Phillips 3200 Series LatteGo - Trying to make sloppy pucks. (See Description for Update)

[@IT-qc1pj]

it takes 2 to 3 cups until the new grind sitting takes effect according to the manual. Also the adjustment need to be done while it grinds

[@BryanKlein]

This has been discussed already in other comments. Thank you.

[@478Cubano]

True

[@BloodySkyWars]

and what happens if you adjust it while it's plugged off and then you plug it in? it simply won't work?

[@antoniominev6278]

Thank you I just bought similar coffee robot.

[@ioandragulescu6063]

I wonder how the water temperature setting would affect your experiment. On this machine, to set that, you need to keep the coffee volume pressed for some 3 seconds or so, while the machine is off. Has three settings an default should be medium.

[@automatesales]

Your supposed to adjust the knob while it's grinding. Never adjust it more than one click at a time. You are damaging the grinder. This is all in the manual.

[@BryanKlein]

Yes, when moving in the direction to make the grinds more 'fine' this is definitely true, as you are bringing the grinding surfaces closer together and might be 'clamping' down on the beans between them. When moving in the other direction to make the grind more 'coarse' this is less of an issue, as you are opening the space between the grinding surfaces and not putting any additional pressure or stress on the grinding surfaces or mechanism. Thanks for your comment!

[@BryanKlein]

You also might notice that I paused the recording to bring the grinder to the fine setting while it was running.

[@majkooll]

@@BryanKlein should be in video but great anyway!

[@JoejoeDoudou]

1 is for the finest? I take it that 12 stands for the finest😂. Also, I can’t understand which end of the panel is 1 and which is 12.

[@imuluer]

@@JoejoeDoudou yeah me too I thought if i turn it to the left it goes more finer “1” but I understand it wrong ! So which side if we turn it it goes more finer ? To the right side i guess ! There is no indication that show where my grinder is set now !😂

[@__-pl3jg]

Just bought a model 4300 and yea the pucks are a sloppy mess that dont even eject into the grounds bin. I'm thinking the brew group has too much grease on it from the factory making parts sticky so it doesnt function properly. Tomorrow i'm goung to disassemble it, clean everything, and reapply with minimal grease. If that doesnt fix the problem it's going back to Amazon.

[@JimBobe]

Howd it go?

[@__-pl3jg]

@@JimBobe - Turned out I was using a medium roast (Starbucks Pike Place medium roast) which SHOULD have been compatible. But, the beans were just oily enough to clog the grinder output where the grinds fall into the brew group hopper to be made into a puck. So I wasnt getting a full 8g of coffee grinds each cycle. This made the resulting pucks watery/sludgy. However, I found a solution to this problem!! No matter how oily your beans, put them on a baking sheet and bake at 200°f for 10min. Pull them out of the oven and let air dry. The oils evaporate into the air leaving behind dryer beans. I noticed a reduced aroma afterward but no change in mouth texture or flavor. Favorite bean: Starbucks Pike Place medium roast. (Somehow it's the least sour tasting bean I've ever had anywhere) Second favorite: Lavazza Espresso (bean blend). It has a very distinct creamy texture in your mouth. This is a phenomenal blended bean mix designed to work well with the espresso method. And yea, the Phillips 4300 is a great machine. I recommend it to anyone.

[@JimBobe]

@@__-pl3jg very interesting. Thanks for the write up

[@JimBobe]

@@__-pl3jg Also, fyi, with this machine you’re not drinking the coffee that’s been freshly ground, but instead coffee that’s been ground from the past. For example, I only use my machine on the weekends (2 cups saturday morning and 2 cups sunday morning). So the 2 cups I have Saturday morning are from the reservoir on my previous grind THE SUNDAY! I recently learned about this and its pretty upsetting tbh

[@KH-vi9tu]

I’ve had mine for over a year and no we don’t get “sloppy pucks.” Love this machine!

[@BryanKlein]

Yeah, it's been like that for me too. This video was an attempt to figure out how to make them sloppy, but I didn't have much luck.

[@MrWiggenhammer]

We got one this week. I have not seen pucks yet. Just grounds

[@MrWiggenhammer]

Sorry i should have followed up. It took only a few more days but now we get nice pucks

[@tomwauchope9515]

This was EXACTLY my problem. Thanks!

[@nikolasschefold8035]

I have the same machine and there is no pucks, very liquid, is it normal? machine is brand new

[@bjornpolman98]

What did you do to fix the problem? I have the same problem. Coffee is very light too.

[@BigReviewMan]

I just got this machine and my pucks are super watery. And when I use the term pucks, I'm being very generous. The puck holder is mostly water, and my settings are stock. Grinder on 3, max temperature, water hardness set to 2. Coffee is super watery, borderline undrinkable. Not sure if this gets fixed after 100 uses, but I've put through maybe 2 dozen coffees so far and no change. Maybe my beans are too big and it's not grinding enough?

[@BryanKlein]

Try setting the grinder to 6 or 7 and see if that changes anything.

[@BigReviewMan]

@@BryanKlein I've done every setting up to max, no change. Now at 3 I've ran a ton, and it's tolerable coffee. Just no foam yet, and my last coffee there was a fully formed puck in the bin, just super watery still. Gonna run another 50 coffee this week and check back... Hoping it works out

[@BryanKlein]

@@BigReviewMan my working theory is that more grind volume will fill the brew unit more, which will compress into a puck better. It seems the grind is time based, so if you set it to a more coarse setting it should result in larger particulates which should fill the brew unit more.

[@BigReviewMan]

@@BryanKlein so today is day 3. I've put through between 4 people about 3/4 pound of beans, and now as of this morning my pucks look just like yours and no more water. Coffee looks and tastes great. Strange, I haven't tweaked any setting either.

