrutchik6007]

In my case the problem was with the plug on the adapter. When I looked inside the plug, I could see the center plug; but the problem was that it was off to one side and not in the center of the plug. I have no idea how that happened. I could physically see it was off centered; and additionally the plug would not seat completely into the power jack of my laptop. I had to replace the adapter, but the problem is just with the plug.

[@hatorihanzo242]

Wow. Thanks a whole bunch. It actually worked. Dell Tech Support is trash if you are out of warranty. Thank you for posting!

[@cirilloz]

I absolutely hate Dell. I cant believe I spent 1800 euro on the laptop and It needs a piece of cardboard to work!

[@abhinav121rocks]

Hi I replaced a broken dc jack on my Vostro 15 3558. Now, the laptop doesn't recognise the adapter. Also, the battery won't charge. Is the replacement power jack faulty?

[@horatiofox]

I ordered a couple for my Dell XPS 15 9560 through Amazon and had this problem. Then I ordered one from Dell. It charged the battery once, and now it doesn't. I am going to try a 180 watt USB-C charger from Best Buy.

[@abhinav121rocks]

@@horatiofox I changed the adapter as well.... Turns out both the original dc jack and original adapter were damaged... It works fine now..

[@nowaylaowai204]

Also, if you are afraid to open your computer, or just don't want to buy a part, get some good tape and tape the plug into the computer. I think this works if your inside plug thingy isn't too far in. It (the tape) working right now on my Latitude E5440; I'm up to 16 percent charged, thank goodness!!!!!!

[@TheOneMonk]

Have the same issue with my XPS 9550. Changed battery, updated BIOS, tried two different power bricks - to no avail. I am pretty sure it is the DC adapter, I find that the pins look a bit weired. Will check your suggestion in the morning. In the meanwhile USB-C charging with a 9700 or 9570 USB-C charger works as well. I am not sure though whether 130watts via USB-C are any good for the 9550 for any longer period ? I am concerned to fry the bloody thing as Dell anyway is outside the USB-C power specs which max at 100watts...

[@saeedw]

I use a 65 watt USB-C charger with my XPS sometimes and it works just fine. I'm able to browse the web, code and watch KZbin all while the battery charges. I've thought about getting a 100 watt power supply but I'm not in any rush. If it weren't for the awkward placement of the USB-C port on the 9550 I would use it as my main power supply.

[@edmungbean]

Hey Waqas, I was directed here by the XPS 9550 thread we're both members of. I bought a replacement internal DC cable and also a new 130W charger and even using these had no appreciable effect on this warning - but perhaps the motherboard connector itself has sustained damage during maintenance...

[@saeedw]

I also suspected a bad motherboard until I made this little discovery. A new internal DC jack can also slide back and forth in the area and have the same problem. Did you check to make sure your new DC Jack is not moving when you plug the power cable in?

[@rezgarklv5104]

hey, were you able to fix the issue? I'm having the same issue as well. I did the same thing, I bought DC jack and a new charger. But I'm still having the same issue. Any help will be appreciated.

[@saeedw]

@@rezgarklv5104 if your jack and AC Adapter are both new there may be another issue on the motherboard. Is your BIOS up to date? One alternative solution that works is to buy a Dell 130W USB C charger. My XPS 15 9550 can charge just fine via USB C.

[@rezgarklv5104]

@@saeedw thanks so much for your reply. I will buy one as well 👍

[@sharifobaisi3984]

​@@rezgarklv5104 have you solved your problem!

[@lordofrivia]

I feel fucking dumb. I bought my laptop like three days ago and this problem happened. I tried every method on the internet and even contacted Dell support then by watching your video. I just realized the ac adapter has to go all the way in to charge!!! Omg I had it halfway in cuz it felt it wouldn't go any further but now the warning is gone and it's charging. I hope this might help someone else. Thank you very much!!!!

[@nowaylaowai204]

It helped me so much! Don't feel dumb! I have a Latitude E5440 and it worked! And yes, this is the only video I have found that offered this as a solution!

[@Cb_Lobster]

Having a similar issue except my charging port is secure. My 9550 has had the issue twice before in the last two years but every time it somehow goes away. This time it hasn't. Tried using the usb-c charger but it throttles like crazy.

[@saeedw]

The core issue is that the center pin of the AC Adapter tip is not making contact with the jack. In my case the jack was loose but it's always possible your adapter tip's pin is bent/damaged. Can you look inside the adapter tip to see if the pin is visible and centered? I would first try another AC adapter (OEM only). If the problem persists, replace the jack and see if that works. The contact point inside the jack could be damaged. Unfortunately sometimes we have to guess and check when it comes to electronics.

[@AlphaMatt1000]

My 7590 is acting up like crazy, same symptoms. Replaced the DC port twice, and now disconnected the battery completely since it throttles and keeps shutting down when connected, not sure if its the battery that's gone bad or something with the charge circuit on the motherboard.. next computer wont be a Dell.

