Difficult patient - angry about office wait - realistic

This is one part of a pair of scenarios demonstrating communication skills. Physician deals with angry patient using realistic communication skills. Compare with • Difficult patient - an...
Comments are welcome - they will be used to refine upcoming videos in the series

[@hawkeyepierce7035]

I have had my share of disrespectful patients and dealing with them can be frustrating. That said, this patient was actually pretty reasonable. He was rather calm while explaining his frustration. This doctor failed to listen and was dismissive of his concerns. In my opinion, it was the doctor who was disrespectful, not the patient.

[@Sam_Hyde_Apologist]

Come on people, this is a demonstration for med students to see how to NOT handle this situation, it's not real

[@user-df7tx3ob6c]

Lmao ikr

[@emersonburrow5445]

This is horrible! The doctor is the one who is being rude.

[@Sam_Hyde_Apologist]

You do realize this isn't real?

[@mustafaalnagar]

I think that the doctor is confrontational. He should have the situation deescalated from the beginning.However,I do not know what I would have done in a similar scenario.

[@mj67977]

I hope this is an example of really bad communication. The doctor does not knock before entering and calls his patient by his first name. The main interest here is forcing the patient to acknowledge bad behavior. What should have happened is that the doctor should have explained why the patient had to wait and then apologized. Asking a patient to wait two hours with no explanation is VERY POOR COMMUNICATION!!

[@ManuelMartinez-uv7ei]

This video shows that patient was in the right just by his demeanor, we don't know what went on in office and dr taking the side of staff right of the bat isn't going to work with an out of control patient or an everyday person. Meds could be for psychological problems I think that disarming him with the " The Validation technique" would be one of the best ways. I don't believe it's just for Dementia.

[@cruiseny26]

Wow. So much has changed in the past 9 years. That would never fly these days. The customer is always right as you say. Lol

[@amberjohnson1630]

Wow, where is this Dr. At? This never ever happens. Good video.

[@thejoshsings894]

The patient wasn’t kind of rude to the receptionist. He was extremely rude because he yelled at her

[@user-zr6pl6nb6z]

Oh well.

[@mikecotton3125]

they are most often rude for no reason !

[@CampaignConsulting]

Yes, it is the patient who is difficult! LOL. You mean, it is the doctor who is disrespectful by treating us this way!

[@feet1215]

i was in a similar situation. in with a sharp pain got mad at staff because anyway the doctor kicked me out

[@philiprossiter3043]

Very angry man

[@elizabethbower2168]

It’s in very controlled patient to me not at all angry therefore not a realistic situation… I’ve been in waiting rooms where patients have picked up a chair and physically thrown it through the window

[@mikecotton3125]

I sat and LITERALLY CRIED IN PAIN..for about an hour..at a doc office to find out later there was a mix up...and the doc was not even aware I was there...he was not even in the building........3 times..didd doctors put me in a back room and forgot I was even there............I could go on and on and on

[@mikecotton3125]

no they do not understand and could care less !

[@mikecotton3125]

not her fault...how many recepionists ....over book one time slot...really if 3 people are scheduled for the same time slot...there IS A PROBLEM !

[@arinacutiemosl]

Please keep in mind that the physicians are the ones who instruct receptionists to double/triple book a single time slot.

[@michaelscott6817]

Poorly done