[@BryanKlein]

@@BigReviewMan welcome to a new world of coffee making at home. 😁 I received mine in Dec. 2019, we've run at least 2 double Coffee a day, I'd say 3 a day is the average, so 962 days * 6 shots a day = 5772 shots through the machine so far. My feeling is that we are probably closer to 6000 because of friends and family visiting, who almost always have a couple of shots per day/visit. I definitely think I've gotten my money's worth.

[@adedominicis1]

Hi! Thanks for this video. So we mostly use this machine for Americanos or coffee at this point. Night cap espresso of course. What would you suggest for settings? I'm coming out weak with these longer drinks. Lavazza crema a robusta

[@BryanKlein]

I set the grind at 6-7 dot and usually use it for coffee. I have found that max water volume does dilute the shots a bit, so I normally do espresso with the middle light on the water volume setting.

[@laimadzidzeviciute935]

Maybe you could put a video showing how to clean the brew group using coffee oil removal tablets?

[@BryanKlein]

Here is this video, that shows full disassembly and the use of a cleaning solution to soak/wash the parts in. kzbin.info/www/bejne/fnjQl6F9g8R9h6M Then there is this video that shows the use of cleaning tablets kzbin.info/www/bejne/h5WklKKfatKXn7s

[@manadog]

Just got the 5400 and the pucks are very mushy and soupy on my 3rd coup . Yours are much dryer than mine even the one from the fine grinder settings , I have mine on 6.

[@BryanKlein]

Have you tried increasing the 'bean' setting for more flavor? Also, try setting the grind a bit more coarse and see if that changes anything after 2-3 grind cycles.

[@rodribikesousa1828]

is it solved? i want my pucks propper.... i have the grinder at level 3 and pucks are not pucks at all

[@fortunatedad7695]

When i first bought my espresso machine, i had sloppy pucks. I was using the wrong type of coffee beans and also changed my grinder settings to finer than setting 4. My wife pointed out that the manual says to keep it at 4. Since getting beans suited to the machine, and keeping it on 4, I haven't had any issues. Just great tasting coffee 👍

[@georgealex19]

On my brand new 3200 machine, I don't even need to try. They come out soupy by default, although the manual did say the first 5-7 are somewhat adjustments coffees... I'll check it back after a week or so to see if it still makes quicksand or pucks are solid like in the old machine.

[@StefOutside]

Hey I know your comment is from a year ago, but did your machine end up making pucks instead of 'quicksand'? lol. I just got one and am wondering whether to wait to adjust things and just let it do it's thing for a while, or if I need to make adjustments to the grind setting.

[@karniskavva]

@@StefOutside how did it go for you?

[@StefOutside]

@@karniskavva Ended up sticking to the manual and letting it do its thing. I pumped maybe half a kilo of coffee beans through it without drinking it to let it dial itself in and it got better. Now after about a kilo, it's a lot better and is forming fairly dry pucks. Haven't adjusted the grind yet, I'll wait another while to see if it will continue to improve.

[@karniskavva]

@@StefOutside Great!

[@lorraineallard922]

@Player187 My machine gave soupy pucks in the beginning, but I read that they will be looser with Americanos.I switched to espresso setting and added hot water a few times and pucks were dry. The machine will calibrate over time. Now my pucks are fine, even with Americanos. Good luck!

[@CHAPI929292]

Hey just stumbled upon this video and I never even thought of looking at how coffee comes out of the machine. Are hard dry pucks that keep shape a good thing or are sloopy watery pucks better? Mine poops them out dry and with defined shape. I only do espresso and so far I think they taste quite good

[@BryanKlein]

The working theory is that well-formed pucks are better, indicating that the correct amount of grounds were used and pressed, to achieve the right pressures and flow through them.

[@CHAPI929292]

@@BryanKlein oh ok yeah that makes sense to me. I was confused by the video title lol, not sure why you would chase bad coffee

[@BryanKlein]

@@CHAPI929292 people were reporting that they were getting sloppy pucks. I was trying to figure out how to make them. So that I could know better how to avoid them.

[@andrewk100]

At 13:00 you had 2 pucks come out. The first one just didn’t eject fully before you checked. Your second one made both come out.

[@BryanKlein]

I think that was because of a pause in the video.

[@ErickSanchez-md8ds]

Thanks for that dude.

[@bennyp7]

A finer ground should yield a drier puck, not a wetter one?

[@BryanKlein]

That's what I would think too. But it seems that with finer grind the pucks don't press as tightly. I think it's because the smaller particles take less volume and the plunger only travels so far.

[@mareklansky2948]

I've been using my LatteGo 5000 series (different user interface but I assume the "guts" are the same as Series 3000) since 4 months and I love it. I definitely recommend this machine!

[@BryanKlein]

Thanks for the info!

[@testingthewaters7541]

What ur grind size for a good puck

[@mareklansky2948]

@@testingthewaters7541 I never touched the wheel - so it’s on “3”. The puck seems to be ok though.

[@mevlutunlu42]

Why do you want to get sloppy watery pucks? what's the point? I am asking because I dont get it. Mine had watery pucks when the grinder setting was too coarse. It was 6 I guess. Then I turned it to 3 and now they are dry.

[@BryanKlein]

I was trying to find a way to reproduce them, as people were complaining about wet sloppy pucks but mine were nicely formed.

[@ctbob7635]

seems to me that it also depends on the coffee bean. I get soupy and dry "pucks" . I use different beans even during the day

[@sara-i6w3k]

Purchase this machine for Christmas, opened this morning it does not create a puck. For instants it seems like the water isn’t even getting to that point because when it drops into the dispenser it’s just regular coffee grounds 0 moisture. Any idea to troubleshoot this I’ve done everything in the manual, and was on the phone with Phillips for a half hour. She just told me to put warm water in the reservoir and leave it overnight 😔 I’m so disappointed.

