Directv genie 2 sucks

[@richardalvarado4106]

Just got the genie 2 today... I want my old genie back !

[@ErnestoAvilez92]

WOW!!! Thats even slower than our old HR22 boxes that we used to have, and those boxes are old and slow. One thing you can try is to see you are using old Coax cables in your house because they might be rusted from the inside and not getting the full data your genie 2, or if your dish is not properly aligned that can also be why some channels load faster than others. Our tech wired new coax in our 2 house, and i have the genie hr44 with 3 genie minies c41's and on the main genie channels load fast and take about 1/2 a second to 1 second to load from when i key in of select a channel from the guide. Hope you get the problem fixed. Edit- I did some research and directv states that your genie 2 server needs to be at lease 4 feet away from the ATT Modem/router since it can cause slowdowns and interference. and about the software being an issue, people have stated that there is a new update that improves performance on the Genie 2 but since i don't have it, i cant confirm that.

[@bobbyking6886]

Ernesto Avilez - thanks for your input and information. I will look for any updates on line. When you say ATT modem are you referring to the new wireless tower that this new genie 2 system comes with? Honestly all this talk of hr 22 & 44 & other numbers people are referring to doesn’t make any sense to me. I’m a simple guy who just wants to watch tv. In this day & age with the advancements in technology we’ve made, watching tv & changing a channel at a normal speed shouldn’t be an issue. It all started when I got the 4K tv & new boxes. Directv doesn’t give a shit is the bottom line. Thanks again tho.

[@bobbyking6886]

Had to make another call to Directv yesterday. The latest disaster happening now is some customers aren’t getting 4K channels at all. I unfortunately seem to be one of them. They’re “aware” of it and are working on it. They’re making it harder everyday to stay as a customer.

[@bobbyking6886]

Ok so here’s the latest update with Directv..... I’ve cut the cord. They’re out of my home. I’ve had enough after 20 years as a loyal customer. Couldn’t take the overpriced garbage they were providing along with the horrible equipment they supply (Genie 2). I’ve officially gone over to KZbin tv. It’s a way better product for only $40/month. I’m getting channels I wasn’t getting with Dtv unless I was willing to upgrade, pay out another $15-20 per month for another dozen or so channels when all I really wanted was 1-2 of them. Best of luck to you all who are still dealing with this BS. Ever since AT&T took over the product went downhill and they don’t care. Thanks for watching and all the feed back.

[@cookiemonster4464]

Bobby King Did you have your Internet hooked up to the genie 2

[@bobbyking6886]

Cookie Monster44 - you had to have tour Dtv connected to your internet so it upgrade etc...when necessary.

[@mike60169]

Mine works great. Cheaper the Comcast faster channel changing.

[@brandonlord15]

And this is why they want two year agreements for every box upgrade

[@johndavis8457]

Mine is not great either. Not as slow as your experience but my video quality sucks and my guide don’t have the channel logos either.....

[@seanpavone5726]

I just upgraded to the genie 2 it’s so slow I wish I had kept my old Directv DVR.

[@bobbyking6886]

I got rid of them a couple of years ago. I cut the cord. Went with KZbin tv. Best thing I ever did. Tons of sports channels & way cheaper. Plus all the local stations.

[@douglassgarvey653]

The hr54 model is better imo. Always wait a couple years before getting any cable/satellite company's new equipment, they always have bugs that take them a while to fix.

[@la5984]

I have same trouble it’s the new software they installed few months ago. They toll they are fixing .

[@TransitAndTeslas]

The new menus suck! It sure looks great but it’s slow as hell!

[@inter_1097]

We recently upgraded from the basic HD boxes DirecTV Told us were "Outdated and needed replaced" to these pieces of garbage. Bootleg streaming sites work better than this.

[@mattfullmer4402]

This new guide is what happens when at&t touches anything. This GUI totally sucks.

[@markbolinger4990]

I just got this system. I was forced to by DIRECTV, and was told I can not have my HR 54 back. Just so you know, 5 years later than these posts, IT STILL SUCKS!!!!!!!!!!!!!!!

[@bobbyking6886]

Sorry to hear this but not surprised. I cut the cord years ago and went with KZbin tv. Well worth the move in my opinion. Good luck.

[@georgecostanza6830]

Damn and I actually thought bout switching to direct TV from dish... Not anymore thanks for the insight

[@bobbyking6886]

George Costanza - I wouldn’t do it. Seems ever since AT&T took over the company has tanked in every aspect. I’m currently doing some research on KZbin tv and it’s a high probably I’ll be dropping directv and switching over. I have the second to bottom package they offer with a insurance plan and I’m paying approx. $120 and I don’t get a lot of channels I would like to have.

