Delta lost my luggage - Delta bad customer service

This is an example of Delta's bad customer service - Being a Skypriority customer flying on first class, Delta lost our luggage on a trip from New York to Miami.
I requested to talk to the Delta Manager to find answers, check her stand from minute 11.27 till the end. One would expect Delta Miami's Manager provides a professional customer service that leads her Delta's team by example, talking using a calm tone, approaching customers without giving attitude and follow an appropriate conduct that best represent Delta's brand. Though, we constantly come across Delta agents with poor manners over the phone and at the Miami's International airport.
Toni is the name of the Delta Miami's Manager we talked to in this video.
We spent around 3 hours at the Baggage Claim. I ran out of space and couldn't record the entire interaction with agents. Though in the video is recorded Toni's limited knowledge of NY baggage check points. Her stand was that international cities can't afford having airport agents checking passengers' bag tags to make sure none steals luggages from other passengers. We shared with her that in our traveling experiences we found agents checking passengers' bag tags in international cities such as NY and in Europe to make sure everyone leaving the baggage claim carries the correct luggage. To prove our statements we have twitted pictures and posted videos online.
I hope this video helps Delta improve their customer service, operations and agents' knowledge on other airports' standard procedures to decrease the number of stolen and lost bags. As well as, we get the money we spent buying clothes for the trip. Delta found the luggage hours before we were flying back home.
#whereismybag #Deltalostmybag #Delta #firstclass #Skypriority #badcustomerservice #Deltalostmyluggage