[@BryanKlein]

If you run an Americano, does hot water run into the cup from the dispenser where the shots should come out? (not from where the LatteGo connects to the machine) It should first make a shot and then flow hot water after that for an Americano. If the hot water flows, but isn't making the initial shot, then there might be something jammed up with the brewing group, the thing you can pull out of the door behind the water tank.

[@BryanKlein]

I'd be glad to Zoom with you to see what's happening. Nobody should be disappointed with a coffee maker on Christmas. 🎄

[@sara-i6w3k]

That’s so sweet of you. No water is coming out of the coffee part at all! Just “hot water” from the froth side.

[@BryanKlein]

@@sara-i6w3k I made a new video kzbin.info/www/bejne/raWzZ5t8adaJhJY showing how the water should flow through the system and some things to look at for clogs or missing parts. I hope it helps. If not, the offer still stands to take a look over Zoom.

[@dutchdude500]

Thank you; I will troubleshoot again in the morning. But honestly i think something is stuck in the system. It’s not right ; I’m embarrassed to admit how many reviews I’ve watched before purchasing. And water never came out of the espresso part, even at initial start up. I hope Seattle coffee gear is going to be cool with returning it. Exchanging or getting a different one.

[@Notladjr59]

I have the 3200 Latte Go on order as a Christmas present to myself. Glad to finally find a video of it producing regular coffee!

[@BryanKlein]

Please check back in here with your experience. 🙂

[@CitizenNerd]

Got mine today and freaked out a little after looking into a coffe grind soup... hoping my pucks look like yours after a while....

[@georgealex19]

@@CitizenNerd how are them pucks looking now? We've just installed our 3200 lattego and the pucks are soupy

[@rodribikesousa1828]

i got mine 2 day ago, pucks are still random pieces... not a regular puck as seen in this video... How many coffes you had to make to achieve a nice puck?

[@rodribikesousa1828]

@@georgealex19 same here. How many coffees you had to make to achieve a nice puck?

[@redwoodepa]

My machine is not dumping any pucks, just a small amount of wet grounded coffee, is my machine faulty?

[@BryanKlein]

Usually this means that your grind setting might be too fine, or you aren't getting enough grounds into the chamber that gets pressed into pucks. You might try setting the grind level to something in the middle, like 6-7 dots and see after a few grinds (2-3x) if your pucks change their consistency. I have found that a slightly more coarse grind gives me better pucks.

[@muitoforte]

Did you read the manual? You should adjust while the grinder is working...

[@BryanKlein]

Yes, and I have responded to this same comment a few times in other threads. I also spoke with Phillips Service Technician about this specific topic and they say 2-3 dots at a time is fine in the coarse direction even while not running, but it must be running to move in the Fine direction. Also, they don't recommend setting it to extreme positions (1 or 12). The recommendation is important when closing the gap between the grinding surfaces so that a bean between them doesn't break the assembly. When going in a more coarse direction, like I was in the video, the requirement to run while adjusting is not an issue, as the surfaces are spreading apart instead of coming together.

[@brettweegar2641]

What volume does your cup have? My machine won't brew more than 7oz. for any drink and I tried to adjust the maximum setting but 7oz. appears to be the absolute maximum. That looks like a lot of liquid.

[@BryanKlein]

That's about right for this machine, I think a single coffee serving is 200 ml (~7 oz). If you push the coffee button twice so that the light next to 2x is lit up, it should double that and give you twice the amount. I usually tap the 2x coffee and set the water volume setting to the highest, which will almost fill up my 16 oz mug.

[@BryanKlein]

The cup in the video is 200 ml.

[@brettweegar2641]

Thank you for checking and the informative video! I appreciate knowing that all machines dispense this amount. 😊

[@BryanKlein]

@@brettweegar2641 Glad to help! Thanks for asking. :D

[@tamikokagawa2432]

Thank you for asking this! I thought I was going crazy! I watched so many videos, and none show making a standard coffee - only the latte, cappuccino or espresso! I made a coffee for the first time and felt like my mug was half full! I switched to this machine from a Nespresso. Maybe I just need smaller mugs? Current mugs are almost 475ml. I also feel like the coffee is a bit watery, I'll try the different suggestions below.

[@thomasp2963]

I have a cup catching the water when the machine turns off and on. Yet I still get a ton of water in the drip tray. Is that normal? Just got this machine on 5/13/2022. TYIA

[@BryanKlein]

I think it does a fair amount of rinsing internally when it is operating.

[@stevebiggs1822]

Looks like anacortes in the background?

[@BryanKlein]

Yep, nailed it. :D

[@stevebiggs1822]

@@BryanKlein hi from sidney bc on the other side 👋

[@BryanKlein]

@@stevebiggs1822 Hello 👋🌊😃 We have visited your side a couple of times, it's lovely. We just got some Kayaks this winter, so I plan on getting out and about all over the islands this spring/summer.

[@stevebiggs1822]

@@BryanKlein sounds fun!

[@mhdkam2288]

witch is the best level from 1 to 12? I bought the same maskin you have last week

[@BryanKlein]

For most beans I've tried somewhere around 7-9 has worked well.

[@mhdkam2288]

@@BryanKlein 8 between 7 and 9😄 Thanks I appreciate

[@BryanKlein]

I mean set it to 7, 8 or 9. Not just at 8. Some roasts are better when more course at 7, and some are better more fine at 8 or 9. It's a preference thing for each bean.