[@BobtheBuilderFan]

I like Spectrum too

[@robertmurdock7530]

Is this the satellite version? My 8 year old Genie just died and if the new one's like yours, I don't want it 😱

[@bobbyking6886]

This was over 5 years ago. It was the satellite dish. The genie 2 was the all wireless system they came out with back then. It was terrible. Not sure how it is now.

[@markbolinger4990]

JUST GOT ONE IN 2024. STILL SUCKS! NOTHING HAS CHANGED.@@bobbyking6886

[@markbolinger4990]

NO, YOU DO NOT!! STICK TO THE HR SYSTEMS.

[@barry4134]

I feel your pain these suck bad. I’m about ready to throw mine out the window.

[@newmutants]

Already had a tech come out twice within a week and a half, always re-connecting to server...this shit sucks

[@xaviercrawford2577]

I use to be a direct tv tech and used to tell customers not to get the genie 2. It has alot of software issues.

[@bobbyking6886]

Xavier Crawford - I agree. Samething I tell everyone myself. I had a phone rep tell me she WOULDNT get it cause of all the software issues. I understand there’s bugs in the beginning but to me it seems ever since AT&T took over Directv they don’t seem to care about customer satisfaction & putting out a quality product because by now, they should’ve or could’ve had a lot of these matters resolved already.

[@country_boy21]

I want to get a 4K TV the box I have now is that hr34 for my Vizio 1080p TV how will the picture look if I get a 4K TV

[@BobtheBuilderFan]

I agree, I hope I can still get the HR44 I like that one better IMO

[@bobbyking6886]

Thanks but I’ve been Dtv free for two years now and it’s the best thing I ever did and I live in an area with poor internet service and it’s still better then what they gave me. So if you live in any kind of a fios provider type provider you’ll love cutting the cord. KZbin tv, Hulu live tv, etc Good luck.

[@BobtheBuilderFan]

@@bobbyking6886 I have a ruku box and I use Disney plus, Hulu, KZbin and others on it

[@maryhirsch574]

I won't have one! My old one is that slow.

[@eulersosa6840]

Is the hr 54 any better? Did an upgrade to the hs 17. It is terrible.

[@bobbyking6886]

Euler Sosa - sorry but I’m not sure I know the difference. It’s whatever they came and changed it upgraded my system to. My old set up worked fine then I bought a 4K tv and they gave me this shitty free upgrade.

[@sean8102]

Bit of a long post ahead but hope it gives you some useful info. It's hard for me to make a relative comparison between the HR54 and Genie 2 since I have not had the chance to actually use a Genie 2. However, we have no complaints about the performance of our HR54. It did get a noticeable performance hit when the guide software / redesign update first installed on it. However thankfully the most recent software update we got about a month ago has made a noticeable difference in improving the responsiveness of the new guide. Everything is quite snappy on our HR54. Now as for the 3 wireless Genie Mini's we have, that's a dif story. We were disappointed in their performance and responsiveness even with the original guide software, but the new one was pathetic. Thankfully that latest update helped the mini's out a little bit as well, but AT&T should have never released that first version in the state it was in. And I really hope it continues to improve. There are still random moments where a genie mini can go totally un responsive to input for a solid 3 even 5 seconds. Then jump all over the menu catching up to your commands. It's getting more and more rare but still. The smooth snappy software and set top boxes (in every room) is one of the things we all miss most from when we had U-verse TV (only switched because price was to crazy after new customer promo's ended). I really wish DirecTV hardware was not so reliant on the Server / Client model with one responsive box with decent hardware and tiny boxes with potato chips in them for everyone else :( That's why I really don't have much interest in the Genie 2 since all TV's use a genie mini and the main box/tower is "headless" and doesn't actually hookup to a TV. AT&T has announced they are working on a "OTT" (over the top / streaming) version of the "Full DirecTV service" that will stream over and broadband connection. So supposedly just like the satellite service we have now (same large channel selection, features, etc) but it will run over any broadband connection using standard streaming hardware like a Roku, or Apple TV, kind of a DirecTV Now Premium. AT&T will also offer a streaming device of their own built on Android TV platform as well, its already gone through the FCC for approval so you can find pics of it easily. This service is supposed to go live by the end of the year. and supposedly be a good deal cheaper since now dish, install, or specialized set top boxes will be needed. Very curious to see how that turns out.

