Design Principles for the Public Service: Rethinking, reimagining and redesigning public services

For the final Innovation Network in 2022, we were joined by members of the Design Principles in Government working group who shared more about how they were developed, and how they can be used by public bodies to design new services. Designing our Public Services was launched in October 2022.
Evidence from around the world shows that design is a powerful tool for transformation and innovation in how public services are delivered. This is not design limited to aesthetic considerations - but the holistic design of service experiences & delivery, focused on the needs of people.
Designing our Public Services is an aid for public servants that are eager to put people at the forefront of service provision. This set of principles should serve to empower Our Public Service to embrace a new way of working, to incorporate powerful tools and techniques, and to deliver human-centric solutions to complex social issues. These principles are just the beginning of our efforts to put design, and the people we are designing our services for, at the heart of Our Public Service.