[@alzenadiabdullah8721]

After 6 months using 3200 Latte go i have the same problem bad Espresso shot We do not have Philps maintenance centre Here we have instead ( Best Arabian Trading maintenance centre ) they know nothing about this Any one can help me to fix this problem?

[@BryanKlein]

What is wrong with the espresso shot?

[@alzenadiabdullah8721]

@@BryanKlein It started about a week ago , the process for making one shot Espresso more than one minute not as usual 10 second It’s kind of watery , the process time now is ok but the Espresso not as good as before coffee powder inside the cup Knowing that i cleaned and lubricate the machine as describe , i take to the maintenance center which recommended by Philips But the problem still exists

[@BryanKlein]

@@alzenadiabdullah8721 I wonder if a deeper cleaning is required. Please see this video for tips. kzbin.info/www/bejne/kHS2k4iZp7ekeKs

[@alzenadiabdullah8721]

Thanks man

[@goncalocaldeira7501]

The instructions clearly tell you to change grinder settings when grinding, two points at a time. BR

[@BryanKlein]

You have just indicated that you don't read video descriptions. Congratulations! 🎉

[@dominictomasino3707]

I just purchased this machine and the top 3 beans that apparently make most crema, like the lavazza super crema,which settings do you sugfest for most crema as im almost ready to exchange it for a Delonghi magnifica evo which reviews show almost an inch of crema

[@bigny56]

Thank you for doing this video. Anyone have recommendation on a good bean for the machine?

[@dominictomasino3707]

Brian best setting for max crema please,i am using lavazza super crema so its not coffee the issue

[@BryanKlein]

I haven't tested that particular brand/roast. I set all my settings on the display to the max and I have my grinder on pip #7. Seems to do the trick here, but I haven't tuned it to provide maximum crema. That would take a lot of grinds and testing to figure out.

[@1growroom]

I set mine to setting 4 and still got soupy pucks but they did start to firm up after a few more grinds fyi

[@thomasmcdowell3044]

Having major problems. Grinder working and not making any powder at all. Cleaned it out.... still nothing. Anyone else? How do I fix this

[@renatoneto5807]

I Bryan, first of all, thanks so much for the video. I was actually spending much time trying to.find some sort of exploratory or testing attempts, to sort the settings of this machine (not much content on this particular subject). In any case i did bought today the ep2230/10 (from the 2200 series) and I was quite disapointed with the tasting of my expresso cofee. Likewise your experience, I did found that a medium coarse seems to be the way to go (5 or 6) --> In theory for expressos a finer coarse should be better, but for this superautomatic machines and considering my early experiences, they do not produce the desirable crema and the optimun flavour. I've considered returning the machine, but will give some more tries with different coffee grains ---> probably the quality of the chosen coffee itself should be the greater equalizer to the end shot. Lets see how it goes 🤞🤞🤞

[@BryanKlein]

Please report back after your tests. 🙂

[@renatoneto5807]

So Im quite happy to report that the machine was indeed not the issue. For coffee Im currently using the brand from Aldi (it is called Delicato, if Im not mistaken) and its pretty good 👍👍👍

[@BryanKlein]

@@renatoneto5807 thank you for the update! Glad to see the machine is working well for you. Try lots of different beans too, see if you find a favorite.

[@BryanKlein]

@@renatoneto5807 I really like medium roast beans that are dry (no noticable oils on the bean surface). It's hard to find them, since it is rare to be able to see the beans in a package. You have to buy them and test each one.

[@BryanKlein]

@@renatoneto5807 I might try some of these... coffeetasse.com/best-coffee-beans-for-espresso/

[@XTeslaSpeedX]

How does it taste I’m thinking about buying one is it better then a keurig and what setting should I put it on for the best taste

[@BryanKlein]

Here are a few videos I've made about this machine and as you have seen some of them have a few comments. 😁 kzbin.info/aero/PLgei68PnHIhNjrPY3a7cLeHdPatAb9_Xk

[@BryanKlein]

We really like it, and it's much better than the Keurig we had prior to it. Best taste is a very subjective, but I prefer medium roast espresso, dry beans are better than oily and I set the grounds to the 5 or 6 dot setting.

[@XTeslaSpeedX]

Thank you so much

[@Navigatorl]

Iam sure it says in the manual that you cannot turn adjustment while not brewing and one nutch at time

[@Navigatorl]

After the adjust you must brew more then one cup to get the propper taste

[@zacgoss5501]

Anyone have this happen? - when you turn it on water comes out of the dispenser? About an ounce. So if I don’t have a cup under it then it just pours into the drain… very odd

[@starfishcharters9810]

It always does that at the beginning. I believe it is referenced in the manual.

[@leonsvideokanaal36]

we have the 2200 series of these machines, and these machines does that too, it flushes everything to clean it up. themn you can make a coffee. but the 2200 series are rubbish machines. i mean, coffee does not taste that good, the grinder is jamming once in a while, the outlet from the grinder get clogged up quickly, even with beans without that huge amount of oil on them, but still clogging up from time to time.

[@lilspennyy]

I juyst recently got a Philips 3200 LatteGo and everytime I have a Latte a little bit of water comes out first is that normal?

[@BryanKlein]

It happens to me sometimes too, I haven't yet figured out why it happens and not all the time. I've wondered if it happens more or less depending on the position of the nozzles above the cup.

[@lilspennyy]

@@BryanKlein So then it's probably normal?

[@BryanKlein]

@@lilspennyy I think so, and it doesn't happen all the time.

[@Paulhartrocks]

I think that’s the pre-infusion pushing out a little bit of water from the rinse.