[@JMondschean1]

This is a good video. I have an XPS 15 9570 with this exact problem. The Dell built in barrel connector is also TOO delicate for everyday use. It has thin internal copper wires. They break. Fortunately, the Dell engineers put a USB-C port close to the barrel connector that WILL charge the laptop! You should buy the Dell 130w ($81) charger WITH USC-C plug. Use it and you are good to go. I use it every day. I HAVE SEEN NO THROTTLE. I did buy the new power block from DELL. It's genuine. If anybody finds an adaptor that converts female barrel port to male USB-C, that should work also. and Cheaper. I have not yet found that solution. Then I can use the original power block.

[@evansafrifa6396]

Thanks alot bro. Although the AC adapter alert keep showing when I boot but it charges. Am happy 👍✅

[@keenma]

There is a screw in this jack to hold it in place, and it wouldn't do that. Not charging problem,,, I just replaced the adapter jack and it is fine now.

[@manimanikanta2230]

My power jack has no issues. But iam getting same issue as in the video. Can you help me out.

[@deltasparkling5549]

Top top class This video actually saved me

[@Azeemkhan-hu3kh]

Sir will this trick also work for watt issue like 45 ac adapter error

[@letsgob7297]

After a bunch of research and a magnifying glass, I found that my pin was bent to the side. I used a safety pin to push it back towards center.

[@boxingexpert9065]

Nevee buying a Dell laptop again

[@emm1944]

Amen to that!!!!! They are so ex pensive for nothing.

[@nowaylaowai204]

OMG! Thanks so much! I have had this issue before, and had it fixed. But I just got home a half hour ago and turned on my computer to 6 percent battery power! My AC adapter is a bit wiggly, so while you were explaining in your video, I physically held the plug in to the computer to see if that would work and it did!!!!!!! It's now up to 9 percent, so I've taped the adapter in. I may get brave and open up the computer and stick some cardboard in, but for now, I know what the problem is. Thanks again! Love from Beijing, China!!!

[@raymondbetancourt6498]

Did u fix the problem?

[@Zolentino]

My ac adapter says it’s not installed and when I put the plug in the wall the charger light won’t turn on

[@shimshamtube]

Damn that was helpful thank you!

[@imtorchhh]

I am having the same problem right now hope it works

[@marionomadic6227]

Did it work?

[@imtorchhh]

@@marionomadic6227 nope I can’t even charge it anymore

[@marionomadic6227]

@@imtorchhh thank you for the reply.

[@muddassarsaadi]

I have same issue let me check with ny precision 5520

[@MrPenguin098]

Thanks also, helped me too! Side note , I've got that same place mat, lol. Back to 2022.

[@keithrackham]

Worked for me too, thanks so much for posting👋

[@minkangshen]

thank you very much, fixed my 9560

[@ms-zi4wc]

Thank you so much. You saved my laptop.

[@saeedw]

You're welcome!

[@chadhudson842]

Thanks, this fixed my issue as well.

[@amirfakhri7296]

My laptop cause it is ,battery or charging port as it seem look wiggle as loose but charger adapter ok .

[@febriansyahhhh]

Thank You So Much, actually work for me perfectly

[@nancybailey8908]

Good info. Thanks

[@Gaseoushead]

Thaks for the great tip.

[@danyepez7959]

thank you so much this helped!!

[@adarshgupta8500]

What I great sense of humour After viewing it I saved my 2000 rs 😅😜😜

[@abimanyoumurugan5167]

You made my day 🌻

[@리우랑]

holy cow, brilliant!

[@diiammariee9231]

Your a lifesaver omg thank you 😩❤️❤️

[@edgein3299]

I can easily do this except that dell makes sure to use tiny hexagon screws making it difficult to open. now I have to find this screw driver. Fuck Dell.

[@docelky]

The jack is held down by a little screw. Mine broke and did the same thing. You can order a new one for $12

[@nerzhul5022]

Thanks

[@giovannigiorgio477]

i think there is the same problem on a lot of dell

[@FredV01]

Dude thanks so much!!

[@12thManCricket]

Thanks 🙏 mate

[@andymrkipling]

Just replace the part, it’s £3.70 on eBay

[@faresmorse6549]

What part and what is it called

[@ronith_domee6967]

bro my laptop is now very slow

[@rachaelthorne5201]

my pc is almost out of battery but when I charge it lags

[@juaneer]

@@rachaelthorne5201 It's because it can't recognize the AC adapter so it starts throttling like crazy. I bet when you connect the adapter it doesn't immediately start charging either.

[@gta5.clipss537]

@@juaneer wait i actually kind of have a similar problem. i plug it in and i have to wait like an hour before it starts to charge. do you know how to fix it?

[@juaneer]

@@gta5.clipss537 so I know for a fact I need to get a new AC adapter. If I twist and mess with the cable close to the plug I can get my Alienware to detect the adapter and function normally.

[@saeedw]

Are you using an OEM Dell 130W charger? It's better to buy a used original than a fake copy.

[@lamayengineeringservices]

Shit laptops

[@kentclark9740]

Thank you it worked.