[@Dylan03Dogg]

Be grateful I can’t even watch channel without it freezing every 30 seconds

[@loghome7061]

Is it worth it to upgrade to the Genie 2 if you already have the HR54?

[@bobbyking6886]

Log Home I would not. I’d wait til they improve the program. I only upgraded cause I called for a 4K box and this is what they gave me. I didn’t have a choice nor did I know what it was going to be like before it was installed.

[@heasven1]

Hell no!!! Save urself some headaches and dont it

[@ABQFLIGHT]

Don't do it. I'm ready to bail and go to DISH. Been with direct TV forever.

[@barry4134]

Noooooo!!!!!!!!!

[@zeusm8498]

Stay away from this at&t garbage

[@George-hj4xg]

Not sure why anyone would hook this up wireless. That is just asking for problems with video. Its amusing though that companies are trying and the calls they get are many I'm sure. But if going wired don't help then so be it but Ill never use wireless for video like that myself, unless technology gets a lot better.

[@bobbyking6886]

Robert Lewis - you’re 100% correct. I wish there was a way to hard wire it. I’ve had them back 3 times. No longer actual directv employees. They use all contractors now. Cheap labor equals shit work!

[@dannyavalos634]

Mine doesn't even get signal at all

[@wizard3z868]

just got them to upgrade to genie 2 a cple of days later code 775 off and on wtf upgrade was supposed to fix this

[@bobbyking6886]

wizard3z castor - I gave up about 6-8 months ago and took them out of my home after 20+ years. Couldn’t take the issues they had with genie2 and more importantly the prices. Pay way too much for too little. So I cut the cord and did my research on streaming tv services and ended up choosing KZbin tv and Ive never been happier since!! WAY WAY CHEAPER and I get all the channels I really wanted with Dtv but couldn’t get unless I would upgrade to the next package and end up with a ton more channels I didn’t want just to get one or two more. Look into it. They usually have 2-4 weeks of free trial before you decide. You can do this and still keep Dtv while you test it and decide. Good luck.

[@BigGritter210]

@@bobbyking6886 Dude I just signed up and got the genie 2 these comments have me thinking twice about that

[@mike60169]

Mine works great!

[@ryderholland]

The directv new menu suck it lags and is slow but everything else is fine

[@Dd-qz4ym]

Yep DirecTV sucks

[@garytraina826]

Mine is lightning fast!

[@bobbyking6886]

Gary Traina -really?? Can you explain how yours is installed? Direct line or wireless? That tower piece, is it closer to your main box or on the same floor? Any upgrades maybe you’ve done? Any feedback would be great. Thx in advance.

[@garytraina826]

My wireless is EERO, a 3 unit system. I have one in my office, one in my great room and one in my master bedroom where the Genie 2 is located. It is plugged directly into the EERO and about 4 feet from the TV. I suspect that if using wireless it might be a lot slower. It is as fast with station selection as my former Genie.

[@douglassgarvey653]

Bobby King Actually that does nothing. The eero or router hardwired connection is only for broadband services, On Demand, apps etc. Wireless clients are ONLY connected through wireless signal. My guess it's a coax cable issue or possibly an HDMI issue.

[@mike60169]

Same here. So fast!

[@briankwest]

Looks like you have native video on and your TV takes time to adjust to the resolution.

[@bobbyking6886]

Brian West - I’m pretty sure it’s off but I’ll double check. Thanks.

[@bobbyking6886]

Brian West - I checked this morning. The Native is off. Bottom line is this genie 2 is a poor product. Seems anything AT&T touches turns to crap.

[@anthonyw3150]

Does it still suck?

[@bobbyking6886]

Tony Snow - big time!

[@markbolinger4990]

STILL DOES. 2024@@bobbyking6886

[@ranger1496]

Sorry cannot hear.

[@bobbyking6886]

Ranger - try turning up the volume on your device. 😉👍🏾

[@brettguercio4450]

Turn off native on box

[@bobbyking6886]

Brett Guercio Thank you but it’s off. I’m starting to think I need that small tower thing the genie2 comes with hard wired to the box and not wireless. Right now it’s in my basement and this video is of my living room tv.

[@TechDetails]

This is a software issue in the genie 2

[@bobbyking6886]

Neptune that’s what I’m hearing. Thanks.

[@dcullun3]

damn right and AT&T is doing nothing and I sent emails to corporate, but no response..

[@Wandering_Pizza]

If it's a wireless box there's gonna be lag no matter what software there is.