[@jbokros]

Hi Brian, just bought the 5400 version for my parents since I have one as well and I am super happy with my experience. But when we started using this new machine it was not producing the same taste or even the density. The puck was more than wet after every attempt. We used the manufacture's settings. Obviously I freaked out, since there was no change after making like 10 espressos. Puck remained sloppy even when changing the grinder settings. I tried it with grounded coffee and this was the only time the puck came out as a solid, thick disk, as supposed to. So at this point I am a little lost what and how I should change. But I keep reading comments and look for answers since the Philips after sales is not easy to get in touch with.

[@BryanKlein]

Hello Judit, because it worked well with the pre-ground coffee, it seems like the problem is with the grinder in the unit. What grind setting is it set to? What are the other settings used when brewing? I would try moving the grinder to a more "coarse" setting and running a few grinds through it to see if that changes anything. Also, how 'dry' are the beans? If they are oily on the surface they can stick together and not move through the grinder as well. I have had the most success with dry, medium roast beans.

[@allinnetworks]

I would keep brewing. I just got one and it was putting out very watery pucks to the point i thought it was a broken machine and the FAQ page on their site said brew a few more times if you are running it for the first time. Somewhere around 10-15 cups they began forming like normal/expected pucks. I was just running espresso shots until it finally behaved. I did also play with the grinder settings at the same time - should be unrelated though.

[@ilevkov]

Brian, my 3200 will only make 100ml of coffee. I see that your's does 200ml. I tried to calibrate the volume, and it blinks, but stops blinking and stops making coffee at 100ml. Any ideas?

[@BryanKlein]

Which water volume setting are you using? If you use #3, you can also program how much water to flow. There is a section in the manual about setting this manually.

[@ilevkov]

@@BryanKlein Yep, using the maximum, but every time I'm trying to adjust the volume (using the manual) it blinks and makes the coffee as manual describes, but stops at 100ml :(. I'll try to reset the volume settings and try again. Another thought is bad AquaClean filter... Edit: did the reset, didn't help. I guess it's the filter, which is brand new.

[@BryanKlein]

@@ilevkov So strange. I think that there is also a pressure setting where if it senses that it is not flowing water well enough through the grounds, it will stop. Have you disassembled your brew group and cleaned the metal screen and water flow path? The first few seconds of this video are loud, but after that it is a pretty good breakdown of the cleaning and lubricating process. kzbin.info/www/bejne/ommciX1_f9SKnJY

[@ilevkov]

@@BryanKlein I'll give that a try.

[@BryanKlein]

@@stp5039 The filter is in the tank. There is a way to program the #3 level to be set to any volume you want. I might make a video showing how to do it.

[@debbiegeorge5292]

with mine, it has to be running to turn the course/fine button.

[@H-RutherfordHill]

How many grams does it grind at the highest amount for a single shot espresso? It definitely looks like it doesn’t pull a real espresso shot, but maybe pulling two singles would make it taste like a real 2oz shot?

[@BryanKlein]

It depends on the grind size, but my estimate is around 8-12 grams. I'm basing that on the weight of the grounds in a full scoop when using the scoop provided with the machine for pre-ground coffee and I measured the weight of a grounds puck after grinding and presoak (there isn't a way to stop it fast enough to get the dry grounds). I'd say 10 grams is a good average value for the weight.

[@H-RutherfordHill]

@@BryanKlein Thanks for the fast response! If you choose two espresso shots, does it grind and brew for each shot? Or does it just run extra water through one grind?

[@BryanKlein]

@@H-RutherfordHill it grinds and brews 2 shots.

[@H-RutherfordHill]

@@BryanKlein Cool, I just ordered it. $579 certified refurbished.

[@BryanKlein]

@@H-RutherfordHill Great deal! I hope you enjoy yours as much as we have ours.

[@leonsvideokanaal36]

we have the philips 2200 series @home, but these machines are definetly rubbish. grinder is jammed every few weeks, the machine was sended back to philips becausea broken boiler. machine came back fixed, but they did also a software update, which results in shorter passtrough the puck. taste is horrible now..

[@BryanKlein]

That's interesting, ours has been going strong since I made the video almost 4 years ago. We make at least 4 grind and brew operations per day since then. Minimum estimate of over 5800 grind and brew cycles over that period of time. I'm not the best at consistent maintenance either. I hope you are able to find something that works well for you.

[@leonsvideokanaal36]

@@BryanKlein and for now, i discovered a new problem with it, leaking at the bottom, you have the disposal tray underneath with the puck container inside, the tray still not full of flush water, but starts leaking at the absolute bottom, comes probably from the case... there's is only one solution, throw it away, never a philips (or saeco) again.

[@BryanKlein]

​@@leonsvideokanaal36sounds like that model is not good at all.

[@dbdb9273]

Thanks for the video. I'm a quite new user of the machine. Can you please share how drip tray and brew assembly look after 1-2 cups of coffee produced? Mine is very watery in drip tray and grounded coffee overlaid over the assembly, so I suspect it may not work properly. Any recommendation would be highly appreciated.

[@BryanKlein]

Is the container for used grounds full or empty? I do see some grounds in the water and have to spray some residue out of the drip tray when I empty the grounds container.

[@technomad900]

FWIW I picked up a used Saeco HD300 , very similar design just older , more simple interface ( uses same Brew unit ) . The Coffee pucks are far too loose and coffee very weak; I have tried the usual; descaling ( 3-4 times) , Cleaning lubing Brew unit , replacing O Rings , Cleaning shower head , Cleaning spout/ outlet ( had to disassemble machine) Coffee is still way to weak :(

[@kenherrera2819]

I have the opposite problem, mine makes very soupy pucks, in fact they don't even look like pucks because they are so soupy and broken up in the waste basket. However the coffee tastes great!

