DevCast Tutorial #8 | How to Build a Google Rapid Response Virtual Assistant with Genesys Cloud

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Genesys Community

Genesys Community

Күн бұрын

Пікірлер: 6
@neethaab
@neethaab 4 жыл бұрын
Exactly what i wanted to know about Genesys Cloud and Google Dialogflow. Thanks Dan Stoops for explaining clearly and showing the integration in details.
@neethaab
@neethaab 4 жыл бұрын
Hello Dan, Does the integration supports Rich Response? I can see Covid19 demo has some rich responses.I tried in our PureCloud tenant and imported Covid19 demo in our dailogflow, for Yes/No chips, I received "MoreData" message rather than Chips display on the chat. How it is handled in PureCloud Chat? Could you please point to any resource links. Appreciate your response on this.
@rakeshsingh1983
@rakeshsingh1983 4 жыл бұрын
Yes Neetha , Same question Is mine also.. I am doing the integration Dialogflow with Genesys chat everything is fine but Genesys chatbot is not supported the Custom payload Rich response .So Please Dan Could you guide us how we can achieve this? Thanks
@neethaab
@neethaab 4 жыл бұрын
@@rakeshsingh1983 - I have recevied reponse from Genesys support that at the moment ony hyperlinks are allowed via google dialogflow, other rich responses are not allowed. So developers are looking into feature request list and the product team will decide based on the votes they receive.
@rakeshsingh1983
@rakeshsingh1983 4 жыл бұрын
@@neethaab Thanks for reply. Can i get any document or any reference where i have checked the hyperlink are working ? Thank you :-)
@GenesysCommunity
@GenesysCommunity 4 жыл бұрын
Hey Neetha and Rakesh, KZbin comments are not moderated by Genesys team members. If I were you, I would ask questions like this in the appropriate Genesys Community. Cheers!
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