[@BryanKlein]

Sloppy/Soupy that's what I was trying to make in this video. 😁

[@trevorwesterdahl6245]

Maybe yor machine is like mine (4300). It self cleans after every extraction, so the puck is always wet/soupy.

[@jessecutts4868]

Thank you for making this video :). How are you getting the crema out of your machine? I also have the 3200 model, but without the latte go feature, and I'm not getting this kind of crema that you are getting.

[@BryanKlein]

I'm not doing anything special that I know of. I have my grind setting around 7 and set the flavor and water volume to 'max' levels. I tend to use medium roast beans and get pretty consistent results regardless of the roaster.

[@jessecutts4868]

@@BryanKlein alright I'll double check my grind settings, thank you for replying so quickly :).

[@jessecutts4868]

I also just got my machine 4 days ago and I've been seeing that it needs time to adjust....or something 😅

[@BryanKlein]

@@jessecutts4868 yeah, I don't remember how long it took to settle in, but it wasn't pumping winners from day 1.

[@ligiail]

Do you have a video with already grounded coffee! I tried it on my new machine and the machine grounder takes over all that time! The consistency in coffee is weak with the grounded coffee it’s only asking foe one scoop per coffee I do follow the instructions but I don’t like to coffee with the grounded coffee already , when I went to target that’s all it had grounded coffee so I bought it !

[@BryanKlein]

I don't have a video of that yet, but the grinder should not run if you press the aroma strength icon (bean) for 3 seconds before pressing the start button. Wait until the light is on next to the little scoop symbol. You can only brew one drink at a time with this option, because you would need to add another scoop for the next brew cycle.

[@BryanKlein]

Also, the grind for the pre-ground might be too coarse. I think you would need to find an 'espresso' grind, regular grinds for drip coffee might not be fine enough and the water would just flow right through it without picking up as much flavor.

[@ligiail]

@@BryanKlein thank you I will try that next time

[@JimBobe]

So i just read your description. IM IN SHOCK. You’re telling me i’m not drinking the coffee that’s been freshly ground, but instead coffee that’s been ground from the past? For example, I only use my machine on the weekends (2 cups saturday morning and 2 cups sunday morning). So the 2 cups I have Saturday morning are from the reservoir on my previous grind THE SUNDAY PRIOR?!?! This is insane if true…

[@peterv6036]

I'm an independent service technician for several fully automatic coffee machine brands... 2-3 grounds in the grinder and chute is incorrect. It's also stated in some user and service manuals that it takes about 2 grind cycles to see the effects of another grind setting but that's not true! There's about half a grind cycle retention!

[@BryanKlein]

As I mentioned on a similar comment on my other video, it would be great to get some data on this. What is actually in the chute, how much can it hold? My intuition matches yours here, but without some more detail, I don't have confidence that we are correct.

[@peterv6036]

I'll measure it next time I need to service a grinder of this brand (Saeco/Philips/Gaggia)

[@imuluer]

And i think u can only change the grinder while it s working and only change 1 dot every time

[@BryanKlein]

We have discussed this in detail in other comment threads, I talked to Phillips Service about it and they say 2-3 dots at a time is fine in the coarse direction even while not running, but it must be running to move in the Fine direction. Also, they don't recommend setting it to extreme positions (1 or 12).

[@imuluer]

@@BryanKlein yeah but which side is more finer ? It makes me confused i know 1 is finer but if i turn it to right direction is it going to be more finer ?

[@BryanKlein]

@@imuluer rotating the knob clockwise will make it more Coarse, counter-clockwise for more Fine. If you look to the left of the knob, there is a little raised part in the sidewall of the bean hopper, this indicates the current setting. If you look on top of the knob you will see the little dots that change size with a #1 at one end and a #12 at the other end of the dots. You should be able to count the dots from one end to the other and then look at which dot is next to the indicator on the side of the hopper.

[@imuluer]

@@BryanKlein thanks a lot ! Now I understand it well🙏🙏🙏

[@crazyportuguese]

@@BryanKlein isnt it tudo other way arround ?

[@ivanoffartyom]

I have a philips 1200. makes a coarse grind, when setting up 1. reviewed a million videos, corresponded with a German - nothing helped. from your video, on a coffee grinder that was not working, you translated to 12 and the question: and only then did you turn to 11, 10, ... 1? question: is it necessary when to translate from 12 to 1 is it necessary to use espresso?

[@BryanKlein]

You should run the grinder when moving to finer grind setting to not put too much pressure on the grinding surfaces if beans are between them. Going in the more coarse direction you can make larger movements because you are increasing the distance between the grinding surfaces. You don't want to break anything with too much movement without running the grinder a little bit.

[@ivanoffartyom]

@@BryanKlein Thanks for the advice, I'll try it tomorrow, otherwise I'll get drunk coffee and won't sleep 😅🤣😂. we have 21: 22.😉. how it will turn out, I will unsubscribe to you. спасибо за совет, завтра попробую, а то напьюсь кофе и не усну 😅🤣😂. у нас 21:22.😉. как получится, отпишусь Вам.

[@BryanKlein]

Sounds goo @@ivanoffartyom. :D Also, you will want to run the grinder 2-3 times after changing the grind setting, to push out the previous grinds from the chute that connects the grinder to the vertical channel where the grinds fall down into the brew group. See this video... kzbin.info/www/bejne/Z3qsYpKueK-gfLM

[@ivanoffartyom]

@@BryanKlein yes, I know that 3 mugs are 100% adjusted grind. Спасибо 😉

[@kerkezz]

If you have to buy another machine, would you buy it again?

[@BryanKlein]

Yes, we have really enjoyed it. We have run something like 3+ brews a day, for over 1100 brews so far and it's provided a consistently great brew with no degradation in performance over time.

[@leonsvideokanaal36]

no, we have the 2200 series, but this thing is totally rubbish, jura machines are far better quality, and the results from the coffee are way better. a friend of us does have a jura, and always when he is making us a coffee we are amazed about how the coffee quality is, and how the coffee tasted. aur philips should never be existed.

[@ahmet_serhat]

Thank you for your video and wasting a lot of coffee to show us the difference. My experince iş; there are too far taste different the grind settings. Finer is far better and the taste is like "regular" good espresso.

[@BryanKlein]

I've found there is a difference in the type of roast and beans I use too. Which is more significant than my grind settings. Though I do agree, that a bit more fine seems better than more course in general. Thanks for sharing!

[@Rjxszze]

Has anyone experienced their lattego suddenly not frothing milk properly and producing hot milk instead? Any help would be greatly appreciated appreciated !

[@BryanKlein]

What kind of milk are you using?

[@Rjxszze]

Reduced fat milk, it was working fine with it... but now milk comes out watery not foamy at all..

[@Rjxszze]

2% to be specific

[@BryanKlein]

@@Rjxszze that should definitely be light enough to flow easily into the steaming chamber. I wonder if the heating system isn't getting hot enough to generate steam and is just pumping hot water through now.

[@Rjxszze]

@@BryanKlein thanks. I am I'm contact with customer service to resolve the issue. Will let you know how it goes

[@Budrudesill44]

Try making coffee instead of espresso using the finest grind. I got nothing but a tiny puddle of mush in the bin and the coffee was like coffee flavored tea.

[@BryanKlein]

I use a setting around 7 where I find the best flavor and puck density.

[@yamenbon4993]

@@BryanKlein so you recommend 7 as a grinder sitting

[@BryanKlein]

@@yamenbon4993 it depends on your beans and roast, but 7 seems to give me a pretty decent grind.

[@brucefeks]

Is it just me or does the first coffees look awful on both settings?

[@imuluer]

Why u want coarser grind ?

[@BryanKlein]

I tend to get a better brew when it is around 5-6 on the grind settings. This might also help... www.wholelattelove.com/blogs/articles/coffee-bean-selection-and-grind-settings-for-super-automatic-espresso-machines

[@daisynguyen3988]

You should try 12 ,5,and 1 but same option that coffee so you can compare, not good idea to choose coffee and jump to espresso, that my idea but I still like your video, and subscribe too

[@onlyscience7120]

Replace my leaky 7 years old Saeco intelia with a 3200 and all the machine makes is soupy puck and watery coffees.

[@ag8303059]

Other way around the small the grind the less air space when compressed.

[@BryanKlein]

I get that idea, but for the same grind time, smaller particulate should fill less volume. It would be interesting to test.

[@SwampMonster1]

My pucks are nowhere near the size of yours, only about half. Is there a way to increase the amount of beans it’s grinds per cup and I’m totally missing it?

[@SwampMonster1]

I’m already at max aroma/strength settings

[@BryanKlein]

What is your grind size set to?

[@MrJoshdavis99]

I think it's because he used the coffee setting? I'm not sure because I'm still learning the machine too but I believe the coffee setting uses more grounds than the espresso setting (possibly) I sure wish they would give you more information in the manual

[@BryanKlein]

@@MrJoshdavis99 I think the amount of grounds are the same, the coffee is just a 'long' pull through the grounds, while the espresso and Americano only pull a normal shot.

[@MrJoshdavis99]

Do you know how many ounces the different drink settings produce? like how many ounces does small medium and large espresso do and how many ounces is the small medium large coffee do?

[@doraconetta4718]

Soupy puck setting is smack in the middle like the machine came

[@BryanKlein]

That's where mine is set and I get firm pucks. I think there is some break in period where the machine figures out how much grind to produce to get the right resistance when the puck is pressed.

[@gregklugiewicz5037]

I do not see why you are concerned by puck wetness. Perhaps you should try a blind test with the goal of tasty shots instead.

[@BryanKlein]

This video was in response to comments on other videos where people were talking about their pucks being wet or sloppy and not firm like I showed in other videos. I was trying to change settings to recreate their puck consistency. It isn't a goal to make them in general, it was more of a study on what settings could reliably make them so people could avoid them.

[@davidbott5438]

This 100% bad to say yhe least. You are NOT getting a fresh grind with each cup. If I do two cups per morning, both would likely be from the grind the day before. This is almost like false advertising of a Fresh Ground.

[@BryanKlein]

Yeah, we have talked about this in other videos.

[@Veed3300]

first you should never adjust grinder when not grinding! 2nd the finer the grind the stronger the coffee.

[@BryanKlein]

First part of your statement has been said by others and answered before. For the second part, your intuition makes sense, but also consider that proper water flow through the grounds is as important as surface area of the grounds themselves, and with really fine settings on this machine it seems that all the grounds are not well exposed to the water as it passes through.

[@Maverick_1373]

DO NOT adjust grind without the machine actually grinding,. You can damage the machine

[@BryanKlein]

This has been discussed, 2 years ago.

[@quailrun8843]

Absolutely the worst machine in the market. Tried different coffee types (even the Lavazza Crema) and none of the coffee taste anywhere good. I was lucky I bought it from a store with a 90 day return policy. I got a Delonghi Evo and the coffee comes out perfect from just after 3 cups! No complains on the Delonghi.

[@scott31312]

mine makes bad coffee

[@BryanKlein]

How is it bad?

[@Igor-q3f]

Needs new grinder

[@Neverlost3234]

Wow. This guy is clueless. The puck should be checked on espresso not coffee.

[@BryanKlein]

You can take your rude comments somewhere else. 'Coffee' on this machine is a Lungo espresso shot. The point of this video was to try to recreate the settings that create wet and loose pucks that other people have reported and asked about in other videos. If you have something of value to contribute to the conversation, please do.

[@froudos]

That review is far away from reality. Please read the manual first.

[@BryanKlein]

I'm literally filming reality. So what's so far away from it? I was testing different settings and seeing the results based on a question asked on another video. I've also read the manual more than once. So what's your issue specifically?

[@froudos]

​@@BryanKlein I am quoting from the manual "You can only adjust the grind settings when the machine is grinding coffee beans. You need to brew 2 to 3 drinks before you can taste the full difference." Also, from the manual, "Do not turn the grind setting knob more than one notch at a time to prevent damage to the the grinder". Also, from the manual, "Therefore we advise you not to adjust the grinder settings until you have brewed 100-150 cups". Quoting you, "You also might notice that I paused the recording to bring the grinder to the fine setting while it was running." I am quite sure based on the difference between the amount of beans before and after the "pause" that you did not operate the machine 11 times. :) That is my issue specifically.

[@BryanKlein]

@@froudos Thank you for clarifying. Now to address your points. "You can only adjust the grind settings when the machine is grinding coffee beans." This is true in the movement to the 'fine' direction because you would be clamping down on beans or parts of beans trapped between the grinding surfaces. This is less of an issue when moving the knob in the 'coarse' direction because you are moving the surfaces away from each other and not causing unnecessary stress on the grinding components. The manual errs on the side of caution, as expected, but there is a difference between the directions of movement. An understanding of the grinding mechanism should resolve this point. "You need to brew 2 to 3 drinks before you can taste the full difference." I am not interested in flavor, the video was testing the machine to explore how one could make 'sloppy (watery) pucks' which was an issue discussed in the comments on my other video. Running the machine for each knob position (12 positions) and 2-3 runs at each position (total of 24-36 runs) would not only be impractical for the video, but it would also be irrelevant to the primary reason for the video. I was taking the machine settings to its extremes to test the ends of the spectrum to evaluate the differences there. This wasn't a full exploration of all variables involved and how those changes impacted the taste. "Do not turn the grind setting knob more than one notch at a time to prevent damage to the grinder" Again, this is relevant in the 'fine' direction (I did make the changes slowly allowing for multiple revolutions of the surfaces to occur prior to moving to the next position while the recording was paused), but irrelevant in the course direction based on the simple mechanism of the grinder. "Therefore we advise you not to adjust the grinder settings until you have brewed 100-150 cups" Based on your critique, I would need to make one position adjustment per full run for 12 positions, then make 100-150 brews per position. This would require 1200 - 1800 runs of the machine to move from position 1 to 12. To apply your statements to the actual settings of my machine before and after testing (position 9), and to take the low end of 100 brews per position claim, I would have to make 800 brews to get from position 9 to position 1, then make 1100 brews to move from position 1 to 12, then make another 300 brews to get from position 12 back to position 9, for a total of 2,200 brews (200ml each for a total of 440 liters) of coffee just to test the difference between position 1 and 12 when starting at position 9 and going back to it again. This is not only impractical, but it also is not based on a sound understanding of how the machine works. I understand the reasoning for the advice in the manual to err on the safe side and to make careful changes to the settings to not damage the machine, but I also understand how the grinding mechanism works and did nothing in my video that was either unrealistic or harmful to the mechanism. I was also not interested in evaluating changes to flavor through the range of settings, I was focused on the consistency of the grounds and the settings that would lead to more or less moisture in them. Thank you for your time commenting and your concerns, I agree that in general people should make slow and small changes to the machine and to take some time to let those changes be sensed in their taste tests. This will reduce the risk of damage to the machine and for people to find the settings that work best for them and the beans they are using. It is also true that larger changes can be made safely without damaging the machine, if you think about how the grinder works and make changes in such a way that does not place unnecessary stress on the mechanism.

[@froudos]

​@@BryanKlein You may know how the grinder works but you also need to know how super-automated machines work. Every coffee machine with the same features has the same behavior. If you adjust the grinder you must brew a couple of cups first to fully see (not only taste) the difference. I am not talking about a million coffees. I am saying that you could at least make 2 or 3 cups first before comparing. I also believe that you exaggerated with your calculations. To fully test the machine according to the manual you need to brew at least 3x12 to compare the 12 different grinding levels. I do not know how on earth you counted so many times :P . The quote from the manual about the "100-150 cups" refers to another thing. They just claim that you need to brew 100-150 cups having the grinder to be set to the initial position and then start adjusting it by your own. Anyway, sorry for being so aggressive at start but please, do another test, without brewing so many times! Just make a couple of cups first before comparing!

[@BryanKlein]

@@froudos Thank you, the issue is that I am not testing for flavor, I am testing the extremes for grind size and water saturation. The 2-3 brews per setting has to do with taste testing and repeating the test 2-3 times to get a reliable measure of flavor at a specific setting. For a taste test, I would recommend the same process. My exaggeration was to make a point... When you read things literally and take them out of context things can get very unrealistic quickly. I do know that it was a recommendation for testing the initial setting from the factory before someone starts messing with the knobs. Since this was a test of the physical characteristics of the 'puck' that the machine produces at different settings, and taking the settings to the extremes, I expect that the differences would become apparent through a few runs with these endpoint settings. I appreciate the remark about your initial comment. If you have this machine, you are welcome to do a more thorough test with replicates at each position and see if there are detectible changes to the pucks within each set. I'd like to see that video as well and would link to it in the description of this video. With a more rigorous method, some insights might reveal themselves. I am not interested in doing it myself, but I'm open to new information.